Matakuliah : V0162 - Pengantar Industri Hospitality dan
Pariwisata
Tahun
: 2008
Accommodation Industry
(Industri Akomodasi)
Week 4
Subject
• Engineering system in a hotel (Sistem engineering hotel)
• Hotel organization structure (Struktur organisasi
hotel)
– A small limited service hotel
– A full-service hotel – medium size
– A full-service hotel - large
• Sources of revenues and Departmental Income
(Sumber pemasukan hotel dan pemasukan dari departemendepartemen di hotel)
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Accommodation Industry
Week 4
Objectives:
On completion of this lesson, the students will be
able to explain the engineering system in a hotel,
identify hotel organization structure and sources of
revenues and departmental Income
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Engineering Systems
Week 4
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
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Heating
Air conditioning
Ventilation
Electrical
Water
Transportation
Waste
Fire safety
Energy control
Communications
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Heating
Week 4
• Lodging facilities have heating systems to raise
the temperature of air and water in the building,
thus provide warm rooms and hot water
• Common energy resources: oil, gas,
electricity, steam, coal, solar energy
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AIR CONDITIONING
Centralized
Decentralized
A central system services a
number of guest rooms and
other facilities, treating the air
in one large unit and distributing
the treated air through ducts
Relies an individual units in each
room or part of the facility to
treat the air
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Ventilation
Week 4
• Ventilation systems provide fresh or
recirculated air and control the volume of air
• Some ventilation systems filter the air to
remove dust and other particles as well as
cigarette smoke and cooking odors
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Electrical
Week 4
•To provide for the availability of electrical power
• Electricity is used for three primary purposes in
lodging facilities: Lighting, Heating and Operating
specific equipment requiring electric power
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Water
Week 4
A water system consists of those parts of the
plumbing system that provide fresh water to
various parts of lodging establishment
including guest rooms, F&B facilities,
laundry facilities and public bathrooms
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Transportation
Week 4
• Consists of those facilities used to move guests,
employees, equipment and supplies from
one level of the building to another
• E.g. elevators, escalators, dumbwaiter
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Waste
Week 4
The waste system is designed to facilitate the removal
of solid and liquid wastes produced in the property
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Fire Safety
Week 4
• Designed to detect, contain or extinguish fires
and to alert both guests and employees to
the danger
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Energy Control
Week 4
• Designed to manage the use of energy in the
building efficiently, minimizing its use and
consequent cost
E.g. Time clock: to turn on and off the flow of
electricity to such devices as exterior lights,
lighted signs, etc.
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Hotel Organization
Week 4
• The objective of a lodging
establishment is to produce a
profit. To meet this goal, the owner
or operator must have a strong
workforce and develop and stylize
an organization structure that fits
the establishment’s goals
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A Small Limited Service Lodging Property (100 Rooms)
Week 4
• Corporate Owner
• General Manager
• Front Office Manager
– Desk Clerk
– Night Auditor
• Maintenance Manager
• Housekeeper
– Room Attendants
– Housemen
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Full Service – Medium Size (200 Rooms)
Week 4
•
•
•
•
•
•
•
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General Manager
Assistant General Manager
Front Office Manager
– Desk Clerk
– Night Auditor
– Pool Manager
Restaurant Manager
– Service: Headwaiter, Waiters, Buspersons
– Production: Cook, Pantry Attendant,
Dishwasher
Maintenance Manager
Controller
Housekeeper
– Room Attendants
– Housepersons
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Large, Full Service Hotel (500 Rooms)
Week 4
•
•
•
Corporate Owner
General Manager
– Executive Secretary
Rooms Division Manager
– Front Office Manager
•
•
•
•
•
•
Reservation Manager
Concierge
Bell Captain: Bellhop, Door Attendant
Desk Clerks
Switchboard Operator
Night Auditor
– Executive Housekeeper
• Guest room supervisor: Room Attendants,
House persons
• Laundry supervisor: Attendants + Assistants
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Large, Full Service Hotel (500 Rooms)
Week 4
•
Food and Beverage Manager
– Dining room supervisor (several outlets)
• Headwaiters:
– Cashiers
– Waiters
– Bus persons
– Room service staff
• Executive Chef
– Sous Chef: Gardemanger + Assistants
Pantry + Assistants
Assistant cooks + Helpers
Sanitation supervisor + crew
• Banquet Manager
– Head waiter: Waiters, Setup staff, Bar staff
• Steward
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Large, Full Service Hotel (500 Rooms)
Week 4
•
Food and Beverage Manager
– Bar Manager (Several Bars)
• Bartenders
– Bar attendants
•
Sports and Recreation Director
– Sport Supervisor
• Life guests
• Other staff
– Recreation Supervisor
• Staff
– Security Director
• Guards
– Stores Manager
• Staff
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Large, Full Service Hotel (500 Rooms)
Week 4
• Marketing Director
– Corporate Sales Manager
– Conference Sales Manager
– Banquet Sales Manager
– Advertising Manager
– Public Relations Manager
• Human Resources Manager
– Safety Manager
– Recruitment Manager
– Training Manager
– Administration Assistant
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Large, Full Service Hotel (500 Rooms)
Week 4
•
Controller
– Budget Controller
– Credit Manager
– Chief Accountant
•
•
•
•
•
•
F&B Controller
Payroll Manager
Bookkeepers
Inventory Controller
Purchasing Manager: Buyers, Shipping and
Receiving
Plant Engineer
– Electrical Engineer
– Mechanical Engineer
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Sources of Revenue and Departmental Income
Week 4
• For a hospitality operation, revenues generally include:
–
–
–
–
–
–
–
–
–
–
Room sales
Food sales
Beverage sales
Telephone (telecommunications)
Gift shops
Drugstores
Garage and parking
Other minor operated departments
Rents (received from lessees of rental spaces)
Other income (received, for instance from renting meeting/ function
equipment)
– Interest (profit (a sum of money) obtained from investment)
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Sources of Revenue and Departmental Income
Week 4
•
•
•
•
Generally, rooms departmental sales are the major
source of the establishment’s total revenue
F&B sales are the second principal sources
Room department costs and expenses are lower than
those of F&B department
Therefore room department income is larger than F&B
department income.
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•
Hypothetical example of sales, direct costs and expenses and
income of rooms department compared to those of F&B department
Operated
Department
Rooms
Food and
Others
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Sales
$ 000
Costs and
$ 000
Income
$ 000
1,041
265
776
626
493
133
52
51
1
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THANK YOU AND
HAVE A GOOD DAY
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