Managing for Compliance IFTA/IRP Compliance/Peer Reviews Guide to Preparing for Reviews “What You Need to Know” Betsy McCabe (NV) Chester Cook (GA) IFTA Compliance Review The IFTA Procedures Manual, P1220, provides, in part: “program compliance reviews shall be conducted in accordance with the procedures and specifications outlined in the IFTA Program Compliance Review Guide, . . . .” Therefore, knowledge of the contents of the Review Guide is essential prior to participating in a Review as a member of a Review Team or as a Jurisdiction being reviewed IFTA Compliance Review • How Often? – Every five years on a Regional Basis – Schedule determined by Senior Director – Schedule can be found on IFTA’s website – Can be conducted via onsite review or remote review IFTA Compliance Review • Jurisdiction contacted approximately 120 days prior to scheduled review dates to conduct a preliminary review • Preliminary information will be requested including lists of audits completed by year, sample audits, etc. • Administrator will select a sample of audits, which will be the basis for the review IFTA Compliance Review • Once sample is selected, audit file documents will be uploaded to IFTA if remote review; sample audits may be emailed if on-site review. • Review team will conduct a preliminary review prior to start of review IFTA Compliance Review • OVERVIEW: Opening Conference Closing Conference Report Process Reassessment IFTA Compliance Review • The Review Itself – What you need to know – Worksheets are provided to ensure uniformity in the review process (i.e., “Worksheets A – P”) • The Worksheets are lettered and page numbered in accordance with the letter shown with the topic. Any areas of non-compliance or concern will be noted on the comment sheet attached to the applicable Worksheet. IFTA Compliance Review Worksheet “J.1” • P910.150 – Jurisdiction’s licensee account records contain at least the following…. – Audit findings and work papers • A690.300 – jurisdiction notifies appropriate member jurisdictions of audit findings IFTA Compliance Review Worksheet “J.1” continued • P1110.300.015, P1110.300.015 and P1110.00.030 – Communication with IFTA, Inc. Staff – i.e, jurisdiction’s annual report contains the number of audits completed, number of audits with assessments and reports any unusual activities within a member jurisdiction that could affect an audit IFTA Compliance Review Worksheet “J.2” • Transmittals – A690.400 - Audit results are transmitted to member jurisdictions with monthly transmittals – P1060 - Jurisdiction properly transmits funds to other member jurisdictions according to the payment option chosen Option 1 or Option 2 IFTA Compliance Review Worksheet “K” - Auditors • A210.100 - IFTA auditors have adequate technical training and proficiency • A410.100 - Jurisdiction auditors meet the qualifications of the jurisdiction's personnel guidelines • A410.200 - Jurisdiction's audit and audit support staffs are properly trained in audit planning and audit procedures • A220.200 - Supervisory follow-up and review of the auditor's procedures exists IFTA Compliance Review Worksheet “K” – Auditors continued • A210.200 - In all matters relating to an audit assignment, an independence in mental attitude is maintained by the jurisdiction's auditors • A210.300 - Due professional care is exercised in performing an audit and in preparing an audit report • A420.100 - All licensees are given equal consideration; no preferential treatment is given IFTA Compliance Review Worksheet “K” – Auditors continued • A420.300 - All licensees are audited under a uniform program unless special circumstances dictate otherwise • A420.200 - Each member jurisdiction is given equal consideration in an audit • A410.400 - Auditors are allowed to discuss any discrepancies with a licensee IFTA Compliance Review Worksheet “M” – Audit Procedures • The audit was conducted on a sampling basis, unless a specific situation dictated otherwise A530 • Sample period(s) selected are representative of the licensee's operations A530.100 • Auditors, through inquiry and observation, determined the licensee's prescribed policies and procedures. (An auditor normally documents his understanding in his work papers by completing a questionnaire designed for this purpose, or by diagramming or describing the flow of transactions in flowchart or narrative form) A640.100 • The auditors reviewed the licensee's accounting system A640.100 IFTA Compliance Review Worksheet “M” – Audit Procedures • Auditors identified the records that the licensee keeps to support his returns A640.100.015 • Auditors determined if there had been changes in the licensee's accounting procedures or operations during the audit period A640.100.005 • Audit was conducted on behalf of all member jurisdictions R1310 • Receipts for tax-paid purchases that have been altered or indicate erasures are not accepted without