Sample Email Messages
Dear Name,
update the KHH expansion schedule,
1. Time table has been forward to
Chinatrust.
2. Eric has confirm the building with
Fubun on October,13.
3.KHH call center renovation starting on
10/15.
4. Leasing contract in Chinatrust. I will
follow it.
5. Chair will arrive on November 23, and
TM will test run on November,24.
6. We will discuss with Tina about the
opening day.
Over all, everything is on schedule until
now. Best Regards,
Name
Sample 2
Dear all,
Good day.
Just remind you that you are going to take
an assignment on Sep. 28, 2005. Please
kindly inform me if you are available or
not.
If any question, please feel free to contact
me!
Regards,
Name
Dear Name,
I am so sorry that I can not attend TTY
meeting from 9/28 to Feb,2006.
Because I need to attend a program of
company. Thanks your helpful these days.
Best regards,
Name
1
Sample 4
Hi Name,
I just wanted to drop you a quick note
that due to a shift in the CVM strategy, I
am no longer with Cigna. It was a
pleasure meeting you and I was looking
forward to working more deeply
on CVM and Chinatrust with you. Overall,
I had a good time in Cigna during my nine
months, and I enjoyed meeting people like
you who are extremely smart in the
insurance domain in addition to being
highly personable.
Do keep in touch. Take care,
- Name
Dear Name,
I heard you leave Cigna from Julie. Thanks
your support of Chinatrust project.
We are going to second test.
Due to your support that we had good
performance.
Enjoy your new career.
Best Regards,
Name
Dear Name,
I am sorry that I am late to send this mail to
you.
Below is my sample e-mail that I have a
discussion with Steve, my coworker who
works in HK and he is a Chinese.
We were discussing about an enhancement
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of computer system.
If you have any suggestion relates to my
wording, grammar...etc, please let me
know.
Thanks for your understanding.
Regards,
Name
Hi Name,
Answer you question….
I prefer to use “Package & Products” excel
only. And I have added a field called “face
amount” in this file. Please find the
attached.
So, for “dummy” packages, you can find
face amount and real prod code from the
excel file. As to S8 Non Dummy Package
You can use POL_Product.Prod_product to
get real prod code. And you can use
PM_BENLVL.blv_level_base_amt to get
face amount.
If you have any questions, please let me
know. Thanks,
Name
Hi Name,
Please find attached the first draft of the
Functional Specification for your review.
Some questions I would like to post:1) Since the analysis would be on all
products (including normal System-6 &
CICAP products) should the final "Product
& Benefit" Excel contain ALL products
and benefits (including normal System-6 &
CICAP which are not dummies)?
2) "Package & Products" Excel currently
contains only products under "dummy"
packages, how do I get the face amount of
normal System-6 and CICAP products. In
the functional spec., I am assuming the
above 1) is true and I get the face amount
from the Maximum "Benefit_sch_amt", let
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me know if this is the case.
Best Regards,
Name
Hi Names,
I will communicate with Jerry on the
schedule and the details.
Best Regards,
Name
Hi Name,
Steve is already working on the function
specification. I already allocate his
resource for this urgent task. Steve, please
also provide a standard schedule and
communicate with Jerry. Thanks and
Regards
Name
Dear all:
When will you plan to start this
modification based on current COE
schedule? Jerry may need to inform user
about the estimated UAT schedule to
allocate the resource for testing. Thanks!
Regards,
Name
Hi Name,
In Taiwan, we just need “face amount” so
that the 2nd item- package X product (and
product face amount) is better.
Currently, TW CVM doesn’t include any
claim data, there will not be any claim
value to support analysis even if we add
benefit schedule into CVM. That is the
reason why we don’t need “benefit
schedule”.
BTW, the estimate 5MW means that you
will need 5MW working days or you will
charge TW 5MW?
Thanks,
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Name
Hi Name,

coverage "benefit schedule" (4 MW)

package X product (and product face
amount) - Estimate 5MW; to cater for
the different logic needed to handle
"Dummy" Product.

package X product (and product face
amount) plus HK coverage "benefit
schedule" - Estimate 6MW; to cater for
the different logic to handle "Dummy"
Product and Benefit Codes.
Best Regards,
Name
Hi Name,
1. the product modification is no longer
address the coverage "benefit schedule", in
stead it is addressing the package(dummy)
X products (and product face amount)
2. I am thinking to make the best out of the
situation, we will give you both the
package X product (and product face
amount) plus HK coverage "benefit
schedule" enhancement (since you will
retro fit this anyway)
3. we only need one set of excel files.
please provide the final version so that
RCS team can populate this info into the
testing environment
Name, please let us know the following
options estimation:



coverage "benefit schedule" (4
MW)
package X product (and product
face amount)
package X product (and product
face amount) plus HK coverage
5
"benefit schedule"
Once I have the estimation, Jerry please
discuss with business team.
Thanks and Regards
Name
Dear all,
In Taiwan, we thought that every product
only has a face amount.
Since one product probably owns many
benefits, it is difficult to identify which
benefit’s “schedule amount” is the face
amount of this product.
