RONALD J. PISCALKO PMP, CPIM
3685 Fish Hawk Landing Gahanna, OH 43004
614.425.3134 rpiscalko@aol.com
SENIOR IT LEADER
Senior information technology leader with a record of success in delivering business and technology solutions
that revitalize and improve IT functions, positively impact business operations, and increase profitability.
Exceptional leadership skills combined with a proven ability to build relationships with stakeholders and
team members that drive productivity and results. Extensive implementation and operational expertise,
specializing in cultural and organizational changes around highly-complex transformation initiatives. Skilled
in building and managing high performing and collaborative teams of up to 200 and budgets of $100M+.
“Commitment to excellence combined with a record of success delivering business and
technology solutions that transform operations, improve efficiency, and grow the bottom line”
AREAS OF EXPERTISE
 ERP Service Delivery & Implementation
 E-Commerce Strategy & Implementation
 Business, Technology & Organizational Alignment
 Continuity Planning / Disaster Recovery
 IT Application Management & Service Support
 IT Architecture & Governance
 Business & IT Outsourcing - Domestic/Overseas
 Data Warehouse & Business Intelligence
 Contract & Vendor Management
 Senior Consulting & Operations Roles
 Web-based and Custom Application Development
 Portfolio and Program Management (PMP)
 IT Infrastructure Library (ITIL)
 Infrastructure Design & Management
CAREER OVERVIEW

NTT Data – Responsible for day-to-day delivey of $20M/yr in IT services to a Fortune 100 Healthcare IT
leader specializing in solutions for healthcare providers. Using a global delivery model of 450+ on shore
and offshore resources, successfully managing service delivery to 60+ project portfolio to contractual
service level agreements.

Limited Brands Inc. - Led Technology Progam for 1) Limited Brands $650M enterprise transformational
initiative (INSIGHT) – to support business growth and improve operational efficiency; 2) a multi-year
$500M business transformation initiative to upgrade VictoriasSecret Direct’s processes and systems to
meet business growth, and 3) a $70M implementation of PeopleSoft’s HRMS for the Limited Brands
Access Program. Managed budgets of up to $100M; teams of 100+, as well as offshore resources.

The Ohio State University - Stabilized IT operations and $50M Peoplesoft Student Information Systems
(SIS) project that are supporting 100,000 internal users and millions of affiliates worldwide. Member of
CIO Executive Management Team; oversaw 180 member team.

Capgemini - Sold and delivered $50M of services to clients that included Limited Brands, Victoria Secret,
Ahold USA, American Greetings, USS/KOBE Steel, HBO, Bendix, and Pacific Gas & Electric.
RONALD J PISCALKO
PAGE 2 OF 4
PROFESSIONAL EXPERIENCE
NTT DATA (FORMERLY KEANE CONSULTING)
2009 to current
$14B global IT services firm with 12,500+ professionals worldwide specializing in application services, business process
outsourcing and infrastructure service.
Senior Director, North America Delivery Executive – McKesson Health Solutions
Customer single point of contact for Keane Services ($20+M/yr) responsible for on-time, budget, profitability
and quality of work delivered to customer using a global services delivery model. Directly managing 70+ on
shore staff supported by 375+ offshore staff providing; application services (.net, JAVA, GWT, C+), software
implementation, technical infrastructure services and quality assurance testing.

Implemented metrics and reporting to establish a baseline and on-going measurements to support
process improvement initiatives, accurate customer status reporting, team member evaluations

Improved quality of IT services by initiating Six Sigma training program and Smart Idea Challenge to
create value add / improvement ideas for customer.

Improved operational efficiency by and reduced support costs through staff reorganization,
rationalization and adoption of Agile and Lean practices. Consolidated management and communications
activities, centralized quality assurance, release management and production support activities into
support service teams.

Improved Delivery performance through increased due diligence of leadership team and focus of team
members resulting in 100% of projects in green status for most recent reporting period – Mar ‘12.
THE OHIO STATE UNIVERSITY, Columbus, OH
2008 to August, 2009
A “Top 20” public university and a “Top 10” research institution, Ohio State’s IT organization supports more than 100,000
internal constituents, as well as millions of affiliates worldwide
Senior Director, Enterprise Systems and Services
Assumed interim role to stabilize IT operations and lead ERP implementation. Directed application
development and support for ERP applications, including $50M PeopleSoft Student Information System (SIS)
implementation project, and business partner management services. Oversaw day-to-day operations plus
180+ member team.

Directed PeopleSoft’s SIS project; led transition to production support and decommissioning of legacy
systems enabling OSU faculty, students and staff to more efficiently support their administrative life cycle
from end to end, including registration, payments, scheduling, and grading.

Improved operational efficiency and reduced support costs through staff reorganization and
rationalization. Consolidated management and communications activities, centralized quality assurance,
release management and production support activities into support service teams.

Improved quality and consistency of IT services by redefining the ERP service delivery and support
model. Documented organizational structure, roles and responsibilities, SOPs and service level
agreements (SLAs) establishing a consistent service delivery model across all applications teams.

Instituted metrics and reporting to measure ongoing operational performance. Implemented time
reporting, service level baselines, common definitions for work and priorities, project scorecards and
operational reports.

