ERSONAL
ETAILS
Work Visa
Nationality
Post Code
Date of Birth
: December 2015 E-mail : itsvijayid@gmail.com
: Indian Mobile : 07889091079
: WC2H 7AS
: 1986
Other
LinkedIn
:
:
02077665209 uk.linkedin.com/in/vijaypunna
DUCATION
UALIFICATIONS
2010 MSc. Mobile Communications
2007 BSC in Electrical and Electronics Engineering
2015 MCITP
University of East London.
India
360GSP College
ROFILE
An IT Infrastructure Technical Engineer with over 5 years commercial experience in various projects starting from Migration projects to BAU Support including Business critical transitional projects and IT auditing. Worked in a variety of business sectors across UK more recently in
Energy, Charity and Retail.
Successfully completed projects primarily on Windows 2012, 2008, 2003 domains, desktop
(Windows 8, 7, Ubuntu , Mac OSX) and server builds and Network solutions.
Specialising in IT infrastructure implementation and administration. Have recent experience in AD migration, building new image builds and server consolidation using VMware ESXi 5 / 5.1 /5.5 and its virtualisation technologies (vSphere, vMotion and vCenter) following ITIL based change management process.
A personable, self-motivated and challenge driven individual who takes ownership of issues and works towards robust, long term solutions. Possesses strong desire to keep abreast with technologies. Has extensive customer facing experience across wide variety of business sectors.
Seeks contract work being immediately available for both interviews and start dates for London and across the UK.
ECHNICAL
KILL
UMMARY
Operating systems: Windows 2012 / 2008 / 2003 / 2000 / 7 / 8 / Vista / XP / 2000 /
SBS, BES, Mac OSX, Ubuntu, Cisco IOS
Software Packages / Tools: Exchange 2013 / 2010 / 2007 / 2003, Office 365, IIS, VMware
ESXi 4.1 / 5.1, Hyper-V, Veritas / Symantec Backup Exec ,
Netbackup, Vembu store gride, BES, Symantec Live State
Recovery, Sysprep , MS Office Suite 2003 / 2007 / 2010,
Microsoft Lync, Microsoft SharePoint, MS Visio, WSUS, Manage
Engine Desktop Central, Sophos, BMC Remedy, Spicework,
HPSD, Kaseya, Lotus notes, Sage , Iris, Citrix applications
Hardware: Dell PowerEdge Servers, HP ProLiant Servers, IBM blade servers,
Desktops, Laptops and thin clients, PDA’s, printers, scanner and fax devices
Technologies: Active Directory, Group Policy, Terminal Services, TCP/IP,
DHCP, DNS, WINS, DFS, SNMP, SMTP, POP3, IMAP ODBC, wireless 802.11
x , routers, switches and hubs, ISDN, VOIP Frame
Relay, X.25, Ethernet, Token Ring, RDP, VNC, VPN, LAN /
WAN, RAID, iLO, DRAC
Infrastructure Services Microsoft Active Directory, Microsoft Deployment Services,SAN,
NAS, NFC (Network File System), CIFS / SMB (Common
Internet File System), Virtualisation
Languages / Scripting: Power shell, VBScript, Ms.Net 3.5, VB.net, C#, C, C++
EFERENCES
A VAILABLE O N R EQUEST AND RECOMMENDATIONS ON L INKED IN
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V IJAY P UNNA
RWE is 4th largest German electricity and gas utilities company in the world with more than
70,000 employees suppling over 16 million electricity and nearly 8 million gas customers across
Europe. RWE GBS UK is the internal IT service provider to the wider RWE Group.
Messaging and Active Directory Operations Engineer
Worked as Messaging and Active directory Operations Engineer Helping the business in critical business transition Migration to Microsoft office365 cloud. Duties and Technologies include:

Liaised between in-house managers / IT department and 3 rd party providers to ensure quality of service was consistently provided with high availability of business services

Contributed to the design of email migration strategy for the movement of 20,000 mail accounts cross forest and to an existing Office 365 Tenant

Comprehensive pilot testing for migration to Office 365 for 20,000 UK client bas

Managed Enterprise Vault archiving solution for 20,000 mailboxes and Involved in upgrade to new infrastructure for easy transition to Synmantec cloud archiving

Contributed in specific business critical projects, ensuring successful upgrades to high risk production systems from both pre-implementation and implementation phases

Implemented key site infrastructure projects and actively co-ordinated between technical teams

