Business Management
Course Outcome Summary
Information
Credits
0.5
Organization
Hartford Union High School
Mission/Description
Our mission is to prepare all students to build a knowledge base of business/marketing skills and
attitudes, and to apply those skills and attitudes in a constantly changing world in order to be competent,
productive, and successful workers.
Course Description: Business Management covers basic concepts of management and the
characteristics, organizations, and operation of business as a major sector of the economy. Topics include
procedures and philosophies of business management, human resources, communication, motivation,
ethics, time management, performance appraisals, delegation, and business plans.
Textbooks
Business Etiquette in Brief
Fish! A Remarkable Way to Improve Results
Your Attitude Is Showing
Goal Setting
Cultural Divesity in the Workplace
The One Minute Manager: The Quickest Way to Increase Your Own Prosperity
Putting the One Minute Manager to Work
The First-Time Manager
The 7 Habits of Highly Effective Teens
The 7 Habits of Highly Effective People
Delegation Skills
Empowering Employees
Manage Your Time
Units and Timelines
Leadership (7 Habits of Highly Effective Teens) - 2 weeks
Business Principles - 2-3 weeks
Motivation/FISH Philosophy - 1 day
Management Responsibilities - 3-4 weeks
Management Basics - 3 weeks
Project Management - 1 week
Entrepreneurship/Business Plan - 3 weeks
Core Abilities
Assess personal goals, values, and motivations.
Assume responsibility for own actions.
Balance a lifestyle that is safe and healthy.
Demonstrate appropriate communication skills.
Devise solutions to complex problems.
Initiate positive leadership skills.
Integrate self awareness and attitudes appropriate in diverse social situations.
Organize data into useable forms.
Utilize appropriate behaviors and attitudes in the work environment.
Utilize technology to improve efficiency.
Competencies, Linked Standards, Objectives and
Performance Standards
1.
Use appropriate business terms.
Properties
Domain: Cognitive
Level: Application
Difficulty: Low
Importance: Essential
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
Performance Standards
o
learner uses business terms correctly in written assignments
o
learner uses business terms correctly in oral communication as assessed by instructor
observation
Learning objectives
a.
Define basic business terminology.
b.
2.
Use appropriate business terms in various business situations.
Compare and contrast the general types of business ownership.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Low
Importance: Important
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
WI.BE.E.12.11 Describe the business cycle
Performance Standards
o
learner lists a minimum of three advantages and disadvantages of a proprietorship,
partnership, corporation, and franchise
o
o
learner identifies a minimum of two examples of local or national proprietorships,
partnerships, corporations, and franchises
learner identifies a minimum of three business terms used in conjunction with
proprietorships, partnerships, corporations, and franchises
Learning objectives
a.
Identify and provide examples of basic ownership forms.
3.
b.
Compare and contrast the forms of business ownership.
c.
Identify variations of basic ownership forms (franchises, S-corps)
Identify the four major fields of management.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Medium
Importance: Essential
Linked External Standards
WI.BE.E.12.1 Analyze the degree to which one possesses the characteristics, skills,
and abilities of an entrepreneur (see SS D.8.8)
WI.BE.F.12.1 Explain how marketing benefits all businesses
Performance Standards
o
learner lists a minimum of three management duties for each of the four fields of
management
o
learner categorizes two job titles for each of the four fields of management
Learning objectives
a.
Define financial, production and marketing, human resources, and information services
management.
b.
Describe the activities of the four fields of management and their importance to the
successful operation of the organization.
c.
4.
Explain the interrelationship between the four fields of management.
Model the different management styles.
Properties
Domain: Cognitive
Level: Synthesis
Difficulty: Medium
Importance: Important
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
Performance Standards
o
learner provides an example of a person in his/her life that characterizes each of the
three management styles
o
o
learner provides an advantage and disadvantage for Theory X, Theory Y, and Theory Z
management styles
roleplay identifies and displays appropriate management style for situation given
Learning objectives
a.
Explain the differences among Theory X, Y, and Z.
b.
c.
1.
Define Total Quality Management and its evolution (Deming).
Explain differences among autocratic, democratic, and free-rein management styles.
