Accounting, Budgeting, And Finance S310 Accounting for Credit
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Accounting, Budgeting, And Finance S310 Accounting for Credit Unions M18 Asset-Liability Management for Executives, 2nd edition S300 Basic Accounting S320 Credit Union Financial Analysis S1200 Financial Management Made Easy: Financial Statements and Budgeting S1210 Financial Management Made Easy: Sources and Uses of Money A1013 Reconciling Records Cash Accounts Share Draft Accounts Credit and Debit Cards ACH Payments Investments Bankruptcy A1006 Bankruptcy and Court Proceedings Bankruptcy History and Court Structure Bankruptcy Basic Concepts Bankruptcy Documents Bankruptcy Immediate Issues Bankruptcy Abuse and Recoveries Bankruptcy Do's and Don'ts Business Math A1000 Business Math: Lending and Credit Basic Lending Concepts and Calculations Closed-End Loans Helping Members Compare Rates and Loans Loan Ratios Mortgage Loans Open-End Credit A1001 Business Math: Share and Deposit Accounts Basic Math Definitions Share Account Dividends Account Balances and Dividend Calculations Dividend Compounding and Annual Percentage Yield (APY) Helping Members Reach Savings Goals Collections A1014 Applying Collection Practices Credit and Collections Credit and Collection Policies Developing a Collections System Early Warnings and Final Actions Legal Action and Outsourcing Alternatives Best Practices S220 Collections S1310 Successful Collections: Balancing Member Service and Credit Union Interests Compliance FC115P C102D C102A FC121P FC102P FC122P FC124P FC120P FC123P C103C R103 C105G R101 C102G C103D C103B C104E C105B C105D C104A R102 C104B FC110P C102E FC114P C105C R104 C103E C105A C102H R105 C102B FC108P C103F C104D C101A C101B C101D C101E C103H FC104P C104C C102C FC112P ACH Compliance and IAT Implementation (Training on Demand) Bank Bribery Act Bank Secrecy Act Bank Secrecy Act for Consumer Lending Staff (Training on Demand) Bank Secrecy Act for Front-Line Staff (Training on Demand) Bank Secrecy Act for Member Business Loans (Training on Demand) Bank Secrecy Act for New Accounts Staff (Training on Demand) Bank Secrecy Act for Operations Staff (Training on Demand) Bank Secrecy Act for Tellers (Training on Demand) Business Lending Regulations Consumer Lending Regulations CUSOs Deposit Account Regulations ESIGN - Electronic Signatures in Global and National Commerce Act Fair Credit Reporting Act Fair Debt Collection Practices Act Fair Housing Act Federal Share Insurance Rules Field of Membership Rules Flood Disaster Protection Act General Operations Regulations Homeowner's Protection Act Identity Theft: Red Flags (Training on Demand) IRS Information Reporting and Withholding Requirements Loss Mitigation for Real Estate Loans (Training on Demand) Management Issues Mortgage Lending Regulations NCUA Lending Regulations NCUA Overview NCUA Privacy Regulation NCUA Requirements and Guidance OFAC - Office of Foreign Assets Control Office of Foreign Assets Control (Training on Demand) Reg B - Equal Credit Opportunity Act Reg C - Home Mortgage Disclosure Act Reg CC - Availability of Funds and Collection of Checks Reg D - Reserve Requirements Reg E - Electronic Fund Transfers Reg J and UCC Article 4A Reg Z - Truth in Lending Regulation CC (Training on Demand) RESPA - Real Estate Settlement Procedures Act Right to Financial Privacy Act Right to Financial Privacy Act (Training on Demand) C104F Secondary Mortgage Markets C103G Servicemembers Civil Relief Act FC109P Share Insurance Rules (Training on Demand) C105E Supervisory Committee Duties C101C Truth in Savings - NCUA Part 707 C103A UCC Article 9 C101F UCC Articles 3 and 4 - Law of Checking Accounts Credit Union Orientation FC138P Elder Abuse: Awareness & Prevention (Training on Demand) A1004 Introduction to Credit Unions A1004A The Credit Union Difference A1004B Member Service: The Core of Credit Unions A1004C What is the Credit Union Movement? A1004D A Tradition of Community Involvement A1004E You and Your Credit Union FC117P The Credit Union Difference (Training on Demand) FC130P Workplace Violence: Recognition & Prevention (Training on Demand) HR Staffing And The Law A1021 Difficult Human Resource Issues Defining Difficult Human Resource Issues Sexual Harassment Addressing Performance Recognition, Rewards, and Compensation Workplace Diversity M13 Employment Law and Preventing Sexual Harassment A1020 Managing Today’s Employees Introduction to Managing Today's Employees Managing Employee Performance Managing Employee Success Building Your Bench Employee Retention HR Law and Today's Employees A1019 Recruiting Today’s Employee Challenges of Recruiting in the 21st Century Employment Law Preparing for Recruiting Preparing for the Interview Conducting the Interview Candidate Evaluation and Selection FC106P Sexual Harassment (Training on Demand) M04 Training and Orienting Employees M12 Workplace Diversity Human Resources FC139P Preventing Sexual Harassment at Your Credit Union (Training on Demand) Interpersonal Skills And Career