demonstration from the licensee that the receipt is valid. P570.200 • If tax paid fuel documentation was unavailable, all claims for tax paid fuel were disallowed A550.200 IFTA Compliance Review Worksheet “M” – Audit Procedures • The auditor made any reasonable attempt to verify distance A540.300 • If the auditor was unable to determine any reasonable method to assign or allocate unreported miles/kilometers, unreported miles/kilometers were assigned to all jurisdictions on the basis of each jurisdiction’s audited percentage of total miles/kilometers. A520 • In the absence of adequate records, 4 m.p.g. was used unless substantial evidence exists to the contrary. A550.100 • Audit documentation accomplishes the following: A670 • Communicates the results of the audit, showing adjusted distance, fuel and monetary results A670.100 IFTA Compliance Review • Documents and justifies procedures conducted by the auditor A670.200 • Indicates source of audit results (for example, audited fuel determined from retail purchase receipts) A670.300 • Communicates suggestions and recommendations made to the licensee A670.400 • Clearly supports audit findings A670.500 IFTA Compliance Review • The audit file contains at least the following: A680 Schedules: Summary schedules Supplementary schedules Support Documentation Detail Information Listing of Records Maintained A680.100 A680.100.005 A680.100.010 A680.200 A680.200.005 A680.200.010 • A synopsis of opening and closing conference notes with licensee indicating date, and persons attending A680.200.015 IFTA Compliance Review • Licensee Audit Report contains at least the following information: Name and address of licensee A660.100.005 Account number A660.100.010 Audit period A660.100.015 Types of records audited A660.100.020 Description of audit techniques employed A660.100.025 Net distance adjustment A660.100.030 Net tax paid fuel purchases adjustment A660.100.035 MPG/KPL as reported A660.100.040 MPG as result of audit A660.100.045 Net fuel tax adjustment per jurisdiction A660.100.050 Remarks and recommendations A660.100.055 Signature of auditor or reviewing jurisdictional official and date A660.100.060 IFTA Compliance Review • Other Miscellaneous Worksheet M Items • In calculating audit interest, overpayments to any jurisdiction quarterly returns within the audit period were applied to any liability on subsequent quarterly returns on a jurisdictional basis within the audit period R1230.300.010 • In calculating audit interest, interest accrued on the net amount of tax due each jurisdiction within the period of time audited R1230.300.010 • Interest was calculated from the date the tax was due for each calendar month or fraction thereof. (A fraction of a month accrued a full month’s interest.) R1230.300.010 IFTA Compliance Review • Other Miscellaneous Worksheet M Items cont. • The auditor used the best information available to the jurisdiction in conducting the audit A540.200 • If a software distance program was used, it was used only as an audit tool A540.400 • Following the close-out conference and any review period, the licensee was furnished with the Licensee Audit Report and a customary notice of assessment, billing or other notification which would signify the beginning of the licensee’s appeal period A690.100 • Within 45 days of the providing the licensee with the Licensee Audit Report and its customary notification of assessment or billing, the Interjurisdictional Audit Report was prepared and the jurisdiction notified the affected member jurisdictions of the audit findings A690.200 IFTA Compliance Review • Other Miscellaneous Worksheet M Items cont. • The Interjurisdictional Audit Report contains at least the following information A660.200 Name of base jurisdiction Name and address of licensee FEIN or equivalent Reported tax by jurisdiction Audited tax by jurisdiction Penalty Interest by jurisdiction Total by jurisdiction A660.200.005 A660.200.010 A660.200.015 A660.200.020 A660.200.025 A660.200.030 A660.200.035 A660.200.040 Top 5 IFTA Findings #5 A320 SELECTIONS OF AUDITS You must when making your audit list yearly include 25% high distance accounts. 15% low distance accounts. There were 22 violations of this in the last five years. #4 A310 NUMBER OF AUDITS You are required to complete audits of an average of three percent per year of the number of IFTA accounts reported on the annual report. There were 28 violations of this in the last five years. #3 R1230 INTEREST The base jurisdiction, for itself and on behalf of the other jurisdictions, shall assess interest on all delinquent taxes due each jurisdiction except taxes collected directly by other jurisdictions in accordance with IFTA. There were 50 violations of this in the last five years. Top 5 IFTA Findings #2 R940 TAX RETURN FORMAT The tax return must be furnished at no charge at least 30 days prior to the due date. Whether by