ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Senior Case Manager
Role No
Classification Level
AHP2
Discipline
Allied Health Professional
Division
Families SA
Date Created
October 2008
Branch/Unit
Community Youth Justice Program
Date Approved
October 2008
Reports To
Supervisor
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The Senior Case Manager is a role within Families SA and is accountable to the Supervisor for:

monitoring the standards of case management within the Program and the provision of quality
outcomes for clients using throughcare case management.

enhancing the team’s capacity to provide a high standard of practice, by fostering good working
relationships and providing consultation, advice and case management support to case managers

actively promoting the services of the Program and assisting in the development of throughcare case
management model skill and knowledge.

Youth Justice Supervisor (direct manager)

Community Youth Justice Program staff

Department for Families and Communities staff

Other Government departments

Non-government organisations

Community

Successful applicant will be required to satisfactorily complete a National Criminal History Record
Check (NCHRC) prior to being employed and every three years.

Some out of hours work and intrastate travel (including on small aircraft) will be required

Hold current driver’s licence; be able and willing to drive government vehicles in the course of their
duties.
QUALIFICATIONS
Essential
A degree level qualification in the social work discipline to a standard accepted by the Chief Executive
“Pursuant to Section 65 of the Public Sector Act 2009, people of Australian Aboriginal descent applying for
roles within Families SA who have the appropriate background, knowledge and skills, but not the listed
formal tertiary qualifications in social work, are eligible to apply for this role.”
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
Addressing offending
behaviour
RELATED TASKS
 Provide throughcare case management service to clients under Youth Justice orders.
 Develop relationships and engage and work effectively with challenging and non voluntary
clients.
 Undertake offence focussed assessment.
 Co-ordinate referrals and provide programs which address offending behaviour.
Supervising Statutory Youth
Justice Mandates
 Provide Statutory supervision of young offenders in accordance with assessed mandate and
offending risk.
 Assume overall responsibility for oversighting, organising, conducting, reviewing and
evaluating all aspects of case planning.
 Actively referring clients to relevant services to assist in addressing offending behaviour.
Assessment, analysis and
reporting
 Develop case and cultural identity plans.
 Provide written and verbal reports to a range of stakeholders based on criminogenic analysis.
 Record thorough and accurate case notes.
 Record and provide a quality assurance role through monitoring and where appropriate
correcting operational case management standards.
Strengthening
child/adolescent and family
functioning to support nonoffending behaviour
 Provide professional input into individual case management to assist in strengthening family
functioning.
 Extensive application of knowledge to perform offence focused analysis.
 Provision of support to families to address offending behaviour.
 Support and assist Aboriginal and Torres Strait Islanders, and culturally and linguistically
Diverse frameworks to address offending behaviour.
Enhance Team’s Capacity
 Consult with team members about professional practice issues, departmental policies,
procedures, legislation and staff development needs.
 Support staff in planning and preparation of difficult case conferences, assessment panels,
court hearings and reports.
 Chair selected case conferences, assessment panel meetings and preparing reports when
appropriate.
 Co-work on complex cases.
Organisational Contribution
 Understand and follow workplace safety initiatives, identify hazards and contribute to a safe
working environment, as well as follow procedures to manage and minimise risks within the
DFC.
 Follow the principles of a sustainable working environment by following departmental
greening initiatives.
 Model ethical behaviour and practices consistent with SA Government Code of Ethics for
Public Sector Employees and DFC stated values.
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5.
DFC CAPABILITIES (C)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.

Adapt communication style and identify strategies to improve communication effectiveness.

Consider others’ perspectives when communicating, negotiating or presenting arguments to build
rapport.

Provide support and guidance to team members to improve team performance and communication.

Propose creative and workable alternatives to improve services to culturally and linguistically diverse
clients and those clients with a disability.

Identify areas where client support is required and discuss situation or concerns with key stakeholders.

Understand the range of connected services provided by the department and their relevance to clients.

Recognise and utilise resources to achieve organisational goals.

Develop and implement team action plans and set specific goals to achieve outcomes.

Take responsibility for delivering business unit outcomes and performance.

Set team goals and plans linked to the strategic vision and departmental values.

Investigate own personal and professional development opportunities.

Monitor work of the team, take action where appropriate and provide guidance to individuals/teams.

Identify potential risks and implement action plans to manage and minimise the risk.

Work with ambiguous information and draw on previous experience to develop innovative solutions to
problems.

Seek opportunities to improve departmental processes by contributing to improvement initiatives.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
ROLE SPECIFIC CAPABILITIES
1
Case Management – perform complex casework including effective assessment, intervention and referral appropriate to
children and young people at risk and their families.
2
Interventions – carry out brief interventions including counselling, behavioural change practice and family interventions, to
empower clients to make change to improved well being.
3
Support and Advice – experience in the provision of support and advice to less experienced case workers.
4
Children and Young People Knowledge Base – demonstrate knowledge of children and young people particularly in regard to
developmental stages, vulnerability and resilience.
7.
DELEGATES APPROVAL
ASSESSED BY:
APPROVED BY:
Kelly Donnell
Date: 14/4/10
Signature:
Date:
Signature:
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