NEW HIRED GROUPS COORDINATOR
ONBOARD TRAINING MANUAL
The purpose of this manual is to provide an onboard training to the new hired Group
Coordinator with a brief overview of the onboard positions. The end result should be for
the new hired Groups Coordinator to be capable of handling the responsibilities of a ship
on her own.
CONTENTS
COMPLETED
TRAINER
TRAINEE
SIGNATURE
SIGNATURE
1.
2.
3.
4.
Purser Department Standards and Regulations
Groups Coordinator Job Description
CCL Look Guideline
Purser Department Structure
5.
5–1
5–2
5–3
5–4
5–5
5–6
5–7
5–8
5–9
5 – 10
5 – 11
5 – 12
5 – 13
5 – 14
6.
6–1
6–2
6–3
6–4
6–5
6–6
6–7
6–8
6–9
6 – 10
6 – 11
6 – 12
6 – 13
6 – 14
Types of Group – Guidelines
Adult Theme Group
Private Group Casino Tournament
Cooking Group
Fitness Group
Martial Arts Group
General Performance Group
Festivals At Sea & Rock The Boat – Student Performance Groups
Radio Group
Religious Group
Special / Medical Needs Groups
Wine & Liquor Groups – Special Wine Tasting Request
Human Ash Dispersal At Sea
Singles Group
Miscellaneous Group Types & Group Activities
Specific Onboard Procedures for Groups
Banquet Services
Prohibited Items List (Revised March 15, 2005)
Guidelines for Onboard Technical Services
Charging Additional Set Ups for Groups Onboard
Entertainment & Cruise Staff Price List
Deck Olympic Games
Groups Authorizations for the Use of Backstage Dressing Rooms
Entertainment Technicians Guidelines – Student, NonPerformance & Performance Groups
Free Play Chip Procedures
Deaf Groups – TTY Kits
Onboard Commerce
Open Bar and Wine Program
Welcoming Groups
Special Occasion Cakes
6 – 15 Group Function Signs
6 – 16 Bon Voyage Group Amenities
7.
7–1
7–2
7–3
7–4
7–5
7–6
7–6–1
7–6–2
7–6–3
7–6–4
7–6–5
7–6–7
7–7
7–8
7–8–1
7–8–2
7–9
7 – 10
7 – 10 – 1
7 – 10 – 2
7 – 11
7 – 12
7 – 13
7 – 14
7 – 15
7 – 16
7 – 17
7 – 18
7 – 19
7 – 20
8.
8–1
8–1–1
8–1–2
8–1–3
8–1–4
8–1–5
8–1–6
8–1–7
8–1–8
8–2
8–2–1
8–2–2
Who will you work with while onboard
Captain
Staff Captain
Hotel Director
Chief Purser
Pursers
Food & Beverage Manager
Assistant Food & Beverage Manager
Maitre’D
Room Service
Restaurant Hostess
Chef
Bar Manager
Cruise Director
Housekeeping Manager
Assistant Housekeeping Managers
Laundry Manager
Youth Director
Chief Accountant
Revenue Accountants
Paymaster
Photo Manager
Shore Excursion Manager
A/V Manager
Ship’s Doctor
Information Systems Manager
Casino Manager
Spa Carnival / Salon Manager
Gift Shop Manager
Golf Pro – Elite Golf
Internet Café – Digital Seas
Detailed description of onboard matters
Documents & Paperwork
Public Folder Posts
Preliminary & Final Memos
Capers Changes
Welcome & Farewell Letters
Groups Function Chart & Groups At A Glance
Function Reminders
Groups Summary Report
Payforms
VIPS
Carnival Vacation Club Members
Carnival Concierge Club – Platinum Guests
2
9.
Review Final Group Memo
10.
Groups Function Chart
10 – 1 Master Function Chart
10 – 2 Scheduled Group Functions
11.
Groups At A Glance
12.
General Set Ups
Meetings
Cocktail Parties
Rehearsals & Performances
Open Deck Parties
Group Photos
Hospitality Desks
12 – 1
12 – 2
12 – 3
12 – 4
12 – 5
12 – 6
13.
Weddings & Renewal of Vows
13 – 1 Weddings
13 – 2 Renewal of Vows
14.
15.
16.
Site Inspection
Bon Voyage
Miscellaneous
17.
Specific Onboard Programs
TNVT
Introduction to Sail & Sign
CRS
CRS At a Glance
17 – 1
17 – 1 – 1
17 – 2
17 – 2 – 1
18.
Safety Recap
Funtime & Time for Fun
Preparing for your day
3
INTRODUCTION
CARNIVAL PRIDE
The Carnival Cruise Lines Vision Statement is:
“To Consistently Deliver Fun, Memorable Vacations To Our Guests.”
People who take pride in their work are never ashamed to be recognized for their efforts. In a like
manner, when a Group Services Coordinator enjoys her/his work, there is no doubt that she/he will be
more effective while interacting with our guests.
One important way that you show your Carnival Pride is through your appearance. It is vital that Group
Services Coordinators be always aware of how they look, and how they are dressed.
It should be unnecessary to point out the importance of an attention to one’s personal hygiene. For a
Group Coordinator, this attention should extend to neatness of one’s hair and the cleanliness of one’s
clothing. Always avoid presenting a public image which can be seen by guests in a negative manner,
such as chewing gum, smoking a cigarette, drinking beer from a can or bottle, or making prolonged
physical contact with a shipmate in an overly casual manner.
Pride in your ship and pride in your job can best be demonstrated when you display pride in yourself.
Welcome to the Carnival Cruise Lines team!
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1. PURSER DEPARTMENT STANDARDS & REGULATIONS
In every successful business throughout the world there are standards that are set. Below listed are five
standards we expect you to maintain during your time with Carnival Cruise Lines:
Safety
Safety is always the number one priority on board. On a moving ship if we have any emergency situation
we have to deal with it on board. As we cannot call the emergency services for assistance we must handle
it ourselves. Consequently, safety is everyone’s responsibility. Please ensure that you know the safety
signals and that you are aware of your duties in case of an emergency.
Timekeeping
Good time keeping is essential to the successful running of the ship. Every ship runs on a very tight
schedule and many people including your guests and colleagues rely on you to be on time. Please arrive
15 minutes prior to any scheduled function or office meeting.
Personal Hygiene & Grooming
Uniforms will be worn each day for work, public areas, staff mess and all other areas of the ship with the
following exceptions:
- When the Group Coordinator trainee is off duty in crew areas
- When the Group Coordinator trainee is going off the ship in port
Working long hours and in a hot climate, it is important to make sure that you are clean and odor free at
all times. Shower at least once a day and use an anti-perspirant deodorant. Always report to work in a
fresh, clean uniform. You will also be required to follow strict appearance standards as outlined in the
Carnival Handbook.
Purser Conduct
High standards of conduct are necessary to ensure a safe, harmonious and productive working
atmosphere. Being a Group Coordinator constitutes officer rank within the Carnival fleet and as such you
will be required to conduct yourself appropriately. As an officer, and representative of the company you
will be seen in the guests’ eyes as a person in authority and your professionalism is expected.
-
Professional and respectful behavior is required at all times
Guests always take priority
Remember you are a representative of Carnival at all times, even when ashore.
Please keep in mind that sitting on bar stools and carrying drinks from one lounge to another is not
permitted.
Personal Development Process
Passing the training is not something that should be taken for granted. It requires hard work, initiative and
responsibility. Take advantage of the experience and resources available to you.
After being assigned to your own ship, your enthusiasm, determination and overall progress will result in
having a successful career as a Group Coordinator and within the Purser department which will allow you
to grow personally and professionally. You will build great friendships and experience, fond memories
and a lot of fun.
Best of Luck!
5
2. GROUPS COORDINATOR JOB DESCRIPTION
REPORTS TO:
CHIEF PURSER
REQUIREMENTS:


To show initiative, decide priorities and work without supervision.
Administrative skills, good working knowledge of computers and the following software….
Outlook, Word, Excel, note taking skills, good organization and most important interpersonal
skills.
PURPOSE:
To support the Chief Purser, Food & Beverage Manager, Hotel Director and the Shore side Groups
Department, offering an exclusive service for Group Functions and events.
PRIMARY FUNCTION:
The Groups Coordinator, under the management of the Chief Purser is responsible for the organization
and hospitality standards for all group leaders, group functions and events on board the vessel, by
extending a personal daily service.
 Reports directly to the Chief Purser for the overall service, organization and hospitality standards, for
all Group Leaders and Group Functions on-board the vessel, by extending a Personal daily service.
 Personify Carnival’s image of a first class resort through friendly, prompt, attentive, courteous service
in a professional environment.
 Attendance at the Cruise Director’s Welcome On-board Orientation, Captain’s Parties and Past Guest
Parties, conduct visits to guest dining rooms to visit group leaders. If and when invited dine with the
guests/group leader in guest dining room.
 An on-board Groups Schedule will be created and updated daily, using the Shipboard Information
available relating to Shipboard activities, and lounge capacities. This Groups Schedule will be emailed to the vessel’s Group Coordinator in the Main Office weekly, in order that Groups events can
be planned effectively in a timely manner for the relevant Public Lounges.
 Coordinate all group functions, photo shoots, special lunches, site inspections, familiarization tours
and press tours.
 Facilitate special amenity or group month concession dissemination.
 Supervise all staff for special functions including bar staff, production staff, entertainment and
technical.
 Maintain inventory of audio/video equipment for exclusive use for special functions; record a
monthly inventory of same and ensure all is in working order.
 Maintain inventory of banquet supplies for exclusive use for special functions; record a monthly
inventory of same and ensure all is in working order.
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 Review all preliminary group literature at least one week in advance against scheduled ship events to
ensure venues are not double booked and there are no operational conflicts.
 Prior to the beginning of each cruise, directly e-mail the approved Groups venue and function
Schedule to all Shipboard Head of Departments.
 Preparation of the Welcome On-board Letter extended to all embarking Group Leaders, confirming
their Group Functions, and requirements. All letters must be in each stateroom prior to embarkation
commencing.
 The Groups Coordinator will check on Embarkation Day that the Hospitality desks and Camp
Carnival desk are setup before the commencement of Embarkation, and also check half an hour in
advance that any Embarkation Day Functions have been setup.
 Conducting ship tours for Groups and site inspections, if and when required.
 Meet with every group leader/escort/agent at least once per cruise to review group’s details and
requirements. Initial contact should be made on the first or second day at the group leaders earliest
convenience.
 Be present 30 minutes before the beginning and end of each function and where possible attend
functions in their entirety.
 Liaise with all shipboard management to ensure smooth execution of all special functions; hold a
meeting each voyage with all pertinent shipboard management to ensure all functions run smoothly.
 On the day before the completion of the cruise, the Groups Host will contact all of the Group Leaders
in person to ensure all requirements were met and the group enjoyed their stay with us.
 Liaise with shore side special services, groups, group reservations, Bon Voyage, Wedding and large
group/incentive account supervisors and agents regarding on board functions.
 Complete “Special Function/Group outcome report” at the close of each cruise, giving detailed
review of how each function was executed and received by the customers. Copies can be sent to
relevant department heads and groups sailing coordinator.
 Group Coordinators will be responsible to escort VIP group leaders from embarkation to their cabins.
 Group Coordinators are empowered to offer amenities e.g. Fruit basket, bottle of wine/champagne etc
as a resolution to group related issues. (These items must be charged to folio 3998) At the end of each
voyage the group coordinator is responsible to submit a summary report of these charges. The report
must include an explanation to why amenities were issued. The summary report should be sent to the
Hotel Director and Chief Purser.
 During very slow periods when there may be a limited amount of groups sailing on board, and work
may be very slow for the coordinator. He/she will be expected to help with the day-to-day operation
of the Purser Office (back office). The Chief Purser will determine the work carried out.
 To perform all other duties as assigned by the Chief Purser or Hotel Director.
7
3. CCL LOOK GUIDELINE
Carnival Cruise Lines maintains high standards in personal and professional appearance and all
members of Team Carnival are responsible for conveying a professional image at all times – the ‘Carnival
Look’. While these standards are not all-inclusive, if in the opinion of management, an employee displays
an unprofessional appearance even if adhering to the above ‘guidelines’ - he or she will be asked to
change.
‘The Carnival Look’ is EVERY Team Members responsibility.
Uniforms
 Uniforms shall be in good, presentable condition & of the correct size.
 Uniform shall be worn as per procedures (see Photos in Public Folders) for each position.
 Nametag to be worn on left side of the garment 2-3” below the collarbone at all times in guest
areas. Faded/worn tags should be replaced immediately. Nothing should be added to the nametag
(flags, stickers, etc).
 Nametag or crew ID to be worn in crew areas.
 The following positions are required to wear a uniform when on & off duty in guest & crew
areas: Deck & Engine Officers.
 During Deck Party, day uniforms are permitted to be worn unless the party is moved inside then
Evening Attire would apply.
Shoes
 As part of the uniform standard, specific footwear (style & color) are required. These shoes are
available for purchase onboard. Any deviation would require Department Heads approval.
 If your position permits you to purchase your own shoes then they must match the uniform
standard (see Photos in Public Folders) in cleanliness, color, style, heel height, etc.
Personal Grooming
 Make-up should be tastefully applied and not excessive.
 Tattoos must be covered by clothing, make-up or band aids.
 Body piercing, tongue studs and visible dental ornamentations are unacceptable.
 Extreme styles of jewelry are not permitted.
 Earrings are not permitted for male employees.
Hair Styles
 Hair must be kept clean, fashionably styled and neatly maintained at all times. Hair coloring, if
used must look natural.
 Bold streaks or extreme dying of hair is not permitted.
 Men’s hair must be neat and trimmed at or above the standard collar line.
 Long hair must not cover the face.
 Mustaches are acceptable if trimmed and neat but cannot be grown during time onboard.
 Goatees are acceptable for personnel except Housekeeping, Bar & Dining Room Staff if trimmed
and neat but cannot be grown during time onboard.
 Sideburns must not extend beyond the middle of the ear.
General Information
 Team Carnival members must wear appropriate attire when in Employee Dining Rooms.
 Baseball Caps or hats are not permitted to be worn in guest areas. Caps may be worn when
working outside but must be a CCL Cap with Logo (no Yankees, Nike, etc).
8
 Uniforms or Day / Evening Casual to be worn during Boat Drill depending on the vessel and
schedule.
 Nametag would need to be worn by all employees in guest areas including non-uniformed staff.
 Denim/Jeans (all colors) are not permitted at anytime in guest areas including during Deck Party.
If the Deck Party is moved inside then Evening Elegant Casual attire would apply for nonuniformed staff.
Entertainment Department
Assistant Cruise Director & Social Hosts are required to wear uniform at all times in guest areas
onboard unless vessel is in port & they are off duty. The following exceptions apply for the
Entertainment Department:
 Male Entertainers are permitted to wear their hair long providing it is neat and pulled back away
from the face while on duty or in a guest area.
 Male Entertainers are permitted one earring in one ear – stud, small hoop or similar.
 On Duty During Day: Day Uniform needs to be worn at all times as per Photos in Public Folders.
 On Duty During Evening: Evening Uniform to be worn as per Photos in Public Folders.
 Off Duty During Day: See below.
 Off Duty Evening: See below.
Acceptable Non-Uniform Attire in Guest Areas:
Non-Uniformed and/or Off-Duty Team Carnival members (Entertainers, Concessions & Casino Dept
only) may wear the following:
Daytime – Smart Casual, similar to Resort Wear includes dress shorts (no gym shorts) that are 2-3”
above the knee with matching shoes & socks, trousers, Capri pants (for females only) & polo style shirt.
T-shirts, T-Strap, Muscle Shirts and shorts / trousers with exaggerated pockets or zips are not allowed.
Shoes cannot be open toed or sandals.
Non-Formal Evenings
Elegant Casual - (After 8:00pm)
Male – Dress Trousers with belt, matching shoes and long sleeved, collared dress shirt tucked in.
Female – Dress trousers/skirt with matching shoes & dress blouse with long sleeves and collar.
Formal Evenings
Formal Attire – (After 5:00pm)
Male – Suit, jacket & tie or tuxedo with matching shoes.
Female – Gown/formal dress with matching shoes. Dresses should not be shorter than 2-3” above the
knee.
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4. PURSER DEPARTMENT STRUCTURE
SHIP BOARD
Chief Purser
1st Purser
Manager of Staff
Administration
2nd Purser
Coordinator of Staff
Administration
Purser
Groups Coordinator
SHORE SIDE
NATKO NINCEVIC
SENIOR VICE PRESIDENT
HOTEL OPERATIONS
ADMINISTRATION
Responsible for
overall management
and functioning of
Hotel Operations
IAN SMITH
VICE PRESIDENT
HOTEL SERVICES
Responsibilities include effective
execution of the Purser
Department and the Youth
Department, environmental
regulations and sanitation
procedures for the Food and
Beverage department.
Responsible for recruitment of
Housekeeping Management,
crew and service trainees, in
addition to Purser and Youth
staff departments.
10
DAVID STEEDMAN
DIRECTOR
PURSER
Responsible for the efectiveness
and productivity of the
"Guest/Crew Service
Department", inclusive of
Pursers, MSA/CSA/HAC, and
the Groups Coordinator. He also
oversees the Purser training
program and maintains staffing
levels for the above positions via
recruiting and scheduling.
5. TYPES OF GROUPS
A Group consists of at least 8 cabins booked under the same booking number.
Booking numbers will always have 4 digits and 2 letters, in any order: E.g.: 8R20W1, 3TS994, 2T2K60.
There are different types of groups, as you will see below:
5 – 1. Adult Theme Group
Carnival Cruise Lines attracts a number of families with children and we strive to present a family
atmosphere on board to ensure that all guests are comfortable with all facets of the cruise.
Although we realize that a group may consist solely of adults, we nonetheless expect the members of the
group to recognize that minors are onboard and refrain from engaging in inappropriate conduct in public
areas. Specifically, Carnival will not tolerate public nudity, general lewd, inappropriate, reckless behavior
or fighting. As set forth in Carnival’s ticket contract, Carnival reserves the right to disembark any
passenger whose behavior affects the comfort and enjoyment of other guests. No refund will be given in
those circumstances.
In order to achieve balance we have strict policies that dictate what type of functions are allowed on
board. Though functions may be scheduled as “private”, we always run the risk of exposure to the
general population on board at some time.
Keeping these goals and issues in mind we cannot allow the following:
 Private functions that include “strippers”, “exotic dancers”, sexual themes or nudity of any kind.
 Private functions that include “adult themed” presentations (display of adult toys/products,
demonstrations of exotic activities, etc.).
 Toga, Pajama, and other similar type theme parties.
 Costume Parties.
 Lingerie modeling.
 Flyers/Invitations are not to be passed out to guests on-board that are not part of the group.
EXCEPTIONS TO THESE POLICIES WILL NOT BE CONSIDERED.
You should ask probing questions. Does the group/organization seem to be of an “adult themed” nature? Is
the group requesting “adult themed” activities such as singles parties, pajama parties, etc?
If it is determined that the group is of an “adult theme”, take the following steps:
1. Fax the agent/client the “Conduct Agreement”, which must be signed by the Travel Agency Owner &
Witness and Group/Organization Leader & Witness and returned no later than 2-weeks prior to sailing.
The form states overall that the Agency and Group/Organization Leader acknowledges that the group
will behave in a manner appropriate to ensuring comfort and enjoyment levels of all guests on-board
and that CCL reserves the right to disembark any guest who behaves in a manner CCL deems
inappropriate.
Group/Organization Leader signs the form on behalf of the entire group; it will be his/her
responsibility to advise all affected parties of the restrictions noted within the form. By signing the
form, Group/Organization Leader confirms that he/she has properly communicated the arrangements
with his/her members.
11
2. Include details on your Preliminary/Final Voyage Requirements Chart pertaining to arrangements made and
policy advised.
Example: A letter defining Carnival's “Code of Conduct” was forwarded to the agent/client for review, and
concurrence has been received in-house confirming their acceptance of this policy
3. “Code of Conduct Notice”
This Notice is to be passed out onboard by our onboard ship staff should a group need a reminder of Carnival’s
goal to provide a comfortable and family friendly environment to all guests on-board. Event Planning should e
mail this to your Onboard Groups Coordinator when you have an adult group onboard.
If you have any questions discuss with a member of the Management Team for guidance.
5 – 2. Private Group Casino Tournament
All Private Group Casino Tournaments will be arranged by the Casino Department directly with the
group leader, travel agent, or guest making the request. Please forward all requests as follows:
TO:
Robert Bender
CC:
Michael Bayona
Below are the guidelines the Casino Department uses when arranging Private Group Casino
Tournaments:
 Carnival Casino will arrange Private Blackjack and Slot Tournaments for groups.

Carnival Casino will operate tournaments for an administration fee of $500 or 30% of the total prize
money (whichever is the greatest). This will be done provided time and space are available as determined
by the casino executive offices.

Carnival Casino will supply a casino host and other support staff where necessary, based on pre-arranged
tournament participation.

Group booking must be of at least 100 cabins to qualify for a private tournament.

Application for private tournaments must be approved at least three months prior to sailing.

Group organizers must promote and sign up contestants for tournaments prior to sailing. Promotion of
private tournaments and signing up of contestants will not be allowed onboard.

Notice must be given by group organizer of intention to advertise such an event. Any and all use of
Carnival trademarks and/or logos must be approved prior to use.

Tournaments will be held at a time mutually agreed to be convenient to the group and casino, preferably
during off peak periods of casino activity and within casino normal operating hours.

Prizes of casino promotional gift items will be offered up to the value of $50 per tournament. Additional
prizes will be charged at cost up to limits to be determined by the casino executive office prior to sailing.

NOTE: Carnival Casino does NOT organize private Poker tournaments for groups. Private Poker
tournaments must be organized by the group or their travel agent.

Event Planning will block the space for the group to play.
12

The group can only play in International waters or when our Casino is open only.

Please refer to the following document for more information regarding card player/casino groups:
GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group Requests/Casino
Groups/Card Player-Casino Groups – Questions & Answers.doc
5 – 3. Cooking Group
General information
The most effective way to conduct a cooking demonstration on-board is similar to how food shows are
processed. Most times groups have items prepped in advance and set-up on display during the
demonstration. The Chef does a demonstration of the preparation aspects, then shows off the finished
product. Some Chefs also like to allow guests to sample the finished products.
Due to safety regulations, we strongly encourage Chef’s to choose recipes that require “no heat/no
electricity” for the demonstration portion of the event. If they do require “heat/electricity”, get more
specifics. We may be able to allow the use of small appliances such as toaster ovens, hot plates, blenders,
etc. After confirming the group’s exact needs you will need to check with the ship for approval, based on
electric capabilities and exhaust capabilities for items that give off heat.
Due to Health regulations, guests are not allowed in our Galleys (Kitchens), therefore CCL Chef’s will
need to prepare all items for the demonstration. Should a Chef give a hard time accepting this, you may
ask for approval from Cyrus Marfatia – Vice President of the Food & Beverage Department.
Questions to Ask
Should a group ask to do a cooking demonstration on-board, ask probing questions:
 Do they want to pre-prep/cook all the items, and simply demonstrate the preparation aspects?
 What types of foods are they interested in preparing? Ask for recipes.
 Will they be brining all ingredients, or would they like Carnival to see if they can obtain the needed
items (costs may apply)? Ask specifically what items and quantities are needed for the demonstration
portion (all recipe items may not necessarily be needed for the demonstration).
 What types of kitchenware/gadgets do they need for their demonstration? Again, will they be brining all
needed items, or would they like Carnival to see if they can lend the needed items (costs may apply)?
 Ask if the Chef will require “heat/electricity” for the demonstration, and specifically what items they
want to use. Again, will they be brining all needed items, or would they like Carnival to see if they
can lend the needed items (costs may apply)?
 Does the Chef want to provide guests with samples of the completed items during the demonstration?
Obtaining approval
After getting the above information, send all the details in an e-mail TO: Peter Leypold – Executive Chef
(CC: Cyrus Marfatia). Ask for approval of all the items requested, and any associated costs.
Peter will advise if there are any items we can not supply, and either offer suggestions or inform that if it
is a necessary item that the Chef will need to bring the items with them.
Bon Voyage entry
Should there be costs for the items being provided, you will need to enter the charges in the Bon Voyage
System for billing and accounting purposes. Contact a member of the Group Event Planning Management
Team to create a one time “Specialty Item Number (SPC)” for these special charges.
13
Chef General Release Form
Should a group request and be given approval to perform Cooking Demonstrations on-board in
conjunction with the guest/chef being given access to our galley to prepare for cooking demonstrations,
they must complete and return a “Chef General Release Form”, no later than 2-weeks prior to sailing.
 The “Chef General Release Form” states that that the guest/chef assumes full responsibility for any
damage, and that he/she can not hold CCL liable for any damages, claims, injuries, actions or losses
associated with accessing and/or losses associated with accessing and/or using the galley.
 The Guest/Chef & Witness must sign the “Chef General Release Form”.
Preliminary/Final Voyage Requirements Chart
As always, all details will need to be included in the preliminary/final voyage requirements chart for the voyage.
Fill in Columns A-F with the standard group information.
In Column G “Event or Requirement”, enter “Cooking Demonstration” from the drop down menu.
Fill in Columns H, I, & J with the cooking demonstration scheduling details.
In Column K “Additional Notes”, add details about the Cooking Demonstration arrangements made.
Leave Column L blank.
The following sample verbiage can be used for groups arranging cooking demonstrations. As each
group’s request will be unique, verbiage should be customized on your prelim/final voyage requirements
charts based on the group’s exact needs.
Additional Notes
A service charge of $200.00 for this Cooking Demo Set-up and service has been billed inhouse through the Bon Voyage system, and has been paid in full by the agency.
Food Presentation Recipes: As approved by Peter Leypold, Executive Chef – Food &
Beverage Department our Chefs should prepare the following dishes, fresh just prior to this
function to be displayed during the cooking demonstration. Please prepare one completed
recipe of each dish. All dishes will be served to the guests for taste testing during the function.
(It is not necessary to prepare enough for everyone in the group to have a full serving).
Please refer to “Recipes” attachment posted with the Voyage Requirements Chart.
All dishes should be fully prepared and displayed on a draped table with beautiful set-up, just
prior to the start of the function.
Cooking Demo Supplies: Peter Leypold has also approved for CCL to provide the following
items for the cooking demonstration portion of the function
Please refer to “Supply List” attachment posted with the Voyage Requirements Chart.
Taste Testing: Please deliver serving utensils and plenty of plates, silverware, and napkins to
serve the audience samples of the pre-made dishes.
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5 – 4. Fitness Group
CCL’s shipboard fitness, spa, and salon services are operated by Steiner Leisure Services.
Although opportunities are limited for securing private space in the aerobics room or gym for our fitness
groups, we may be able to make accommodations with the below guidelines.

We can't close off the gym to regular guests during regular hours for a group, however can consider
allowing a group private use, including equipment, before or after regular hours. Check your Carnival
Capers and with your ship (TO: Groups Coordinator, CCL Spa Manager) for available hours.

Most equipment in the gym (with the exception of spinning bikes, steps and some other lose
equipment) is CCL property. Use of this equipment requires CCL approval.

The aerobics rooms have mostly loose equipment, which is not CCL property. Use of these items
would require Steiner’s approval.

A Steiner’s staff member must be present at all private group functions in the gym. The fees vary
based on the needs of the group, and are as follows:
$25.00 per hour – to oversee use of the Gym Facilities
$50.00 per hour - if instruction on equipment is required
$75.00 per hour – if personal training is required

If the group is brining their own trainers on board to conduct functions in our gym/aerobics room, the
group leader and all guests attending the private sessions must sign the “Gym Facility Waiver
Release” forms.

A Group’s independent personal trainers are not allowed to work in the gym during regular hours.
5 – 5. Martial Arts Group

Should a group request to perform Martial Arts on-board they must complete and return a
“Martial Arts General Agreement” and “Martial Arts Participant Release Forms”, by no later than
2-weeks prior to sailing.
o
The “Martial Arts Agreement” states that the Travel Agency and Martial Arts Studio assume
responsibility in collecting a “Martial Arts Participant Release” Form from all participants, and will
not allow anyone who has not returned a form to participate in activities on-board. It also states that
should someone who has not signed the release form participates in activities and attempts to make a
claim against Carnival that the Agency and/or Martial Arts Studio assume responsibility. Travel
Agency Owner & Witness and Martial Arts Studio Owner & Witness must sign the “Martial Arts
General Agreement”.
o
The “Martial Arts Participant Release Form” states that participants cannot hold CCL liable for any
damages, claims, injuries, actions or losses to the group members associated with the activities. A
form must be returned for all participants. Each participant (or the parent/legal guardian if the
participant is a minor) must sign the form.
15

The Travel Agent should collect ALL forms, keep the originals on file and fax a copy of them all to
us as one submission, prior to sailing. Participants should not be directed to return forms individually
to Carnival.

