Faculty of Science and Technology School of Biomedical & Biological Sciences and School of Marine Science & Engineering 2010 Induction Handbook for New Students Arrangements for entry to the following programmes: Course Title BSc (Hons) Animal Science (Behaviour and Welfare) BSc (Hons) Biological Sciences BSc (Hons) Biomedical Sciences BSc (Hons) Environmental Biology BSc (Hons) Exercise Nutrition and Health BSc (Hons) Human Biosciences BSc (Hons) Marine Biology BSc (Hons) Marine Biology and Coastal Ecology BSc (Hons) Marine Biology and Oceanography BSc (Hons) Wildlife Conservation BSc (Hons) Applied Biosciences (Plant Sciences) (Final year only) BSc (Hons) Applied Biosciences (Aquaculture) (Final year only BSc (Hons) Health and Fitness (Final year only) Course Code 1853 0004 3628 2552 3638 1391 0732 1199 2055 1854 3115 3113 2703 PLEASE BRING THIS BOOKLET WITH YOU TO ALL YOUR INDUCTION SESSIONS 1 Welcome Dear Student Congratulations on winning your place here at the University of Plymouth. We are delighted that you will be joining us in the School of Biomedical and Biological Sciences and the School of Marine Science and Engineering, and we look forward to meeting you during the Induction Week which starts on 20th September 2010. We hope your time with us will be enjoyable and successful. We have organised a range of informal activities during the induction week to enable you to meet other students on your course and the lecturers, and to help you to find your way around the campus and our School’s facilities. Please read this 2010 Induction Handbook for New Students carefully so that you are aware of the appropriate time and location of the activities. The first few weeks as an undergraduate can be a little daunting as there is so much new information to assimilate. Our staff are friendly and approachable, and they will be pleased to offer help and guidance, if needed. Our objective is to help you make the most of your studies at Plymouth and to give you a firm foundation on which to build your future career. I look forward to welcoming you to the University and wish you every success for the future. Yours sincerely, Richard Gibb Dean of Faculty of Science and Technology 2 CONTENTS Page No. Welcoming letter from the Dean of Science and Technology 2 Contents page 3 How to use this handbook 4 International Student Orientation Programme 4 Introduction to the Faculty of Science and Technology Induction Programme 5 Letter to Stage 1 students from the Chair of the Biology Programmes Committee 7 Induction programme for Stage 1 students 8-12 Letter to Stage 2/Final Stage students from the Chair of the Biology Programmes Committee 13 Induction programme for Stage 2 students 14 Induction programme for Final Stage students 15 Final Stage FDSC Bridging Module Induction programme 16 Payment of Tuition Fees 18 Student Loan details 19-20 On-Line Enrolment Guidance Notes 21-27 On-Line Enrolment Frequently Asked Questions (FAQs) 28-30 Useful Information 31-32 Checklist 33 3 How to use this handbook This handbook should contain all the information you need during your first week at the University of Plymouth. Please take the time to read it carefully. At the front of the book you will find general advice and information, which should be relevant to you, whatever your chosen programme. Use the checklist at the back of the book to ensure that you have done everything you need to do during your first week. Each subject area has put together a timetable of events. The schedules for some programmes are busier than others but all should leave you with enough time to find out where the supermarkets and pubs are and visit other areas of the University such as the Students' Union. If you are unsure about where you need to go – please ask. Faculty of Science and Technology staff will be available throughout the Induction Week in Student Reception based in 015 Smeaton Building. Alternatively, you can ask for advice from staff at your University Registration session. There is space at the back of this handbook for you to record your modules and make notes. We hope you find the Induction Week informative and useful and that your time at Plymouth will be enjoyable. International Student Orientation Programme If you have registered for the International Student Orientation Programme, the agenda for this event will start on 13th September 2010. Information about the International Orientation Programme is not included in this handbook, but will be provided separately by the International Office. If you have not registered for the International Student Orientation Programme and would like further details please see the leaflet enclosed in your confirmation pack or contact: International Student Advisory Service University of Plymouth Drake Circus Plymouth, PL4 8AA United Kingdom Fax +44 (0) 1752 586377 E-Mail: international.advice@plymouth.ac.uk Alternatively, you can visit our website at www.plymouth.ac.uk/isas 4 Introduction to the Faculty of Science and Technology Induction Programme Your first week at Plymouth should be used for two purposes. Firstly, you should use it to familiarise yourself with your new surroundings, meet other students and find out a bit more about your course. Secondly, you need to register with the university and with the Students' Union. University registration consists of several elements and you will be asked to fill out various forms, some of which may require the same information from you. We have done our best to keep this to a minimum, but unfortunately some duplication is unavoidable. What is University Registration? This is when you officially register as a University of Plymouth student. University registration is a three-stage process. The stages must be completed in the following order. 