1
VIRGIN MOBILE PREPAID MOBILE SERVICE
PRICING TABLE
Click on the section that you are interested in
1
ABOUT THIS PRICING TABLE ......................................................................................... 2
2
GENERAL INFORMATION ................................................................................................ 2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
How do we calculate the time of your call? .............................................................. 2
How do we calculate the cost of a call? ................................................................... 2
How do we calculate charges for data services? ..................................................... 3
Calls to ‘13’ numbers ................................................................................................ 3
Calls to ‘1800’ numbers ............................................................................................ 3
Types of calls / texts ................................................................................................. 4
International Calls ..................................................................................................... 4
What is the network locking removal fee?................................................................ 4
Change of Number Fee ............................................................................................ 4
Free or unlimited calls and/or free or unlimited text offers ....................................... 4
Maximum Accumulations ......................................................................................... 5
3
GENERAL CHARGES ....................................................................................................... 6
4
CURRENT OFFER PRICING PLANS................................................................................ 7
4.1
4.2
4.3
NEW VIRGIN MOBILE PRE-PAID RECHARGES ................................................... 7
VIRGIN MOBILE PREPAID RECHARGE (STANDARD) VOUCHERS.................. 17
VIRGIN MOBILE PREPAID STARTER KITS ......................................................... 19
AS FROM 28 MAY 2012 ......................................................................................................... 19
4.4
5
PREPAID DATA PLANS ........................................................................................ 20
PRICING PLANS / STARTER KITS ONLY AVAILABLE AS A SPECIAL OFFER ......... 21
5.1
VIRGIN MOBILE PREPAID STARTER KITS ......................................................... 27
5.2
PREPAID MOBILE HOME MADE (INTERNATIONAL).......................................... 28
Home Made .......................................................................................................................... 28
5.3
PREPAID MOBILE RECHARGE VOUCHERS ...................................................... 30
5.4
VIRGIN MOBILE PREPAID LONG EXPIRY (STANDARD) VOUCHERS.............. 30
5.5
VIRGIN MOBILE PREPAID $29 BIG CAP RECHARGE VOUCHERS .................. 31
5.6
VIRGIN MOBILE PREPAID LONG EXPIRY AND BEAN COUNTER VOUCHERS33
5.7
VIRGIN MOBILE PREPAID YOUR CAP RECHARGE VOUCHERS ..................... 34
5.8
VIRGIN MOBILE PREPAID HOME MADE (INTERNATIONAL) ............................ 35
Price
35
5.9
VIRGIN MOBILE PREPAID FREE TO V CAP 35 RECHARGE VOUCHER .......... 37
5.10
VIRGIN MOBILE HYBRID PREPAID PLANS ........................................................ 38
5.11
PREPAID PLANS ................................................................................................... 39
5.12
BASIC PREPAID PLANS ....................................................................................... 40
5.13
PREPAID PLANS – V2V, Motor Mouth & Message Monsters ............................... 41
5.14
VIRGIN MOBILE PREPAID STARTER KITS ......................................................... 43
SPECIALS ............................................................................................................................... 44
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2
1
ABOUT THIS PRICING TABLE
(a)
This is the standard pricing table for the Virgin Mobile Prepaid Mobile Service.
(b)
The agreement is made up of
(c)
(i)
your application;
(ii)
the general terms;
(iii)
the service description;
(iv)
this standard pricing table; and
(v)
the appendices.
This standard pricing table is divided into the following sections:
(i)
General Information;
(ii)
Current Offer Pricing Plans;
(iii)
Pricing Plans only available as a Special Offer (new customers can not
connect to these pricing plans), and
(iv)
Specials.
(d)
You may also need to refer to an appendix to find out charges for the service. The
terms of each section will tell you if charges are contained in an appendix.
(e)
The meaning of the words printed in italics like this is set out in the dictionary.
2
GENERAL INFORMATION
2.1
How do we calculate the time of your call?
(a)
2.2
To calculate the time of a call we will use the local time recorded at the first mobile
switching centre through which your call passes. This may not be the local time at
the place the caller is located.
How do we calculate the cost of a call?
(a)
We measure the length of each call from the time the call is connected to the time
the call is finished.
(b)
The length is then rounded up according to the billing interval indicated in the
pricing table for your pricing plan. For example, if your billing interval is 30 seconds,
we will round the call length up to the next whole 30 seconds. This length is then
multiplied by the call charge associated with that call type, as indicated in the pricing
tables.
(c)
Some calls incur a flagfall when the call is connected. Flagfall rates are indicated in
the pricing tables.
(d)
The total cost of (b) and (c) above is then rounded up to the nearest cent to
determine the final charge for the call.
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3
2.3
How do we calculate charges for data services?
(a)
We will charge you for the volume of data uploaded and downloaded to your mobile
phone.
(b)
Charges depend on which APN your service is connected to as follows:
Internet Connection
Increment (or Unit) of charging
VirginInternet APN
Per 60 kilobytes
yesInternet APN
Per 1 megabyte
For details of which APN you are connected to, check
www.virginmobile.com.au/data. Charges for part of an increment will be rounded up
to the next increment.
2.4
2.5
(c)
If your recharge voucher includes a data allowance and for all data packs, the
included data will be depleted in the increments as set out in paragraph (b).
(d)
For usage on the VirginInternet APN, the number of kilobytes used over and above
any included data in your recharge voucher or for all usage where your recharge
voucher has no included data, is then multiplied by the appropriate charge set out in
the pricing tables.
(e)
For usage on the yesInternet APN, the number of megabytes used over and above
any included data in your recharge voucher or for all usage where your recharge
voucher has no included data, is then multiplied by the appropriate charge set out in
the pricing tables.
(f)
If you have a data subscription plan, you will be charged each month according to
the subscription monthly fee. If you use more data than the amount included in the
subscription, you will be charged for excess data usage as per the charges set out
in the General Charges (see section 3).
Calls to ‘13’ numbers
(a)
For technical reasons, calls made to ‘13’ numbers of other suppliers from the
service in regional areas will not always be answered by the other supplier in that
regional area, they will be answered by the company to whom the ‘13’ number has
been assigned in a capital city of Australia. We are not responsible for the
particular routing of calls to ‘13’ numbers of other suppliers.
(b)
Calls to some Virgin Mobile 13 and 1300 customer service numbers are charged at
a special rate. These are specified in the tables below.
Calls to ‘1800’ numbers
(a)
Unless we tell you otherwise, you will be charged the rate set out in your pricing
plan for calls to telephone numbers starting with ‘1800’, ‘18500’ and ‘18555’.
