Activity 2: Analyse how businesses are organised.
Prepare a brief report on each business that describes their organisational structures. Select one of your chosen businesses and
in a suitable format (as in Activity 1):

describe its functional areas and the role each plays in the operations of the business
Functional Areas and its role in the operations of X
A functional area is………………………
or
To ensure X runs smoothly it has been broken down into functional areas………………A functional area is
or
In this section of my report I will describe the functional areas with X and the role it plays…………….
or
There are many functional areas in……………………..
(You don’t have to use the table below, you could discuss each functional areas in a paragraph)
Functional Area
Description
Role it plays within X
(Be sure to discuss the purpose of the functional area and what are the activities within the role is plays, see page x of the book)

explain how the different functional areas communicate between themselves and with others outside the
business
Overview of Communication
Communication is critical because………………..
or
All Businesses need to communicate effectively to survive…………
or
Communication is critical within X but also when X communicates externally with its suppliers and customers………………
(You will need to briefly discuss internal and external communication, you will need to discuss formal and informal
communication)
There are a number of different forms of communication……………….
(you will need to discuss in detail and using examples from your chosen business 1) Oral 2) Video 3) Written & 4) Graphical and
explain under which situation each type is used)
Communication within and across functional areas (internal)
In this section I will discuss what type of communication occurs within and across functional areas………..
(you will need to discuss each functional area in turn)
Within HR there is a wide range of communications that occurs………..
or
HR communicates using many forms of communication……….
or
When HR seeks to recruit a new employee they will already have communicated with the functional area requiring the new
employee……….
or
HR will be made aware of the need to recruit an additional employee by another department, this normally occurs through email
(written) before a meeting is arranged (oral)……….
or
Through my research I have discovered that there are different types of communication that occurs within the HR
department……….
(You will need to discuss communication for all the functional areas giving specific examples of what is being internally
communicated and why and what type it is (oral, video, written, graphical)
Communication with others outside X (external)
As I have shown communication within X is important but so is external communication with customers and suppliers……….
or
All functional areas in X communicate externally and in this section I will detail which form they use and why………..
(you will need to discuss each functional area in turn)
Marketing and Sales in X use many different forms of external communication, such as………
Human resources in X might look to recruit externally, they often use an recruitment agency, initially oral communication will
occur via the telephone…………
Administration may be required to speak to an external supplier……………..
(You will need to discuss communication for all the functional areas giving specific examples of what is being externally
communicated and why and what type it is (oral, video, written, graphical)

explain, with examples, which are the most important forms of communication used by the chosen business
and why.
Most important forms of communication
Communications are critical if the business is to survive and prosper……………here I will discuss the most important forms of
communication…………
or
I have shown that different forms of communication occurs both internally and externally here I will highlight the most important
ones…………..
or
The most important forms of communication are…………
(You will need to consider the most important forms of communication that occurs, perhaps its communication with their
customers (both potential and actual), perhaps it is communication that occurs with the suppliers, or communication that occurs
within the organisation. You could detail it in the form of a table like below:
Form of communication
Purpose
Justification with examples