That is the reason why I add a new column
called “Face amount”.
In Taiwan, I can make sure that we don’t
create any new dummy package anymore.
Name, this new column will be a part of
the RCS but we don’t use it in RCS, just
only for CVM.
In RCS, we use schedule amount but in
CVM, we use face amount.
I have no idea how to separate this table, if
you have any suggestion that will be
welcome.
Thanks,
Name
Hi Name,
Please find the attachment about Package
& Product mapping table revised version.
I add a new column called “Face Amount”
in this table.
(1) S6 Dummy Package,
You can use this table to find real prod
code and face amount.
(2) S6 Non Dummy Package
You can use POL_Product.Prod_product to
get real prod code.
Ming, how do you think about that I add a
new column in this table, but the usage is
only for CVM enhancement not for RCS?
Name
6
Jerry and Steve, we need to talk, this does
not seems to be utilizing the enhancement
from HK coverage. Jerry, the new
columns, will this be part of the RCS
Steve, setup up a time for discussion once
you have digest the content.
Thanks and Regards
Name
Hi Name,
OK, so some product, if they exist in the
"Package & Product.xls" then it is a
Dummy Package and I look up the
associated "real product codes" in this
Excel.
Regarding Face amount of the "Real
Product", this will be the sum of all the
face amount of the Benefits under that
Product? I'm assuming this to be
"Benefit_sch_amt" in the "Product &
Benefit.xls", is this what users want to
analyze?
Best Regards,
Name
Hi Name,
I hope that you can understand that there
are two usages about prod code in TW S6
now. If you have any question or my
explanation is not clear, please let me
know. Regards,
Name
Hi Name,
Could you give us some real examples of
how a Policy is related to the "real product
code"? We need to have common
understanding of this before we can move
along.
What we have on hand at this moment are
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the 2 Excel's attached, it would be
necessary to know how these are related to
the Taiwan requirements of "product",
many thanks.
E.g. Does "real product code" refer
to GPE030
Jack, OK to settle claim as recommended.
Name
Name
Note: Again, we are being hit by these
large claims which we sold one after the
other--first, NT$3M and then 8 months
later, NT$7M.
Paul, what was the coverage/income ratio
for the deceased a) coverage with CIGNA;
b) all coverage including Prudential and
Zurich? Thanks.
Name
Dear Name,
Here is a jumble accidental death claim.
The total insurance is high to
NT$ 10,000,000 (US$ 292,890.00), The
insured owned 2 policies, the policies
details are as follows:
Insured: Su Shih-Tsung, Male, Age 46, and
Occupation: Worker in a winery
The insured is a worker in a winery but he
also helped his father running a betel nut
stall when he was free from work at
winery. At around 7:40 pm, Nov. 18, 2004,
the insured was delivering a bag of betel
nuts and drink to a customer across the
road. When he was crossing the road
8
through a crosswalk, a turn-right truck
appeared suddenly and hit him. The
accident caused the insured serious injuries
and fractures. He was sent to a hospital for
first aid, but unfortunately, he passed away
at 8:50 pm, the same day.
According to the traffic accident paper, we
confirm the accident with the policeman in
charge. The policeman makes sure that the
insured was a walker hit by a truck when
he was crossing the road. There is no
alcohol measurement to the insured
because he was not a driver.
In addition, the insured was covered by
another 2 policy issued by Prudential Life
and Zurich Non-life. The details of the 2
policies are as follows:
Prudential Life has paid the insurance at
Dec. 14, 2004.
Zurich Non-life received the claim
application at Dec. 22, 2004. This claim is
still under examining process and will be
closed at Jan. 3, 2005.
The accident is clear and no exclusion
involved, I suggest paying this claim.
Because the insurance exceeds
US$100,000, I need your approval. If you
have any questions or comments, please
don't hesitate to advise me. Thanks!
Attached please find the LLR.
Best Regards,
Name
Dear Name:
You bet. Would you mind inform me time
and place to meet (better not to early! )?
Meanwhile, We will attend the 2 days trip
for mountain hiking also.
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Best wishes.
Name
Dear All,
Attached please find the file of revised
claim work manual for your reference.
Thanks! Regards,
Name
Dear Name and Name,
Attached please find the file of revised
claim work manual. A new item asked by
FSC auditor, Name, has been added at
claim administrative section (page 70). If
you need a hard copy, please let me know.
I'll prepare one for you. Thanks! Regards,
Name
Dear all,
2005 English Training Program will be
launched in Oct, 2005. We have 38 staffs
participate this program. Detail information
is listed on the attached memo. Pls find it
for your reference. If you have any
question, pls feel free to contact to me
(#1720) , Wish you enjoy your learning!!!
Best regards,
Name
Dear Miss Name,
Please explain in more detail what was
going on. How did Mr. Wang come back
to TWN? Any assistance SOS provided to
him? Did SOS know the arrangement?