Discuss with the agent/client if they will be doing meetings, or actual training sessions. Training
sessions require a large amount of floor space, so must be coordinated in an appropriate location. As
them for the amount of floor space needed and inform them upfront if there will be any challenges
with meeting their needs.

Most martial arts groups do their training on mats, which are generally large and heavy. Ask the
group if they will be using mats, and if so we need the size and weight.
The group must purchase a storage cabin to store the mats, and is responsible for moving and settingup/removing the mats for each function. If the group would like assistance in transporting and setting
up/removing the mats refer to the following document for procedure and rates for hiring housekeeping
assistance:
H: GROUP EVENT PLANNING/Cabin Deliveries & Housekeeping Assistance/Special Housekeeping
Assistance.doc
The group must sign a “Property release Form” for the mats.

Some martial arts groups may ask to bring on certain equipment that is required for their training (i.e.,
Akido sticks, nunchucks, etc). As this may present a security issue, the security Department should be
contacted for approval and coordination of boarding of the items.
Refer to the following document for updated Security contact information:
H: GROUP EVENT PLANNING/Contacts & Communication/Contact List.doc

Should you have any additional special requests from the group or should you need further guidance,
please check with a member of the Group Event Planning Management Team.
5 – 6. General Performance Group
Entertainment Technical Guidelines
Refer to the following Microsoft Outlook Public Folder for all Group Entertainment Policies:
Public Folders/All Public Folders/Carnival Corporate Folders/Entertainment/0006
Information/Entertainment Policies
Group
“Performance Group Approval Request Form”
 This document must be sent to and returned for ALL performance group requests.
 A call/email should be made to Tim Cabral for ALL performance groups. Tim will review the
group’s “Approval Request Form” and associated equipment list/technical rider to determine what
type of assistance the group will require from CCL. Tim may request a conference call to further
discuss the details with the Group Event Planner, the Travel Agent, the Band Leader and/or Band
Technician. If a conference call is requested, the Event Planner will be responsible for scheduling and
executing the conference call.
Qualifying Performance Types
Whenever you have a performance group, you need to ask what type of performance it is – get specifics.
If they say a “band” – what size is the band – they will probably have a lot of equipment and we need to
review subjects such as deliveries, storage, US Customs, etc.
16
If they say “dancers” – what kind of dancing will they be doing – as noted below we have restrictions
against certain types of dance groups.
Other types of “performances” may be baton twirlers, cheerleaders, or similar, which also have specific
restrictions set in place to ensue the safety of our guests, crew, and vessels.
Performance Type Restrictions
The following performance specific restrictions have been set in place in order to ensure the safety of
Carnival’s passengers, employees, and equipment.
 Gymnastics / Cheerleading:
Groups cannot toss persons or objects between one another, or perform pyramids or other similar type
actions.
Should a group request to perform gymnastics on-board they must conform to these regulations. In
addition, they must complete and return a “Gymnastics General Agreement” and “Gymnastics
Participant Release Forms”, by no later than 2-weeks prior to sailing.

The “Gymnastics General Agreement” states that the Travel Agency and Gymnastic Studio
assume responsibility in collecting a “Gymnastics Participant Release” Form from all
participants, and will not allow anyone who has not returned a form to participate in activities onboard. It also states that should someone who has not signed the release form participates in
activities and attempts to make a claim against Carnival that the Agency and/or Gymnastics
Studio assume responsibility. Travel Agency Owner & Witness and Gymnastics Studio Owner &
Witness must sign the “Gymnastic General Agreement”.

The “Gymnastics Participant Release Form” states that participants cannot hold CCL liable for
any damages, claims, injuries, actions or losses to the group members associated with the
activities. A form must be returned for all participants. Each participant (or the parent/legal
guardian if the participant is a minor) must sign the form.

The Travel Agent should collect ALL forms, keep the originals on file and fax a copy of them all
to us as one submission, prior to sailing. Participants should not be directed to return forms
individually to Carnival.
 Baton Tossing:
Batons CANNOT be tossed above the head or thrown between people. There are no exceptions to
this policy.

Tap Dancing:
Carnival will allow tap dance groups to perform on-board our vessels, fleet-wide, in the Main Show
Lounge only (subject to lounge scheduling availability). To ensure the integrity of our stages, all taps
must be properly tightened (loose taps and/or rough edges will not be permitted). Carnival will
require our Stage Manager and the group’s Group Leader/Dance Instructor to inspect the stage before
and after each performance, as well as inspect all dancers’ shoes prior to each of their performances.
Tapping will not be permitted in any other area on-board our ships, fleet wide.

Clog Dancing:
To ensure the integrity of our stages/dance floors/flooring, Carnival does NOT allow clog dancing in
any area on-board our ships, fleet wide. Please check with Group Event Planning Management should
you have a group requesting an exception consideration of this policy.
17

Barefoot Dancing:
To ensure the safety of our guests, Carnival does NOT allow barefoot dancing in any area on-board
our ships, fleet wide. Guests should instead dance with soft soled shoes. Please check with Group
Event Planning Management should you have a group requesting an exception consideration of this
policy.
US Customs
Pre-Clearance of items is required for items “of value” and items that will be taken back off the ship.
performances groups tend to bring “valuable” items such as sound equipment, instruments, props, etc., which
should be cleared with US Customs.
Please refer to the following document for more details regarding US Customs requirements:
H: GROUP EVENT PLANNING/U.S. Customs/U.S. Customs Requirements.doc
No Soliciting Policy
The “No Soliciting Policy” must be reviewed with every performance group, including a “No Soliciting
Agreement” being sent to and returned by the agent/client by no later than 2-weeks prior to sailing.
More details regarding the “No Soliciting Policy” can be found in the following location:
H: GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group
Requests/Soliciting.doc
Voyage Requirements Charts & Concurrence
Communicate all special arrangements in the Prelim/Final Voyage Requirements Chart. Send the
agent/client a copy of their portion of the Voyage Requirements Chart (or a copy of the group’s “Long
Memo” if one was done) and require signed a concurrence from the agent/client and the group leader.
Include in the Voyage Requirements Chart (or Long Memo) that a copy of the group’s information was
sent to the agent/client and group leader and all details contained were agreed upon. By following the
above steps, should issues concerning service arrangements surface the staff can diplomatically address
the situation and handle it on-board.
5 – 7. Festivals At Sea & Rock The Boat – Student Performance Groups
Contact Information
Four Seasons/ Rock The Boat Groups
Contact: Ken Brown
Phone: (407) 654-2500
E Mail:
Ken@fourseasons-tours.com
E Mail: Becky@fourseasons-tours.com
Contact Information
Straight A Tours/ Festivals at Seas Groups
Contact: Michael Holladay
Phone: (407) 896-1242
E Mail: Erin@straightatours.com
E-mail: Chris@Straightatours.com
E Mail: Joan@Straightatours.com
Finalizing
 Use the memo shell as your worksheet, it includes everything you need to know and cover.
If it makes you more comfortable, simply print a blank memo, scan over it while finalizing, asking for
the needed information, and fill in the “blanks” by hand. Then use this as your worksheet for typing
the long memo.
The items in the square brackets “[ ]” are the issues that need to be updated on the memo.
Storage Cabins
 The groups are being required to purchase storage cabins for storage of all instruments/equipment that
can not fit in their guests’ cabins. We will no longer provide storage. We continue to recommend that
18



as many instruments as possible be stored in the students’ cabins, so the storage cabins use is limited
to larger pieces of equipment.
Check guest list to determine if a storage cabin was purchased.
If yes:
 Update the memo with the details.
 Enter the cabin delivery gratuity charges in BV using item #C06, non-ticketed, none. Adjust the
price to $3.50 X # days in cruise.
If no, remove the “storage cabin” information from the “Equipment Storage” section of the memo
(leave the remaining storage information, along with a note that the group did not purchase a storage
cabin for the voyage).
Extended Storage of Group Equipment
The details regarding ships that will have choir risers and large instruments boarded for the entire student
performance group season have not yet been finalized. Details will be provided, and this document will be
updated, as soon as the information is received.




Festivals At Sea/ Straight A Tours will have choir risers and large band equipment boarded onto the
Sensation for the duration of the Performance Season. All arrangements will be made by Chris at Festivals
at Sea/ Straight A tours.
These Groups do not share their risers & equipment … I.e., FAS can not use RTB’s equipment on the
Paradise, etc.
The agencies will have a lender agreement on file for the entire season; a copy will be placed in the
shared area.
We will provide complimentary staffing assistance to move the risers/equipment to/from one
function per voyage. Should additional moves be required we will charge $150.00 per voyage,
regardless of the number of moves or the duration of the cruise. Enter changes in BV using item
#C35, non-ticketed, none. Note details on the final memo.
Capers Announcements
 We will provide ONE Capers announcement per function. We will not do multiple listings for back-toback performances. If there are multiple performances on different days/time frames, then we will do a
listing for each.
 If there are multiple schools or performers in the same function block, the announcements is to be
generically listed as “Rock the Boat Performance” or “Festivals at Sea Performance” (as noted on the
memo). The Capers announcement will not include the individual school names.
 If there is only one school in the function block, then it is O/K to list the school name.
Payment for Entertainment Technicians Charges
 All Entertainment Technician Charges are to be prepaid, however if additional technician fees are
required once onboard they must be paid by the group escort. When paying onboard the charges need
to be paid PRIOR to services being rendered. Please discuss payment options when finalizing and
note the memo accordingly. Your contact is Andrea Pacheco in special Accounts Department should
you have a balance due for EVP charges. She will handle all balance dues just e mail her.
Scheduling Standards
The following times have been approved by our fleet and Kerry Stables in the Main Show Lounge for use
by our Performing Groups. This information should already be blocked on your Master Function Grids
for all 2008 voyages.
19
You need to use these times. Should a group have more than 2 schools that need space. First use them pre
scheduled times and guidelines listed below.
Pre Approved Non Formal Night Times Blocked in the Main Show Lounge.
9.00am till 10.00am (student group)
4.30pm till 5.30pm (student group)
Pre approved Formal Night Times Blocked in the Main Show Lounge.
8.30am till 9.30am - (student group)
2pm till 3pm (student group)
For multiple schools on a sailing use these scheduling tips:




Small Choirs (20 or less) can be scheduled in the Aft Lounge or Lido Deck
Small Bands like Jazz Bands can be scheduled in the Aft Lounge or Lido Deck.
All Large Bands and Orchestras need to be scheduled in the Main Show Lounge.
All Dance Groups need to be scheduled in the Main Show Lounge
Welcome Aboard Orientation Meeting
 Every group must have a welcome aboard/orientation meeting, regardless if it is a performance
group or a “senior class trip” group. A CCL staff member must attend this meeting.
 Approximately 45 minutes – try to schedule between boat drill and dinner.
 Include complimentary fountain sodas with dry snacks. Enter in BV via item #787, comp, based
on total number of group guests.
Senior Class Trip Groups
 These groups will not require rehearsals/performances.
 On tight or “no main show lounge” sailings, offer the Aft Lounge or Lido Deck, if it is a small
performance group that will fit in one of these locations.
Performing Groups
 Rehearsals
o 30 Minutes
o Stage Manager ONLY - $25.00 per hour
o Group will bring their own boom box.
o They prefer rehearsals early morning (around 8am) the same day as the performance.
Rehearsals should be scheduled in the same location as performances.
 Performances
o 30 Minutes
o Stage Manager, Sound Technician, & Light Technician - $25.00 each per hour per technician.
 Festivals (multiple schools competing)
o In lieu of individual performances
o Stage Manager, Sound Technician, & Light Technician - $25.00 each per hour per technician.
Chairs
Band groups typically need chairs on stage without arms for their performances. We are pending the
number of chairs available on each vessel for these groups. Once we have the information it will be
included in this document.
20
Awards Ceremonies
 Only “Festivals” (sailings with multiple schools competing) will require an Awards Ceremony.
 Include complimentary fountain sodas with dry snacks. Enter in BV via item #787, comp, based on
total number of group guests.
 Complimentary drinks will only be provided for performance groups with a minimum of 50 guests.
If the group does not meet this guideline, make sure to remove the complimentary beverage service
information from the memo. If the group meets this requirement then a round of soft drinks will be
served 15 – 20 minutes prior to the start of the Awards Ceremony and another round of soft drinks 15
– 20 minutes at the end of the ceremony.
Debarkation Talks
 Generally not requested, however upon request schedule this for the group on the last day of the
cruise.
 Does NOT include fountain sodas.
Memos

A long memo is required for ALL RTB & FAS groups.
Adjust the memo to the sailing’s individual needs:

Senior Class Trips Groups
Remove the equipment, rehearsal & performance, and awards ceremony information from the memo
and make a note that this will not be needed on the voyage, as it is a “senior class trip” group.

Dance Groups
Will not bring any equipment/instruments, so you can remove the equipment section from the memo,
if there are only dance groups on the sailing.

Non-Performing Groups
Remove the awards ceremony from the memo.

A copy of the long memo MUST be sent to the agency for every group.
Follow-up
 Should you receive any reports from the ship regarding issues on-board, either via e-mails from the
ship, or via the group summary report, your supervisors, then the agency should be informed
accordingly.
5 – 8. Radio Groups
Private D.J. Parties -- Using CCL’s Disc Jockey

D.J. parties should be scheduled in the Disco with our D.J. running the D.J. Booth. If the Disco is not
available or is too small for the group, our D.J. can play in any lounge with a CD system, as long as
he is not scheduled to work in the Disco or elsewhere at the same time. The standard D.J. rate of
$40.00 per hour applies regardless of where the D.J. plays.

If the DJ is not available, then a Sound Technician can “D.J.” at the party at the D.J. rate of $40.00
per hour (schedule permitting).
21
D.J. Parties -- Using Radio Station’s Disc Jockey
Content:
 Music must be “PG” rated weather in a private or public venue. We only allow selections to be played
that have been “cleaned up” lyrically.
The Hotel Director has the right to stop any party that does not fall in this guideline.
If upon speaking to the agent you get the impression that the group was planning on playing music
with explicit lyrics, discuss Carnival’s “Code of Conduct” and fax our “Adult Theme Group Intro
Letter (Conduct Agreement)”, advising it must be signed and returned prior to sailing.
This document can be found in the following location:
H: GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group Requests/Adult Theme
Groups/
Adult Theme Group Intro Letter (Conduct Agreement).doc
Equipment:
 Encourage groups to bring their own equipment.

If a group is asking to use our D.J. equipment in the Disco, the group must hire our D.J. at the
standard $40.00 per hour rate to “supervise” the use of the equipment.
Our D.J. will be present in the D.J. booth at all times.

We no longer use turntables in our Discos. Records have been phased out and everything is on CD
format. D.J.’s must work exclusively with CD's in order to consider using our equipment. Should the
D.J. need various turn tables for "scratching" and other specialized effects they will need to bring
their own equipment and recordings.
Private vs. Public Functions:
 Encourage private functions.

If a group is interested in a public function:
 They must submit a play list, video, or CD so that Entertainment Department can see/hear them in
action to get a better idea of their versatility and content.
 There are a great number of musical tastes represented in our demographic that might be present
in the Disco at any given time and the DJ's must be able to accommodate all music preferences.
If the D.J. only caters to a specific type of music (i.e., Techno/Rave/Club, Hip-Hop, Latin, etc.)
they may be better off conducting private functions that will cater to their group guests who are
sailing with them as devoted listeners to their style.
 CCL is only licensed to play music in public areas that has been purchased by CCL. When approved
for “public” D.J. functions, the group’s D.J.'s are only able to play music from our library.
Radio Broadcasts

Live Radio Broadcasts can be rather pricy, and are not usually in the budget of the majority of the
Radio Groups that sail with us.
Refer to the following document for details and rates for Live and Recorded Radio Broadcasts:
H: GROUP EVENT PLANNING/ Group Types, Group Activities, & Special Group
Requests/Radio Groups/ Radio Broadcast Pricing (FAXABLE).doc

Below are some alternative, more cost effective options for Radio Groups who want to broadcast how things
are going during their cruise:
22
 Station D.J. can do a quick “call in” to the Radio Station each day during their standard show time. They
can give a quick upbeat status of how things are going on-board.
o They can call from their stateroom cabins; standard telephone call rates apply.
o With additional set-up (and cost), we may be able to arrange for the call in to take place from a
lounge during a group function, to give a more lively response with guest involvement.
o With the implementation of cellular phone service aboard Carnival ships, they can call from their
personal cell phone, either from in their cabin, at a group event, or another venue/location of their
choice. The technology is currently on the Carnival Triumph with the balance of the fleet
scheduled to be completed by early 2007. International roaming fees apply.
(For pricing, visit: cingular.com/cingularworld - OR - cellularatsea.com)
 Station D.J. can record their group functions while on-board and convert them into MP3 file (or
equivalent). The files are then transferred to the Radio Station through the Internet, via our Internet Café.
Standard Internet Café usage fees apply.
Refer to the following document for more information regarding this option:
H: GROUP EVENT PLANNING/ Group Types, Group Activities, & Special Group Requests/Radio
Groups/
Radio Broadcast Pricing (FAXABLE).doc
 Station D.J. can record group functions while on-board, and when they get off in each port of call can
express/overnight them back to the station to play the following day. DJ/Station would need to locate
shipping companies and coordinate shipping arrangements.
o
The last two options would be recorded/delayed broadcasts however will give the effect of a
longer function/broadcast. The DJ could incorporate interviews, testimonials, etc. from the guests
who are cruising with him/her.
5 – 9. Religious Groups
Individual Requests
When we have a clergy member requesting to sail on a complimentary (individual) basis, in exchange for
offering services on-board, arrangements need to be requested through Sonia Pineda, Cruise Operations,
at extension 81024 (physically located in the Doral Bldg on the 7th Floor). Sonia will provide
confirmation to the priest, minister or clergy member as well as send all details to the ship.
The following details apply to how she qualifies and the conditions associated to extending this courtesy.
 Arrangements will be made for a crew cabin in exchange for services on-board.
 All transportation and taxes are the clergy members’ responsibility. If given the opportunity of an
upgrade to a guest cabin, he/she will be responsible for gratuities.
 Priest, minister or clergy member must be registered with their Archdiocese or Main Religious
office and must send proof.
 Clergy must perform a Religious Services for guests as well as all Interdenominational service for
those of all faiths. It would be nice if they would also offer a service for the crew.
 The Hotel Director will schedule/arrange the services depending on space availability.
23
 The Cruise Director is in charge of the Priest Kit (if a Priest is sailing) and keeps everything in a
briefcase. Everything needed to hold mass is included in the kit (including the Priest's Robe), with
the exception of the Hosts, Wine, and Holy Water. There is no charge for use of the Kit.
If you need to know EXACTLY what is in the kit you will need to ask your Cruise Director.
If the Religious Services is a Catholic Mass:
 If it is a Catholic Mass the Priest will need to bring the appropriate amount of Hosts.
 Wine can be pre-ordered or purchased on-board prior to the function.
 The Priest may bring his/her own Holy Water or bless the water on-board.
 The service(s) will be advertised in the Carnival Capers.
Group Requests
When a group is sailing with a priest and requests to arrange for religious services, the following steps
should be followed.
 If the group wants their priest, minister, clergy member and a like to be confirmed in a guest
cabin up-front, they will need to do so within their group allotment utilizing their TC’s, or by
other means as determined by the group.
o
When the group provides the clergy with the cabin, the clergy has no service obligations
to Carnival, as we are not providing him with the cabin.
o
Carnival is still more than happy to allow Catholic group’s Priest to use our Priest Kit.
The Priest will still need to provide his own hosts, wine, and holy water, as detailed
above.
o
Schedule functions per normal procedure.
o
Should the group request for their services to be open to the public, the Clergy member
must be registered with their Archdiocese or main Religious Office and must send proof.
Send the information to Sonia Pineda for approval. If the public service is approved, upon
request we will include a Caper’s announcement. Include all approvals and Capers
Announcement requests in the preliminary/final voyage requirements chart.
 If the group requests for CCL to provide a complimentary cabin, they will need to follow the
previously outlined “Individual Requests” procedures and guidelines.
o
Should Carnival provide a complimentary cabin, the Clergy’s 1st responsibility will be
meeting his obligations to Carnival.
o
The Clergy Member may invite the guests from his group to participate in the ship-wide
services he will be offering.
o
If the group wants to hold private services, their clergy will need to hold the private
services in addition to those required by Carnival. Private group services will have to be
scheduled after the Hotel Director has confirmed the Priests scheduled for ship-wide
services. You should work closely with the Groups Coordinator to determine the Carnival
scheduling requirements so you can coordinate additional services with the group.
24
o
Include all private functions in the preliminary/final voyage requirements chart, per
normal procedure.
THE FOLLOWING IS A SAMPLE LETTER THAT CRUISE OPERATIONS SENDS TO CLERGY TO
CONFIRM THEIR TRAVEL ARRANGEMENTS. DO NOT SEND THIS LETTER TO ANY GROUPS. IT
IS ONLY USED FOR TRAINING.
Date
Name
Address
Name,
First of all I would like to thank you for offering your time to assist with the services onboard the Ship’s
name.
This letter is to confirm that you will be available as Chaplain for the following sailing(s):
Date
Ship’s name
City
The ship will sail from the Name of the Port and time. Please plan to board no later than Time. You may
board the vessel through Guest Embarkation. Make sure to bring at least 2 proofs of citizenship (passport,
picture ID).
Once onboard, please contact the Social Host. He will then assist you with your cabin assignment, dining
arrangements, Priest Kit, as well as the venue where Mass and Interdenominational services will be held.
The Cruise Director and Hotel Director will be responsible for publicizing the services and discussing the
schedule for the week.
The Chaplaincy aboard ship entails holding Mass for Catholic guests as well as an Interdenominational
service for those of other faiths. It would also be nice if you could offer a Mass for the crew and be
available for the guests and crew members for counseling or in case of an emergency. Monetary
collections and selling items, while on board the cruise ship, is not permitted.
In the event that you have questions or require further assistance prior to the cruise, please feel free to
contact me at the number below. Again, thank you and we hope that you have a very enjoyable cruise.
Sincerely,
Sonia Pineda
Administrative Assistant to
Roger Blum, VP Cruise Programming
305-599-2600 ext. 81024
Email:spineda@carnival.com
25
5 – 10. Special/Medical Needs Groups
The Guest Access Services Department handles all special/medical needs requests for individual and group
guests.
Group Event Planning Responsibilities:
General Medical Needs (individual basis):
When reading a file, if you come across an individual guest with general special/medical need that has not
yet been processed, follow the guidelines as detailed below and send the appropriate information to our
vessels.
Groups with Special/Medical Needs can be:
Deaf Groups, Blind Groups, Autistic Groups, Dialysis Groups, Disabled Groups, etc.
When we have a Special Needs Groups onboard our vessels we need to add any special instructions on
our Voyage Charts or Long Memos as listed in this document.
The majority of special needs groups will be the deaf and blind groups. We rarely (if ever) have other
special needs groups that require much advanced preparation. However, if you do come across such a
group, we would need to take it on a case-by-case basis and work with our Special Needs Department.
The below verbiage should be used for Special Needs Group that require the below assistance:






TTY Kits Needed
Service Animal Relief Areas
Separate Emergency Procedures Drill
Braille Items Needed
Large Print Items Needed
Group Interpreters - On the final documents these notes should ALWAYS be included:
Processing of Special/Medical Needs:
Event Planners need to send an e mail to the Special Needs Department attention to Zoe Callado to find
out who is assigned to the group you are working on and to coordinate all arrangements have been made
for the Special Group. Arrangements such services include TTY Kits, Group Interpreter information,
Braille/Large Print/Misc Special Printed materials, Service Dogs, Private Boat Drills, Wheelchair
Assistance, etc.
Once the arrangements have been made you need to place the information on your long memo you
are sending to the ship staff.
Below is verbiage you need to place on the long memos. The verbiage below is specific to Blind and
Deaf Groups.
Shore Excursions for all special Needs Groups: E Mail to be sent to Andrea Ascarate when requesting
Shore Tours. If available please provide Complimentary tickets to the groups’ escorts/ interpreters so they
may assist the blind/ deaf guests. If the Tour Operator is unable to provide a complimentary pass, please
extend a discounted fare (our cost) to the escort/ interpreters.
26
Blind and Low Vision Groups:
Procedures For Private Boat Drill & Familiarization Tour:
Date:
Location: Time:
Travel Agent Escorts and Guests are to meet in the above mentioned location with the Groups
Coordinator and the Safety Officer. Safety Officer will communicate emergency procedures to the guests.
Following the private drill, please provide the group with a familiarization tour of the ship so the
blind/low vision guests and their service animals are acquainted with their surroundings. This tour is
essential so that these guests can be self-sufficient throughout the duration of the cruise rather than rely on
our onboard staff.
At this time, please provide the above noted Travel Agent Escorts/ Group Leaders with 2 beepers/cell
phones for onboard contact in case of emergency.
Daily Activities & Dining:
Please read and broadcast on the cabin televisions the Carnival Capers “Today at a Glance” section,
the dining room lunch menu and the dining room dinner menu each day and place it on a loop. Keep
in mind, these guests are blind and just need someone to simply read them the day to day activities and
the menus. It is difficult to print Braille Capers/Menus so this is imperative that they are able to listen to
them while in their cabins. Make sure to state the time and location of each activity as well.
NOTE: We will NOT be providing Braille Menus.
Main Shows: The first few rows on the side of the Main Show Lounge should be RESERVED by
placing signs on the seats for the nightly performances.
Internal Note: Any reference to Braille Bingo cards will be noted in this section as well as any items to
returned after the sailing to: Guest Access Services – MSRZ 352S.
Note: All of our ships already know how to set up the relief areas for Service Animals/ Guide Dogs. All
you need to do is advise your vessel how many service animals they need to prepare for. See verbiage
below.
Service Animals:
There are a total of ten (10) service animals with this group.
Please review Final Group Alpha List for specific cabin numbers and guest names. Health Certificates,
Vaccination Records and Port Documents will be posted in the Public Folders under:
Guest Access Services – (Ship Name) - Forms
Shore Tours: Due to quarantine laws, Service Animals may NOT be able to disembark in some ports of
call. This needs to be noted on your documents to the ship and a note to Housekeeping needs to read as
listed below. Please coordinate this with Bryan Esper.
HOUSEKEEPING NOTE: Special blue door hangers with the CCL Logo will indicate that the Service
Animal is in the cabin while the guest’s are off shore.
27
Debarkation:
Date:
Location:
Time:
Travel Agent Escorts and Guests are to meet in the above mentioned location with the Groups
Coordinator and the Debarkation Purser. Purser will communicate debarkation procedures to the guests as
well as provide them with the proper paperwork to complete for U.S. Customs.
Please make arrangements for a meeting place and time to assist the group off the ship. It would be best to
disembark everyone at the same time to avoid unnecessary delay.
Shore Excursions for all Special Needs Groups:
Any special arrangements or any complimentary tickets are to be noted on the memo.
Deaf Groups:
Early Boarding & Embarkation:
Please provide a booth/table for separate “Special Needs” check-in for this group. Once U.S. Customs has
cleared the vessel, please allow the group to board the ship as early as possible.
Estimated Arrival Time: 11:30 am – 12:30 pm
Items Needed In Cabin:
Please review the attached Group Alpha List. This will indicate which cabins require TTY Kits.
Procedures For Private Boat Drill & Familiarization tour:
Date:
Location: Time:
Travel Agent Escorts and Guests are to meet in the above mentioned location with the Groups
Coordinator and the Safety Officer. Safety Officer will communicate emergency procedures to the guests
thru an Interpreter, who will use sign language to communicate with the group. Following the private
drill, please provide the group with a familiarization tour of the ship so the on guests are acquainted with
their surroundings. This tour is essential so that these guests can be self-sufficient throughout the duration
of the cruise rather than rely on our onboard staff.
Deaf Group Interpreters:
This sailing will have a total of XXXXX # of interpreters; they are noted below. These interpreters have
been hired by the Travel Agency. Please issue a beeper/cell phone to each interpreter for onboard contact
and emergency purposes if needed.
Group Interpreters - On the final documents these notes should ALWAYS be included:
 Daily Activities/Shows: Please provide the interpreter with literature/scripts in advance for the
shows/activities including song lyrics. The first row on the side of the Main Show Lounge should be
RESERVED by placing signs on the seats. The interpreters will be directly in front of the guests on a
28
stand. It is imperative to provide direct lighting on the interpreter during the nightly shows as to
allow the interpreters to be clearly visible.
 Shore Side Events/Tours: Carnival Cruise Lines will attempt to provide complementary tickets for
an excursion an interpreter is required. However, it may not always be possible to do so and the
interpreter has been advised that they may be financially responsible. If there is more than one
interpreter, it is the decision of the Shore Excursion Manager to decide how many complimentary
tickets are needed. Please advise the appropriate tour operators in each port that these guests are deaf
and are traveling with interpreters.
Daily Activities & Shows:
Please provide the interpreter with literature/scripts in advance for the shows/activities including song
lyrics. The first row on the side of the Main Show Lounge should be RESERVED by placing signs on
the seats. The interpreters will be directly in front of the guests on a stand. It is imperative to provide
direct lighting on the interpreter during the nightly shows as to allow the interpreters to be clearly visible.
The interpreters will provide interpretation services at certain functions and/or events occurring onboard
the vessel, including but not limited to any and all of the activities and shows listed in the Carnival
Capers.
General Information:
 TTY Kits:
TTY Kits are special kits for our deaf/hard of hearing guests.
Our general policy states that TTY Kits "are available as needed”, however this refers to individual
requests.
Large quantities are not guaranteed for group/large requests, where we may need to limit the number
of kits we can offer. Please do not confirm the number of kits Carnival will supply for deaf/hard of
hearing groups, or imply that we will have kits for all cabins booked within the group. For most
groups we are able to provide a kit for each cabin; however, there will be circumstances where we
cannot provide a kit for all cabins.
Bryan will discuss TTY Kit availability directly with the agent/client.
 Processing of Special/Medical Needs Groups’ Functions: Should the group advise they want to
set-up group functions (i.e., cocktail parties, seminars, performances, etc.) the Group Event Planner
should handle these arrangements per normal procedure.
 Processing of Special/Medical Needs Groups’ Dining: The Group Event Planning Dining
Coordinator is responsible for processing dining seating requests such as dining times and pairings
(special medical related menu requests will be handled by Special Needs Department).
Please refer to the following document for suggestions for dining seating for guests in wheelchairs:
H: GROUP EVENT PLANNING/Dining/Group Dining Procedures.doc
 Information Regarding Relief Areas for Guide Dogs:
Just some things you should know about relief areas, we at one time used balconies to set up the relief
areas for those guests traveling w/service dogs and in balcony cabins. However, due to SOLAS we can
no longer use the balconies; relief areas need to be set up in an accessible area and out of guest traffic.
The ships I believe are pretty use to having service dogs onboard now, so there should not be a lot of
question. What they question is where are the materials, I.e. the litter, boxes etc..which I will make sure
is onboard.
29
Fire regulations on balconies: Internal Information Only
Amendments to SOLAS chapter II-2 and to the International Code for Fire Safety Systems (FSS Code) to
strengthen the fire protection arrangements in relation to cabin balconies on passenger vessels were
developed in response to the fire aboard the cruise ship Star Princess, while on passage between Grand
Cayman and Montego Bay, Jamaica, in March 2006. The fire began on an external balcony and spread
over several decks.
The amendments to SOLAS chapter II-2 are aimed at ensuring that existing regulations 4.4 (Primary deck
coverings), 5.3.1.2 (Ceilings and linings), 5.3.2 (Use of combustible materials) and 6 (Smoke generation
potential and toxicity) are also applied to cabin balconies on new passenger ships.
For existing passenger ships, relevant provisions require that furniture on cabin balconies be of restricted
fire risk unless fixed water spraying systems, fixed fire detection and fire alarm systems are fitted and that
partitions separating balconies be constructed of non combustible materials, similar to the provisions for
new passenger ships.
2007 Special Needs Groups Updated as of August 6, 2007:
30
5 – 11. Wine & Liquor Groups – Special Wine Tasting Request
Carnival’s General Wine/Liquor Policy
Refer to the following document for Carnival’s General Wine & Liquor Policy:
H: GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group Requests/Wine &
Liquor Groups/General Wine & Liquor Policy.doc
Serving Sizes per Bottle for Wine Tasting:
2 ounces of each wine/champagne per person should be used at each tasting. A standard 750 ml bottle
converts to approximately 26 ounces, 13 tasting servings per bottle.
Carnival Purchased Wine Tasting Parties:
Refer to the document for standard Carnival Wine Tasting Function Options, location in Shared Area
listed below; This is a faxable form, feel free to forward it to anyone requesting information on wine
tasting function options
H: GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group Requests/Wine & Liquor
Groups/Wine Tasting Functions – Price List (FAXABLE).doc
If a CCL Wine Tasting Host is being requested by a group for a CCL purchased wine tasting party, please
e-mail the Ship’s Group Coordinator and Food & Beverage Manager to check for staffing availability and
approval (remember that we will need a staff member that will have knowledge of the wines the group
has requested). If approved, this additional staffing detail needs to be included in the preliminary/final
voyage requirements charts (or long memos). This should also be included in the e mail to Paul Shea so
he has all the information available to give you the correct price quote.
Boarding of Group Sponsored Products
While we want to be flexible, it is necessary to qualify whether an exception should be considered for a
group to board their own product, to ensure we are not unnecessarily or excessively impacting revenue or
contractual agreements with our supplies.
As soon as a group mentions wanting to board their own product, you should ask what wines they would
like to have at their wine tasting? CCL can provide any wine they want as long as we have the list of wine
the guests want to have at their event and the quantity. We want to keep the revenue in house if possible.
It will also limit the cost of transporting the wines and any breakage that might occur to the client.
Paul Shea, Director of Bar Operations (Food & Beverage Department), should be kept in the loop on all
such requests, so he can provide guidance in processing the request and assist with approvals.
If the Guest Wants A Quote From CCL:
FYI: They will need approximately 2 oz. per type of wine per guest for each wine tasting.
Customized Wine Tasting:
 If the group would like a customize package, send them a copy of our current Wine Menu located in
the Shared Area, to make their selections then contact Paul Shea for a customized quote.
 If they want to select wines that are not listed on our menus send an e mail to Paul Shea with a list of
the wines the group is requesting for a quote.
 On the e mail to Paul Shea you need to list the wines requested, the total number of wine bottles per
type needed, the number of attendees and how many wine tasting the group wants during the cruise.
31
 Once you receive the quote, you can inform the guest and if they agree make all the arrangements for
the Wine Tasting.
Standard Wine Tasting:
 If the group wants a standard wine tasting; send them the Wine Tasting Price List.
 Once the client reviews the wine tasting price list, they need to advise the Event Planner which
tasting they want to purchase.
 Once you receive the confirmation from the client on their desired wine tasting, make all the
arrangements for the Wine Tasting.
In
addition
the
following
document
should
be
faxed
to
them:
H: GROUP EVENT PLANNING/Group Types, Group Activities, & Special Group Requests/Wine &
Liquor Groups/Wine-Liquor Group - Intro Letter.doc
When processing requests for groups to board their own product for a Wine Tasting, take the
following steps:
How much total product are they requesting to board?
It is important that we help the group in determining the appropriate quantity of product to board. The
amount of wine should not exceed the number of bottles need for a true wine tasting. This is not a method
for guests to bring unlimited number of wines onboard to consume during their cruise but for a specific
Wine Tasting Function.
 For wine tasting functions, generally only a small amount (2 ounces) of each wine is served for
tasting purposes only. Wine is not usually served by full glasses for these types of functions.
 Again remember that CCL can provide any wine they want as long as we have the list of wine the
guests want to have at their event and the quantity. We want to keep the revenue in house if possible.
It will also limit the cost of transporting the wines and any breakage that might occur to the client.
Try to sell them on purchasing wines through Carnival.
Boarding Wine Through Embarkation Area:
It is the responsibility of the Event Planner to place the following information on their Voyage Chart or
Long Memo if a group is boarding their own Wine for a Wine Tasting through the Embarkation Area.
 How many bottles of wine? Use the guideline above to determine the number of bottles needed for
the Wine Tasting. Inform the client of the number of bottles allowed. ie: if the group has 16 guests
and wants one wine tasting with 3 types of wine, they will need only 2 bottles per type of wine for the
tasting totaling 6 bottles for three types of wine. Given this scenario; this is more than enough for the
groups wine tasting function.
 Who will be boarding the wine through the embarkation area? You need to list the guests’ name and
stateroom number.
 Where is the wine being stored onboard? You need to coordinate this with the ship staff as the wine
must be storage at a specific temperature, once set up note all specifics on the Voyage Chart or long
memo. Including who their onboard contact will be.
 Who is the contact person in the group to coordinate the storage of the wine with? Note their name
and stateroom number.
 All Boxes need to fit through the security scanners at the pier.
 Remember if this information is not noted on your Voyage Chart or Long Memo the wine may be
confiscated and discarded without compensation by Port Security.
32
Delivering Wine to our Ships Via Lynden Logistics Freight Forwarding Company:
If a group is sending their own wine via Lynden Freight Forwarding Company, It is the responsibility of
the Event Planner to send the client the appropriate Box Shipment Form.
It is also the responsibility of the Event Planner to place the following information on their Voyage Chart
or Long Memo if a group is sending the wine in advance of the sailing.
 Follow up on the receipt of the Box Shipment Form and complete Box Shipment Aux Memo and post
with prelim and final documents.
 Clearly note, how many bottles of wine? Use the guideline above to determine the number of bottles
needed for the Wine Tasting.
 Clearly note, who is the group contact person to coordinate the shipments with? Listing the guests’
name and stateroom number.
 Clearly note, where is the wine is being stored onboard? Remember to coordinate this with ship staff
advising how many bottles or cases need to be reradiated and how many at room temperature.
 Clearly note, what the labels read on the boxes so the ship can easily identify them.
Storage of Wine:
Storage, or lack thereof, will also play a role in the approval. Perhaps the products are ones the Food &
Beverage Department would consider approving, however the group wants to board more than we can
commit storage space for. It is important during your qualification to find out the following;
 Total quantity (and size of cases; height, depth and width) being boarded.
 Number of bottles or cases to be refrigerated and how many at room temperature.
Food & Beverage may grant the approval, however based only on a specific quantity to ensure storage
and that we do not over-stock for group’s needs.
Once coordinated with the ship, this information needs to be included in your Voyage Chart or Long
Memo.
Group Sponsored Wine Tasting Functions
Carnival is happy to customize wine tasting functions using options from our extensive wine list.
However, if a group has expressed an interest in bringing their own wines to host a private specialized
wine tasting function, they will be permitted to do so, following the below guidelines:
 Tasting functions will be limited to one hour duration each.
 A maximum of 6 wines/champagnes may be presented at each tasting.
 2 ounces of each wine/champagne per person should be used at each tasting. A standard 750 ml bottle
converts to approximately 26 ounces, 13 tasting servings.
 A set-up charge of $1.50 per person will apply (no additional 15% service fee)
The set-up charge includes the following:
1 Red Wine Glass per person 1 White Wine Glass per person
1 Water Glass per person
Cocktail Napkins
Pitchers of Water
Spitting Bucket
Sliced French Bread
Cork Screw, upon request
This fee is in lieu of the standard $10 per bottle corkage fee
Enter charges in BV using Item #859; quantity based on number of participants; non-ticketed, none.
33
 Groups may choose to upgrade food set-up to include fruit, cheese, and crackers at the standard rates.
Refer to the Carnival Entertains Book for prices. Group Event Planning staff will enter charges in BV
per normal procedure, using the appropriate item numbers for the service ordered.
 The above set-up charge/options do NOT include servers for the wine. Should the group require
Carnival Staff to serve the wine, they may hire bar servers at a rate of $50.00 per server per hour.
Group Event Planning staff will enter charges in BV using Item #984; quantity based on number of
servers hired; non-ticketed, none.
 Groups may instead choose to purchase an open bar with hot & cold hors d’oeuvres cocktail party at
standard rates (Refer to the Carnival Entertains Book), and we will include at no additional charge the
tasting as a “supplement” to the open bar including the special tasting set-up and standard cocktail
party bar servers. Group Event Planning staff will enter charges in BV per normal procedure, using
the appropriate item numbers for the service ordered.
Wine not consumed onboard:
Should there be any product left after the voyage, the person taking it off the ship will be charged any
applicable customs duty. If the group brings an excessive amount of product, U.S. Customs fees could
end up costing more than the actual product itself.
We must discuss U.S. Customs issues upfront with the group. If after taking precautionary measures the
group still has product remaining, they have several options:
1. The company (designated as one person) can take all the remaining product back off the ship with
them, and any duty owed will be charged to the designated individual.
2. The group can distribute any remaining product amongst the group guests. In some cases the amount
or product taken off by the individuals, in addition to any other items they may be taking off with
them, falls within the individual U.S. Customs allowance, and they will not be charged any duty. If
there is any duty after calculating total value of items being taken off the ship, then the individual(s)
will be responsible for any duty owed.
3. The group can leave the bottles on-board with the Food & Beverage Manager, for him to do with as
they see fit. He may either continue to keep the product in the bar locations and sell to other guests
on future voyages, or discard the leftover product entirely. This is his call, and the group has no
control over his decision. The group needs to understand that there will be no credits or payments
given for product left on-board.
Supplemental Group Product Served at a Private Party (Purchased or Complimentary) Special
Exception:
If a group has expressed an interest in bringing their own wines/liquor to supplement service at a private
cocktail party, they will be permitted to do so as part of a standard private open bar party with approval.
Refer to the Carnival Entertains Book for Open Bar Cocktail Party options and prices. Enter charges in
BV per normal procedure, using the appropriate item numbers for the service ordered.
We will not charge an additional cost for the group to add their product to the open bar party. The product
would need to be “donated” by the group, and the product will be served in the party location only, during
the specific function time only. The product will be in addition to the open bar service. There is no credit
offered to the group for providing their own product, weather the party is complimentary or paid.
If the product is hard liquor, in addition to the questions on the Intro Letter, you will also need to ask how
they want the product to be served; i.e., does it need to be mixed with something, served on the rocks,
served straight up, etc?
34
Group Sponsored Dining Room Wine Service
Carnival offers an extensive dinner wine list. However, if a group has expressed an interest in bringing
their own wines/champagnes to be served in the dining room, we will allow them to do so subject to the
standard $10.00 per bottle corkage fee ($14.00 per bottle in Supper Club).
This corkage fee will be imposed regardless of the number of bottles the group wants served. We will
NOT consider waiving or reducing the fees.
Enter charges in BV using Item #803; quantity based on the total number of bottles being served; nonticketed, none.
* If the group has separate service in the Main Dining Room and in the Supper Club, process separate
entries based on the total number of bottles for each location; remember to adjust the price to $14.00 for
the Supper Club entry.
Group Sponsored Wine for Cabin Deliveries, Gifts, etc Ordered by CCL.
Carnival offers an extensive wine list, of which all wines can be set-up for cabin delivery or we can make
arrangements for them to be delivered to a function to hand out as gifts. A discount may be considered for
large wine orders.
Cabin Deliveries for Group Bringing Their Own Wines:
If a group requests to board their own wine/champagne to be used for a cabin delivery then we will allow
them to do so. They will be subject to the standard $1.00 per cabin delivery fee.
Normal Cabin Delivery procedures should be followed.
Refer to the following document for further details regarding set-up of cabin deliveries:
H: GROUP EVENT PLANNING/Cabin Deliveries & Housekeeping Assistance/Cabin Delivery
Procedures.doc
Giveaways
If a group requests to board their own wine/champagne to be handed out as gifts or door prizes at a
function (not to be consumed during the function) no fees will be charged.
Deliveries to the Pier
A $5.00 per gift basket/bottle vendor fee is assessed for any gift item delivered to the pier at embarkation
as a bon voyage gift by a vendor other than Carnival Cruise Lines. Only gift baskets, wine, and/or
champagne are permitted - hard liquor will be turned away.
In order to avoid this fee, the group should have their gift items shipped based on our box shipment
procedures. If they have a vendor deliver items to the pier the day of sailing, the staff will assess these
fees.
Refer to the following document for further details regarding set-up of box shipments:
H: GROUP EVENT PLANNING/Box Shipments/Shipment-Delivery Options & Procedures.doc
Wine/champagne provided as “gifts” in the above scenarios are intended for in-cabin consumption.
Should a guest take the bottle to the Dining Room or Supper Club they will be individually charged the
appropriate corkage fee.
35
Supplemental Group Product Available at Bar Locations Throughout the Voyage
When asking for a special product to be to be available in Bar Locations throughout the voyage, Bar
Operations may require a sample of the product for approval.
We will not charge for the group to supplement their product at the Bars. However, the group must
“donate” the product and their guests will still be charged the prevailing shipboard price for that type of
product at a rate determined by Bar Operations, equal to similar products sold on-board. Since Carnival is
allowing the product in bar locations open to other guests during the voyage, it is effectively available to
all guests. We won’t advertise that the special product is there, however should a non-group guest see it
and ask for it we will serve/sell it to them. We will not be placed in a position of approving a special
product to be boarded for use in a public location then deny it to other guests who may see it being
served.
Bar Operations will determine the amount of product to be boarded based on the number of group guests,
how many locations they are requesting the product to be available at, and overall possible exposure to
other guests on-board.
Should you be presented with a request or scenario that falls outside of those noted above, check with a
Member of Group Event Planning Management Team for guidance.
5 – 12. Human Ash Dispersal At Sea
Meeting the needs of the family during this event involves emotional decisions about the funeral
arrangements and the care of relatives during bereavement.
Carnival Cruise Lines respects the delicate nature of this ceremony and will work to accommodate the
needs of the family as much as possible. However, the following requirements must be met to ensure our
compliance with EPA and International Regulations:
 Ensure that flowers and wreaths consist of materials, which are readily decomposable in the marine
environment. No plastic may be disposed of at sea so all bindings and decoration should be of natural
materials (readily biodegradable).
 We will only permit the ashes not an urn to be dispersed. Remember the ashes must be in a
decomposable envelope.
 Once a guest contacts the Purser's Office requesting burial at sea of cremated remains, the Purser’s
Office will contact the Environmental Office who will coordinate the burial with the Master and his
Staff.
 Based on ship's itinerary a date and time will be selected for the ceremony. The Purser's Office will
notify the guest of the date and time scheduled for the ceremony.
 A deck officer shall be present to communicate with the bridge and confirm that the ship has
exceeded 12 nm before the ceremony commences and that the beginning and end of the ceremony is
logged in the deck log.
 The Environmental Officer and/or a Security Officer shall prepare the ceremony area to ensure that
the ceremony is conducted in a respectful manner and ensure that a space is cleared for this occasion.
At least one of the two shall be present during the burial.
 The ceremony will be logged in the Bridge Log with the date, time, latitude, longitude and family
surname.
 A representative from the security department should prepare the area to ensure the ceremony is
conducted in a respectful manner and ensure a space can be cleared for this occasion.
 While U.S. policy requires that cremated remains shall be buried in or on ocean waters US policy
requires that vessels must exceed 12 nm. The Code of Federal Regulations [Title 40, Volume 12,
36
Parts
190
to
259]
40CFR229.1
is
http://www.epa.gov/region4/water/oceans/burial.htm
provided
for
your
review.
 Once onboard should the family desire any additional considerations, the Environmental Officer
should contact the ship's assigned Environmental Superintendent for clarification of any guest
request.
Should you receive such a request, you will need to E-mail the on-board Groups Coordinator, (CC: Staff
Captain, Captain, Chief Purser, Security Officer, Environmental Officer and Hotel Director) in order to
establish the location, date and time for this special ceremony. As always, all details will need to be
communicated on the preliminary/final voyage requirement charts for the voyage.
Should the family desire any additional special considerations prior to sailing please contact Elaine
Heldewier, Director of Technical, Environmental & Safety Operations, and David Steedman – Manager
of Purser Department, to review their requests.
5 – 13. Singles Group
CONDUCT AGREEMENT
Dear Travel Partner,
Thank you for booking the SINGLES GROUP, Group Booking Number 2B6G83 onboard the
CARNIVAL LEGEND sailing on 10/24/05. Carnival Cruise Lines (“Carnival”) appreciates your business
and looks forward to welcoming your group on-board. In order to ensure that all Carnival’s guests on the
sailing have an equal opportunity to enjoy their cruise, we would like to remind you of certain guidelines,
and how they pertain to your group in particular.
Based on information that was gathered from your booking it is our understanding that your group is
comprised of clients requesting “adult themed” activities and functions. The premise of your group is to
attend private functions revolving around their specific interests and affiliation.
Carnival cruises attract a number of families with children and we strive to present a family atmosphere
on board to ensure that all guests are comfortable with all facets of the cruise. Although we realize that
this group consists solely of adults, we nonetheless expect the members of the group to recognize that
minors are onboard and refrain from engaging in inappropriate conduct in public areas. Specifically,
Carnival will not tolerate public nudity, fighting, or general lewd, inappropriate, or reckless behavior. As
set forth in Carnival’s ticket contract, Carnival reserves the right to disembark any passenger whose
behavior affects the comfort and enjoyment of other guests. No refund will be given in those
circumstances.
In order to achieve balance we have strict policies that dictate what type of functions are allowed on
board. Though functions may be scheduled as “private”, we always run the risk of exposure to the
general population on board at some time. Keeping these goals and issues in mind we cannot allow the
following:
 Private functions that include “strippers”, “exotic dancers”, or nudity of any kind.
 Private functions that include “adult themed” presentations (display of adult toys/products,
demonstrations of exotic activities, etc.).
 Toga, Pajama, and other similar type theme parties.
37




If a costume party is requested and approved, guests will be required to wear non-offensive costumes.
Cruise Staff will have the right to ask someone to change into more appropriate attire in the event they
consider a costume to be offensive to others.
Lingerie modeling.
Music selections must be “PG” rated; Music with explicit lyrics is not allowed to be played in public or
private venues.
Flyers/Invitations are not to be passed out to guests on-board that have not booked through your
agency. Carnival has a strict policy against solicitation of any kind.
As Carnival Cruise Lines continues our commitment to providing a family atmosphere on board for all
guests we find it necessary to enforce our policies. Exceptions to these policies will NOT be considered.
Please understand that we are advising all groups that approach Carnival with “adult themed” groups with
our policies. Your group has not been singled out.
Though this may present a challenge for you in restructuring your group’s program, we are confident that
with your extensive experience and expertise that you will be able to provide a successful program for
your clients. We appreciate your time and understanding in this matter, and look forward to coordinating
a successful program.
We fully anticipate that the group will behave in accordance with Carnival’s rules and respect the other guests
onboard.
CONCURRENCE:
Agency Owner:
Group Leader or Organization Leader:
Print Name:
Print Name:
Signature:
Signature:
Date:
Date:
Agency Witness:
Group Witness:
Print Name:
Print Name:
Signature:
Signature:
Date:
Date:
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5 – 14. Miscellaneous Group Types & Group Activities
Motorcycle Groups
We occasionally receive requests from guests/groups to load and store their motorcycles, so they can take
them off to ride in the ports of call. Please note that due to fire hazards this is not permitted.
Biking Groups
We can accommodate a maximum of 20 bikes on Conquest Class ships. You will need to work with Port
of Embarkation Receiving Department contacts for accepting of the delivery and loading/offloading
pre/post cruise. Bikes will be loaded/offloaded via deck 0 and will be stored in one of the shell door
spaces (as close to the loading/offloading location as possible). You will need to coordinate storage
location and arrangements for loading/offloading in each of the ports with the Housekeeping Manager.
You will need to work with the Chief Purser to obtain approval from Customs at each of the ports of call
for the bikes to be offloaded.
Painting Groups
If requested, Housekeeping can provide guests with buckets/bowls for cleaning their brushes.
The group will need to bring drop cloths to ensure our floors/surfaces are not damaged.
Groups should be encouraged to use water based paints (i.e., acrylic paints) to limit the needs of solvents
as additional disposable and fire hazards arise with these types of paints.
Disposing of paint/water has to be arranged through Risk Management and the On-Board Environmental
Officer. The water that is used to rinse the brushes must be collected separately by the ship and not mixed
with the ship's waste water systems (also known as “gray water” or “black water”). The paint/water can
not be simply flushed down the sink, but is instead is managed separately via shore side disposal. Groups
should be conservative with the amount of water they use in other to minimize the volume of waste
generated. The group leader will need to coordinate their operations with the On-Board Groups
Coordinator and Environmental Officer so that the ship can manage the segregation of the waste water
generated. Depending on the volume of waste water that they will be generating the Environmental
Officer will determine the best way of colleting the waste (possible in one or two of the laundry 15
gallons containers available onboard, or if needed a 55 gallon drum can be used). Additional instructions
as to how the containers will be landed will be provided by Risk Management to the Environmental
Officer.
If the group wants to use oil based paints or other paints requiring a non-water solvent, Risk Management
must be informed so they can decide if they will grant the approval. Non-water solvents present an
entirely different set of circumstances as they require different disposal arrangements as well as will
require special storage onboard the ship due to flammability characteristics of the solvents. Should Risk
Management grant an approval for a group to use non-water based paints they will provide further details
and instructions accordingly.
As always, detailed information pertaining to the approval and the arrangements should be outlines in the
preliminary/final voyage requirements chart/memo.
Scuba Groups
Diving knives are permitted on board, however due to security reasons the knives will be confiscated by
Shoreside Security at embarkation and turned over to the ship's Chief Security Officer to be
stored/secured until the guests need them for their excursions. The guests will sign for the knives for
diving excursions and they will be confiscated again by Security upon returning to the ship after each
port. At the end of the cruise, the knives are returned to the guests in the cruise ship terminal.
39
It is recommended that the guests carry the knives into the cruise terminal in their checked luggage during
embarkation and inform the Security Officer of their possession of the knife PRIOR to their bag going
through the x-ray machine. This will assure that Security is prepared for what they will see and do not
cause a scene.
The Group Leader should organize knife "check-out" procedure with the Groups Coordinator and Chief
Security Officer once onboard.
Private Karaoke
All Carnival ships have a designated Karaoke Lounge equipped with Karaoke Equipment, a designated
Karaoke Host and a full Karaoke library. Review the master function grid and/or Carnival Capers for
Karaoke Lounge location. Groups requesting private Karaoke Sessions must schedule their activities in
the designated Karaoke Lounge, working with the lounge schedule. The group must hire the Karaoke
Host at the standard hourly gratuity rate to run the karaoke equipment and host the event (guests are not
permitted to access and run the karaoke equipment).
Please note that if you have a non-US group requesting to do a Private Karaoke session and will be
brining their own Karaoke CD's there is a chance that their CD's may not be compatible with our Karaoke
system. You will need to ask the format of their CD's, and then you will need to send an email to the ship
(Groups Coordinator and AV Manager) to verify compatibility with our equipment. If the
CD's/equipment are not compatible, the group will be required to bring their own Karaoke Equipment if
they still want to do the sessions with their CD's, or will have to use our standard Karaoke CD's.
Private Bingo
Bingo is scheduled in the Main Lounge on all Carnival ships. Bingo equipment is not portable therefore
any requests for private bingo sessions will need to be accommodated in the Main Lounge, working with
the lounge schedule. The group must hire two social hosts at the standard hourly gratuity rate; one host
will run the equipment, the other will call the numbers and work with the audience (guests are not
permitted to access and run the bingo equipment). Groups will need to provide their own bingo cards and
prizes. If a group is giving cash prizes, we can assist in setting up a cash draw onboard in order to limit
the amount of cash the group leader will need to travel with. If the group is charging for the games, they
will need to collect cash and will be personally responsible for all cash handling and storage (groups can
not bill guests sail & sign accounts for private bingo sessions).
Kite Flying
In the event you receive an inquiry regarding a group wanting to fly kites from the ship while at sea we
must advise of the following guidelines:

No plastic or metal materials may be used.

Biodegradable string must be used.

Biodegradable kite paper must be used.

Biodegradable supports must be used.

