Section 1: Program Details Information:
Application Instructions & Hints
Enclose a copy of both pages (1 & 2) of this application with your 1) appl. packet and 2) with your payment for accurate credit for both.
1. Level(s) Requested: Mark an “X” for EACH certification level requested using this application:
_X_ Level I / Certified Program
(valid for 3 year certification)
2. Program Details:
_X_ Level II / Advanced Certified Program
(valid for 3 year certification)
_X_ Level III / Master Certified Program
(valid for 3 year certification)
[ALWAYS include your Country, State, Institution, & Program Name when contacting ITTPC to ensure an accurate reply.]
Institution Name: Central Arizona College
Program’s Official Name: The Learning Center Tutor Training Program
Program’s Webpage URL Address Link: http://www.learningdemand.com/tutor%20training/Program%20Overview.htm
Program’s Street Mailing Address:8470 N. Overfield Road
City, State/Province, Country, Zip/Postal Code: Coolidge, AZ 85128
3. Program’s Administration: Mark an “X” for the choice that best describes your program’s administrative structure:
__ A) Single Campus, with only 1 Center/Site
_X_ C) Multiple Campuses, with only 1 Center/Site per campus
__ B) Single Campus, with various Centers/Sites
__ D) Multiple Campuses, with various Centers/Sites per campus
4. Program’s Trainer: Mark an “X” for the choice that best describes your program’s “Trainer” structure:
__ A) One Trainer for all Campus(es)/Center(s)/Site(s)
_X_ C) Team of Trainers for all Campus(es)/Site(s)
__ B) Separate Trainer at each Center/Site
__ D) Other (specify): _____________________
5. The ITTPC “Application Agreement” Statement – The person, mainly responsible for the operation of your tutor training program,
should be named as the “Primary Contact”, & listed as the first name in the table in question #6 (below). As the “Primary Contact”,
we request you print a copy of this appl. page 1 for each ‘center/site contact’ person listed in the question #6 table, and have each ‘contact’
complete and sign this ‘Application Agreement’ statement, & return that signed copy to you to keep with your file copy of this application.
“Application Agreement:" As a “contact” listed for this program, I agree to continue to follow the ITTPC requirements
for each level of tutor training at this program / center / site as approved for this certification.
__Signal Peak Campus _ ___The Learning Center at SPC_ __Barrington Campbell_ _____________________
(campus name)
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(center or site name)
(printed contact’s name)
2nd Stage: Reflection and Renewal ITTPC Program Certification Application Packet
(signed name)
03/28/2012
(date signed)
Rev: 11/02/2011
6. Program’s Contact(s) for This Institution’s Program/Center/Site:
[See Sample tables A, B, & C below for program admin. options.]
List only permanent employee names(s) as contact(s) for that program/center/site: [no grad assistants, temporary employees, etc.].
The first name listed in the table below will act as this program’s “Primary Contact”. Each ‘contact’ listed below is the person who
supervises, &/or coordinates, &/or conducts tutor training sessions at that program’s campus/center/site, with training consistent with
CRLA-ITTPC requirements for their certified level(s). They are our future contacts, if questions arise months after this appl. is submitted.
All “contacts” listed below should submit a signed “Application Agreement” [see #5 above] to the “Primary Contact”, indicating that they agree to continue
to follow the ITTPC requirements for each level of tutor training at their program’s campus/center/ site, just as approved for this certification.