(b)
In some circumstances, calls to 1800 numbers may be advertised as free to the
calling party. This applies where, for example, the 1800 number provides access to
a different service which is charged separately by us, such as a Premium Service
which is billed via Premium SMS or other premium charging mechanism.
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4
2.6
2.7
2.8
Types of calls / texts
(a)
V2V calls – voice or video calls within Australia to other active mobiles activated
and connected to the Virgin Mobile network
(b)
Standard calls – voice or video calls to Australian fixed-line numbers and other
Australian mobiles (including calls to Broadband at Home phones), excluding calls
to 1300, 180, 190, Virgin Mobile Customer Service, or other special numbers
(c)
V2V texts and V2V MMS – texts or MMS sent to mobiles activated and connected
to the Virgin Mobile network within Australia
(d)
Standard texts and Standard MMS – texts or MMS sent to other mobiles within
Australia. A standard text is up to 160 characters.
(e)
Special numbers – calls or texts to numbers not covered in the above definitions.
International Calls
(a)
We will charge you for calls made to international destinations (including calls to
Inmarsat and Iridium satellite services) at the international rates set out in the
pricing tables, appendices or as advertised on our website from time to time. These
rates are subject to change.
(b)
Calls to some international destinations may not be available. These will be set out
on our website.
What is the network locking removal fee?
The network locking removal fee referred to in clause 8 of the service description is $80.
2.9
Change of Number Fee
(a)
2.10
We will charge you a Change of Number Fee if you ask us to change your existing
telephone number. The fee is set out below:
Charge
Amount
Change of Number Fee
$25
Free or unlimited calls and/or free or unlimited text offers
Where any special contains an element of free or unlimited calls (free or unlimited minutes)
or free or unlimited text, the free or unlimited calls or free or unlimited text offer only applies
to use within Australia. Where calls or text are rated at $0.00, these offers only apply to
use within Australia.
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5
2.11
Maximum Accumulations
The table below outlines the maximum amount of credit / data that can be accumulated for
all offers:
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Offer
Maximum Accumulation
Credit
$1000
Extra Credit
$3000
Included Data
5GB
Data Pack
3GB
Bonus Credit
$3000
Bonus Data
5GB
Bonus Text
1000 Texts
Bonus Minutes
1000 Minutes
6
3
GENERAL CHARGES
The charges set out below apply to all Virgin Mobile customers:
Number / call type
Charge
212 (Voicemail)
258 (Pagemail)
275 (Ask us)
005 and 009 numbers
11 numbers
12 numbers
13 numbers (except Virgin Mobile
Customer Service/Sales numbers)
Texts to 13, 18 numbers
Virgin Mobile Team - 1300 555 100
Virgin Mobile Team 1300 763 039
Virgin Mobile Sales - 1333 23
All other Virgin Mobile Customer
Service or Sales numbers
1800 numbers
Kids Helpline (1800 551 800)
19 numbers
Channel [V] 1902 220 330
Big Brother
Australian Idol
Calls to mobile satellite services
Calls to Thuraya satellite services
Emergency calls (000, 112)
Free within Australia
85c flagfall + rate
Free within Australia
25c flagfall+ 16.5c per 30 secs
99c flagfall + 49c per 30 secs
99c flagfall + 49c per 30 secs
Call diversions
733 (top-up) (Prepaid)
225 (balance) (Prepaid)
Excess / Casual Data Usage Charges
VirginInternet APN
yesInternet APN
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Standard call rates
Standard SMS rates
25c
25c
25c
25c
25c flagfall + 16.5c per 30 secs
Free within Australia
Standard rates where available
25c flagfall + 74.5c per 30 secs
75c flagfall + 33c per 30 secs
75c flagfall + 33c per 30 secs
75c flagfall + $2.20 per 30 secs
75c flagfall + $4.90 per 30 secs
Free within Australia
Standard call rates to the number
your number is diverted to
Free within Australia
20c
0.2c / kb
12c / MB
7
4
CURRENT OFFER PRICING PLANS
4.1
NEW VIRGIN MOBILE PRE-PAID RECHARGES
(a)
Prepaid Pay-Rise Cap Plan
(i)
Available to new and existing customers from 2 October 2012.
(ii)
The value of the recharge you purchase is made up of three
components, depending on the value of the recharge that you purchase.
These components are known as Credit, Extra Credit and Included Data
and are as follows for the initial recharge.
(iii)
Recharge
Denomination
Total
Included
Value
Credit
Extra
Credit
Included
Data
$19
$100
$19
$81
250MB
$29
$450
$29
$421
1GB
$49
$900
$49
$851
1GB
$79
$1,500
$79
$1,471
1GB
$99
$1,850
$99
$1,751
1GB
If you consecutively recharge with any other Prepaid Pay-Rise Cap
recharge before the expiry of your current Prepaid Pay-Rise voucher
you will receive a bonus $50 extra credit up to a maximum bonus of
$150 extra credit payable on the 4th consecutive recharge and above as
set out below
Initial (1st) recharge
Recharge
Denomination
Total
Included
Value
Credit
Extra
Credit
Included
Data
$19
$100
$19
$81
250MB
$29
$450
$29
$421
1GB
$49
$900
$49
$851
1GB
$79
$1,500
$79
$1,421
1GB
$99
$1,850
$99
$1,751
1GB
Total
Included
Credit
Extra
Included
2nd recharge
Recharge
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8
Denomination
Value
Credit
Data
$19
$150
$19
$131
250MB
$29
$500
$29
$471
1GB
$49
$950
$49
$901
1GB
$79
$1,550
$79
$1,471
1GB
$99
$1,900
$99
$1,801
1GB
Recharge
Denomination
Total
Included
Value
Credit
Extra
Credit
Included
Data
$19
$200
$19
$181
250MB
$29
$550
$29
$521
1GB
$49
$1000
$49
$951
1GB
$79
$1,600
$79
$1,521
1GB
$99
$1,950
$99
$1,851
1GB
Recharge
Denomination
Total
Included
Value
Credit
Extra
Credit
Included
Data
$19
$250
$19
$231
250MB
$29
$600
$29
$571
1GB
$49
$1050
$49
$1,001
1GB
$79
$1,650
$79
$1,571
1GB
$99
$2,000
$99
$1,901
1GB
3rd recharge
4th + recharge
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(iv)
If you consecutively recharge with a Prepaid Pay-Rise Cap after the
expiry of your current Prepaid Pay-Rise Cap voucher you will revert
back to, and receive, the initial (1st) recharge included value.
