Chapter 06 Self Study Quiz
Self-Study Quiz
This activity contains 25 questions.
The set of eight steps that begins with identifying a problem and decision criteria and
allocating weights to those criteria is called the _____.
programmed decision
decision-making process
structured problem
directive style
In the decision-making process, once alternatives have been identified, a decision
maker must analyze each one by evaluating it against _____.
heuristics
risks
nonprogrammed decisions
decision criteria
The last step of the decision-making process involves _____.
selecting an alternative
identifying decision criteria
evaluating decision effectiveness
identifying a problem
Because of limitations on coming up with the "best" alternative, managers frequently
pursue alternatives that they consider to be "good enough." This is known as _____.
satisficing
bounded rationality
rationality
certainty
A waitress spills a drink on a customer and the manager immediately offers to pay to
dry-clean the customer's jacket. This problem and solution are fairly routine and
straightforward. This is an example of a _____.
nonprogrammed decision
unstructured problem
programmed decision
bounded rationality
In the case of _____, the goal of the decision maker is clear, the problem is familiar,
and information about the problem is easily defined and complete.
structured problems
intuitive decision making
unstructured problems
bounded rationality
Which of the following is an example of a policy?
Employees must clock out before taking lunch breaks.
Employees may not smoke inside the building.
Employee wages will be competitive within community standards.
Employees requesting vacation time must submit the appropriate form at least three weeks
prior to the beginning of the requested vacation period.
Under conditions of _____, the choice of alternative is influenced by the limited amount
of information available to the decision maker and by the psychological orientation of
the decision maker.
certainty
uncertainty
risk
intuition
Individuals with a(n) _____ management style tend to be very broad in their outlook
and look at many alternatives. They focus on the long run and are very good at finding
creative solutions to problems.
directive
analytic
conceptual
behavioral
Which of the following is NOT one of the habits of highly reliable organizations, as
described by Karl Weick?
They defer to experts on the front line.
They let unexpected circumstances provide the solution.
They reject uncertainty.
They are not tricked by their successes.
The overall quality of managerial decisions has no appreciable influence on whether an
organization succeeds or fails.
True
False
All organizational members make decisions that affect their jobs and the organization
they work for.
True
False
Problem identification is objective.
True
False
Rational managerial decision making assumes that decisions are made in the best
interests of the organization.
True
False
Most decisions that managers make fit the assumptions of perfect rationality.
True
False
Procedures, rules, and policies are examples of nonprogrammed decisions.
True
False
Problems confronting managers usually become more unstructured as they move up the
organizational hierarchy.
True
False
The ideal situation for making decisions is one of uncertainty.
True
False
Most managers have characteristics of more than one decision-making style.
True
False
Heuristics can be useful to decision makers because they increase the complexity of a
problem.
True
False
Managers at all levels and in all areas of organizations make decisions. What kinds of
decisions to different members of an organization have to make at different levels
within the organization?
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end.
Identify and discuss the necessary conditions for rational decision making.
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end.
Define escalation of commitment. Why would decision makers want to escalate
commitment to a bad decision?
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end.
Differentiate between structured problems and unstructured problems. How do
managers deal with each of these kinds of situations?
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end.
Identify and discuss three decision-making biases and errors.
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end.