OBIEE Capability
1
Oracle Practice Snapshot
Horizontal
Applications
Industry
Applications
New Dimension
Applications
Oracle
Technologies
1. Oracle E-Business
Suite 11i, R12,12.1
1. Oracle Life Sciences
1. OTM
2. Oracle Utilities
2. Demantra
1. SOA & BPM
2. Portal and Content
Mgmt.
3. IDM
4. Database11g
2. PeopleSoft 8.3,
9.0,9.1
Analytics
3. Siebel 7.x, 8.0
1. OBIEE
4. JD Edwards –
XE & E1
2. Hyperion
Design & Product Blue Print
Implementations, Configuration & Development
Deployment &
Maintenance
Application Management/ Operations Consolidation
Global Rollout
Co Development
Upgrade and Migration
Assessment Services
Strategic Enablers
Oracle Partnership
Investment in Oracle Solution labs to accelerate product development & solution capabilities
Pre-built solutions, IP’s/ Frameworks, Solution Accelerators & reusable components
2
A 2500+ strong
Oracle Practice
with 200+
customers
spread across
North America,
Europe, the
Middle East,
APAC and the
ANZ regions.
Our Vertical Representation
Life Sciences
Retail and CPG
Oracle EBS. PeopleSoft, JDE, Siebel,
Hyperion, OBIEE, Fusion and DBA
Oracle Life Sciences, EBS. PeopleSoft,
JDE, Demantra, Siebel, Hyperion,
OBIEE, Fusion and DBA
Retek, EBS, PeopleSoft, JDE, Siebel,
Hyperion, OBIEE, Fusion and DBA
Fabless Mfg., VSOE, Shipment
Solution, Contract Management
Solution & InHouse©
Siebel AECM – FDA Integration for
Medical Devices reporting, Siebel for
BA/BE studies, InHouse©
Track & Trace, Merchandizing and
Point of Sale Solution
Products & Solutions
Customers
Vertical
Hitech and Mfg
3
Our Vertical Representation
Travel and Logistics
Media and
Communications
Govt
EBS, PeopleSoft, JDE,
Siebel, Hyperion, OBIEE,
Fusion and DBA
OTM, Oracle E-Bus,
PeopleSoft, Siebel, Hyperion,
OBIEE, Fusion and DBA
Siebel, Oracle EBS,
PeopleSoft, Hyperion,
OBIEE, Fusion and DBA
Siebel, EBS, PeopleSoft,
Hyperion, OBIEE,
Fusion and DBA
Products & Solutions
Customers
Vertical
BFSI
End-to-End integrated
Insurance solution
Case Management Solution
and PIIMS Solution on Siebel
4
OBIEE Practice Profile
70 + Consultants
Methodologies
 50% Certified
 CRM Analytics
 Financial Analytics
 Supply Chain Analytics
iDEA – Consulting Framework
BIM – Business Intelligence
Methodology
Clients
Service Offerings
 Over 10 Engagements Executed
 Multi-location, Multi-functional,
Multi-Technology engagements
Oracle Certified
Advantage Partner
6+ years of Consulting
Alliance with Siebel
Consulting
Implementation
Application Support and
Maintenance
Upgrades
OBIEE CoE – Industry
experience
 Industry Specific CoE – HiTech, Manufacturing, Media,
Pharma, Retail, Banking and
Finance …
5
Service Offerings Map
Service Offerings & Credentials
 Reports needs and design
 Remediation Services
 STC – Remediated the ETLS/Reports that was available in the
client’s premises
IMPLEMENTATION
 Global template definition
 Implementation
 Data Migration
 CSLB – Implementing global report templates
 ADJD – Complete OBIEE implementation
 Deutsche Bank – Migration of data to the OBIEE database
APPLICATION
SUPPORT
 Application maintenance
 Hosting
 Reports Factory
 Autodesk – ASM
 SKF – Hosting
 Elsevier – Reports Factory
UPGRADES /
MIGRATION
 Version upgrade
 Upgrade Assessment
 Re-implementation
 ADJD – Actuate to OBIEE (Upgrade/Re-implementation)
 SCB – Assessment of implementing OBIEE for reporting and the
backend from Essbase to Oracle
CONSULTING
•6
iDEA – BI Consulting Framework
Set
Build
Define
Context
Sponsorship
Charter
Evaluation
Diagnosis
initiation
Define
Roadmap
Prioritize
Actions
Action Plan
iDEA – Execution Approach
Onsite
Initiation