Kite flying must take place once the ship is beyond 12 nautical miles from shore.
Please emphasize that the guidelines are designed to allow everyone involved the ability to comply with
environmental policies and concerns.
Confirmation of time and location on board for the kite flying should be approved by the Hotel Director.
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Ship Tours
Bridge Tours & Engine Room Tours: Due to increased security concerns throughout the industry,
kindly inform our travel partners/clients that we are unable to provide private group tours/visits to the
Bridge or Engine Room. Additionally, we do not offer Bridge Tours or Engine Room Tours as a regularly
scheduled public activity. We do however broadcast recorded Bridge Tours and Engine Room Tours on
the in-cabin Carnival television channel, which guests may view at their leisure.
Galley Tours: Please coordinate all requests for Galley tours with your ship staff.
Additionally, on some vessels we no longer offer Galley Tours as a regularly scheduled public activity.
We do however broadcast recorded Galley Tours on the in-cabin Carnival television channel, which
guests may view at their leisure.
Incentive – Incentive Groups are usually larger groups. Companies who wish to give their employees
training in a different environment, or have business meetings/conferences will be booked under an
Incentive Group.
Student – Student groups will usually show during Spring break or summer time. They have special
requirements and agreements. If and when accompanied by Chaperones from the school, they will be
allowed to open their own Sail & Sign accounts, even if the students are under the age of 18 years old, as
there’s a special agreement already signed. You will not receive a copy of this. However, this will be
mentioned in the Final Memo. If this is the case, they will have to open the account with a minimum of
$50 (fifty dollars) cash. No credit cards shall be accepted. If the Student Group is performing and a
technician is required, they have a special fee of $25 (twenty five dollars) per tech. See more details in
Additional Charges for groups.
Wedding – These are usually the wedding guests you will have on Embarkation day. The guests who are
sailing may be booked under the same booking number. They may be entitled to a Cocktail Party during
the cruise. Pay attention as it might be a Shared Cocktail Party. Also, if you have a large Renewal of
Vows, they will be booked as Wedding. Contact the Bride and Groom on the first day to discuss the
details. See more details in Renewal of Wedding Vows.
Family & Friends – They are usually formed by a Family who is doing a family reunion or celebrating a
birthday or anniversary, they might have friends booked under the same booking number.
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6. SPECIFIC ONBOARD PROCEDURES FOR GROUPS
Although the above general procedures are used for groups at the time of booking, there are a few specific
onboard procedures for groups which the Group Coordinator must make sure they are followed.
6 – 1. Banquet Services
All private functions are the responsibility of the Assistant Maitre d'. F&B servers are assigned
exclusively to ensure all weekly function set-ups are carried out promptly.
1.) Embarkation/debarkation set-ups - Embarkation duties will include regular set-ups with coffee, tea and
danish for Customs and immigration officials on home port days.
2.) Tendering service set-ups - It will be the responsibility of shipboard hotel management to determine
the need to provide beverage service shore-side for returning guests in tender ports. Iced water and
lemonade should be provided in disposable cups and should be set up around 11.00am, staffing as
required.
Care should be taken to ensure beverages are replenished as necessary.
3.) Group function set-ups - All group special functions and regular CCL complimentary functions should
be set up by the F&B servers according to group memos. For functions where food is required, the food
must be picked up and replenished throughout the function. It will be the responsibility of the Bar
Manager/Assistant Bar Manager to ensure the function is supervised and replenished appropriately.
4.) Hospitality desks - The banqueting team (F&B servers) will be responsible to set up the hospitality
desks as required in the group memos. The group coordinator will be responsible to ensure the tables are
properly set up.
5.) In house set-ups - All in house requirements for college graduation etc. will be requested through the
Hotel Director and coordinated by the Assistant Maitre d' in charge of Room Service.
6 – 2. Prohibited Items List (Revised March 15, 2005)
 Firearms, including non-firing weapons and starter pistols
 Ammunition, including bullets, shot or missile that can be fired using a propellant
 Imitation or replica weapons, including de-commissioned weapons or those not capable of being fired,
and toy weapons
 Explosives or explosive component parts such as detonators
 Fireworks or Pyrotechnics (Except those being used in connection with a company stage production
which have been properly manifested)
 Teaser or electronic Stun Guns
 Pepper or Mace sprays
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 Telescopic or regular batons
 Martial arts equipment (Flails, throwing stars, belt buckle knives, etc.)
 Handcuffs, Brass Knuckles
 Compressed gas bottles/cylinders
NOTE: Dive tanks are allowed if empty. Medical gas bottles are allowed in connection with a certified
medical condition but cannot be packed in baggage. Oxygen cylinders must be delivered to the
pursers’ office and stored in a designated safe area.
 Diver spear guns/slings
 Knives with blades longer than four (4) inches
NOTE: Recreational dive knives are allowed onboard, but must be held in custody of the chief purser or
chief security officer. Dive knives may be checked out/in by the owner for dive excursions during the
cruise.
Ceremonial swords are at times permitted with prior notification from the
Surveillance/Security Department but are held onboard in the same manner as dive knives.
 Volatile and highly flammable liquids such as cigarette lighter fluid
 Scissors with blades longer than four (4) inches
NOTE: Large scissors of the type used by scrapbook, quilting enthusiasts are at times permitted with
prior notification from the Surveillance/Security Department but are held onboard in the same manner
as dive knives.
 Any other item made, adapted, or intended for use as a weapon
6 – 3. Guidelines for Onboard Technical Services
Meetings:
 Microphone - When 1-3 microphones are requested for a meeting, a technician is not required. If
more than 3 Microphones are requested, please contact your Group Event Planner who will
coordinate with the Entertainment Department.
 Wireless Microphones – Wireless Microphones are NOT available. This includes Handheld
Wireless, Lavaliere, and Headset Microphones.
 Background Music (Standard) – If Background music is requested for a meeting, the technician
will set the music level, and start the music. No tech fees apply.
 Background Music – (Extensive) – If background music is requested for a meeting, and music
needs to be changed out, a technician must be present and tech fees apply. No other Carnival staff
members are authorized to play background music.
 Spot Lights – If Spot Lights are requested for a meeting, standard fees apply. No other staff
members are authorized to operate the spotlights.
 Lights (Basic) – If a group requests to have the lights on for a meeting with one basic look, (Cue),
then a technician is not required, and tech fees do not apply.
 Lights (Extensive) – If a group request to have lighting changes for a meeting, a technician must
be present and tech fees apply.
43

Personal Equipment – If a group requests to connect their personal gear to the ships PA, a
technician must be present, and tech fees apply. Please contact your Group Event Planner 60 days
prior to sailing, who will then coordinate with the Entertainment Department.
Performance:
 Microphone – If Microphones are requested for a performance, a technician must be present and
tech fees apply.
 Music – If music (CD, MP3 etc.) is requested to be played for a performance, a technician must
be present and tech fees apply
 Lights (Basic) – If a group requests to have the lights on for a performance with one basic look,
(Cue), then a technician is not required, and tech fees do not apply.
 Lights (Extensive) – If a group request to have lighting changes during a performance, a
technician must be present and tech fees apply.
 Spot Lights – If Spot Lights are requested for a performance, standard fees apply. No other staff
members are authorized to operate the spotlights.
 DJ – If the group is requesting to play music for a DJ event, the group must use the ship provided
DJ/CD Combo, and a technician is not required. No personal gear can be connected to the ships
system.
 BAND – If a band is connecting to the ships PA, a technician must be present, and tech fees
apply. Please contact your Group Event Planner no later than 60 Days prior to sailing This will
allow time to verify with the Entertainment Department that the ship can accommodate the
request.
 BAND - (Self Contained) If a band has been approved as “Self Contained” by the Entertainment
Department, a technician is not required, and tech fees do not apply. In order to be “Approved”, a
complete equipment list must be provided to the Group Event Planner no later than 60 days prior
to sailing.
 Personal Equipment – If a group requests to connect their personal gear to the ships PA, a
technician must be present, and tech fees apply. Please contact your Group Event Planner no later
than 60 Days prior to sailing with a complete list of equipment. This will allow time to verify
with the Entertainment Department that the ship can accommodate the request.
 Main Lounge Performances – If a group is performing in the Main Lounge, a Backstage Manager
is required, and fees apply.
Instructional Performance

If a group is providing an instructional class, such as Line Dancing, Square Dancing, or Fitness
Classes, the ship will provide one wired Microphone, and the CD Player Combo. If the class is
held in the Main Lounge, the Back Stage Manager is required.
(NO PERSONAL EQUIPMENT IS TO BE CONNECTED)
Public Performance:
 Approval - In order for a group to receive approval for a “Public Performance”, a DVD, VHS, or
CD must be reviewed, and approved by a representative of the Entertainment Department. These
materials will need to be sent to your Group Event Planner no later than 60 days prior to sailing;
however the earliest possible notice is preferred.
 Onboard Promotions - Groups who receive approval for “Public Performance” are allowed 1 Line
in the “At A Glance” section of the onboard Carnival Capers. Signs and flyers are not allowed to
be posted, or distributed onboard. Groups are only allowed to distribute to the guests within the
group.
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6 – 4. Charging Additional Set Ups for Groups Onboard
Policy:
Carnival Cruise Lines shall make available additional set ups onboard for group
functions.
Objective:
To educate the Groups Coordinator in promoting additional onboard services (i.e.
cocktail parties) in addition to charging for the function and posting the revenue to the
applicable department.
Scope:
To be followed by the Groups Coordinator and F&B Managers.
Procedure:
1.0
While onboard, a group may request an additional party from what is listed in the group memos.
The Group’s Coordinator should be familiar with the services (and price list) available, as
provided in the “Carnival Entertains” brochure.
1.1
Equally, the Group’s Coordinator should be diligent in offering our group guests’
additional services, advising them of the additional services available from group photos
to cocktail parties, etc.
1.2
In addition to the Welcome Aboard letters (see procedure for “Welcoming Groups”)
suggesting these services, when meeting with the Group Leaders, it is suggested to
mention additional services are available while onboard.
2.0
Should a group request an additional function/party at the Purser’s Information Desk the Purser
on duty is to refer the guest to the Group’s Coordinator. The Purser on duty is to contact the
Group’s Coordinator at that time.
3.0
The Group’s Coordinator shall make all efforts to be readily available to the guest, unless
otherwise engaged in a previous organized function.
4.0
The Group’s Coordinator shall meet with the guest as soon as practical to establish the group’s
needs and to review the services available.
5.0
The Group’s Coordinator is to refer to the “Carnival Entertains” brochure for pricing.
6.0
Any food and beverage requests outside of the “Carnival Entertains” brochure are to be consulted
with the Food & Beverage Manager. We would like to meet all of our guest’s requests within
reason in order to satisfy their group’s needs and make a profitable venture for Carnival.
7.0
The Group’s Coordinator is responsible for checking the Group’s Schematic and daily Carnival
Capers for lounge availability and applicable set-up.
8.0
Upon finalizing the function with the guest, the Group’s Coordinator is responsible for charging
the function. The Group’s Coordinator is to see the Formalities Host to post this charge from the
Formalities location. For those vessels where the Bar Manager posts Formalities charges from the
Bar Office, the Group’s Coordinator shall see the Bar Manager for posting.
9.0
The cost of the function is charged to the guest’s Sail & Sign card, the Group’s Coordinator is
responsible for obtaining the guest’s signature.
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10.0
The Group’s Coordinator is to email all pertinent departments of the new event: Chef (when food
service is involved), Bar Manager, Housekeeping Manager and Housekeeping Department,
Pursers, International Pursers, Cruise Director, Musical Director, Light & Sound and Cruise Staff;
cc: Hotel Director, F&B Manager and Chief Purser.
11.0
For additional photo opportunities, the Group’s Coordinator shall seek the assistance of the Photo
Manager, checking for opportune times and locations depending on the size of the group, etc.
12.0
Additional services, non-food and beverage or photo department related are charged thru the
Purser’s (TNVT) system, Dept. 200, Item #2001 Purser Misc. Charge, G/L 453203-00200-XX
such as services of the disc jockey, see additional entertainment/audio services below. (Both files
below are “Read-Only”)
12.1
12.2
Charging for these services is also the responsibility of the Group’s Coordinator, posting
the expense to the guest’s Sail & Sign card and obtaining their signature.
A copy of the Sail & Sign receipt is given to the guest, the original should be attached to
the Overtime Pay sheet also completed by the Group’s Coordinator. (See Procedure for
Weddings/Group Functions Entertainment Pay Request).
13.0
Responsible for Compliance (Shipboard)
13.1
Chief Pursers and Group’s Coordinators
14.0
Responsible for Compliance (Shore side)
14.1
Manager, Purser Department
6 – 5. Entertainment & Cruise Staff Price List
DESCRIPTION
KARAOKE HOST
DISC JOCKEY
PIANIST
SINGING GUITARIST
DUO
TRIO
QUARTET
11-PIECE ORCHESTRA
PRICING
$ 40.00 PER HOUR
$ 40.00 PER HOUR
$ 50.00 PER HOUR
$ 50.00 PER HOUR
$100.00 PER HOUR
$150.00 PER HOUR
$200.00 PER HOUR
$550.00 PER HOUR
Entertainers can only perform in their regularly scheduled lounges. All entertainment is subject to
change. Entertainment, bands and components vary on our vessels. Please check with Special Services
for available entertainment on your ship and sailing date.
SOUND TECHNICIAN
$ 50.00 PER HOUR
Required in all locations where extensive expertise use of the house sound system is needed, except Disco
where services will be provided by the Disc Jockey.
Required in the Main Show Lounge for all group functions requiring any sort of sound assistance.
46
LIGHT TECHNICIAN
$ 50.00 PER HOUR
Required in all locations where extensive expertise use of the house light system and special effects is
needed, except Disco where services will be provided by the Disc Jockey.
STAGE MANAGER
$ 50.00 PER HOUR
Required in the Main Show Lounge for all performance events. Oversees the safe and secure use of the
stage, as well as assists with curtain and screen operations.
SPOTLIGHT OPERATOR
$ 20.00 PER HOUR, PER OPERATOR
2 per ship; Available in the Main Show Lounge for special spot lighting.
SOCIAL HOST
$ 40.00 PER HOUR
For assisting in Deck Olympics, Scavenger Hunts, and other customized Private group activities.
Available to provide simple operation of the house sound system for music provided by group to be
played/changed/cued throughout functions (in all lounges except Disco which requires DJ assistance and
Main Show Lounge which requires Sound Technician assistance). This is a simple operation of placing
CD’s in and out of the player - it is NOT a true “DJ” service.
(To avoid the fee for specific background music to be played, we encourage groups to bring with them
one CD of recorded music to be played continuously for the full duration of their function.)
DANCER
$50.00 PER HOUR
Private dance classes or dance group question & answer sessions.
Should you request a private dance class, you will also need to hire a Disc Jockey (or sound technician
depending on location of function) to run the music for the event.
PHOTOGRAPHER
Does not include photos.
$30.00 PER HOUR
CABIN DELIVERY
$ 1.00 PER CABIN, PER DELIVERY
Minimum 1 hour for all services. Additional hours, or fractions thereof, will be charged the same
hourly rates.
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6 – 6. Deck Olympic Games
EAT & RUN - Eat a muffin, blow up a balloon, run a race with it between your legs and sit down to burst
it. All six teams compete at the same time with first, second and third place finishes receiving points.
(Carnival will provide muffins, balloons to be provided by group.)
THIRD LEG RELAY - First person wraps a pair of pantyhose with a softball in the toe around their
waist. They proceed in a marked land to hit a small ball with their "third leg" to a designated point. The
"third leg" is then passed to the next person on the team. First, second and third teams to finish are
awarded points. (Escort to provide pantyhose and softball).
CLOTHES RELAY - First member of the team receives a suitcase full of clothing (dress, belt, hat
purse). On signal he/she dresses and runs to designated point with suitcase in hand; undresses and next
person in line begins. (Escort to provide all materials needed for this game).
PASS IT ON - Each team begins with 15 water balloons. Team members space themselves 12 feet apart.
With all balloons at one end, team members begin tossing the balloons to teammates. First team to
accumulate 5 unbroken balloons at the end of the line wins the event. (Group to provide balloons).
STRING THE TEAM - A large spoon is tied to a ball of string and is given to each team. On signal, the
team threads the spoon and passes down the first person's clothing and then down the second, continuing
until the last person in line is threaded and touches the spoon to the ground. Then the team begins to
unthread itself back down the line. First team to completely unthread the spoon and string wins the event.
(Carnival will provide spoon, and escort to provide string).
CENTIPEDE SHUFFLE - 12 people carry a long pipe between their legs, taking little steps and race up
and back along a set route. Timed event. (Escort to provide pipes and stop watch.)
FIRE BRIGADE - Each team forms an assembly line. On signal, the first person runs to the pool and
fills a small container with water and begins to pass it up the line towards a large container at the end.
The last person dumps the water into a large container and passes the small container back to the front
with the process continuing until the large container is filled. First team to completely fill the large
container wins the event.
(Carnival will provide large container, and escort to provide small containers).
SUNKEN TREASURE - Gold and silver await! Each team sends a member to the depths of the pool to
recover the loot. Timed event. (Escort to provide coins).
WAITER RELAY - Team member "waiter" weaves through pylons carrying tray with (2) empty plastic
glasses and (1) pitcher of water. Two customers are seated at table at end of obstacle course. Waiter
must weave through course with tray full of articles. Articles cannot be held and must remain on tray
during course. If articles drop, they must be retrieved before proceeding. If pitcher is spilled, the
“waiter” must return to the start and refill. Upon reaching customer, the “waiter” sets down the tray and
fills glasses. Customers drink contents, place empty glasses on tray and “waiter” renegotiates the course.
Next “waiter” in line precedes same steps. Timed event. Customers can be replaced each run.
(Carnival will provide trays, plastic glasses, and pitcher of water, table & 2 chairs).
THREE LEGGED RACE - Two participants will race with their inside legs tide together. (Escort will
provide ties).
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WAIST CONTEST - A measuring tape is wrapped around ten people back to back.
measurements win. (Escort will provide tape measure).
Biggest
ORANGE CONTEST - An orange is passed between a man and woman from under their chins.
(Carnival will provide oranges).
POTATO SACK RACE - Team members race jumping within a sack.
(Escort will provide sacks).
EGG ON A SPOON - Each team member will receive a large spoon. On signal first team member of
each team begins race with a hard-boiled egg in their spoon. Next team member takes egg and places it
on their spoon and continues the race.
(Carnival will provide hard-boiled eggs and spoons).
VOLLEYBALL - Traditional game will end events. (Will require the use of shipboard volleyballs. A
deposit of $10.00 for each volleyball will be required. This deposit is refundable providing all balls are
returned. The above stated deposit is to be collected onboard by the Purser's Office). Only available on
the Fantasy, Ecstasy, Sensation, and Fascination. (Or, Escort to provide volleyballs.)
STAFF. SHOULD ASSISTANCE BE REQUESTED, A CRUISE STAFF MEMBER (SCHEDULE
PERMITTING) MAY BE ABLE TO ASSIST (GRATUITY TO BE ADVISED).
PLEASE ADVISE SPECIAL SERVICES AT LEAST TWO WEEKS PRIOR TO SAILING OF ALL
GAMES TO BE PLAYED ONBOARD BY YOUR GROUP. THIS WILL ENSURE THAT THE ITEMS
NEEDED WILL BE MADE AVAILABLE TO THE GROUP ESCORT.
TROPHIES OR AWARDS ARE TO BE PROVIDED BY THE AGENCY/GROUP.
6 – 7. Groups Authorizations for the Use of Backstage Dressing Rooms
On Fantasy class vessels ONLY, dressing rooms are permitted to be used with prior authorization
from Kerry Stables, Director Carnival Productions.
On some occasions when a cast change is taking place, authorization may not be granted, as the dressing
rooms are used for costume fittings and alteration/sewing rooms.
Holiday, Destiny, Spirit and Conquest vessels are NOT permitted to be used at all, due to the
inability to secure costumes, props and wigs.
For a special sailing, in which Tim Cabral, Entertainments Special Projects Manager is required to
sail, alternative solutions may be arranged, with prior discussion with Tim Cabral and Kerry Stables
before sailing.
Most vessels have a ‘Star’ dressing room which will hold two persons at most. This room is utilized
differently on each ship, depending on the line up of entertainment that the ship offers (This room can
not always be granted). Permission for use will need to be authorized by Kerry Stables.
Any use of dressing rooms must have prior permission before sailing from the shore side
entertainment office, and this can not be granted by shipboard management.
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6 – 8. Entertainment Technicians Guidelines – Student, Non-Performance & Performance Groups
 The charge is $50.00 per hour per technician for light technician, sound technicians, and back stage
managers. (I.e., one sound technician for one hour = $50.00; 1 sound technician, one light technician,
and one back stage manager for one hour = $150.00).
Light and sound charges are to be prepaid, in house, when the services of the light and/or sound staff
are required for the full event or beyond the scope of regular on board sound and light duties.
 Some regular on-board duties of technicians and back stage managers include:
 Setting up some background music that will play for the duration of the function, leaving, and
returning at the end to give the CD/tape back to the group leader.
 Delivering/setting basic equipment and explaining it’s operation to the group member that will be
using it.
 As a general rule, if the group will need the technician for more that a courtesy 15 minutes at the
start of the function for set-up and general questions, they most likely have extensive
requirements and will need to hire them for their services.
 Below is a guideline of some services groups may be required, for which technicians and/or back
stage managers will need to be hired for:
 Sound Technicians are required in all locations where extensive expertise use of the house sound
system is needed (i.e., performance groups).
They are required in the main and aft lounges, for events (including rehearsals), when music
needs to be played/changed/cued through the house sound system throughout the function.
(Social Host can provide such standard assistance in other locations. All Sound assistance in the
Disco will be provided by the Disc Jockey.)
Sound Technicians are NOT required when the group only wants background music set-up in the
house sound system that will play for the duration of the function, without needing any changing
or cuing.
If a group needs to play/change/cue music, but doesn’t want to hire a sound technician, they can
bring their own “boom-box” and we will provide a microphone to project the sound if they would
like.
* Please note this is NOT acceptable for groups that have been approved for public performance
– even though the event is not “CCL sponsored” it does take place in open CCL venue, and
sound for approved public performances must go through the house sound system to ensure
proper quality is provided to our guests. Part of a group requesting public performance is
accepting responsibility for this service fee for the group to be provided this unique experience.

Light Technicians are required in all locations, for events (including rehearsals), where extensive
expertise use of the house light system and special effects is needed (i.e., performance groups).
(Light assistance in the Disco will be provided by the Disc Jockey.)
Light Technicians are NOT required when the group only wants “house lights” turned up for the
duration of the event.

Back Stage Managers are required in the main show lounge, for all events (including
rehearsals), when use of the main stage curtains, movie screen, and/or special scenery is
requested and approved. Required for all events (including rehearsals), when back-stage access is
requested and approved.
Back Stage Managers are NOT required when groups are not utilizing the Curtains or back stage
area, and only needs access to the front stage in front of the curtain.
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
Spotlight Operators are available in the main show lounge, for all events (including rehearsals),
when special spot lighting is needed. Fleet-wide, there are 2 spotlights in the main show lounge.
Spotlight Operator fees are $ 20.00 per hour per operator.
Spot Light Operators are NOT required if this special lighting effect is not needed.
 Fleet-wide, main show lounge light boards and sound boards are separate components, with each
located on opposite sides of the lounge. One technician cannot operate both boards.
 We need to qualify/determine from the agent what the groups needs actually are. Ask probing
questions.
Examples: Will this event require music to be played through the house sound system?
 Is this a band group that will need to run equipment through our house sound system? (Suggest they
submit a technical rider to use for review – refer to section J of this manual for more info regarding
performance groups.)
 Will it require special lighting effects and/or spotlights?
 Will the curtains need to be operated?
 Is the group asking for backstage access as a waiting/changing area?
This information will help us determine how many and which technicians will be needed. If the
group has a performance, chances are good that technician services will be required.
 Some groups may insist that they do not require technician and/or back stage manager services. Still
quote the rates and explain to them that these services are being suggested to enhance their function.
If they still do not want to hire these individuals, they will need to modify their program to conform
to the restrictions of the lounge when no technicians/back stage managers are present (as noted
above).
 Always document computer comments with details received and specific charges quoted. If a group
insists they do not want to hire the technicians/back stage manager, comment the booking with the
restrictions advised, and still note the charges quoted. Should a group decide to pay for the
technician/back stage manager fees, but later downscale the event and require less assistance after
these charges are advised, then you must again document system comments with an update.
 We need to capture on our memos as many details as possible associated to the group’s sound, light,
and stage requirements and their decision on hiring staff for each. This will help the staff prepare for
the voyage and the group’s special requirements.
 Communicate to the ship the name of the individual you finalized the requirements with, their
affiliation with the group, and weather they will be sailing with the group or not.
 If the person you finalized with is not sailing, also communicate the name of the group’s onboard contact, their affiliation with the group, and their cabin number. This way, if there are any
additional questions the staff has on-board, they can direct them to the appropriate person.
 Communicate individually that all sound, light, and stage requirements were discussed in detail,
that fees were quoted, and the group’s decision regarding hiring assistance for each:
o Example:
Sound Technician: The group will require the assistance of the sound technician during this 1hour function to cue/change music during their performance.
They have been quoted and have paid in-house a rate of $50.00 per hour x 1hour = $50.00 total
for sound technician assistance.
Paymaster, please pay out accordingly.
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Light Technician: The group was quoted a rate of $50.00 per hour for Light technician
services, however they have advised that his assistance will NOT be required. Please have
house lights turned up for this performance.
Should the group’s requirements change and they decide to hire the Light Technician once on-board,
please make arrangements, including accepting payment of the $50.00 per hour, prior to their event.
Back Stage Manager: The group was quoted a rate of $50.00 per hour for Back Stage Manager
services, however they have advised that his assistance will NOT be required. Please have the
main curtain opened prior to the group’s function start time. The group will perform in front of
the secondary curtain and has no curtain operation requirements. The group has been instructed
that all performers must come dressed for their performance, and that no waiting or changing area
will be provided back stage.
Should the group’s requirements change and they decide to hire the Back Stage Manager once onboard, please make arrangements, including accepting payment of the $50.00 per hour, prior to their
event.

Send the agent a copy of the preliminary/final memo and require signed a concurrence from the
agent and the group leader. Include in the final memo that a copy of the memo was sent to the
agent/group leader and all details contained were agreed upon.

