Chapter Preparation Guide 6
Chapter 10 Improving Climates
Name
Pass
-4
ReDo
+5
Write TRUE or FALSE in front of the following items as is appropriate.
1. Disconfirming Messages show value for the other person.
2. An Impervious response is an example of a Disconfirming Message.
3. Interrupting shows a lack of concern about what the other person has to say.
4. An Irrelevant response is unrelated to what another person has just said.
5. All disagreeing messages are disconfirming.
6. Recognition is too simple to be considered a confirming message.
7. Endorsement is the strongest type of Confirming Message.
8. As soon as two people start to communicate, a relational climate begins to develop.
9. Climates tend to grow in a self-perpetuating spiral.
10. De-escalatory conflict spirals are never destructive.
11. Face-threatening acts rarely cause defensiveness.
12. Evaluation causes defensiveness because the statements sound judgmental.
13. Problem orientation is not as good as control because it seems too negative.
14. Neutrality is better than Empathy.
15. Superiority arouses feelings of “I’m better than you” in the other person.
16. A position of certainty by another person indicates that you are probably wrong.
17. Rankism is a good way to organize your friends.
18. An assertive approach avoids attacking others and yet allows you to share your legitimate
concerns.
19. An interpretation statement describes the meaning you’ve attached to the other person’s
behavior.
20. One way of stating your intention in an assertive message is to indicate how you are likely to
act in the future.
21. To be effective, you must always use the elements of an assertive message in the prescribe
Assertive Message Format.
22. When responding nondefensively to criticism, avoid seeking more information.
23. Never agree with a critic if you want to respond nondefensively to criticism.