Campus Name
Signal Peak Campus
Center or Site
Name
The Learning
Center at SPC
Superstition Mountain Campus The Learning
Center at SMC
Aravaipa Campus
The Learning
Center at AVC
Primary Contact & Other Contact Names:
[Dr/Mr/Ms] Name, & Position Title
Email address
Phone#
Barrington Campbell, Director
barrington.cambell@centralaz.edu
520 494 5067
Dr. Temenoujka Fuller, Associate Director
temenouka.fuller@centralaz.edu
480 677 7740
Barrington Campbell, Director
barrington.cambell@centralaz.edu
520 494 5067
7. Program’s Demographics (optional) used only for stats & research done by CRLA members:
Type of Institution:
__ 1 yr only
_X_ 2 yr Fr - Soph
__ 3-4 yr Jr - Sr
__ 4 yr Fr - Sr
__ Other: _____
This Institution is primarily a: _X_ Government / Public Institution
__ Private Institution
__ Other: _____
8. Your Permission for ITTPC to use your appl. packet as a “Sample Appl.” or a “Model Program”:
_X_ YES
__ NO, I prefer not.
Occasionally, applications are selected to post on the ITTPC website as either a “Sample Application” or a “Model Program” for colleagues to see ‘how it may be done’.
A “YES” reply gives ITTPC permission to post the full contents of YOUR application packet on our website.
Section 2: Note Major Changes in the following:
Application Instructions & Hints
DIRECTIONS: List and describe list major changes in the any of the following areas since your initial application.
a. Program history
c. Reporting lines (NONE)
e. Services and students served
b. Program objectives
d. Source(s) of funding (NONE)
f. Program location(s) & facility(ies)
If nothing major has changed in these areas you can simply state "NONE"
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BRIEF PROGRAM OVERVIEW
The requirements for CRLA certification helped us to develop a flexible and scalable tutor training program.
Some projected changes planned for our training program are related to program objectives and program locations: (1) the Central Arizona
College Board requirement for a change to a district model of administration, (2) the need of additional training components for online tutoring,
and (3) longer time-frame required for a comprehensive formal and informal training according to the standards for CRLA certification.
In the last 4 years, Central Arizona Collage gradually established a district-wide management system for all 10 locations. To align the
training program with the district model, we developed a formal training via interactive video-conferencing, 2 days for each level (Appl. #1, 6
and 11). The evaluation of all formal training sessions is administered through surveys (appl. #5, 10, 14). The informal (supervised) tutor training
portion (Appl. #3) continues through group or one-to-one training sessions (Appl. # 8, 13 and 15).
The district model requires strong online programs, including online tutoring. The Tutor Training Program is changing accordingly by
developing an online platform for sharing resources and online tutoring via Blackboard. We are planning to develop online courses for Tutor
Certification, EDU101 and EDU102. The required by CRLA synchronous portion of tutor training will be conducted via interactive
videoconferencing.
The Supervised Tutor Training Form (Appl. #3) served as a measurement instrument for evaluation of long-term effect of tutoring
program on tutoring practices. The data collected with this form showed that significant number of tutors needed longer time to move their
theoretical knowledge into practical applications and routines. Therefore, we are planning to increase the time-frame for certification to one
semester per level of certification.
There are three major program locations
Section 3: Verification of Certification Requirements
Application Instructions & Hints
The 2nd Stage is your opportunity to assess the effectiveness of the initial training program you implemented. It is an opportunity for you to 1) reflect
on the challenges and benefits of being a certified program, 2) Identify the changes you want to make in your tutor training program, and share with
ITTPC the following:
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
Projected changes

Issues and challenges you faced

Benefits you experienced (and an option to let us post your comments, if you like). You may also share any assessment reports or data you
have collected.

The list of tutors you have or plan to certify as a result of your 1st Stage of certification as a newly certified program.
For questions i-iv, please provide brief, but complete descriptions of the requested information.
i.
Are there any projected changes in your tutor training program in the upcoming academic year?
If so, please describe the planned changes, and clearly reference any pertinent documentation you choose to include (optional). If the changes
raise questions as to continued adherence to the requirement guidelines you may be required to submit documentation to verify said adherence.
Be sure to include any referenced documents within Section “5. List of Supporting Documents.”
The requirements for CRLA certification helped us to develop a flexible and scalable tutor training program.