1. On-line Enrolment (OLE) - The first stage is where we collect information from you about your personal details and the course you are studying. The University collects this data on-line. Section 6 of OLE will require you to confirm how you are paying your tuition fees. You will need to know what arrangements are in place before you complete this section. The payment options available can be found in this section of OLE or on our Essential Information pages on the web - see enclosed postcard for details. If you are in receipt of a tuition fee loan you will be asked to provide your SLC (Student Loans Company) Student Support Number. If you have not yet received your Student Support Number (SSN) you will be able to proceed with online enrolment and provide the SSN later. If your fees are paid by a sponsor, you will need to send us written confirmation of the agreement. All this information is detailed in Section 6 of the OLE forms. Please read this section carefully and follow the instructions on screen. We have enclosed separate instructions detailing how to access on-line enrolment and a guide through the process. It is recommended that on-line enrolment is completed prior to your arrival. Alternatively you can use one of the computers in a designated open access room on campus, but there will be queues which may delay you. 5 2. Module Enrolment - The second stage is where we confirm your programme of study for the year. If you have no option modules you will not have to undertake this stage of the enrolment process. For information on the modules offered in 2010/2011, please refer to the Biology handbook available from the Departmental office, 4th floor, Portland Square. The number of compulsory and option modules varies from course to course. Some of you will find that you have a full compulsory programme. If your course does have option modules you will need to attend a Module Enrolment Session where Academic staff will be present to give guidance. You will be required to complete a Module Choice Form where we will check that you are enrolled on a full 120 credits (if you are a full time student). Times and venues of the module enrolment sessions are detailed in your Induction Programme. 3. University Registration - This is the final stage of the registration process where we check that you have completed stages 1 and 2 of the registration process and give you your University Card. You will need your University Card to hand in coursework, access the Library and register with the Medical Centre and the Students' Union. Please refer to your Induction Programme for your allocated time slot. It is very important that you attend at the correct time. This is a busy day and unfortunately you may have to queue for a while. Please be patient - our staff will be working as quickly as they can. What do I need to bring with me in September A note of your module choices (if applicable). If applicable, proof of sponsorship (if you haven’t sent this to us already). If self fee paying, cheque or credit card to make your tuition fee payment. Alternatively, you can pay on-line as part of the online enrolment process. Your medical card (UK students only) 6 Letter to Stage 1 students from the Chair of the Biology Programmes Committee Dear First Year Student Welcome to your chosen programme within the Biology Undergraduate Degree Scheme (BUDS). BUDS is operated by two schools, the School of Biomedical and Biological Sciences and the School of Marine Sciences and Engineering. We are very proud of our teaching and research facilities on a modern, city-centre campus which will continue to expand this coming year. Our University has recently been awarded four Centres for Excellence in Teaching and Learning (CETLs) and we have pioneered a new type of laboratory environment called ‘Lab Plus’ which facilitates new approaches to learning and enables biology students to prepare better for field work and improve their ‘hands on’ skills. However, ultimately it is the people and not the physical resources that determine the quality of your learning environment. Degree programmes within BUDS are all taught by enthusiastic and dedicated staff who are very approachable and supportive. We take great pride in providing you with the opportunity of a quality education in a relaxed and research-rich environment. Nevertheless, you should not mistake this friendly approach for lack of ambition. We will challenge you to set high targets and expect you to meet our demanding intellectual aspirations. What you get out of your University education will depend upon what you are prepared to put in. Always remember that you alone are responsible for your own learning. It is your responsibility to take up the challenges we put before you, to be respectful in dealings with fellow students and staff, and to be committed to achieving your full potential. Please do read your copy of the BUDS Student Handbook (this will be given to you during induction) and you may even like to help coordinate your programme as a student representative on the Biology Programmes Committee. I wish you every success during your time as a student at the University of Plymouth. Dr Graham Bradley Chair of the Biology Programmes Committee 7 INDUCTION PROGRAMME FOR STAGE 1 BSc (Hons) Animal Science (Behaviour and Welfare) BSc (Hons) Biological Sciences, BSc (Hons) Biomedical Sciences, BSc (Hons) Environmental Biology, BSc (Hons) Exercise Nutrition and Health, BSc (Hons) Human Biosciences, BSc (Hons) Marine Biology, BSc (Hons) Marine Biology and Coastal Ecology, BSc (Hons) Marine Biology and Oceanography, BSc (Hons) Wildlife Conservation Tuesday 21 September 9.00am 9.30am Welcome and Refreshments Animal Behaviour and Welfare, Biological Sciences, Biomedical Sciences, Environmental Biology, Exercise Nutrition and Health, Human Biosciences, Wildlife Conservation Sherwell Lower Marine Programmes Stonehouse Lecture Theatre, Portland Square Building 9.30am 11.30am Introduction to your Degree Course Animal Behaviour and Welfare: Babbage 002 Biological Sciences: Babbage 003 Biomedical Sciences: Babbage 005 Environmental Biology: Portland Square B5 Exercise Nutrition and Health: Babbage 319 Human Biosciences: Davy 508 Marine Biology: Scott 101 Marine Biology and Coastal Ecology: Roland Levinsky 302 Marine Biology and Oceanography: Rolle 209 Wildlife Conservation: Roland Levinsky 210 This meeting is a very important one. It is your first formal contact with the staff who are most involved with your degree course, and your fellow students. The session will be led by your Subject Tutor, who will introduce you to the school, the structure of degrees at Plymouth, brief details of what topics you might cover during your time here, and so on. You will also be told what we expect of you. There will be an opportunity for you to ask questions. You will be provided with a ringbinder in which you should collect all the relevant inserts. Bring this information to all further sessions. Each degree has a slightly different programme and sequence of events, so be sure to collect the correct documentation for your course. You will also need to bring TWO passport photos of yourself with your name PRINTED clearly on the reverse. During this meeting you will be allocated to a personal tutor. 8 1.00pm 2.00pm Diving Options Portland Square, Devonport Lecture Theatre Marine Biology/Marine Biology and Coastal Ecology/Marine Biology and Oceanography (plus any other student interested in diving) 2.00pm 5.00pm Laboratory Skills Workshop Davy Building 304 Human Biosciences/Biological Science/Biomedical Sciences/ Exercise Nutrition and Health This session provides you with an opportunity to test your command of basic laboratory skills (eg observation, handling, measurement and analysis skills). Join up with 5 other students and try to win a prize (presented to the best groups). Wednesday 22 September 9.00am 11.00am Workshops on Microscopes Davy Building 301 Human Biosciences 11.00am 1.00pm Biomedical Sciences group A* Davy Building 301 1.00pm – 3.00pm Biomedical Sciences Group B*/Exercise Nutrition and Health Davy Building 301 *Groups will be allocated during your introductory session on Tuesday afternoon. By the end of this 2-hour laboratory session you should be able to use microscopes effectively. This is essential background for some of the practical work you will carry out later in the year. If you already have a lab coat, you should bring it to this session. 9.00am 12.00pm Laboratory Skills Workshop Davy Building 304 Animal Behaviour and Welfare/ Environmental Biology/Wildlife Conservation This session provides you with an opportunity to test your command of basic laboratory skills (eg observation, handling, measurement and analysis skills). Join up with 5 other students and try to win a prize (presented to the best groups). 9 1.00pm 2.00pm Fieldwork Lecture Marine Biology Smeaton Building 202 Marine Biology & Coastal Ecology Roland Levinsky 008 between 2.00pm & 4.00pm Marine Biology and Oceanography Roland Levinsky 301 University Registration (all students)* Main Hall, Davy Building *Please read the Introduction to the Faculty of Science and Technology Induction Programme on pages 3 and 4 of this booklet for information on this session. For this session you will need your Payment Schedule letter. Thursday 23 September Marine Biology/Marine Biology and Coastal Ecology/Marine Biology and Oceanography / Environmental Biology/Biological Sciences 9.30am 11.00am Quiz Sherwell (Upper) 2 This is your chance to show us what you know, during a 50-question multiple choice quiz. Needless to say, there will be a prize for the winner. The quiz also provides an opportunity to get to grips with the ‘Optical Mark Reader’, a device which is commonly used for assessment in Stage 1, and which needs special care on your part. Bring your registration number to this session. 11.00am 11.30am Introduction to IT services and the student Portal Sherwell (Upper) 2 11.30am12 noon Introduction to online resources to support Campbell and Reece Pearson representatives Sherwell (Upper) 2 10 Human Biosciences /Biomedical Sciences/Wildlife Conservation/Exercise Nutrition and Health/Animal Behaviour and Welfare 12 noon 12.30pm Introduction to online resources to support Campbell and Reece Pearson representatives Sherwell (Upper) 2 12.30 – 2.00 pm Quiz Sherwell (Upper) 2 This is your chance to show us what you know, during a 50-question multiple choice quiz. Needless to say, there will be a prize for the winner. The quiz also provides an opportunity to get to grips with the ‘Optical Mark Reader’, a device which is commonly used for assessment in Stage 1, and which needs special care on your part. Bring your registration number to this session. 