Goods Receipt Compliance (GRC) Tool
Goods Receipt Compliance (GRC) Tool
The GRC application is a role based tool which provides John Deere with a method for
capturing goods receipt compliance problems. GRC supports a common enterprise process
for goods receipt compliance, metrics and a corrective action feedback loop, focusing on
EDI 856 Advanced Ship Notification (ASN), Ship Label, and Packing List.
GRC captures all ASN and receiving dock errors as material is being receipted and provides
the feedback loop with the suppliers for correction of the problems.
Document Overview
This document will introduce the Goods Receipt Compliance (GRC) application functions.
Document Objectives
This documentation will help you to perform the following tasks.

Become familiar with the GRC Tool user roles

Search for Issues
 Download search results
 View Issues

Review Email Notifications

Respond to Issues
 Select Root Cause and Resolution for Errors
 Add/view attachments
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Goods Receipt Compliance (GRC) Tool Basics
Table of Contents
GOODS RECEIPT COMPLIANCE (GRC) TOOL................................................................................ 1
DOCUMENT OVERVIEW ............................................................................................................................. 1
DOCUMENT OBJECTIVES ........................................................................................................................... 1
GOODS RECEIPT COMPLIANCE (GRC) TOOL BASICS ................................................................ 3
ROLES AND PERMISSIONS ......................................................................................................................... 3
STARTING THE GRC APPLICATION ........................................................................................................... 4
JD SUPPLY NETWORK SUPPORT ............................................................................................................... 5
HELP INFORMATION .................................................................................................................................. 5
SCREEN PROMPTS AND ERROR MESSAGES ............................................................................................... 5
SEARCH GOODS RECEIPT ISSUES ..................................................................................................... 6
ISSUE STATUS INDICATORS ....................................................................................................................... 7
DOWNLOAD SEARCH RESULTS ................................................................................................................. 7
SEARCH RESULTS FIELD DESCRIPTIONS ................................................................................................... 8
VIEWING ISSUES ...................................................................................................................................... 10
EMAIL NOTIFICATIONS...................................................................................................................... 11
DEERE EDITOR AUTOMATIC EMAIL ........................................................................................................ 11
SUPPLIER RESPONSE AUTOMATIC EMAIL ............................................................................................... 12
RESPONDING TO ISSUES .................................................................................................................... 13
ADD/VIEW ATTACHMENTS ..................................................................................................................... 14
VIEW SUPPORTING DOCUMENTS ............................................................................................................ 15
ROOT CAUSE AND RESOLUTION FOR ERRORS ........................................................................................ 15
SUBMIT THE USER RESPONSE ................................................................................................................. 15
GLOSSARY............................................................................................................................................... 16
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Goods Receipt Compliance (GRC) Tool Basics
Goods Receipt Compliance (GRC) Tool Basics
Roles and Permissions
John Deere employees and John Deere Suppliers will use the GRC application. Users
require a valid John Deere or JDSN (John Deere Supply Network) userid and password to
access the application.
Users will be assigned to one of the GRC user roles. User roles are described in the table
below. Non-Deere employee users who are acting on behalf of Deere may be assigned to
the Editor or Viewer.
Role
Description
Editor

Examples: Deere and non-Deere receiving location personnel; EDI
Coordinator.

Users with the Editor role are able to:
o create new issues
o edit and/or view existing issues.
o add, edit and delete attachments
o select the appropriate Deere and supplier contacts for the
issue.
o view and add Deere internal comments.
Deere Viewer

Users with this role are able to:
o create new issues
o view issues and their attachments.
o view and add Deere internal comments.
Supplier

Note: There are 2 Supplier roles: External Supplier and
Interfactory Supplier (John Deere Employee).

Suppliers are able to:
o respond to issues
o view issues and attachments
o add attachments and issue comments.

Supplier Profile contacts with the Business Role of EDI, JDSN Web
EDI or Logistics are retrieved as supplier contacts in the GRC
Tool based on the unit selected.