(v)
If you recharge with any other prepaid plan recharge, the next time you
recharge with a Prepaid Pay-Rise Cap you will revert back to, and
receive, the initial (1st) recharge included value.
(vi)
If you recharge with a Prepaid Pay-Rise Cap recharge, we will
communicate with you by SMS to keep you informed of the appropriate
9
times to recharge to maximise and then maintain your bonus extra
credit.
(vii)
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Extra credit can only be used for standard voice calls, text, MMS, calls to
13 & 18 numbers. Extra credit cannot be used for special numbers,
premium SMS, content (including Vibe) and purchasing Mobile Internet
Data plans. Extra credit is used first for eligible calls and services.
Call Type
Eligible Call
National Voice Calls
Yes
National Video Calls
Yes
National and International Text
Yes
National and International Photos
Yes
International Calls (video and voice)
Yes
13 Numbers (except calls to Virgin Mobile 13
Numbers)
Yes
18 Numbers
Yes
Globetrotting
No
Premium SMS
No
Virgin Vibe Content
No
12, 19 Numbers
No
124Red Directory Assistance- 124733
No
Other special numbers (eg DUI, SOS)
No
Satellite Calls
No
Virgin Mobile Customer Service/Sales
No
(viii)
Credit, Extra Credit and Included Data are valid for 28 days from
application.
(ix)
Credit, Extra Credit and Included Data will roll over if you recharge
before your credit expires and remain on the Cap Prepaid plan.
(x)
You can change from the Your Cap Prepaid plan to another Prepaid
plan, when you recharge. Any remaining Credit will be transferred and
any unused Extra Credit or Included Data amounts will be forfeited.
(xi)
For the maximum accumulations see section 2.11 (Maximum
Accumulations) above.
(xii)
Once your Credit balance has been exhausted you must recharge to
access prepaid services.
10
(xiii)
Minimum Credit balance of 1c is required to use your service for calls,
SMS/MMS or data.
(xiv)
From 2 October 2012, the Cap pricing table is as follows:
Standard call rate / minute
$0.90
Standard call connection
$0.40
V2V call rate / minute*
$0.00
V2V call connection*
$0.00
Billing interval(s)
Per minute
Standard text
$0.25
V2V text*
$0.00
International text
$0.35
International MMS
$0.60
Standard MMS
$0.60
V2V MMS
$0.60
Voicemail*
Free
International billing interval(s)
Per minute
International group 1 / minute#
$2.00
International group 2 / minute#
$3.00
International group 3 / minute#
$4.00
International group 4 / minute#
$6.00
International group 5 / minute#
$13.00
International group 6 / minute#
$25.00
International call connection
$0.40
*To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
#
(b)
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See Appendix I for a list of countries in each group.
Long Expiry Prepaid Plan
(i)
Available to new and existing customers from 31st July 2011
(ii)
The value of the recharge you purchase is the value of Credit you
receive as follows:
Recharge
Denomination
Credit
$19
$19
$29
$29
$49
$49
$79
$79
11
$99
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$99
12
(iii)
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The validity of Long Expiry credit depends on the value of the recharge
that you purchase as set out in the table below:
Recharge
Denomination
Validity
$19
180 days from
application
$29
180 days from
application
$49
365 days from
application
$79
365 days from
application
$99
365 days from
application
(iv)
Any remaining Credit will roll over if you recharge before your credit
expires.
(v)
You can change from a Long Expiry to another Prepaid plan when you
recharge. Any remaining Credit will be transferred.
(vi)
Once your Credit balance has been exhausted you must recharge to
access prepaid services.
(vii)
Minimum Credit balance of 1c is required to use your service for calls,
SMS/MMS or data.
(viii)
The Long Expiry pricing table is as follows:
Standard call rate / minute
$0.78
Standard call connection
$0.40
V2V call rate / minute*
$0.05
V2V call connection*
$0.40
Billing interval(s)
Per minute
Standard text
$0.28
V2V text*
$0.25
International text
$0.35
International MMS
$0.60
Standard MMS
$0.60
V2V MMS
$0.25
Voicemail
Free
International billing interval(s)
Per minute
International group 1 / minute#
$0.78
13
International group 2 / minute#
$1.20
International group 3 / minute#
$2.00
International group 4 / minute#
$2.80
International call connection
$0.40
*To Virgin Mobile numbers only. All rates apply in Oz. # See Appendix I for a list
of countries in each group.
(c)
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Home Made International Prepaid Plan
(i)
Available to new and existing customers from 31st July 2011.
(ii)
The value of the recharge you purchase is the value of Credit you
receive as follows:
Recharge
Denomination
Credit
$19
$19
$29
$29
$49
$49
$79
$79
$99
$99
(iii)
Home Made credit is valid for 28 days from application
(iv)
Credit will roll over if you recharge before your Credit expires.
(v)
You can change from Home Made to another Prepaid plan when you
recharge. Any remaining Credit will be transferred.
(vi)
Once your Credit balance has been exhausted you must recharge to
access prepaid services.
(vii)
Minimum Credit balance of 1c required to use your service for calls,
SMS/MMS or data.
(viii)
The Home Made pricing table is as follows:
Standard call rate / minute
$0.20
Standard call connection
$0.20
V2V call rate / minute*
$0.00
V2V call connection*
$0.00
Billing interval(s)
Per minute
Standard text
$0.15
V2V text*
$0.00
International text
$0.15
14
International MMS
$0.60
Standard MMS
$0.60
V2V MMS
$0.25
Voicemail
Free
International billing interval(s)
Per minute
Special rate to Canada, USA,
USA Hawaii, USA Alaska, India,
Bangladesh, South Korea,
Malaysia, China, Hong Kong,
Singapore, Thailand & Vietnam
$0.05/minute with no
call connection
Special rate to Russia, Poland,
Hungary, France, Austria,
Romania, Argentina, Chile,
Columbia, Puerto Rico, Japan,
Israel, Cambodia, Indonesia &
Laos
Special rate to Ireland, UK,
Finland, Greece, Netherlands,
Norway, Spain, Turkey,
Belgium, Sweden, Kenya,
Eqypt, New Zealand, Portugal &
Taiwan
Special rate to Czech Republic,
Denmark, Germany, Italy,
Lebanon, Switzerland, Iceland,
Mexico, Venezuela, Bolivia,
Peru, Brazil, Ghana, Sudan,
South Africa, Nepal, Sri Lanka,
Philippines & Kuwait
International group 1 / minute#
$0.08/minute with no
call connection
$0.10/minute with no
call connection
$0.15/minute with no
call connection
$0.80
International group 2 / minute#
$1.20
International group 3 / minute#
$2.00
International group 4 / minute#
$2.80
International call connection
$0.40
* To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
#
(d)
See Appendix I for a list of countries in each group
Prepaid Simple Plan
(i)
Available to new and existing customers from 1 November 2011.