Member of the CIOs executive management team. Served as subject matter expert and partner for ITIL
implementation and Senn-Delaney culture shaping team.
RONALD J PISCALKO
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PROFESSIONAL EXPERIENCE (Continued)
LIMITED BRANDS, INC., Columbus, OH
2003 to 2008
Fortune 500 specialty retailer exceeding $10B in annual sales through 3,600 retail stores, catalogue and Internet channels
Vice President, Victoria’s Secret Direct (2008)
Led Technology Services for a multi-year $500M business transformation initiative to support planned
business growth and upgrade of legacy systems. Directed work to scope, plan and manage technology
projects to support nine integrated enterprise initiatives. Responsible for $40M operating and capital budget,
100+ project resources and 3rd party providers. Member of Executive Steering Committee.

Implemented four concurrent project implementations during first year - on time and within budget.
 Comosoft’s Content Management and Digital Workflow Solution for creating, managing, and
publishing media and content for VSD’s catalogue/website that improved publishing efficiency and
reduced time to market.
 Merchandise Planning and Analysis custom application to serve as growth engine for direct business.
System has been attributed to improved inventory and multi-million dollar savings in first year.
 Witness Quality and Workforce Management Solution for workforce management, quality
monitoring, e-learning and operational reporting. Implementation immediately reduced labor costs
and improved employee satisfaction.
 VictoriasSecret.com a pilot project to assess viability of transitioning from aging technology platform
to Software as a Service (SaaS) model. Proof of concept included Customer Personalization, Web2.0
technologies and integration with Content Management and merchandise planning systems.
Vice President, Limited Technology Services (2004-2006)
Led Technology Services for Limited Brands $650M enterprise transformational initiative (INSIGHT) - the
largest technology project in history of the company. Directed $100M budget, 8 directors, 90+ full time
associates, consultants, and 150 offshore resources.

Insight Project Recognized by CIO Magazine (2008) as “Top 100 in Excellence and Achievement in IT.”

Created Enterprise Architecture team that implemented Service Oriented Architecture (SOA) principles
and governance processes to maximize use of IT assets and flexibility to meet changing business needs.
Established support application and technology frameworks, standards and quality assurance processes.

Delivered 500+ interfaces, reports and custom objects to integrate SAP, JDA, Manugistics, Manhattan,
Gentran GIS, and Optiva applications. An onshore /offshore, 24x7 development team completed work
within targeted 9-month development timeline.

Deployed enterprise infrastructure and monitoring tools to support 24x7 high availability environment.
Achieved $30M saving in Infrastructure spends over original estimates through renegotiating vendor
contracts and leveraging partner relationships.

Implemented Enterprise Data Warehouse (EDW), campaign management, business intelligence tools
and capabilities. Consolidated brand specific data warehouse into EDW to provide brands cross-brand
visibility of customer buying patterns, brand/store/customer analytics and reliable data to improve
inventory/forecasting.

Led EDI Implementation of Gentran (GIS) with SAP retail, customs (GTS), supply chain management
(SCEM) and Manugistics transportation applications to enable timely exchange of business information
with international logistics, domestic logistics, customs, and vendor partner communities.
RONALD J PISCALKO
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PROFESSIONAL EXPERIENCE (Continued)
Program Manager, Limited Technology Services (2003-2004)
Directed a $70M implementation of PeopleSoft’s HRMS for the Limited Brands Access Program. Centralized
all of Limited Brands HR, Payroll, and Benefits processing into a shared service center (HR-Direct), providing
Brand access to self-service application. Implemented a centralized staffing organization using RecruitSoft.

Delivered the program on time, within budget and achieved planned benefits of reduced 3rd party fees.

Attained cost savings of $20M+ in the first three years.

Directed day-to-day activities of 100+ project team in consolidating 10 legacy payroll systems for 8
brands to support processing for 160,000 employees over 4,000 stores.
CAPGEMINI (FORMERLY CAP GEMINI ERNST & YOUNG), Cleveland OH
1993 to 2003
Global leader of Consulting, Technology, Outsourcing and local Professional Services
Senior Manager, Consulting Services
Successfully sold and delivered $35M of services, exceeding and/or meeting client satisfaction, project
delivery schedules and economic targets. Consistently rated in top 15% of peer group.
Key Clients and Project Highlights

Led $9M project to develop, deploy and manage operation of Scan Based Trading (SBT), a B2B
application. SBT support operations for a $2B global Consumer products company, managing, $500M in
annual revenue and $175M in inventory across 5500+ retail stores.

Led $20M fixed price implementation of a SAP R/3 system for a $900M integrated steel manufacturer.
The 90+ project team utilized a package enabled re-engineering approach in implementing new business
and manufacturing processes for 700+ users in a multi-phased 24-month implementation.

Directed operational and service delivery aspects for a 5-year, $15M SAP R/3 Outsourcing Services
Agreement providing applications and infrastructure management services. Scope of services included
transitioning from mainframe based legacy systems to SAP R/3 environment, and 24x7 production
support of SAP R/3 business systems.
EDUCATION
THOMAS EDISON STATE COLLEGE, Trenton, NJ
B.S., Business Administration
INDUSTRY CREDENTIALS
Member, American Production & Inventory Control Society (APICS), 1987 to Present; Treasurer, 2000 to 2003
Member, Project Management Institute, 2006 to Present
Member, CIO Leaders Group, Ohio State University, 2008 to 2009
PMP Certification, Project Management Institute (PMI), 2009
Production and Inventory Management Certification (APICS-CPIM), 1990
Information Technology Infrastructure Library (ITIL) Foundation and Key Processes, 2006
SAP R/3 3.0 Materials Management; Production Planning; & ASAP Implementation Methodology, 1995