Resolution of infrastructure issues and aiding infrastructure changes, including root cause analysis

Infrastructure operations providing full administration and proactive management of all IT
Infrastructure, messaging systems and Active Directory forest. Extended to a transitional support handover and cross training for the Wintel, exchange and AD Server estate

Administered BES Server for 2,000 end users on and all Cloud BES users in Office 365 Cloud

Administered Clearswift MIMEsweeper for SMTP and SECURE Email Gateways which are used for spam prevention content filtering for UK messaging estate. Involved in upgrading
MIMEsweeper to SECURE Email Gateways(SEGs) with new policy implementation

Monitored DCs and exchange servers on daily basis with PowerShell reports ensuring the services were up and scheduled the archiving task on Symantec Enterprise vault to minimise the storage needs. Allocated SAN storage for Exchange storage groups when needed
Achievements:
Appreciations from IT Infrastructure lead for completing the assigned migrations on time with minimal disruption to the businesses mail services.
Technical snapshot: Windows 2008 / 2003 / 8 / 7, 3 rd line Support, vCentre, Exchange 2003 /
2010, Office 365, MS office suites 2010 / 2007 / 2003, AD 2003 / 2008 forests , Lync 2010,
Symantec Enterprise vault 9.0 / 10.0 / 11.0. Clearswift MIMEsweeper, SECURE Email
Gateways(SEGs) , PowerShell, External security gate ways, ISA server, ActiveSync, Blackberry.
BES servers, Fire Eye
ETG is a registered housing provider and social regeneration charity with more than 13,500 homes, more than 1000 employees and multiple branch office across east London and Essex in UK.
IT Infrastructure Technical Analyst
Worked as IT auditor auditing ETG IT infrastructure. Duties and Technologies include:

Conducted legacy systems review for Exchange 2010, vCenter servers, VM Ware Esxi 5.1,
Dell power edge servers, Dell EMC SANs, Cisco Routers and Switches and Fibre channel to

 support products and ensure business objectives are met
Identified and evaluated risks during review and analysis of System Development Life Cycle
(SDLC), including design and implementation of systems and upgrades
Conducted reviews of two data centres, LAN and WAN network Infrastructure equipped with
Cisco Equipment to assess controls and ensuring high availability, accuracy, and security under all conditions to Business standard compliances and Created Network Diagrams for the same.
Generated IT Audit reports quoting the necessary recommendations where required
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
Helped to establishing annual audit plan for core competency areas. Coordinating with various departments to create remediation plans for deficiencies found during audit and documenting it to accommodate with organisations configuration documentation database (CMDB) for future reference and reviewing current CMDB to advise the best structure
Achievements:
Successfully liaised with branch office staff and external provider during the service outage enabling quick decision to bring service online
Technical snapshot: Windows 2008 / 2003 / 8 / 7, 2 nd and 3 rd line Support, vCentre, vRanger, vSphere Replication, Double Take, Exchange 2010, SANs : CX4-240 / CX3-10c, MS office suites
2010 / 2007, Firewalls : Cisco ASA / Watch Guard Firebox X 750e, Cisco routers, Switches: Cisco
C3560-8PS , 24PS, 48PS / Cisco WS-Catalyst 3750G-48TS-S / Cisco WS-Catalyst 4510R , Cisco
4402 WLAN, AD, Lync 2010, printers, scanner and fax devices, Tape libraries: PowerVault
TL4000
The UK's leading retailers of clothing, food, home products and financial services having 78,000 employees in the UK and abroad and more than 800 stores.
Infrastructure Support Engineer.
Worked as IT infrastructure Engineer. Duties and Technologies include:

Provided IT support to internal and external users across an array of Head Office and Supplier applications. Working in line with strict ITIL structures and procedures

Administered AD user profiles (30,000 user base) and Microsoft exchange functioning with office365 and resolving any email issues along with connectivity and permissions

Supported Lenovo desktops, laptops along with challenging encrypted methods. Providing technical assistance for Windows 7 operating systems, Mac OSX and MS Office Suite 2007

Liaised with next line and various resolving groups including 3rd parties to ensure quality service is consistently provided and ensuring resolution of logged calls within fixed SLA's
Achievements:
Successfully facilitated business change from external provider to effective in-house team to enhance the problem resolution rate / results.
Technical snapshot: Windows 2008 / 2003 / 8 / 7, Mac OSX, Ubuntu, 1 st and 2 nd Support, Citrix,
Lenovo Desktops, Laptops, MS office suites 2010 / 2007 /2003, AD, Office 365, printers, scanner and fax devices.
Masternaut is Europe’s largest provider of telematics solutions, with the largest R&D team in
Europe. Founded in 1996, have customers in 32 countries, having offices across Europe.
IT Infrastructure Engineer.
Worked as a team member in team of 5 Engineers assisting recent office 365 migration windows 7 rollout along with help desk issues in a hybrid IT environment. Duties and Technologies include:

Provided level 2 and 3 supports to 800+ employees across Europe and UK sites

Provided technical assistance to employees in person, over the phone or electronically to evaluate and identify issues thus logging calls through manage engine and respond to users in timely manner with in given SLA and resolving the issues remotely where required

Dealt Connectivity issues with MS Lync and SharePoint and NTFS Access permissions

Dealt with starters and leavers accordingly building a strong process to be followed by managing Office 365 accounts directly within the cloud based system and on premise accounts prior to cloud migration process, along with general account administration

Deployed Windows 7 Using WDS and patching the OS with manage engine desktop central
(MEDC) and applications using manage engine desktop central client
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
Supported the IT Systems Administrator with day to day support of organisation’s Active
Directory and internal business server infrastructure of multiple domain Servers 2003 / 2008
R2 hybrid environments thus helping business in critical transition.
Achievements:

Successfully built new strong new processes by adapting hybrid IT environment

Contributed in the building and deployment Windows 7 using WDS and MEDC
Technical snapshot: Windows 2008 / 2003 / 8 / 7, Mac OSX, Ubuntu, 1 st , 2 nd and 3 rd Line
Support, VMware, Virtualisation, NAS, , HP ProLiant Servers, Dell and HP Desktops, Laptops,
MS office suites 2010 / 2007 , Active Directory, Exchange 2010, Office 365, printers, scanner and fax devices, LogMeIn, Manage Engine, Spicework, Manage Engine Desktop Central (MEDC)
Computer logistics is a managed service provider who supports several companies across the country such as law and legal, accounting, hospitality, charity, oil and gas and many more.
IT Infrastructure Support and Windows Migration Engineer.
Worked as IT infrastructure Engineer, mainly working remotely for all of our company clients from head office based in Hendon, scheduling site visits when required. Responsible for:

2 nd and 3 rd line support of IT for all of our company clients across the country

Communicated with client electronically or via phone to evaluate and identify issues and logging calls to a bespoke ticketing system and respond to users within given SLA

Solved Network or IT Infrastructure related issues with my own knowledge, the company knowledge base and vendor’s knowledge base. Escalating problems to third party and liaising with them to resolve issues, arrange for on-site attendance if required

Remote troubleshooting of routers and switches to resolve connectivity issue

Configured VLAN tunnels and dual WAN connection using routers

Rolled out desktops, laptops (Windows 7 / Vista / XP Sp3, Ubuntu 10.04 LTS / 11.04 / 12.04
LTS, Mac OSX) and server infrastructure for clients

Administration and migrating windows servers (SBS 2003 to 2011 / 2008) and End user accounts in AD, working with MS Outlook and Microsoft Exchange 2010 / 2007 / 2003

Resolved active directory problems such as group policy and issues with BES (Blackberry
Enterprise Server) by contacting end user and configuring TCP/IP DNS, DHCP and WINS in
Windows 2008 / 2003 Servers, configuring and troubleshooting

Planning backups, incremental backups and restore solution for Windows 2008 / 2003 Server and Exchange Server 2007 / 2003, seeding the data to cloud
Achievements:
Gained six support contract extensions for some of our clients, which benefit the company.
Technical snapshot: Windows 2011SBS / 2008 /2003/ 8 / 7 / Vista / XP Sp3, Mac OSX, Ubuntu,
1 st ,2 nd and 3 rd Line Support, Dell PowerEdge Servers, HP ProLiant Servers, BES, Desktops,
Laptops, MS office suites 2010 / 2007 / 2003, AD, Exchange 2010 / 2007 / 2003, Pineapp Mail-
SeCure 2000-3000, DHCP, DNS, printers, scanner and fax devices, team viewer, Spice work,
Manage engine, BMC remedy, Switches: Cisco 2960, 3750, Routers: Cisco 2900, 3925, Net Gear,
Dray Tek, Belkin, ZyXel, hp
ARLY
AREER
ISTORY
Windows Migration Engineer
IT Support Engineer
IT and Network Support Crew
IT Support and Test Engineer
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