A-CERT
Airport Community Emergency
Response Team (A-CERT)
Basic Training
CERT Basic Training
0
Introduction
 CERT concept was developed by City of Los
Angeles Fire Department in 1985
 After September 11, 2001, Citizen Corps launched
to strengthen community safety and preparedness
 Airport CERT (A-CERT) Training Program extends
role of CERT into airports to supplement airport
management needs and promote more efficient
response
A-CERT Basic Training
Airport CERT Program
A-CERT
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Instructional Units
 Airport 101
 Airport Facilities and
Tour
 Airport Threats and
Challenges
 Airport Security
 Airport Access and
Escort Procedures
 Roles and
Responsibilities
 Command and Control
 A-CERT
Communications
 Airport Safety
 A-CERT Resources
 Public Information
 Additional A-CERT
Training
 Program Summary
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Airport 101
Unit Objectives
 Airport ownership and management structure
 Airport management role
 Tenants
 Number of airport employees
 Non-aeronautical uses
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Airport 101
 Airport ownership and management structure
• Part of city, county, other
• Municipality, airport authority, other
• Chain of command and organizational structure (e.g.,
board of directors, staff)
 Airport management role
• “Landlord” manages property and leases
• Provides public services (e.g., transportation,
concessions, information)
• Provides public safety and protection
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Airport 101
 Tenants (e.g., airlines, cargo, businesses, ATC, military)
• [Insert site-specific information: Number of and types
of tenants and their roles]
 Number of airport employees
• [Insert site-specific information]
 Non-aeronautical uses
• [Insert site-specific information]
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Airport 101
Unit Summary
 Airport ownership and management structure
 Airport management role
 Tenants
 Number of airport employees
 Non-aeronautical uses
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Airport Facilities and Tour
Unit Objectives
 Security
 Safety
 Airside
 Landside
 Other structures
 Current projects or special events
 Public assistance
 Airport emergency plan (AEP)/emergency operations
plan (EOP)
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Airport Facilities and Tour
 Airports are busy and complex facilities designed to
accommodate the flow of aircraft arrivals and departures.
They require designated areas for air operations, airport
operations, and the general public.
 Although airports vary in size and complexity, all must
develop procedures and coordinate operations that meet
the unique needs of their facilities.
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Airport Facilities and Tour
 Tour Security
• Escorting
• Objects not allowed in secured areas
• Other security concerns
 Tour Safety
• Possible hazards
• Noise protection
• Other safety concerns
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Airport Facilities and Tour
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Airside
Landside
Other structures
Unique features (e.g.,
bomb shelters)
 Current construction
projects or special events
[Place airport satellite photo here]
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Airport Facilities and Tour
Public Assistance
• Airport offices
• Security offices
• Information booths
• First aid resources
• Shelters
• Telephones
• Other
[Place airport diagram here]
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Airport Facilities and Tour
Airport Emergency Plan (AEP)/Emergency Operations
Plan (EOP)
 [Insert appropriate details of site-specific AEP/EOP]
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Airport Facilities and Tour
Unit Summary
 Security
 Safety
 Airside
 Landside
 Other structures
 Current projects or special events
 Public assistance
 Airport emergency plan (AEP)/emergency operations
plan (EOP)
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Airport Threats and Challenges
Unit Objectives
 Natural threats
 Human-caused threats
 Mitigation, response, and recovery: common methods
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Airport Threats and Challenges
Threats to Airports
 Natural
 Human-caused
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Airport Threats and Challenges
Natural Threats
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Earthquakes
Tornadoes
High Winds
Ice Storms
Snowstorms
Thunderstorms
Flooding
Hurricanes
Volcanic Eruptions
Wildfires
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Airport Threats and Challenges
Human-caused Threats
 Aircraft accidents
 Electrical failures
 Structure or fuel fires
 HazMat releases or spills
 Terrorist attacks
 Cyber-attacks
 Labor strikes
 Protests
 Pandemic flu
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Airport Threats and Challenges
Common Methods for Mitigation, Response, and
Recovery
Even though threats vary in form and intensity, in most
cases they can be addressed with the following common
methods for mitigation and response:
 Emergency planning and hazard analysis
 National Incident Management System (NIMS)/Incident
Command System (ICS)
 Training and exercise
 Communications and information management
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Airport Threats and Challenges
Common Methods for Mitigation, Response, and
Recovery
 Resource management
 Recovery operations
Why is CERT an important part of resource
management?
