Celebrate record growth!
Annual Report
2011-2012
The mission of CTN is to provide dependable and efficient transportation
so no one is left behind.
Priority #1 Access to healthcare
Medical Transportation Trip Volume
# one-way trips
21,926
20,150 19,763
19,341
19,188
FY 2008
FY 2009
FY 2010
FY 2011
FY 2012

Medical transportation for seniors and persons with various special needs
This service which includes door-through-door passenger assistance is critical for those who
need more assistance than mass transit can accommodate. It is more affordable than service from
private for-profit providers. Those with disabilities, medical complications associated with advancing
age, or language/cultural barriers benefit. Access to healthcare and wellness resources are met which
enhances their level of independence. This program requires the most fund development to support.
Although the demand continues to outpace our capacity, we managed to provide 21,926 one-way trips,
up 14% from last year and a new record. 660 riders benefitted, a 13% increase above last year. 547 new
people enrolled in the program which is an indication of the increased demand. Those who identified
themselves as being part of an ethnic minority group represented 40% of the ridership.
Jeanette, Viola, and Mickie enjoy riding with CTN on a regular basis
to access community services. Dependability is appreciated and needed.
Priority #2 Collaborations to provide more efficient transportation

Subscription transportation for groups/agencies
This service is an efficient means to help all transit-dependent populations ( seniors, persons with
disabilities, low income families, children and youth) access community service and support the
transportation needs of various agencies. It is the program with
the most growth potential as CTN
develops relationships with other organizations. It is fee based which covers the direct operating costs
and requires no direct support. The relationship with Turnstone, CANI Head Start and Easter Seals
ARC has increased CTN’s vehicle capacity by the consolidation of their fleets with CTN’s. This is the
first year that the size of this program surpassed the medical service. 26,178 passenger trips were
provided, 63% more than last year. The CANI school buses have made it possible to offer affordable
field trip transportation for 15 other small childcare centers. The largest new impact this year has been
the transportation for Easter Seals ARC.
 Organizations served
67 organizations partner with CTN to meet transportation needs. CTN networks to provide more
efficient and effective transportation support. The variety of vehicles, the accommodating scheduling,
the affordability, the backup systems, all make CTN a more dependable transportation resource for our
community partners.

Grocery shopping
A small expansion into grocery shopping for seniors and persons with disabilities was
made
possible due to new federal funding through the older Americans Act administered by Aging & InHome Services. We targeted low income congregate housing, especially through the Fort Wayne
Housing Authority. 240 trips were provided.
Variety of vehicles accommodate for passenger needs and sizes.
Priority #3 Develop sustainable options for growing senior population

