‘You Said We Did’ Quarter Four 2015
Team involved
‘You said’
‘We did’
Marjory Warren 2 Ward at
Charing Cross
Night staff talking and laughing
during change over and the
bright lights left on all night are
not conducive to sleep.
Ward Manager spoke to the
night staff and asked them to
be mindful when having
conversations that patients are
trying to sleep. Curtains to be
drawn round the beds of
patients who find that the light
disturbs them. Also to look at
the possibility of turning off
lights if not needed.
Athlone House Rehabilitation
Unit
Patients were feeling unsure as
to when their therapy had been
planned in for and what their
day structure was to be.
New timetables initiated for
patients which include a floor
plan to indicate where sessions
are being held and patient
centred goals.
Intermediate Care Team,
Kensington & Chelsea
The wait between the initial
assessment and therapist
specific assessment was longer
than the patient expected –
they felt communication
around this was unclear.
Team Lead worked to create a
standardised timeframe for
assessments and follow up. This
is now to be communicated to
the clients through circulation
of the team’s operational
procedure.
Falls Teams
Following a client led workshop
and patient feedback survey it
was identified clients did not
feel they were sufficiently
involved in the planning of their
treatment programmes.
Subsequently an information
and goal setting form has been
developed and is completed in
collaboration with the client to
identify individualised
goals. The goal sheet is
completed with all clients who
are participating in rehab
programme.
CLCH Nursing Homes
A Quality Action Team is
focussed on our Continuing
Care Nursing homes.
The group review staffing
levels, gaps and vacancies and
all quality measures on a
weekly basis.
Finchley Memorial Hospital
Phlebotomy – difficulty
On line access to service via
Phlebotomy service.
accessing service by phone
email address established.
Implementation of online
booking system to be trailed in
February 2015. Review of
Reception and Phlebotomy
staffing to meet demand.
Edgware Walk In Centre
At Edgware the patients
mentioned that there was a
lack of reading material and
access to refreshments
We have since provided
magazines and a water
machine has been ordered.
District nursing Barnet
The Quality Action Team has
been focusing on the District
Nursing teams in Barnet.
The team concentrated on
recruiting leaders and practice
development Nurses into the
teams and strengthening
communication with GPs. The
team also review any incidents
and complaints related to the
service.
Finchley Memorial Hospital.
Marjory Warren Ward
A third Quality Action Team is
focussed on Marjory Warren
inpatient rehabilitation ward at
Finchley Memorial Hospital.
This team have focused on
strengthening the leadership of
the ward, reducing the vacancy
rate and developing the
competencies of staff.
CLCH Walk in Centres Barnet
Patients were unsure about
walk in centre waiting times.
Reception staff inform people
of the waiting time when they
initially book in.