Set Context

Define Objectives

Build Sponsorship

Identify Stakeholders

Baseline Approach

Baseline Plan
Diagnosis
 Review business process
and IT application portfolio
from a BI perspective
 Study application
customization & integration
 Study Interfaces, Project &
Product Environment
 Assess BI Process Maturity
 Assess Development/
Maintenance Process
Evaluation
Action Planning

Criticality & Risk
Analysis

Consolidation of
findings

BI need Analysis


BI Scope Analysis in the
defined business
context
Categorization of
Applications from BI
perspective

Offshore/Outsourcing
feasibility Analysis
Prioritization of
Actions

Review and Baseline
findings

Propose roadmap


Cost Benefit Analysis
 Assessment of BI Strategy Methodology, Processes,
Tools, Techniques & Priority
Deliverables
 Business Requirements Document
 Analytics reports and dashboards requirement document
 Offshore/ Outsourcing feasibility analysis document
 Cost Benefit Analysis
 Roadmap
BIM – Business Intelligence Methodology
(Onsite/Offshore)
Discover
 Project Planning.
 Leveraging New
Functionalities
 Pain Points / New Business
Functionalities
Design
 Data warehouse schema
Design
 Informatica repository
Design
 DAC Design
 Star Schema Assessment
 Authentication and
Authorization
 Integration assessment
 Report and dashboard
assessment.
 Functionality Testing
 Solution Integration
 Application Configuration
 System Testing
 Integration Testing
 Building Warehouse
Schema
 Create and Developing
ETL Mapping and script.
 Report, Dashboard Design
 Pre and post development
activity
 Release Activity
Deploy
Testing
 Project Plan
 Analytics Repository Design
 Data ware house
Assessment
 Database assessment
Development
 Load Testing
 Performance testing
 User Acceptance Test
 Backdated Data Load
 User Documentation
 Deploy final
implementation
 Loading Data
 Teat Case Development.
 Production Environment
Setup
 Data Cleaning
 Defect Management.

 DAC Setup
 Error Handling
 Release Test
 Authentication and
authorization assessment
 Develop Prototype
 Performance planning
 Assessment Checklist
 User Feedback
 Gather Requirement
 Validate Design plan
 Executing pre and post
deployment activity
 User Interview
 Incorporate Changes
 Identify KPI’s
 Signoff
 Defect Report
Moving Test data to
Prod.
 End User training
 Defect Tracking
 Deployment Checklist
 Change Management.
 Project Close-out Report
• Testing documentation
• Test Script Template
• Training documentation
(presentation/ instruction
manual templates)
• Deployment Checklist
 Development checklist
Deliverables
•
•
•
•
BRD
Agenda User Interviews
User Interviews Minutes
Analytics Report
Requirements document
• Data Sources Specs
• Data Model Document
• Foundation Document
• Analytics Design Document
• Data Warehouse (ETL) Design
Document
•
•
•
•
Unit Testing documentation
Test Script template
ETL Script documentation
Training documentation
(presentation/instruction
manual templates)
• Project Close-out Report
• Lessons Learned Form
OBIEE – complete solution
Browser
eMail
PDA
WAP/Voice
Pager
Siebel Analytics Applications
Verticals
Horizontals
: Auto, Consumer Sector, Life Sciences, CME, Finance, Insurance …
: Customer, Sales, Service, Marketing, Executive, PRM, ERM …
Answers &
Intelligence Dashboard
(Interactive
Access)
OBIEE
Expertise:
Delivers
iBots Technology
(Proactive Alerts)
Analytics
Server Access
(Open Interface)
 Implementation of OBIEE/Analytics in CSLB, ADJD, DB, SCB, STC, Elsevier,
Autodesk, SimCorp, IRD
OBIEE Server
 Implemented OBIEE 10.1.3.4, Siebel Analytics 7.8.2, 7.7x
 70+ OBIEE/Siebel Analytics trained consultants
 Siebel Application and Siebel Analytics integration
XML
Merchant
RDBMS
Legacy/
Host
Operational Sources
Siebel
DB
SRMW server
with pre-built
ETL programs
Siebel
Relationship
Management
Warehouse
Existing ODS,
Data Warehouses,
Data Marts
Analytical Sources
Case Studies
OBIEE/Analytics Case Study – 1
Client: A leading supplier of specialized software for financial institutions
A SIEBEL CASE STUDY
Industry: Hi-tech
CLIENT
A leading supplier of highly specialized software and
expertise for financial institutions and Corporations;
Develops and globally markets integrated
investment and treasury management Systems; Also
offers training, competence building programs and
consulting services giving clients access to its
expertise in global finance; Headquartered in
Denmark and has subsidiaries throughout the Nordic
region as well as in Belgium, Germany, Switzerland,
Great Britain, Hong Kong, Australia, Singapore and
the USA; Has approximately 700 employees
CHALLENGES / OBJECTIVES