Some projected changes planned for our training program are related to: (1) the Central Arizona College Board requirement for a change to a
district model of administration, (2) the need of additional training components for online tutoring, and (3) longer time-frame required for a
comprehensive formal and informal training according to the standards for CRLA certification.
In the last 4 years, Central Arizona Collage gradually established a district-wide management system for all 10 locations. To align the
training program with the district model, we developed a formal training via interactive video-conferencing, 2 days for each level (Appl. #1, 6
and 11). The evaluation of all formal training sessions is administered through surveys (appl. #5, 10, 14). The informal (supervised) tutor training
portion (Appl. #3) continues through group or one-to-one training sessions (Appl. # 8, 13 and 15).
The district model requires strong online programs, including online tutoring. The Tutor Training Program is changing accordingly by
developing an online platform for sharing resources and online tutoring via Blackboard. We are planning to develop a hybrid and/or online
courses for Tutor Certification, EDU101 and EDU102. Students will complete at least 8 hours of real-time tutor training via video-conference for
each level, and minimum of 25 hours supervised tutor training per level. The new curriculum was reviewed and accepted by Curriculum Review
Committee.
The Supervised Tutor Training Form (Appl. #3) served as a measurement instrument for evaluation of long-term effect of tutoring
program on tutoring practices. The qualitative data collected with this form showed that significant number of tutors needed longer time to move
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their theoretical knowledge into practical applications and routines. Therefore, we are planning to increase the time-frame for certification to one
semester per level of certification.
ii. Please describe or discuss any concerns or issues that you faced in the administration of certification requirements for the level(s)
you were certified for as a new program.
You may be candid as this helps us be more aware as programs ask us what kinds of issues they may encounter.
The formal training (appl. #1, 6, 11) may be overwhelming for some new or prospective tutors. The Supervised Tutor Training Form
(appl. #5, ) served as both a guideline for tutors and a measurement instrument for trainers in their effort to plan ongoing meetings for supervised
training (Examples: appl. #8, 13, 15).
A second concern was related to the fact that sometimes tutors were hired after the scheduled formal training for one or more of the three
training levels. To overcome this problem, tutor trainers provided alternative, scheduled, individualized one-on-one or small group training.
iii. How has the certification process benefited you, your tutors, your program, and/or, your institution?
Also, let us know if you would be willing to allow us post your comments (named or anonymously) to use as a valuable resource toward
documenting and improving the quality and components of CRLA’s ITTPC. You may also choose to include any assessment data or reports.
Thank you, The ITTPC Team.
Due to the certification, both tutors and trainers are confident in our collective knowledge of tutoring pedagogy. To meet the requirements
for certification, the trainers developed a well-organized process and a metric for the degree of professional development. The certification
process provided opportunities for measuring and recognizing the professional growth for both tutors and trainers.
The certification requirements added values directly to our tutoring program, such as flexibility and adaptability to institutional changes.
The CRLA-approved set of training materials allowed for a smooth transition as we expanded the tutoring program to online tutoring and a
district-wide model of administration.
You have permission to post our comments in any professional manner you deem appropriate.
iv. Tutors you have recognized as meeting ITTPC CRLA-Program certification Requirements: List the names, levels, and certification
dates of your tutors who have already earned certificates, or, that you anticipate will earn their certificate before the expiration of the
current certificate you are renewing.
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You certify tutors meeting the approved program requirements. You are responsible for keeping a list of the tutors you have certified.
Tutors should include your program and institution in any reference to being ITTPC CRLA-Certified. The green color indicates tutors who have
completed the requirements for certification; however, they are not certified at the moment.
