Position Description
ROAR Support Worker
REPORTING RELATIONSHIPS
Reports to
Program Manager
Direct reports
Nil
Indirect reports
Nil
Internal stakeholders
CEO, Regional Managers, Team Leaders, Program Staff, Corporate & Financial
services staff, Marketing Team
External stakeholders
Funders, Volunteers, Government agencies, other CSO’s
FUNDAMENTALS
Work Environment
Located in West Melbourne. This position works with young people in an Outreach capacity and travel within
the Metro CBD and outer regions is expected. Will be required to regularly travel to designated regions, to head
office and sub offices and for stakeholder engagement.
Working Conditions
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This is a part time (0.9 EFT) ongoing contract. Some evening and weekend work will be required. Flexible
work arrangements can be facilitated where it can be demonstrated all work requirements can be
fulfilled.
Salary is ranged at $46,007.52 – 49330.32 (Pro-Rata) based on experience and qualifications plus
superannuation. Salary packaging applies to this position.
An extra 3 annual leave days are granted during the Christmas period.
You are employed as a Support Worker within Whitelion.
PURPOSE
Vision
We stand for: The Courage to Choose a Better Future
ROAR Worker’s Strategy and Purpose
The ROAR Worker’s purpose is to support the organisation’s vision by ensuring the delivery of quality services
(information, support, advocacy and referral) to young people across Melbourne and delivering results and
sustainable program growth.
This role provides outreach support to young people on an individual basis and encourages and supports young
people to form connections with the community.
VALUES
The ROAR Support Worker role has a major influence on the development of the organisation culture that is
based on being:
Real, Committed, Innovative, Passionate, Courageous, Professional & Collaborative
Position Description: ROAR Support Worker April 2015
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Position Description: ROAR Support Worker (continued)
CAPABILITY FRAMEWORK
Personal Effectiveness
Insight and
growth
Resilience
Energy and
drive
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Possesses a strong desire to learn about and experience new things
Seeks feedback and responds appropriately
Understands the impact of own emotions and behaviours
Continually looking to develop own expertise
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Is optimistic and positive
Bounces back from difficult situations
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Takes personal accountability for actions
Works to the best of ability to exceed expectations
Stays true to our values
Keeps trying no matter what
Never gives up on our young people
Works with Others
Collaborates
Manages conflict
Develops others
Inspires others
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Seeks the contribution of others
Shares information
Tries to understand perspectives, needs, feelings & values of others
Communicates openly, honestly and with positive intent
Makes others feel valued when they express a different view
Remains open to a range of options and ideas
Works with others to reach consensus
Supports team decisions
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Brings conflict into the open and deals with it appropriately
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Views mistakes as opportunities to learn
Provides constructive feedback
Uses strength based coaching for development
Empowers others to take risks & try new things
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Admits mistakes and takes responsibility for their outcome
Advocates for young people
Sets realistic goals and standards
Promotes our purpose, values and strategy
Builds trust through reliability and consistency
Is unconditional in support of others
Acknowledges positive performance of others
Inspires others to be the best they can be
Represents the organisation appropriately
Stands up for what the organisation believes
Position Description: ROAR Support Worker April 2015
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Position Description: ROAR Support Worker (continued)
Plans and
organises
resources
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Makes the hard decisions
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Breaks down barriers for others to be successful
Drives
performance
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Role models positive behaviours
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Drives performance to achieve objectives & behaviours
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Celebrates effort & achievement
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Is brave enough to have the tough conversations
Creates Organisational Impact
Grows the
organisation
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Thinks outside the square to continuously improve the organisation
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Calls on best practice research to inform actions
Leads others
through change
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Embraces change
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Supports others through the impact of change
KEY RESULT AREAS (KRAs)
Key Tasks
Develop and facilitate the PYJC
Engagement Program
Provide Outreach Support to young
people
Coordinate, facilitate and evaluate
group activities
Identify service gaps and potential for
programs / projects within ROAR and
the Youth Programs team
Position Description: ROAR Support Worker April 2015
 Coordinate and facilitate an engagement program in Parkville
Youth Justice Precinct (PYJP)
 Develop close working relationship with PYJP management and
staff to actively promote the program, strengthen referral
pathways and to gain referrals
 To broaden Whitelion involvement in the PYJP
 Attend referral meetings, conduct assessments and devise
support plans for clients
 Review support plan on a six monthly basis
 Provide information, support, advocacy and referral to young
people on an individual outreach basis
 Maintain concise and accurate support plans and case notes using
the SYARD Database
 Maintain a strong working relationship with professionals
involved with young people
 Attend professionals meetings for young people as appropriate
 Refer young people to other Whitelion programs as appropriate
 Assist in the development of group work and projects
 Organise, resource and facilitate programs in the community
 Participate in planning and consultation to determine which
group programs should be run
 Support young people to participate in group programs
 Work with Program Manager to identify service gaps and develop
ideas for new programs and projects within ROAR.
 Work with team to identify gaps and develop ideas for new
programs and projects
 Evaluate new programs / projects and determine if sustainable
 Assist with funding submissions, progress reports and acquittals
where required
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Position Description: ROAR Support Worker (continued)
KEY RESULT AREAS (KRAs)
Key Tasks
Contribute to ongoing development
of ROAR
Generate and maintain strong
community links
Participate as a member of the
Whitelion team
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Develop and maintain program documentation
Participate in evaluation of ROAR
Maintain appropriate data collection through SYARD Database
Participate in strategic planning as required
Seek input from young people who access the service
Develop networks with government and non-government
agencies and other organisations as appropriate
Identify referral pathways and actively promote the program to
agencies through a range of opportunities
Understand and abide by Whitelion policies including OH&S
Participate in staff and team meetings, as well as supervision with
line manager.
KEY EXTERNAL INTERFACES
 Stakeholders
 Young People
 Parkville Youth Justice Centre
 Onsite Camp Contacts
 Local Networks and Agencies
KEY INTERNAL INTERFACES
 All Whitelion Staff
 Whitelion / Open Family Executive Management
 Whitelion / Open Family Corporate Support Departments
 SYARD Co-Ordinator
Position Description: ROAR Support Worker April 2015
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Position Description: ROAR Support Worker (continued)
KEY PERFORMANCE INDICATORS (KPIs)
 To support 10 - 15 young people at any given time (.9 EFT)
 To provide a minimum of fortnightly support
 To ensure all young people are supported by the program have a Support Plan and this is reviewed every
six months
 To complete professional case notes on SYARD in a timely manner
 To complete ongoing evaluations for all young people
 To facilitate regular group programs in the community
 To grow the ROAR program in the region
 To provide referrals to other Whitelion / OFA programs as relevant to the young person
 To provide external referrals where appropriate
 To ensure that the PYJP Program is conducted at least weekly
 To attend regular network and stakeholder meetings to promote program and increase referral pathways.
Key Selection Criteria
EDUCATION / QUALIFICATIONS
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Relevant tertiary qualification in youth work, social work, psychology, social science or related area
and/or demonstrated relevant employment experience
SKILLS AND EXPERIENCE
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Understanding of the needs of young people involved with the Youth Justice and Child Protection systems
Demonstrated commitment and ability to work effectively with young people, their families and
communities
Strong interpersonal skills, ability to build rapport and trust
Well-developed written and verbal communication skills
Experience/ability to run group programs in both community and custodial environments
Excellent organisational and time management skills
Ability to work independently and as part of a team
Willingness to undertake a police check and Working with Children Check.
Hold a current Victorian driver’s licence and be prepared to drive.
Position Description: ROAR Support Worker April 2015
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