(ii)
The value of the recharge you purchase is made up of up to two
components, depending on the value of the recharge that you purchase.
These components are known as Credit, Extra Credit and Included
Data, and are as follows:
Recharge
Denomination
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Total
Included
Value
Credit
Extra Credit
Included
Data
15
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$19
$19
$19
$0
1GB
$29
$29
$29
$0
1GB
$49
$100
$49
$51
1GB
$79
$150
$79
$71
1GB
$99
$250
$99
$151
1GB
16
(iii)
The Prepaid Simple pricing table is as follows:
Standard call rate / minute
$0.15
Standard call connection
$0.00
V2V call rate / minute*
$0.00
V2V call connection*
$0.00
Billing interval(s)
Per minute
Standard text
$0.15
V2V text*
$0.00
International text
$0.35
International MMS (if charged)
$0.60
Standard MMS
$0.60
V2V MMS*
$0.00
Voicemail
Free
International billing interval(s)
Per minute
Special rate to SINGAPORE, CHINA, HONG
KONG, USA, INDIA, MARIANA IS,
NETHERLANDS, BRUNEI, ITALY, FRANCE,
CHILE, KOREA SOUTH, PUERTO RICO, GUAM,
US VIRGIN IS, MALAYSIA, BERMUDA,
ARGENTINA, LAOS, PAKISTAN, MACAU,
AUSTRIA, PORTUGAL, SAN MARINO,
BANGLADESH, AMERICAN SAMOA, VIETNAM,
NEW ZEALAND, GERMANY, CAMBODIA,
ISRAEL, GREECE, BAHRAIN, VENEZUELA,
COSTA RICA, HUNGARY, MONGOLIA, UK,
PARAGUAY, CYPRUS, LITHUANIA,
LUXEMBOURG, SPAIN, TAIWAN, TURKEY,
INDONESIA, RUSSIAN FEDERATION,
UZBEKISTAN, BRAZIL, COLOMBIA, EGYPT,
POLAND, KUWAIT, NIGERIA, ROMANIA,
GEORGIA, MEXICO, DOMINICAN REPUBLIC,
KAZAKHSTAN, BAHAMAS, SWITZERLAND,
MALAWI, KENYA, BELGIUM, CROATIA, SRI
LANKA, SWEDEN, IRAN, ICELAND, JAPAN,
BHUTAN, NETH ANTILLES, TRINIDAD &
TOBAGO, JORDAN, DENMARK, FINLAND,
CZECH REPUBLIC, ANGOLA, TURKMENISTAN,
GUADELOUPE, BURUNDI, KYRGYZSTAN,
SOUTH AFRICA, RWANDA, IRAQ, ST KITTS &
NEVIS, PANAMA, PHILIPPINES, SAUDI ARABIA,
NORWAY, NEPAL, ZAMBIA, GUIANA FRENCH,
TAJIKISTAN, ANTIGUA, UKRAINE, PERU,
UGANDA, GUATEMALA, ST VINCENT,
REUNION, MARTINIQUE, IRELAND.
$0.15 with no call
connection fee
International group 1 / minute#
$0.78
#
$1.20
International group 2 / minute
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17
International group 3 / minute#
$2.00
International group 4 / minute#
$2.80
International call connection
$0.40
*To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz. # See
Appendix I for a list of countries in each group.
(iv)
Credit and Included Data will roll over if you recharge before your credit
expires and remain on the Prepaid Simple plan.
(v)
You can change from Simple to another Prepaid plan when you
recharge. Only remaining Credit will be transferred and any unused
Included Data amounts will be forfeited.
(vi)
For the maximum accumulations see section 2.11 maximum
Accumulations above.
(vii)
Once your Credit balance has been exhausted you must recharge to
access prepaid services.
The validity of Prepaid Simple and associated credit is 90 days from application.
4.2
VIRGIN MOBILE PREPAID RECHARGE (STANDARD) VOUCHERS
(a)
The Prepaid Mobile Recharge Vouchers are available to new and existing
customers to recharge a Prepaid account.
(b)
BeanCounter is only available to recharge online at www.virginmobile.com.au
(c)
Long Expiry Prepaid recharges are available online or at participating retail
outlets.
Pricing Table from 30 September 2011
Long Expiry
Voucher cost
Expiry period
Voucher
included value
Standard call
rate / minute
Standard Flagfall
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate /
min
V2V text rate
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$15.00
180 days
$149.00
365 days
Bean
Counter
$25.00
45 days
$15.00
$149.00
$25.00
$0.78
$0.40
$0.40
Per min
$0.28
$0.35
$0.60
$0.25
$0.78
$0.40
$0.40
Per min
$0.28
$0.35
$0.60
$0.25
$0.10
$0.25
$0.25
Per min
$0.10
$0.35
$0.60
$0.60
$0.05
$0.00 *
$0.05
$0.00 *
$0.10
$0.10
18
VoiceMail
International
calls – See
Appendix I for a
list of countries
in each group
free
free
free
See Table 2
below
See Table 1 below
*To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Table 1
Long Expiry International Rates
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
Per min
$0.40
Standard call rate
$1.20
$2.00
$2.80
*see Appendix I for a list of countries in each group.
Table 2
Bean Counter International Rates
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
30 secs
$0.25
$0.60
$1.00
$1.80
$2.60
*see Appendix I for a list of countries in each group.
106764324
19
4.3
VIRGIN MOBILE PREPAID STARTER KITS
(a)
The Prepaid Starter Kits are only available to new customers connecting to the
Virgin Mobile Prepaid service. The starter kits cannot be used to recharge an
existing prepaid account.
AS FROM 28 MAY 2012
Prepaid starter kits
Voucher
Expiry period (unless
otherwise stated on
starter kit)
Voucher cost
Voucher included value
Included mobile data
allowance
Standard call rate / min
Standard Flagfall
V2V Flagfall*
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min*
V2V text rate*
VoiceMail*
$10 Your Cap
$5 Your Cap
Your Cap 29
10 days
$5.00
$10.00
30 days
$5.00
$5.00
28 days
$29.00
$450.00
n/a
$0.70
$0.25
$0.00
30 secs
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
n/a
$0.70
$0.25
$0.00
30 secs
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
1GB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
* To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
A Mobile $2 starter kit with no included credit / value is also available in selected channels.
106764324
20
4.4
PREPAID DATA PLANS
(a)
The Prepaid Data Plans are only available to Prepaid Mobile customers.