Illustrate how the functions of management are implemented and explain why they are
important.
Properties
Domain: Cognitive
Level: Comprehension
Difficulty: High
Importance: Essential
Linked External Standards
WI.BE.A.12.1 Written Communications--use a variety of references and resources
(electronic and printed) for the purpose of written business documents (see LA B.12.1,
F.12.1, F.8.1)
WI.BE.E.12.10 Operate a small business
Performance Standards
o
learner lists a minimum of two tasks performed for each of the four management
functions
o
learner identifies which of four management functions are performed at each of the three
management levels with 100 percent accuracy
o
learner determines which jobs from the employment ads are identified as management
positions by matching the four functions with the position as stated in the advertisement
Learning objectives
a.
Define planning, organizing, directing, controlling, and evaluating as they relate to the
functions of management.
2.
b.
Explain what planning is and why it is done.
c.
Describe how the organization provides for accountability through authority and
responsibility.
Analyze a plan for a business organization by examining options and anticipating
consequences of actions.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: High
Importance: Important
Linked External Standards
WI.BE.E.12.3 Discuss the effects of promotion on pricing and demand for goods (see
SS E.4.10, E.8.8, E.12.7)
WI.BE.E.12.9 Identify resources available to entrepreneurs when preparing a business
plan
WI.BE.E.12.11 Describe the business cycle
WI.BE.H.12.2 Identify and explain a business organizational chart
WI.BE.H.12.3 Become aware of career opportunities in business
organization/management, and understand the technical skills, knowledge, education
levels, and attitudes needed
WI.BE.I.12.1
Interpret and apply legal principals to business and personal situations
Performance Standards
o
business plan has all sections of a business plan. Business plan includes the type of
business, description of business, partnership agreement, start up costs, business
organizational chart, business identification, customer anaylsis, strategic and operational
planning. The business plan also includes a general policy or mission statement, code of
ethics, social responsibility, philanthropy and employee conduct. And has developed
policies including customer return or satisfaction and sexual harassment policy.
Business plan must also includes two individual business policies plus a payment policy.
Industry analysis, two job descriptions and contingency plan is also present. Business
plan is included in the learner's electronic portfolio.
Learning objectives
a.
Create a business in the form of a proprietorship, partnership, or S-corporation.
b.
c.
Prepare objectives and mission statement for business.
Prepare market analysis and industry analysis for business.
d.
Locate industry and business information through trade associations, business
publications, reference libraries, and online databases and Internet.
e.
Prepare job descriptions for employees in business.
f.
Prepare financial data for business.
g.
3.
Prepare management policies and employee handbook for business.
Exhibit appropriate communication in a variety of business situations.
Properties
Domain: Affective
Level: Internalizing
Difficulty: Medium
Importance: Important
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
Performance Standards
o
a one-minute goal is written meeting the standards identified in One-Minute Manager
book with 80% accuracy
o
roleplay of one-minute reprimand meets standards identified in One-MInute Manager
book with 80% accuracy
o
roleplay of one-minute praising meets standards identified in One-Minute Manager book
with 80% accuracy
o
learner identifies appropriate means of communication (oral, written, or combination)
with various business situations with 80% accuracy
Learning objectives
a.
Identify challenges to effective communication.
b.
Diagram how communication flows throughout an organization.
4.
c.
Model a one-minute goal, one-minute reprimand, and one-minute praising.
d.
Determine appropriate method of communication for various business situations.
Explain the differences among theories of employee motivation.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Medium
Importance: Useful
Linked External Standards
WI.BE.J.12.12 Explain why motivation, leadership, and trust are important to a team
Performance Standards
o
learner lists a minimum of three internal and three external motivation factors for
employees
o
learner lists and explains in written format the four steps to the Fish! philosophy
o
learner lists a minimum of three job elements that most likely cause job satisfaction
o
learner locates and reports on employee compensation plan for an existing company by
interviewing a human resource manager at an existing company.
Learning objectives
a.
Summarize several different motivation theories.
b.
Describe the elements of a job that are most likely to cause job satisfaction.
5.
c.
Itemize ways in which companies improve productivity.
d.