To handle increased volumes of Siebel CRM
and Siebel Analytics requirements and provide
a rich knowledge base on the Out-of-Box
solutions for the client’s reporting requirements

To enable a separate testing practice for Siebel
and Analytics (As there was no dedicated
testing team, the domain managers spent
extensive time for testing)

To develop automated test scripts as all test
scripts were manually executed, which
consumed an enormous amount of time for the
domain managers

One of the major objectives was to
demonstrate the feasibility of HCL’s OnsiteOffshore model as this was a first in the
company’s history. (The challenge lay in the
areas of remote connectivity and process
definition)

To improve processes in relation to the existing
SDLC phases as there was a lack of
specifications
THE SOLUTION

Supporting the company’s Siebel CoE in order to
handle increased volumes of Siebel requirements

Developed 100 Analytics Measurements using Siebel
Analytics, and Informatica Power Mart 5.1.2

Enabled Siebel Analytics Best Practices and
streamlining Development, Test & Production
environments for Siebel CRM and Siebel Analytics

Implemented Oracle and suggested Performance
Action points for Siebel CRM

Provided process definition to effectively manage the
testing practice. The definition involved defect
tracking, reporting and resolution processes, and the
manual test script baselining process

Prepared test plans and test cases for each release
cycle

The connectivity challenges were successfully
countered by the VPN connectivity, and appropriate
process definitions were set to enable smooth
execution through the onsite-offshore model

Executed test scripts during the release cycle and
regression phase. Also, smoke testing was performed
during database upgrades and new environment
setup

A time tested process was defined for Siebel Analytics
report testing

Constructed Use Case models for new requirements
and converted them to manual test scripts

Converted manual test scripts to automated test
scripts using Mercury Tools

Monitored the testing cycle and environment setup
and facilitated the smooth execution of test labs in the
Onsite-Offshore model for Siebel testing
Service Areas:
Application Development,
Implementation & Testing;
Business Process
Improvement
Topology: Siebel 7.7;
Siebel Analytics 7.8;
Siebel Call Center / Siebel
Analytics – (Development,
Customizations,
Extensions)
Opportunity Tracking,
Employee Activity
Management, Campaign
and other modules
Our first
implementatio
n project in
Denmark
 The modeled Siebel Analytics repository and SRMW is now inline
with Siebel Analytics Best Practices for the Hi-Tech industry
 Significantly reduced developmental efforts for enhancements by
modeling the schema
 Substantial savings in operational costs through the onsite/offshore
model
RESULTS / BENEFITS
 Increased customer confidence by demonstrating successful
onsite-offshore model and seamless working of two teams through
uninterrupted VPN connectivity
 Efficient execution of test scripts by use of automation tools like
Mercury QTP
 Provided consultancy for improvements in business processes
(introducing efficiency & transparency in business processes).
 Restructuring of activity flow to track progress on processes like
testing and defect reporting
OBIEE/Analytics Case Study – 2
Client: A Government Organization in New Zealand
A SIEBEL CASE STUDY
Industry: Public Sector
Service Areas: Application
Implementation
CLIENT
A Government Organization in New
Zealand; Responsible to the
THE SOLUTION