(b)
You can purchase up to 3 data plans per 30 days.
(c)
Data Plan Validity Period
(d)
(i)
A prepaid data plan is valid for 30 days from the date purchased using
your prepaid credit, as long as your prepaid credit has not expired.
(ii)
If you purchase an additional prepaid data plan before your current
prepaid data plan expires any unused prepaid data will roll over and be
added to your new prepaid data balance. The entire prepaid data
balance will expire in 30 days. The maximum amount of accrued data
allowance is 2 GB.
(iii)
Any included prepaid data that you have recharged expires 30 days
from the date you purchase your prepaid data plan. If you do not
recharge your prepaid credit and it expires before your prepaid data plan
expires you will lose any unused prepaid data.
What you have to pay us
(i)
Table 1 below sets out the charges that apply to the prepaid data plan
service.
(ii)
The cost of a prepaid data plan will be deducted from your prepaid
credit balance. You must have at least $1.00 more prepaid credit on
your prepaid account than the cost of the prepaid data plan you want to
purchase.
Table 1
106764324
Data plan / subscription
Allowance Expiry period
General
N/A
$5 / 50MB
30 Days
$10 / 300MB
30 Days
Data allowance rolls over?
Subscription cost
Included data
Data rate outside
allowance
Charging increment
Cost for Virgin Vibe pages
No
$0.00
0 MB
Yes
$5.00
50 MB
Yes
$10.00
300 MB
$0.002
60 KB
Free
$0.002
60 KB
Free
$0.002
60 KB
Free
21
5
PRICING PLANS / STARTER KITS ONLY AVAILABLE AS A SPECIAL OFFER
(a)
Prepaid Topless Plan
(i)
Available to new and existing customers from 1 August 2011 until 10
November 2012.
(ii)
The value of the recharge you purchase is made up of up to three
components, depending on the value of the recharge that you purchase.
These components are known as Credit, Extra Credit and Included
Data, and are as follows:
(iii)
106764324
Recharge
Denomination
Total
Included
Value
Credit
Extra Credit
Included
Data
$19
$19
$19
$0
1GB
$29
$29
$29
$0
1GB
$49
$100
$49
$51
1GB
$79
$150
$79
$71
1GB
$99
$250
$99
$151
1GB
Extra credit can only be used for standard international voice calls and
international text. Extra credit cannot be used for special numbers,
premium SMS, content (including Vibe) and purchasing Mobile Internet
Data plans.
Call Type
Eligible Call for
Extra Credit
usage
International Text
Yes
International Calls (video and voice)
Yes
18 Numbers
Yes
Globetrotting
No
Premium SMS
No
Virgin Vibe Content
No
12, 19 Numbers
No
124Red Directory Assistance- 124733
No
22
106764324
Other special numbers (eg DUI, SOS)
No
Satellite Calls
No
23
(iv)
The table below indicates whether a particular call type is an Unlimited
‘eligible call or text’
Call Type
106764324
Eligible Call
National Voice Calls
Yes
National Video Calls
Yes
National Text
Yes
International Text
No
National MMS
Yes
International MMS
Yes
International Calls
No
13 Numbers including Customer Service
Yes
225 SMS Balance Check
Yes
1800 Numbers
No
Pagemail Diversions
No
Premium SMS
No
Virgin Vibe content
No
12, 18, 19 Numbers
No
124Red Directory Assistance- 124733
No
Other special numbers (eg DUI, SOS)
No
Satellite Calls
No
24
(v)
The Prepaid Topless pricing table is as follows:
Standard call rate / minute
$0.00
Standard call connection
$0.00
V2V call rate / minute*
$0.00
V2V call connection*
$0.00
Billing interval(s)
Per minute
Standard text
$0.00
V2V text*
$0.00
International text
$0.35
International MMS
$0.00
Standard MMS
$0.60
V2V MMS*
$0.00
Voicemail
Free
International billing interval(s)
Per minute
International group 1 / minute#
$0.78
International group 2 / minute#
$1.20
International group 3 / minute#
$2.00
International group 4 / minute#
$2.80
International call connection
$0.40
*To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
#
106764324
See Appendix I for a list of countries in each group.
(vi)
Credit, Extra Credit and Included Data will roll over if you recharge
before your credit expires and remain on the Topless Prepaid plan.
(vii)
You can change from Topless to another Prepaid plan when you
recharge. Only remaining Credit will be transferred and any unused
Extra Credit or included data amounts will be forfeited.
(viii)
For the maximum accumulations see section 2.11 maximum
Accumulations above.
(ix)
Once your Credit balance has been exhausted you must recharge to
access prepaid services.
25
(x)
5.2
106764324
The validity of Prepaid Topless and associated credit depends on the
value of the recharge that you purchase
Recharge
Denomination
Validity
$19
7 days from application
$29
14 days from application
$49
30 days from application
$79
45 days from application
$99
60 days from application
Your Cap Prepaid Plan
(a)
The Your Cap Prepaid Plan were available to customers from 28 May 2012 to 30
September 2012 and are no longer available to customers from 30 September
2012.
(b)
The value of the recharge you purchase is made up of three components,
depending on the value of the recharge that you purchase. These components are
known as Credit, Extra Credit and Included Data, and are as follows:
Recharge
Denomination
Total
Included
Value
Credit
Extra Credit
Included
Data
$19
$250
$19
$231
250MB
$29
$500
$29
$471
1GB
$49
$1000
$49
$951
1GB
$79
$1600
$79
$1521
1GB
$99
$2000
$99
$1901
1GB
26
(c)
106764324
Extra credit can only be used for standard voice calls, text, MMS, calls to 13 & 18
numbers. Extra credit cannot be used for special numbers, premium SMS, content
(including Vibe) and purchasing Mobile Internet Data plans. Extra credit is used
first for eligible calls and services.
Call Type
Eligible Call
National Voice Calls
Yes
National Video Calls
Yes
National and International Text
Yes
National and International Photos
Yes
International Calls (video and voice)
Yes
13 Numbers (except calls to Virgin Mobile 13
Numbers)
Yes
18 Numbers
Yes
Globetrotting
No
Premium SMS
No
Virgin Vibe Content
No
12, 19 Numbers
No
124Red Directory Assistance- 124733
No
Other special numbers (eg DUI, SOS)
No
Satellite Calls
No
Virgin Mobile Customer Service/Sales
No
(d)
Credit, Extra Credit and Included Data are valid for 28 days from application.
(e)
Credit, Extra Credit and Included Data will roll over if you recharge before your
credit expires and remain on the Cap Prepaid plan.