2.00pm 2.30pm Introduction to IT services and the student Portal (Sherwell (Upper) 2 2.00pm 5.00pm Laboratory Skills Workshop Davy Building 304 Marine Biology/Marine Biology and Coastal Ecology/Marine Biology and Oceanography This session provides you with an opportunity to test your command of basic laboratory skills (eg observation, handling, measurement and analysis skills). Join up with 5 other students and try to win a prize (presented to the best groups). 1.00pm 3.00 pm Workshops on Microscopes Davy Building 301 Biological Sciences group A* 3.00pm 5.00 pm Biological Sciences Group B*/Environmental Biology Davy Building 301 *Groups will be allocated during your introductory session on Tuesday afternoon By the end of this 2-hour laboratory session you should be able to use microscopes effectively. This is essential background for some of the practical work you will carry out later in the year. If you already have a lab coat, you should bring it to this session. 11 Friday 24 September 9.00am - Talk from the Students’ Union Robbins Lecture Theatre 10.00am Surnames A – K L–Z 11.30am 9.00am - 9.30am 9.30am - 10.00am The School of Biological Sciences Undergraduate Schemes Outing Mount Edgcumbe, Cornwall All staff and students A chance to relax before formal classes begin and reflect on the week’s information and activities. The trip will provide an opportunity to meet more of your fellow students and some of the staff who will teach you over the next three years. Meet at the Mayflower steps in the Barbican area of Plymouth at 11.30am. A boat will take us to Mount Edgcumbe Country Park just across Plymouth Sound on the Cornish side of the Tamar estuary. At the pub you can buy reasonably priced food and drink, or you can choose to take your own along. You make your own way back to Plymouth on the Cremyll ferry (cost £1.50 each way) which leaves from the pub and docks behind Union Street in Plymouth (approx 20 minutes walk from the University). Some courses may organise activities at Mount Edgcumbe Country Park. 12 Letter to Stage 2/Final Stage students from the Chair of the Biology Programmes Committee Faculty of Science and Technology Welcome to the Faculty of Science and Technology in the University of Plymouth. Your degree programme is within the Biology Undergraduate Degree Scheme (BUDS) operated by the School of Biomedical and Biological Sciences and the School of Marine Sciences and Engineering. For a smooth transition into the next stage of your degree programme, whether you are a student progressing from a University Partner College (UPC) Foundation degree, a student who as been on a sandwich course placement, or a student returning to top-up their degree, it is essential that you are familiar with the university, course and module organisation from the outset. You may be familiar with some of the information provided during these induction sessions. However, each of you will have had a unique and differing experience in your education to this point. The aim of these sessions is to provide you with the opportunity to familiarise yourself with the resources available to you, to have your questions answered by staff involved in delivering your programme of study and to meet your fellow students. Please do read the BUDS Student Handbook Update which is available from the BUDS office (4th floor Portland Square Building). You may even like to help coordinate your programme as a student representative on the Biology Programmes Committee. I wish you every success during your time as a student at the University of Plymouth Dr Graham Bradley Chair of the Biology Programmes Committee. 13 SCHOOL OF BIOMEDICAL AND BIOLOGICAL SCIENCES Stage 2 Direct Entry Induction Timetable 2010 Tuesday 21st September Time Location Event 1.00 – 1.30 Smeaton Building, Room 202 1.30 – 2.00 Smeaton Building, Room 202 Welcome and refreshments Meet Senior Tutor 2.00 – 3.00 Main Hall, Davy Building University Registration Wednesday 22nd September Time Location Event 9.00 – 10.00 Roland Levinsky Building, Room 208 Module Enrolment 10.00 - 10.50 Roland Levinsky Building, Lecture Theatre 1 (ground floor) Roland Levinsky Building, Lecture Theatre 1 (ground floor) Stage Meeting 10.50 – 11.00 11.00 – 12.00 Roland Levinsky Building (ground floor) Placements – with Alison Austin Placement Officer Student Welcome Fair Thursday 23rd September – Free day Friday 24th September – Free day University enrolment is an online process. Please read the instructions detailing how to complete online enrolment. Please ensure you complete online enrolment before you attend the University Registration session. 14 SCHOOL OF BIOMEDICAL AND BIOLOGICAL SCIENCES Final Stage Direct Entry & Placement Returners Induction Timetable 2010 Tuesday 21st September Time Location Event 1.00 – 1.30 Smeaton Building, Room 202 1.30 – 2.00 Smeaton Building, Room 202 Welcome and refreshments Meet Senior Tutor 2.00 – 3.00 Main Hall, Davy Building University Registration Wednesday 22nd September Time Location Event 11.00 – 12.00 Roland Levinsky Building, Lecture Theatre 2 (ground floor) Roland Levinsky Building, Lecture Theatre 1 (ground floor) Roland Levinsky Building, (ground floor) Module Enrolment 12.00 – 1.00 1.00 – 2.00 Stage Meeting Student Welcome Fair Thursday 23rd September – Free Day Friday 24th September – Free Day University enrolment is an online process. Please read the instructions detailing how to complete online enrolment. Please ensure you complete online enrolment before you attend the University Registration session. 