Doha - Qatar
Email: shanujobmails@gmail.com
Mob: 74739114
PROFILE
Senior Business Analyst with expertise in budgeting, forecasting, variance analysis, and ad hoc reporting.
Expert in programming using SAS/SQL in various business domains. Tapped into market and business trends as well as emerging business opportunities. Personal qualities include rigorous, positive, good problem-solver, autonomous, persistent, adaptable, and driven.
CAREER ACHIEVEMENTS
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Experienced Business Analyst who can lead and manage projects and system upgrades which improve and/or enhance service quality and/or operating efficiencies of field and corporate operations.
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Led cross-functional project teams and managed other managers in the planning and implementation of projects and business initiatives by leading by example and setting achievable goals.
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Identified and defined the need for service and operations improvements along with suggesting new tools to enhance customer care.
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Developed project plans, business cases, and implementation plans by working closely with
Developers and Customer Care.
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Worked on obtaining consensus and approval for projects and initiatives. Able to provide alternative solutions and recommendations to enhance quality customer care. Tracked and monitored programs and project results.
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Served as a functional expert on project teams to define project requirements and served as liaison for the field to ensure requirements are met. Experienced in developing test plans and strategies and have conducted User Acceptance Testing of systems and systems fixes and enhancements.
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Developed and provided input to business process documentation, business workflow and systems training. I have managed the implementation of service improvement programs.
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Defined and developed communication plans and training requirements and materials. Coordinated and conducted training and onsite support for new programs and software applications.
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Responsible for identifying improvement opportunities for those areas by observing, benchmarking, researching and getting input from the operations team. Also responsible for identifying issues and facilitating resolution with Corporate and field management and staff concerning systems, service, process and quality. I established and maintained open communications between all functional groups.
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Led and participated in departmental and corporate quality improvement efforts by working with upper levels of management to determine business requirements and implementation methods
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6 years of programming experience using SAS, SQL, JCL and mainframes in various domains like
Manufacturing, Industrial, Pharma & Financial Marketing.
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Designed, developed and tested programs in SAS and SQL in various operating environments.
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Comprehensive knowledge and experience of querying large databases for data analysis and data manipulation using SQL.
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Self starter with high level of intellectual curiosity and creative problem solving skills in thinking about new approaches to data analysis.
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Six Sigma Green Belt Trained, Lean Trained, Tested and Certified
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Responsible for Business Development, Project Management and Team Management

EMPLOYMENT HISTORY
Genpact India, Bangalore
Business Analyst
March 2011 to July 2013
.
Genpact is a leading provider of information, technology and analytical solutions to the global community.
As a Business Analyst, my responsibilities include Team handling, maintaining and querying large-scale relational datasets, querying and manipulating data, creating reports, filling ad-hoc data requests and reporting requirements, designing and conducting analytical, research and evaluation studies and presenting findings in narrative and graphic forms. The role also involves using regression models and statist ical analysis to extract and analyze data that will support our client’s quantitative research of the various markets.
Key Responsibilities:
 Built and lead a team of 4 Associates and supported them in design and developing SAS
Programs for Pharma and Manufacturing projects.
 Done analysis on large datasets across multiple dimensions in Manufacturing, Finance and
Pharma domains.
 Coordinated with Product Management team for designing and improvement of new products and worked actively with development team to report bugs and functionality enhancements.
 Work in a collaborative manner with team members and customers to gather requirements, analyze data and interact with multiple internal data management groups to support data analysis and develop analytical processes for operation.
 Develop, maintain, and perform data analysis for Advanced Analytics programs utilizing SAS,
SQL programming with SAS Enterprise Guide, Base SAS Software, SAS Studios and Oracle
SQL Developer.
 Conducted and generated the Regression, Correlation studies and Analysis of Variance using
PROC REG, PROC CORR, and PROC ANOVA.
 Well experienced in writing SAS MACROS and modifying the company MACROS as per the client specifications.
 Analyze and process data at Physician level and Product level of a Pharmaceutical Major to analyze the sales performance of the drugs in the market
 Present the data in comprehensive SAS & Excel Dashboards
 Modify and submit JCL jobs for extracting data based on the requirements
 The data is extracted from mainframe using SAS macros to the local system in text file format
 Prepare Standard Operating Procedure by analyzing the code in JCL and Base SAS 9.2 to
Standardize the Process
 Good Knowledge in Extracting Data from Mainframe and Oracle using SAS
 Automating the process to increase efficiency.
 Used Dynamic Data Exchange (DDE) feature of SAS for importing and exporting of data from and into SAS and Excel.
 Maintenance of large data sets, combining data from various sources in varying formats to create
SAS data sets.
 Experience in analytics project/ workstream management.
 Experience in client management in the analytics domain.
 Gained advanced Excel and Power point skills
 Acquired good understanding of statistics
Project 1: Merck Commercial Analytics
Merck Sharp & Co., Inc. (NYSE:MRK), also known as Merck Sharp & Dohme or MSD outside the United
States and Canada is one of the largest pharmaceutical companies in the world. Merck is a global research-driven pharmaceutical company that discovers, develops, manufactures and markets a broad range of innovative products to improve human and animal health. The Company’s operations are principally managed on a products basis and are comprised of two reportable segments: the
Pharmaceutical segment and the Vaccines and Infectious Diseases segment.