(f)
You can change from the Your Cap Prepaid plan to another Prepaid plan, when
you recharge. Any remaining Credit will be transferred and any unused Extra
Credit or Included Data amounts will be forfeited.
(g)
For the maximum accumulations see section 2.11 (Maximum Accumulations)
above.
(h)
Once your Credit balance has been exhausted you must recharge to access prepaid
services.
27
(i)
Minimum Credit balance of 1c is required to use your service for calls,
SMS/MMS or data.
(j)
From 21 May 2012, the Cap pricing table is as follows:
*
#
5.3
Standard call rate / minute
$0.90
Standard call connection
$0.40
V2V call rate / minute*
$0.00
V2V call connection*
$0.00
Billing interval(s)
Per minute
Standard text
$0.25
V2V text*
$0.00
International text
$0.35
International MMS
$0.60
Standard MMS
$0.60
V2V MMS
$0.60
Voicemail*
Free
International billing interval(s)
Per minute
International group 1 / minute#
$2.00
International group 2 / minute#
$3.00
International group 3 / minute#
$4.00
International group 4 / minute#
$6.00
International group 5 / minute#
$13.00
International group 6 / minute#
$25.00
International call connection
$0.40
To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
See Appendix I for a list of countries in each group.
VIRGIN MOBILE PREPAID STARTER KITS
The Your Cap 19 is no longer available from 1 June 2011
The Home Made $10 is no longer available from 30 November 2011
Prepaid starter kits
Voucher
Expiry period (unless
otherwise stated on
starter kit)
Your Cap 19
$10 Home Made
28 days
14 days
$10.00
Voucher cost
$19.00
Voucher included value
$50.00
$10.00
106764324
28
Included mobile data
allowance
Standard call rate / min
Standard Flagfall
V2V Flagfall*
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min*
V2V text rate*
VoiceMail*
5.4
n/a
$0.20
$0.20
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
Free
5MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
PREPAID MOBILE HOME MADE (INTERNATIONAL)
The Prepaid Mobile Recharge Home Made (International) Vouchers were available to
customer from 1 August 2010 to 30 September 2011 and are no longer available to
customers from 30 September 2011..
Home Made
Voucher cost
Expiry period
Voucher included value
Standard call rate /
minute
Standard Flagfall
V2V Flagfall*
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min*
V2V text rate*
VoiceMail*
International calls – See
Appendix I for a list of
countries in each group
$20.00
28 days
$20.00
$0.20
$0.20
$0.00
Per minute
$0.15
$0.15
$0.60
$0.25
$0.00
$0.00
free
See Table 1 below
*To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Table 1
Home Made International Rates from 3 December 2010
Mobile International
Billing interval (s)
Flagfall
Special Rate to Canada, USA,
USA Hawaii, USA Alaska, India,
106764324
Per minute
$0.20
$0.05 with no call
connection
29
Bangladesh, South Korea,
Malaysia, China, Hong Kong,
Singapore, Thailand & Vietnam
Special Rate to Russia, Poland,
Hungary, France, Austria,
Romania, Argentina, Chile,
Colombia, Puerto Rico, Japan,
Israel, Cambodia, Indonesia &
Laos
Special Rate to Ireland, UK,
Finland, Greece, Netherlands,
Norway, Spain, Turkey,
Belgium, Sweden, Kenya,
Eqypt, New Zealand, Portugal &
Taiwan
Special Rate to Czech Republic,
Denmark, Germany, Italy,
Lebanon, Switzerland, Iceland,
Mexico, Venezuela, Bolivia,
Peru, Brazil, Ghana, Sudan,
South Africa, Nepal, Sri Lanka,
Philippines & Kuwait
Special Rate to United Arab
Emirates
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
$0.08 with no call
connection
$0.10 with no call
connection
$0.15 with no call
connection
$0.20 with no call
connection
$0.80
$1.20
$2.00
$2.80
*see Appendix I for a list of countries in each group.
106764324
30
5.5
PREPAID MOBILE RECHARGE VOUCHERS
The following recharge vouchers were available from 1 April 2011 to 30 September 2011 and are
no longer available to customers from 30 September 2011.
Pricing Table from 1 April 2011 – 30 September 2011
Voucher Name
Voucher cost
Expiry period
Voucher included value
Included mobile data
allowance
Standard call rate / minute
Standard call connection
V2V Flagfall*
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min*
V2V text rate*
VoiceMail
International calls – See
Appendix I for a list of
countries in each group
Prepaid Your Cap
Your
Your
Cap 35 Cap 45
$35.00
$45.00
Your
Cap 75
$75.00
Your
Cap 95
$95.00
$300
28 days
$180
28 days
$700
28 days
$1200
28 days
$1400
20 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
20 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
50 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
50 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
50 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
Your
Cap 19
$19.00
28
days
$50
Your
Cap 29
$29.00
28 days
5 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
See Table 1 below
*To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
Table 1
Prepaid Your Cap International Rates from 1 September 2010
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
Per min
$0.40
$2.00
$2.20
$3.00
$3.80
*see Appendix I for a list of countries in each group.
5.6
VIRGIN MOBILE PREPAID LONG EXPIRY (STANDARD) VOUCHERS
Pricing Table from 1 August 2010 to 30 September 2011.
These recharges are no longer available as from 30 September 2011
Voucher cost
106764324
Long Expiry
$30.00
$50.00
$100.00
31
Expiry period
Voucher
included value
Standard call
rate / minute
Standard Flagfall
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate /
min
V2V text rate
VoiceMail
International
calls – See
Appendix I for a
list of countries
in each group
180 days
365 days
365 days
$30.00
$50.00
$100.00
$0.78
$0.40
$0.40
Per min
$0.28
$0.35
$0.60
$0.25
$0.78
$0.40
$0.40
Per min
$0.28
$0.35
$0.60
$0.25
$0.78
$0.40
$0.40
Per min
$0.28
$0.35
$0.60
$0.25
$0.05
$0.00 *
Free
$0.05
$0.00 *
free
$0.05
$0.00 *
free
See Table 1 below
*To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Table 1
Long Expiry International Rates
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
Per min
$0.40
Standard call rate
$1.20
$2.00
$2.80
*see Appendix I for a list of countries in each group.
5.7
VIRGIN MOBILE PREPAID $29 BIG CAP RECHARGE VOUCHERS
(a)
The Big Cap $29 Prepaid Mobile Recharge Voucher was available to recharge a
Prepaid account between 1 April 2011 and 30 September 2011.