Outline facts relative to how employee compensation influences job satisfaction.
Compare and contrast alternative leadership styles and the appropriate style for a given
situation.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Medium
Importance: Essential
Linked External Standards
WI.BE.J.12.4
Interact effectively with people from various backgrounds
WI.BE.J.12.13 Compare and contrast alternative leadership styles
Performance Standards
o
learner identifies five cultural differences from a chosen country that would effect a
manager's leadership style
o
learner provides one similarity and one difference between Leadership Continuum,
Leadership Grid, and Contingency Model of leadership theories
o
learner identifies correct leadership style for given business situations with 80%
accuracy
Learning objectives
What you will learn as you master the competency:
1.
a.
Profile changes needed for leadership in a multicultural environment.
b.
Identify correct leadership styles in various organizational settings.
Develop a job description.
Properties
Domain: Cognitive
Level: Synthesis
Difficulty: Medium
Importance: Important
Linked External Standards
WI.BE.I.12.1
Interpret and apply legal principals to business and personal situations
Performance Standards
o
learner researches, selects and organizes information for a job description
o
o
learner creates a job description
learner determines how the job description is used in the recruiting process
Learning objectives
a.
Identify common selection tools and determine why they are used.
b.
Describe legislation affecting the selection process and why it is important
2.
Describe the different types of employee development and the importance to the successful
operation of the organization.
Properties
Domain: Cognitive
Level: Comprehension
Difficulty: Medium
Importance: Important
Linked External Standards
WI.BE.J.12.4
Interact effectively with people from various backgrounds
WI.BE.J.12.2 Identify stereotypes and discriminatory behaviors that could impact
personal and organizational success
WI.BE.J.12.1
Demonstrate appropriate interpersonal skills when working with others
Performance Standards
o
learner explains why orientation and ongoing training are needed for successful
employee performance
o
learner creates an employee development plan related to conditions of employment
which addresses his/her business's commitment to training and development
Learning objectives
a.
Identify the benefits of other forms of employee development.
3.
b.
Explain the relationship of continuous training to professional development.
c.
Identify different types of orientation and training needed.
Establish criteria for promoting employees.
Properties
Domain: Affective
Level: Organizing
Difficulty: Medium
Importance: Important
Linked External Standards
WI.BE.I.12.1
Interpret and apply legal principals to business and personal situations
Performance Standards
o
learner develops an appropriate compensation plan for an existing business making sure
to include rate of pay or salary, insurance benefits, and fringe benefits.
o
learner develops an employee evaluation process which includes how an employee's
performance will be evaluated from his/her start date to the performance evaluation.
Learners will also create a performance evaluation worksheet.
o
learner describes the relative merits of internal promotions vs. hiring from the outside in
a one to two page written essay with 80% accuracy
o
learner determines when to promote an employee and justifies his/her reasons when
given workplace scenarios with 80% accuracy
Learning objectives
a.
Describe policies and procedures used to manage compensation.
4.
b.
Explain the methods used to compensate employees.
c.
Identify benefits available to employees.
Analyze the role of teams in today's business environment.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Low
Importance: Important
Linked External Standards
WI.BE.J.12.10 Demonstrate delegation skills
Performance Standards
o
learner illustrates a business organizational chart with traditional structure and a business
organizational chart with team structure with 100% accuracy
o
learner illustrates a business organizational chart using Inspiration with appropriate
structure for his/her business
o
learner identifies an existing company that uses the team approach as its organizational
structure through a personal interview
Learning objectives
a.
Analyze the effect teams play on the organizational structure of a company.
5.
b.
Organize workers into effective teams based on analysis of situation.
c.
Determine when teams may or may not be effective in an organization.
Explain the importance of timely communication of information pertinent to employees.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Low
Importance: Important
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
WI.BE.A.12.14 Describe strategies for communicating with supervisors
WI.BE.B.12.18 Send and receive faxes
WI.BE.B.12.19 Use electronic mail
WI.BE.B.12.20 Send and respond to voice messages
Performance Standards
o
learner identifies situations where decisions must be made regarding different types of
communication through instructor developed case studies
o
learner roleplays different situations with employees demonstrating effective
communication as observed by the instructor
Learning objectives
a.
