Nashwa Riad
Associate Trainer
Personal Data:
Nashwa Talaat Riad
104 , Baraka Building, Ahmed Zaki st, Maadi , Cairo, Egypt
010 921 022 22
Nashwa_riad@yahoo.com
History:
I have 9 years experience in Management & Customer Service, providing numerous training
courses for a range of subjects in Supervisory skills, Skills for newly appointed managers.
I gained my former experiences in Microsoft International Activation Center (Xceedcc) as a
Customer Service Management Trainer and Consultant.
Throughout the years I was lucky to attend many training courses and diplomas which affected
my career, performance and personality such as:
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TOT
Biology and behavior
Neuro Linguistic Programming
Communication Skills
Customer service
Leadership Skills
Call Center Management
Quality Management
floor management
Presentation Skills
Time Management
Business Writing
PMP( ongoing)
ITIL Foundations
My goal:
As a facilitator I have a strong urge to transfer my experience to others, and contributing to
develop and improve people within the society and organizations, to Provide a manual or a way
of thinking to different employees from different backgrounds so that might help enhancing
their productivity and enhancing their performance
Experience has provided me with the ability of implementing in the trainees the idea to collect,
organize, analyze and evaluate different forms of data and the capability to analyze a situation
and determine a proper course of action besides handling objections and reaching the highest
levels of customer service.
Courses I delivered to different clients:
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Creative Thinking lectures:
o Creative thinking and Business.
o Creative time management.
o Creative problem solving and decision making.
o Creative thinking to increase production.
Customer Service & Selling workshops:
o Customer service.
o Communication skills.
o Negotiation skills.
o Selling skills.
o Time management and setting priorities.
o Problem solving and decision making.
o Positive attitude.
Certified Business Professional (CBP) workshops.
o Communication skills.
o Selling skills.
o Business etiquette.
o Leadership skills for new managers.
o Facilitation Skills
Train the Trainer (TOT)
o Facilitation Skills
o Instructional System Design
Leadership and Management workshops:
o Effective presentation & Facilitation skills
o Professional skills and organizational behavior for managers.
o Communication, Negotiation, Time management, problem solving skills for managers.
o Leadership skills for managers.
o Meeting management.
o Leading for success
o Change Management
o Building Teams
o Coaching
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Behavioral profiling
Motivation
Effective presentation skills.
Some of the Corporate & Educational institutions Trained:
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AUC (American University in Cairo)
Ain Shams University
EELU (Egyptian E-Learning University )
Orange ( France Telecom)
Ministry of Communication and Information Technology
Egypt Air
Microsoft Egypt
Petropel
SQS
National Council of Women
Madenit Nasr for construction