Building FC127P Alternative Forms of Identification and Documentation (Training on Demand) A1003 Business Communication Skills Basic Communication Concepts Communicating the 3 Cs Advanced Verbal and Nonverbal Skills Telephone Communication Skills Communicating Effectively with Difficult People S1303 Communication and Telephone Skills S1000 Develop A Career Plan S1110 Helping Members Understand and Solve Problems FC126P Hispanic Immigration (Training on Demand) M15 Interpersonal Skills: Understanding Your Effect on Others S520 Interpersonal Skills: Understanding Your Impact on Members FC118P Introduction to Credit Union Ethics (Training on Demand) S1020 Make Work Manageable FC137P Project & Time Management (Training on Demand) FC105P Subject Matter Expert to Trainer (Training on Demand) S1302 Transitioning from Staff to Management A1018 Transitioning to Trainer Introduction to the Adult Learner Designing a Curriculum for Learning Designing Active Learning Learner-Centered Learning Strategies Honing Your Presentation Skills A Blended Approach to Learning A1028 Transitioning to Trainer II Revisiting and Revising Your Training Plan Multi-Sensory Learning Levels of Learning Learner Retention and Motivation Fine-Tuning Your Presentation Skills The Art of Facilitation S1100 Working Effectively with Difficult Members and Staff S1010 Write Effectively Lending And Loan Processing A1034 Consumer Lending Characteristics of Credit Laws and Regulations The Lending Process Consumer Lending Products Building Lending Relationships S210 Lending Products and Regulations S700 Loan Interviewing S420 Loan Marketing S720 Loan Servicing S710 Loan Underwriting A1012 Maintaining Loan Documents Basic Record Filing and Maintenance Loan Documents Overview File Retention Policies and Procedures Loan Documents as Member Service Tools Loan Auditing S410 Mortgage Lending A1011 Preparing Loan Documents The Lending Process Laws and Regulations Interview and Application Loan Underwriting Loan Decisions and Closing R104G SAFE Act & Mortgage Licensing A Nationwide Registry Credit Union Requirements Employee Requirements The Registration Process A1010 Servicing Mortgage Loans Types of Mortgage Loan Programs Regulatory Compliance Loan Servicing Servicing Payments Insurance, Taxes, and Escrow Accounts Collections and Delinquent Loans S200 The Lending Process Management Skills And Managing Employee Performance A1023 Aligning Your Department With CU Strategy Introduction to the Bigger Picture Problem Solving and Decision Making Scheduling and Delegation Process Improvement Teamwork M05 Delegating for Results M09 Developing Exceptional Leadership A1022 Encouraging and Instilling Member Service in Others Member Service in Today's Environment Building Teams through Communication and Trust Creating Enthusiasm for Learning and Improvement Encouraging Cooperation in Others Motivating Service Excellence in Others M01 Fundamentals of Management A1031 Leading Your Team Leaders & the Teams They Lead Life Skills for Leaders Leadership for the 21st Century Leading Through Change & Conflict Developing Leaders Around You M19 Managing Change M06 Managing Employee Performance M07 Managing Teamwork M08 Process Improvement: Achieving Quality Together A1016 Resolving Employee Conflict The Nature of Conflict Types of Conflict Organizational Culture and Conflict Acting to Resolve Conflict Applying Conflict Prevention Tools M10 Strategic Thinking and Planning Marketing A1033 Credit Union Marketing Fundamentals Introduction to Credit Union Marketing The Marketing Mix Market Research Marketing Communications In Marketing, Money Matters Marketing Collaboration FC128P Social Media and Your Credit Union (Training on Demand) Member Services And Accounts FC113P Balancing the Drawer (Training on Demand) FC141P Balancing the Drawer: Refresh & Review (Training on Demand) A1027 Call Center Service Skills Today's Call Center Positive Communication Skills Dealing with Repetitive Tasks Tools and Technology Handling Special Situations Call Center Coaching S1301 Financial Counseling for Members A1025 Frontline Basics A1025A Today's Professional Teller A1025B Credit Union Basics A1025C Managing the Teller Station A1025D The Balancing Act A1025E Handling Negotiable Instruments FC142P Frontline Basics Refresh (Training on Demand) A1029 Guiding Members Through Economic Challenges National, Local and Personal Economies Budgeting Basics The Savings Habit Understanding Consumer Credit Helping Members with Severe Financial Problems Member Service More Than Ever A1025F Handling Cash and Negotiable Instruments S810 Individual Retirement Accounts S820 Investment Choices for Members A1026 Managing Member Accounts Member Accounts Savings Accounts Checks and Share Draft Accounts The Fundamentals of Lending Electronic Member Services Additional Credit Union Services S20 Member Relations S1300 Member Service: Exceeding Expectations A1024 Money and Negotiable Instruments Currency Facts and Features Handling and Organizing Cash Checks and Share Drafts