School Project Administration
Indus Integrated Information Management Limited
The Project:
To impart learning service at Government aided Schools
For school students in Class VI to XII
-Curriculum is provided by School Education Department
Govt. of West Bengal.
The scale of operation is broken down in phases where in
each phase there are 100 schools.
As Delivery partner of IBM we are responsible for learning service
Delivery in 400 schools currently.
The Challenge:
-Expected number of students is between 30,000 to 40,000 per
100 schools.
-Onsite delivery of service across the length & breadth
of the state of West Bengal.
-Associated Workload of managing a work force of 586
men/women involved in the delivery process.
-To adapt to the varied demography, Socio-economic & cultural
parameters of different regions.
-To ensure customer delight.
Success:
• High level of Customer satisfaction and viability.
• Course material in vernacular for all standards.
• Deployment & retention of a highly motivated team for the L.S. delivery process,
- Total No. 528 quality faculties are deployed at school level.
- Total No.33 Sr./Proj.Exe with MCA/BE are deployed at cluster level.
• Imparting quality IT-training in West-Bengal.
• Quality of delivery ensured through carefully selected faculties and teach-thetrainer program.
So far approximately 161,000 students has been trained, evaluated & certified by the
program (largest L.S. Project in APAC by IBM).
Recruitment Process:
Publication of Advertisement in
Local News Papers
Conduct Decentralized Technical &
Personality Interview through out
the State
Final Selection and Issuing the Offer
Letter to the Right Candidate
Collection and Short listing of CVs
Conduct Decentralized Written Test
through out the State
80 Hrs Teacher’s Training Program
for the Selected Candidate
Deployment of Successful Candidates to Schools
Delivery Structure
Cluster Plan
3
2
4
1
5
Sr. Project Ex.
Project Ex.
6
10
9
8
7
Project Coordinator
Sr. Faculty
Sr. Faculty
Ex. Faculty
Ex. Faculty
Project Team Hierarchy:
Project Director
Project Manager
Project Coordinator
Cluster
Account Manager
Account Executive
Roles & Responsibilities:
•Faculty Availability
•
Faculty Delivery Quality
Project Manager
Monitor the activities of Project Coordinators and
ensure adherence to applicable SLA’s, including:
•Own and resolve customer sat issues arising out of implementers’ responsibilities.
•Liaison with Customer Administration organization to follow up Payments
and other procedural matters.
•Own and resolve issues of support from school administration that are not resolved
at local level.
•Adherence to Curriculum Delivery Schedules
•Participate in all IBM Project reviews
•Participate in all reviews with Customer.
•Ensure accurate and authenticated billing from
Implementation Partner to IBM as per agreed terms.
Roles
& Responsibilities:
Responsibilities
of Sr. Project Executive
Maintain daily track of Faculty deployed in the schools under his charge.
 Substitute for Faculty who are absent/on leave.
 Escalate and arrange for replacement where such substitution is not possible.
 Receive, review and maintain weekly reports from Faculties.
 Provide technical support to Faculties as required.
 Compile monthly reports, get the same endorsed from School Administration and
forward
to Project Office.
 Taking at least 20 classes in a week.
 Reporting to Project coordinator
 Delivery monitoring & assessment.
 Troubleshooting & Feedback collections.
Roles & Responsibilities:
Responsibilities of Project Executive
 Responsible for taking emergency classes in the absence of regular faculties &
Coordinating operation as directed by Sr. Faculty.
 Taking at least 20 classes per week.
 Collection of Student Feedback & Summarising.
 Examination / Result Coordination.
 Acting as a deputy to Sr. Faculty.
 Monthly Payment follow-up at each school under his purview, and escalate to Sr.
Instructor/Project Coordinator in the event of any delay/shortfall fees collection by the
school administration.
Roles & Responsibilities:
Faculty Responsibilities:
Each Faculty will carry out the following duties:





Conduct classes as per curriculum and timetable drawn up.
Supervise Lab Practice sessions.
Conduct Tests quizzes and examinations, collect and correct answer sheets.
Prepare and put up mark-lists.
Report matters of discipline (irregular attendance, improper behavior etc.) or any other difficulty
encountered
 Arrange for appropriate certification from IBM and distribute certificates
 Instructor will conduct a ‘Teach the Trainer’ program for select school faculty.
 Faculty will compile weekly reports with details of classes conducted, portions completed,
tests held etc. and submit the same to Sr. Faculty.
Detail Of Duty Hours
Assumptions:
 For 100 schools proposed in this project, we assume that there are 2 sections per
class i.e.,14 units per school (VI – XII).
 Keeping in line with the spirit of Government of West Bengal Notification No. 772
Edn(s)
dated 08-07-74.
“The teaching load for a teacher should normally be 36 periods per week.”
 There are 50-roll strength per unit.
For each school,
GENERAL
AWARENESS
PROGRAMME
NO. OF UNITS
RANGE OF
CLASS
NO. OF
FACULTY
14
VI– XII
1 no. Full Time
TOTAL
CLASS PER
WEEK
28
1 no. Sr. Proj ex.
&
1 No Proj. ex.
will also take
classes
Note :
1. For tutorial of additional subjects of class 9 & 10 as well as Computer Science Programme for class XI & XII, the faculty can
deployed for a maximum of 12 hours per week. The faculty will execute taking of these classes with direct support from the
Sr. Proj ex. & Proj. ex.
2. If the no. of units exceed 12 with enrollment increasing proportionately, the scope of deploying faculty will be
definitely increased accordingly.
Quality Assurance
Close Monitoring of Delivery process
Exhaustive teach the trainer program prior to delivery
Quality Manpower
Online Communication Through internet technology with
Delivery points
Escalation Procedure
Sr./Proj. ex. Polls every faculty
Under him/her in the morning
Yes
No problem
If the faculty has come
No
If Proj ex.
can replace him
Yes
Replacement is sent within 2 hours
No
Sr/ex. Informs
project coordinator
Replacement is sent from other
Nearby clusters within 1 day
Quality Assurance
Qualification & Experience:

Faculty : Graduate with Diploma in Computer science
Or, A graduate in Computer Science from a recognized university
 Project Executive: Recognized degree/diploma like B.E.,MCA etc
& at least 1 years experience in teaching IT subjects

Sr. Project Executive: Recognized degree/diploma like B.E.,MCA etc at least 2 years
experience in teaching IT subjects

All Faculties with ability to teach in English/Bengali/Hindi/Urdu as required.
Quality Assurance
The Lead Team:
Quality Assurance
Tracking Items:
• The items that will be tracked are the following:

Curriculum related (books, coverage, tests, labs, etc.)

Student related (exceptionally good / bad, scholarship, curriculum related)

Faculty related (Subject matter competence, delivery skills, student handling, punctuality, leave and
absenteeism,
cooperation with other faculties)

School related (System availability, support facilities, a/c, power supply)

Cluster related (Faculty availability, reporting discipline)
 Certificate management (availability in time, accuracy)
Examination Process:
Preparation of multiple sets of MCQ
type question papers. Total marks
will be 70 for Theory and 30 for
Practical
Communication to the Schools for
Conducting Examination.
Moderation of question papers by
IBM
Printing of question paper as per the
registration figure.
Send Sealed Question Papers and
Answer Sheet to the School
Conduct the Examination at School.
3 layer check by PE,TIC and HM
and send the collated result for
Certificate Printing
Collection of Answer Sheet and
distribute the copies within the
Cluster for checking.
Distribution of Certificate to the Successful Candidates
Quality Assurance

Customer Satisfaction shall be measured on the basis of monthly reports
from the school. Satisfaction rating will be computed according to
IBM’s Net Satisfaction Index as under:





Very Satisfied
Satisfied
Neither / Nor
Dissatisfied
Very Dissatisfied
The basis of the ratings are as under:
•
•
•
•
•
Instructor Communication
Punctuality
Class Discipline
Behavior & Presentation
Overall Satisfaction
:85%
:75%
:50%
:25%
:0%
Highlights:
•Quality monitoring through IBM project management process by Project
Management Team.
•Quality of delivery ensured through carefully selected faculties
and teach-the-trainer programme.
•Ensured faculty availability across the geography and throughout
the curriculum.
•Distributed control close to delivery point through cluster
Architecture.
•Motivation of the faculties ensured through good pay package,
Insurance cover, provident fund and performance guided
Incentives along with definite career growth path.
•Experienced leadership to ensure quality and viability.
•Ensure 100% uptime of machines through IBM help desk and support.
•Delivery supported by text books in students mother tongue Bengali.
Thanking you on behalf of IIIM Ltd.