JEFF PRILLAMAN
2321 Olde Stone Road, Midlothian, VA 23113
804.938.3448 jeff.prillaman@gmail.com
I am an innovative and experienced leader who has a proven track record delivering award
winning, globally recognized results. I deliver with a relentless customer focus, bridging the
gap between architecture, artistry, and results oriented actions.
People focus, process excellence, and diversity of perspective are my leadership key
performance indicators.
Specialties
People
Process
Perspective
Technology
Intrinsic motivation
Project and Portfolio
IT and organizational
ERP Human resources
2.0 (Autonomy,
Management (PMBOK
strategy development,
management systems
Mastery, Purpose)
Agile and Waterfall
socialization, and
(Peoplesoft HRMS)
delivery)
implementation
management,
Service oriented
Proactive risk based
Collaboration/ Wikis) –
Succession planning
business domain
scenario delivery models
BEA Weblogic portal,
Coaching, Talent
Outsourcing and
architecture
Technology as a toolset
Social networking: (Portals/
Atlassian Confluence
strategic supplier
Organizational change
for delivering business
VoIP, Telephony, Video on
management
management (ADKAR)
results, customer
Demand, Video
engagement, and
Conferencing – Cisco,
associate development.
Tandberg
Experience
Cisco Systems 2010 - Present
Managing Solutions Architect –Video Collaboration Advanced Services
October 2010 - Present
Responsible for building, staffing and launching a comprehensive consulting service built
around Business Video Strategy, Architecture, and Usage and Adoption. Full revenue cycle
client and account team responsibility for priority business video customers.
 Developed and wrote and trained engineers and business development managers on the
the primary customer engagement strategy for Video Champion services launching the
AS service in conjunction with joint orderability for the Tandberg acquisition.
 Championed usage and adoption and outcome based video solution collaboration
consulting as the tip of the spear for better market penetration and ROI with key
customers doubling their adoption rates.
Capital One Financial 2000 - Present
Director, Infrastructure Innovation, New Model Banking
May 2010 – October 2010
Led small product innovation group for the creation of Capital One’s
Jeff Prillaman 2321 Olde Stone Road Midlothian, VA 23113 p 804.938.3448
Director, DIO-HR Business & Technology Solutions
December 2006 – April 2010
Directly managed the Human Resources technology organization of ~60 resources with
associated application / vendor management, production support, and investment within
Corporate Solutions IT.
 Reduced frequency of production issues from about one a day to close to zero by
outsourcing all application development and maintenance, while delivering $25M in
savings over 5 years.
 Implemented ASP & Saas services for compensation, recruiting, case management, time
and attendance, and learning management compliance tracking reducing total cost of
ownership and increasing usability functional capabilities.
 Stabilized IT & customer relationship and rebuilt delivery and confidence in HR systems,
and retained staff capabilities.
 Selected and implemented an industry leading solution internal content delivery
network(iCDN) for delivery of video on demand and learning management.
 Delivered 2 million dollars of industry best practice custom s/w development on portal and
wiki platforms strengthening Capital One’s position as a leader in the enterprise 2.0 and
collaboration space and in support of the internal “Employer of Choice” initiatives.
 Successfully integrated 2 major HRMS bank acquisitions ~15,000 associates on time and
under budget.
 Transitioned Peoplesoft 8.8 HRMS to a virtualized HR superdome environment tripling
available on-demand capacity and eliminating pervasive risk conditions for aging Oracle
database versions.
IT Senior Manager
January 2004 - December 2006
Managed the technology investment portfolio for Capital One's award winning workplace
evolution via within corporate real estate IT(Future of Work & My Phone, My Way). This position
involved cross functional leadership (business and IT), strategy, planning and execution at all
levels within the organization.
Delivered VoIP to Capital One implementing 8,100 Cisco VoIP phones serving over 5,600 people
in 10 buildings. Program was branded My Phone My Way.
 Eliminated move/add/change costs for 15k moves per year removing ~$1.5M from the
annual CRE IT operations demand budget.
 Developed a robust customer experience rollout plan ensuring business alignment,
regardless of location or business profile/demand which delivered 95% satisfaction rate
exceeded 75% industry norm despite speed, size and complexity of cutovers.
 Achieved record setting results with up to 2,000 phones per cut-over,: executed the largest
single cutovers in the industry in a record setting 5-month period.-- Named Top 500
Innovator in Information Technology by InformationWeek, due to the innovative rollout
strategy
Served as senior technology lead for Corporate Real Estate’s rollout of alternative workplaces
branded: Future of Work, Results of the program received national attention and won the coveted
Global Innovators Award from Corenet Global. Success story was featured in the Wall Street
Journal, NPR and CIO magazine.
 50% reduction in costs. Avoided 200 million of capital investment demand via workspace
evolution.
 87% of associates prefer their new FOW environment.
 66% of associates say FOW has improved their view of Capital One.
 41% increase in overall workplace satisfaction.
 53% increase in those who believe the workplace enhances group productivity.
 27% reduction in time to get input and make decisions from peers and managers.