standard, non-standard or electronic format. There were 64 violations of this in the last five years. Let’s talk about this one. What does furnished mean? #1 P1040 MONTHLY TRANSMITTALS Outgoing Transmittals, Incoming Billing Transmittals even with the clearinghouse there are still 87 issues with this yearly and with only to 1015 jurisdictions being reviewed every year more than likely each of those jurisdictions are being hit by this violation. IFTA Compliance Review • How should I respond to any findings? • What happens next? IRP Peer Review IRP Peer Review Peer Review Schedule • IRP Member Jurisdictions are reviewed once within a fiveyear peer review cycle. • The peer review period begins with the earliest unreviewed calendar year and ends with the most recently completed calendar year. • The peer review schedule is managed by the staff liaison and is approved annually by the IRP Board of Directors. IRP Peer Review • TWO OPTIONS for the Review – On-site Review – Remote Review A remote Peer Review is an alternate process to the traditional on-site Peer Review. Instead of reviewing documents on-site, the Jurisdiction being reviewed provides all requested documents and information electronically. IRP Peer Review Preliminary Review • Within 120 days of the scheduled peer review, the staff liaison sends a letter to the jurisdiction’s contact person identifying information that will be required prior to and during the peer review (attachments 1, 2 and 3). The staff liaison sends copies of the information submitted by the jurisdiction to the review team. • Prior to the review of any documents, the review team will sign a confidentiality statement regarding the review/documents, etc. The registrant information included in the documents reviewed during the peer review process. IRP Peer Review Preliminary Review cont. • The review team will contact the jurisdiction and identify any missing documents and reports any concerns with the report formats (60 days prior to scheduled review). If account/audit selections have been made, lists(s) are provided to the jurisdiction. If account/audit selections have not been made, the review team will provide the jurisdiction a date in which the selections will be sent to the jurisdiction. • The review team will obtain missing documents and reports from the jurisdiction, identify new or additional contacts if necessary, and discuss any preliminary concerns with the staff liaison (30 days prior to the scheduled review). For audits, they generally will have reviewed some sample audits. IRP Peer Review Preliminary Review cont. • The review will begin 3-30 days prior to the scheduled Peer Review. IRP Peer Review Opening Conference • The review begins with an opening conference, at which time introductions are made and the jurisdiction’s staff and the review team discuss any areas of concern identified in the preliminary review, along with explaining the review process and answering any questions. Conference calls are used for Remote Reviews. • The information required for the peer review must be available to the review team at this time (for Remote Reviews, some information that may typically be provided on-site may need to be available before Opening Conference) IRP Peer Review Closing Conference & Report Process • On the final day, the review team and staff liaison prepares a preliminary report, which includes all findings of compliance/noncompliance, and confirms with the jurisdiction the time for the Closing Conference. • The preliminary report and supporting documentation are provided at the Closing Conference. The review team discusses the findings with the jurisdiction, which may include verbal suggestions for the jurisdiction to consider. The jurisdiction’s IRP staff is encouraged to ask questions. IRP Peer Review • At the end of an IRP Peer Review a closing conference will be held with the Jurisdiction. The purpose of the closing conference is to present preliminary findings of the Review to the jurisdiction. • Following the completion of a Review, a preliminary Report will be prepared based on the findings of the Team, and will be presented to the jurisdiction at the closing. The jurisdictions will be encouraged to provide a response on the review. • After 30 days, the preliminary report will become Final and posted on the IRP web site along with Jurisdiction responses to the review. IRP Peer Review • For IRP there will be a Follow-up Peer Review for non-compliant Sections (Conference Call) • Approximately one year from the closing conference, a follow-up Peer Review call will be held with the Jurisdiction as part of the Committee’s monthly conference call. • Jurisdiction will be provided with Action Plan requesting required documents to determine compliance with Sections found out of compliance. • Jurisdiction staff members may participate in the conference call to explain the information provided. • Continued