PES INSTITUTE OF TECHNOLOGY, BANGALORE SOUTH CAMPUS
Hosur Road (1Km before Electronic City), Bangalore -560100
Department of MBA
Lesson Plan
Semester – IV
Subject Code: 14 MBAHR306
Subject Title:
CONFLICT AND NEGOTIATION MANAGEMENT
Faculty Name: Dr.J.Shanthilakshmi
No of Hours / Week: 5 hrs.
Total no of Lectures: 56
Total no of Labs: 13
Exam Hours: 3 HOURS
Exam Marks: 100
IA Marks: 50
FACULTY DETAILS
Name
Department
Room Number
Phone No.
E-mail address
Contact Hours
Consultation type
Details
DR.J.SHANTHILAKSHMI
MBA
610
9994966914 /7899403527
jshanthilakshmi@pes.edu
Office Hours
By Email
Session Plan
Mod
No
Session.
No.
Pedagogical Tools
Presentation
Assignments /
additional
work
Student
Learning
Evaluation
Technique
1
Introduction: Understanding
conflict, components,
Lecture
2
Types of conflict, models of
conflict – Process
Lecture and role play
3
Structural Models, functional &
dysfunctional conflict,
Perspectives of conflict and
relationship between conflict
and performance in team
Self reflection on conflict
experience and solving capacity
Lecture
Class room
participation and
interaction
Interest,
involvement and
interaction
Participation
Lecture and
discussion
Classroom
interaction
Levels of conflict –
intrapersonal, interpersonal,
group .
Organizational conflicts,
Lecture and
discussion on
research
Lecture
Sources of conflict intrapersonal, interpersonal,
group
organizational sources of
conflict
Lecture and
discussion
4
I
Contents
LAB1
5
6
7
8
LAB 2
Preparing for the survey on
Conflict resolution techniques
Scenario for
role play to be
brought
Students will
present on
the same
Cumulative
Coverage
Evaluation
12%
Interaction and
application in the
situation
Reflection and
participation
Analytical and
application ability
Reviewing the
learning and Lecture
Participation
Assignment 1
(Reflection of
Lab1 and
session 7 )
III
9
Conflict Management Design
Lecture
10
Contingency approach
Lecture
11
Nature of conflict Management
12
Conflict management process
Role playing a
conflict situation and
reflecting on
management
techniques
Lecture and reflecting
on the previous role
play process
Lab 3
Research based Discussion on
relationship between personality
and conflict management
Techniques
13
The conflict domain
14
Conflict trends
Participation
Participation
Interaction and
application in the
situation
A2 Will be the
Major
assignment of
the course to be
submitted
during the T3
duration
15
Conflict distribution
Lecture and
discussion
Lecture and
discussion
Lecture
16
Conflict mapping and tracking.
Lecture
Lab 4
Negotiation Games
Class
participation
Class
participation
Class
participation
Class
participation
Assignment 3
Individual
research paper
to be
understood and
presented
Participation
25%
17
Managing Conflict: Managing
interpersonal conflict
Lecture and video
presentation
18
: Thomas conflict resolution
approach,
Lecture
Class
participation
19
Behavioral style and conflict
handling, the Cosier Schank
model of conflict resolution,
Collaboration & conflict
resolution,
Lecture, PPT
Class
Participation
Lecture and case
discussion
Class
participation
20
Lab5
21
22
23
Reading on Habits of highly
effective people and discussion
on the same
Dealing with difficult
subordinates, boss & colleagues,
1 to 1 dispute resolution.
Managing team & organization
conflict: techniques to resolve
team conflict,
Strategies to resolve
organizational conflict,
Students
presentation of
Videos on the
topic
A4
Presentation
Lecture using PPT
Effective
presentation
Interaction and
application in the
situation
Participation
50%
Lecture
Analytical and
application ability
Lecture, PPT
Class
Participation
Role play and lecture
Presentation
24
Effective listening and dialogue
skills,
Lab 6
Lab 5 Continues
25
Humor and conflict resolution
Role play and lecture
Class
participation
26
Negotiation as a tool for conflict
resolution.
Lecture, PPT
Class
Participation
27
Conflict resolution and Cost:,..
Lecture, PPT
28
Conflict resolution models,
Lecture, PPT
IV
Lab 7
29
30
31
32
Lab 8
33
34
35
V
36
Lab 9
37
framework model
Role plays for different conflict
management situations
Classical ideas, new
developments in conflict
resolution.
Environmental conflict
resolution,
gender and conflict resolution
Research article
Reviews
Lecture, PPT
Lecture, PPT
Negotiations-Types of
Negotiations
Negotiation process,
Lecture, PPT
Factors for successful
negotiations,
Essential skills for negotiation,
Self Reflection and comparing
with the outcome of 1st lab class
and identifying the
improvements in the self
management area.
