South Cove Community
Health Center
The Premier Asian Community Health Center of Massachusetts
Serving with Passion since 1972
Eugene Welch, Executive Director
Our Mission…

South Cove Community Health 
Center is dedicated to
improving the health and wellbeing of all medically
underserved in Massachusetts,
with a special focus on Asian
Americans. This mission is
accomplished by providing high
quality, community-based
health care and programs,
which are accessible,
affordable, as well as
linguistically and culturally
competent for these
populations.
華人醫務中心以改善未
能得到完善或足夠醫療
服務的麻州居民的健康
與福利為宗旨，並特別
重視麻州亞裔人仕的保
健。 本中心提供高品質
的社區健康服務和保健
活動，讓麻州居民普遍
享有切合其語言和文化
的服務。
2
A Little History…
South Cove Community Health Center was founded by the
Chinatown community with a mission to serve the medically
under-served Asian population.
1972 - We started in a small building on Harrison Avenue in
Chinatown where we provided outreach and referral services.
1976 - South Cove opened its first Medical Clinic at 885 Washington
Street as part of the Josiah Quincy Community Center
1994 – South Cove expanded services to 145 South Street, Boston.
1996 – Joint venture with Beth Israel, South Cove opened a clinic at
275 Hancock St, Quincy.
2006 – Relocated from 275 Hancock Street to 435 Hancock Street,
Quincy.
2012 – Opened new site at 88 Holmes Street, Quincy.
3
Today We Operate
Four Clinic Locations
Boston Campus:
885 Washington Street
145 South Street
Quincy Campus
435 Hancock Street
88 Holmes Street
4
Who Are We?

240 Staff





Adult Medicine

11 Bilingual Internists

1 Bilingual Nurse Practitioner

5 Bilingual Nurses

Optometry


Pharmacy
Pediatrics

4 Bilingual Pediatricians

3 Bilingual Nurses
Dental

9 Bilingual Dentists

2 Bilingual Hygienists

3 Bilingual Obstetricians

2 English Only Obstetricians

1 Bilingual Nurse Midwife

6 Bilingual Nurses
2 Bilingual Pharmacists, Quincy

340b Contracted Bilingual Pharmacy,
Boston
BIDMC Interpreters


11 Interpreters located at BIDMC
BIDMC Cancer Navigator
OB/Gyn




3 Bilingual Optometrists
1 Cancer Navigator located at BIDMC
Other Services
Behavioral Health

Mammography

Bone Density

Laboratory

Family Planning

3 Bilingual Psychiatrists

1 Bilingual Psychologists

WIC

2 Bilingual LICSWs

Early Intervention
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Who Are Our Patients?

96% Asian

62% Cantonese Speaking

30% Mandarin Speaking

75% are below 200% of
the Poverty Level

56% Female

44% Male

Medical Coverage

65% Masshealth

13% Medicare (inc. SCO)

5% Health Safety Net

17% Other
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Accomplishments of Last 12 Months…
30,320 Patients
176,000 Visits
Opened 340B Pharmacy in Quincy
Joint Commission Certified (5th Time)
Meaningful Use Certified
Level 3 Medical Home Certified