15 SCHOOL OF BIOMEDICAL AND BIOLOGICAL SCIENCES Final Stage FDSC Bridging Module – Induction Timetable 2010 BSc (Hons) Applied Biosciences (Plant Sciences) (Final year only) BSc (Hons) Applied Biosciences (Aquaculture) (Final year only) BSc (Hons) Health and Fitness (Final year only) Research Methods and Project Management The aims of this module are to introduce you to the literature review skills and statistical methods you will need to develop in order to complete a Stage 4 Honours degree project to a satisfactory standard. The project that you will undertake during your final year of study at the University of Plymouth forms a large part of your 3rd year. The project module BIOL3001 or EOE3003 is worth 40 credits i.e. a third of your level 3 study. All projects in the School of Biomedical and Biological Sciences follow the same format and details will be given in the Project Module Handbook. In brief the your project will consist of the following components A literature review o This will be handed in before you complete the project The project o This consist of three components Project report – which is written as a paper for a scientific journal Presentation – oral presentation of your main findings Conduct of study – how you tackle your project as evidenced by a project log book This module will cover aspects of project planning to help you through this process. It will also cover literature reviewing skills. For most of you your project will involve collecting and analysing data. Therefore, this module will also cover some basic statistical methodology and experimental design. The module will run over three consecutive days during the week before the beginning of term. This is also induction week for stage 1 students so there will be a lot going on around the campus. 16 Tuesday 21st September Time Location Event 1.00 – 1.30 Smeaton Building, Room 202 1.00 – 1.30 Smeaton Building, Room 202 Welcome and refreshments Meet Senior Tutor 2.00 – 4.00 Smeaton Building, Room 202 Literature Reviewing Skills Wednesday 22nd September Time Location Event 11.00 – 12.00 Roland Levinsky Building, Lecture Theatre 2 (ground floor) Roland Levinsky Building, Lecture Theatre 1 (ground floor) Roland Levinsky Building, (ground floor) Module Enrolment 12.00 – 1.00 1.00 – 2.00 Stage Meeting Student Welcome Fair Thursday 23rd September Time Location Event 9.00 – 1.00 Smeaton Building, Room 212 Statistical Methods 2.00 – 3.00 Main Hall, Davy Building University Registration Friday 24th September – Free day University enrolment is an online process. Please read the instructions detailing how to complete online enrolment. Please ensure you complete online enrolment before you attend the University Registration session. 17 PAYMENT OF TUITION FEES Payment Terms At least 50% of tuition fees must be paid on or before enrolment. No deferred payment terms will be accepted. The remainder of the fee must be paid on or before the Friday of the first week of the following term. For courses enrolling in the Autumn Term (normally September or October), the due date will be the Friday of the first week of the Spring Term (for 2010/2011 this will be 14th January 2011). Payment Methods Web payment (Preferred option) – Enter your credit/debit card details and other information as required as part of the ‘Online Enrolment ‘process on the student portal. Alternative access can be made via – http://epayments.plymouth.ac.uk Bank Transfer – to HSBC, 4 Old Town St, Plymouth, PL1 1DD Sort Code 40-36-22 Account No. 61485946 Account Name – University of Plymouth IBAN No. GB57MIDL40362261485946 BIC/SWIFT No. MIDLGB2110B Please quote your name and student number with each payment. Student Pay – (For European and International students wishing to pay from outside the UK in another currency (not British pounds) via our agents Custom House) visit: https://s15.bbtranz.com/xpay/customer.bsp *Cheque/Bankers Draft – made payable to ‘University of Plymouth’. Please quote your name and student number on the reverse. *Credit/Debit Card *Cash (Sterling or Euros only) *Payment can be made in person on campus at the Treasury Services office, Room 2, Isaac Foot Building, Drakes Circus, Plymouth PL4 8AA. Credit/Debit card payments can also be accepted by telephoning 00 44 (0)1752 588125/588130 (Office opening hours are 9.00am - 12.30pm and 1.30pm – 3.30pm Monday to Friday). Please keep a copy of your payment receipt/bank transfer confirmation or web payment acknowledgement. IMPORTANT INFORMATION – FINANCIAL DEREGISTRATION The University operates a policy of deregistering students who fail to pay fees by the published deadlines. To view further details please go to http://www.plymouth.ac.uk/pages/view.asp?page=19801 18 STUDENT LOANS 2010 / 2011 If you are a home student and have applied for a Student Loan we need to inform the Student Loans Company (SLC) that you have completed enrolment and are in attendance before they release the Autumn term loan to your bank account via the BACS payment system. Please note that student loans will only be released by the SLC after the official start of term which for standard programmes is 20 September 2010. Loans normally take three to five working days to reach your bank account. This could take longer if the SLC have not completed your loan assessment. If there are any problems with late or non-payments, you must contact the Student Finance Helpline on: 0845 607 7577 Automated confirmation of enrolment to the SLC When you complete online enrolment, provided we have all the required information, an automated message will be sent to the SLC informing them you have completed enrolment. You will be notified if this was successful in the email you receive when you complete online enrolment. Manual confirmation of enrolment to the SLC If you receive a message when you complete online