Selected supplier contacts receive email notification when issues
are submitted. The email message contains a link to a specific
issue in the GRC Tool.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
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Goods Receipt Compliance (GRC) Tool Basics
Starting the GRC Application
Use these steps to start the GRC Application from the JD Supply Network (JDSN) page.
1. Display the JD Supply Network page.
This page is located at https://jdsn.deere.com/
2. Type your John Deere userid (i.e., ou12345) in the User
Name box.
3. Click in the Password box and type your password.
4. Click the Sign In button.
5. Click on the I Accept button on the JDN Terms and
Conditions of Use Agreement page. The My JDSN Home
Page displays.
6. Click on the Applications link at the top of the page.
7. Select Goods Receipt Compliance Tool (GRC) from the list of JDSN applications to
display the application mini home page.
The application mini home page includes links to other related information, including Business
Objects reports and training materials.
You may also position the mouse over the Delivery option on the Quick Launch Menu and
select Goods Receipt Compliance Tool (GRC).
8. On the application mini home page, click the Access Goods Receipt Compliance
Application button to display the GRC Main Menu.
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Goods Receipt Compliance (GRC) Tool Basics
JD Supply Network Support
All Suppliers/External users as well as U.S. and Canadian Deere employees can call the
Supply Management Enterprise Support Center at 800.939.1499 for help with
applications available from JD Supply Network (JDSN). Anyone calling will be asked for his
or her userid.
There are other JDSN resources to assist you including the FAQ's section, Resource
Center, and individual Unit Supply Management information where you can find specific unit
contact information.
Help Information
Click the help link to display help information pertinent to the JDSN Goods Receipt
Compliance Tool Application.
Select the contact us link to display the Supply Management Enterprise Support Center
phone numbers, jdsupply@deere.com email link and, for European users, an email form.
Click the “tabs” at the top of the help page to display FAQ, Glossary or Contact Us
information.
Click the “X” button in the upper right corner to close the help window and return to the page
you were viewing before selecting help.
Screen Prompts and Error Messages
If an error occurs, an error
message appears and the field
with the incorrect information is
highlighted in red.
Click OK to close the error
message. Correct the error and
submit again.
Messages also appear in the message area in the
upper left corner of the screen.
Click the message number link to display specific
information about the message. Click the close
button to close the Help window for the error message.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
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Search Goods Receipt Issues
Search Goods Receipt Issues
Use the steps listed below to search for Goods Receipt Issues.
1. Log on to the GRC tool and display the Main Menu.
2. Click on the Search Goods Receipt Issues link to display the Search Issues screen.
3. Enter criteria in any of the search fields to limit the results.
Deere Status options are: New, In Progress, New or In Progress, Deere Complete and All.
Press and hold the Ctrl key on your keyboard to select multiple John Deere Units.
Supplier Status options are: No Response From Supplier, Supplier Working on it, Supplier
Completed and All.
Expanded View: Choose Yes if you wish to see additional fields of information for the issues.
Suppliers may view all fields except Updated Comments (Deere comments/discussion)
4. Click on the Retrieve button to
see a list of search results.
The Vendor/Supplier Number
field drop-down list includes any
supplier numbers associated with
your User ID.
Search results display up to 500
issues. If results return more than
500 records you may use the
Download button to download
the search results to Excel and
view all results there.
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Search Goods Receipt Issues
Issue Status Indicators
Deere/Supplier
Status Indicator
Deere Status
Supplier Status
New
No Response from Supplier
In-Progress
Supplier Working on it
Deere Complete
Supplier Completed
See the Search Results Field Descriptions table that follows for a complete list of fields
displayed in the search results along with a description of each field.
Download Search Results
If results return more than 500 records you may use the Download button to download the
search results to Excel and view all results there. Or you just may prefer to review the
issues returned in Excel.
Use the following steps to download search results to Excel.
1. Perform the desired search and view the results.
2. Click on the Download button to display the File Download dialog box.
3. Do one of the following:

Click on the Open button to start Excel and immediately display the search results in
an Excel spreadsheet.

