INTERNATIONAL UNIVERSITY COLLEGE CARDIFF METROPOLITAN UNIVERSITY MBA 7003: Marketing Module handbook Assoc. Prof. Vesselin Blagoev, PhD (module leader) Assoc. Prof. Stanislav Ivanov, PhD 2013-2014 International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov Module assessment: Assignment – 50% Written exam – 50% Assignment brief included at the end of this file. Literature: Aaker, D., (2010), Marketing Research, 10th Ed International Student Version, Wiley Aaker, D., (2010), Strategic Marketing Management: Global Perspectives, Wiley Armstrong, G., Kotler, P., Harker, M., Brennan, R., (2012), Marketing: An Introduction 2/E, Pearson Blythe, J., (2009), Principles and Practice of Marketing, Cengage Learning Blythe, J., (2012), Essentials of Marketing, Pearson Bradley, N., (2010), Marketing Research: tools & techniques, Oxford University Press Chaffey, D., Ellis-Chadwick, F.,(2012), Digital Marketing: Strategy, Implementation & Practice, 5/E, Pearson DePelsemaker, P., Kenhove, P., Janssens, W., Wijnen, K., (2008), Marketing research with SPSS, FT Prentice Hall Doole, I., Lowe, R., (2012), International Marketing Strategy, Cengage Learning,Keegan Hollensen, S. Essentials of Global Marketing, Financial Times Press, London (current edition) Hollensen, S. Global Marketing, Financial Times Press, London (current edition) Hooley, G., Piercy, N.F., Nicolaud, B., (2012), Marketing Strategy & Competitive Positioning 5th Ed, FT Prentice Hall Lamb, C.W., Hair, J.F., McDaniel, C., (2012), Essentials of Marketing, Cengage Learning Lee, K., & Carter, S., (2012), Global Marketing Management, Oxford McDaniel, C. J.r., Gates, R., (2012), Marketing Research 9th Ed International Student Version, Wiley McDonald, M., (2011), Marketing Plans- How To Prepare Them, How To Use Them, Wiley Solomon, M., (2012), Consumer Behavior: Global Edition, 10/E, Pearson Wilson, M.S., Gilligan, C., (2005), Strategic Marketing Management, CIM/Elsevier Wood, M.B., (2010), Essential Guide to Marketing Planning, FT Prentice Hall Journals: Journal of Marketing, Journal of Consumer Research, Journal of Marketing Research, Journal of International Marketing, etc. Topics: 1. The marketing concept: theories and concepts, planning, organisational context 2. Dynamics of the marketplace: supply/demand, types of market, competitiveness 3. Consumer behaviour: purchasing models/factors, decision making unit, purchasing 4. Market segmentation/STP: methods of segmentation, targeting strategies, positioning 5. Marketing research techniques: primary/secondary, quantitative/qualitative 6. Analysing of research data to inform marketing strategies and plans 7. Internal audits: organisational/marketing capabilities- strengths/weaknesses 8. Environmental audits: micro/macro/global, market opportunities/threats 9. Developing marketing strategy: SWOT/TOWS analysis 10. Strategic decisions: market selection, positioning, competitive stance, growth 11. Operationalising the marketing mix for a target segment (4P/4C/8P) o Product: categories, goods/services, lifecycle, USP/FAB, portfolio, new product development o Price: role of price, break-even/contribution, strategic/tactical pricing strategies, o Place: role of distribution, channels, emergence of retail/e-tail channels, logistics o Promotions: aims of promotion, promotional mix, push/pull/profile, IMC o 7Ps: goods vs services, physical evidence, people, processes 2 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov Module JACS Subject Code(s) and % of each ASC Category(ies) Module Title Number subject Marketing MBA7003 N550 7 Level (3-8) Credits ECTS Module Value % Taught in Welsh Module Type 7 20 10 1.0 0 Taught Teaching Period Pre-requisites Semester One None Module Leader School(s) Campus Vesselin Blagoev (module leader) International University College Sofia and Varna Stanislav Ivanov Assessment Methods Assessment Type Duration/Length of Weighting of Approximate Date of Assessment Type Assessment Submission Integrated Assignment / 3,000 words 50% Mid-semester Coursework Integrated Assessment / 3,000 words 50% End of semester Examination Aim(s) To provide students with a practical understanding of how the dynamics of the market, the business environment, customer trends and behaviour and the organisation’s own capabilities impact upon its ability to develop and deliver profitable customer propositions. To apply key theories, concepts and techniques to develop an in-depth understanding of a market To develop appropriate marketing strategies and plans Learning Outcomes At the end of this module, students should be able to: Demonstrate a critical understanding of the role and function of marketing in a variety or market and organisational contexts. Critically evaluate and utilise marketing research data and methods to a given marketing situation. Apply and evaluate the principles of organisational and environmental audits to inform marketing strategies, decisions and objectives. Develop and justify a marketing plan and mix for a given target market. Learning and Teaching Delivery Methods Lectures will be used to present basic concepts and