NOMMA Strategic Plan March 2013 Edition Building a strategic plan is more than mission statements and objectives – it is about creating a culture and an organization that has the fundamentals to succeed. 1. PURPOSE The organization’s reason for being. 1.1. To promote the common business interests of those engaged in the ornamental and miscellaneous metals industry. 2. VALUES Essential and enduring principles that guide an organization. 2.1. Sharing — Demonstrated by member openness to exchanging information, knowledge, and experience in an intimate and loyal business community that prizes its unity. 2.2. Education — Demonstrated by working with members, consumers and code officials to support forward looking and progressive practices. 2.3. Integrity — Demonstrated by keeping promises through ethical, responsible, respectful and transparent action. 3. VIVID DESCRIPTION Describes how the world could be different in the future for key stakeholders such as members, customers, the public, the association, etc. as a result of attaining its goals. 3.1. Leadership 3.1.1. The industry recognizes NOMMA as the leading authority within the code community and appreciates NOMMA for its innovative and progressive leadership and setting high ethical and industry standards. 3.1.2. Architects, consumers, specifiers, etc. value NOMMA members’ expertise and quality products. 3.1.3. Other trade associations pattern their organizations and efforts on NOMMA’s success. 3.1.4. NOMMA members want to serve as leaders in the organization. 3.2. Knowledge Transfer 3.2.1. Members view NOMMA as the premier source of information, educational excellence and services. 3.2.2. Consumers applaud NOMMA’s commitment to excellence through industry certification programs. 3.2.3. The academic community recognizes NOMMA for creating quality educational programming. 3.3. Advocacy 3.3.1. The regulatory community looks to NOMMA as a leader in developing industry standards to help devise model guidelines and codes. 3.3.2. The design/build community recognizes that NOMMA members deliver the highest level of craftsmanship and excellence. 3.3.3. Members view NOMMA as a powerful advocacy group in the building code regulatory community. 3.4. Business Development 3.4.1. NOMMA provides members with education, resources and services that support their business development and success. 3.4.2. Industry companies consider NOMMA membership essential to their business development and success. 3.4.3. The majority of NOMMA members have the NOMMA logo on their business cards, letterhead and promotional materials. 3.4.4. Architects, designers, consumers, and specifiers demand the use of NOMMA members on all of their projects. 4. GOALS 4.1. To deliver outstanding programs and services to our membership, resulting in competitive advantages and industry excellence within the ornamental, architectural, and miscellaneous metalworking community. NOMMA Strategic Plan Rev. Date: 3/9/2016 4.1.1. Leadership NOMMA will be recognized throughout the industry for innovative and progressive leadership. 4.1.2. Knowledge Transfer NOMMA will be recognized as the premier source for industry knowledge. 4.1.3. Advocacy 4.1.3.1. Public Relations NOMMA will increase demand for our products and services through awareness, promotion and education. 4.1.3.2. Government Relations Governing Code bodies and jurisdictions will recognize NOMMA as the standard for education and information within the metalworking industry. 4.1.4. Business Development NOMMA membership will be essential to success in the ornamental and miscellaneous metals business. 5. OBJECTIVES & STRATEGIES 5.1. Leadership NOMMA will be recognized throughout the industry for innovative and progressive leadership. 5.1.1. Objectives 5.1.1.1. Increase the proportion of members describing NOMMA leadership as innovative and progressive. 5.1.1.2. Increase the number of prospective members who join because they see the value of NOMMA’s leadership to their bottom line. 5.1.1.3. Increase the number of related industry professionals recognizing NOMMA for its leadership. 5.1.2. Strategies 5.1.2.1. Budget money to promote NOMMA to industry professionals. 5.1.2.2. Support current NOMMA offerings & scrap those that don't give us greater return. 5.1.2.3. Promote the NOMMA brand. 5.1.2.4. Exhibit at other associations' functions. 5.1.2.5. Diminish membership complacency by review, revise & modify what works and doesn't work. 5.2. Knowledge Transfer NOMMA will be recognized as the premier source for industry knowledge. 5.2.1. Objectives 5.2.1.1. Increase the volume of the knowledge base. 5.2.1.2. Increase industry and members’ participation in NOMMA programs. 5.2.1.3. Increase the number of people such as consumers, architects, designers, specifiers, prospective members, etc. that interact with NOMMA. 5.2.1.4. Increase consumer awareness of NOMMA. 5.2.1.5. Increase NOMMA’s recognition outside of the industry 5.2.2. Strategies 5.2.2.1. Expand the variety and number of programs offered in conjunction with METALfab. 5.2.2.2. Develop greater participation in ListServ and webinars. 5.2.2.3. Continue to support chapters to include educational programs at meetings. 5.2.2.4. NOMMA marketing to AIA. 5.2.2.5. Implement speaker’s bureau and handouts to make presentations to other organizations. 5.2.2.6. Redesign website for appeal to others that are not members. 5.3. Advocacy Public Relations - NOMMA will increase demand for its products and services through awareness, promotion and education. Government Relations - Governing code bodies will recognize NOMMA as the standard for education and information within the metalworking industry. 5.3.1. Objectives Page 2 of 3 NOMMA Strategic Plan Rev. Date: 3/9/2016 5.3.1.1. Increase consumer awareness of the superior attributes of NOMMA members’ products. 5.3.1.2. Increase the number of governing code bodies’ and jurisdictions using fact based information on product safety and seeking NOMMA information on industry issues. 5.3.1.3. Increase members’ understanding of how to differentiate the competitive value of their products. 5.3.1.4. Increase coordination and collaboration with other organizations to provide greater information and resources. 5.3.1.5. Increase number of "hits" on NOMMA's website. 5.3.2. Strategies 5.3.2.1. Establish visual code interpretations. 5.3.2.2. Budget for code work (advocacy). 5.3.2.3. Provide easily accessible continuing education to members at local and national level. 5.3.2.4. Develop continuing educations programs for architects/others. 5.3.2.5. Assure website is easy to use by non-NOMMA visitors, value content. 5.4. Business Development NOMMA membership will be essential to success in the ornamental and miscellaneous metals business. 5.4.1. Objectives 5.4.1.1. Increase members’ awareness of the value derived from membership and increase their active participation in NOMMA. 5.4.1.2. Increase NOMMA membership and renewals. 5.4.1.3. Increase recognition of NOMMA outside of the industry. 5.4.1.4. Increase the number and effectiveness of key vehicles used to communicate our message. 5.4.1.5. Increase NOMMA’s and its members’ understanding of the crucial needs of architects and specifiers. 5.4.2. Strategies 5.4.2.1. Participate in other organizations' meetings, groups, etc. 5.4.2.2. Allocate money towards a marketing campaign. 5.4.2.3. Improve website to promote greater use. 5.4.2.4. Focus on the programs/services that provide the biggest rate of return. 5.4.2.5. Provide quality business education. Page 3 of 3