Click on the Save button to save the information in an Excel document you can open
later.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Search Goods Receipt Issues
Search Results Field Descriptions
Field
Description
Issue Number
The system assigned number for the issue, or problem related to the
goods receipt process
Deere Status
The assigned status of the current issue number according to John Deere
Supplier Status
Status of supplier activity related to the issue, as selected by supplier or as
default selected by web tool application.
Note: Default status is No Response from Supplier
Unit
The John Deere unit that orders the Material/Part/Item Number
Vendor/Supplier Number
Unique number assigned to a supplier to identify them in Deere systems
Vendor/Supplier Name
Supplier company name
Material Number
One of the material numbers on the delivery with the problem
This is used in combination with the Unit Code to find the Vendor/Supplier
and Purchasing Document Number/PO Number
Number of Part Numbers
Impacted
If there is more than one Material/Part/Item Numbers on the load, this
should indicate a count of unique numbers on the load
Purchasing Document
Number
Typically the Purchase Order or Scheduling Agreement number assigned
to the part number
Problem Description
Describes the problem that was encountered when the material was being
received
Problem Comments
Further defines the problem encountered. These comments are viewable
by suppliers.
Immediate Corrective
Action
What the John Deere representative thinks should be done right away to
fix the problem
Immediate Corrective
action Comments
Further explanation related to the selected Immediate Corrective Action
Planner Name
Name of John Deere planner assigned to the part in factory purchasing
system
Requestor
Name of the person who created the original issue entry in GRC web
application
Requested Date
The date the issue was entered into the system
Last Updated By
The name of the user who performed the last activity for the issue
Last Activity Date
The last date that the issue had some type of edit or change
Additional Expanded View Fields
Pack List Number
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The unique number on the Packing List document, or in the ASN, that is
noted as the Packing List number
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Search Goods Receipt Issues
Field
Description
ASN Number
Also called the Shipment ID or SID number, this is the unique number
used to clearly identify, in EDI, the ASN associated with this shipment
Received Quantity
Quantity of parts shipped by supplier and received by Deere for a given
part number as indicated by shipping label and / or physical count
Pack List Quantity
Quantity of parts shipped for a given part number as indicated by the
Packing List data
ASN Quantity
Quantity of parts shipped for a given part number as indicated by the ASN
data
Order Quantity
Quantity of parts ordered by Deere for a given part number as indicated by
the purchasing system data
Deere Attachments
Electronic document(s) attached by Deere to the GRC Issue
Updated Comments
Running comments that John Deere employees enter to keep track of
what has been changed or done with the issue
Note: Available and visible to John Deere employees only
Supplier Last Updated
By
Name of supplier contact assigned to user ID, the last time supplier
information was edited or added to the issue
Supplier Last Activity
Date
Timestamp for the last time a supplier edited or added information on the
issue
Root Cause for Error
The event or reason responsible for why the issue occurred, as per the
responsible party
Root Cause for Error
Comments
Further explanation of the identified root cause for error
Root Cause Resolution
Actions that the responsible party has taken, or will take, to keep the issue
from re-occurring
Root Cause Resolution
Comments
Further explanation of the root cause resolution
Supplier Attachments
Electronic document(s) attached by supplier to the GRC Issue
Search results for suppliers/external users contain all the fields in the table above EXCEPT for
the Updated Comments field. (Deere internal comments/discussion)
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Search Goods Receipt Issues
Viewing Issues
To view any issue, click on its Issue
Number link in the search results.
In Progress Issues may open in
Edit Issue mode for users
assigned to the Editor role for the
selected issue.
Click the View File link for a Supplier
or Deere file attachment to open and
view it.
Deere employees may enter
information into the
Comments/Discussion field and
click the Post Comment button.
Click the Save button to save
comments added.
Click the Cancel button to close the
issue page and return to the search
results.
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Email Notifications
Email Notifications
There are two types of automatic email notifications sent as a result of using GRC: email
sent from a Deere editor to a Supplier, and email sent as a result of a Supplier response
to Deere. The subject line of email includes the issue number, problem description, and
Deere Status. The email body contains a brief summary of the problem and a link to the
Goods Receipt Issue in the GRC Tool.
Deere Editor Automatic Email
Deere editor email (below) is automatically sent once the Submit button has been selected
by the editor on the Edit Issue page. The editor determines who else will receive email by
selecting radio buttons (Deere planner and supplier contacts), selecting specific supplier
contacts that appear in Supplier Contacts section, and by manually adding email recipients
in the Copy others on email field. The name of the Deere editor who last updated the issue
before submitting it will appear in the From line of the email message.
The Deere editor email will also be sent automatically to all selected recipients when the
Deere status is changed to Deere Complete. The status is noted on the subject line of the
email message. The Deere editor and requestor will automatically receive a copy of all
GRC emails anytime the issue is submitted.
If the editor wants to update the GRC issue, or add internal comments without sending an email
to supplier contact(s), editor must select No in the Notify Selected Supplier Contacts field on
Edit Issue page.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Email Notifications
Supplier Response Automatic Email
The Supplier response email (below) is automatically sent once the Submit button has
been selected by the supplier on the Edit User Response page. The supplier contact who
submits the response will appear in the From line of the email message. The message will
be sent to the Deere editor, and a copy will be sent to the requester, supplier responder and
all supplier contacts who received the original email message from Deere. The subject line
starts with the statement “Supplier has responded to…” and includes the issue number, brief
description and the status.
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Responding to Issues
Responding to Issues
Suppliers receive email notification from the GRC Tool for shipment problems requiring their
action and response. The email message contains a link to the specific issue in the GRC
application. Suppliers may also log into the GRC Tool and search for issues using the
Search Goods Receipt Issues link on the Main Menu.
Use the steps listed below to submit a response to an issue.
1. Do one of the following to display the Edit User Response page for the issue.