Commercial Analytics (CA) is that department of Merck that is concerned with providing Physician related information to the Merck customers. This IMSREF ID is provided to the CA team, so that CA can fetch more information on these listed Physicians. The data is obtained from various Merck databases based on the above-mentioned information supplied and appended with each Physician record. Merck databases house all the Physician-related information by accumulating various updated data on business from various sources, like Pharma companies and other media.
Roles & Responsibilities:
 Lead analysis sessions, gather requirements and write specification and functional design documents for enhancements and customization.
 Analyze product impact and involved in preparation of functional specifications and tech specs.
 Review the coding done by other team members.
 Involved in client interaction for any requirement clarifications and updates.
 Automating the process to increase efficiency.
 Creating and Managing the utilization tracker of the project.
 Data management, data cleaning and transformations using proc SQL, SAS ETL.
 Professional Reports using proc tabulate, proc report, proc template, data _null_.
 Used Dynamic Data Exchange (DDE) feature of SAS for importing and exporting of data from and into SAS and Excel.
 Maintenance of large data sets, combining data from various sources in varying formats to create
SAS data sets and/or ASCII.
 Created complex and reusable Macros and extensively used existing macros.
 Developed SAS programs for data cleaning, validation.
 Generated ad-hoc reports for raw datasets using Print and Report procedures.
 Performed Quality Checks on the existing table, listing and figures.
Project 2: General Electric Locomotive Failure Analysis
General Electric is one of the largest engineering companies in the world. Their locomotive development division designs, tests and maintains locomotives. Analytics team of Genpact does the failure analysis of these locomotives which helps the client to generate profits and prediction of failure. Locomotive data is extracted from various databases like Oracle, SQL, DB2 etc and cleaned using various techniques using
SAS, MS Excel and SQL. Cleaned data is passed through different match-merging techniques to combining locomotive statistics data with different customer data to generate the final dataset for undergoing analysis.
Roles & Responsibilities:
 Deployed to customer site for understanding the requirements and building a team.
 Analyzed locomotive failure data to understand typical reasons for failure.
 Done a detailed research on the locomotives to create case studies.
 Data management, data cleaning and transformations using proc SQL, SAS ETL.
 Maintenance of large data sets, combining data from various sources in varying formats to create
SAS data sets and/or ASCII.
 Created complex and reusable Macros and extensively used existing macros.
 Developed SAS programs for data cleaning, validation.
 Generated ad-hoc reports for raw datasets using Print and Report procedures.
 Designed various programs using SAS and SQL for smooth running of the project.
 Managed a team of 4 members and successfully built the project
 Created a dynamic model for the failure analysis of locomotives for a duration of 2 years.