Now if issues concerning service arrangements and fees surface, and the group leader does not
expect to pay, the staff can diplomatically address the situation and handle it on-board.
Additional Information:
 Note: The Holiday class vessels have only two technicians (no back stage manager?)
 Aft Lounges:
 Holiday class ships do not have a spotlight in the aft lounge.
 On Fantasy/ Spirit & Conquest Class Ships, one technician can run both light and sound. A 2 nd
person (spotlight operator) is required to run the spotlight (one spotlight in aft lounge), if this
service is also needed.
 On Destiny Class ships separate technicians are required to run light and sound. (If the group only
requires the house lights to be turned on/off, the sound technician can operate this via remote,
however if they require full light production as well then a light technician must also be hired). If
the group also needs spotlight, a 3rd person (spotlight operator) will also need to be hired.
GROUP TYPE SERVICE PACKAGES
For Standardization Purposes, Groups will be defined into several categories. These Categories will help
to determine Light & Sound Technician and Stage Manager Standard Service Requirements.
Should a group say they have “done it different in the past” we must inform that we are evolving the
procedure to ensure proper servicing of our groups and their programs.
 Student Performance Groups
The following will be special rates extended to all “Student Performance Groups”.
Student performance Groups are: Rock the Boat, Festivals at Sea, Millennium Travel, Caladisi Travel,
Ice Gallery, any Dance Studios, Music Schools, or other performance school based groups. These types
of groups should be clear to recognize when reviewing open performance request forms and
videotapes, as they should have many CHILDREN.
These special rates are not to be extended to ADULT performance groups.
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The below “discounted package rates” will ensure the coverage of all possible needs for the group’s
performance, and will provide best support for a superb show presentation.
All rates are based on full hours or any increment of an hour for EACH function for EACH Staff
Member. (Separate partial-hour function schedules CANNOT be combined to get a total number of
hours).
Should a particular group/performance require any additional services outside of those
specified/outlined below, please contact Tim Cabral with all pertinent information, so he may guide
you, advise if approval can be granted, and advise if any additional fees apply.
Main Show Lounge
Rehearsals
Student Performance - Bands, Dancers, Singers
 Stage Manager - REQUIRED - $25.00 per hour.
 Light Technician - UPON REQUEST - $25.00 per hour.
 Sound Technician - UPON REQUEST - $25.00 per hour.
We HIGHLY RECOMMEND Light & Sound Technicians at Rehearsals, as it will
ensure that the group and our staff are on the same page and prepared in advance for
a superb performance.
Performances
Student Performance - Bands, Dancers, Singers
 Stage Manager & Sound Technician REQUIRED - $50.00 per hour
 Stage & Sound Services Package Includes:
 Use of Main Lounge
 (2) Corded Microphones
 Cassette/CD Playback
 Main Curtain Operation
 Light Technician - UPON REQUEST - $25.00 per hour.
 Light Service Include:
 Full Theatrical Lighting
Aft Lounge/Lido Deck
Rehearsals
Student Performance - Bands, Dancers, Singers
 No Stage Manager
 Light Technician - UPON REQUEST - $25.00 per hour.
 Sound Technician - UPON REQUEST - $25.00 per hour.
We HIGHLY RECOMMEND Light & Sound Technicians at Rehearsals, as it will
ensure that the group and our staff are on the same page and prepared in advance for
a superb performance.
 Should a group request rehearsal for a Lido Deck Performance; they may be
scheduled to rehearse on Lido during early morning or late afternoon hours (prior to
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activities and busy deck hours – check with your Supervisor or your Ship for
scheduling guidance); or they may rehearse in an indoor venue should they wish.
Performances
Student Performance - Bands, Dancers, Singers
 No Stage Manager
 Sound Technician REQUIRED - $25.00 per hour for below sound service package:
 (2) Corded Microphones
 Cassette/CD Playback
 Light Technician - UPON REQUEST - $25.00 per hour.
 Full Theatrical Lighting
Addition of Services On-Board
Should additional services be added on-board, they should be added based on the above package
guidelines.
Any additional services requested on-board must be brought to the attention of the on-board
Groups Coordinator who will discuss and arrange with the Entertainment Technical Staff. The
Group Leader must be involved in all requests, as he/she is ultimately responsible for the group.
Payment for services added on-board must be billed to the group leader (or designated guest’s)
Sail & Sign Card, prior to services being rendered.
All other groups will be split into two categories,
“Non-Performance Groups” and “Performance Groups”
Should you need help identifying a group as “Non-Performance” or “Performance”
Please ask Tim Cabral for guidance.
 Non-Performance Groups
Family Reunions, Business Meetings, Seminars
 We will provide (1) Corded Microphone per lounge/room (including Main Lounge), at no charge
– no technical assistance.
 Stage Manager is NOT required for “Non-Performance” Groups in the Main Lounge.
 Should a particular group require any additional Light/Sound services, please contact Tim Cabral
with all pertinent information, so he may guide you, advise if approval can be granted, and advise
if any fees apply.
 A/V questions are to be directed to the Kevin Bernardo of Photo & A/V Media Department.
 Performance Groups
Bands, Dancers, Singers, Magicians
Rehearsal Time:
We generally recommend that Rehearsal time be double the length of performance time, schedule
permitting.
Tim Cabral will assist in determining rehearsal length and staffing requirements.
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Set-up/Tear-Down Time:
Based on individual group technical requirements, Tim Cabral will advise Set-up/Tear-down time and
staffing requirements.
STAGE MANAGER IS REQUIRED FOR ALL “PERFORMANCE” GROUPS IN THE MAIN
LOUNGE.
“Performance Groups” will be further defined as
“Self-Contained” and “Not Self-Contained”
Self-Contained
A TRUE “Self-Contained” Performance Group will provide ALL of their own equipment.






Self-Contained groups will ONLY need access to electrical outlets.
Self Contained Groups only require general lighting (house lights on or off).
Self-Contained groups can generally be accommodated in a lounge other than the Main
Lounge.
Obtain an Equipment Lists/Technical Rider – no later than 2 weeks prior to sailing.
Forward the Equipment Lists/Technical Rider to Tim Cabral, along with the lounge the group
will be scheduled in. If you have not scheduled the group, ask Tim what lounge will work
best for them.
Tim will guide you; He will advise if the group is truly self-contained and/or if technical
assistance and/or additional equipment is required, and/or what fees apply.
Not Self-Contained
If the group needs to plug into our House P.A. (sound) System and/or if they need theatrical
lighting, Technical Assistance will also be required and fees will apply.


If a group is requesting (1) microphone, a Sound Technician is REQUIRED at rate of $50.00
per hour.
If a group is asking for more than just (1) microphone:
 Obtain an Equipment Lists/Technical Rider – no later than 2 weeks prior to sailing.
 Forward the Equipment Lists/Technical Rider to Tim Cabral, along with the lounge the group
will be scheduled in. If you have not scheduled the group, ask Tim what lounge will work best
for them.
 Do NOT offer “band kits”. We should consider that these no longer exist. The term “band
kit” makes it seem as if we supply all needed for a performance; however the contents are
actually very limited. If a group asks for a “band kit” by name (because they have used it in
the past), discuss with Tim Cabral.
 Tim will guide you; He will advise you what technical assistance is required, what equipment
we can provide, and/or what fees apply.
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6 – 9. Free Play Chip Procedures
Individuals may come to the casino with free play chips that have been distributed pre cruise or they may
bring a voucher or coupon to exchange for the chips at the cage.
The procedures for using the chips are as follows:
Chips can only be played on even chance bets where no additional bets are required e.g. blackjack,
roulette even chances, pass line, don't pass line. Chips cannot be used for split bets, double down bets, or
as odds behind the pass line. Any back up or matched bet - split, double down, odds, must be made with
cash chips (e.g. one free play chip played with one $5 cash chip on blackjack the double down bet would
be two $5 cash chips)
If a free play chip is played by itself and wins it is taken and replaced with one $5 cash chip.
(Chips still receive 3 to 2 payoff on a blackjack)
If a free play chip is played with cash chip(s) and the bet wins it is paid $5 and it will remain as a bet for
the next hand. The player must bet again after the winning hand to retain the free play chip bet. The free
play chip will remain until the bet loses.
This is to encourage players to place their own money as bets with the free play chip and to become
involved in the game rather than just trying a one time shot and leaving the game win or lose.
A push or stand off chip is left to play again.
Chips cannot be played as a tip for the dealer or given as a gratuity.
Chips must be played and cannot be exchanged for cash, tokens or any other items.
6 – 10. Deaf Groups – TTY Kits
INTEROFFICE MEMORAND UM
TO:
GROUP SALES
FROM:
K. STRAWDERMAN
SUBJECT: TTY KITS FOR THE DEAF/HARD OF HEARING GROUPS
DATE:
3/10/2016
CC:
GUEST ACCESS SERVICES
The purpose of this memo is to advise you of our policy regarding TTY kits (kits for the deaf/hard of
hearing) for groups.
Please do not confirm the number of kits Carnival Cruise Lines will supply for deaf/hard of hearing
groups, or imply that we will have kits for all cabins booked within the group. For most groups we are
56
able to provide a kit for each cabin; however, there will be circumstances where we cannot provide a kit
for all cabins.
As a final point, please contact me when a deaf group is booked so that I may contact the agent/group
leader directly confirming this policy in writing.
Thanking you in advance for your cooperation. If you have any questions, please contact me.
6 – 11. Onboard Commerce
APPROVED BY: Natko Nincevic, Sr. VP Hotel Operations & Brendan
Corrigan, Sr. VP Cruise Operations.
Policy:
Carnival is committed to effectively promote its services and products, as well as its
business partners (Shops, Spa, Art, etc) in a standard, safe and professional manner.

Objective:
DATE: 06/07/2005
The Hotel Director is responsible for the onboard revenue, promotions and general
look of the vessel, and furthermore Hotel Director shall approve all promotions,
advertising, announcements, etc prior to implementation of the same.
To maximize onboard revenue while at the same time enhancing the guests experience
and maintaining the integrity and ambiance of the vessel.
Procedures to follow:
1. In the event or need for any changes, additions or deviations that alter the look, design or function
of any location of the vessel including but not limited to furnishings and fixtures, the Hotel
Director must consult with the Sr. VP of Hotel Operations, before any such changes are
implemented.
2. The attached protocol regarding onboard promotions will be extended to our various business
partners. The drawings are not drawn to scale but are meant to show the location of the promotion
vehicles (table, kiosk, desk, easel, etc).
3. General Guidelines:
a. Where promotional tables are listed as being acceptable, they will require an appropriate
matching table cloth & skirting irrespective of the size of the table.
b. The appearance, daily upkeep & removal of the display tables are the responsibility of the
department that is utilizing them.
c. All tables around vessel must be manned and not left unattended and in the case of an
emergency the department using table must remove the table immediately.
d. All signs created on-board should utilize the pre-printed formatted sent out previously
with the exception of the Dining Room Menus.
e. See detailed breakdown that is attached.
4. The Department Heads are responsible to ensure that their areas of responsibility adhere to the
guidelines set-forth in the attachment.
57
5. The Hotel Director is responsible thru the Photo Manager to photograph the promotional
locations and forward said photos to the Sr. VP of Hotel Operations.
Responsibility for compliance:
Hotel Director
Ship’s Command
All Department Heads
6 – 12. Open Bar and Wine Program
REVISION:02
POLICY:
DATE: 11/10/05
Group and Incentive Sales Departments will offer to the guest (Booking Agent or Group
Coordinator) the option to purchase an "Open Bar and Wine Program."
Note: This program is for Groups of 30 guests or more. It does not apply to individual bookings.
PURPOSE:
To provide a convenient option to companies/groups or travel agencies which enhance
their incentive programs for the cruise. It will also allow them to budget and plan the
overall cruise experience.
SCOPE:
This procedure applies to sales staff, food and beverage department staff, and accounting
staff.
PROCEDURE:
1.0
Price and selection
1.1
The price for the "Open Bar and Wine Program" is $40.00 per day per person
inclusive of gratuities.
The Open Bar and Wine Program includes the following:
All Beers, malt beverages, liquors and sodas priced at or below $7.50
A selection of wines by the glass offered at all bar locations consisting of:
Korbel, Brut
White Zinfandel, Woodbridge
Pinot Grigio, Terre Palladiane
Chardonnay, Woodbridge Twin Oaks
Merlot Walnut Crest
Cabernet Sauvignon, Woodbridge Twin Oaks
During Dinner the following wines will be served tableside by the bottle to all guests in
the program:
Day One
Piesporter, Michelsberg Spatlese
Beaujolais-Village, Georges Duboeuf
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Day Two
Chardonnay, Wallaby Creek
Cabernet Sauvignon, Fetzer, Valley Oaks
Day Three
Chardonnay Walnut Crest
Merlot, Walnut Crest
Day Four
Chardonnay, Woodbridge Twin Oaks
Zinfandel, Woodbridge
Day five
Vouvray, Alban St. Pre
Pinot Noir, Twin Fin
Day SixSauvignon Blanc, Nobilo
Cabernet-Merlot, Black Opal
Day Seven
NOTE:
Pinot Grigio, Terre Palladiane
Cabernet Sauvignon, Woodbridge Twin Oaks
The above list of wines is a guide for shipboard management and should
be followed as closely as possible. However, the selection may be altered
if certain situations arise such as excess inventories or if “special” deals
exist in the wine market. (Ala Hawk Crest)
This list should note be given to group leaders or to the Travel Agent.
The Open Bar and Wine Program does not include:
Drinks over the price $7.50
Any wine by the glass other than those noted above
Drinks served in souvenir glasses
Liquor sales by the bottle
Wine and Champagne sales by the bottle
1 and 1.5 liter bottled water
Cigars
Cookbooks/Bar books
Coffee and Food items from the “Coffee Shop” Cafe (where applicable)
Drinks ordered through Room Service
Mini Bars and/or any other in cabin beverage program
1.2
Bottled water served by the glass is permitted from all bar locations. In addition, should a
guest request a small (individual) bottle of still or sparkling water, it may be served, but
the bottle will be opened by the bar server. The cap may be given to the guest if
requested.
2.0
"Group Open Credit"
2.1
The Accounting Department will establish a "Group Open Credit account." An individual
folio number will be assigned to each guest within the group.
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2.2
Sail and Sign Card, a special "Sail & Sign Card – Bar and Wine Program" with the
group's name will be issued to each guest in the group, i.e., "Maritz Group Bar and Wine
Program ". This card will be used to purchase drinks as outline above and will not be
accepted in the Gift Shop, Photo Gallery or any other retail store on board. It cannot be
used for room service.
2.3
A standard Sail & Sign Card will be issued to all guests of that group and processed as
per established procedure.
2.4
Revenue, this program will be prepaid in full through the office. Bar sales will be
recorded on the ship. All transactions recorded to each folio number will be billed to
group master account.
Accounting office will adjust the bar revenue by reversing the Sail & Sign charges to the
group account and crediting the open bar and wine program per special services entry.
3.0
Gratuities,
All sales to the Open Bar Folio number will be rung with NO Gratuity. Gratuity will be
paid out to the staff as follows:
Bar Staff:
Number of Guests X $4.35 X number of days divided by number of Bartenders and Bar
Waiters
Example:
Destiny 7-day cruise with 300 guests with open bar
300 X $4.35 X 7 divided by 60 = 152.00 per server
Dining Room Staff:
Each waiter will be paid based on the number of guests he/she is serving:
Number of Guests waiter is serving X $.90 X number of days.
Example:
Destiny 7-day cruise with 300 guests with open bar
A Waiter Serves 20 guests X .90 X 7 = 126.00 for the waiter
The Bar Manager and Maitre D will generate spreadsheets for the above payments to
their respective crew and ensure signatures are obtained at the time of pay out.
NO EXTRA TIP CAN BE ADDED TO AN OPEN BAR SAIL & SIGN CHECK. Extra
tip can only be added to personnel Sail & Sign Cards
4.0
Terms & Conditions
4.1
It is guests' responsibility to show the "Sail & Sign Card Bar and Wine" for each
beverage purchase.
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4.2
If the guest chooses not to use the "Sail & Sign Card Bar and Wine", there will be no
credit to the group or the guest.
4.3
The "Sail & Sign Card Bar and Wine" can be used for drink purchases only. The card
will not be accepted at any other retail stores on the ship.
4.4
The "Sail & Sign Card Bar and Wine" can be used to purchase drinks for the cardholder
and for members of the same group providing everyone shows their card to the server.
4.5
The "Sail & Sign Card Bar and Wine" cannot be used to purchase drinks for other
persons with exception of situation outlined in 4.4.
4.6
In the event that guest wishes to purchase specialized items, i.e., bottle of Dom Perignon,
souvenir glass drinks, etc., which are not included and covered by "Sail & Sign Card Bar
and wine", he or she may use the regular Sail & Sign card, their own account, for these
purchases.
5.0
Responsibility for Compliance:
5.1
Shoreside:
Sales Staff, Food & Beverage Management.
5.2
Shipboard:
Food & Beverage Manager
6 – 13. Welcoming Groups
Policy:
Carnival Cruise Lines shall welcome our group guests onboard with a letter, in addition
to our Group’s Services Coordinator being present at their pre-con meeting and/or
cocktail parties. At the end of the voyage, a letter thanking our group guests will be
distributed to the Group Leaders.
Objective:
To implement a standard “Welcome Aboard” and “Farewell/Thank you for your
business” letter across the fleet signed by the Chief Purser. Equally, to ensure timely
attendance at functions by our Group’s Services Coordinators and Chief Pursers.
Scope:
To be administered by all Group’s Services Coordinators and Chief Pursers
Procedure:
1.0
Group Memos
1.1
Prior to the start of the voyage, the Group’s Services Coordinator shall view the next
voyages group memos, review group needs, venues, services, set-ups, address concerns
with any conflicts in the schedule, etc.
1.2
2.0
For any charters, large group incentives, memos from our shore side Groups department
with groups sailing in the future, all this correspondence shall be reviewed as received
and acted upon accordingly.
Welcome Aboard Letter
2.1
The Group’s Services Coordinator shall prepare a “Welcome Aboard” letter as attached
to this policy.
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2.2
This letter is to be sent to all Group Leaders and/or CEOs/Presidents/Chairpersons (VIPs)
that are escorting the group onboard.
2.3
This letter is to be signed by the Chief Purser; making themselves available for any group
concerns or needs.
2.4
This letter suggests to the group that additional services are available onboard; the
Group’s Services Coordinator shall be prepared to elaborate further on any details. (See
also the procedure for “Charging Additional Set-ups For Groups Onboard).
2.5
This standard letter is not to be altered except for the date, guests names and when
applicable the need to change the name of the Group’s Services Coordinator and/or Chief
Purser.
2.6
These letters are to be placed in the guest’s staterooms prior to the start of Embarkation.
3.0
3.1
Attendance
The Group’s Services Coordinator shall be diligent in checking all set ups for scheduled
group functions, coordinating with the Bar Manager, Chef and Food & Beverage
Manager when food & beverage service is provided. Additionally, coordinating with the
Light Tech, Sound Tech, AV Tech, DJ, Host, Orchestra, Band or photographer when
their services are required.
3.2
The Group’s Services Coordinator is to be present at the scheduled functions 30 minutes
prior to the scheduled start up time of the event.
3.3
The Group’s Services Coordinator shall ensure all set up is ready 30 minutes prior to the
scheduled start up time of the event.
3.4
The Chief Purser as a regular routine shall also make appearances to the group functions.
Overseeing the operation from the set-up to the Group’s Services Coordinator, further
introducing themselves to the Group Leaders.
4.0
Farewell/Thank You for Your Business Letter
4.1 At the end of the cruise, all Group Leaders, and/or CEOs/Presidents/Chairpersons (VIPs) are
to receive a Thank you letter.
4.2 This letter prepared by the Group’s Services Coordinator at the end of the cruise, should be
presented to the Chief Purser for his/her signature in a timely manner, in order that the letter
can be delivered and received by the appropriate guests on the last sea day morning (the day
prior to debarkation).
4.3 This letter thanks our group for their business and looks forward to welcoming them back in
the future.
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4.4 This standard letter is not to be altered except for the date, guests names and when applicable
the need to change the name of the Group’s Services Coordinator and/or Chief Purser.
5.0 Responsible for Compliance (Shipboard)
5.1 Chief Pursers and Group Services Coordinators
6.0 Responsible for Compliance (Shore side)
6.1 Manager, Purser Department
6 – 14. Special Occasion Cakes
Policy:
The Company shall provide guests an opportunity to celebrate special occasions with an
option to purchase quality occasion cakes. The dinning room staff shall ensure that all
special occasions are recognized with appropriate song and celebrations.
Procedure:
1.0
Location of Sale:
The following cakes shall be available for purchase at the locations specified here in.
a) Pre-orders through Bon Voyage (will be manifested and handled similar to other
Bon Voyage items)
b) Ordered in the dining room(s).
c) Ordered through Formalities.
d) Ordered through Café (coffee shops)
e) Ordered through Group Coordinator
2.0
Sale & Service Procedure:
2.1
The check will be rung up and the signature of the guest obtained at the time the cake is
ordered as per normal Sail & Sign procedure. A third reprint copy of the check is
required for internal tracking. The following additional information shall be hand noted
on this third copy of the check.
a) Name of the person to be included on the cake.
b) Table number and seating.
c) Day the cake is to be served.
d) Other specific details of the occasion (e.g., 80th birthday, graduation etc.).
The third copy shall be handed over to the Restaurant Hostess designated to handle the special
occasion cakes.
2.2
The Restaurant Hostess shall collate this information and advise each Team
Headwaiter/ress of the daily celebrations at their stations; as well as advising the pastry
department each evening of the cake count for the following day; count to be updated as
necessary.
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Note:
Same day orders placed at the Cafes and Formalities should be communicated immediately to the
Restaurant Hostess for updating the daily count requirement and the service team informed.
2.3
All reasonable efforts to accommodate last minute requests must be made and sufficient
standby cakes produced in the Pastry for this purpose.
2.4
The Team Headwaiter/ress shall ensure that the cake is served before dessert and dining
room staff sings the appropriate song collectively from adjoining stations. The remainder
of the cake may be transferred to a room service plate and covered if guests wish to take
it with them.
Note:
If any guest wants to celebrate a special occasion without purchasing a cake, this request
shall be accommodated with a candle placed in the regular dessert order (or a slice of
cake if the regular dessert order is fruit) and the appropriate song is sung.
3.0
4.0
2.5
Once the cake has been served, the Team Headwaiter/ress shall print his/her own name
on and sign the duplicate receipt before returning it back to the Restaurant Hostess the
same night acknowledging that the cake was served.
2.6
The receipts shall be filed chronologically by the Restaurant Hostess and kept on board
for three weeks in case of a guest dispute. After three weeks the Restaurant Hostess will
dispose of the old receipts.
Incentives:
3.1
$1.00 per cake sold shall be paid out as incentive to the person selling the cake (Dining
Room Service Team, Barista, Sales Assistant, Group’s Coordinator, Staff Bartender).
3.2
$0.95 per cake sold shall be paid out to the Pastry department divided equally between
all.
3.3
The incentives for pre-ordered cakes through Bon Voyage (Groups as well as individual
sale) apply for the dining room service staff and the Pastry staff. Incentive is not
applicable for complimentary cakes served.
3.4
The restaurant Hostess shall tabulate and advise the Chef the total number of cakes sold
during the voyage. The Chef will submit extra payment report for all pastry staff on the
attached report.
3.5
The Restaurant Hostess shall tabulate the total cakes sold on the attached form and
submit to the F&B manager who will approve and forward to Paymaster for payment.
Cost Accounting Procedure:
4.1
Pre-determined cost transfer should be generated for all the cakes served each evening
based on the breakdown of sizes. Pastry section shall be credited and the Cost of Sales –
Bon Voyage Food a/c #542113 will be charged.
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4.2
All cakes regardless of whether sold or complimentary are to be rung up as a sale
consistent with our policy. Complimentary Cakes (to be kept to a minimum and when
absolute necessary) are to be rung up on the executive folio of the person requesting or
Guest relations account logged through CRS.
5.0
Crew Discount:
5.1
A discounted rate is applicable for Crew to pre-order and purchase this cake through crew
bar only. In the event, the request for the cake pick up is outside the crew bar hours,
efforts shall be made to facilitate this through the restaurant hostess.
6.0
Responsibility for compliance:
Maitre D’s, Restaurant Hostess, Bar Management, Chef de Cuisine, F & B Managers, Chief
Pursers.
6 – 15. Group Function Signs
Policy:
Carnival Cruise Lines shall provide adequate Private Function signs to all onboard group
events, including Hospitality Desk, Shared Cocktail Party and Private Functions in
general. At the end of the function, the group may retrieve the sign considering there will
not be more functions for the group.
Objective:
To implement a standard Private Function Sign across the fleet with professional signage
for onboard group functions.
Scope:
To be administered by all on board Group Services Coordinators and approved
by Hotel Directors.
Procedure:
3.0
Group Function Signs
3.1
Prior to the start of the voyage, the Group Services Coordinator shall complete the
Printshop Request Master Form including all groups that do have onboard functions on
the upcoming cruise.
Printshop Request
Master Form.xls
4.0
Information in the form and signs
4.1
The signs will only read: “Private Function”, “Hospitality Desk” or “Shared Cocktail
Party”.
4.2
The sign will also contain the name of the group.
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Private Function
Sign.pdf
4.3
Private Function Sign
2.pdf
For the Shared Cocktail Party sign, the time of the party must be included along with all
the names of the participating groups.
Shared Cocktail
Party Sign.pdf
4.4
This form must be completed in a timely manner and signed by the Hotel Director. The
Group Services Coordinator shall include what the sign should read plus the name of the
group. The quantity of signs is also required.
Printshop Request
Form SE3 120607.xls
4.5
As a courtesy the Group Coordinator shall send an e-mail to the Printshop Technician
with all the information for the signs.
4.6
The Group Services Coordinator will hand the approved and signed form to the Printshop
Technician.
4.7
The sign shall not be laminated, as the Concurva Stands do not use laminated signs.
4.8
These signs are to be placed in the Concurva stands prior to each function at the set up
time. At the completion of each functions, it is the duty of the Group Services
Coordinator to ensure that the stands are cleared by the F&B set-up team.
7.0 Responsible for Compliance (Shipboard)
7.1 Group Services Coordinators and Hotel Directors
6 – 16. Bon Voyage Group Amenities
Bon Voyage Group
Amenities.pdf
(Printed copy at the end of the manual)
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7. WHO WILL YOU WORK WITH WHILE ONBOARD
While onboard ships there will be certain heads of department and staff members you will be working
more closely than others. Overall, maintaining a good relationship with all crewmembers is essential for a
good contract onboard any ship.
7 – 1. Captain
The Captain is the Master of the Vessel. You will work closely with the Captain every time you have a
Renewal of Wedding Vows. You will liaise with the Captain the best time for him to perform the
Ceremony. Please refer to the Wedding section of the manual for more details. You will also be close to
the Captain and all Senior Officers during the Captain’s Cocktail Party and all onboard VIP functions.
7 – 2. Staff Captain
The Staff Captain is the right arm of the Captain. If in any case the Captain is not available, the Staff
Captain is the person who will take over. Also, whenever you have a group that is requesting to have
banners placed on the outside of the ship or other specific requests, the Staff Captain will be the one who
will authorize it or not.
7 – 3. Hotel Director
The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel" department
heads to ensure company standards and procedures are being upheld, in an effort to maximize guest
service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins.
They are directly involved in the maximization of onboard revenues and will monitor and control
expenses and requisitions of all hotel departments. The Hotel Director ensures all group functions and
our VIP guests are looked after. You will work very closely to the Hotel Director. Should you have any
questions regarding venues or group issues, you will receive instructions from the Hotel Director on how
to proceed. The Hotel Director also oversees all VIP functions.
7 – 4. Chief Purser
The Chief Purser is the person you will respond directly to. Any issues you might have with a group, the
Chief Purser will be able to instruct you on what actions to take. The Chief Purser is responsible for the
overall operation of the Guest Services on board and manages the Purser department, which includes the
Manager of Staff Administration. This includes the operation of the front desk to ensure company service,
administration, and guest relations standards are met. They will also encourage and support office accord
that facilitates developing the potential of the Purser Team.
Manager of Staff Administration - Responsible for assisting crew with their administrative needs and
other related issues.
7 – 5. Pursers
The Pursers are the front office of the ship. They will maintain company service, to ensure proper guest
service levels at Front Desk. They will receive group leaders and group requests at the desk and will
contact you for quick reference and solution. They will be of great assistance for questions regarding the
ship and the operation.
You will offer assistance to the Pursers when you are not busy with group functions. You might be
scheduled for phone duty, usually at least once every cruise on a sea day, depending on group functions.
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7 – 6. Food & Beverage Manager
The Food and Beverage Manager is ultimately responsible for all areas of the food and beverage
operation which includes all galleys, restaurants and bars. They are responsible for costs, quality of
product and service for their department. Responsible for the sanitation of all food and beverage areas
they ensure that the ship meets all USPH requirements.
7 – 6 – 1. Assistant Food & Beverage Manager – There is usually more than one assistant, beginning
with a Senior Assistant F&B Manager, they work alongside the Food & Beverage Manager.
7 – 6 – 2. Maitre D’ – Manager of the Restaurant team/Dining Room Department, ensuring proper guest
service is provided. Responsible for guest’s dining assignment. Every ship has also one Assistant
Maitre’D responsible for the set ups of all group private functions. You are responsible to communicate
with them whenever a set up is required.
7 – 6 – 3. Room Service – they will assist you with the set ups for functions and delivering the Welcome
and Farewell letters for groups. They will also be the ones doing the
7 – 6 – 4. Restaurant Hostess – Meets and greets guests at the entrance of the dining room/restaurant and
is responsible for Bon Voyage and Weddings.
7 – 6 – 5. Chef – Responsible for the staffing and food production in the galleys and room service.
Coordinates with the Food & Beverage Manager in the preparation of weekly supply orders. Responsible
for the overall quality of food preparation onboard. The Chef is the person responsible for the preparation
of the food for all private functions and special luncheons.
7 – 6 – 6. Bar Manager – Responsible for overseeing the entire bar operation, including cocktail parties
and controlling cost and revenue. The Bar Manager will schedule all the necessary bar staff for the private
function that require bar service, either functions with open bar or sail & sign bar.
7 – 7. Cruise Director
The Cruise Director manages all entertainment personnel, including hosts, dancers and musicians and
onboard activities and entertainment. The Cruise Director prepares the Carnival Capers for printing,
schedules shows and activities, provides information talks on ports of call/shore excursions,
embarkation/debarkation procedures. It is your responsibility to inform the Cruise Director in a timely
manner about all the Capers Changes, should you have any. This must be done prior to the cruise even
starts so that they have enough time to prepare and print the Capers with the correct information for the
guests. The Cruise Director will also scheduled the DJ’s for functions should you require any. The Cruise
Director has all dealings with advertising revenue and promotes all ship's activities. The Assistant Cruise
Director, Dance Captain and Musical Director all report directly to the Cruise Director.
The Assistant Cruise Director and Social Hosts assist the Cruise Director with activities and host most of
the activities onboard, encouraging guest participation. They will also assist you with group functions
when required. You will have their assistance with Deck Olympic Games or as specified in the Group
Final Memo.
The, Back Stage Manager, Light and Sound Technicians set up the various activities onboard mainly in
the main show lounge. They will assist you with group functions whenever a group requires technical
assistance. You may refer to the Group Procedure section for more details.
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The Musical Director is responsible for all the musicians onboard. Should you require a pianist for a
wedding for example, the Musical Director will assign one. Also, it is the responsibility of the Musical
Director to authorize the use of pianos and musical equipment onboard each ship.
7 – 8. Housekeeping Manager
Responsible for the Housekeeping and Laundry operation, and the staff associated with each, including
ensuring high standards of cleanliness, compliance to rules & regulations, USPH, effective management
& cost control.
7 – 8 – 1. Assistant Housekeeping Managers – Responsible for assignment and supervision of tasks as
assigned by the Housekeeping Manager. They ensure standards are met and maintained. They are
responsible for a team of Stateroom Stewards, Hotel Stewards and Staff Stewards, ensuring high
standards of work and timekeeping. As the housekeeping department is responsible for all areas of
cleanliness onboard, there are several assistants covering each area, including open deck, public areas and
crew areas. Also, working different shifts, such as a Day Assistant(s) and Night Assistant(s).
7 – 8 – 2. Laundry Manager – Responsible for the cleaning and pressing of all items onboard, such as
guests' clothes, ship's linens (tablecloths, napkins) and crew clothes. Responsible for the operation and all
personnel associated with the Main Laundry.
7 – 9. Youth Director
Manages the "Camp Carnival" youth program. Supervises the youth counselors in performing baby sitting
and scheduled youth activities. Should you require to use any space where the Camp Carnival would need
to change location the Youth Director is the person to contact before confirming the change of location
with the main office.
7 – 10. Chief Accountant
Responsible for virtually all cash handling onboard, the Chief Accountant will control the ship's safe,
prepare weekly cash and expense reports, pay tour operators and issue funds to the Pursers for Purser
floats. The Chief Accountant also collects the cash deposits from business partners in addition to the
Casino. The Chief Accountant is responsible for overseeing the cost and revenue accountants in their
departments and ensuring proper reports are generated daily.
7 – 10 – 1. Revenue Accountants – Responsible for the maintaining the Sail & Sign system. They
recognize and repair problems with the system, execute daily and voyage functions and balance all cash
reports and figures related to Sail & Sign. Any issues regarding group onboard credit not posted in the
guests accounts they will be able to help you figure out what happened.
7 – 10 – 2. Paymaster – Responsible for paying the crewmembers onboard their salary. Also the
Paymaster will pay out any crew member who worked at a group function and is entitled to extra pay. On
the other hand you will be responsible for preparing the correct paperwork including the Hotel Director’s
signature.
7 – 11. Photo Manager
Responsible for the entire operation of the Photo Department, including controlling costs and maximizing
revenue. Must adhere to USPH regulations within the photo lab. The Photo Manager will approve group
photo times and schedule the Photographers for weddings and group functions should they be required.
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7 – 11 – 1. Photographers – Responsible for taking photos in all guest settings throughout the ship,
developing the photos and photo sales to our guests.
7 – 12. Shore Excursion Manager
Primarily responsible for the promotion, operation and balancing of the shore excursion sales system as
well as contacting tour operators to coordinate the tours and tour counts. Responsible to resolve tour
complaints and rent snorkel equipment.
7 – 13. Audio Visual Manager
Responsible for filming and editing the daily Funship video, repairs to televisions and in-cabin TV
broadcasting.
7 – 14. Ship’s Doctor
Oversees the medical team onboard and makes any final decision on medical treatment for our guests and
crew. Only the Doctor can prescribe medications. The Doctor will have set hours, usually 8:00AM to
11:00AM and 3:00PM to 6:00PM, refer to the Carnival Caper.
Ships’ Nurses - A small team of nurses will assist the Doctor in making a Medical Team. The Nurses deal
directly with the guests and assess their condition before being seen by the Doctor. They prescribe over
the counter treatments and handle the billing of any medical services provided to the guests.
7 – 15. Information Systems Manager
Better known as I/S Manager, this position is responsible for the maintenance of virtually all computer
systems onboard. I/S Manager troubleshoots and repairs any problems with the ship's hardware and
software.
7 – 16. Casino Manager
Responsible for the overall operation of the casino. Ensures all rules and regulations are being adhered to.
Cashiers - Handle money in exchange for casino chips for our guests. They are found in the ‘cage’ of the
Casino.
7 – 17. Spa Carnival/Salon Manager
Oversees the entire Spa operation including the Gymnasium. "Steiner's" is a separate business from
Carnival Cruise Lines. Includes the Salon, Massage/treatments rooms, Gymnasium and exercise classes
such as ‘Spinning’ and yoga.
7 – 18. Gift Shop Manager
Oversees the entire Gift Shop including, logo-wear, jewelry and liquor. The Gift Shop is also a separate
business from Carnival Cruise Lines.
7 – 19. Golf Pro - Elite Golf
For a fee the Golf Professional provides golf lessons on the open deck and organizes tee-times for our
guests ashore. The golf pro escorts these guests and plays a round of golf with his guests. Two-way radio
rentals are also available through the Golf Pro.
7 – 20. Internet Café – Digital Seas
The Internet Café Manager is responsible for the onboard Internet Cafés (Guest and Crew). The Internet
Café Manager maintains the hardware and software of this café and deals directly with any queries.
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8. DETAILED DESCRIPTION OF ONBOARD MATTERS
8 – 1. Documents & Paperwork
8 – 1 – 1. Public Folders Posts
Main information regarding the upcoming future cruises will be posted in Outlook’s Public Folders.
All Preliminary Charts, Final Charts, Box Shipments, Cake Memos, Equipment Lists, Long Memos,
Addendums can be found under E-Bullet/Ship Name/Groups folder.
Documents as Wedding Memos and Renewal of Vows Memos can be found under
Bon Voyage/Ship Name/Weddings.
This folders need to be checked frequently as posted documents carry very important information
regarding the groups functions or weddings. They are the base of Groups Function Sheet and Lounge
Availability Grid.
8 – 1 – 2. Preliminary & Final Memos
These memos will contain the most important information about the groups you will receive onboard. The
Preliminary memo should be posted at least a week prior to the voyage starts so you have enough time to
do the proper adjustments should it require.
The Final Memo is found in the E-Bullet under the name of the ship and then Groups. When reviewing
the information in the memo, ensure that there are no questions left behind. If you find any discrepancies
contact your Event Planner immediately for correction. The final memo should be available a day or 2
before the start of the new voyage. Once reading through the final memo and final chart, communicate all
caper changes for that voyage to the Cruise Director and the department head that will be affected by the
change, e.g. Art Auctioneer / Youth Director. The Chief Purser and the Hotel Director must be copied in
on the e-mail.
8 – 1 – 3. Capers Changes
In order to have a smooth sailing, it is the Groups Coordinator responsibility to communicate with the
Cruise Director at least 48 hours prior to the beginning of the cruise, any Capers Changes. The Capers
contain all the information of the activities scheduled all around the ship for all guests onboard. Should a
group be booked in a lounge where a general activity is taking place the group coordinator will make sure
that the appropriate change is done in the capers, that will also include the At A Glance portion. The
Group Coordinator will also make sure that the Head of Department concerned in the activity change has
agreed to it and approved, before having the changes done. The Group coordinator will not simply change
an activity to accommodate a group function. See below example:
FREEPORT (Tuesday - June 26)
Under: MUSIC & DANCING
Martini Moments with "Rise Up"
8:00pm -12:00am …………………….. Michelangelo's Lounge
 Replace with:
Martini Moments with "Rise Up"
9:30pm - 1:30am …………………….Michelangelo's Lounge
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Under: At a glance
8:00pm Martini Time………..............… Michelangelo Lounge
Live Music…........................… Michelangelo Lounge
 Replace with:
9:30pm Martini Time………..............… Michelangelo Lounge
Live Music…........................… Michelangelo Lounge
8 – 1 – 4. Welcome & Farewell Letters
Welcome letter and Farewell letter to group leaders are used fleet wide. New Group Coordinator should
enter his/her name and must not change the contents. The welcome letter should have also contact details
such as beeper or cell phone number. The letters are then printed and are given to Chief Purser for
signature.
Master letters can be found in the F:/Drive under Groups/Letters. There are 3 files which are
interconnected through mail merge. When Mail Merge Recipients are updated, the letters can be merged
to printer as well as the envelopes with group leaders’ names and cabin numbers. The letter saved under
file named Function Letter needs to be updated page by page as every group with functions has different
dates, times, events and locations of their functions.
Welcome Letters: These are to be sent out on embarkation morning. Clarify all cabin numbers by using
TNVT. Contact Room Service for the delivery of the letters (# 8000). Farewell Letters: These are to be
sent out on the last evening of the cruise.
8 – 1 – 5. Groups Function Chart & Groups At A Glance
These two documents are the guidelines for the Group functions on board and many departments depend
on its contents. When Final Voyage Chart and Final Wedding Memo are posted these documents for the
next voyage can be prepared. Master Function Chart and Groups At A Glance are saved in the F:/Drive,
under Groups/Masters/At a Glance or Lounge Chart. Empty spaces are to be filled out with proper
information about the group. Depending on the group’s needs different departments are to be involved.
Once the Function Chart and the Groups At A Glance are completed, they should be saved in the
appropriate Voyage File. All the functions are to be entered according to the day, lounge and time when
they are taking place on board. In case there is another activity blocked at that time, the function or ship’s
activity needs to be re-scheduled. It is vital to contact the proper department and consult with them what
would be the best solution to resolve the discrepancy.
Both documents are to be sent via e-mail to ship’s departments prior to the beginning of the next voyage.
The dead line to do so is by the last day of the old voyage before 12:00pm.
Whenever ship’s activities change, Grids are to be updated. A copy of the new Grid has to be sent to the
head office where the Group Special Services Coordinator pre-schedules groups according to the lounge
availability. Ideally this should be done at least once a month.
8 – 1 – 6. Function Reminders
As the functions posted in the Groups At A Glance are not set in stone, a daily function reminder e-mail
should be sent to the onboard departments involved in the group functions for the following day. Please
see below information that the e-mail should include:
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Good Evening,
Just a friendly reminder for tomorrow’s functions:
Function:
Group:
Location:
Time:
F&B:
Tech:
A/V Tech:
Entertainment:
Photo:
Guests:
8 – 1 – 7. Groups Summary Report
This report should entail all information regarding groups and their functions as well as their concerns. A
group report must be completed at the end of every voyage and sent to the following: Hotel director;
Chief Purser; Group Event Planner Shore Side and Supervisor. This report is to be sent out on the first sea
day of the new voyage. The report is separated in two parts. In the first part should be all the groups that
had functions. A brief description of the function is entered as well as any incidents from the CRS system.
The second part of the report should be the groups with no on-board requirements. If there were
additional functions arranged, a brief description should be entered.
Major incidents should be logged into CRS. You will be provided with your personal log in. all
information logged into CRS must be included with you end of voyage group report that you send to the
office. You may do this by copying and pasting the incident. Always complete a spelling and grammar
check before sending out any report and once you have completed your CRS incident. Always follow up
on your incidents pertaining to groups. When compiling a report always speak in the third person:
REMEMBER this is a LEGAL DOCUMENT. The group summary report is used as a reference by shore
side group coordinators when booking repeat groups.
A second file should be created with only the incidents documented for the groups.
8 – 1 – 8. Payforms
Whenever group functions require assistance of other departments, the proper staff members are entitled
to receive additional pay for their time with groups. The payform is prepared after the function is finished.
Master payforms can be found in the F:/Drive under Groups/Masters/Payforms. Every payform has to be
backed up by the document that confirms the service fee was collected in the office as well as the amount
of money that has to be paid out to the proper crew member. In case the group is not satisfied with the
CCL staff member, they are entitled to be refunded. Incident needs to be entered in the CRS and head
office needs to be notified. In case the group runs overtime, the extra pay has to be collected on group
leader’s S&S card. A copy of the receipt should be attached to the pay form as well. The rates for the
technicians differ from the group status. Student groups pay 50% of the regular rate for all technicians.
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8 – 2. VIPS
VIPs are taken care of on a daily basis. Confirm with the respective individuals that all Letter’s, Fruit
Baskets, and Champagne are in the cabin on embarkation day. Please ensure that when you have VIPs
check that they are having a great time. Make sure that they are invited to the VIP party if there is one.
Table visits are a must and should be carried out on formal night, preferably during dessert. Check on
them once we set sail on a port day to find out if they enjoyed their tour and everything went well. Also
let them know if they require anything regarding debarking the ship, you will assist them in any way
possible.
8 – 2 – 1. Carnival Vacation Club Members
According to a new procedure that started on March 23rd, 2007, the Groups Coordinator will be the point
of contact on board for CVC program. All prior requirements and requests of CVC members sailing will
be sent by Christine Jones to the Groups Coordinator. The two letters have been revised and their final
versions are saved in the F:/Drive under Groups/Letters (to be now printed on Carnival Letter head). All
other requirements and benefits remain the same as outlined in the emails sent by Christine. The cocktail
party was provided only on ships selling CVC. . Since we are no longer selling this program on board, the
guest are not entitled to this benefit, and therefore the cocktail party is no longer required. In the event,
that some guests are aware and complain/ comment then it should be appropriately handled with a $10
onboard credit. Also, the Sail & Sign Cards of the Carnival Vacation Club Members should be retrieved
by Room Service the day prior to Embarkation and given to Chief Purser to place a sticker on the card.
Some of the membership benefits are:
Priority Check-In -- Skipper's Club has been requested. Member was instructed to pre-register on
FunPass.
Welcome Aboard Gift -- Chocolate-covered Strawberries have been ordered.
Carnival Spa Benefits -- Members are entitled to 25% discount while in port. Please notify Spa staff of
member's names so they are recognized when they make contact.
Priority Shore Excursions – Please assist with the requests indicated in the attachment.
Preferred Dining Room Seating – Please assist in accomodating the members dining preferences as
indicated in the attachment.
Priority Debarkation – The Debarkation letter needs to be delivered to the guests along with Zone 1
tags. Please notify the room steward these guests are VIP's. They will be given Zone 1 luggage tags for
debarkation and instructed to contact the Stateroom Steward if they need more.
8 – 2 – 1. Carnival Concierge Club – Platinum Guests
Policy:
Carnival will provide an exclusive concierge club to recognize its Platinum guests (10
cruises or more) and Milestone Guests (25, 50, 75 and 100th cruise).
Objective:
To provide Platinum & Milestone guests with dedicated benefits in appreciation for their
continued loyalty.
Procedure:
1.0 Guests who have sailed ten cruises and/or part of the Milestone loyalty program shall qualify for the
Carnival Concierge Membership.
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
1.1.
Milestone guests will receive by mail one of the attached Milestone Rewards letters. The letter
will be tailored to the Milestone cruise they are about to embark on.…e.g. 25th, 50th, 75th or 100th
cruise. Examples of one of the 4 letters is attached.
Platinum/Milestone guest status shall be automatically identified by historic data records and
platinum card shall be issued accordingly.
 Milestone guests will be issued a Platinum card with identifying Milestone sticker (as
shown below.)
 The Chief Purser will be responsible for securing these stickers to the Milestone Guests
Platinum Sail & Sign card prior to embarkation commencing in order for guests to
collect in the terminal.
1.2
2.0
Platinum/Milestone guest status issued on board; in the event that a guest claims to have sailed
ten or more cruises and automated system does not recognize, we must verify according to
following process and issue or deny platinum guest status accordingly.