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Airport Threats and Challenges
Unit Summary
 Natural threats
 Human-caused threats
 Mitigation, response, and recovery: common methods
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Airport Security
Unit Objectives
 History of airport security
 Airport security issues
 Chain of command
 Types of airport security threats
 Security types
 Security training and threat-reporting procedures
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Airport Security
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Airport Security
 Airports develop security programs to protect the public
and deter criminal activity
 These plans are considered Security Sensitive
Information (SSI) and are shared on a need-to-know
basis only
 They are coordinated closely with the Airport Emergency
Plan (AEP)/Emergency Operations Plan (EOP)
 Airport Security Plan (ASP) [Site-Specific Discussion
Placeholder]
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Airport Security
History of Airport Security
 The FAA established airport and airline security
regulations in 1972 to control access to air operations
 9/11 brought into law the Aviation and Transportation
Security Act that created TSA
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Airport Security
Airport Security Issues
 Secured areas vs. non-secured/public areas
 Airport ID procedures
 Security Identification display areas (badging required)
 Vehicle identification procedures
 Public access/public protection
• Perimeter fencing, gates, locked doors, etc.
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Airport Security
Chain of Command
 Airport security (on site)
• Public persons and property protection
 Local city/county law enforcement
 State law enforcement
 Federal law enforcement
• TSA regulatory personnel oversee security regulations
governing airlines and airports
• TSA local screeners screen and protect persons and
luggage prior to boarding aircraft
• DHS and FBI oversee large-scale and terrorism incidents
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Airport Security
Types of Airport Security
Threats
 Terrorism
 Vandalism
 Theft
 Accidental incursions by
the public
 Wildlife
 Unreasonable response
times from local authorities
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Airport Security
Airport Security Types
 Physical security
 Electronic security
 Procedural security
 Guards
 Cyber security
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Airport Security
Physical Security
 Physical security is achieved through design, protective
barriers, lighting, access control, lock and key, guards,
fences, walls, gates, and directed personnel and
vehicular traffic patterns
 TSA is responsible for airline security such as screening
passengers and luggage
 Airport security is responsible for airport security plan,
regulations, and perimeter security
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Airport Security
Electronic Security
 Intrusion detection sensors for
movement and chemicals
 Electric eyes
 Closed circuit television
 Proximity badges
 Remote controlled locks
 Call boxes
 Computer controlled access
systems
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Airport Security
Procedural Security
 Credentials
 Background checks
 Pre-approved policies
 Visitor logs
 Escorts
 Soft barriers
 Vehicle, personnel, baggage
and cargo searches
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Airport Security
Guards
Guards include security
personnel such as:
 Airport police/security
 Transportation Security
Officers (TSOs)
 Security guards
 Other law enforcement
officers (LEOs)
[Place photo of airport security here]
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Airport Security
Cyber Security
 Limited access to computers,
network equipment, email, and
Internet
 Firewalls
 Separated and isolated
networks
 Temporary passwords
 Physical patrol and inspection
for misplaced wires, RF
equipment, and unauthorized
personal electronics
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Airport Security
Security Training and Threat Reporting Procedures
 Airport security training procedures for A-CERT
volunteers
• Background checks, credentialing, SIDA badging,
etc.
• Familiarization with airport property
 Reporting procedures
• “If you see something, say something.”
• 866-GA-SECUR
 [Provide Local/TSA Contact Information]
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Airport Security
Unit Summary
 History of airport security
 Airport security issues
 Chain of command
 Types of airport security threats
 Security types
 Security training and threat-reporting procedures
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Airport Access & Escort Procedures
Unit Objectives
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Escort authority
Escort restrictions
Access layers
Public areas
Sterile areas
Aircraft movement/non-movement areas
Escort procedures
Escort into sterile areas
Airport badge types
Vehicle escort
Violations
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Airport Access & Escort Procedures
Escort Authority
Escorts should be assigned to individuals based upon
operational need
 Individuals attending a meeting
 Individuals providing a service such (e.g., repair,
inventory, delivery)
 Individuals working on a temporary basis
 Individuals in the process of getting permanent badge
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Airport Access & Escort Procedures
Escort Authority
Individual with escort authority may accompany nonbadged personnel in airport sterile and restricted areas.