Senior Keys
Through our research, we know that the “Silver Tsunami” is beginning to emerge throughout the
country. We also know that seniors are living longer and many will outlive their capacity to drive. The
potential need is so great that the need to have a more sustainable option to meet those needs is
desirable. The donation of the vehicles used as a prepaid account and the use of volunteer drivers makes
this program sustainable. It seems that CTN is ahead of the curve. The marketing about the need is a
much larger discussion than the marketing for this option. Although it is a popular concept, no trips
were provided. We are reexamining the program structure, the competing marketplace, and marketing.
Do we have adequate resources to sustain and increase our capacity to serve?
FY2012: Due to the increased volume of trips, the average per trip cost dropped to $24, three dollars
(12.5%) less than last year.
FY2012 Revenues
Total Revenues
Other
4%
Fees
15%
Support
& InKind
59%
Gov't
36%
$ 1,156,795
Revenue:
 10% above budget
 Funding is diversified
 Foundation dollars largest part of support
 Older Americans Act was new gov’t
source
 Contributions (included senior fees) 36%
above last year, 15% below budget
 Reserves carried forward
FY2012 Expenses
Total Expenses
Depreci
ation
10%
Other
14%
Personn
el
59%
Rent
4%
Fuel
11%
$ 1,160,549
Expenses:
 10% over budget primarily due to greater
demand for trips
 Fuel prices remained well below
projections, increased consumption
Vehicle
Mnt.
5%
What are the strategic challenges ahead?
Sustain this level of trip activity
Build our financial reserves
Assess strategic planning including capital campaign
Cultivate new donors and continue stewardship of existing donors
Thank you for the support to achieve this impact!
United Way: The largest single source of donations.
Foundations: AWS Foundation, Foellinger Foundation, Community Foundation of Greater Fort
Wayne, Lutheran Foundation, St. Joseph Community Health Foundation, Lincoln Financial Foundation,
English, Bonter, Mitchell Foundation, Carson & Rosemary Noecker Family Foundation, Madge
Rothschild Foundation, Parkview Foundation, Robert Goldstine Foundation, Wilson Foundation, PNC
Foundation, PNC Charitable Trusts (Flora Dale Krouse Foundation), Auer Foundation, Hayner
Foundation, M. E. Raker Foundation, Ian & Mimi Rolland Foundation, Magee-O’Connor Foundation,
Charlie Tippmann Foundation, Mary Cross Tippmann Foundation, Dunsire Foundation, Journal Gazette
Foundation, Waterfield Foundation, Arnold Foundation, Margaret Stucky Foundation, Fort Wayne
Medical Society Foundation
Checkered Flag Sponsors ($1,000 and up): Lutheran Hospital, Physicians Health Plan, FW Radiology,
Parkview Hospital, Sweetwater Sound, Krouse, Kern & Co., Kroger, Dana Budd, Tracy & Gretchen
Shellabarger, Dr. Terrence Watson, Joseph Wolfcale, Michael Zurcher
Donors (including honorariums & memorials): Tom & Anne Abernathy, Advanced Healthcare, Amputee
Support Group, Trisia Anderson (in honor of Loren Bradfield), Anonymous, Dick & Jackie Arnold, Sean Asiala, Paula
Atkins, Bix & Anita Benson, Vaughn Betts, Tyler Binkley, Dave & Annie Bobilya, Pam Bolyard, Deb Boyd, Cynthia
Buchan, Tony Burrus, Roy & Elise Chang, Christen Souers LLC, Ta'nisha Clements, Nelson Coats, Joe & Carole Cobb,
Pastor Donovan Coley, Virginia Collins (in memory of James D. Collins), Joe & Nancy Conrad, Bruce & Cindy Cox, Andy
& Theresa Crowell, Brad & Brenda Davis, Larraine Hook Davis, Ann Dhillon, Randall & Colleen Dodge, Kay Donaldson,
Greg & Lynn Douple, Dr. D' Andrae Douse, Tim Durnell, Mr. & Mrs. Ned Edington, James Edlund, Todd Eigenschink,
Tim Ellsworth, Sharon Emery (in memory of Geraldine O'Donnell), John & Katherine Falkenstern, Nancy Flennery,
Doris Fogel (in memory of Sam Fogel), Fort Wayne Toenges & Sons Inc, Derek & Dawn Frederickson, Luke Funk, Dan
Galey, Dan Garman, Mike Gastineau, Karen Goldner, Gene Gompf, Jeff & Cindy Goshert, Lynn Hatfield, Dr. Thomas
Hayhurst, Jill Headrick, Health Insurance Inc, David Highland, Andrew & Michelle Hoffman, Jeremy & Melissa
Hostetler, Sam Huff, Infinity Films & Photography, International Park, Ronnie & Diane Irwin, Elizabeth Isroff, Janus
Funds (John Weisz), Sarah Jenkins, Stephanie Jentgen, Doug Johnston, JP Morgan Chase Bank, Jeff & Betsy Kachmar,
Linda Kerr, Andre King, Kingston at Dupont LLC, James Koday, John & Alisa Koehler, Samuel & Michelle Kuntz, Pedro &
Sharon Ledo, Connie Linker (in memory of Vera Rushart), L-1 Identity Solutions, Carl & Nancy Louraine, Perry & Denise
Lyons (in honor of Phil Alexander), William & Lisa MacDonald, McIntosh Energy, Douglas Meyer, Greg & Cora Michell,
Keith & Sue Michell (in memory of James S. Michell), Paul Miller, Mr. & Mrs. David Molfenter, Bruce & Lisa Molter,
Michael & Mary Musson, Christine Myers (in memory of Dave Rohyans), Josh & Amber Neal, Brian & Lynette Neher,
New Car Dealers Association, Doug Noll, Orthopaedics Northeast PC, Jay & Susan Osborn, Deb Overcash, Paint the
Town Graphics, Tom & Susan Pallone (in memory of Ralph E. Jordan &Elizabeth Jordan), Susie Peirce, Ann Phillips,
Premier Surgery Center, Psi Iota Xi/Theta Theta Chapter, Dr. Paul Reszel, John Reuille, Danielle Ridley, Jim & Cindi
Rolleston, Rothberg Logan & Warsco, Elizabeth Sanders, Tom & Dorothy Schuerman, Shambaugh Kast Beck &
Williams, Marita Dwight Smith, Paul Smith, Steven & Carol Smith, Terry Smith, Troy Smith, Bruce Smock, Edward
Souers, James Springer, Dr. Indra Sriram, Star Financial Bank, Ryan & Erika Stoneburner, Ted Storer, Carole Strader,
Summit City Bicycles & Fitness, Sweeney Law Firm, Swiss Re, Maggie Thorn, Cheryl Toups, Amy Elizabeth Travis, Truck
Maintenance Inc, Dr. Wayne Walker, WalMart Distribution Center No. 6074, Gordon Walter, Ted & Becky
Weimerskirch, Art & Julie Weingartner, Tyler Wells, Aaron & Amanda Wilderman, Roy Wilson, Jason & Stephanie
Wilson, Gary Windmiller, Gerald & Judy Witte, Patrick Woodman, Dr. & Mrs. Phillip Wright