Abhi T.
Email: abhe@ymail.com
PROFESSIONAL SUMMARY:
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A skillful professional with over all 9 years of rich and insightful experience. Out of those, 7 years
of experience as SAP CRM & SD Functional Consultant.
Certified in SAP CRM 5.0 Internet Sales.
Sun Certified Java Programmer.
Expertise of working on end to end full life cycle implementations, upgrades, and support projects.
Worked in the area of Internet Sales, Marketing, Interaction Center, Sales and Base Customization.
Involved in Requirements gathering, mapping business process, developing functional design &
specifications, configuration, testing, support and end user training.
Experience in 3 full-life cycle implementations in CRM/SD modules.
Experience in SAP CRM Internet Sales Application (ISA B2B and B2C), Internet Sales Architecture
including product catalogs, Web Shop and Internet customer self service (ICSS).
Good hands on experience in configuration, development and web integration of CRM components
XCM, TREX, webshop, IPC, Variant Configuration and J2EE 6.40.
Experience in Market Segmentation, Campaign automation and Lead management.
Experience in Order, Quotation & Contract Management, Opportunity, Activity Management and
Action.
Experienced in configuration of Business Partner, Product, Organizational Model, and Transaction
types.
Worked on CIC Webclient configuration including CIC Framework, Agent Inbox, BP Search, and
transaction launcher.
Extensively worked on Middleware Setup and configuration for data exchange between SAP CRM
and ECC.
In ABAP, hands on experience on development and testing of BADIs, User Exits, BAPI, and
Enhancements.
Expertise in Troubleshooting and Debugging ABAP related issues.
Good experience in SD configuration & functional work in the area of Order Processing, Deliveries,
Billing, Pricing, and Cross Functionality.
Demonstrated accuracy, attention-to-detail, and ability to work well in a team environment.
EDUCATION:
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Master of Business Administration, UK
Bachelor of Engineering (Electronics), India
SKILLS:
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CRM: SAP CRM 5.2, 5.0, 4.0, 3.1.
ERP: ECC 6.0, ECC 5.0, SAP R/3 4.6c.
Web Technology: JSP, Java, XML, HTML.
Project Utilities: MS Project, MS Office Suite, Visio.
Methodology: ASAP, Solution Manager.
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PROFESSIONAL EXPERIENCE:
Renesas, San Jose, CA
Nov’07 – Till date
SAP CRM Consultant (Implementation)
Environment: SAP CRM 5.2/5.0, ECC 6.0, XCM, TREX, IPC, Java, Middleware, Webshop.
Description: Renesas is a semiconductor company with an outstanding portfolio of global marketleading products. Renesas design, manufacture, sales and service systems including microcomputers,
logic and analog devices, discrete devices and memory products.
Responsibilities:
INTERNET SALES:
 Involved in full life cycle development.
 Conducted blueprint workshops and prepared To-Be business process document.
 Designing and configuring Product Catalog.
 Developing customized WebShop for Internet Sales in B2B scenario.
 Setting up and configuration of CRM components XCM, TREX, J2EE 6.40, B2B applications.
 Maintaining Internet User maintenance.
 Developing business process flow for inquiry/Quotation/Sales Order from webshop to R/3 Sales.
 Implemented the IPC user exits to get custom prices in sales order.
 Change of layouts and actions.
 Involved in extensive customization of ISA webshop using JSP and FM.
 Developed extended Product and Order Search functionality.
 Involved in BAdIs implementation, Custom Fields and New Functionality.
 Involved in Preparing Unit Test Plan, Integration Test Plan for Data Conversion, User Training
Documents.
 Go Live and Post Live support.
MIDDLEWARE:
 Worked on Middleware setup.
 Replicated objects from R3 to CRM for Initial, request, and delta download processes.
 Setting filters for transfer of relevant Master Data to CRM.
 Troubleshoot middleware problems and monitoring Queue and BDOC.
Hess Corporation, Houston, TX
Aug'06 – Oct'07
SAP CRM Consultant (Implementation)
Environnent: SAP CRM 5.0, ECC 5.0, XCM, TREX, IPC, Java, Middleware, Webshop.