enrolment that the confirmation of your enrolment to the SLC was unsuccessful you will need to attend an SLC BACS scanning session on campus: You will need to bring your Payment Advice from the Student Loans Company to an SLC scanning session so that we can scan the details onto the SLC database. The Payment Advice is page 5 of the Financial Assessment letter sent to you by the Student Loans Company. The barcode on this document is the one we will scan. 19 Please note that the scan will fail if you have not completed online enrolment. SLC Scanning sessions You can have your Payment Advice scanned when you collect your University Card during Induction week. Or you can have your Payment Schedule scanned by the Student Funding Unit in Hepworth House between 9.30am and 4.00pm daily from 20 September 2010. Once your Payment Schedule has been scanned the Student Loans Company will release the loan into your bank account within 3 working days. Please note that overseas students cannot apply for a student loan. 20 ON-LINE ENROLMENT GUIDANCE NOTES Online enrolment is available from Wednesday 1 September 2010 As a new student at the University of Plymouth you will enrol on-line before the start of the Academic Year You will check the information about yourself and the course, as currently held on the University computer records system. It will also give you the chance to amend certain personal information You must attend the Enrolment sessions which will take place during the first few days of the induction week, starting Monday 20 September 2010. If you require any special arrangements during your enrolment session please notify your Faculty Office. Please note that your enrolment will not be complete until you have completed online enrolment and you have either paid your tuition fees, or made an arrangement to pay. If you enrol on-line from home you will avoid queues for computer access on campus and any queries you have will be resolved before you get here! The enclosed Frequently Asked Questions (FAQs) sheet is a good starting point if you have problems with Online Enrolment and should provide you with answers to the majority of your queries. If you find that, after checking the FAQs, you still cannot find an answer to your query then please send an email including your full name, student reference number and programme of study to scitechenrol@plymouth.ac.uk. We will respond to your query as soon as possible (within normal office working hours); please note that, in responding, priority will be given to queries not covered by the FAQs. 21 Requirements Access to a computer and the internet with Microsoft Internet Explorer V5 (or above). We cannot guarantee compatibility with any other browser. Your UCAS/GTTR number or your University Student Reference Number. If you do not have any of the above please refer to the section headed ‘Problems’ at the end of these instructions. Logging on First of all you have to connect through the Internet to the University’s website. If you have any problems please check the accuracy of the data you are entering. If you are a new student to the University of Plymouth log on as follows: 1. Enter the following website address into your browser http://www.plymouth.ac.uk/applicants 2. Enter one of the following numbers: UCAS Personal ID GTTR University Student Reference Number (this appears on the top of the letters we have sent you during the year) 3. Enter your date of birth 4. Enter your surname 5. If you have successfully connected a menu page will be displayed 6. Select the “Complete my on-line enrolment” to start If you are transferring into a completely new programme of study or progressing from one of our Partner Colleges you must log on to the applicant portal via the University Website as above. If you are a post-graduate research student, please see separate instructions. If you are a member of staff you will need to use the ‘Student and Postgrad view’ option from the ‘quick links’ menu then follow the instruction below to get to the e@dmin section of the portal. 22 If you are continuing a programme of study log on as follows: 1. Enter the following website address into your browser http://www.plymouth.ac.uk 2. Click on the students link in the top left-hand corner where it says “Internal Staff & Students” 3. Enter your Computing account and password 4. If your details are correct you will see your Student Portal homepage 5. Select the Personal Details option from the myEdesk menu 6. Enter your computing account and password again 7. You will then see the e@dmin authentication page. Enter your Date of Birth and/or Middle Name if applicable. Click the Proceed button to continue 8. You will then see your e@dmin homepage 9. Select the “Complete my on-line enrolment” to start Working through the screens Once you have acknowledged compliance with University regulations on the Introduction page, you will see your Online Enrolment menu similar to the one below: 23 List of Sections This page lists all of the sections you must visit in order to complete the process. As you complete each one the ‘Status’ on the right hand side will change from ‘Incomplete’ to ‘Complete’. To get to any of the sections just click on the underlined title. You do not have to complete in any particular order, but it is set out in what we hope is a logical sequence. As you go through the sections you will need to check and confirm that what is shown is correct. If there are any blanks in ‘compulsory fields’ (marked with an ‘i’), you will need to enter the required information before you can complete the section. Click on the ‘?’ symbol next to a field for information particular to that field, or click on the ‘?’ above the form for help on an entire section. At the bottom of each section enter a tick () in the confirmation box shown then click on ‘Save’. 24 If you need to go back you can click on the ‘Cancel’ button to cancel any changes and return to the List of Sections; or click on the ‘Undo’ button and start the section again. Once you have entered all the required information for a Section the status will change to ‘Complete’. Computing Account Registration If you are a new student you must create your computing account in Section 7. Once you have completed this section make sure you record your username and password in a safe place as you will need these details to access the university computers and your computing account, student portal etc. Note: your password is case sensitive and that you can change it once you have logged on to your account. You will be required to change the password every year when you re-enrol. Completion of enrolment Once you have completed all of the sections required (see the List of Sections, which should all say ‘Complete’) and are happy that all your enrolment information is correct you should click the ‘complete enrolment’ button. Please note that once you have done this you can no longer change your enrolment information online. An email will automatically be sent to your computing account which will: confirm that you have completed online enrolment confirm the method of payment you selected for paying your tuition fees provide further information on UK Borders Agency VISA requirements (overseas students only) confirm whether the automated confirmation of your enrolment to the Student Loans Company was successful or not (home students only) – see separate sheet for information on Student Loan payments 25 To access your email you will have to log on to the Student Portal at http://intranet.plymouth.ac.uk via your internet browser, or by clicking on the Student Portal icon on the desktop if you are using a university computer. A security message will appear and you will be asked for the username and password of your computing account, please enter this information carefully. Or, you can access your email by clicking on the myEdesk menu and choosing OWA (Outlook Web Access) which will open in a new browser window. Your Inbox will now be displayed – this is where new mail arrives, and you can access the enrolment confirmation email from there. We would advise you to save the email as proof of completion of enrolment should it be required. 26 Please note that online enrolment is only the first part of the enrolment process. You will need to attend a Faculty enrolment session to collect your university card. Problems If you do not have access to: Computer Internet Staff will be available to assist you as follows: 09:00 – 17:00 Monday 13th September 2010 to Friday 24th September 2010. Babbage 102 We would appreciate your co-operation in enrolling via the Internet off campus and not using the University’s facilities, unless it is absolutely necessary. 27 Online Enrolment – Frequently Asked Questions 1. I don’t seem to know what to do or how to answer the questions? The instructions for online enrolment which were posted to you with your enrolment information (or which can be found online at www.plymouth.ac.uk/essentialinfo) will guide you through the entire process. Please read these through before attempting to complete your enrolment or contacting the University for help. 2. Can I wait until I come to the University before doing my enrolment online? You can, but we strongly recommend that you enrol in advance as this gives you time to work through the different steps at your own pace and to resolve any queries which may arise. If it is impossible for you to enrol in advance, you will have to use the Open Access area in Babbage 102; please note that this will be busy during Induction. Information Services Support staff will be available in Babbage 102 between 09.00 – 17.00 from Monday 13th September to Friday 17th September and from Monday 20th September to Friday 24th September. Contact: openaccess@plymouth.ac.uk or 01752 588900. 3. I was on Extended Science/Foundation Pathway in Technology last year, but don’t seem to be able to online enrol through the student portal? You need to enrol through the applicant portal http://plymouth.ac.uk/applicants Online enrolment will open on Wednesday 1 September. 4. I was on a Foundation Degree last year, but don’t seem to be able to online enrol through the student portal? You need to enrol through the applicant portal http://plymouth.ac.uk/applicants Online enrolment will open on Wednesday 1 September. 5. I was on a different programme last year, but don’t seem to be able to online enrol through the student portal? You need to enrol through the applicant portal http://plymouth.ac.uk/applicants Online enrolment will open on Wednesday 1 September. 6. I was on an MPhil/PhD last year and have transferred to a PhD this year, but don’t seem to be able to online enrol through the student portal? You need to enrol through the applicant portal http://plymouth.ac.uk/applicants Online enrolment will open on Wednesday 1 September. 7. I have just confirmed my place to start in September, when can I online enrol? Online enrolment opens for new students via the applicant portal http://plymouth.ac.uk/applicants on Wednesday 1 September. 28 If you confirm your acceptance of the place after 1 September, please note that the applicant portal is updated overnight, so you need to wait 24 hours to allow time for the updated decision to be confirmed. 