non-compliance issues will be referred to the Dispute Resolution Committee (DRC). IRP Peer Review • The Review Itself – What you need to know IRP Peer Review • Article X, Section 1065, Netting of Audit Adjustments • Verify the jurisdiction has procedures in place to properly collect and refund audit adjustments. • Ensure that the collection of any underpayment is transmitted within 30 days following the transmittal period during which such payment was received. • Article X, Section 1070, Audit Transmittals • Determine whether the jurisdiction is netting its audit adjustments as defined in the Plan to both Clearinghouse and non-Clearinghouse member jurisdictions. IRP Peer Review • (IRP 1025) Obtain the Annual Report of IRP Audit Activity forms (APM Appendix A) completed each of the calendar years under review by the jurisdiction being reviewed. • Determine whether the total number of audits listed meets or exceeds the 3% yearly average requirement (attachment 3). • If the jurisdiction conducts Records Reviews, determine the number of reviews conducted each of the calendar years under review and ensure no more than 25% of the audit requirement (per year) is satisfied by those reviews (3 reviews may be substituted for 1 audit) IRP Peer Review • (IRP 1055) Check with reviewer’s audit personnel to determine if the jurisdiction has sent audit findings during a period of three to six months prior to the review visit. Determine if the information being sent would allow a proper decision to be made by a foreign jurisdiction. • (APM 201) Obtain and review the jurisdictional personnel hiring guidelines, organizational chart, and procedural flowcharts (if available). IRP Peer Review • (APM 201) Select a sample of audits from the jurisdiction’s audit list. It is up to the review auditor to determine a sample selection method. Once the population size is determined, at least half of the audits to be sampled shall be from the final calendar year of the review period, and the remaining audits shall be randomly selected from the two calendar years preceding the final calendar year. The initial sample size can be reduced or expanded based on auditor judgment; if reduction or expansion occurs, document this on the Peer Review Log. IRP Peer Review • (APM 205) Review the standardized audit program submitted by the jurisdiction. • (APM 204) Review the jurisdiction’s organizational chart to determine if possible organization impairments to auditor independence may exist. • (APM 1220) Verify whether annual audit reports have been filed for the period covered by the compliance review. Examine the annual reports to determine whether the reports were filed timely and accurately. • 802(a) A copy of the Registrant Audit Report is kept in the audit file. IRP Peer Review • 802 Registrant Audit Report contains at least the following information: • Name and address of registrant. • Account number and fleet number. • Registration years audited. • Distance traveled & percent as originally filed. • Distance traveled & percent as a result of audit. • Amount of percent factor change. • Net fees due (or credit) for each Member Jurisdiction. • Remarks, recommendation and findings, including a description of the type records audited. • Audit techniques employed. IRP Peer Review • 802 Registrant Audit Report contains at least the following information: • Identification of any vehicles removed from the fleet which have full plate fees assessed in the audit. • Date the audit report was issued and the name of the auditor. • The Registrant Audit Report contains enough information, including detailed schedules, to allow the Registrant to verify any adjustments made. • A copy of the Interjurisdictional Audit Report is kept in the audit file. IRP Peer Review • 803(b) Interjurisdictional Audit Report contains at least the following information: • Name of base jurisdiction. • Name and address of registrant. • Account number. • Registration years audited. • Number of vehicles apportioned. • Reported distance traveled, distance percentage, and fees by jurisdiction. • Audited distance traveled, distance percentage, and fees by jurisdiction. IRP Peer Review • 803(b) Interjurisdictional Audit Report contains at least the following information: • A brief narrative of the audit procedures, findings and any other necessary information. • Date the audit report was issued and the name of the auditor. • Contains a statement on whether the registrant’s distance accounting system is adequate or inadequate; if inadequate, the reason why is to be noted. IRP Peer Review • 1035, 1040(a), 802(a), 803(a) Upon completion of the audit, the registrant and the jurisdictions were provided with a copy of the audit report and afforded the specified review period – 30 days for the registrant and 45 days for the jurisdictions. The file includes evidence that timely notification was given to the affected jurisdictions. Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION CITE & DESCRIPTION 301 Jurisdiction auditors meet the qualifications of the jurisdiction's personnel guidelines. 201 Auditors have adequate technical training and proficiency. 204(a) Jurisdiction's audit and audit support staffs are properly trained in audit planning and audit procedures. 204(b) Supervisory follow-up and review of the auditor's procedures exists. 301(a) Jurisdiction auditors meet the qualifications of the jurisdiction's personnel guidelines. 301(b) Internal and/or external training opportunities are provided to the audit staff. 302(a) All licensees and member jurisdictions are given equal consideration; no preferential treatment is given. 302(b) Auditors conduct themselves in a manner which promotes cooperation and good relations. Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 205(a) 205(b) 302(a) 202(a) CITE & DESCRIPTION The auditor must be free from personal and external impairments to independence. The auditors are without bias with respect to a licensee under audit. In order to maintain independence, auditors should not be involved with the processing of IRP applications. All licensees are given equal consideration; no preferential treatment is given. Due professional care is exercised in performing an audit and in preparing an audit report. AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION 201 203(a) 203(b) 204 Auditors exercise due professional care and have adequate technical training and proficiency. Audits are adequately planned. The audit function includes supervisory review, which is documented in the audit file. The auditor and organization must be free from personal, external and organizational impairments to independence. Auditors should not be involved with the processing of IRP applications. Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 CITE & DESCRIPTION The Audit program adopted by the jurisdiction is uniform and thorough to ensure accuracy. Any discrepancies in total distance reported for member 202(b) jurisdictions are reported by the base jurisdiction per a complete audit of the registration for the 1 member jurisdictions, and the necessary adjustments are made. 302(d) Auditors conduct themselves in a manner which promotes cooperation and good relations. 303(b) Auditors are allowed to discuss any discrepancies with a licensee. 303(c) Auditors are able to make preliminary recommendations to a licensee. AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION 1000(a) The base jurisdiction requires that registrants preserve the records for a period of three years after the close of the registration year. Such records shall be made available for audit. 1005(a) Review policies and procedures pertaining to the adequacy of the distance accounting system maintained by the registrant. Records 1) contain the kind of information needed and 2) substantially cover the fleet's operations. 1005(b) Records may be produced through any means and retained in any format or medium accessible by the base jurisdiction. 1010 The base jurisdiction provides the registrant with information that supports what types of information constitutes adequate records Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 CITE & DESCRIPTION AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION 1005 The base jurisdiction requires registrants to maintain records to substantiate information on the apportioned application. 1005 The base jurisdiction requires that registrants preserve the records for a Audits are conducted on behalf of all member period of three years after the close of the 1020(b) jurisdictions, and the base makes assessments registration year. Such records shall be and collections based on its audits. made available for audit. 401 Review policies and procedures pertaining to the adequacy of the distance accounting system maintained by the registrant. 1010 Review policies and procedures pertaining to a registrant’s failure to preserve or maintain records. When inadequate, credits are denied and/or a full fee assessment is applied for the base. 1015 Inadequate records prompt the graduated assessment: 1st offense = 20% for all jurisdictions; 2nd = 50%; 3rd + = 100%. 1025 Determine how audits are counted, and verify other numbers on the annual audit report. Document if by fleet, account, etc. 1055 The base jurisdiction provided pertinent information to the member jurisdictions concerning the registrant selected for audit. Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION CITE & DESCRIPTION 1015 1025 1040/1045 Determine how audits are counted, and verify other numbers on the annual audit report. Document if by fleet, account, etc. The base jurisdiction provided pertinent information to participating jurisdictions concerning the registrant selected for audit in accordance with Section 410. Request and examine the jurisdiction’s reexamination correspondence, if any. Verify that affected member jurisdictions were properly notified. 