SOUTH WARWICKSHIRE NHS FOUNDATION TRUST
Appendix C
WORKFORCE ACTION PLAN - April 2011
WORKSTREAM
ACTION
RESPONSIBILITY
TIMESCALE
COMMENTS
Continue to implement
'Developing Our
Managers' paper
Review delivery of
management
development programme
in light of TCS
Well structured teams
Where appropriate,
managers to use
communications channels
and team objectives to
support understanding of
team and individual roles
and priorities
STAFF RESOURCING/STAFF RATIOS
Executive Directors and senior
managers
Ongoing
Associate Director
Organisational Development
and HR Manager (GD)
Ongoing
Evaluation of programme undertaken by first
cohort ongoing.
Divisional management teams
and line managers
31.03.11 – now
ongoing
2010 Staff survey results show improved
responses in relation to clarity of roles and
objectives. Continue to promote appraisal
process and team meetings to discuss these
issues. Team objectives incorporated into
revised appraisal paperwork.
Nursing Acuity reviews
Continue to undertake
regular Acuity reviews,
reviewing and refining
nurse staffing levels
Manage and monitor
sickness absence
effectively to ensure
adequate staffing levels
Continue to monitor
effectiveness of nursing
and admin Bank
Director of Nursing
Ongoing
All line managers, with support
from HR Managers/Advisers
Ongoing
Finance & Performance Committee to receive
monthly sickness reports by exception (>4%)
with action plan.
Director of Human Resources/
Director of Nursing
Ongoing
Trust has purchased upgraded bank system
(Trinity) which will be installed in early summer
and which will work alongside new E-rostering
system to improve booking of temporary staff.
Ensure Pledge 7
(Workload) of Leadership
Charter embedded in
Trust leadership culture
Executive team
Ongoing
LEADERSHIP
Leadership and Management
Development
Sickness absence
management
Nursing and admin Bank
1
SOUTH WARWICKSHIRE NHS FOUNDATION TRUST
WORKSTREAM
ACTION
RESPONSIBILITY
TIMESCALE
COMMENTS
E-rostering
Roll out of new Erostering software across
the Trust
RECRUITMENT AND RETENTION
Director of Human Resources /
Associate Director of Operations
– Surgical Division
Ongoing
Will help the Trust to ensure it uses efficient
and equitable rosters that optimise operational
effectiveness.
Ensure appropriate staffing
levels to deliver safe care
Improve recruitment and
retention in key areas
All line managers
Ongoing
Recruitment & Retention Group
to discuss issues in specific
areas and develop action plan.
HR Manager (SL)
Ongoing
Continue to deliver
Recruitment & Selection
workshops
HR Manager (GD) / HR Adviser,
Resourcing (CM)
Ongoing
Continue to deliver and
monitor effectiveness of
Dignity at Work
awareness training in
Mandatory training for all
staff
HR team and Staff Side to
continue working jointly
on awareness raising in
line with NHS Employers
campaign
HR Adviser, Equality and
Diversity (LB)
Ongoing via evaluation
at Mandatory Training
Group
HR Managers/Advisers and
Trust Convenors
Ongoing
Continue to review and
improve recognition of
staff contribution
Communications Manager / HR
Adviser
Ongoing
ESR project
Employee Self Serve project has been rolled
out throughout the Trust.
Policy being reviewed in light of TCS before
further workshops delivered.
DIGNITY AT WORK
E&D training was reviewed to reflect Equality
Act 2010. Now being reviewed in light of
TCS.
RECOGNITION
Recognition Group
2
Star Awards and Recognition board ongoing.
Currently recruiting members of Warwickshire
Community Services staff to join Recognition
Group.
SOUTH WARWICKSHIRE NHS FOUNDATION TRUST
WORKSTREAM
ACTION
RESPONSIBILITY
TIMESCALE
COMMENTS
Continue to deliver half
day workshop for
managers on managing
stress in the workplace
Review Management of
Stress Policy
HR Manager (GD)/ Clinical
Psychologist
Ongoing
Workshop expanded to include self care - has
been included in Management Development
Programme
HR Director / HR Manager (GD)/
Health & Safety Adviser/
Occupational Health Adviser/
Head of Clinical Psychology
31.03.11
Review of policy by Health and Safety, HR,
Occupational Health and Clinical Health
Psychology still ongoing to ensure meets
NHSLA Level 3 criteria.
Develop Stress
management programme
for all staff
Head of Clinical Health
Psychology / HR Director
Ongoing
Wellbeing Strategy Group continues to meet
quarterly to review wellbeing initiatives. Yoga
and Pilates sessions for staff commenced in
January 2011.
Trust key objective to deliver
a further staff engagement
exercise
LEARNING AND DEVELOPMENT
Chief Executive/HR Director
Autumn 2011
Further staff engagement sessions planned for
Autumn 2011, following TCS.
Staff Appraisal
Associate Director of
Organisational Development
Ongoing
Staff survey 2010 results showed
disappointing performance compared with
other acute trusts nationally. Appraisal rates
have remained steady over the last quarter.
Approximately 70% of staff have received an
appraisal within the last 12 months.
WELL-BEING
Managing work-related stress
STAFF ENGAGEMENT
Ensure commitment to
importance of appraisal
maintained. Continue
delivery of revised
Appraisal training. Focus
on the quality of appraisal
and potential benefits for
managers and staff.
Further appraisal training is underway.
3
SOUTH WARWICKSHIRE NHS FOUNDATION TRUST
WORKSTREAM
ACTION
RESPONSIBILITY
TIMESCALE
Local induction needs to be
improved to support new
starters/newly qualified staff
Continue delivering
induction training for
managers
Associate Director of
Organisational Development
Ongoing
Line managers to ensure
quality local induction is in
place for all new starters
Line managers
Ongoing
An audit of local induction arrangements will
be undertaken within the next 3 months, in line
with NHSLA requirements.
Continue to deliver HCA
Development programme;
introduce and implement
apprenticeship schemes;
expand on existing NVQ
and foundation degree
programmes; continue to
support Medical
Secretarial staff in
achieving AMSPAR
Diploma and NVQs;
develop assistant
practitioner role and ODP
development programme
Appointment of Unison
Learning Representative
to work with Learning &
Development team to
support Bands 1-4
development.
Associate Director of
Nursing/Associate Director of
Organisational Development
Ongoing
Theatre apprenticeship programme
commenced in November 2010.
Apprenticeship programmes continue in:
pharmacy and medical secretariat and general
management.
Improvements to intranet
required
Project Group formed
from staff volunteers
Communications Manager
Ongoing
Managers not communicating
decisions/updating on
progress
Communications module
included in management
development programme
Associate Director of
Organisational Development
Ongoing
Continue to deliver
development opportunities
for Bands 1-4
COMMENTS
There are currently 6 apprenticeships in the
Medical Secretariat and 6 medical secretaries
undertaking the AMSPAR Diploma.
Further cohorts of the HCA development
programme commenced in February 2011.
Trust Convenor
Unison representative now a member of the
Learning Group.
COMMUNICATIONS
4
A new website has been launched. The
Intranet project will be reactivated following
TCS.