Company Name: Centralized Showing Service Title of job: Customer Service Representative - Including Bilingual in Cantonese and Mandarin Chinese, and Spanish languages. Part time and Full-time positions available Duties: Due to our continuing success, Centralized Showing Service, Inc. (CSS), the nation's premiere residential real estate showing service, has immediate openings for Customer Service Representatives in our Overland Park, KS customer-service contact center. Customer Service Representatives assist our clients (licensed real estate agents/brokers) in scheduling their property showing appointments by using our proprietary, confidential electronic systems. 1. New Location/Expanded New Facility 2. Company Growth /Career Advancement Potential 3. No Selling, No Cold Calling , No Telemarketing 4. Paid 80 hour training 5. Bilingual a Plus = more $ Including those bilingual in Cantonese and Chinese Mandarin languages. * 6. Meet goals in regard to contact center metrics such as Service Levels, Productivity, and Quality Control Rating. 7. Performance and Attendance based bonuses 8. Reviews after your first 6 months and annual reviews Qualifications Needed: 1. Requires great articulation and pronunciation; friendly and outgoing phone voice. 2. Must have a great attention to detail and thoroughness in completing tasks. 3. Prefer high school diploma or GED and previous customer service skills/experience. 4. Required basic computer skills (i.e typing and navigating between programs/screens to enter data and process information). 5. Ability to use logic and reasoning to analyze information and evaluate results to choose the best solution and solve problems. 6. Ability to handle complex situations professionally. 7. Ability to develop and maintain constructive and cooperative working relationships with all types of personalities and attitudes. 8. Flexibility in schedule availability to meet company needs. All New Hires must be available to work on Fridays, Saturdays, and Sundays. 9. Must be able to maintain a professional appearance and attitude. 10. Ability to work in a fast-paced environment, multi-task, and perform duties with a minimum of supervision. 11. Must be dependable and punctual in attendance. How to Apply: You may apply online 24/7 on our website or in person from 8am-5pm M-F and 9am-4pm Sat-Sun. Salary: $9.00 - $13.00 per hour Company website: www.showings.com