Worksheet Due April 23, 2015
Nothing for collection
Read Chapter 5 and be sure to know the following terms on page 151.
Related to Chapter 5
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Be able to give examples of Operations Processes
Review the diagram on page 135
What are 3 examples of ‘scopes’ of processes? (pate 133 diagram 5-2)
What are 5 primary activities in the value chain? (Diagram 5-4)
What are 2 process objectives and measures?> (Diagram5-3)
What are examples of primary activities?
What are examples of Support Activities?
Identify 3 ways in which IS improves processes.
What are 2 non-IS ways to improve processes?
What is an information silo?
Why do silos exist?
What is encapsulation?
Review of SQL
1. What is the SQL command that finalizes a database transaction?
2. What is the SQL command that reverses a database transaction?
3. Explain what cascade delete does using a system such as Banner as a reference.
Questions from lecture about Networks:
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What is network topology?
Give 2 examples of network topology and identify an advantage and disadvantage of each.
What is a network?
What is a LAN and how is it different from a WAN?
What is a protocol and give 3 common examples of protocols.
What is the difference between an internet and the Internet?
Explain how TCP/IP works.
What is a DNS server?
What is an IP address?
Why might there be more than one IP address for a domain such as buzzfeed.com?
11. Go to the site http://www.monitis.com/traceroute/
a. Enter web addresses for each of the below and select ‘Start test’. It may take a few seconds
to return.
b. Scroll down and look at the map for how your request reached the destination.
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c. How many hops are taken for each of the below?
d. Pravda.ru
e. Whitehouse.gov
f. Wellsfargo.com
What is an example of network hardware?
What is an example of a Network Operating System Vendor?
Review the section on networking at the end of chapter 3.
Review the slides from chapter 3 about networking.
Questions related to building webpages
1. What is the exact name of the most important file of a web server?
2. Why is the picture of the milk carton at http://greenwich230.1apps.com/breakfast.html not
displaying?
3. Was milk.jpg uploaded to http://greenwich230.1apps.com/?
Questions from exam
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Because of Moore's Law, the cost of data communications and data storage ________.
A) has remained unchanged
B) is essentially zero
C) is witnessing an upward trend
D) has increased exponentially
2) Which of the following is a nonroutine cognitive skill that would provide one with job security?
A) communication skills
B) computer knowledge
C) tax accounting
D) abstract reasoning
3) ________ is the ability to model the components of a system and to connect the inputs and
outputs among those components into a sensible whole, one that explains the phenomenon
observed.
A) Experimentation
B) Systems thinking
C) Abstract reasoning
D) Collaboration
4) ________ is defined as making a careful and reasoned analysis of an opportunity, envisioning
potential products or solutions or applications of technology, and then developing those ideas
that seem to have the most promise, consistent with the resources one has.
A) Systems thinking
B) Collaboration
C) Abstraction
D) Experimentation
5) Which of the following is a key element in the definition of MIS?
A) abstract reasoning
B) organizational strategy
C) ability to experiment
D) efficiency
6) Which of the following statements regarding an information system is true?
A) It is tied to a single business process.
B) It does not produce data, but merely retrieves it.
C) It stores data and produces information
D) It is synonymous with business processes.
7) Which of the following appropriately It stores data and produces information.
justifies a company's decision to develop an information system?
A) to achieve organizational strategy
B) to avoid falling behind the technology curve
C) to project a modern and progressive image
D) for the sake of exploring technology and being innovative
8) Which of the following is the first stage in the sequence of how organizational strategy
determines MIS?
A) industry structure
B) business process
C)
co titive strategy
m
pe
D) value chain
9) In the process of determining a firm's management information systems, after developing a
competitive strategy, a firm determines ________.
A) the industry structure
B) its value chain
C) its business processes
D) its information requirements
10) The intensity of Porter's five forces determines ________.
A) the exit strategy of a firm
B) how to achieve a monopoly in the market
C) how sustainable an industry's profitability will be
D) the exact number of customers a company will have
11) Porter defined ________ as the amount of money that a customer is willing to pay for a resource,
product, or service.
A) premium
B) cost
C) price
D) value
12) The difference between the value that an activity generates and the cost of the activity is called
the ________.
A) margin
B) break-even point
C) revenue
D) value-addition
13) Ben is in charge of the delivery process at the local Sony dealer. After going through the week's
delivery schedule, he calls his team and assigns territories for each individual. He contacts the
supervisor to arrange the necessary transport. Which activity of the value chain is Ben
executing?
A) inbound logistics
B) operations
C) outbound logistics
D) marketing
14) The difference between the total value added and the total costs incurred is called the ________
of the value chain.
A) revenue
B) total premium
C) total margin
D) break-even point
15) Which of the following is a support activity in the value chain?
A) setting up contractual arrangements for production
B) receiving inputs for production
C) helping customers use a product
D) distributing products to buyer
16) Which of the following is true of value chain analysis in a service organization?
A) Most of the value in a service company is generated by the operations, marketing and
sales, and service activities.
B) Outbound logistics include receiving, storing, and disseminating inputs to the product.