Click on the issue link in the email message.

Use the Search Goods
Receipt Issues link on the
Main Menu to find the issue.
OR
See the Search Goods Receipt
Issues section of this manual for
instructions and more information
about searching for issues.
John Deere Packing List Standard
John Deere Ship Label Standard
John Deere EDI856(ASN) Guideline
John Deere Bar Code Label Standard for Service Parts
2. Review the information.
John Deere Packing List Standard
John Deere Ship Label Standard
John Deere EDI856(ASN) Guideline
John Deere Bar Code Label Standard for Service Parts
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Responding to Issues
Add/View Attachments
3. Click a document link in the Deere Attachments field if you wish to view documents that
have been attached to the issue by a Deere user.
John
John
John
John
Deere
Deere
Deere
Deere
Packing List Standard
Ship Label Standard
EDI856(ASN) Guideline
Bar Code Label Standard for Service Parts
4. A supplier can attach documents that provide additional information regarding the issue.
Examples of documents you may attach are Proof of Delivery (POD) or EDI
Transmission. Use the steps listed below to add and view file attachments.
a. Click on the Browse button to display the Choose File dialog box.
b. Navigate to the desired file and click on it once to select it.
c. Click on the Open button to add the file path to the Add New File Attachment
field.
d. Click on the Upload File button to add the file to the File Attachments list.
e. Repeat steps a - d to include additional documents.
Click on the View File link to view an attached document. Click on the Delete File link to
remove the file from the issue.
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JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Responding to Issues
View Supporting Documents
Links to supporting documentation
provide additional information and
John Deere requirements
associated with the goods receipt
process.
John Deere Packing List Standard
John Deere Ship Label Standard
John Deere EDI856(ASN) Guideline
John Deere Bar Code Label Standard for Service Parts
Click the links to display the
documents in PDF format.
Root Cause and Resolution for Errors
5. Select the appropriate option in the Supplier Status field.
If the issue response is not complete or you are still awaiting additional information, you may
select Supplier Working on it from the Supplier Status list and submit the issue.
If the issue response includes complete information, and you agree that issue was correctly
assigned to supplier, select Supplier Completed from the drop-down list.
6. Select the appropriate Root Cause for Error from the drop-down list and provide
additional comments in the Root Cause for Error Comments field.
7. Select a Root Cause Resolution that will be used to help avoid future problems.
8. Provide additional
information related
to the Root Cause
Resolution in the
Root Cause
Resolution
Comments field.
Submit the User Response
9. Click on the Submit button when complete to submit the issue.
If the issue is submitted successfully, you will
generate an auto-email to the Deere
contacts, and you will be returned to the
Search Issues page where a confirmation
message will appear on the message line in
the upper left corner of the screen.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Glossary
Glossary
Term
Definition
ASN
Advance Ship Notice - refers to an EDI transaction sent by the
supplier at the time of shipment, containing all pertinent data to
describe the contents of the shipment before it arrives at Deere.
Also called the Shipment ID or SID number, this is the unique
number used to clearly identify the ASN in EDI associated with this
shipment
Quantity of parts shipped for a given part number as indicated by
the ASN data
Electronic document(s) attached by Deere or supplier to the GRC
Issue
JDSN business role assigned to supplier contact for selected Deere
unit
Supplier sends the ASN with the CANCEL code for a previously
sent ASN. ASN shipment ID number cannot be re-used for future
shipments within 13 months.
Running comments that John Deere employees enter to keep track
of what has been changed or done with the issue
Note: Available and Visible to John Deere employees only
The package that the parts are shipped in
Action taken to correct a problem
The assigned status of the current issue number according to John
Deere
Shipment sent to another supplier prior to final shipment to Deere,
or billed party
Change or add information on GRC issue page prior to submitting
for auto email
Evaluated Receipts Settlements - The procedure by which payment
to the supplier is based on receipt of material, ASN information and
purchase order quoted pricing. Supplier payment is systemgenerated using the packing list number as the invoice reference.
Supplier does not send an Invoice.
This allows user to see all fields associated with the issue
ASN Number
ASN Quantity
Attachments
Business Role
Cancel ASN
Comments/Discussion
Container
Corrective Action
Deere Status
Drop-Ship
Edit Issue
ERS
Expanded View
File Attachments
Get Supplier and Doc Number
Goods Receipt
GRC
Immediate Corrective Action
Immediate Corrective Action
Comments
Interfactory Order
Issue Number