Pricing Table from 1 April 2011
Big Cap $29
Voucher cost
Expiry period
Voucher included value
Included mobile data
allowance
Standard call rate / minute
Standard Flagfall
106764324
Price
$29.00
28 days
$300
20 MB
$0.90
$0.40
32
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min
V2V text rate
VoiceMail
International calls– See
Appendix I for a list of
countries in each group
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
See Table 1
below
#To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
106764324
33
5.8
VIRGIN MOBILE PREPAID LONG EXPIRY AND BEAN COUNTER VOUCHERS
(a)
These Long Expiry and Bean Counter Prepaid Mobile Recharge Vouchers were
available to recharge a Prepaid account up to 30 July 2010.
Long Expiry and Bean Counter
Long Expiry
Voucher cost
Expiry period
Voucher included
value
Standard call rate /
minute
Standard Flagfall
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min
V2V text rate
VoiceMail
International calls –
See Appendix I for
a list of countries in
each group
$15.00
180 days
$30.00
180 days
$50.00
365 days
$100.00
365 days
$149.00
365 days
Bean
Counter
$25.00
45 days
$15.00
$30.00
$50.00
$100.00
$149.00
$25.00
$0.70
$0.25
$0.25
30 secs
$0.25
$0.35
$0.60
$0.25
$0.05
$0.00 *
free
$0.66
$0.25
$0.25
30 secs
$0.25
$0.35
$0.60
$0.25
$0.05
$0.00 *
Free
$0.62
$0.25
$0.25
30 secs
$0.25
$0.35
$0.60
$0.25
$0.05
$0.00 *
free
$0.58
$0.25
$0.25
30 secs
$0.25
$0.35
$0.60
$0.25
$0.05
$0.00 *
free
$0.58
$0.25
$0.25
30 secs
$0.25
$0.35
$0.60
$0.25
$0.05
$0.00 *
free
$0.10
$0.25
$0.25
30 secs
$0.10
$0.35
$0.60
$0.60
$0.10
$0.10
free
See Table
2 below
See Table 1 below
* To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Long Expiry International Rates
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
30 secs
$0.25
Standard call rate
$1.00
$1.80
$2.60
*see Appendix I for a list of countries in each group.
Table 2
Bean Counter International Rates
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
30 secs
$0.25
$0.60
$1.00
$1.80
$2.60
*see Appendix I for a list of countries in each group.
106764324
34
5.9
VIRGIN MOBILE PREPAID YOUR CAP RECHARGE VOUCHERS
(a)
The Your Cap Prepaid Mobile Recharge Vouchers were available to recharge a
Prepaid account between 1 September 2010 and 31 March 2011.
Pricing Table
Voucher Name
Voucher cost
Expiry period
Voucher included
value
Included mobile
data allowance
Standard call rate /
minute
Standard Flagfall
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min
V2V text rate
VoiceMail
International calls–
See Appendix I for a
list of countries in
each group
Your Cap
19
$19.00
28 days
Your Cap
29
$29.00
28 days
Prepaid Your Cap
Your Cap
Your Cap
35
45
$35.00
$45.00
28 days
28 days
Your Cap
75
$75.00
28 days
Your Cap
95
$95.00
28 days
$50.00
$150.00
$180.00
$320.00
$650.00
$850.00
5 MB
$0.90
20 MB
$0.90
20 MB
$0.90
50 MB
$0.90
50 MB
$0.90
50 MB
$0.90
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
$0.40
$0.00
Per min
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
Free
$0.40
$0.40
$0.00
$0.00
Per min
Per min
$0.25
$0.25
$0.35
$0.35
$0.60
$0.60
$0.25
$0.25
$0.00
$0.00
$0.00
$0.00
free
free
See Table 1 below
#To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
Prepaid Your Cap International Rates up to 31 August 2010
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
30 secs
$0.40
$1.60
$1.80
$2.60
$3.40
*see Appendix I for a list of countries in each group.
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5.10
VIRGIN MOBILE PREPAID HOME MADE (INTERNATIONAL)
The Prepaid Mobile Home Made Recharge Vouchers were available to recharge a Prepaid
account until 30 July 2010.
Pricing Table up to 30 July 2010
Price
Voucher cost
Expiry period
Voucher included value
Standard call rate / minute
Standard Flagfall
V2V Flagfall*
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min*
V2V text rate*
VoiceMail*
International calls – See
Appendix I for a list of
countries in each group
$20.00
28 days
$20.00
$0.20
$0.20
$0.00
Per minute
$0.25
$0.35
$0.60
$0.25
$0.00
$0.00
free
See table 1 below
* To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Home Made International Rates from 1 August 2010 to 2 December 2010
Mobile International
Billing interval (s)
Flagfall
Special Rate to Canada, USA,
USA Hawaii, USA Alaska, India
& Bangladesh
Special Rate to Russia, Poland,
Hungary, France, Austria,
Romania, Argentina, Chile,
Colombia, Puerto Rico & Japan
Special Rate to Ireland, UK,
Finland, Greece, Netherlands,
Norway, Spain, Turkey,
Belgium, Sweden, Kenya, Eqypt
& New Zealand
Special Rate to Czech Republic,
Denmark, Germany, Italy,
Lebanon, Switzerland, Iceland,
Mexico, Venezuela, Bolivia,
Peru, Brazil, Ghana, Sudan &
South Africa
International group 1* /min
International group 2* /min
106764324
Per minute
$0.20
$0.05 with no call
connection
$0.08 with no call
connection
$0.10 with no call
connection
$0.15 with no call
connection
$0.80
$1.20
36
International group 3*/min
International group 4* /min
$2.00
$2.80
*see Appendix I for a list of countries in each group.
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Home Made International Rates up to 30 July 2010
Mobile International
Billing interval (s)
Flagfall
Special Rate to USA, UK, NZ,
Ireland, India & Canada
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
Per minute
$0.20
$0.10 with no call
connection
$0.80
$1.20
$2.00
$2.80
*see Appendix I for a list of countries in each group.
5.11
VIRGIN MOBILE PREPAID FREE TO V CAP 35 RECHARGE VOUCHER
This prepaid recharge voucher was available to purchase between 22 October 2008 and
22 March 2009.
Voucher cost
Expiry period
Voucher included value
Monthly included mobile data allowance
Standard call rate / minute
Standard Flagfall
V2V Flagfall
Billing Interval(s)
Standard text
International text
Standard MMS
V2V MMS
V2V call rate / min
V2V text rate
VoiceMail#
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
Free to V Cap
35
$35.00
30 days
$170.00
n/a
$0.80
$0.40
free
30 secs
$0.25
$0.35
$0.60
$0.25
free
free
free
$0.80
$1.00
$1.80
$2.60
# To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
*see Appendix I for a list of countries in each group.