Description: Hess Corporation is a leading global independent energy company, engaged in the
exploration and production of crude oil as well as in refining and in marketing refined petroleum
products mainly polymer products. Hess Corporation produces wide range of polymer products for
domestic and international customers.
Responsibilities:
INTERNET SALES:
 Analyzed user requirements and study as-Is business process using standard business process.
 Involved in Blueprint process and key member in workshops.
 Developed the functional specification.
 Designing and configuring Product Catalog.
 Developing projects for Internet Sales in B2B scenario.
 Product Proposal (Cross selling, UP / Down selling).
 Maintaining web shop and User maintenance.
 Price determination through IPC.
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MARKETING:
 Conducted meeting with Users, and business groups to gather Business requirements.
 Worked on configuration and customizing of the Marketing module in CRM.
 Worked on Business partner segmentation, generated target groups & attribute lists.
 Worked on Campaign execution for outbound email campaigns.
 Involved in setting up ERMS (Email response management system) for inbound mails.
 Involved in setting up lead qualification level, developed various lead assessment questionnaires
using the Survey tool.
 Configured Copying Control to generate different Transaction types and activities from quotation.
MIDDLEWARE:
 Involved in the initial master data downloads from R/3 system.
 Replicated customizing objects, pricing and condition data from R3 to CRM.
 Troubleshoot middleware problems.
Medtronic MiniMed, Northridge, CA
May'05 – Jul'06
SAP CRM Consultant (Implementation)
Environment: SAP CRM 5.0, ECC 5.0, TREX, Middleware, WebClient
Description: Medtronic MiniMed is the medical management manufacturing company and its sales
division in Northridge, California. Medtronic MiniMed is the world leader in insulin pump therapy.
Responsibilities:
CUSTOMER INTERACTION CENTER
 Worked with different levels of users for information gathering and to create business blueprint
documents.
 Involved in configuration of major components Quotation and Order management.
 Configured Master data and Basic functions for Partner determination, Date management, Actions,
Transaction types, Item Categories and Copying control.
 Configured business activities and tasks for activity management through CIC.
 Customized Business Partner Cockpit including fact sheet for CIC agents to manage information
about Business Partners.
 Involved in setting up ERMS (Email response management system) for inbound mails.
 Customized alert modeler, action box, scripts.
 Extensively involved in configuration and customization of business Objects in CIC transaction
launcher on IC WebClient screen.
 Involved in testing phase of project, performed unit testing to ensure high precision.
MARKETING
 Created campaigns and campaign elements. Assigned target groups. Created personalized mail
forms.
 Automated Campaigns including Work flow settings and actions for Survey scenario.
 Customer Segmentation- maintained marketing attributes/attribute sets/attributes lists,
maintained data sources. Assigned attribute values to business partners.
 Created Target groups and profile set in Segment builder.
 Defined Workflow settings, communication channel settings.
MIDDLEWARE:
 Worked on Middleware setup.
 Replicated objects from R3 to CRM for Initial, request, and delta download processes.
 Setting filters for transfer of relevant Master Data to CRM.
 Troubleshoot middleware problems and monitoring Queue and BDOC.
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Federal-Mogul, Southfield, MI
Oct'04 – Apr'05
SAP CRM Consultant (Support)
Environment: SAP CRM 4.0, SAP R/3 4.7, XCM, TREX, IPC, Java, Middleware, WebClient.
Description: Federal-Mogul Corporation is an innovative and diversified $6.3 billion global supplier of
quality products, trusted brands and creative solutions to the automotive, light commercial, heavyduty truck, off-highway, agricultural, marine, rail and industrial markets.
Responsibilities:
INTERNET SALES:
 configuring Product Catalog.
 Developing projects for Internet Sales in B2B scenario.
 Product Proposal (Cross selling, UP / Down selling).
 Maintaining web shop and User maintenance.
 Price determination through IPC.
MARKETING:
 Customer Segmentation using marketing attributes.
 Target group Creation.
 Campaign creation and execution.
 Lead management.