Describe the methods used by management to communicate with employees formally
and informally.
6.
b.
Demonstrate the effectuive use of various communication methods.
c.
Differentiate among the various electronic and nonelectronic telecommunication
methods.
Discuss whether a company has a responsibility to provide retraining programs and
severance packages for displaced workers.
Properties
Domain: Cognitive
Level: Comprehension
Difficulty: High
Importance: Important
Linked External Standards
WI.BE.J.12.5
Organize and participate in a discussion (see LA C.8.3, C.12.3)
Performance Standards
o
learner determines the factors used in displacing employees through analyzing case
studies with 80% accuracy
o
learner describes in written form the downfalls of downsizing with 80% accuracy
o
learner writes employee training or development for his/her business
Learning objectives
a.
Define the concept of downsizing and why it occurs.
7.
b.
Describe programs available to assist displaced employees.
c.
Discuss how internal and external factors can affect downsizing.
d.
Identify the consequences of downsizing on the individual, the company, the economy,
and society.
Describe situations and methods of resolving sexual harassment.
Properties
Domain: Cognitive
Level: Comprehension
Difficulty: High
Importance: Important
Linked External Standards
WI.BE.I.12.1
Interpret and apply legal principals to business and personal situations
Performance Standards
o
learner develops a harassment audit questionnaire with a minimum of 4 items with 100%
accuracy
o
learner properly identifies solutions to harassment situations with 80% accuracy
o
learner writes a harassment policy for his/her business include the extent of what will not
be tolerated and the employer actions that will be taken should harassment occur.
Learning objectives
a.
Distinguish what constitutes harassment and its legal implications.
8.
b.
Develop a harassment policy to be implemented in the workplace.
c.
Understand the implications of the Equal Employment Opportunity Commission in
regards to harassment.
Formulate strategies for working effectively with co-workers of varying age groups and
backgrounds.
Properties
Domain: Cognitive
Level: Synthesis
Difficulty: Medium
Importance: Essential
Linked External Standards
WI.BE.A.12.11 Workplace Communications--Demonstrate strategies for overcoming
communication barriers
WI.BE.J.12.6
Demonstrate courteous attention to speakers
Performance Standards
o
learner roleplays appropriate and inappropriate coworker interactions in a workplace
setting
o
learner specifies techniques for eliminating gender bias and stereotyping
o
o
learner writes a code of employee conduct for his/her business including how employees
should always act to the customer and to fellow colleagues
learner writes employee training and development for his/her business including
employer's commitment for training and development
Learning objectives
a.
Model the process for conflict resolution.
b.
Show interest in and support of the ideas of others.
c.
Analyze and respond to business case studies involving office politics.
d.
Discuss the postive and negative aspects of the "grapevine."
1.
Define a code of ethics, develop a code of ethics, and apply a code of ethics to various issues
confronted by businesses.
Properties
Domain: Cognitive
Level: Knowledge
Difficulty: High
Importance: Essential
Linked External Standards
WI.BE.B.12.16 Practice a code of ethics for information systems
WI.BE.J.12.14 Explain the importance of consumer trust for the successful conduct of
business
Performance Standards
o
code of ethics contains a statement for each of the following sections: employee and
employer responsibilities, employee and employer rights and duties, and consequences
o
learner writes a code of ethics for his/her business
Learning objectives
a.
Describe a personal code of ethical behavior.
2.
b.
Describe a business code of ethical behavior.
c.
d.
Explain the importance of trust for the successful conduct of business.
Identify ethical considerations resulting from technological advances.
e.
Identify ethical considerations resulting from employer/employee relationships.
Assume a role in either a social or formal work groups and determine work outcomes.
Properties
Domain: Affective
Level: Valuing
Difficulty: High
Importance: Useful
Linked External Standards
WI.BE.J.12.3
Demonstrate ability to give and receive constructive criticism
WI.BE.J.12.4
Interact effectively with people from various backgrounds
WI.BE.J.12.5
Organize and participate in a discussion (see LA C.8.3, C.12.3)
WI.BE.J.12.10 Demonstrate delegation skills
Performance Standards
o
work outcomes characterize focus of work groups with 80% accuracy
Learning objectives
a.