Chief Purser to log into the past guest portal and try and validate first using this system.

If validation cannot be completed through the past guest portal, the Chief Purser must
send an email to the following e-mail dist list to ask a member of shore side to further
investigate DistList Verification Platinum Status.

Staff will be available
hours:
8:00am – 5:30pm
7:00am – 3:00pm
3:00pm – 11:00pm
through this e-mail dist list to further assist during the following
Monday – Friday
Saturday
Sunday
Concierge/Milestone Membership includes the following benefits;
2.1
2.2
2.3
VIP Check-in at the pier.
Personalized stationery and envelopes.
Canapés delivered to the stateroom (5 day voyages and longer).
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2.4
Petit fours delivered to the stateroom.
2.5
A special gift “Carnival Concierge Tote Bag” delivered to stateroom.
2.6
Complimentary $20 dollar entrance to Blackjack or Slot Tournament.
2.7
Complimentary wash and fold service.
2.8
$5.00 of complimentary arcade tokens for under 18 year olds
2.9
Guaranteed dining time.
2.10
Guaranteed Supper Club Reservations. (selected vessels)
2.11
Exclusive Behind the scenes tour of the Galley.
2.12
Priority Spa Carnival reservations
2.13
Priority tender boarding.
2.14
Priority debarkation.
2.15
Milestone guests who sail on their 25th, 50th and 75th cruise will receive a shipboard
credit representing 25, 50 or 75 percent of their cruise fare, respectively, for that
particular voyage. The credit will be awarded only once for each milestone reached and
will be posted to their sail and sign account through the Bon voyage system. Guests
sailing on their 100th cruise earn a complimentary Caribbean, Mexican Riviera or Alaska
voyage of up to eight days in length. (Shipboard credits and free cruises received for
milestone cruises are non transferable and non-refundable.) In addition, these guests will
receive the benefits and amenities of the Platinum cardholders.
2.16
An established toll free reservation line designated specifically for Milestone guests has
been setup; this will be handled by our reservations team.
2.17
The following attached letters will be sent to the guest prior to their sailing. The letter
instructs the guest to call a 1-800 number prior to taking their cruise in order to establish
their onboard credit.
letters.pdf
If a guest boards the vessel for their cruise and may have neglected to call the 1-800
number to establish their credit. The Chief Purser can contact the following shore side
office personnel in order to have the onboard credit authorized: Dagmar Vallejo copying
Isabel Jimeno.
3.0
A dedicated phone line  “6676” will be available and answered by the Purser Office 8am 8pm. This phone number will be communicated to all Platinum Guests through the welcome
aboard letter they receive in their stateroom. This number should not be advertised anywhere else
or used internally for any other reason other than the Concierge Club.
3.1
The dedicated phone must be in an area of the Purser office where it is in easy reach and can be
answered with-in 3 rings. The phone must be answered by saying “Good
morning/afternoon/evening Concierge Club, Pursers name, how may I help you?”
The
Concierge desk phone hours will be 8am - 8pm every day.
3.2
Whether it is by telephone or in person, every attempt should always be made to address the
guests by their name…Mr. Mrs., Ms (guest’s surname).
4.0
A Concierge Club Sign shall be permanently placed above one of the Purser stations indicating a
priority line for any Concierge Club member who need assistance. Station shall be adjusted
accordingly to create a special line.
76
4.1
Once the purser is finished assisting their current guests, the Concierge Club member in line will
be next guest attended.
5.0
The Chief Purser will generate the Concierge Club Documents from the TNVT system as shown
below, selecting the pre Voyage Option. The voyage should be typed and entered in this format
VA20060122007.
6.0
The reports generated show all eligible guests who can participate in the program. This report can
be generated up to 3 days out from a future voyage and again at anytime during a present voyage
and looks like this attachment below. Reports will also be posted to the E-Bullet in Public
Folders. These reports must be posted and updated promptly.
_u03_appl_PAX_dat
_concierge_club.txt
7.0
Welcome Aboard Letter / Debarkation letter - The Chief Purser will be responsible to run the
mail merge. This mail merge will generate the personal letters and personal stationary that will be
required to be placed in the guest’s stateroom prior to embarkation by a member of the
Housekeeping Department. Please see the attached for instructions and screen shots on how to
run the mail merges. All letters issued to guests should be in the approved font style of “Arial” in
font size pt11. Please note two different letters one for 3-4 day itinerary and 5-7-8-12 day
itinerary. Note * 4-5 day itineraries will be required to use both letters. Please also note that you
must remove the verbiage in the welcome onboard letter that refers to the Supper Club if your
respective vessel does not operate with this restaurant. This also refers to Tender Service as well.
Concierge Letter 3-4
day.doc
8.0
Concierge Letter
Concierge Club
5-7-8-12 day.doc Debarkation letter.doc
VIP Check-in at the Pier - The guest documents will inform the guests to proceed to VIP checkin (formerly known as “Skippers Club”). Embarkation will ensure that the guests are expedited
77
through the check-in procedure as quickly as is possible. Platinum guests should be given first
choice of upgrades should they be available on embarkation day at regular tariff.
9.0
Personalized Stationery - Will be delivered into the staterooms by housekeeping before
commencement of embarkation. Each Platinum guest will receive 3 x personalized letter headed
paper and 1 x envelope per Platinum Card Holder per cabin. Please note the two types of
stationery; the silver/platinum stationery is what we must place in the stateroom, the white
stationery is for our internal use i.e. Welcome & debark letters and any other correspondence we
may need to send a platinum guest. Replenishment should be provided upon request (These
should be tracked)
10.0
Canapés - Canapés will be delivered to the guest’s stateroom as indicated on the delivery
schedule. Room Service will be responsible to call the guests in their stateroom to politely ask at
what time they would care to have them delivered to their stateroom. Verbiage as follows; “Good
(Morning/Afternoon/Evening) (Mr. or Ms. Guest Name), this is Name from Room Service. We
would like to deliver some Canapés prior to your dinner this evening. What time would you
prefer to have it delivered?” If the guest requests an alternate day, the request should be
accommodated.
10.1
Canapés will not be offered as part of the Concierge Service on three and four day itineraries.
11.0
Petit Fours - Petit Fours will be automatically delivered to the guest’s stateroom as indicated on
the delivery schedule.
12.0
Carnival Concierge Tote Bag - The Carnival Concierge tote bag will be delivered to the guest’s
stateroom as indicated on the delivery schedule. One tote bag for each Platinum Card Holder
must be delivered. The Housekeeping Department will order from Central the number of tote
bags needed for the Voyage, based on the number of Platinum guests sailing for the cruise. The
report for this being generated by the Chief Purser. The Storeroom Manager should ensure that
they have sufficient bags for the voyage plus a small additional amount for any extra additional
guests that are added during the voyage. For out port vessels and Europe itineraries vessels may
require adjusting par stocks accordingly.
12.1
Delivery Schedule for Concierge Amenity Deliveries
Itinerary Length
3 day
4 day
5 day
7 day
8 day
12 day
13.0
Tote Bag
Sailing Day (evening)
1st Formal night
1st Formal night
1st Formal night
1st Formal night
1st Formal night
Canapés
No Service
No Service
3rd Day
3rd Day
3rd Day
5th Day
Petit Fours
2nd Night
2nd Night
3rd Night
2nd Formal Night
2nd Formal Night
2nd Formal Night
Complimentary Laundry Service - The guests may take advantage of the complimentary
unlimited “wash and fold” laundry service. The Housekeeping management team will ensure
that the stateroom stewards are advised if they have Platinum guests sailing in their sections. The
laundry will be collected and returned to the guest’s cabin by the stateroom steward. Laundry
Manager to provide a weekly reconciliation report of complimentary items laundered.
78
14.0
Complimentary $20.00 entry to Blackjack or Slot Tournament. - Prior to new voyage, the
Chief Purser will send via e-mail the Platinum Guest List to the Casino Manager and Casino
Head Cashier. For verification purposes, one list must be kept by the cashiers at the Casino
cashiers cage for the entire voyage.
Guests via the “Welcome aboard Letter” will be advised to collect their complimentary ticket at
the Casino cashiers cage. Guest must be 18 years or older to qualify and
Must show their platinum sail and sign card to cashier, who will verify name with the Platinum
Guest List. Entries are for the use of Platinum guests only and are not Transferable.
15.0
Guaranteed Dining Assignments - The Maitre D’ will print the report from the E-bullets
shown as "Platinum Guests Report-20060209.pdf" (voyage date) and assign the tables
accordingly. The Maitre D' will then write by hand (legible) the seating and table numbers
assigned on the report shown attached, named as "updated". The updated report will be given to
the Chief Purser who will scan and email to the embarkation supervisor. The report will be
printed by embarkation supervisor and be given to the embarkation staff working at VIP Checkin. Guests wishing to change will be asked to proceed to the Concierge Desk, who in turn will
contact the Maitre D' to confirm the required change. Maitre D’ will also follow-up by sending a
confirmed dining seating card.
Doc2.doc
Doc3.doc
16.0
Guaranteed Supper Club Reservations - The Concierge Desk will take requests for the Supper
Club in the event it is closed. The Concierge Purser will advise the guests that we can confirm
their reservation and they will receive a confirmation from the Supper Club shortly. An email
will then be sent to the Supper Club and F&B Manager advising the Name, Cabin number,
Number of Guests and the required dining time. The Supper Club will confirm the reservation by
sending a Supper Club confirmation card with date, time and table number to the guest’s
stateroom. Please also note that you must remove the verbiage in the welcome onboard letter that
refers to the Supper Club if your respective vessel does not operate with this restaurant.
17.0
Complimentary $5.00 video arcade tokens ( for under 18 year old guests) - Casino will issue
to a designated Camp Carnival person(s) a video token float of $100.00. Tokens will be
distributed to any qualifying under-18 year old at the rate of $5 per qualifying guest only ($5 total
per guest, per cruise). Camp Carnival will be required to list all individuals who collect their
tokens. All guests must sign for their tokens. At the end of each voyage Camp Carnival will be
required to balance out the number of names with the number of tokens issued and replenishment
of the float will be required at the end of the voyage or on a more frequent basis if required. The
Tokens will be required to be locked in a secure area with-in Camp Carnival. The attached
spreadsheet will be used when collecting the tokens from the Casino and distributing to the guest
for guest signature. Chief Purser must also include Youth Director in his/her Concierge/Platinum
guest list.
Arcade Tokens.xls
18.0
Exclusive “behind the scenes” Galley Tour – Guests will be required to contact the Concierge
Desk to arrange the Galley tour. At which time the Concierge Purser will advise the guest the
day, time and meeting location (tour must be on the last sea day). The Concierge Purser must
79
inform the Hotel Director and the F&B Manager via e-mail 24 hours prior to the tour time with
the number of participants. Should the Concierge Purser receive no enquiries during the voyage,
there will be no need to organize the tour. However, The Hotel Director and F& B Manager must
still be contacted via e-mail.
18.1
If a tour is required, The F&B Manager will be required to assign a member of his management
team to conduct the tour. The management team member must be at the designated meeting
place 10 minutes prior to the scheduled tour time, at which point he/she will introduce
themselves and commence the tour. Note - It has been approved that the tour can take place
during operational hours of the Galley (if required).
19.0
Priority Spa Carnival Reservations- Spa Carnival will hold the prime time appointments until
6pm on embarkation day. The guests will be encouraged in the Carnival Concierge Welcome
letter to book early to be assured of their requested appointment selection. Calls received on 
6676 will be transferred to the Spa to arrange the appointment. Purser transferring the call should
make the Spa team member aware that they are transferring a Concierge Club member.
20.0
Priority Tender Boarding - Guests not on shore excursions will proceed to the Concierge Desk,
who will arrange staff to escort the guests to the appropriate gangway for the next available
tender. Please note – If your respective vessel does not tender in any port of call, please make
sure verbiage in the welcome onboard letter is removed.
21.0
Priority Debarkation - All Platinum guests will receive a debarkation letter offering them a
choice of how they would prefer to disembark the vessel, upon its return to home port. They will
be given the choice of Self Assist or Regular Debarkation. For Self Assist, the guests will meet in
a designated lounge, which should be situated as near to the gangway as possible to ensure that
they are the first guests off the vessel. They will be escorted to the gangway by entertainment
staff once clearance has been received to start our debarkation process. For those who choose not
to debark using the self assist program, and opt to debark with Regular Debarkation, they will be
required to attach the Concierge Luggage tags to their luggage. Guest must place their debarking
luggage outside the cabin in the normal manner. They will meet on debarkation morning in the
designated lounge and be escorted to the gangway by entertainment staff, again once again after
clearance has been received.