Escorts responsible for:
 Notifying the escorted individual that he/she is in a
security controlled area
 Keeping escorted individual under observation at all
times
 Ensuring escorted individual does not bring prohibited
items into restricted area unless required for operational
purposes (e.g., tools)
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Airport Access & Escort Procedures
Escort Restrictions
The following individuals may be restricted from being
escorted:
 Individuals who already have an airport identification
badge but do not have it with them
 Individuals who have cleared background check
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Airport Access & Escort Procedures
Access Layers
 To maintain functional order
and security, airport
establishes and maintains
several layers of access for
both personnel and motor
vehicles
 Details on layer(s) of access
specific to airport the A-CERT
will be supporting should be
defined and provided in
accordance with the ASP
[Insert photo of sterile area sign]
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Airport Access & Escort Procedures
[Insert map of airport secure, sterile, and public areas]
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Airport Access & Escort Procedures
Public Areas
Passenger ticket counters,
baggage claim areas,
concessions, maintenance
areas, intermodal and
ground access areas such
as ingress and egress
routes to the terminal
building, parking garages,
rental car facilities, public
transportation, and other
airport support areas
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Airport Access & Escort Procedures
Sterile Areas
Areas inside the passenger
screening perimeter, including
passenger boarding gates,
duty free shops, and other
passenger-only vendors
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[Insert photo of sterile area]
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Airport Access & Escort Procedures
Escort into Sterile Areas
 Individuals escorted into the sterile area must be
screened for prohibited items
 Escorted individuals are not required to have names
checked against FBI watch lists
 Once the individual has been screened, he/she may be
escorted into SIDA and back without additional
screening
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Airport Access & Escort Procedures
Other Restricted Areas
 Aircraft Operations Area (AOA):
• Aircraft movement areas (taxiways, runways, ramps, etc.)
• Aircraft non-movement areas (where airlines park and stage
aircraft)
• All other areas where airplanes are located
 SIDA (badge must be displayed)
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Airport Access & Escort Procedures
Aircraft Movement/Nonmovement Areas
 Movement areas include
taxiways, runways,
ramps, etc.
 Non-movement areas are
where airlines park or
stage their airplanes for
service, refueling, and
passenger boarding and
de-boarding
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[Insert site-specific diagram]
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Airport Access & Escort Procedures
Escort Procedures
 During an event, one of an airport’s greatest needs may be
for additional escorts. With appropriate training and access
clearance, A-CERT members may be able to fill this role.
 Each airport has specific needs and procedures for escorts.
 Basic principles of escort procedures:
• Escort authority
• Escort into sterile areas
• Badge types
• Vehicle escort
• Violations
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Airport Access & Escort Procedures
Escort procedures vary widely according to airport and
need. Please follow the airport’s specific policies and
procedures as described in its Airport Security Plan.
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Airport Access & Escort Procedures
Airport Badge Types
 Temporary Badge
• Issued to individuals who will not be issued a
permanent airport identification badge
• Temporary badges may be used to work in both the
SIDA and sterile areas
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Airport Access & Escort Procedures
Airport Badge Types
 Visitor Badge
• Used to escort visitors attending meetings and site
visits, conducting inventory, and making deliveries in
SIDA
• Permanent badge holder is accountable for
controlling visitor badges
• Visitor badges do not authorize entry into sterile areas
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Airport Access & Escort Procedures
Airport Badge Types
 Sterile Area Pass
• Each airport has its own procedures for badging,
which are articulated with FAA and TSA
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Airport Access & Escort Procedures
Vehicle Escort
 Vehicle escort procedures
• Inspection
• Vehicle identification display
• Driver identification
 Violations
• Reporting
• Access denied
• Local, state, and federal penalties
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Airport Access & Escort Procedures
Unit summary
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Escort authority
Escort restrictions
Access layers
Public areas
Sterile areas
Aircraft movement/non-movement areas
Escort procedures
Escort into sterile areas
Airport badge types
Vehicle escort
Violations
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Roles and Responsibilities
Unit Objectives
 Mutual-aid agencies
 Airport (sponsor) agencies
 Federal agencies
 State agencies
 Local agencies
 Private agencies
 Public groups
 Volunteer agencies
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Roles and Responsibilities
 Airports develop and maintain