principles. Seminars will be used to discuss and explain specific problem areas. Students will also be expected to complement this study with self-directed learning. Indicative Content The marketing concept: theories and concepts, planning, organisational context (B2C/B2B/NfP) Dynamics of the marketplace: supply/demand, types of market, competitiveness Consumer behaviour: purchasing models/factors, decision making unit, purchasing Market segmentation/STP: methods of segmentation, targeting strategies, positioning Marketing research techniques: primary/secondary, quantitative/qualitative Analysing of research data to inform marketing strategies and plans Internal audits: organisational/marketing capabilities- strengths/weaknesses Environmental audits:micro/macro/global, market opportunities/threats Developing marketing strategy: SWOT/TOWS analysis Strategic decisions: market selection, positioning, competitive stance, growth Operationalising the marketing mix for a target segment (4P/4C/7P) o Product: categories, goods/services, lifecycle, USP/FAB, portfolio, new product dev’t o Price: role of price, break-even/contribution, strategic/tactical pricing strategies, o Place: role of distribution, channels, emergence of retail/e-tail channels, logistics o Promotions: aims of promotion, promotional mix, push/pull/profile, IMC o 7Ps: goods vs services, physical evidence, people, processes Recommended Reading & Required Reading 3 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov Required Reading: Armstrong, G., Kotler, P., Harker, M., Brennan, R., (2012), Marketing: An Introduction 2/E, Pearson Blythe, J., (2009), Principles and Practice of Marketing, Cengage Learning Hooley, G., Piercy, N.F., Nicolaud, B., (2012), Marketing Strategy & Competitive Positioning 5th Ed, FT Prentice Hall Lee, K., & Carter, S., (2012), Global Marketing Management, Oxford McDaniel, C. J.r., Gates, R., (2012), Marketing Research 9th Ed International Student Version, Wiley Recommended Reading: Aaker, D., (2010), Strategic Marketing Management: Global Perspectives, Wiley Aaker, D., (2010), Marketing Research, 10th Ed International Student Version, Wiley Blythe, J., (2012), Essentials of Marketing, Pearson Bradley, N., (2010), Marketing Research: tools & techniques, Oxford University Press Chaffey, D., Ellis-Chadwick, F.,(2012), Digital Marketing: Strategy, Implementation & Practice, 5/E, Pearson DePelsemaker, P., Kenhove, P., Janssens, W., Wijnen, K., (2008), Marketing research with SPSS, FT Prentice Hall Doole, I., Lowe, R., (2012), International Marketing Strategy, Cengage Learning,Keegan Hollensen, S., (2012), Essentials of Global Marketing, 2/E, Pearson Lamb, C.W., Hair, J.F., McDaniel, C., (2012), Essentials of Marketing, Cengage Learning McDonald, M., (2011), Marketing Plans- How To Prepare Them, How To Use Them, Wiley Solomon, M., (2012), Consumer Behavior: Global Edition, 10/E, Pearson Wilson, M.S., Gilligan, C., (2005), Strategic Marketing Management, CIM/Elsevier (e-book) Wood, M.B., (2010), Essential Guide to Marketing Planning, FT Prentice Hall Journals: Marketing Journal of Consumer Research European Journal of Marketing Journal of Marketing Research Irish Marketing Review Marketing Management Journal Journal of Consumer Behaviour Journal of Strategic Marketing Journal of Marketing Journal of International Marketing Other Sources: Chartered Institute of Marketing (CIM) www.cim.co.uk Marketing Week www.marketingweek.co.uk Financial Times www.ft.com The Times www.timesonline.co.uk Access to Specialist Requirements Mintel, KeyNote and Mintel/DataMonitor market research reports 4 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov MASTER OF BUSINESS ADMINISTRATION PROGRAMME MBA 7003 MARKETING MODULE (2013-14) ASSIGNMENT: 50% FIRST SIT You must work INDIVIDUALLY to develop an outline marketing plan of 3000 words for a market entry / growth opportunity in Bulgaria for Courtyard by Marriott. Your plan should include the following: Marketing plan structure Number of marks 10 marks 10 marks a) PESTEL analysis of the country b) Target market: a description of your target market segment – its characteristics, size (number of customers, sales volume) and trends c) Microenvironment: discussion of the existing microenvironment for your segment (current competitors and distributors). Analysis of the segment on the basis of Porter’s Five Competitive Forces. d) Objectives: SMART market awareness objectives and sales objectives for the first three years (20142016) e) Unique selling proposition and sources of competitiveness – definition of company’s USP for your chosen target market and the sources of company’s and product’s competitiveness f) Key marketing strategies: strategies you will use in order to enter/grow in the chosen market segment – entry mode, Ansoff grid, General Electric grid, BCG grid, value positioning, Bowman strategy clock, Porter’s generic strategies g) Marketing mix: detailed definition of a suitable outline future marketing mix (4Ps/8Ps) you will use in order to enter/achieve growth in the chosen target market segment 10 marks 10 marks 10 marks 