22.0
23.0
24.0
Concierge member must receive 3 luggage tags per member.
Past Guest Reception Party – The Cruise Director will recognize Concierge Club members at
the repeaters party by thanking them for their loyalty.
Priority Immigration Processing for Out Ports U.S. Immigration - For ships that do full
immigration processing for all guests in out ports such as San Juan or St Thomas, Platinum card
holders will meet in designated lounge, dependent on whether they are U.S. Citizens or NON
U.S. Citizens to be processed first through the immigration process.
Welcome Aboard Voice Message - The Concierge Desk will leave a voice mail in each of the
Platinum Card Holders (Concierge & Club members) staterooms with the following verbiage
“Welcome Back! Mr, Mrs, Ms (Guests Name) We would like to welcome you back onboard
as a Platinum Guest and an exclusive member of the Carnival Concierge Club. Please feel
free to call the Concierge Club  6676 or stop by at our dedicated Desk in the main lobby
80
should you have any questions regarding guest services”.
For those vessels with the
capacity to screen messages to guest TV’s the above should be repeated in text form.
25.0
CRS Tracking & Incidents - Three contacts have been added for the Carnival Concierge Club
as listed below;
Issue Code
Issue
Type
Issue Description
MKTCCCO
M
COM
Concierge Club
Complaints
MKTCCPRA
PRA
Concierge Club Praise
MKTCCINQ
INQ
Concierge Club Inquiries
To be used when:
Documents complaints about the
program that offers our 'Platinum' guests
certain
privileges
and
amenities
throughout their cruise
Documents praises for the program that
offers our 'Platinum' guests certain
privileges and amenities throughout their
cruise
Documents inquiries about the program
that offers our 'Platinum' guests certain
privileges and amenities throughout their
cruise
26.0
In order to properly track usage of the Concierge Program. All incidents and contacts through
Concierge whether it be by phone or in person at the Concierge desk must be logged in CRS and
contain the code of MKTCCINQ either as a primary or a secondary issue. For example,
incidents dealing with plant problems or general issues should be logged in the normal manner
with MKTCCINQ as the secondary issue. The nature of the plant issue or general incident must
be noted in the verbatim.
Issue Code MKTCCCOM must only be used should the guest complain about the actual
Concierge Club program.
27.0
The Chief Purser will verify if any Platinum guests have been also included on the VIP list, to
ensure that Cabin deliveries are not duplicated. Concierge Club Members are not to be invited to
the Captain’s table and VIP cocktail party, unless they are on the VIP list or otherwise notified by
shore side.
28.0
The Chief Purser will via email ensure that all Departments are advised of any update to the
Platinum Guests list, including stateroom changes during the cruise. Room Service and
Housekeeping must update their lists respectively
29.0
All written communication to Platinum guests must be presented on “Concierge Club” letterhead
paper.
30.0
Concierge Club Requisitions of stationery items and gifts shall be ordered through central. All
items are linked to Purser. The Storeroom Manger is responsible to keep Suitable Par levels
onboard.



Priority Tag - Concierge Club Gray (1000)
Envelope - Concierge Silver 100
Stationary - Concierge Silver 300
81
Crunchtime # 199099
Crunchtime # 198686
Crunchtime # 198688



31.0
Tote - Navy Concierge Club 25/CS
Envelope - Concierge White 500
Letterhead - Concierge White 250
Crunchtime # 199100
Crunchtime # 198685
Crunchtime # 198687
Responsible for Compliance
All Shipboard Department Heads
David Steedman
82
9. REVIEW FINAL GROUP MEMO
The Final Group Memo should be posted in the E-Bullet a day or two prior to the beginning of the new
voyage. This document will contain all the main information about your groups. In this document you
will find the following information:
A. Group Name/Booking #/Type of Group
B. Agency Details/Finalizer
C. # of Guests
D. Onboard Contact/Cabin #
E. Dining Requests
F. Transportation
G. Event or Requirement
H. Date
I. Time
J. Location
K. Additional Notes
L. Group Amenities
83
10. GROUPS FUNCTION CHART
10 – 1. Master Function Chart
All Function Charts should be updated monthly with shipboard activity changes and sent to the Groups
Department. All onboard departments that use public lounges on a daily basis for their activities should be
e-mailed regarding any changes. Once all changes to activities have been received, the group coordinator
will update the chart for the itinerary of the vessel. Once updated forward this chart to the coordinators
shore side as well as the Cruise Director and copy the Hotel Director and Chief Purser on this. There may
be occasions when ship board activities need to be relocated or sometimes cancelled to accommodate
groups. Shore side personnel will forward you the request and you will be required to communicate these
requests to the relevant ship board personnel. A final decision regarding the relocation of ship board
activities will be made by the Head of Department concerned. Place all e-mails regarding these changes in
a folder relevant to that up-coming voyage as that is your reference and back-up. The various departments
are represented on the grid by designated colors. Ensure that you adhere to these colors.
Camp Carnival – Light Turquoise;
Carnival Staff Functions (i.e. Band Rehearsal, Dance Rehearsal, staff meetings, etc.) – Orange;
Carnival Activities for guests (i.e. Library opens, Friends of Bill W, games, demonstration) – Light
Green;
Music (i.e. Live Music, Sing-a-longs, Karaoke, etc) – Yellow;
Carnival Activities that normally can not be moved (such as Bingo, Boat Drill, Main Shows) – Red;
Weddings – Rose;
Tours – Gray;
CCL Concessionaire Functions (Art Auction, Travel Log, Steiner’s, etc) – Lavender;
Ship’s Parties (i.e. Captain’s Party, Repeaters Parties) – Bright Green.
10 – 2. Scheduled Group Functions
In the Final Group Memo you will find the scheduled group functions. The Group Coordinator will
prepare the Groups Function Chart according to the space requested. All lounges should be blocked
accordingly. Should there be any discrepancies you will communicate immediately with the Event
Planner on shore side for correction. Should there be any Capers Changes the group coordinator will
communicate with the Cruise Director and departments involved.
84
11. GROUPS AT A GLANCE
The Groups At A Glance is an important document as many of the onboard departments will use it as a
guideline for set ups. However, as it states in the name, it should restrain information At A Glance, quick
reference information. Further details are to be sent in the Function Reminder e-mail delivered on a daily
basis.
The information included in the Groups At A Glance should be the following:
A. Day of the week and of the month / Port of Call –> in this column you will place the Booking
number of the groups with activities
B. Group Name
C. Function –> in this field you will specify whether it is a Wedding Ceremony, Meeting or Cocktail
Party according to the Final Group Memo
D. Start –> scheduled time to start
E. End –> scheduled time to end
F. Location
G. Special Needs – F&B –> in this first column you will place any requirements involving the F&B
team, including table set ups, coffee/tea, complimentary iced water or open bar.
H. Special Needs – Other –> now it’s the time to include any other requirements, such as
Microphones, Audio/Visual, Photographers/Sound Tech/DJ to attend or any other requests not
related to F&B.
I. Group Leader –> name and cabin number for quick reference.
J. # Guests –> how many guests will be attending the function.
K. Dining / Table –> group dining assignment and group leader’s table number.
Also, on the top left corner you will identify the ship name and length of the cruise. In the middle section
you will complete the number of the voyage, example: SE4 122307.
85
12. GENERAL SET UPS
The Group Coordinator must be present at each and every function at least 15 minutes prior, if there are
no requirements. Should there be any requirements, please ensure that you are there 30 minutes before the
actual start time. If there’s any requirement still missing, immediately contact the person responsible.
Also, if you are able to assist in getting the process going and are able to help, please do so. You are part
of One Team. When contacting the group leader at the beginning of the cruise always ask him/her if they
have any other special requirements for their scheduled functions other that what is on the Final Memo.
By doing that, you are prepared before the actual function with the additional requests.
For all functions, lounge and set-up check should be done 30 – 15 minutes prior to the function’s start.
All functions that include F&B, A/V, and special chair set-up, the check-up needs to be done 30 minutes
prior to the function starting time. On functions that have no specific requirements the lounge check-up
should be done 15 minutes prior to the function starting time. In case the lounge is not clean or anything
else needs to be taken care of, proper departments need to be contacted to take care of the matter before
the function starts.
Who is responsible for the set ups?
Banqueting: Assistant Maitre D’ Room Service (Iced Water set up, cakes, coffee, tea, skirted tables)
Microphones: Sound Tech on duty - Should there be just one microphone required, you may set this up on
your own. If you feel that you are uncertain with the setting up any of the equipment feel free to contact
the tech on duty.
TV/DVD/LCD Projectors: Audio Visual Staff
12 – 1. Meetings
 The lounges should be set-up as noted in the Final Group Memo. Podiums may also be requested. You
should confirm with the group leaders what exactly the group’s needs are. When help is needed, set up
team (F&B) or Housekeeping can be contacted to assist with moving the furniture.
 Group Coordinator should set-up the microphone, easels, and flipcharts when requested.
 When A/V equipment is required contact A/V on duty to confirm the meeting times and requirements.
A/V equipment needs to be completely set-up 15 minutes before the meeting starting time. When the
group requests to have a rehearsal, contact the A/V and set up the proper time for all parties to meet.
 With every meeting that is longer then 1 hour, complimentary Ice water w/ cups should be set-up. The
set-up is arranged through Set-up team and/or Room Service. Set-up team is also responsible for bringing
in Coffee, Tea & Danish, Cookies or Sheet Cake when required.
12 – 2. Cocktail Parties
 The lounges should be set-up as noted in the Final Voyage Chart and/or Final long Memo. Most of the
times the original lounge set-up is required. When group wants to decorate place on their own, beforehand
time should be offered.
 When cocktail Party requires Open Bar with dry snacks, Bar waiters are responsible for set-up and
brake-down (dry snacks, ash trays, Private Party signs). Their immediate supervisors are Bar Manager
and Assistant Bar Manager.
 When Cocktail Parties include food, Maitre’D for Functions is in charge of the set-up. Most of the
parties with hot and cold canapés are offered self service buffet style. Set-up team is responsible for
bringing tables, draping, plates, napkins, silverware, etc. Buffet Chefs are responsible for the decorations,
ice carvings and food to be brought in. Their immediate supervisor is Sous Chef. During the party one of
the Buffet Chefs is required to stay and assist guests. When such Cocktail Party is scheduled in the
86
Fantasia Lounge, food is served and offered on the trays. F&B provides staff; food station for servers is
set-up on the Promenade Deck.
 When no entertainment is hired, some type of background music needs to be provided. There are
several CDs that Group Coordinator can use. Group members are not allowed to use CCL’s music
equipment. If they don’t like the background music provided, it is up to Group Coordinator’s time and
will to man the CD player and play different CDs for the group. For Cocktail Parties in the Fantasia
Lounge, Entertainment Tech should be called to provide the background music.
12 – 3. Rehearsals & Performances
 Groups that are scheduled as a “performing group” need to have their performance authorized by the
main office first (person in charge is Tim Cabral). When group is scheduled to rehearse and perform in
the Fantasia Lounge, at least one of the technicians needs to be hired to assist the group during their use
of the Fantasia Lounge.
 There is no changing room available for the performers; when need for costume changes arise they can
do so behind the second curtain. Backstage Manager or a female Social Host should be present (fee
applies).
 When performing group has a lot of band equipment with them, Housekeeping should be advised upfront to assist with bringing big musical equipment that was not stored in the cabins. After the group’s
performance is finished, Housekeeping will also assist with returning the equipment to the storage cabin.
 When group’s performance requires chairs to be set up on the stage, Housekeeping needs to be advised
up front of the times and the number of chairs required. Many times Housekeeping’s night shift would
bring the chairs to the lounge. Group is responsible for the arrangement of the chairs on the stage, group
leader should be advised of that before the rehearsal / performance starts. After the performance, chairs
should be stacked back in a corner area of the stage. It was agreed that the F&B set-up team has to return
the chairs to the original location (extra chairs are stored in the old Children’s Playroom - approximately
50 extra chairs).
 During the period of Festivals At Sea season, choir risers, timpani drums and music stands stay on
board and are stored under the staircase left and right of the stage in Fantasia Lounge – Note that this
needs the Hotel Director’s authorization. These items are to be used only for the groups brought on board
and escorted by Festivals At Sea staff members.
 Group’s performances can only be advertised in the Carnival Capers when it is written so in the group’s
Final Long Memo. If they wish for the Cruise Director to make a P.A. announcement that also has to be
noted and approved in the Final Memo. Cruise Director should be contacted a day prior to the group’s
performance to assure correct announcement is written in the Capers (name of the group, performance
times, venue).
 Student performing groups are always scheduled for an Orientation Meeting on the first day of the
cruise, preferably right after the boat drill. Security is required to be present to clarify rules and
regulations for minors during the cruise. A list of Chaperone’s names and their cabins is given to security.
Also, Teen Host can be invited to introduce the program of available teen activities. Complimentary soda
drinks with dry snacks are offered during such Orientation Meeting. These groups also have mandatory
Debarkation meeting.
 Sometimes groups have performances in one of the ports of call outside the ship. This information
needs to be received upfront in order to prepare paperwork for the musical equipment that will be taken
off the ship. A list of equipment has to be given to Chief Purser who will notify the port authorities.
Security also needs to be notified in order to avoid confusion at the gangway. When performers return to
the ship, the equipment needs to be taken back to the designated storage area. When needed,
Housekeeping will provide assistance.
87
12 – 4. Open Deck Parties
 When approved through the main office, groups are scheduled for the Open Deck parties. Usual
locations are Lido Deck by the pool area or Verandah Deck Aft. Both locations have bar which can be
opened when such a request is made; however, they cannot be made Private.
 When any functions are scheduled on Lido Deck stage, existing audio system can be used (corded
microphone); equipment can only be manned by CCL personnel.
 Verandah Deck Aft does not have any Audio equipment. There is a portable system that can be set-up
by Sound Technician, certain fees apply.
 It is important to notify Staff Captain when party is scheduled on the open deck as he needs to postpone
cleaning and washing of the decks.
 It should be discussed with the group leader what is an alternative plan in case of the bad weather.
12 – 5. Group Photos
 When Group Photos are prescheduled through the head office, Photo Manager needs to be advised of
the day, time, and the number of group members. Group Photos for up to 100 guests are taken on the
Grand Atrium Staircase; guests should be advised to come to the Empress level to meet with the
photographer. Group Photo Shoots for groups well over 100 guests will need to be scheduled outside on
Verandah Deck Aft, during sunlight hours.
 Additional requests for the Group Photos can be met in cooperation with the Photo Department. Unless
the Group Photo time is already scheduled by the office, we do not do bookings onboard for the Formal
Night. There’s a Photographer in the Grand Atrium Staircase on stand by for Group Photos. All other
days and times are possible to be booked as long as you coordinate that with the Photo Manager.
 When there are performing groups on board, a group photo can be scheduled right after their
performance, when they still wear their costumes/uniforms.
 Group Photos scheduled on Verandah Deck Aft or Lido Deck Stage need to be scheduled carefully as
the weather conditions do not always permit best shot to be taken. Photo Manager should be contacted to
advise of the best possible times. Also, during the day there are many other guests enjoying their
sunbathing. Asking them to move for the purpose of a group photo might upset them. The best time
would be to have a group photo scheduled anytime before 10 am.
12 – 6. Hospitality Desks
Certain groups require Hospitality Desk to be set up. When prescheduled through the office, a 6ft skirted
table, 2 chairs, wastebasket, flipchart with markers, and a phone need to be set up on designated location.
Set-up team will bring the table, chairs, flipchart and wastebasket, Group Coordinator should provide the
markers and phone when requested.
The Hospitality Desk needs to be set up before 11:00 am on the first day of the cruise. A sign with the
group’s name should be printed and posted on the flipchart to avoid the confusion when there is no staff
to man the Hospitality Desk.
When group leader does not require Hospitality Desk on other days of the cruise, all items should be
removed from the site, otherwise the desk set-up stays like it is for the duration of the cruise. Make sure
that the items not required for the rest of the cruise are broken down. Should it be used for the next
voyage, ensure that the tablecloths are changed, the bins cleaned, and the flipchart has clean paper and the
new welcome poster is put up.
Always ensure you have enough poster paper. Ensure that there is silver waste basket available alongside
the desk. Always inform the Pursers of which telephone number is being used for each group that has a
hospitality desk. Meet with the group leader as soon as they have embarked, and handover the markers,
also checking on any other requirements they may have.
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13. WEDDINGS & RENEWAL OF VOWS
Weddings and Renewal of Vows require interdepartmental cooperation, therefore it is essential that all
involved departments receive same information at least 24 hrs before the even is to take place.
13 – 1. Weddings
It is the responsibility of the Restaurant Hostess to ensure that all weddings onboard are handled in a
professional manner and that the guests are given maximum courtesy and attention during this time. Not
only are the guests to be given attention, but the wedding officials rely on her expertise and attendance to
handle all the problems that might arise at the last minute.
You will also receive the wedding memo via e-mail and via the e-bullet under the ship name and the
weddings folder; ensure that there are no conflicts with group functions with regard to the booking of
lounges. Should the services of a DJ or L&S Tech or Pianist be booked, you are responsible to ensure that
they are informed and present 15 minutes before the function. You are to complete the pay form for their
services at the end of the voyage.
The standard procedures include the following:
1. Preparation Before Embarkation
Wedding memos are posted to the Public Folders (Bon Voyage/Ship/Weddings) up to 2-weeks prior to
the voyage, these memos should be reviewed in advance to avoid any conflicting activities onboard. The
day before arriving in the port, check all e-mails from the Wedding Department.
The group coordinator will ensure that the set up team knows how many tables etc. to set up and break
down at the relevant venues for the ceremonies and receptions. Should extra staff be needed, this must be
communicated with the Maitre d' to ensure staff is scheduled to assist. Any other extra assistance outside
the dining room staff, the Groups Coordinator is responsible to make sure that communication is done
properly with the departments (photographers, Sound Tech, DJ, pianist, etc).
2. Port Day/Embarkation Day
The setting up of tables is prepared according to the requirements as per each memo. The standard set up
includes two white pillars with a white runner set-up as well as two artificial flower arrangements atop the
pillars. Ensure that the sound equipment has been switched on and ready for the wedding officials. Also
ensure that the Library or the relevant venue for the ceremony is clean and tidy and has enough seating
for the number of guests.
In the event of hot/cold hors d'oevres being served and/or an ice carving is on display, tables must be set
up and this will include the relevant chaffing dishes, ice carving base-stand as well as the side plates,
napkins and coffee service needs. A separate table is set up for the wedding cake and this will include a
knife, server as well as napkins, side plates and dessert forks.
3. During the Ceremony
The wedding officials will do most of the communication with the bridal couple, the Wedding hostess
will be readily available for any last minute requests or problems which may arise. Assist with the music
if a wedding official helper is not available. Once the ceremony has commenced, move on to the
reception area to check that everything is ready. When entertainment is included, the Groups Coordinator
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is to also be present. Be visible throughout the ceremony to ensure that the bridal couple and their guests
are receiving the best service. Your duty is only complete once the wedding is over and the break up team
come in to remove the tables etc.
Onboard and Island Wedding Duties
The following are the items that will need to be provided by the Wedding Company for our onboard
weddings:
Local Officiant
Coordinator (one per each 50 guests)
CD with traditional Wedding March Music
Candles for "Unity Candle" Ceremony
Certificate of Marriage CCL Wedding Department Duties (Pre-Wedding Coordination) Book wedding
and immediately mail the couple the following: wedding contract, guest list, licensing information, vows,
entertainment, tuxedo, cake, flower, video forms, boarding procedures and pier directions. Fax or e-mail
wedding booking sheet to wedding company, containing couple's contact information. Place tuxedo, cake
and flower orders with the different vendors. Process Florida Wedding License and send to wedding
company (when applicable). E-mail wedding memo and guest list to wedding company, embarkation and
all ship staff members involved with the weddings two weeks prior to sailing. E-mail any wedding memo
revisions and guest lists within the week of sailing. Wedding Company Duties (Pre-Wedding
Coordination) Compile information for each couple. Contact couple immediately after receiving wedding
booking sheet from CCL. Inform CCL Coordinator any information obtained from the couple. Fax or email wedding flower upgrades to CCL Coordinator (when applicable).
Place flower orders with vendor (where applicable). Make sure vows and upgrades are received in their
office at least 3 weeks prior to sailing assist the Wedding Department with scheduling of wedding times.
Go over all wedding memo information and guest lists as soon as they are received, in order to confirm
and correct any issues. Confirm details of wedding ceremony and reception with couple and with the
Wedding Department at least 1 week prior to sailing.
Officiant & Coordinator Duties:
1. Arrival - Officiant & Coordinator must be onboard the ship at least 1 hour prior to first wedding's start
time in order to check on every detail. If non-sailing guests are boarding the ship, onboard staff should
direct them to the wedding location and advise them the Wedding Officiant and/or Coordinator will later
meet them to give them further instructions.
2. Onboard the ship - Officiant should be at the ceremony lounge at least ½ hour prior to first wedding
ceremony start time. Once onboard, the Coordinator will contact the couple in their cabin, let them know
they are onboard and give them instructions as to ceremony time and location.
He/she will check in with Restaurant Hostess and go over all wedding memos and the different
requirements for each of the weddings taking place (entertainment, photo and video and any special
requirements). Coordinator is responsible to bring onboard flowers (if applicable), recorded wedding
music, candles for unity candle ceremony (for onboard ceremonies only). He/she will check ceremony
and reception lounges to make sure all wedding props are in good condition and are set up correctly.
He/she will contact musical director to make sure entertainer is on time and also coordinate any special
music or special instructions for reception. Also confirm times, locations and any special instructions,
required
by
the
couple
with
photographer
and
videographer
(if
applicable).
Check up on the couple every so often and make sure they're on schedule and groom is aware he needs to
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be at ceremony location 15 prior to ceremony start time. Call bride 5 minutes prior and escort her to
ceremony location.
3. Ceremony - Officiant will conduct any rehearsals prior to ceremony and perform the wedding. The
Coordinator will cue L&S Tech and/or play wedding processional and recessional music during
ceremony.
4. Reception - Coordinator will escort all wedding guests to the reception location, then escort the
wedding party and couple. The coordinator should announce couple as Mr. & Mrs. _____________ upon
entering the reception lounge. Meet with Ship Wedding Coordinator and make sure each couple receives
their full reception time and all the couple's requests are met. Check each of the receptions periodically
and speak with the couples to make sure everything is well. Coordinator will repeat the same process for
each wedding taking place that day. Coordinator and Officiant (if necessary) should remain onboard until
debarkation time and make sure all non-sailing guests are off the ship on time.
The Wedding Company will need to provide a weekly wedding report to the CCL office Wedding
Coordinator.

After the Wedding Ceremony and Reception are finished, Group Coordinator needs to prepare
Payforms for personnel entitled to receive the overtime pay.
13 – 2. Renewal of Vows

The full and updated procedure for the ROV is posted on the CCL Intranet
http://shipintranet/hotops/shoresup/Bon Voyage/RENEWAL OF VOWS (SHIP) PROCEDURE11.doc
 Renewal of Vows Ceremony is always performed on the sea day (Renewal of Vows at Sea).
 Renewal of Vows packages can be purchased through the head office or on-board (it should be charged
through Formalities Shop).
 Renewal of Vows Ceremony is completely under responsibility of Group Coordinator.
 When prescheduled, the couple should receive a welcome letter on the embarkation day, inviting them
to contact Group Coordinator for detailed discussion of their Ceremony. Example of such letter can be
found in the F:/Drive, under Groups/Weddings & ROV/Renewal of Vows.
 When couple wants to purchase ROV on board, Group Coordinator should meet with them first and
explain the Ceremony process, show them the Ceremony location and fully explain the contents of the
ROV package. If the couple wants to proceed with arrangements, they should be taken to Formalities
Shop where their Sail & Sign card is charged for either Basic or Deluxe ROV package.
 Couple needs to decide about the following details: color of the flower, flavor of the cake, inscription
on the champagne flutes, the time when they wish for the Ceremony to be performed. When Deluxe ROV
package is purchased, the venue for the reception needs to be reserved as well. Since the Deluxe package
includes 1 hr Open Bar with Hot & Cold canapés, the venue has to enable proper bar service. Most of the
time Michelangelo’s Lounge is most appropriate for such occasion. Furthermore, when Deluxe package is
purchased, Chef should always be advised at least 24 hrs upfront about the number of guests that will be
served Hot & Cold canapés.
 Group Coordinator then prepares the ROV Onboard Request where detailed information about the
Ceremony is written. This file is saved in the F Drive, under Groups/Weddings & ROV/Renewal of
Vows. Also, the times of the Ceremony chosen by the couple should be discussed with the Master to
assure it is not colliding with his schedule. Formalities Shop Assistant prepares the flowers as chosen by
the couple. Flowers are either delivered to the location or picked up from Formalities by Group
Coordinator.
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
On the day prior to the ROV Ceremony a reminder should be sent to all involved departments. Set-up
team should bring the podium to the location if the Captain wishes to use it; Dining Room team is in
charge for the set up of carpet, decorations, cake table set-up, champagne & glasses etc.
 Group Coordinator prepares the certificate for the Bride & Groom and prints out the Vows that will be
read by the Master during the Ceremony. The document is saved in the F Drive, under Groups/Weddings
& ROV/Renewal of Vows. In case the couple wishes to do the vow exchange in Spanish, there is a file
that has the vows translated – check with the Captain if he is willing to read the vows in Spanish. Couple
also receives a white leather Wedding folio. The folios need to be ordered through F&B (contact the
Restaurant Hostess or the Maitre’D to order these).
 The couple will also receive a Certificate for their Renewal of Marriage Vows – not a legal document.
Once you reach the count of 10 certificates, you should order extra certificates with Carol Lyman..
 The Ceremony is then concluded as per fleet wide ROV Procedure (please see the link above). The CD
with the Ceremonial music is kept with the Group Coordinator.
 After the Ceremony Group Coordinator prepares overtime pay form for the Master ($50) and the Cake
Cutter ($5).
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14. SITE INSPECTIONS
On certain occasions Travel Agents come on-board to do the site inspection to have a full picture for their
future business with Carnival. When no escort is assigned from the head office Group Coordinator is
responsible to show the ship and answer questions about the Sensation.
Site Inspection Instructions
 Prepare Sensation Information Packages to give out to the agents. The packages should contain all the
basic information about the ship, a set of Capers, an example of the Dining Room Menu, example of food
served through the Room Service, Deck Plans, description of the Shore Excursions offered on board,
Beverage Service price list, a postcard and your business card.
 Hotel Director needs to be notified of the Site inspection, when possible HD personally greets the
guests.
 Inspection begins with a visit to the staterooms that the group is interested in. Agents are then shown
different cabin categories and are given the explanation about the differencess between the categories. If
interested they can also be shown how the modified cabins look like.
 The inspection continues with inspection of public areas and lounges. You should also include the
Children’s Playroom, Spa and Dining Rooms.
 Agents should receive full explanation of lounge capacities and possible activities. At the end of the
Inspection invite the Agents for a Lunch on the Lido deck Buffet, from there you may leave the Agents to
enjoy the rest of the day.
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15. BON VOYAGE
The Bon Voyage department is responsible for:






The selection of Bon Voyage gifts available for purchase
Market the Department to Travel Agents
Enter telephone and Fax orders into the Bon Voyage System
Secure payment for sold items
Provide vessels with Forecast information
Monitor sales performance for individual items as well as the department as a whole
To enhance our guests’ cruise vacation, the Bon Voyage department offers special going-away gifts.
Items such as wine, champagne, fruit and cheese, photo and drink coupons, flowers and canapé trays,
formal wear rentals and bathrobes can all be organized for our guests by themselves or by family and
friends prior to their arrival on board. Additionally, travel agents use this service as an incentive when
making a sale, offering complimentary items. Carnival’s Guest Relations Department may also order
these items as a gesture for an unpleasant experience from a previous cruise.
When placing an order it can be done via a travel agent or by contacting the Bon Voyage department
directly by phone or through the Carnival website.
Onboard the Dining Room hostess is responsible for all deliveries and inquiries. The waiters will deliver
the items, and the Restaurant Hostess is the contact point for both the Pursers and Head Office.
The manifest will list by cabin number, each item that is expected to be delivered as well as delivery
times. To be served at embarkation means it should be in the cabin upon the guests’ arrival; however this
may not always happen due to the volume of gifts to be delivered. To be served upon request means that
the item is to be served upon the guest’s request. To be served on the 1st night refers to the first formal
night.
Delivering Bon Voyage orders requires the combined efforts of the Bon Voyage department, the Wedding
department, the Food & Beverage department, the Information Systems department and the Housekeeping
department. The following outlines the general responsibilities of each department:
Bon Voyage Basics
All gift items except cakes and flowers must be wrapped with a special gift packaging (cellophane bag,
red/blue bow and a message card). All items that come in a box must be removed and wrapped in
cellophane with a red bow.
All food items must be placed on bedside tables or side stands and all non-food items must be placed on
bed. The flowers must be placed on corner tables.
All elegance gift packages must be placed on the counter or dressing tables in the cabin.
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Bar Credits
Bar Credits will be maintained on board and reordered as indicated below. Bar credits are pre-sold
through the Bon Voyage Department or through the Bon Voyage web site. Bar credits shall be delivered
to guests in the dining room. They are not to be delivered to the cabin. The Bon Voyage ticket will be
placed in the cabin advising the guest of the credit (s.)
One "Bar Credit" consists of four (4) bar coupons. Each bar coupon indicates it is "Good for one drink,
not to exceed $5.25, gratuity is included." Thus, a guest may purchase any drink that is priced at or below
the price of $4.75. The bar server will register the drink using the correct PLU number and the "Bon
Voyage" key on the register. 15% gratuity will be added to the check and will be paid to the individual
bar waiter or bartender. The bartender / bar server will tear coupon in two parts and attach the part of
coupon with serial number to the bartender's copy of the bar check.
The guest may use the coupon (s) to obtain canned soda, glasses of soda, fountain fun cards, nonalcoholic drinks or bottled water, up to the value of the coupon. The value of the credits may also be put
towards the purchase of a bottle of wine. If the value of the items purchased exceeds the value of the
coupon (s), the balance due is charged to a personal Sail & Sign Card.
Daily specials served in souvenir glasses can not be purchased using credits. There is no cash refund.
Photo Credits
Photo Credits will be maintained on board and reordered as indicated below. Photo Credit coupons
indicate a "$15.00 value towards any photo purchase. No Cash value." The Bon Voyage ticket shall be
placed in the guest cabin advising the guest of the Photo Credit. The credit will be delivered to the guest
in the dining room using the waiter copy of the Bon Voyage ticket.
NOTE: This is to be a one-time transaction and the credits are not to be kept for exceeding of cumulative
transactions.
Bon Voyage Wine Deliveries on Embarkation Day - ALL gratuity generated from the delivery of Bon
Voyage wine on embarkation day is to be divided evenly among all BV delivery staff. To further clarify,
just because only one or two crew members are assigned to place wine in the cabin, that DOES NOT
mean that they should receive all the gratuity. Those assigned to deliver food, merchandise, and all other
embarkation gifts should participate in the sharing of these gratuities.
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Server number 995 (999995) was established for the purpose of registering all embarkation wine sales
with 15% gratuity. EVERY delivery person assigned to deliver BV gifts on embarkation day should get a
equal amount of this 15% gratuity.
The policy pertaining to the ringing of Groups Complimentary Champagne differs from the above. All
"Complimentary Champagne" as noted in the Bon Voyage Manifest shall be registered as "Special
Function, Comp" (No Gratuity). It is understood that this change will affect the value of the 15% gratuity
pool shared among those crew members rotating into the "Bon Voyage' delivery team. The 15% gratuity
pool will consist of the gratuity generated from actual Bon Voyage revenue deliveries made during
embarkation.
Fruit Baskets
Fruit baskets must be delivered to the cabin prior to embarkation, except the San Juan ships, where fruit
basket deliveries will be made the day after embarkation using fresh fruit.
The Bon Voyage ticket will be placed in the guest cabin prior to embarkation. The Manager assigned to
Bon Voyage will contact the guest by telephone to coordinate a specific time for delivery. Due to Public
Health regulations the canapés should not be delivered to the cabin prior to embarkation.
Chocolates and Snacks
Chocolates are purchased from an outside vendor. Chocolates are maintained in the shore-side Bon
Voyage department for the Miami vessels and direct delivery is arranged from the vendor to the out-port
ships. This system is primarily due to the sensitivity of the product to excessive temperatures.
Chocolate Delights
The complimentary item, known as "Groups" chocolates, now, is replaced by an item called chocolate
delights which is basically "Chocolates and Dipped Strawberries."
Cabin Decorations & Special Occasions
Ships will maintain an inventory of the cabin decoration components and will assume the responsibility of
assembling the kits on board. Kits, when needed, shall be ordered by purchase requisition.
For the on board production of kits, you should maintain a par stock for each decoration kit and pull from
that par stock each embarkation day.
Memory Boxes
"Bon Voyage" includes: Memory Box, Photo Album (4"x6") and His & Hers rubber photo frames with
flexible parts, both characters in "Carnival" logo indicated bathing suits.
Should a group leader or guests from a group state that they have not received their B.V. amenity e.g.
champagne / chocolates / strawberries / cabin decorations, query with the Bon Voyage Hostess. Always
follow up with the group leader immediately to inform him/her of the outcome of their query.
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16. MISCELLANEOUS
 When groups inquire about cabin deliveries done on board, Group Coordinator should charge them $1
per cabin delivery. A receipt is printed under Miscellaneous with a Purser on front desk. Signed receipt is
then copied for Group Coordinator record, the original is placed in the revenue accountant’s box. Items
are then given to the Housekeeping to deliver to the proper cabins. Housekeeping needs to provide Chief
Accountant with the list of the people that need to receive the payment.
 Group Coordinator should be in possession of one extra beeper that is given out to the large group
escorts or student group escorts.
 All charts and grids are constantly changing; therefore regular updates have to be sent to the head office
to keep them informed of ships activities.
 When group is bringing equipment and/or boxes with them, there will be Box Shipment information
posted with the Final Voyage chart in public folders. Housekeeping should be advised to expect the
boxes. Group Coordinator has to ensure the boxes are then delivered to their on-board final destination
(either a cabin or a lounge) and follow up with the group leader whether the boxes were received. Group
leaders need to be advised there is no storage space on the ship. All that is brought on board by the group
has to be stored in the group’s cabins or an extra cabin needs to be purchased as a storage cabin.
 Group Coordinator should also be able to organize a party that has not been pre-scheduled through the
office. The guests should be shown a Carnival Entertains brochure, where they can choose the items and
where the cost of the items is quoted. For the beverages, any Bar Menu can be given. For an extended
wine inquiry contact the Maitre’D who can offer the wines form the ship’s wine cellar. These items
should then be charged on guest’s S&S through Formalities. It is Group Coordinator’s responsibility to
order the items with Chef & Sous Chef and follow up with necessary set-up to carry out the function.
Same applies for the cake orders. The procedure for charging additional functions can be found by
following the Intranet link: http://shipintranet/hotops/hotserv/Pursers/Embarkation/Charging addt'l setups
for groups.doc
 Open Bar & Wine Program; certain groups pre-pay for their group members to receive Open Bar &
Wine cards. These cards are printed by I/S manager. For the Open Bar & Wine procedure, please see the
separate document or open the link http://shipintranet/hotops/foodbev/Bar_Operation/Guest Bar
service/Bar service procedures/Procedure Open Bar Program III.doc. In case when the Group Leader
requests to hand the Open Bar cards on their own, GC should contact either the Bar Manager or the
Housekeeping before the cards are placed in the individual cabins.
 REQUISITIONS
& INVENTORY - All requisitions should be sent to the designated requisition
purser. All requests must be placed via e-mail at least a week prior its use. Always maintain the correct
amount of stationary, e.g. markers, flipcharts, easel, poster paper, etc. A/V, Light & Sound and Food &
Beverage constantly update equipment inventory lists, obtain this information from them on a regular
basis and forward this information to shore side personnel… Also ensure that all equipment is operable
on a regular basis.
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 PUBLIC ANNOUNCEMENTS - Please note that when making announcements, that you are aware of
which lounges are being used and block it off unless there is an announcement being made by the bridge
or it is an emergency. Should you be required to make an announcement, do not rush through it. Speak
with an even and pleasant tone of voice.
 PURSERS DUTIES - Offer assistance to the Pursers when you are not busy with group functions. You
will be scheduled for phone duty, usually at least once every cruise on a sea day, depending on group
functions. You may also assist with immigration and debarkation when needed.
 DUTIES
OF GROUPS COORDINATOR - CAPTAIN COCKTAIL PARTIES, TIME,
LOCATION, DAYS - Other duties that the group coordinator carries out are: attend both Captain’s
Cocktail Parties on Formal Night. You should be there 10 minutes before the start of the function.
Attendance to these parties is also dependent on Group functions. Should there be a group function, at
that time; your priority is the group. You are also to attend the Repeaters Party. There are occasions when
a VIP party is held. You will be required to attend this.
 DEBARKATION / EMBARKATION DAY - Should there be special debarkation for any of your
groups, you must present yourself at the office by 8:00am. Should there not be any special requirements
on debarkation morning, offer assistance to the pursers. Take this time to clarify all your group leaders
cabin numbers for the new voyage, and make any posters that you may need for the hospitality desks.
Check on early boarding group leaders. The early boarding list should be sent to the port purser the day
prior to embarkation. Liaise with the embarkation staff ensuring that the information has been passed over
to them regarding the early arrivals. Send out all letters early on in the morning (Room Service – 8000).
Check on you hospitality desks. Meet with the respective group leaders as soon as they embark and escort
them to their hospitality desk. After boat drill, contact the group leaders in their cabins to welcome them
on board. Let them know that you are available should they require anything. The best time to contact
your group leaders is before their dining or once we set sail on a port day. If you are not successful in
contacting group leaders in their cabins, visit them at least once during dining, preferably during dessert.
 OTHER - Attend Pursers meeting advising them of the week’s activities with groups. Attend the Hotel
Director’s General Meeting and also check with Hotel Director before the last sea day if he/she would
like you to arrange a meeting regarding Groups. Check the Final Memo first and a decision will be taken
depending on the Groups requirements. The following department heads will attend: Bar Manager,
Housekeeping Manager, Audio Visual Manager, Assistant Maitre D’ – Banqueting, Photo Manager, Light
& Sound Tech, F&B Manager, Photo Manager. Should there be any boxes or equipment to be brought on
board the ship regarding a group, communicate with the assistant housekeeping manager to ensure that
these are collected from the warehouse on the pier and brought to the Marshalling Area. All information
regarding the boxes / equipments’ final destination will be located on the Final Memo. Should a group
bring on large equipment, ensure that they have the certificate of registration for customs to get their
equipment off the ship during debarkation day. Update incident reports when the need arises. Finally, you
must always ensure that all group functions are broken down completely at the end of it, e.g. all tables,
screens, etc. should there be any shared cocktail parties an A4 poster should be placed outside the venue
to ensure that the guests from various groups are aware that they are not the only group at the party. the
poster should contain the following information: “Carnival Cruise Lines welcomes the Rock the Boat
Group, Sysco Group, Singles Group, etc.” Always try to respond to e-mails regarding special requests for
groups promptly as the shore side personnel have a limited time period in which to confirm information
with prospective travel agents.
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17. SPECIFIC ONBOARD PROGRAMS
17 – 1. TNVT
TNVT is the system which controls the personal, reservation and account information of our guests. Prior
to each sailing, all bookings are downloaded to the pier and the ship giving a list of all guests booked for
that cruise.
As Group Coordinator you will have limited use of the TNVT.
NAVIGATING TNVT:
There are three primary function (PF) keys, located across the right-side keypad above the numbers.
7
8
9
4
5
6
PF1 – SEARCH - (numlock key) – Used to “search” for
information. First type in the information that you are searching
for, then press the PF1 or ‘search’ key. For example if you enter a
cabin number into the system and press PF1, the screen will show
you all guests listed in that cabin.
It is possible to search by cabin number, first and last name,
booking number. Using a wildcard (% sign) helps to widen your
search, for example if you type ste%, the computer will bring up
all names that start with these three letters.
This is particularly useful for names that have multiple spellings
(e.g. Stephen & Steven).
1
2
3
PF3 – SAVE - (* key) – Used to save any changes made in the
system
Query
PF1
(Num
Lock)
/
Save
PF3
*
Cancel
PF4
-
Ente
r
0
.
PF4 – CANCEL - (- key) – Used when you wish to cancel any
changes made in the system or to go back. It is not possible to
cancel or undo any changes already saved.
WHAT IS THE PASSENGER SYSTEM?
The Passenger System provides us with the personal and reservations details of our current guests. That’s
where you will find the most updated information about you group leader’s cabin numbers.
When accessing the Passenger System a menu is opened that presents a number of options. Each option
provides specific information, but not all are used by Group Coordinators.
1. PASSENGER UPDATE – Enables the Group Coordinator to gain information about our group
leaders as well as update information if necessary. The following important information can be found in
the Passenger Update Screen
 Embarked – The port the guest boarded the ship
 Debarked – The port the guest disembarked the ship
 Status – If the guest is checked in or not
 VIP – Very Important Guest
 Nationality
 Date of Birth
 ID – Type of identification they are traveling on with Passport or ARC card for non-US guests
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








ID Number – Number of passport or ARC card
Comments – Provides additional information about the guest
Booking Type – Individual (I) or Group (G)
Fare – Amount paid specifically for the cruise
Port Charges – Paid by each guest to cover taxes imposed by ports of call
Int. Dep – International Departure Tax
Add- On – Indicates if airfares were also booked with Carnival Cruise Lines
Prepaid – If an amount is in this column it indicates gratuities were prepaid
Insurance – S = Yes; N = No; If a guest has purchased Carnival Insurance
To confirm your group leader’s cabin number you will enter the number in the “Cabin” field and then hit
Num Lock. The name of the guest in that cabin will appear and you can confirm the correct number. If the
name that appears does not match the information in the Final Group Memo, you can also search by
name. To clear the screen, you will need to hit “-“. Go to the “Last Name” field, type it in and hit Num
Lock. To exit completely press “-“ twice.
WHAT IS THE SAIL & SIGN SYSTEM?
Provides us with in-depth account information for on-board purchases, including charges made and
preferred method of payment. Here you will be able to confirm a guest’s Sail & Sign folio number, should
you require.
To do that, you will go to “Sail & Sign System” click Enter. Next you will type the guest’s last name and
a list with the names will appear on the screen. Select the correct name and you will have the folio
number. To exit jus press “-“.
If you just want to confirm a folio number, you can type the number you have and press Num Lock, the
information will appear for you to confirm.
17 – 1 – 1. Introduction to Sail & Sign
Carnival’s Sail and Sign program is an on-board cashless charge system created for the guest’s
convenience.
Very few services on board can be paid for directly with cash, credit or traveler’s checks. Instead, guests
will sign for most purchase, using shipboard charge cards called “Sail & Sign” cards.
This card is also used as an identification card when embarking or debarking the ship in ports of calls.
For security purposes all guests must present their Sail and Sign Card and photo identification when
embarking the ship. Consequently, every guest has their own Sail and Sign Card with their own 4 digit
identification number or “folio” number.
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The Sail and Sign Card is also used to identify a guest’s status as a past guest. Red and Blue card indicate
a person as a first time cruiser, gold is for someone who has cruised with Carnival previously (between 29 times) and Platinum is for a person who has cruised 10 times or more.
The guest will receive their Sail and Sign card in the terminal building on embarkation day, along with
their stateroom keys immediately after checking in. On some classes of ships, this card will actually be
used as the key.
This card also provides the guest with their dining information, dining room, and time and table number.
Services that require Sail & Sign Payment:
- Beverage Purchases (including 15% Gratuity) includes Fountain Fun Cards
- Tuxedo Rentals
- Infirmary Charges
- Laundry Service
- Ship-To-Shore Phone Calls
- Shore Excursions
- Camp Carnival Babysitting
- Photographs, Travelog Video
- Art Auction
- Spa Services
- Golf Lessons
- Internet Café
Services that require cash Payment:
- Horseracing
- Scratch Lottery Tickets
- Stamps
- Coin Operated Laundry
Services that may be paid Cash or Sail & Sign:
- Bingo
- Casino (3% surcharge if using Sail & Sign)
- Tipping (gratuities for Cabin Steward, Waiters etc)
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In order to activate a Sail and Sign Card it must be set up using either :
A credit card
Cash
Traveler’s Checks
Combination of any of the above
Acceptable credit cards include Visa, MasterCard, American Express, Discover & Diner’s Card.
Credit card accounts can be set up in the terminal building upon check-in or at the Purser’s desk. Cash
accounts and traveler’s check accounts can only be activated on board the ship at the Purser’s Desk.
17 – 2. CRS – Incidents
An incident is an experience a guest may have that affects their attitude towards Carnival. It may be
either positive or negative. All such issues need to be documented.
What is the Incident Report and why do we have it?
The incident report is a way of keeping track of any incident or issue the guests may be experiencing; to
see what areas need improvement and record what actions may have been taken to resolve such issues.
Additionally, this report will inform our Head Office what actions were taken onboard should they seek
further assistance after the cruise.
How should incidents be written?
In order to keep incidents uniform, they need to be written in a certain manner
- Factual Information Only – No opinions or assumptions. For example, “Mr. Smith was drunk”
cannot be written. Instead one would write why they may believe the guest was intoxicated “Mr.
Smith’s speech was slurred and his breath smelt of alcohol”
- Always Written in the Third Person – For example instead of “I sent a bottle of champagne” one
would write “Purser sent bottle of champagne”. Additionally, when speaking with another
department it is important to write the position of that person and not just their name so the report is
understood by all. For example “Purser called and spoke with Housekeeping Manger John” not
“Purser called and spoke with John” as not everyone will know who John is.
- Always Use The Guests Name - The guest must always be referred to by name as sometimes there is
more than one person affected by an issue. For example “Mr. Williams came to the desk”.
- Always Write in the Past Tense – The incident report records what has happened, not what might
happen.
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Keep in mind that the incident report is an internal report and cannot be shown or copies given to our
guests. Guests are entitled to reports that they have written or signed, such as Lost Luggage forms, Lost
Item Reports or Security Statements.
It is imperative that all incidents are followed up on and resolved as quickly as possible, so that the
guests’ expectations may be exceeded.
Final Incident Report
At the end of the cruise you will receive the End Of Voyage Report which will have all incidents
documented throughout the cruise. They will either be related to Groups or to individual reservations. It is
your duty to scan through this report and prepare a document with all the group related incidents, which
should be sent along with the Groups Summary Report to the Groups department in the office.
17 – 2 – 1. CRS at a Glance
Logging into CRS
You will receive your own login for CRS. Your login will remain the same for the entirety of your career
with Carnival. Upon logging into CRS the Group Coordinator will be presented with a main menu of
which two options will be essential.
Quick Login – Allows you to create a new incident
Rep Desktop – Allows you to view or update existing incidents
Quick Login
Upon selecting quick login and entering a cabin number, a list of guests will appear who are staying in
that cabin for the current cruise and who have stayed there previously. Last cruise will be listed first. To
identify who is currently in the cabin, one should start from the bottom and look for consecutive numbers
on the right hand side.
Upon selecting the guest, the Group Coordinator will be presented with a window requesting the issue be
entered. By clicking on the question mark next to the issue field, a list of all possible issues will appear.
To search for an issue type a key word, with asterisks on either side into the description field, for example
*group*. Then select the issue that best describes what the guest has advised you. The Group Coordinator
can also search by the type of issue:
COM – Complaint
PRA – Praise
REQ – Request
INQ – Inquiry
If the issue is tour related, the name of the tour must also be entered into the tour field.
A descriptive title should then be entered into the comments field and should reflect what the guest is
saying. The correct format is with capitals for each word, for example “Cabin Smells of Smoke”. This
title should then be copied into the notes field, putting the cabin number in front, E34 – Cabin Smells of
Smoke.
A line must then be left creating space between title and text, and a descriptive and detailed account of
what the Group Coordinator has been informed of by the guest should be written. The Group Coordinator
should then click on the open button in order to complete the other elements of the incident.
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Contact Tab – The incident will open at this tab. The information provided in this screen is mostly
reservations information and largely does not need to be changed, however there are five fields the Group
Coordinator should check to see if they need to be adjusted.
Method – Change to LS if a lost and found item or to CC if the information is received via a small
comment card known as Carnival Cares.
Source – Allows the Group Coordinator to indicate what type of the guest the information is coming
from. Depending on their status and their nationality, actions and compensation may vary slightly. If none
of the above, it is acceptable to be left blank.
Notes – Allows the Group Coordinator and supervisor to communicate about the incident. Your
supervisor will leave notes in this field of tasks to be completed. Once the notes have been acted upon,
they may be deleted.
Insurance – Yes or No for incidents that travel insurance would cover them for, depending on their
policy. For example Lost Luggage, Damaged Luggage, Lost Items, Damaged Items and Medical issues.
Response Type – Reflects the action taken in response to the incident
(P) Pending – The computer will default to pending. This option is used when a response has not yet been
decided upon.
(L) Letter – If a letter has been sent to a guest
(CR) On-Board Credit – If the guest has received monetary compensation
(NR) No Response – If the incident was resolved at the desk or with a follow up call.
Customer Tab
Allows you to enter the address of the guest required for the following types of incidents: Lost Luggage,
lost item, any incident requiring follow up by Guest Relations Department in Miami.
Additional guests may also be added to the incident in this tab. For example, one guest may report a
flood in the cabin, but it will affect all occupants of the cabin and this should be reflected in the incident.
Finally for any incidents regarding damaged or lost luggage the airline tab should also be adjusted. If not
lost or damaged by the airline, “NR” or “Not Airline Related” should be entered.
Issues
Sometimes a guest will have multiple issues that they report and each one needs to be recorded. By
clicking “New” additional issues can be added.
Notes
This is a detailed explanation of the incident or a “story” of what happened. All details should be entered
into the notes tab including any correspondence with the guests or members of other departments relating
to the issue.
To update the notes at a later time the insert button should be clicked to enter date, time and login of the
person adding information. This creates a timeline of all communication with the guest and a record of
how and when the issue was resolved.
Letter
Used to help create letters to be sent to our guests. By clicking on the question mark next to “letter” a
selection of completed letters will be displayed. The Group Coordinator can then select the most
appropriate, depending on the situation. Additional paragraphs can also be added by clicking on the down
arrows to move paragraphs around and then clicking on the question mark next to the empty field.
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In the letter tab, one can also confirm the greeting for the letter and whom it is from, adding your
signature. Click on validate after creating the letter which will prompt for inserts (see below).
Inserts
Only needs to be used when prompted by the computer (the tab will turn pink requesting action). The
inserts tab will suggest information that one needs to include in their letter, for example lost and found
letters will prompt the Purser to enter the item that was lost.
Text
Allows the letter to be viewed prior to being printed. Additionally, allows for changes to be made to the
letter by clicking on the custom button. The changes can be manual or with assistance from the computer
as a specific paragraph can be entered by selecting the “Get Paragraph” button.
If you wish to undo any customization, click on Undo and the letter will return to its original format.
To print the letter, click on Copy Letter to Word.
Onboard Credit
Is used for any monetary compensation, where money has been paid to the guest, or where a charge,
instead of being paid by the guest is charged to Carnival’s Guest Relations Account.
The response type in the contact tab must first be changed. Then in the On Board Credit Tab one can
enter the amount and the type of monetary compensation that was provided.
Compensation
Is used to record non-monetary compensation i.e. items given to the guest such as champagne, bar
coupons, future cruise discount letters.
Tasks
Used to notify another department of an incident and requests their follow up and response. The Group
Coordinator will have the option of notifying or reassigning. Reassigning means that responsibility is
passed onto that party and the incident will then appear under their login. An incident should only be
reassigned in the case of Tour Issues or Lost Luggage. When tasking, the recipient will be notified via email that their updates are required.
Attachments
Copies of related correspondence and any completed forms.
Once all tabs are completed it is essential the Save and Close Button is used to save changes and
close the program.
Rep Desktop
To review an already existing incident the Group Coordinator should select the Rep Desktop and all
incidents open under their login will appear. Group Coordinators should be reviewing their incidents at
least twice a day. To view other user’s incidents one can change the owner name and click refresh to view
those incidents specifically created by a certain login. In order to view all incidents currently open a *
can be entered and the refresh button clicked. To open an incident double click on the incident and it will
open to the contact tab.
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The tabs will now be various colors. Each color has a specific meaning:
White – The tab you are currently working in
Blue – There is information behind this tab
Grey – There is no information behind this tab
Pink – Information is required in this tab prior to saving.
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18. SAFETY RECAP
As a Group Coordinator and crew member our number one responsibility is safety. The object of Vessel
Familiarization Training is to ensure that all seafarer’s know basic personal safety information that may
save their lives and the lives of others in the case of emergency.
It is a requirement that all crewmembers must:
1.
a)
b)
c)
d)
Know, understand and be able to demonstrate proper procedures in case of an emergency.
Man overboard
Fire
Abandon Ship
Accidents
2. Understand safety information, symbols and signs.
3. Identify Muster & Embarkation Stations and Emergency Escape Routes
4. Locate and don life jackets
5. Know how to close and open fire, weather-tight and water-tight doors
1. WHAT TO DO IN CASE OF AN EMERGENCY:
a) MAN OVERBOARD
The signal for Man Overboard is:
.
.
If you see someone fall overboard, you should do the following:
1)
.
2)
.
3)
.
b) FIRE ON BOARD
There are primarily two types of fire extinguishers on board:
1) Carbon dioxide (C02) is used for:
.
2) Dry Chemical is used for:
.
Operate the Fire Extinguisher by:
P
.
A
.
S
.
S
.
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Should you encounter smoke or fire, you should do the following:
1)
.
2)
.
3)
.
4)
.
The most common types of fire are:
Type A -
.
Type B -
.
Type C -
.
Type D -
.
Type F -
.
c) GENERAL EMERGENCY
The signal for general emergency is:
.
Should the signal be given, you should do the following:
d) ACCIDENTS AND MEDICAL EMERGENCIES
The number to call in case of a medical emergency is:
Should you encounter an accident victim, you should do the following:
1)
2)
3)
2. UNDERSTANDING SAFETY INFORMATION SIGNS AND SIGNALS
What information is associated with the following colors?
GREEN RED BLUE YELLOW -
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What do the following codes mean if called over the loud speaker:
ALPHA BRIGHTSTAR DACO DELTA 3. MUSTER STATIONS, EMBARKATION STATIONS & EMERGENCY ROUTES
A muster station is where you must go in the event of an emergency.
My muster station is:
I would use stairwell #
to get there.
The crew muster stations are located as follows:
You must be able to proceed from your assigned cabin or work area to your crew muster station
without assistance from any other person.
An embarkation station is where you would go to board your lifeboat/raft.
My lifeboat/raft is:
4. LOCATE AND DON A LIFE JACKET
It is important to know where your life jacket is and how to put it on.
Life jackets should be kept in good condition. All life jackets have the following equipment:
1.
2.
3.
In case you are unable to reach your cabin it is also important to know where spare life jackets are kept.
Spare jackets are found in the following locations:
5. WEATHER-TIGHT, WATER-TIGHT & FIRE SCREEN DOOR
Weather-tight doors are designed to keep out the wind, rain and sea spray. They can be closed by:
Water-tight doors are found on decks below the water level and are designed to keep water from going
from one area of the ship to another.
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There are three ways to close a water-tight door:
1)
2)
3)
Fire – screen doors are designed to slow the spreading of smoke and fire
The two ways of closing a fire-screen door are:
1)
2)
REMEMBER, THE NUMBER ONE PRIORITY ON BOARD IS SAFETY!!!
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FUNTIME & TIME FOR FUN
Group Coordinators are expected to work a total of 70 hours a week.
Anytime you come for work you must Clock In.
Once you’ve done your work and you’re leaving for a break you must Clock Out.
Do not mix Funtime with Time for Fun. When you’re clocked in you should be working.
You should also balance your time off and have fun responsibly.
Always be on time for work.
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PREPARING FOR YOUR DAY
Remember the following when reporting to work and beginning a new shift each day.

Be positive

Be punctual. It is imperative that you arrive to the functions at least 15-30 minutes before the
scheduled starting time.

When arriving make the most of your time –
- Make sure all set ups are done.
- Meet with the group leader at the start of the function to make sure that all is in place.

When arriving in the office, ensure you greet your colleagues.

Ensure you read all your e-mails and follow up in any requests you might have had.

Ensure all relevant departments are informed about the group functions, requirements and/or
changes.

Check with the Chief Purser and Pursers if they need your help before you go.

Communicate

Be informed

Remember to be cheerful and courteous to all guests.
GOING OUT WITH A BANG
Every good start should have an even better finish.
Before you leave the office remember the following:
Read and respond your e-mails.
Follow up on requests.
Send function reminders.
REMEMBER YOU’RE PART OF A TEAM!
You need to make sure to do your work properly so you can count on other departments well done job!
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