Design and Configuration of the Siebel
Application according to Business Needs

Planning and Development for Data
Extraction and Loading

Design and Development of Analytics
Reports

Design and Development of ETL Mappings
using Informatica

Implementation and Configuration of DAC
government for the administration of
the Income Tax and Capital Transfer
Duty Acts, and the enforcement of
Social Security contributions under the
direction of the Ministry of Finance;
Has over 4,700 staff based in 17 cities
and towns in New Zealand
CHALLENGES / OBJECTIVES

Topology: Siebel Analytics
7.8.2;Dat a Integration;
Employee Authentication &
Provisioning; Cases , Case Plans
and Risk Modules; SeeBeyond
Middleware and XML over HTTP
protocol
RESULTS / BENEFITS

Information created using
the Analytics Reports has
tremendously improved the
efficiency of revenue
forecast

After Implementing Siebel,
the investigation period for
cases has been reduced to
80%

Successful Implementation
of both Siebel and Siebel
Analytics Applications in
Hamilton and Auckland

More implementations to
follow for other cities as well
Implementation of the Siebel
Public Sector and Siebel
Analytics Application

Data/Application Integration –
with Data Warehouse
Applications , SAP and other
legacy applications

Adherence to Stringent Security
Requirements

Mapping the Out-Of-Box
functionalities to suit the
business requirements of the
organization
OBIEE/Analytics Case Study – 3
Client: Global leader in the plasma protein biotherapeutics industry
A ORACLE-SIEBEL CASE STUDY
CLIENT
A global leader in the plasma
protein biotherapeutics industry.
CSL Behring is engaged in research,
development, manufacture,
marketing and distribution of
biopharmaceutical and allied
products
THE SOLUTION
Studied and harmonized the business
requirements gathered for all 18
markets. Conducted global workshop
and JAD sessions for requirement
finalization. These requirements are
currently getting developed and
deployed as a Single instance for 18
markets with multilingual capabilities
Service Areas: Global Application Deployment,
Application Automation, Analytics Solutions,
Application Integration, Data Migration & Support
Topology: Oracle – Siebel Pharma application;
Process Consolidation; OBIEE 10.1.3.4 with
OBIA7.9.6;5D development methodology and BIMOBI Analytics solutions;
RESULTS / BENEFITS
CHALLENGES / OBJECTIVES
 To have 360 degree view of
their Customers
 Standardize Sales and Marketing
operation across the globe
 Unified application across all
global markets with strong
integration with back office
systems
 Deliver user-friendly,
automated global CRM solutions
that can execute highly timesensitive Pharmaceutical,
Medical programs
 Provide the client with
effectively managed highly
scalable projects adhering to
strict process guidelines,
implementing Best practices –
minimize cost of execution
while delivering value
Industry: Life Sciences

Application development using HCL’s
most successful 5D methodology for
CRM solutions and HCL’s proprietary
BIM methodology for analytics
application while tackling strict
deadlines

Application Implementation –
providing flexible, user friendly Siebel
Pharma application to support the
client’s global CRM needs and BI
Analytics solutions

