Olga Klimova
Hamilton, Ontario ● 905.659.8686 ● Olga@ReturnOnIntelligence.ca
Olga Klimova
Business Intelligence Consultant
416 822 8134
Business Intelligence (BI) Analyst, Architect, Developer of complex solutions who delivered
multimillion dollar savings throughout 20-year career in information management.
 Customer-focused, high-quality results oriented: Created solutions that met immediate business
needs, became mission-critical, and achieved company-wide adoption. Enabled 50 times increase in
efficiency of accessing information and at least 20% increase in sales.
 Highly productive: Proficient in all facets of the delivery of information to end users. As company’s sole
BI vendor, cut implementation costs 4 times. Ensured fit within budget and time constraints.
 Resourceful, analytical: Effectively selected approaches to address specific customer needs; applied
best recommended practices in BI infrastructure build out, use of Microsoft BI development tools,
performance tuning, data quality control, and Kimball’s data warehouse design.
 Dynamic team player: Acted as a efficient liaison between technical staff and business users.
 Effective communicator: Reported on progress and escalated issues ensuring clear timely
communication to stakeholders. Defined and documented business requirements, system components,
technical design, deployment procedures, and user guides. Provided developers and users training.
Endorsements
“Olga provided deep technical expertise for our BI requirements… great delivery and professional
approach.” Paul MacDonald, VP Professional Services, UNIS LUMIN
“[Olga Klimova’s] professionalism and quick understanding of the data and our business were superb. She
is innovative in her solutions and was a tremendous asset to the project team…” Christina Browne, System
Manager, Unilever Canada
“Olga has a rare listening skill… her delivery style that was empowering and made communication and
therefore the outcomes easy to achieve…” Brahm Memone, Manager Financial Reporting, Hamilton Health
Sciences Center
“…What we valued most was Olga’s consistent approach to problem solving…” Rico Bottoni, Demand
Planner, Packaged Ice Cream, Unilever Canada
Professional Experience
Center of Addiction and Mental Health (CAMH), Toronto (11/2013 – 12/2013)
As BI Solution and Data Architect, analyzed existing healthcare information systems, including ADT
(admission-discharge-transfer), InfoMed, LAWSON, Cerner. Interviewed clinical, operational, and
financial stakeholders and captured strategic requirements. Initiated project scope prioritization process.
Profiled data sources, evaluated data availability and data quality. Extracted sampled data and prepared
data model prototype to ease communication with key contacts and future solution users. Conformed
data across the organization to satisfy centralized enterprise BI reporting requirements. Designed BI
Olga Klimova
Hamilton, Ontario ● 905.659.8686 ● Olga@ReturnOnIntelligence.ca
solution infrastructure and data warehouse to support flexible self-help data analysis by multiple
dimensions including patient demographics, type of service, incidents, satisfaction.
Paradigm Quest Inc., Toronto (09/2012 – 09/2013)
Developed Customer Retention business intelligence solution that has enabled effective management
and operational reporting for a leading company in mortgage industry. The solution has raised awareness
of deals coming to maturity and allowed to accommodate resources for timely renewals to maintain client
business and to discover hidden patterns in relationships with customers that have led to better business
decisions.
Analyzed business needs, interviewed stakeholders and IT staff, formulated business requirements,
prepared work estimation and project plan proposal, designed data warehouse & OLAP Cube,
implemented daily ETL processes, enabled changed data capture to allow granular control over business
operations, implemented advanced OLAP cube functionality for current and historical data and allowed
corporate staff to analyze information across the organization from convenient Excel PivotTables.
Provided user training manual and detailed technical support documentation. Built solution based on SQL
Server 2008 R2.
Unis Lumin Inc., SuttonMed Systems, Oakville (10/2010 – 07/2012)
Developed business intelligence solution for the Association of Tennis Professionals (ATP). Provided
self-help reporting capabilities and data analytics in athletic injury trend analysis, diagnostics and health
risk management. Helped formulating business requirements. Guided infrastructure provision and server
configuration. Provided ongoing support and periodic change management. Used SQL Server 2008.
 Met tight deadline for BI project implementation of less than 6 weeks.
 Served as a single resource of full-cycle BI system development – from data warehouse architecture
design, through SSIS ETL processes implementation, SSAS OLAP cube design, to SSRS report
prototyping and user training in ad-hoc reporting using SQL Server Report Builder.
 Implemented solution at 20% the cost of another vendor estimation.
XPI Inc., Toronto (04/2007 – 04/2010)
Developed insurance data warehouse solution for Aviva Canada. Provided easy access to historical
quotes and claims, premium data summarized by carriers, agencies, accidents, and other dimensions
critical to decision making. Participated in preparation of project proposals. Translated client
requirements into data flows. Designed SSIS ETL architecture and implemented data transformation
processes. Designed and built SSAS OLAP solution. Assisted in developing Dundas Grid application
interface. Managed ongoing communication and feedback to user community. Lead change management,
user acceptance testing (UAT), and production support. Used SQL Server 2005.
 Ensured less than 30-seconds query performance on large data warehouse containing 1.5 terabytes
of data.
 Introduced effective way for carrier-to-carrier performance analysis, replacing dozen of Excel
worksheets and accelerating business decisions drastically.
Unilever Canada, Toronto (06/2008 – 10/2009)
Implemented data marts for ice-cream subdivision, forecasting, and order delivery management.
