R U SS E L L SM IT H
(801) 849-8664 • (801) 558-5275 • SmithRussell@comcast.net
SUMMARY

Over fifteen years IT experience including software development, database design, project
management, system operations, training and desk side support. Programs have targeted UNIX,
System i, VMS (DEC Alpha) and PC hardware and were written using SAS, Visual Basic, Delphi,
IBM Command Language, RPG and Visual Basic for Applications (VBA). I have performed all tasks
of Business Analysis and Project Management.
ACCOMPLISHMENTS

Automated Excel to retrieve SAS output data from network and generate Excel workbook file
containing thirty-nine worksheets complete with formulas, formatting and watermarks saving
twenty-four man-hours per quarter.

Designed and built project billing and tracking program for consultants’ weekly reports saving
two hours per consultant per week.
EMPLOYMENT
Service Representative
Delta Global Services
2009 to 2012
Assigned to ensure nine manned Delta sites had sufficient computer parts to meet assigned Service
Level Agreement uptime requirements. Monitored workflow tool for parts escalations at 105 sites in
western US, Pacific Islands and Asia. Parts were sourced and tracked during shipping. Arranged for
Return Maintenance Authorizations and shipment of faulty parts in accordance with Delta’s agreements
with repair vendor. Used MS Excel, Access, Word, HP Service Manager and HP Asset Manager.
Technical Support Agent
TeleperformanceUSA
2006 to 2009
Took inbound calls from Dell customers who had technical difficulties with Dell products. Scope included
consumer level computers, printers, monitors and internet hardware. Internet access problems,
operating systems and software purchased from Dell was also covered. Used MS Excel, Word and Dell’s
proprietary journaling program.
Senior Consultant
Keane, Inc.
2005 to 2005
Client – Blue Cross Blue Shield of Vermont: Tasked to write a master program using SAS to initiate 400+
End of Month programs that used data from SQL Server and DB2. Also responsible for all SAS program
and table maintenance and new development. Ran SAS programs on demand for internal and external
customers. Used SAS 9, SQL, MS Excel, Word, Access, DOS batch files and file repository.
SAS Consultant
Comsys, Inc. (6 wk contract)
2005 to 2005
Client – The Hartford: Client actuaries asked team to extend SAS program arrays to enable loss
predictions further into the future. Also necessary to edit all code that worked with arrays to enable
loading and processing of additional data. Team of five accomplished edit, test and redeployment of 128
programs in six week period. Used SAS 9, MS Access, Excel, Word and Mathcad.
Freelance SAS Consultant
Pegus Research (1 mo contract)
2005 to 2005
Wrote SAS 9 programs to extract and align data from dissimilar phone and hard copy survey responses.
SAS was used to load data into tables and run basic statistical analysis on it. Employed SAS Macros and
ODS to produce Word document (.doc) file output for presentation to client. Used SAS 9 and MS Excel
and Word.
Senior Consultant
Keane, Inc.
1997 to 2005
Client – Mity-Lite: Team was contracted to write multi-user sales automation tool in Delphi. New
program interfaced with accounting program and accessed data from Informix on Unix server. Reworked
some MS Access applications to align existing reports to new business rules. Used Delphi III
Client/Server, Embarcadero E/R Studio, MS Access and MS Excel.
Client – LDS Church: Did Y2K software testing of programs written in SAS, VB and PowerBuilder. Wrote
statements of work and did resource estimation and risk identification/mitigation for tasks within
application outsourcing agreement. Did analysis, design, construction and maintenance of SAS, Access,
Excel and VB programs used by various departments. Used SAS 9, VB, VBA, SQL, MS Access and Excel,
DOS command line.
LANGUAGES USED
SAS versions 6, 8, 9
SQL
Visual Basic, Visual Basic for Applications (VBA), DOS batch files
Delphi
RPG II, RPG III, RPG IV
CL (IBM System i Command Language)
EDUCATION
Bachelor of Science in Information Technology – Software Engineering, University of Phoenix, 2010
Associate of General Studies with emphasis in Aviation Science, Central Texas College
MILITARY EXPERIENCE
Utah Army National Guard – April 1995 to April 2001
Forward Observer (MOS 13F), Intelligence Analyst (MOS 96B), Top Secret Security Clearance
United States Army – January 1983 to December 1987
Rotary-Wing Aviator (MOS 153B), Top Secret Security Clearance
United States Air Force – January 1976 to January 1982
Electronic Warfare Systems Specialist (AFSC 32873), Secret Security Clearance
CERTIFICATIONS

CompTIA A+,October 2006

Microsoft 70-316 Designing and Implementing Windows-based Applications with Visual C# .NET
and Visual Studio.NET, July 2006