1040/1045 404(a)(ii) 404(c) Request and examine the jurisdiction’s reexamination correspondence, if any. Verify that affected member jurisdictions were properly notified. Auditors are able to make recommendations to a licensee. Auditors are allowed to discuss any discrepancies with a licensee. Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION CITE & DESCRIPTION 701 Reflect no fee adjustments 702(a)(i) Comply with Articles 2 and 3 of the Manual 702(a)(ii) Documents the distance accounting system, items in source documents and source used to determine distances 702(a)(iii) Documents/assesses internal controls 702(a)(iv) Determines/documents adequacy of records, identifying specific deficiencies 702(a)(v) Results in a written report to the registrant citing specific deficiencies Ballot 371 Comparisons AUDITS PRIOR TO JULY 1, 2013 AUDITS AFTER JULY 1, 2013 CITE & DESCRIPTION CITE & DESCRIPTION 702(a)(vi) Documents all contacts with the registrant 702(a)(vi) Retained in accordance with prevailing audit retention requirements 702 If conducted by personnel who are processing applications, all other provisions of the Manual are met. IRP Peer Review • How should I respond to any findings? • What happens next? Top 5 IRP Findings # 5 Section 1015 – Frequency of Audits (Current Section 1025) Each Member Jurisdiction shall conduct a number of Audits equivalent to an average of 3% per year of the number of Fleets whose registration it renews annually under the Plan, as required to be reported by the Member Jurisdiction in the annual report filed pursuant to the Plan #4 Section 305 – Selection of Base Jurisdiction An applicant may elect as its Base Jurisdiction any Member Jurisdiction (i) where the Applicant has an Established Place of Business, (ii) where the Fleet the Applicant seeks to register under the Plan accrues distance, and (iii) where Records of the Fleet are maintained or can be made available. Top 5 IRP Findings #3 Section 1025 – Notification of Audit Findings • Upon the completion of an Audit, the Base jurisdictions shall provide notice of the Audit findings to the registrant and to all Member Jurisdictions in which the Registrant was apportioned or in which it traveled. • The base jurisdiction shall submit the Interjurisdictional reports to all affected jurisdictions at the time the Registrant Audit Report is sent. Top 5 IRP Findings #2 APM 803 – Interjurisdictional Audit Report • The Audit file or other record maintained separately shall include evidence of timely notification. • The Interjurisdictional audit report shall contain the information outlined in 803 (b). Top 5 IRP Findings #1 Section 315 – Application Process Section 320 – Distance Estimates by Base Jurisdictions • The Base Jurisdiction shall review any estimate of distance and any supporting documentation. If the Base Jurisdiction does not accept the Applicant’s estimate of distance, or if the Applicant does not submit an estimate, the Base Jurisdiction shall estimate the distance using the method provided in Section 320. • When an Applicant for a fleet that did not accrue any actual distance during the Reporting Period does not have an estimate of anticipated Fleet distance that is acceptable to the Base Jurisdiction, the Base Jurisdiction shall estimate distance based on the average per-Vehicle distance in each Member Jurisdiction (Estimated Distance Chart) Best Practice Tips for IFTA&IRP • Do your own mock Review on your own Jurisdiction. • Review recent final reports to determine common non-compliance findings. • Review your Jurisdiction’s past review results. The reviews will always look at previous non-compliance areas. • Find & Fix non-compliance areas BEFORE the review. • If you or your staff have questions, ask the Review Team about the process or any issue concerning the Review prior to the review. (Remember questions don’t count as a non-compliance finding!!!) Who to Contact • For IFTA Contact Dick Beckner, Phone 480-839-4382 E-mail rbeckner@iftach.org • For IRP Ken Carey, Phone: (703) 963-1604 E-mail: kcarey@irpinc.org (Coordinators of the reviews who can confirm what is expected, information requested/received and corroborate time frames during the review period.) IFTA Resources IFTA IFTA Program Compliance Guide http://www.iftach.org/procomp/2011/Review%20Guide%20R atified%20August%202011%20including%20Worksheet%20 L.pdf Review Worksheets http://www.iftach.org/procomp/2012/Revised%20Worksheets %20A-P%20January%202012.pdf IRP Resources IRP Peer Review Compliance Guide: http://c.ymcdn.com/sites/www.irponline.org/resource/resmgr/r esources_&_services/comp_guide_2013.pdf Peer Review Compliance Guide Attachment: http://c.ymcdn.com/sites/www.irponline.org/resource/resmgr/r esources_&_services/comp_guide_att_2013-2.pdf Questions?