Provided immediate access for managers and sales people to detailed data including customer orders,
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Olga Klimova
Hamilton, Ontario ● 905.659.8686 ● Olga@ReturnOnIntelligence.ca
pricing and promotions, distribution, sales reporting. Used SQL Server 2005, SSAS, SSIS, SSRS; ProClarity
for reporting; Oracle and SAP as data sources.
 Performed the work in less than 3 months. Equivalent solution development previously required 6
months of 2 full-time employees.
 Developed solution that boosted sales by 20%.
 Innovative solution was subsequently adopted by corporative U.S. head office.
 Reduced data access efforts from over 4 hours to 5 minutes through introduction of effective OLAP
solution.
 Allowed increase customer satisfaction level with steady 97% on-time product delivery due to
improved data visibility and effective case management.
Inquiry Management Services, Toronto (05/2008 – 06/2008)
Provided technical training for IT staff through use of Microsoft SQL Server 2005 business
intelligence tools. Guided software developers through design and development of new BI system, to
reduce complexity of organizing and distributing information for the organization. Training covered: data
warehouse design best practices, performance optimization, MDX querying, and reports authoring.
 Allowed company to avoid expenditure of outsourcing BI development and train staff to develop BI
solution in-house.
 Anticipated and addressed possible roadblocks in converting specific corporate data into BI
solution.
Hamilton Health Sciences Center, Hamilton (01/2008 – 03/2008)
Designed accounting reporting system for health care organization. Developed SQL Server 2005
SSAS OLAP cube and SSIS ETL processes to populate data warehouse. Delivered business reports to users
via company intranet. Addressed data compliance and conversion challenges.
 In less than 60 days, moved 30 professional healthcare reports from various reporting architectures
to SQL Server Reporting Services, while enabling interactive data analysis and creation of more adhoc reports.
Bell Canada, Toronto (11/2006 – 03/2007)
Developed SR&ED Financial Data Warehouse for Bell Canada to help organize data of claimants by
sectors, materials and other details, and provide an effective decision support platform. Performed client
data analysis, determined needs, interpreted business requirements into system requirements. Assisted
in strategy planning, client meetings and opportunity evaluation. Developed OLAP solution with SQL
Server 2005 Analysis Services. Facilitated data transformation and loading process. Identified potential
bottlenecks; optimized end-user system performance and processing time. Lead enterprise report
development using SQL Server Reporting Services.
 Guided team of 5 developers through BI system improvements to achievement of client’s approval.
Provided technical guidance, reasoned and persuaded development team to make positive changes
by utilizing best BI practices and Kimball’s data warehouse design principles.
CIBC, Credit Risk Analytics, Retail Portfolio Monitoring & Management, Toronto, (05/2006 – 10/2006)
Designed and built Data Warehouse for Basel II project and management reporting using SQL
Server 2000 & 2005. Modeled ETL processes. Coordinated team of developers to implement DTS and SSIS
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Olga Klimova
Hamilton, Ontario ● 905.659.8686 ● Olga@ReturnOnIntelligence.ca
ETL processes, eliminate data inconsistencies, integrate data from different sources including Oracle
database, and optimize SSAS OLAP system performance. Proposed and implemented innovative cube
business logic that allowed more effective reporting. Coordinated data reconciliation process flow.
Developed functional and technical documentation.
 Effectively overcame challenges of loading big data from financial system; reduced loading time
from several days down to hours that fit into nightly data loading time window.
 Provided fast report user performance through improved OLAP design and query tuning.
Axiom Real-Time Metrics, Oakville (12/2004 – 04/2006)
Designed data warehouse for clinical trials data. Integrated information and metadata flow.
Developed clinical and management reports. Used SQL Server 2000/2005, SSAS, SSIS, SSRS.
 Introduced SQ Server 2005 business intelligence and presented to business to simplify report
development, free IT resources, and improve report quality and consistency.
Fourteen years’ prior background in production environments, gaining hands-on software development and
database management experience (1990 – 2004)
Education and Certification
Degree:
Bachelor of Computer Science, Novocherkassk Technical University, Russian Federation
Certification:
Microsoft Certified Solutions Expert (MCSE), Business Intelligence, SQL Server 2012
Microsoft Certified IT Professional (MCITP), Business Intelligence, SQL Server 2008
Microsoft Certified Technology Specialist (MCTS), Business Intelligence, SQL Server 2005
Microsoft Database Administrator (MCDBA), SQL Server 2000
Microsoft Solution Developer (MCSD)
Microsoft Systems Engineer (MCSE)
Expertise
Business intelligence solution design and development. Business analysis. Requirements gathering.
Project planning. SQL Server Analysis Services (SSAS), SQL Server Integration Services (SSIS), SQL Server
Reporting Services (SSRS), SQL Server 2008, SQL Server 2005, SQL Server 2000. Data warehouse design
and implementation. ETL. OLAP. Report authoring. Multiple sources data integration. Data cleansing.
Data conforming. Data validation. Performance tuning. User education.
Publications
 Published technical articles with SQL Server Central:
“Custom SSMS Shortcuts for ETL Developer. Part 1: SELECT in a Keystroke”
“Custom SSMS Shortcuts for ETL Developer. Part 2: Extended Properties”
“Custom SSMS Shortcuts for ETL Developer. Part 3: Source-Target Mapping”
 Wrote ROI business intelligence blog posts at http://www.ReturnOnIntelligence.ca/ideas-advice/.
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