Level 1
Level 2
Level 3
March 1, 2011
October 13, 2011
January 2012
Alex Jones
Alex Jones
Alex Jones
Audrey Sexton
Audrey Sexton
Audrey Sexton
Joseph Hahn
Joseph Hahn
Joseph Hahn
Mindy Frahm
Mindy Frahm
Miriam Wilson
Miriam Wilson
Miriam Wilson
Nicki Hart
Nicki Hart
Nicki Hart
Wendee Lester
Wendee Lester
Christopher Abram
Christopher Abram
Christopher Abram
Jeffrey Leezin
Jeffrey Leezin
Jeffrey Leezi
Dr. Reynold Carlson
Dr. Reynold Carlson
Dr. Reynold Carlson
Julie Burbey-Miller
Katie DeKing
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Terry Fay
Terry Fay
Carlos Hernandez
Carlos Hernandez
Loralee Wurtz
Loralee Wurtz
Renee Soqui
Renee Soqui
Terry Fay
Loralee Wurtz
Heather Tuka
Rose Miranda
Rose Miranda
Rose Miranda
Andrew Shull
Andrew Shull
Andrew Shull
Jesus Gutierrez
Jesus Gutierrez
Jesus Gutierrez
Nicole Kent
Nicole Kent
Nicole Kent
Jordyn Weichens
Jordine Weichens
Jordine Weichens
Section 4: Summary Charts - Level I (Optional for 2nd Stage)
Application Instructions & Hints
This summary chart creates a more complete “snap-shot” of your tutor training program for the reviewers.
If applying for Level I on this application, include these items within the chart below:




Minimums: at least eight (8) of the Level I topics must be covered. The amount of time devoted to each ITTPC topic may vary.
These ITTPC topic names must match your choices marked in Level I: Section 3-C of this application.
Required “Tutor-trainer supervised, Interactive, Live, and Real-time (if online)” training sessions should be marked as “TILR”,
and must add up to at least six (6) hours.
Be sure the total minimum of hours shown here adds up to at least ten (10) hours of training time.
SUMMARY CHART – LEVEL I :
Link to Summary Chart -- Level I
We conduct two-day (8 to 12 hours) formal tutor training and at least 6 hours TILR for Level I.
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Section 4: Summary Charts - Level II (Optional for 2nd Stage)
Application Instructions & Hints
This summary chart creates a more complete “snap-shot” of your tutor training program for the reviewers.
If applying for Level II on this application, include these items within the chart below:




Minimums: a review session of the Level I topics your covered before, and four (4) of the Level II topics must be covered.
The amount of time devoted to each ITTPC topic may vary.
These ITTPC topic names must match your choices marked in Level II: Section 3-C of this application.
Required “Tutor-trainer supervised, Interactive, Live, and Real-time (if online)” training sessions should be marked as “TILR”,
and must add up to at least four (4) hours.
Be sure the total minimum of hours shown here adds up to at least ten (10) hours of training time.
SUMMARY CHART – LEVEL II :
Link to Summary Chart – Level II
We conduct two-day (8 to 12 hours) formal tutor training and at least 4 hours of TILR for Level II.
Section 4: Summary Charts - Level III (Optional for 2nd Stage)
Application Instructions & Hints
This summary chart creates a more complete “snap-shot” of your tutor training program for the reviewers.
If applying for Level III on this application, include these items within the chart below:




Minimums: a review session of Level I & Level II topics your covered before, and four (4) of the Level III topics must be covered.
The amount of time devoted to each ITTPC topic may vary.
These ITTPC topic names must match your choices marked in Level III: Section 3-C of this application.
Required “Tutor-trainer supervised, Interactive, Live, and Real-time (if online)” training sessions should be marked as “TILR”,
and must add up to at least four (4) hours.
Be sure the total minimum of hours shown here adds up to at least ten (10) hours of training time.
SUMMARY CHART – LEVEL III :
Link to Summary Chart – Level III
We conduct two-day (8 to 12 hours) formal tutor training and at least 4 hours of TIRL for Level III.
Section 5: List of Supporting Documents (Optional for 2nd Stage)
Application Instructions & Hints
Provide a cumulative listing of ALL the documents / files / samples you referenced in the various application sections as evidence for certification.
 APA or MLA format is NOT required. Be thorough & consistent in format.