C) Value chain analysis has no direct application to service businesses.
D) Inbound logistics include collecting, storing, and physically distributing the product to
buyers.
17) What changes must a company make if its value chain's margin is negative?
A) The costs of the value chain need to be increased.
B) The number of stages in the generic chain must be increased.
C) The costs of the value chain need to be reduced.
D) The value must be decreased.
18) A(n) ________ is a sequence of activities for accomplishing a function.
A) business process
B) repository
C) task
D) information system
19) Recording final grades is a(n) ________ ,whereas filling out the grade reporting form is a(n)
________.
A) task; business process
B) activity; task
C) business process; activity
D) activity; business process
20) What do rectangles with rounded corners in the BPMN model denote?
A) decisions
B) activities
C) data flow
D) repositories
21) Decisions in the BPMN model are represented by ________.
A) rectangles with rounded corners
B) circles
C) diamonds
D) rectangles
22) In the BPMN model, a circle with a darkened border represents ________.
A) the end of the business process
B) the start of the business process
C) activities
D) decisions
23) In the BPMN model, the notation of a plus sign enclosed in a small box signifies the ________.
A) action flow that is named on an arrow
B) flow of the data that is named on an arrow
C) details of the activity that are documented elsewhere
D) beginning and end of the business process
24) Standardized business processes ________.
A) produce inconsistent results
C) enable the business to enforce policies
B) lack scalability
D) increase risks
25) A(n) ________ consists of hardware, software, data, procedures, and people that interact together
to produce information.
A) function
B) end-user
C) information system
D) repository
26) ________ function(s) as a bridge between the human side and the machine side of the
information system framework.
A) Hardware
B) People
C) Data
D) Procedures
27) A company's ________ serve(s) as instructions for users to use and access data.
A) repositories
B) activities
C) procedures
D) hardware
28) ________ function(s) as instructions for hardware in an information system.
A) Procedures
B) Activities
C) Data
D) Software
29) WordPerfect, a word-processing program, is an example of a ________.
A) data set
B) DBMS
C) software
D) procedure
30) Which of the following is an example of the procedure component of an information system?
A) the software and hardware used by a company
B) a file containing the names of a company's clients
C) a company's network security protocol for logging in
D) a file containing information about a company's history
31) ________ is knowledge derived from recorded facts and figures.
A) Information
B) Cognition
C) Data
D) Value
32) A movie ticket at a theatre in L.A. costs $40. This is an example of ________.
A) an activity
B) software
C) information
D) data
33) Which of the following refers to recorded facts and figures?
A) procedures
B) policies
C) data
D) information
34) The average price of a movie ticket in the U.S. is $8. This is an example of ________.
A) information
B) metadata
C) value
D) data
35) Which of the following is a human factor that influences information quality?
A) knowledge
B) ease of use
C) timeliness
D) data accuracy
36) A file of national sales data is ________ for an analysis of the relative performance of city sales
regions.
A) easy to use
B) too coarse-grained
C) too fine-grained
D) ill-timed
37) Day-to-day operations, such as placing an order, are considered ________ processes.
A) structured
B) kinetic
C) unstructured
D) dynamic
38) Which of the following is an example of a dynamic process?
A) deciding the location for a new store
B) computing a sales commission
C) placing an order
D) accepting a return
39) ________ is not expected in structured processes, nor is it generally appreciated or rewarded,
unlike in the case of dynamic processes.
A) Innovation
B) Efficiency
C) Effectiveness
D) Control
40) ________ means accomplishing a certain process with minimum resources.
A) Efficiency
B) Effectiveness
C) Resourcefulness
D) Innovation
41) ________ is a critical part of structured processes.
A) Human intuition
C) Innovation
B) Adaptation
D) Control
42) Why are dynamic processes evaluated on effectiveness more than efficiency?
A) because they are difficult to change
B) because they change so fast that it is not possible to measure efficiency over time
C) because they are highly controlled and standardized
D) because the efficient use of resources does not matter in the case of such processes
43) Which of the following is an input hardware device?
A) projector
B) thumb drive
C) printer
D) scanner
44) The CPU works in conjunction with ________.
A) magnetic disks
C) wired data communication devices
B) wireless data communication devices
D) main memory
45) Computers represent data using ________.
A) alphabets
B) binary digits
C) alphanumerics
D) protocols
46) Which of the following statements about computer data is true?
A) All computer data is represented by alphabets.
B) Binary digits are grouped into 100-bit chunks called bytes.
C) Bytes are used to measure sizes of character data only.
D) A binary digit is either a zero or a one.
47) A kilobyte is exactly ________.
A) 1,024 bytes
B) 1,024 bits
C) 8 bytes
D) 1,000 bytes
48) To run a program or process data, a computer first transfers the program or data from the disk to
the ________.
A) cache
B) main memory
C) display
D) scanner
49) The cache and main memory lose their contents when the power is off. Hence, they are referred
to as ________.
A) static
B) kinetic
C) volatile
D) non-volatile
50) CPU speed is expressed in cycles called ________.
A) bytes
B) bits
C) pixels
D)
hertz