8. I am about to start the final stage of my degree, which I was expecting to be Stage 3, however the OLE screens say I will be registering on Stage 4 in the next academic year. Is this correct? This will affect students who are on a programme which has an optional placement year or year abroad. Students who progress to the final year are registered on Stage 4 so those students who have opted to take the placement year or year abroad can be registered on Stage 3. If you are not taking the optional placement year/year abroad, it is correct for you to register on Stage 4 in your final year. 9. I have an outstanding debt, will I be able to online enrol? You will not be able to online enrol until you have cleared the debt. Please contact the University Finance Department Treasury@plymouth.ac.uk 10. I have been referred in coursework and/or exams, when will I be able to online enrol? If you successfully complete all assessments, you will be able to online enrol after 17 September. If you fail the referred assessment or need further help, please contact your Faculty Office (note that staff are only available during office hours, Monday – Friday): Faculty Arts Education Telephone +44 (0) 1752 585020 +44 (0) 1752 585332 Email Artsenrol@plymouth.ac.uk Educationresultqueries@plymouth. ac.uk Healthenrol@plymouth.ac.uk Health Plymouth Truro Taunton Peninsula College of Medicine and Dentistry Plymouth Business School Science and Technology +44 (0)1752 869964 +44 (0)1872 256450 +44 (0)1823 366904 +44 (0) 1752 437444 pcmd-enrol@pcmd.ac.uk +44 (0) 1752 585500 Businessenrol@plymouth.ac.uk +44 (0) 1752 584584 SciTechenrol@plymouth.ac.uk 29 11. I want to complete my online enrolment but have not yet received confirmation of funding from the Student Loan Company? The online payment screen gives you the option of confirming that fees will be paid by the Student Loan Company. Proof is not required at this stage, but please note that if you have failed to request the loan or to provide all of the information required to process the loan, you will become liable to pay the fees. 12. Why can’t I give my own mobile number in the emergency contact information? Fortunately, the need for an emergency contact is rare, but if there is a serious problem and we need to make contact with the person you have nominated as your emergency contact, we need their number and not your own. 13. I’ve forgotten my password; can I set myself a new one? Yes, you can by going to www.plymouth.ac.uk/password . You will need your Student Reference Number to access this and you will be asked to enter your username, date of birth and to confirm security questions you have set previously. 14. Why do I need to remember my username and password? These are needed every time you log in to your University Computing Account, your email and the Student Portal. 15. I have manually enrolled but I don’t have a username or password. How can I get one? This can be done by going to www.plymouth.ac.uk/register. 16. Why can’t I connect to the internet in my room in Halls of Residence? You must first set up your computer in accordance with the instructions in your room and then enrol to get your username and password. 30 Useful Information Student Reception Room 015, Smeaton Building Student Reception 01752 584584 Other University Numbers Chaplaincy 01752 232261 Disability Assist Services 01752 587676 International Student Advisory Service 01752 587740 Mature Students Enquiry Service 01752 587963 Medical Centre 01752 222341 Student Accommodation Office 01752 588644 Students Union 01752 588388 Standard University Term Dates 2010/2011 Academic Year Induction Week Monday 20th September 2010 to Friday 24th September 2010 Autumn Term Monday 27th September 2010 to Friday 17th December 2010 Spring Term Monday 10th January 2011 to Friday 1st April 2011 Summer Term Monday 26th April 2011 to Friday 27th May 2011 Please note that some courses are run with non-standard term dates. Students on these courses are made aware of these dates on the Student Portal. 31 NOTES: 32 Checklist The following checklist has been designed so that you can ensure you have remembered everything. As well as attending the sessions run by your subject group there are various other things that you should do in your first week at the University of Plymouth. Prior to your arrival at the University, you should have completed and returned your University Card Application Form (together with a passport sized photograph), which should have been sent to you with your confirmation pack. Failure to do this will result in a delay in the production of your card. Send your University Card Application Form and photo to the Card Office (before arriving at the University) Complete your On-Line Enrolment, preferably before arriving at the University, or use the open access computing facilities on campus when you arrive and print out the Enrolment Certificate. Attend Induction sessions to select any option modules Attend University Registration to pick up your University card. If you have not sent your University Card Application Form, please bring a passport sized photograph to this session. Attend the Students’ Union presentation Find out who your personal tutor is and where his/her office is located Print your timetable from the student portal Find the nearest branch of your bank Pick up your Students’ Union card Register with a GP Register with Disability Assist Services if you have any special needs, including Dyslexia. 33