an AEP/EOP to address
foreseeable emergencies and
promote efficient response
 AEPs/EOPs include roles and
responsibilities of airport
personnel
 A-CERT volunteers may
supplement AEPs/EOPs by
performing certain functions
to assist the airport
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Roles and Responsibilities
A-CERT Roles and Responsibilities
 Conduct damage assessments
 Staff family support centers
 Augment evacuation efforts
 Conduct airport debris inspections and removal
 Serve as drivers
 Provide scene security assistance
 Assist with search and rescue
 Provide assistance with mass casualty patient transport
 Conduct facility supplies review (e.g., first aid kits)
 Serve as interpreters
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Roles and Responsibilities
Mutual Aid Agencies and Roles
 In an event such as an aircraft
accident involving substantial
damage and fatalities, airport
resources will be devoted to initial
response and assisting the NTSB
 Airports may rely on outside
agencies with mutual aid
agreements, including federal,
state, local, private, and nonprofit
agencies and organizations
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Roles and Responsibilities
Airport (Sponsor) Agencies
 Airport owner
 Airport authority
 Airport administration
 Airport operations and maintenance
 ARFF
 Airport security
 Local chain of command
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Roles and Responsibilities
Federal Agencies
 Federal Aviation
Administration (FAA)
 Transportation Security
Administration (TSA)
 Air Traffic Control (ATC)
 U.S. Department of
Transportation (DOT)
 National Transportation
Safety Board (NTSB)
 Federal Bureau of
Investigation (FBI)
 Customs and Border
Protection (CBP)
 U.S. Department of
Homeland Security (DHS)
 Federal Emergency
Management Agency
(FEMA)
 Centers for Disease Control
and Prevention (CDC)
 Environmental Protection
Agency (EPA)
 Military
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Roles and Responsibilities
State Agencies
 State aviation offices
 State police/highway patrol
 State homeland security agency
 State EMA
 State OSHA
 State HHS department
 State environmental agency
 [Replace with site-specific examples]
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Roles and Responsibilities
Local Agencies
 Local police
 Local fire agencies
 Local EMS
 Local HHS
department
 [Replace with sitespecific examples]
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Roles and Responsibilities
Local Agencies
 Public works and utilities
departments
 Local EMA
 Local health departments
 [Replace with site-specific
examples]
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Roles and Responsibilities
Private Companies
 Fixed-base
operators (FBOs)
 Airport services
 Airlines
 Suppliers
 Media
 Construction
companies
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Roles and Responsibilities
Public Groups
 Strandees
 Survivors
 Family members
 Spontaneous
volunteers
 Curiosity seekers
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Roles and Responsibilities
Volunteer Agencies Active
in Disaster (VOADs)
 United Service
Organizations (USO)
 American Red Cross
 Animal Rescue
 Salvation Army
 Community Emergency
Response Teams
(CERTs)
 Civil Air Patrol (CAP)
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Roles and Responsibilities
Unit Summary
 Mutual-aid agencies
 Airport (sponsor) agencies
 Federal agencies
 State agencies
 Local agencies
 Private agencies
 Public groups
 Volunteer agencies
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Command and Control
Unit Objectives
 Alert and notification
 Mobilization of A-CERT
 A-CERT staging area
 Emergency operations center (EOC)
 Accountability
 Incident Command System (ICS)
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Command and Control
 Initiating an A-CERT for airport response requires
coordination with response procedures in accordance
with AEP/EOP
 Certain core mechanisms and procedures common to
mobilization of A-CERT member resources for airport
response are discussed here
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Command and Control
 Consistent with national directives, it is recommended
that the systematic approach to emergency response
known as NIMS be used to facilitate command and
control functions through the ICS
 This approach is all the more important in airport
emergency response considering the multitude of
potential federal, state, and local agencies serving in
varying roles in the aviation industry
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Command and Control
Alert and Notification
 Alert and notification of A-CERTs should be
coordinated with local jurisdictions and may
vary depending on the nature of the
emergency. Examples of methods of alert
and notification include:
• Telephone notification to A-CERT team
leaders
• Pagers
• Communication radios
• County dispatch center notification
procedures
• Other electronic notification methods or use
of cell phone networks
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[Add site-specific details
as necessary]
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Command and Control
Mobilization of A-CERT
 Mobilization encompasses processes and procedures used
by all organizations for activating, assembling, and
transporting resources requested to respond to or support
response to an incident.
 An established community CERT program may have
procedures in place for mobilizing members. These
procedures may need to be augmented to meet specific
needs of an A-CERT response.