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This is where you can attach copies of documents to help define
the problem
These documents can be scanned documents, word, excel, etc.
Button on Create and Edit pages user selects to retrieve supplier
number, supplier name, and purchasing document number, after
selecting unit and part number
Receiving process for shipments to John Deere facility, or to a
warehouse receiving or packaging on behalf of John Deere.
Goods Receipt Compliance
What the John Deere representative thinks should be done right
away to fix the problem
Further information to explain the Immediate Corrective Action
selected
Material ordered and shipped from one John Deere location to
another John Deere location
The system assigned number for the issue, or problem related to
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
Glossary
Term
Definition
JD-QPS
JDSN
John Deere Unit
Goods receipt process
John Deere Quality Production System
John Deere Supplier Network (https://jdsupply.deere.com)
The unit that orders the Material/Part/Item Number
Last Activity Date
Last Updated By
Material/Part/Item Number
Notify Planner
Notify Selected Supplier
Contacts
Number of Part Numbers
impacted
Order Quantity
Original ASN
Packing List / Pack List
Pack List Number
Pack List Quantity
Planner Name
Problem Description
Problem Comments
Purchasing Document Number
RACF Group
RACF User ID
Received Quantity
Replacement ASN
Requested Date
Requestor
The last date that the issue has had some type of edit or change
The name of the user ID that performed the last activity for the
issue
At least one of the material numbers on the delivery with the
problem.
This is used in combination with the Unit Code to find the
Vendor/Supplier and Purchasing Document Number/PO Number
Radio button used to copy planner on auto-email
Radio button that will allow user to select or de-select all supplier
contacts that could receive the auto-email for the issue.
If there is more than one Material/Part/Item Numbers on the load,
this should indicate a count of unique numbers on the load
Quantity of parts ordered by Deere for a given part number as
indicated by the purchasing system data
The first transmission of a specific ASN from the supplier.
Paper document sent with each shipment describing the contents
of shipment and containers at part level. (see Packing List
Standard)
The unique number on the Packing List document, or in the ASN,
that is noted as the Packing List number
Quantity of parts shipped for a given part number as indicated by
the Packing List data
Name of John Deere planner assigned to the part in factory
purchasing system
This describes the problem that was encountered when the
material was being received
Use this to further define the problem encountered
Typically the Purchase Order or Scheduling Agreement number
assigned to the part number
RACF User groups are used to control access to JDSN
applications such as GRC, Open Orders, and others
John Deere assigned User ID's
RACF User group name for John Deere assigned User ID's that
can access GRC and other JDSN applications
Quantity of parts shipped by supplier and received by Deere for a
given part number as indicated by shipping label and / or physical
count
Supplier sends a Replacement (REPLACE) or corrected ASN to
overlay the Original ASN previously sent data.
The date the issue was entered into the system
Name of person that created the original issue entry in GRC web
application
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
Copyright © Deere & Company
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Glossary
Term
Definition
Root Cause for Error
The event or reason responsible for why the issue occurred, as per
the responsible party
Use this to further explain the identified root cause for error
Root Cause for Error
Comments
Root Cause Resolution
Root Cause Resolution
Comments
Stock Transfer Order
Supplier Attachments
Supplier Contact
Supplier Last Activity Date
Supplier Last Updated By
Supplier Status
System ASN
Triggers
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Actions that the responsible party has taken, or will take, to keep
the issue from re-occurring
Use this to further explain the root cause resolution
Interfactory order in SAP between two Deere units
Electronic documents provided by the supplier that relate to the
issue
Name of supplier contact that was selected to receive auto-email
and expected to respond to questions on root cause and resolution
issues
Timestamp for the last time a supplier has edited or added
information on the issue
Name of supplier contact assigned to user ID, the last time supplier
information was edited or added to the issue
Status of supplier activity related to the issue, as selected by
supplier or as default selected by web tool application
An ASN sent via EDI by the supplier and loaded through system
applications.
EDI Transaction used to send confirmed information in a "pull"
system environment, usually driven by a Kanban or trigger system
based on usage from the forecasted quantities received on the EDI
(830) Planning Schedule/Material Release blanket orders.
JDSN Goods Receipt Compliance (GRC) Tool - Suppliers
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