WEBCLIENT:
 Configuring different document types and activities.
 Creating transaction launcher profile.
 Developed and customized the CIC profiles based on client business process.
 Generated call lists and are assigned to agents for further processing.
MASTER DATA:
 Basic customization of organization profile, action profile and activity management.
 Maintenance of Organizational master data.
 Configuring field attributes, roles and relationships for Business Partner master data.
 Maintenance of Product Master.
 Used EEWB for enhancement of Business Partner.
Exide Technologies, Alpharetta, GA
Apr'04 – Sep'04
SAP CRM Consultant (upgrade)
Environment: SAP CRM 4.0 SP 4, SAP CRM 4.0, SAP R/3 4.7.
Description: Exide is one of the worlds largest producers and recyclers of batteries. The company is
an undisputed leader in providing a comprehensive range of batteries for automobile, Industrial &
Submarine applications.
Responsibilities:
 ISA B2B upgrade from CRM 3.0 to CRM 4.0.
 Porting the B2B 3.0 developments to ISA 5.0.
 Resolving issues in Pricing setup during upgrade from 3.0 to 5.0.
 IPC Pricing User Exits upgrade from CRM 3.0 to CRM 5.0.
 Testing and identifying documentation changes for upgrade.
 Helped Basis and development to identified and resolve upgrade issues.
 Worked with SAP development to resolve issues for Java.
 Demoed the capabilities of SAP CRM 4.0 to the EIS staff and business users.
 Configured Interaction Center (IC) Web Client.
 Worked on Data Mapping/Conversion to SAP CRM.
 Go-Live Support.
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Lubrizol, Wickliffe, OH
Oct'03 – Mar'04
SAP CRM Consultant (Support)
Environment: SAP CRM 3.1, SAP R/3 4.6c, Middleware.
Description: Lubrizol is a leading global producer of high performance polymers and specialty
additives for paints, inks and graphic arts, specialty paper and nonwovens, plastic and composite
coatings, adhesives, and electronic applications.
Responsibilities:
 Configuration of Interaction Center Web Client.
 Worked on Activity management, customization of various business activities and tasks as per
requirement.
 Configuring Action profile, Date profile and Status profile.
 Involved in Middleware setup and Replication of objects.
 Product Proposal (Cross selling, UP / Down selling).
 Creating transaction launcher profile.
 Customer Segmentation, Campaign creation and execution.
 Prepared all the deliverable of the project user manual & conducted testing.
Madison Paper Industries, Madison, ME
Aug'01 – Sep'03
SAP Consultant SD
Environnent: SAP R/3 4.7.
Description: Madison Paper is most trusted source for a wide spectrum of high-performance, high
quality papers. MPI is the first mill in the United States dedicated entirely to the manufacture of
supercalendered paper and established itself as the industry standard because of its superior
characteristics, utilizing state-of-the-art technology.
Responsibilities:
• Involved in designing and configuration of Order, Delivery, and Billing processing.
• Customized partner processing and output & text determination as per business scenario.
• Configured quotations, customer contracts document types and Schedule line processing.
• Supported the configuration of pricing for quotations, sales orders and billing.
 Worked with the technical team to define requirements and routines for pricing procedure.
• Involved in preparing test scripts, user manuals, testing and integration.
• Provided functional support to related team activities such as, user reviews, End user training, and
configuration documentation.
Gaylord Computers, India
Duration: Jul 99 – Jul 01
Developer
Environment: Java, JSP, Servlet, Weblogic 5.1, Oracle, HTML, JavaScript.
Description: Warehouse Management System: Java application.
Responsibilities:
 Responsible for developing login pages, transaction pages using JSP as well as servlets.
 Responsible for developing user friendly, menu driven, web based application providing different
privileges to groups of users for accessing the system.
 Implemented business process logic to store objects such as products, delivery profiles, clients,
and manufacturers, employees.
 Responsible for developing and implementing business logic for manager entity such as placing
order to manufacturer, modifying the sales price as well as giving discount to the client.
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Facilitated session tracking using cookies as well as validating username and password on client
side.
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