 In the case of a dedicated A-CERT program, mobilization
may require dedicated areas and processes to ensure
reliable activation of resources.
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Command and Control
A-CERT Staging Area
 A staging area is a pre-arranged area where support
response personnel, vehicles, and other equipment can be
located and held for response.
 A-CERTs and airport sponsors should coordinate these areas
in advance, depending on the nature of the emergency, to
avoid confusion and facilitate efficient response.
 Examples of potential A-CERT staging areas:
• Dedicated A-CERT space in airport building
• Airport ARFF station
• Airport maintenance facility
• Airport landside parking area
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Command and Control
Emergency Operations Center (EOC)
 EOC is a specific physical location operating in support of
incident management activities
 EOC may be temporarily designated or located in a more
permanent facility on the airport
 In emergency situations, A-CERTs will need to coordinate
with command staff and EOC operations
 A-CERT members should be familiar with conditions under
which AEP/EOP will activate the EOC, where it will be
located, and relevant resources it contains; in these
instances, A-CERT coordination will be required with
command staff and EOC operations
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Command and Control
Accountability
 It is important that an A-CERT develop an effective
system of accountability for personnel in emergency
response
 Several methods are used to ensure accountability in
emergency response
 AEP/EOP or local emergency management agencies
may prescribe methods of accountability ranging from
simple sign-in procedures to badging to complex tagging
systems
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Command and Control
Incident Command System (ICS)
 As defined by NIMS, ICS principles are commonly used
for airport emergency response; A-CERT members
should be familiar with these procedures consistent with
airport response
 Some basic ICS principles include:
• Using common terminology
• Working through an Incident Commander or Unified
Command Structure
• Participating in Incident Action Planning
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Command and Control
Types of ICS Structures
 Incident Commander provides overall leadership for
incident response. The most qualified person at the
scene is designated as Incident Commander
 Chain of command: Orderly line of authority within ranks
of incident management organization
 Unity of command: Every individual reports to a
designated supervisor at scene of the incident
Note: To maintain unity of command and safety of
responders, chain of command must NOT be bypassed
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Command and Control
Unit Summary
 Alert and notification
 Mobilization of A-CERT
 A-CERT staging area
 Emergency operations center (EOC)
 Accountability
 Incident Command System (ICS)
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A-CERT Communications
Unit Objectives
 Purpose
 Site-specific communications plan and protocol
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A-CERT Communications
A-CERT Communications
 Can be person-to-person radios
or elaborate communications
centers that integrate ARFF,
ATC, airfield management
operations, emergency responders,
airport police, TSA, and local hospitals
 Volunteers communicate with airport
staff, tenants, and mutual aid agencies
by radios, telephone, and call-out
procedures
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A-CERT Communications
[Site-specific] Communications Plans and Protocols
 [To be added by the airport operator]
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A-CERT Communications
Unit Summary
 Purpose
 Site-specific communications plan and protocol
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Airport Safety
Unit Objectives
 Aircraft movement area safety concerns
 Aircraft safety
 Moving vehicle safety
 Electrical safety
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Airport Safety
Airport Safety
Certain dangers are inherent in
daily airport operations:
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Aircraft operations areas
Fuel farms
De-icing areas and products
Chemicals
Falls
Electrical hazards
Aircraft (including military aircraft)
Moving service vehicles
Airport structures
 Important: Aircraft always have the right-of-way
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Airport Safety
Aircraft Movement Area Safety
Concerns
[Insert photo of movement area]
 Jet blast and prop wash
 Aircraft noise
 Aircraft traffic awareness
 Vehicle traffic awareness
 Safety apparel (PPE)
 Machinery and tools
 Public evacuation plan, shelters, etc.