20 marks 20 marks Additional 10 marks will be awarded for technical layout of the assignment. Your plan should be word-processed, justified and contain suitable references for sources of information and relevant academic material and theories. You should aim to keep the plan brief and succinct. Note that theory without application to the case study and the chosen market will not receive a high mark. Detail and supplementary information may be included within appendices but these should not be used to subvert the word limit. INSTRUCTIONS: You should briefly present the supporting market information and rationale for your marketing decisions. The APA Harvard style in referencing (min 20 sources) is required. Due date: Submit a paper copy to the IUC Hand-in Office by 7 pm on 25 November 2013 Submit also an electronic copy to handin@iuc.bg before 24:00 on the same date You should submit to the Hand-in office by the due-date: a MARKING & FEEDBACK SHEET (Appendix 1) bearing your name and student number; your outline MARKETING PLAN (not an academic essay) of 3000 words. Assessment criteria: 5 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov Marks for each assessment criterion will be awarded with reference to the standard Cardiff Met/IUC marking criteria at levels A to F. Actual marks will not be disclosed; however you will be given feedback and an indication of the overall grade (A to F). All marks are subject to agreement at the MBA Examination Board. Use at least 20 academic sources. If less than 20 academic sources are used the final mark will be capped at 40%. Do not forget to utilise IUC’s and Cardiff Met’s library and electronic resources. RESIT: Resit assignment brief remains the same but you have to write about Cadbury. Marks on the resit will be capped at 40%. Resit due dates will be advised additionally. 6 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov MBA7003 ASSIGNMENT: MARKING & FEEDBACK SHEET (2013-14) Name: ASSESSMENT CRITERIA Student number: Marks PESTEL 10 Target market 10 Microenvironment 10 Objectives 10 USP and competitiveness 10 Key strategies 20 Marketing mix 20 Technical layout 10 A 70+ B C D E 69-60 59-50 49-40 39-35 SOURCE REFERENCING CAP (20 minimum; Harvard referencing) OVERALL FEEDBACK (also see comments on assignment): 1st marked by: 40% F 34-0 Feedback (see also assignment) cap Signed: Dated: GRADE Signed: Dated: GRADE Second Markers’ comments (if relevant): 2nd marked by: Consolidated mark and comments: FINAL MARK External Examiner comments (if relevant): 7 |Page International University College Cardiff Metropolitan University Programme: MBA Module: MBA 7003 Marketing Lecturers: Vesselin Blagoev, Stanislav Ivanov Marking criteria Assignments achieving a mark of 70 and above (score A) This grade will be assigned to work which is considered to be of a very high standard and which meets every criterion: meeting the assessment task completely; being written in the recommended format and of an appropriate length; giving a clear, concise and well-structured analysis; a wide range of recent, relevant and appropriate reading; clear and appropriate relation of theory to practice; examples of analysis of practice to support and/or question established theory; full bibliography and appropriate referencing; Marks above 80 will only be given to work considered to be outstanding and original both in the way it is written and in its ability to integrate theory and practice. Assignments achieving a mark of 60 - 69 (score B) This grade will be assigned to work which is considered to be of a high standard and which meets every criterion. However, it may not show the depth of understanding nor the breadth of reading as work graded with an A: meeting the brief of the assessment task completely; being written in the recommended format and of an appropriate length; using relevant examples, which are analyzed; a range of recent, relevant and appropriate reading; relation of theory to practice; adequate referencing and a full bibliography; Assignments achieving a mark of 50 - 59 (score C) Work graded at this level will be sound and will address the assignment brief and meet the majority of the criteria. Students should include work drawn from their own experience where appropriate, which at points will be more than purely descriptive: meeting the brief of the assessment task; being written in the recommended format and of an appropriate length; examples from practice, which are often more descriptive than evaluative; some reading, perhaps not as wide, recent or relevant as possible; providing a bibliography; Assignments achieving a mark of 40 - 49 (score D) Work at this level will be of a generally low standard and will barely meet the stated criteria: lacking precision about the brief of the assignment, but just meeting the necessary criteria; barely meeting the requirements set; attempting to engage critically at points; being descriptive rather than critically evaluative or analytical; making assertions without providing evidence at points; attempting to link theory with practice; limited references to reading; 8 |Page