Tricks used in negotiation
process,
Lecture, PPT
Psychological advantage of
negotiations,
Techniques of negotiation,
Interaction and
application in the
situation
Class
Participation
Class
Participation
Class
Participation
Lecture, PPT
Assessing the cost of workplace
conflict
Case study Discussion
38
39
Participation
60%
Lecture, PPT
Class
Participation
Interaction
Lecture, PPT
Participation in
discussion
Involvement
Lecture and Demo
Learning through role
play by observing and
sharing feed back
with others and
lecture
Lecture, PPT, Article
Participation
A5
Lecture
Research
Articles
presentation
Presentation
Participation
75%
40
Lab 10
Issues in negotiations.
Case study
Lecture
Participation
41
Negotiation strategies: Strategy
and tactics for distributive
bargaining, ,
Continued…
Lecture
Participation
Lecture
43
Strategy and tactics for
integrative negotiation
Lecture
44
Strategy and tactics for
Lecture
integrative negotiation
Negotiation games reflecting on
the situation experienced and
demonstrating
Negotiation strategy and
Lecture
planning.
Class
participation
Class
participation
Participation
42
VI
Lab 11
45
VII
46
Finding and using negotiation
power,
Lecture
47
48
Sources of power
Ethics in negotiation.
49
Managing difficult negotiations:
Third party interventions,
Lecture
Discussion on the
current issues
Lecture and Demo
50
51
Continued..
Third party approaches
Lecture
52
Formal intervention methods –
Lecture
Lab13
53
A2 consolidation
Arbitration, Mediation
Lecture
54
Process Consultation, Informal
intervention methods
Lecture
55
Best practices in negotiation.
Lecture
85%
Student
presentation
Presentation
Skills
Class
participation
Participation
Involvement
Class
participation
Class
participation
Class
participation
Class
participation
Class
participation
Class
100%
participation
56
Consolidation
Table 1 ASSIGNMENT TOPICS
1.
2
3
4
5
Narration on self reflection on conflict solving capacity
Simple research on relationship between personality and conflict management
Techniques
Research article on Conflict management presentation
Presentation on Understanding of Highly effective people
Research article presentation on Psychological advantages of Negotiation
Table 2 REFERENCE BOOKS
1
Corporate Conflict Management - Concepts and Skills, Eirene Leela Rout,
Nelson Omiko, Prentice India, 2007.
2
Negotiations, Roy J. Lewicki, David M. Saunders, Bruce Barry, 5/e, Mc Graw
Hill, 2005, ISBN: 9780072973075.
Contemporary Conflict Resolution, Oliver Ramsbotham, Hugh Miall, Tom
Woodhouse, 3rd edition, Polity publishers, ISBN 0745649734, 9780745649733,
2011.
3
4
5
Handling Conflict and Negotiation, Manchester Open Learning, illustrated
edition, Kogan Page, 1993, ISBN 0749411406, 9780749411404
Managing conflict and negotiation, B.D. Singh, 1st edition, Excel books, 2008.
6
Conflict Management: Practical guide to develop negotiation strategies, Barbara
A Budjac Corvette, Pearson Prentice Hall, 2006, ISBN: 8174466428,
9788174466426
7
Managing Conflict in Organizations, M. Afzalur Rahim, 4th Edition,
Transaction Publishers, 2011, ISBN 1412844258, 9781412844253.
Note:
1. Learning Evaluation Techniques includes T1,T2, T3 for all the topics covered according to the lesson plan
2. Other evaluation criteria mentioned in the lesson plan (Class participation, interaction, involvement, presentation skills etc will be part of IA
Evaluation for 5 marks)
3. Assignment 2 is small research survey to be taken up as a group work (Two per group) which carries 10 Marks and to be submitted before T3
4. Other Assignments mentioned in the lesson plan in the presentation / written form will carry 5 marks
Question Bank
Define conflict (3)
What are the components of Conflict? (3)
What are the components of Structural model of Conflict (3)
Explain the Types of conflict, and its process (7)
Briefly explain the Structural Models, functional & dysfunctional conflict,(10)
Explain the relation between conflict and team performance(7)
What is intra and Interpersonal Conflict(7)
Discuss the nature of Group and Organizational Conflict(7)
What are the sources for following Conflict?(10)
Intra, Inter, Group and Organizational
Discuss the Nature of conflict Management (7)
Explain the Conflict management process (10)
What do you mean by Cost of Conflict Explain (3)
Explain the tactics to Manage the Conflict10)
Write a note on Thomas conflict resolution approach,(7)
Describe Cosier Schank model of conflict resolution,(10)
Define Collaboration (3)
Discuss the techniques to Managing team & organization conflict (7)
Discuss the Strategies to resolve organizational conflict (7)
What is Listening (3)
Define Negotiation (3)
Discuss the Conflict resolution models (7)
Explain the Types of Negotiations (7)
Explain the Negotiation process,(10)
What are the Factors for successful negotiations,(10)
Discuss the Essential skills for negotiation (10)
What are the Psychological advantage of negotiations(7)
Discuss the Techniques of negotiation (7)
What are the Strategy and tactics for distributive bargaining?(7)
What are the Sources of power (3)
Write a note on Ethics in negotiation.(7)
What is Third party interventions in Negotiation (3)
Discuss the Formal intervention methods (3)
Define Arbitration and Mediation(3)
What is Process Consultation, (3)
Explain the Informal intervention methods(7)