Projected Patients / Year
35000
29,538
30000
30,320
31,230
32,166
33,131
34,125
28,245
22,126
19,803
20000
15000
23,068
23,958
18,448
14,684
15,632
16,607
10000
5000
0
20
02
20
03
20
04
20
05
20
06
20
07
20
08
20
09
20
10
20
11
20
12
20
13
20
14
20
15
20
16
20
17
20
18
Patients
26,511
25,292
25000
Year
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Provider Multi-Services:
Internal Medicine, OB/Gyn, Pediatrics, Behavioral
Health, Dental, Behavioral Health, WIC Services,
Nutritional Services, Mammography Screening, Bone
Densitometry. We also deliver approximately 360
babies per year.
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We are open 7 days/week…
 On call Nurses during closed hours that speak English,
Cantonese, Mandarin and Vietnamese
 South Cove Patients are rated top in low Emergency Department
Utilizations in State
 60/1000 preventable ED visits compared with 438/1000
preventable ED visits for other health centers
 South Cove Patients are rated top for lowest cost for Massheath
 60% lower than other health center patients.
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Our Total Monthly Volume…
 Approximately 14,000 Visits/month
 Our slowest Month is February – Chinese New Year!!!
Monthly Review
18000
16000
Encounters
14000
12000
10000
8000
6000
16,940
15,218 15,337
57
14
19
675
24
20
1
638
54
13,825
1,106 1,129
22
19
2
12,756
532
35
1,334 1,403
896
40
22
7
568
1,261
956
2,117 2,054
1,110
1,900
1,868
2,283 2,297
2,040
1,875
7,641 7,689
7,118
6,310
15,958
27
29
65
562
1,184
1,485
2,162
2,308
8,136
15,397
15,771
30
22
61
629
1,175
33
2
53
28
718
1,050
1,521
1,402
1,968
14,376 14,133
1
73
11
31
702
25
36
2
68
565
1,104 1,060
1,404 1,257
1,806
1,886
2,021
2,208
22
32
733
52
1,145
1,717
13,742
2,247
37
33
591
893
1,464
2,713
1,757
2,127
2,561
2,108
8,002
7,223
7,026
15,363
34
35
22
671
1,054
1,674
1,896
2,373
2,438
7,678
8,279
7,604
6,529
4000
2000
0
January February
2014
2014
March
2014
April
2014
May
2014
June
2014
July
2014
August September October November December
2014
2014
2014
2014
2014
Month
10
Nutrition
Podiatry
Neurology
None
Behavioral
Optometry
Ob/Gyn
Dental
Pediatrics
Adult
Accountable Care Act (ACA)

As part of the ACA rollout, South Cove files
applications for coverage under the new ACA
guidelines (since the online system is in English and
Spanish only).

We files approximately 25,000 applications over the
last 12 months.

We have 11 Full Time Certified Application
Counselors on-site everyday to help our patients.

We provide translational services throughout the
application process which includes picking an
insurance plan after ACA approval and then
choosing a PCP.

The entire application process can take 2-3 visits
per applicant.
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Patient Referrals




Each month our patients need 2,500 referrals to
outside services such as Hospital, Specialist,
Imaging.
South Cove has 5 Full Time Referral Specialists
that will obtain insurance approval and schedule
the appointment for patients.
If the patient needs interpretation services during
the appointment, our partner hospitals will also
schedule an interpreter to meet with the patient
at the time of the appointment.
Each patient will receive a letter with instructions
for their appointment written in their own
language.
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Hospital Interpreters

South Cove employs 12 Full Time Asian Interpreters at
Beth Israel Deaconess Medical Center that meet with
Asian speaking patients for interpretation during their
appointments.

Interpreters can speak Cantonese, Mandarin,
Vietnamese and other languages.

Last year our interpreters translated for over 26,000
patient visits at BIDMC.

Tufts Medical Center also provides interpretation for
Asian patients during their appointments. These are
assigned internally by the hospital.
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Labor/Baby Delivery
Interpreters

South Cove employs three full time
interpreters/navigators that help women during their
labor and baby delivery.

These staff are paged immediately when one of South
Cove’s patients is admitted to the hospital for delivery.

The provide interpretation and assist the patient with
all their ancillary needs during the delivery process.
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Cancer Navigators

South Cove’s Foundation sponsors two Cancer Navigators
at partner hospitals – BIDMC and Tufts.

These Navigators will meet with Asian patients
diagnosed with Cancer and in addition to providing
interpreter services, help them understand the entire
treatment process and also help them with additional
services related to their diagnosis and treatment
program.

Last year at Beth Israel Deaconess Medical Center, our
navigator helped 175 Asian patients navigate the
treatment process.
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Thank You for Giving us the Opportunity
to Share
Our Health Center with You.
If you have any questions
We are happy to answer them.