Detecting Bad Checks and Drafts The Clearing Process Additional Negotiable Instruments FC107P Money and Negotiable Instruments (Training on Demand) A1005 Professional Member Service What is Member Service? Not for Profit, Not for Charity, But for Service Building Member Service Skills Technology as a Member Service Tool Member Service Challenges A1030 Serving Credit Union Members Supporting Your Credit Union’s Professional Image Professional Service Basics Handling Members’ Financial Business Using Technology to Provide Member Service Relating to Diverse Members Resolving Conflicts A1032 Your Role in Growing Membership The Importance of Growing Membership The Role of Branch Employees in Growing Membership The Role of Call Center Employees in Growing Membership Membership Growth is Everyone's Job: A Role for Every Department Leading for Membership Growth: The Role of the Executive Team Membership Growth Strategies for the Future Personal Finance For Staff PF1003 Checking Accounts PF1010 Checking Accounts (Spanish version) PF1005 Couples and Money PF1013 Couples and Money (Spanish version) PF1004 Credit Management PF1011 Credit Management (Spanish version) PF1002 Home Buying PF1009 Home Buying (Spanish version) PF1007 ID Theft PF1012 ID Theft (Spanish version) PF1000 New Car Buying PF1006 New Car Buying (Spanish version) PF1001 Used Car Buying PF1008 Used Car Buying (Spanish version) Sales A1002 Credit Union Sales Introduction to Sales Plan for Successful Sales Recognize Needs Inquire and Listen Describe Benefits Expedite the Sale S120 Cross-Selling FC103P CU Sales: Inquiring and Listening (Training on Demand) S500 Improving and Maintaining Quality Service Security FC116P FC111P S900 A1015 S1320 FC101P S30 S910 A1008 Spanish A1017 Avoiding False Identification, Counterfeiting, and Other Scams (Training on Demand) Plastic Card Fraud (Training on Demand) Preventing Fraud Recognizing Emerging Fraudulent Practices Introduction to Recognizing Emerging Fraudulent Practices Cyber Fraud Plastic Card Fraud Other Types of Fraud Security Technology Best Practices Robbery Prevention and Preparation Robbery: Actions, Reactions, and Coping Skills (Training on Demand) Security Security Issues Security Procedure Protocol Introduction to Security Security Systems and Procedures Emergency and Disaster Preparedness Identifying Suspicious Activity Robbery: Actions, Reactions, and Coping Skills Executing Security Procedures Credit Union Spanish: Applying the Basics Building Blocks Using Verbs Asking Questions Using Object Pronouns Present Perfect Tense 28961P Exploring Immigrant Cultures (Training on Demand) A1007 Spanish for Tellers The Latino Culture and Your Credit Union Spanish Foundations and Member Greetings Basic Credit Union Terms and Phrases The Spanish Calendar Numbers, Coins, and Currency Transactions with Spanish-Speaking Members Supervisory Committee II V303 The Supervisory Committee's Role in Due Diligence Technology S600 Credit Union Technology S620 Serving Members with Technology A1009 The Critical Role of Technology in Credit Unions Recognizing the Importance of Technology Putting Members at the Center of Their Finances Using 21st Century Lending Centers ATMs, Debit Cards, and Credit Cards Understanding Internet Financial Services Keeping Pace with Innovation S1120 Using Technology to Improve Member Service Volunteer V415 V409 V02 V01 V03 V305 VC106P VC102P VC107P VC101P VC120P VC118P VC109P VC116P VC119P VC112P VC114P VC110P VC111P VC104P VC108P VC105P VC103P VC113P VC117P VC121P V428 Asset-Liability Management for Directors Financial Management Financial Reports for Volunteers History and Philosophy for Volunteers Managing Risk The Basics of Risk Assessment for Volunteers Training on Demand: 10 Ratios Every Volunteer Should Know Training on Demand: A Board Governance Approach: What to do When Things Go Wrong Training on Demand: Assessing the CEO Training on Demand Training on Demand: Bank Secrecy Act for Volunteers Training on Demand: Business Continuity Planning for Volunteers Training on Demand: Communications Strategies for High Performing Volunteers Training on Demand: Credit Union Growth Strategies Training on Demand: Effective Governance: An Overview Training on Demand: How to Think About Strategic Planning Training on Demand: Local Involvement: Marketing Strategy and Community Benefit Training on Demand: Overseeing the Annual Audit by Outside Parties Training on Demand: So, You Have a Community Charter…Now What? Training on Demand: The Basics of Internal Controls Training on Demand: The Basics of Risk Assessment Training on Demand: The Directors' Role When Complaints are Filed Against Senior Management Training on Demand: The Supervisory Committee’s Role in Finding Fraud Training on Demand: The Volunteer's Role in Managing 3rd Party Relationships Training on Demand: Understanding the Audit Report Training on Demand: Volunteer Self-Evaluations Training on Demand: What the CU Volunteer Needs to Know About Harassment in the Workplace Understanding the Audit Report