Application Automation – providing
highly automated solutions for BI
Analytics to complement the Sales,
Marketing, Business Operations
processes and increase productivity
 Road map for most challenging Global roll out for 18
countries in a single instance is being carried out
effectively with the honed skill set
 Standardized the global business processes and local
requirements
 Global Implementation and tightly integrated
Pharma application. This Implementation provides
plethora of services to Sales, Marketing, Customer
Service, Medical and Business Operations of CSLB
across the globe
 Delivered value and reduced costs using our Onsite
Offshore methodology, demonstrating effective
project management on complex medical programs
VALUE DELIVERED
Executing the Second Phase (Phase 3b) of the global
roll out before schedule and enhanced functionality
even more than what was agreed together with the
client, while adhering to strict process guidelines
and with best practices
Leading Insurance Company (India)
A ORACLE-SIEBEL CASE STUDY
CLIENT
Client is one of the leading public sector
insurance companies of India, carrying out
non life insurance business.
Headquartered in Kolkata, Client network
of about 1000 offices, manned by more
than 16,000 skilled personnel, is spread
over the length and breadth of the country
covering remote rural areas, townships and
metropolitan cities. Company foreign
operations are carried out from its branch
offices in Nepal.
CHALLENGES / OBJECTIVES
Some of the main objective for this
Engagement are
•
•
Enable Customer centric
Organization
Facilitate three tier Organization
Structure as envisioned by Client
THE SOLUTION
HCL proposed and implemented following solution
to the customer
•
•
Integrated process across the
functions and Organization
Provide Robust Analytical
capabilities
Expedite introduction of new
insurance policies/products
Service Areas: HCL partnered with SAS, Oracle
for Software and IBM for Hardware and provided
complete DWBI environment set up including
installation of hardware and software and currently
working in Development Phase
Technology Solution
•
Application Architecture
•
BI/DW Architecture
•
Hardware Approach
•
Infrastructure Approach
Topology: Oracle Financials, people soft HR
Management, Seibel CRM, Oracle Data Integrator,
OBIEE 10.1.3.4, OBIA 7.9.6, Data Flux, oracle 10g,
HP Unix, Document management
Transactional System
Total 5 transactional systems
BI / Data Warehouse
•
Completed pilot OBIEE/OBIA instance with
integrated data from Insurance, Financials, HR
and CRM systems
RESULTS / BENEFITS
•
Currently doing a Joint Application Design for
BI
•
Standardized the business processes and local
requirements
It is planned to have:
DWH would serve as the integrated data
store for all reporting, analytical, forecasting
and planning applications
Details – hold lowest level for reporting,
scheduled, ad-Hoc
Summary to hold aggregated data for
analytical reporting purposes
ACRM to hold data for analytical CRM
reporting purposes
SAS hold data for published data mining
models and advanced analytics
CPM – hold Dashboards, KPI analytics and
planning information
Master Data Structure – hold master
information for customers,16
products,
branches etc
•
Defined industry best practice dashboards and
reports
•
Tightly integrated Insurance application. This
Implementation provides plethora of services to
Insurance, Financials, HR, CRM, Data ware
house and Business Operations of NIC.
•
•
•
•
Industry: Insurance
•
•
•
•
•
VALUE DELIVERED
•
Completed Discovery Phase on for all the
tracks
•
Proof-of-Concept
•
Executing Design phase
•
Suggested improved business process
Case Study – Judicial Department , Middle East.
SNAPSHOT
Client / Case Background
Sector / Industry

Providing services aim to facilitate the judge's task to bring about justice which would reflect the world-class
services that the judicial department planning to provide the court users with

ADJD administers the justice to the citizens of the United Arab Emirates and ensures that the justice is
served to all citizens irrespective of the class and powers the participants hold.
Public Sector
Service Areas
Supporting the Client‘s OBIEE –
Application Development,
Implementation & Testing
Business Process Improvements
Topology
Challenges / Objectives
OBIEE 10.1.3.4 & OBIA 7.9.5.1
•
To create a world class case management system and to better manage the court process. The application
should be made available in English and Arabic
•
Provided OBIEE and OBIA reporting solutions for case management
•
Conducted Pilot POC with Siebel CRM and HR analytics.
•
To define all case management processes and integrate various departments to facilitate case flow cycles
•
Allocate cases automatically to respective panels considering the court and panel working days and follow
existing logic of odd/even assignments
•
Identify and define numbering logic for cases
•
Recommended Siebel Public Sector CRM from Oracle to build the case management system (CMS).
Implemented the application in both English and Arabic language.
•
Achieved end-to-end case management by standardizing the legal functions on a single platform. Provided a
central repository for all case-related information.
OBIA – Public Sector –
(Development, Customizations,
Extensions)
Case Management
17
Application Environment
Hardware: OS: Windows 2003
Server on Intel Xeon 2,8GHz,IIS
Web Server on Windows 2000 SP4
Tools:,Informatica Power Mart 8.1,
Thank you