 HazMat (e.g., oxygen, aircraft/vehicle
fuels, liquid nitrogen)
Note: Always remain at safe
 Foreign object debris (FOD)
distance uphill/upwind from
aircraft
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Airport Safety
Aircraft Safety
Many types of aircraft, including piston and turbine aircraft, may
be present on the airport. Aircraft are full of hazards that are
exacerbated during an incident involving an aircraft. Aircraft
contain hazards that can be exacerbated during an incident
involving an aircraft, including:
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Fuel
Propellers
Engines
Oxygen systems
Hydraulic systems
Batteries
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Electrical hazards
Ballistic parachute systems
Tires under pressure
Smoke
Other hazardous materials or
cargo
 [Site-specific examples]
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Airport Safety
Fuel Types
 Two basic types of aviation fuel:
• Aviation gas (AvGas): Similar to automobile gas, with
a low flash point
• Jet fuel: similar to kerosene, with a higher flash point
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Airport Safety
Moving Vehicle Safety
Objects and vehicles including cars/trucks, forklifts, and tractors move
around an airport to support aircraft and airport operations, servicing,
and maintenance. All airports have ramp operating procedures that
follow FAA guidance and directives, which may include driver training
programs. Safety measures include:
[Insert photo of vehicle traffic lane]
 Training
 High-visibility safety apparel
 Eye and ear protection
 Temporary traffic barriers
 Speed reduction
 Defined activity area
 Safety plan
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Airport Safety
Electrical Safety
 Electrical hazards can cause burns, shocks,
electrocution, and death.
 Assume that all overhead wires are energized
at lethal voltages.
 Have a qualified electrician inspect any
electrical equipment that has come into contact
with water.
 If working in damp locations, inspect electrical
cords and equipment to ensure that they are in
good condition.
Important: Airfield lighting is high voltage.
Stay clear of damaged electrical systems.
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Airport Safety
Unit Summary
 Aircraft movement area safety concerns
 Aircraft safety
 Moving vehicle safety
 Electrical safety
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A-CERT Resources
Unit Objectives
 Member-provided supplies
 Additional resource
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A-CERT Resources
Additional Resources
 Safety equipment
 Accountability identification
 Vests/shirts
 Drawing or grid map of airport
 First aid supplies
 Triage supplies
 Mass casualty supplies
 Food and water
 Cots, shelters, storage
 Radios
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[Add site-specific equipment]
 Flashlights
 Ground transportation
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A-CERT Resources
A-CERT Member-Provided Supplies
 Disaster kit
 Eye protection
 Ear protection
 Boots
 Reflective vest
 Clear rain poncho
 Credentials as appropriate
 Gloves
 Note: Do not wear hats and scarves on the flight line;
jackets with attached hoods are allowed
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A-CERT Resources
Unit Summary
 Member-provided supplies
 Additional resources
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Public Information
Unit Objectives
 Emergency public information
 Dealing with the media
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Public Information
Emergency Public Information
 A-CERT members may need to interact with the public
when operating a phone bank, directing public to shelter
areas, working with family reunification centers, manning
a checkpoint, or dealing with the media.
 During these interactions, volunteer participants need to
have a clear understanding of and adhere to airport
expectations regarding dissemination of information.
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Public Information
Engaging with the Media
 Follow airport procedures
 Direct inquires to the Public Information Officer (PIO) or
Incident Command
 A-CERT members serving as PIOs support the Incident
Command’s PIO
 Failure to effectively coordinate information can lead to
mismanagement of resources and even serious harm
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Public Information
Unit Summary
 Emergency public information
 Dealing with the media
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Additional A-CERT Training
Unit Objectives
 Ideas for additional training
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Additional A-CERT Training
Additional A-CERT Training
 A-CERT participation in airport emergency exercises
 A-CERT re-currency training
 A-CERT driver’s training (e.g., flight line driving)
 Radio communications
 Equipment use
 Airport familiarization
 Escort procedures
 [Site-specific training as needed]
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Additional A-CERT Training
Unit Summary
 Ideas for additional training
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Program Summary
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Airport101
Airport Facilities and Tour
Airport Threats and Challenges
Airport Security
Airport Access and Escort Procedures
Roles and Responsibilities
Command and Control
A-CERT Communications
Airport Safety
A-CERT Resources
Public Information
Additional A-CERT Training
A-CERT Basic Training
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[Insert photo of airport sign]
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Resources
American Association of Airport Executives
• http://www.aaae.org/about_aaae/
FAA Acronyms
• http://www.faa.gov/airports/resources/acronyms/
FAA Aircraft Rescue and Fire Fighting (ARFF)
• http://www.faa.gov/airports/airport_safety/aircraft_rescue_fire_fighting/
FAA Airport Safety Resources
• http://www.faa.gov/airports/airport_safety/
National CERT Website
• http://www.fema.gov/community-emergency-response-teams
Transportation Research Board, Airport Cooperative Research
Program
• http://www.trb.org/ACRP/ACRP.aspx
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Thank You
Thank you for your time and service
Instructors
[Insert names]
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