Name
Dear Name,
10
Here is a jumble accidental total disability
claim. The insurance is high to
NT$ 5,000,000 (US$1…..). You may find
this claim is similar to the one of Kuo PeiHong, with the same product and the
similar course of event. However, they are
indeed two independent claims. The policy
details are as follows:
Insured: Hong Lie, Male, Age 55, and
Occupation: Fishmonger in Market
Policy Number: …………….
The accident was happened at 13:30,
Saturday, Mar. 6, 2004. The insured went
hiking and visiting his brother at law. After
the visitation, he walked down the hill
along the road. Due to the road is wet and
slippery, he slipped down and his head was
hurt, then, he fell into the valley. As a
minibus passed through, the driver found
the insured lay on the side of road and
reported the event to the police. The
insured was sent to the hospital for first aid.
It is clear that there is not traffic accident
happened. The insured was a walker and
fell by himself. Due to there is no opposite
party, the police just kept the event record
but didn’t have a further investigation.
After check the scene and the records of
police and hospital, we may eliminate the
possibility of suicide.
After 6 months of waiting period, the
insured raised a formal disability certificate
to apply disability insurance. We send an
investigator to examine the insured’s body.
Our medical consultant, according to the
disability certificate, medical report and
investigating report, identify that the
insured’s condition has met the total
disability standard.
In addition to our policy, the insured
owned another one issued by Cathay Life,
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Life NT$600,000(US$17,573.40) PA
NT$2,000,000(US$58,578.00), effective
from Nov. 23, 1998. Cathay Life has paid
the disability insurance,
NT$2,600,000(US$76,151.40), at Dec. 7,
2004
The accident is not so clear but we can’t
prove any exclusion was involved, I
suggest paying this claim. Because the
insurance exceeds US$100,000, I need
your approval. If you have any questions or
comments, please don't hesitate to advise
me. Thanks!
Attached please find the LLR.
Name
Dear all:
We have few colleagues sign up for today's
semninar. Welcome! And see you 30
minutes later. This is a reminder for today
afternoon's product seminar (Sept. 6, 4:30 5:30pm at Jupitor). Thanks for your sign
up of New product seminar.
For your reference only, please see
attached attendees list for three sessions.
<Product Seminar - one year group
surgery2.xls>>
Best Regards,
Name
Hi Name,
Can you please provide me more details on
your issue. From past experience, there
can be a few different error messages after
setting up ADI that have different
12
causes. Did you recently upgrade PC's to
XP and had to reinstall ADI? If you did,
please tell me what version of ADI you
installed. It would be very helpful if you
could provide details of your error
including screenshots to give us an idea of
how you got this error and what the
appropriate solution would be.
From your brief description of the problem,
it sounds like it may be either an issue with
the TNSNAMES.ORA files or the database
connection. To test this theory, please
follow the attached document to setup the
database connection. If the setup does not
fix the error, we will proceed with further
tests and actions.
Does this issue relate to the ADI issue that
Penny has resolved?
Regards,
Name
My name is Name. Taiwan Company
Name leader.
These days, We have get some trouble in
Oracle ADI setup process.Now we can
setup Oracle ADI completed , but can't
reached the Database. Now the finance
department want to use this tools.
Would you please give us the SOP about
Oracle ADI's setup process or some advice
about this?
Thanks for your cooperation!!
Name
Dear Name,
At first I am sorry for my late answer
because of our national holiday.
I am Young Min, Ha and manage welcome
13
call centre. If you don't mind, could I
arrange it on Thursday afternoon start from
about 3:00 pm korea time(2:00 pm Taipei
time)?. I am also looking forward to being
helpful and useful conference call each
other. Regards,
Name
Hi, Name,
Please let me introduce myself first, I am
Kelly Lu in charge of Taiwan Reconfirm
Team (Welcome call).
Regarding the time of experience sharing
as I have not receive any information from
you, so can we have a conference call on
9/20, Tuesday OR 9/21 Wednesday
morning start from 10:30 (Taipei time)? If
you prefer another day and time, please do
not hesitated to let me know. I am looking
forward to have this kind of experience
exchange, talk to you soon. Best Regards,
Name
Hi Name,
I heard from Derek that we had a
duplicate Token ID of JINYEH(Jinn-Wen
Yeh), so would you give a list about the
Token owner of Taiwan that as soon as you
can , Thank you very much.
Bye the way , about last week I could not
enable 3 Tokens in Taiwan , I will try again
at tomorrow ,hope this time will be
work. And The Monday of next week is
our popular holiday , we will take one day
off, Thanks~
Regards,
Name
Name,
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I am in office today. I had checked both
TPIFS001 & HKIAPP09 (HK Websense).
It seems the TPIFS001 can communicate
with HKIAPP09.
I will suggest a reboot for TPIFS001 during
lunch hours.
Name
Hi Name,
Alan has take one day off , so would
you help us ?
Hi Name,
We can’t logon any web site now, I
have already restart below two services on
Tpifs001, but still can’t access any web
site, would u help us to find out what’s
going on ?
Thank you very much ~
Hi Name,
OK, I will restart Tpifs001 during lunch
break , Thanks~
And we have already prepare another
server for programmer testing, so about the
IIS on the Tpifs001 will be only provide
for Websense soon,
Name
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