 For helpful format tips, see Part E: Naming my ‘Sample’ Documents and My Comprehensive “List of Supporting Documents” in Section 5
Sample Documents
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Administrative Documents like:
Please, click on the links to open the website with administrative documents. All documents are available through
Administrative Folder.
In-house tutor training manual
Tutor application
Faculty Referral Form
Tutor Job Posting
Brochures / Flyers / posters
Tutor training guides
Tutoring Time tracking forms
Evaluation Forms
Level Specific Training Documents like:
Workshop overview or description
PowerPoint Presentations (.ppt) (last column)
Course syllabi
Session descriptions or overviews
Assignments or learning logs
Handouts, scenarios, or role plays
Websites used
Titles & ISBN numbers of copyrighted books (.doc), videos, DVDs, Surveys, or other training materials
My Comprehensive List of Supporting Documents:
Please, click on the evaluation
materials.
Administrative Documents:
(Comprehensive List of Supporting Documents)
Level 1
Formal Training – 12 hours
Supervised Tutor Training – 25 hours
These are the topics covered in fall 2010 Formal Tutor Training:
Definition of a Tutor
Ethics Compliance & Philosophy of Program
Beginning and Ending of a Tutoring Session
Tutoring Guidelines & Learning Skills
Basic Tutoring Do's and Don'ts
Cooperative Learning / Supplemental Instruction / Structured Learning Assistance
Tutoring Cycle / Scaffolding / Zone of Proximal Development
Diversity and Nontraditional Learners
Critical Thinking
Problem Solving
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Serving Students with Disabilities
Goal Setting
Sexual Harassment
Application Examples:
1.
Agenda for Level 1
2.
Examples of Level 1 Training Materials (Fall 2010)
3.
Supervised Tutor Training Form (We use this form for all levels.)
4.
Operational Handbook (PDF-file)
5.
Level 1 Evaluation Survey
Level 2
Formal Training – 11.5 hours
Supervised Tutor Training – 25 hours
Topics Covered:
Definition of Tutoring, Mission and Vision
Tutoring Cycle (Review)
Learning Styles and Orientations
Probing questions
Neuroscience of Human Learning
Learning Theories
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Technology and Learning
Learning with Text, Sounds & Pictures
Cultural Awareness / Communication / Diversity
Identifying and Using Resources / Plagiarism
Assessing or Changing Study Behavior
Tutoring in specific Skill / Subject Areas
Application Examples:
6.
Agenda for Level 2
7.
Level 2 Training Materials (Spring 2011)
8.
Level 2 Meetings (Spring 2011)
9.
Tracking the Hours of Tutoring
10.
Level 2 Evaluation Survey
Level 3
Formal Tutor Training – 13 hours
Supervised Training – 25
Topics covered at Level 3:
Beginning and Ending a Tutoring Session (Review)
Adult Learners
Learning Theory and Learning Orientations (Review)
Assertiveness/Handling Difficult Students
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Setting Goals and Planning (Review)
Study Skills (Workshops, Presentations, Online Study Groups)
How to Tutor / Deal with Target Populations (Face-to-Face and Online)
Self-regulated Learning/ Brain Learning/ Memory (Review)
Structuring the Learning Experience
Critical Thinking / Zone of Proximal Development / Scaffolding (Level 1)
Group Management Skills
The Role of Learning Centers in Higher Education
Applications to Real Tutoring Sessions
Training and Supervising Other Tutors
Application Examples:
11.
Agenda for Level 3
12.
Examples of Level 3 Training Materials (Fall 2011)
13.
Example of Level 3 Meetings (Fall 2011)
14.
Tutor Training Survey for Level 3
15.
Plan for Level 1 Meetings (Spring 2012)
Section 6 (optional): Applicant’s Self-Check List
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(a link to a quick list of: ‘Did I do all I needed to do to complete this appl.?”
2nd Stage: Reflection and Renewal ITTPC Program Certification Application Packet
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