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5.12
VIRGIN MOBILE HYBRID PREPAID PLANS
These plans are not available to new connections.
Hybrid Prepaid plans
Voucher
Expiry period
Voucher cost
Voucher included value
Standard call rate / min
Flagfall
Billing Interval(s)
Standard text
Standard MMS
V2V MMS
V2V call rate / min
V2V text rate
VoiceMail
International group 1*
/min
International group 2*
/min
International group 3*/min
International group 4*
/min
$15
180 days
$15.00
$15.00
$0.70
$0.20
1 second
$0.25
$0.60
$0.25
$0.05
$0.05
free in Oz
$30
180 days
$30.00
$30.00
$0.60
$0.20
1 second
$0.25
$0.60
$0.25
$0.05
$0.05
free in Oz
$50
365 days
$50.00
$50.00
$0.56
$0.20
1 second
$0.25
$0.60
$0.25
$0.05
$0.05
free in Oz
$100
365 days
$100.00
$100.00
$0.52
$0.20
1 second
$0.25
$0.60
$0.25
$0.05
$0.05
free in Oz
0.70
0.60
0.56
0.52
$1.00
$1.80
$1.00
$1.80
$1.00
$1.80
$1.00
$1.80
$2.60
$2.60
$2.60
$2.60
*see Appendix I for a list of countries in each group.
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39
5.13
PREPAID PLANS
These prepaid recharge vouchers were available to purchase between 1 November 2004
and 1 May 2005.
Recharge Credit
$15
$30
$50
$100
Voucher cost
$15
$30
$50
$100
Voucher
included value
$15
$30
$50
$100
Standard call
rate/min
30c/30 secs
28c/30 secs
26c/30 secs
24c/30 secs
Flagfall
25c
25c
25c
25c
Billing
Interval(s)
1 sec
1 sec
1 sec
1 sec
Standard text
25c
25c
25c
25c
V2V call
rate/min
5c/min
5c/min
5c/min
5c/min
V2V text rate
5c
5c
5c
5c
Voicemail
Free in Oz
Free in Oz
Free in Oz
Free in Oz
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40
5.14
BASIC PREPAID PLANS
These prepaid recharge vouchers were available to purchase between October 2000 and
30 October 2004.
Recharge Credit
$15
$30
$50
$100
Voucher cost
$15
$30
$50
$100
Voucher
included value
$15
$30
$50
$100
Standard peak
call rate/min
55c/30 secs
49c/30 secs
45c/30 secs
32c/30 secs
Standard off
peak call
rate/min
35c/30 secs
25c/30 secs
22.5c/30 secs
20c/30 secs
Flagfall
20c
20c
20c
20c
Billing
Interval(s)
1 sec
1 sec
1 sec
1 sec
Standard text
25c
25c
25c
25c
V2V text rate
5c
5c
5c
5c
Voicemail
Free in Oz
Free in Oz
Free in Oz
Free in Oz
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41
PREPAID PLANS – V2V, Motor Mouth & Message Monsters
5.15
From 1st September 2010, these plans are not available to new connections or
recharges.
Voucher cost
Expiry period
Voucher
included value
Standard call
rate / minute
Standard
Flagfall
V2V Flagfall
Billing
Interval(s)
Standard text
International
text
Standard MMS
V2V MMS
V2V call rate /
min
V2V text rate
VoiceMail
International
calls – See
Appendix I for a
list of countries
in each group
V2V (previously
known as Free to
V)
$29.00
$49.00
60 days
60 days
Motor
Mouth
$25.00
30 days
Message
Monster
$25.00
30 days
$29.00
$49
$25.00
$25.00
$0.66
$0.30
$0.10
$0.60
$0.25
free
$0.25
free
$0.25
$0.25
$0.25
$0.25
30 secs
$0.25
30 secs
$0.25
30 secs
$0.25
30 secs
$0.10
$0.35
$0.60
$0.25
$0.35
$0.60
$0.25
$0.35
$0.60
$0.60
$0.35
$0.60
$0.60
$0.00 *
$0.00 *
Free
$0.00 *
$0.00 *
free
$0.10
$0.00 *
free
$0.60
$0.00 *
free
See Table 1
See Table 2
* To Virgin Mobile numbers only, need minimum 1c balance. All rates apply in Oz.
Table 1
V2V Cap International Rates (excludes V2V Cap $35 – formerly Free to V Cap)
Mobile International
Billing interval (s)
Flagfall
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
30 secs
$0.25
Standard call rate
$1.00
$1.80
$2.60
*see Appendix I for a list of countries in each group.
Table 2
Motor Mouth and Message Monster International Rates
Mobile International
Billing interval (s)
Flagfall
106764324
30 secs
$0.25
42
International group 1* /min
International group 2* /min
International group 3*/min
International group 4* /min
$0.60
$1.00
$1.80
$2.60
*see Appendix I for a list of countries in each group.
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43
5.16
VIRGIN MOBILE PREPAID STARTER KITS
Not available to new connections or recharges.
Voucher
Is a mobile handset
Included?
$5 Motor Mouth
$19.95 V2V
No
$29.95 Big Value
No
No
30 days per $20 credit
Expiry period
30 days
instalment¥ (see below)
$19.95
Voucher cost
$5.00
$29.95
$20.00
$100.00 ($20.00 credit
per month over 5
Voucher included value $10.00
months) ¥
$0.70
Standard call rate / min $0.10
$0.70
$0.25
Standard Flagfall
$0.25
$0.25
free*
V2V Flagfall
$0.25
$0.25
30 secs
Billing Interval(s)
30 secs
30 secs
$0.25
Standard text
$0.25
$0.25
$0.35
International text
$0.35
$0.35
$0.60
Standard MMS
$0.60
$0.60
$0.25
V2V MMS
$0.25
$0.25
$0.00
*
V2V call rate / min
$0.10
$0.05
$0.00 *
V2V text rate
$0.00 *
$0.00 *
free
VoiceMail
free
free
* To Virgin Mobile numbers only, need 1c balance. All rates apply in Oz.
30 days
$29.95 Big Value Included Credit
¥
You will get $20 credit when you activate the $29.95 big value voucher. You will then get
a further $20 each month for the next 4 months. We’ll text you when each month’s new
credit is applied. Any unused monthly credit will expire 30 days after the amount is
applied.
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SPECIALS
The following specials apply to the service. We may also offer other specials and if the
terms of that special are not set out below you will be advised of these separately, for
example, in promotional material relating to the special.
N/A
106764324