List the stages of membership within a work group.
b.
Explain the importance of social work groups to a business environment.
c.
Compare directed and self-directed work groups.
3.
Discuss the importance of time management in personal and work situations.
Properties
Domain: Affective
Level: Internalization
Difficulty: Medium
Importance: Essential
Linked External Standards
WI.BE.K.12.8 Demonstrate habits needed for career success
Performance Standards
o
learner prepares an analysis of time management by completing a time log for one week
o
time management planner contains five standard elements as defined in class
o
time management planner layout and design receives a ranking of 80% or higher from
peer evaluations
Learning objectives
a.
Record time usage and determine ways in which time is wasted.
4.
b.
Determine influences of time pressure on behavior.
c.
Critique several "canned" time management systems.
Analyze the relationship between setting goals and managing time.
Properties
Domain: Cognitive
Level: Analysis
Difficulty: Medium
Importance: Essential
Linked External Standards
WI.BE.K.12.8 Demonstrate habits needed for career success
Performance Standards
o
learner properly writes a school goal, a work/co-curricular goal, and a personal goal
using specific and measurable outcomes
o
learner prioritizes three goals (as stated above)
o
learner categorizes three goals (as stated above) in each of the four categories of goals
Learning objectives
a.
Compose a goal with a specific and measurable outcome.
5.
b.
Identify four major categories of goals.
c.
Determine steps used to prioritize goals.
Explain the various kinds of power that people in organizations may possess and identify
its sources.
Properties
Domain: Cognitive
Level: Comprehension
Difficulty: Medium
Importance: Useful
Linked External Standards
WI.BE.K.12.8 Demonstrate habits needed for career success
Performance Standards
o
learner completes Delegation Quiz with 80% accuracy
o
learner lists in written form a minimum of two examples of legitimate power and two
examples of coercive power in business organizations
Learning objectives
a.
Identify strategies employees use for acquiring power in an organization.
6.
b.
Compare and contrast empowerment and power.
c.
Compare legitimate power, coercive power and personal power in an organization.
Apply basic social communication skills in personal and professional situations.
Properties
Domain: Affective
Level: Responding
Difficulty: Low
Importance: Important
Linked External Standards
WI.BE.J.12.3
WI.BE.J.12.4
Demonstrate ability to give and receive constructive criticism
Interact effectively with people from various backgrounds
Performance Standards
o
learner differentiates among appropriate business attire for specific situations
o
learner demonstrates repect for other's differences
Learning objectives
a.
Demonstrate an understanding of and respect for diverse international business manners
and etiquette.
7.
b.
Respect and adapt to the perspectives and opinions of the establishment and mature
workers in the business environment.
c.
Select appropriate business attire and demonstrate good grooming.
d.
Visualize appropriate work ethic in a business environment.
Demonstrate proper parlimentary procedures.
Properties
Domain: Cognitive
Level: Application
Difficulty: Medium
Importance: Useful
Linked External Standards
WI.BE.A.12.6 Organize and lead discussions; participate in meetings; answer
questions in formal and informal situations (see LA C.12.13)
Performance Standards
o
learner conducts a business meeting with 80% accuracy as determined by teacher created
rubric
Learning objectives
a.
Assess the impact of physical environment on meeting success.
8.
b.
Plan, organize, and conduct meetings to achieve identified purpose.
c.
Prepare and distribute an agenda prior to the meeting.
Demonstrate proper business etiquette.
Properties
Domain: Psychomotor
Level: Practice
Difficulty: Low
Importance: Important
Linked External Standards
WI.BE.A.12.12 Respond appropriately to the audience and the situation
Performance Standards
o
learner demonstrates appropriate manners and communication skills in a business
luncheon as observed by instructor
o
learner introduces a fellow worker at a business luncheon as observed by instructor
o
learner networks with colleagues at a business luncheon as observed by instructor
Learning objectives
a.
Apply principles of manners and etiquette in a variety of situations.
b.
Practice simple introductions in a variety of situations.
c.
Initiate conversations outside one's circle.