IBM India, Bangalore
Associate System Engineer
October 2007 to March 2011
IBM is one of the top companies in the world providing IT solutions to their different clients.
As an application developer, my responsibilities include program designing, Team handling, maintaining and querying large-scale relational datasets, querying and manipulating data, creating reports, filling ad- hoc data requests and reporting requirements.
Key Responsibilities:
 Carried out data extraction and data manipulation using PROC SQL, PROC SORT, and PROC
REPORT to create various reports as per business requirements.
 Generated new data sets from raw data files using IMPORT techniques and modified existing data sets using SET, MERGE, UPDATE, FORMATS, FUNCTIONS and conditional statements.
 Extracted and manipulated data from the database using SAS/ACCESS, SAS SQL procedures and create SAS data sets.
 Effectively prepared various customized reports using SAS procedures such as PRINT,
REPORT, TABULATE, FREQ, MEANS, SUMMARY, TRANSPOSE.
 Extensively used PROC REG to examine the relationship between the various financial metrics and stock price.
 Performed statistical analysis using various SAS/STAT procedures and provided preliminary descriptive statistics as per the client’s requirements.
 Developed Macro programs to send SAS procedure output to different destinations, such as
HTML, RTF, PDF, and Printer.
 Extensively involved in SQL programming to create Triggers, Procedures, Functions and database objects like Tables, Views.
 Developed SAS MACROS for data cleaning and reporting purposes.
 Backup to Team Lead and responsible for work distribution, monitoring to ensure team meets quality goals.
 Extensive use of PROC SQL to perform queries, join tables.
Project: Dun and Bradstreet - RMS
D&B (NYSE:DNB), the leading provider of global business information, tools, and insight, has enabled customers to Decide with Confidence for over 160 years. D&B's proprietary DUNS Right ™ quality process provides customers with quality information whenever and wherever they need it. This quality information is the foundation of D&B's solutions that customers rely on to make critical business decisions. Customers use D&B Risk Management Solutions to mitigate risk, increase cash flow and drive increased profitability. D&B's E-Business Solutions help customers convert prospects into clients faster.
RMS is the Risk Management Solution Sales segment of D&B. This is that department of D&B that is concerned with providing Risk related information to the D&B customers. This data is provided to RMS, so that RMS can fetch more information on these listed customers. The data is obtained from various
D&B databases based on the above-mentioned information supplied and appended with each customer record. D&B databases house all the Risk-related information by accumulating various updated data on business from various sources, like news and other media. The data is used to produce statistical data that enables one to assess the risk of doing or continuing business with a party.
Roles & Responsibilities:
 Monitoring and supporting batch Processing.
 Backup to Team Lead and responsible for work distribution, monitoring to ensure team meets quality goals.
 Analyze Job Specifications & prepare code accordingly.
 Designing the optimum solution for the requirements.
 Adherence to the quality aspect and following the concept of continuous improvement to provide quality products to the customer and Communication with client.
 Documenting each new customer requirement’s solution for future references.
 Developed SAS programs for data cleaning, validation.

 Generated ad-hoc reports for raw datasets using Print and Report procedures.
 Performed Quality Checks on the existing table, listing and figures.
 Generate reports either in HTML, PDF or RTF formats according to the client specifications.
 Extensive use of PROC SQL to perform queries, join tables.
College of Engineering, Trivandrum (CET)
Kerala University
B.Tech, Mechanical Engineering (76%)
St. Joseph’s Higher Secondary School
Thalassery, Kerala
Maths, Science and Computers (92%)
St. Joseph’s Higher Secondary School
Thalassery, Kerala
General (93%)
TECHNICAL SKILLS
Skills
2007
2003
2001
Functional Modules Manufacturing, Industrial, Pharma & Financial Markets.
Databases
Tools
Operating Systems
Software Languages
Oracle, SAS Server, DB2, MS-Access
SAS/Base, SAS Enterprise Guide, Oracle SQL
Developer, SAS/SQL, SAS/STAT, Mainframe File-Aid,
ISPF etc.
Mainframes & Windows.
SAS V9.3, SAS V9.2, SQL Developer 3.1, VS-COBOL,
C++
Models Developed ANOVA, LINEAR & LOGISTIC REGRESSION
Universal application Software Ms Office (Word, Excel, Power point & Access)
CERTIFICATIONS
 LEAN Certified and Six Sigma Trained and Tested.
 IBM Trained Mainframe Developer.
 IBM Trained SAS Programmer.
RECOGNITIONS
 Certificate of Recognition from the Vice President of Genpact Life Sciences division
 Awarded for Excellent Client support by IBM
 Certificate of Excellence by the Council for Educational Research and Development
 Academic Excellence for Securing Distinction in SSLC
 Academic Excellence for Securing Distinction in HSE from P.M. FOUNDATION
 Gram Panchayat Cash Award Winner for securing distinction in SSLC
 Gold Medalist For being District Topper In 10+2 Exams
 Certificate From CADD CENTRE TRIVANDRUM For Doing A Project Based On ANSYS

Personal Details
Date of Birth: 16th July 1985
Age: 28 years
Gender: Male
Marital Status: Married
Passport No: F7015509
Date (Issue/Expiry): 20-04-2006 /19-04-2016
Present Address : Doha - Qatar
Mob: 0097474739114
E-mail: shanujobmails@gmail.com
Declaration and Signature
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Qatar Place:
_______________________
Date
Signature
: 4/10/2013