Model person specification form

Applicants Please Note: You may retain this form for your information.
Date: 9th February 2012
Division: Resources
Job Title: Database and Application Support
Grade: G
Drawn up by: ICT Infrastructure Manager
Does this post require a Criminal Records Bureau disclosure? NO
Essential Criteria (it is essential that applicants satisfy the criteria listed in
boxes A to E)
A. Skills and Abilities
(including basic, technical, communication, managerial skills, skills dealing with
people, etc.)
Must demonstrate:
 high level of analysis, judgement, problem solving, developmental and
creative skills
 long term strategic planning skills to ensure the viability and
sustainability of a system
 highly developed advisory, negotiating or persuasive skills
 excellent communication skills including the ability to convey contentious
information with a range of audiences using a variety of methods
(written, presentation, verbal)
 keyboard dexterity and co-ordination skills to a high precision
Have the ability to:
 manage a varied portfolio encompassing statutory and frontline
corporate business systems of various sizes over a number of database
 act as a business systems and database management champion
throughout the organisation
 establish and maintain effective relationships with both internal and
external customers and suppliers at all levels
 manage customer and supplier expectations to keep them in line with
what is achievable technically and financially
 identify customer needs and design, implement and evaluate changes to
service delivery to meet quality standards
 undertake technical database and application work for a business
system on its servers, pcs and other peripherals.
 ensure business systems and data are up to date and comply with the
wide range of business, legislative and security regulations.
 make decisions and take initiative about the implementation, continuous
development, integrity, viability and sustainability of business systems
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February 2012
manage the ICT aspects of corporate projects, organise and motivate
project teams
apply change analysis and risk management
create, develop and implement policies, procedures and processes
governing the safe use and development of business systems and
provide mentoring, guidance, advice and training to ICT officers,
colleagues and customers
evaluate and interpret a wide range of complex information (database,
application, network and server and security information)
exchange and explain technical information to both non technical and
technical audiences.
research and write or prepare reports and presentations to senior
record data precisely and evaluate its trends and effects
represent the ICT department at internal and external meetings and
undertake day to day duties of colleagues during absence
facilitate meetings (with customer, ICT colleagues and suppliers)
supervise and manage systems contractors on site and remotely
ensuring health and safety and council policies are adhered to
respond to conflicting demands within challenging timescales and urgent
respond to demands of customers within available resources and in
accordance with work schedules and service level agreements
react positively and effectively in business critical situations
research, develop and adapt to keep up with latest technologies and
work in a manner consistent with corporate policies and best practise
work effectively within a team and with specialists in other disciplines
support a shared services environment
B. Knowledge
Specifically of:
 Advanced relational database management system concepts and
 Practical database management and administration of at least 2 of the
o Microsoft SQL Server
o Oracle
o Pervasive SQL
o Progress database platforms
 Theoretical and practical knowledge of software and systems architecture
and integration
 Advanced SQL query language
 Reporting tools and techniques e.g. Crystal Reports
 Nortel telephony system and telephony reporting systems (Eclipse,
Symposium, Call Pilot)
 IIS technology
 XML, ASP and HTML code
 Remote access technology e.g. Netilla, Watchguard
 Remote desktop utilities e.g. Landesk, Proxy
 Software distribution methods, e.g. Landesk scripting, package building
 Knowledge of corporate business systems and how they integrate in the
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business environment
Disaster recovery and business continuity principles and practice
Awareness of procurement concepts and methods
System and user acceptance methodologies
Policies and procedures:
o Data Protection Act
o Freedom of Information Act
o ISO27001
o Health and Safety
Change management process operating within the ICT Services department
Generic or working knowledge of at least 5 of the following:
 Active Directory
 Virtualisation technologies e.g. VMWare, Windows Terminal Services, Citrix
XenDesktop and XenApp
 Encryption technologies
 Mobile technologies
 Server technology (SAN, Tape library, servers)
 Microsoft Exchange
 Antivirus technologies
 Backup technologies
 Server operating systems (Microsoft, Unix)
 PC operating systems (Microsoft, Apple)
 Firewall technology
 Network topologies (TCP/IP)
 Desktop applications (Office, Adobe)
 network, server and application monitoring tools
C. Work Related Experience (including voluntary/unpaid work)
3 years relevant experience
D. Qualifications – for which there is a legal/professional requirement
Relevant degree or equivalent professional qualification
E. Circumstances
Occasional work outside normal office hours
Occasional working in confined spaces
Access to protected and restricted data
F. Desirable Criteria
(It is not essential to satisfy these requirements, but they may be used during
Knowledge of the Vanguard approach to systems thinking
Public sector experience
ITIL version 3
Command line and DOS scripting
Encryption methods and technologies
Secure data transfer methods and protocols (FTP, FTPS, HTTP, HTTPS)
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Project management methods, techniques and tools, specifically PRINCE2
and Microsoft Project
Policies and procedures related to Government Connect, PCI DSS,
Corporate workplan and an understanding of the relationship between local
authority and citizens
Criteria Assessment Code Descriptors
S - To be assessed at short listing for interview
I - To be assessed at interview
T - To be assessed by test. (If selected for interview all candidates will be sent further
details of this.)
Verification Statement
I confirm that this Personnel Specification has been approved by:
Date of Approval:
This statement must be completed before the form is sent to Human Resources
This form is produced by Human Resources, if you would like to comment on it please call us on
775092 or 264111
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