 46% increase in those who believe the work atmosphere is stimulating, and 60% increase
believe the work atmosphere is creative
Jeff Prillaman 2321 Olde Stone Road Midlothian, VA 23113 p 804.938.3448
Senior Business Systems Analyst: Productivity & Knowledge Mgt
November 2003 - December 2004
Technology Integration lead, responsible for release management strategies and rollout plans.
 Led product selection and developed deployment strategy for Capital One’s first enterprise
portal branded My One Place (BEA Web Logic)
 Project manager responsible for purchase and deployment of enterprise spam filters built
on Ironport and Brightmail, reducing inbound spam volume by 97%
Senior Technology Strategist: Strategic Technology
March 2000 - November 2003
Senior analyst responsible for research program: Workforce Productivity and Emerging Internet
technologies. Led numerous large scale research and strategy efforts resulting in significant
organizational and project change working directly for the CTO and the IT Strategy organization.
 Developed the teleworking enterprise strategy, and CIO End User Access Vision 2003
 Documented outsourcing best practices in support of Card production services sourcing.
 Worked closely with executive decision team to provide a comprehensive Internet Systems
Analysis supporting a reorganization of Capital One’s Ecommerce services
Jeff Prillaman 2321 Olde Stone Road Midlothian, VA 23113 p 804.938.3448
INDEPENDENT CONSULTANT 1996-2000
Owner, Principal Consultant at Tamino Group Inc
January 1996 - February 2000
Project Manager and Technology Operations for AZ Photoresist, Business Unit Electronic
Materials - Clariant Corporation
 WAN & PBX communications administration and support
 Management of all external vendor contact(product evaluation/recommendations) and
project planning/implementation.
 Major projects included: Infrastructure Y2K compliance audit for Voice, Video and Data
networks, Design Consulting, Installation, and Migration of all Network support systems
to newly constructed Data Center.
Social Entrepreneurship – Arts Advocate
Founder & President at Da Capo Virginia
April 2006 – Present
Responsible for the vision and overall business viability of the institute. Successfully transformed
from a sole proprietorship into a registered 501c3 public charity. – More info available online http://dacapova.org -- Da Capo offers musical training in a community based, passion driven
approach via choruses, private instruction, coaching, small ensembles and public performances.
Education
University of Virginia - Darden Graduate School of Business
Administration, Charlottesville, VA
Certificate, Executive Certificate in Management
Bargaining and Negotiating - Peer selection as best negotiator in class.
Managing conflict to consensus
Change mgt: Implementing change from the middle
Financial mgt for non-financial managers
Strategic thinking and management: From concept to results
The George Washington University, Washington, DC
Certificate, Master's Certificate in Project Management
The Juilliard School, New York, NY
Master of Music, Vocal Performance and Pedagogy
Westminster Choir College, Princeton, NJ
Bachelor of Music, summa cum laude, Vocal Performance and Pedagogy
Jeff Prillaman 2321 Olde Stone Road Midlothian, VA 23113 p 804.938.3448
“Jeff's passion for using technology for process improvement is amazing. His matured transformation
experience in various fields like HR, IT, and FOW & VoIP are his true professional assets. Being in added
active roles of vendor management and HR related topics, he brings in excellent leadership qualities for any
team that seeks positive energy for result oriented performance.” March 11, 2010
Manaw Modi, Strategic Technologies, Office of CTO, Capital One Financial Services
worked directly with Jeff at Capital One: Strategic Technology
“Jeff is a creative thinker in the HR and IT space. He's understands how to use the latest technologies
to "get the work done" as well as improve innovation, collaboration and productivity. Jeff also knows
change management and how to link process to people's needs as we continually try and do more
with less, yet keep focused on business growth.” March 8, 2010
Brian Hackett, Director, The Learning Forum
worked directly with Jeff at Capital One
“Jeff has a unique blend of strategic insight and tactical focus. His people-centric approach incents
his team and stakeholders to provide optimal performance. Jeff's people and project management
skills, technical background, and situational awareness create outcomes that optimize cost, client
experience, schedule, and quality delivering maximum value.” August 15, 2007
George Gosieski, MCR, CSM, GHG-IQ , Director, Workplace Strategies , Capital One
worked with Jeff at Capital One
“While at Capital One, I worked with Jeff for more than three years and found him to be an extremely
capable manager. Jeff has three excellent traits: 1. He is customer oriented and works very hard to
deliver high quality product on time and on budget, carefully managing away obstacles. 2. He works
very well with complicated vendor relationships. 3. He demands quality work and is great at
assembling the resources necessary to produce results. I would be happy to work with Jeff again in
the future.” August 15, 2007
Dana Isaacoff , Business Information Officer , Capital One
managed Jeff indirectly at Capital One
“Jeff's periodic, intensive, and often personal dialogues with three of my PhD students (in
information systems at Virginia Commonwealth University) have fundamentally changed how they
see people, organization, and information, as well as deepened their ways of being not just a
researcher, but also a whole person. I credit Jeff for this. I give Jeff my full endorsement.” May 20,
2005
Allen Lee
was with another company when working with Jeff at Capital One
Jeff Prillaman 2321 Olde Stone Road Midlothian, VA 23113 p 804.938.3448