EVERRET ESPADERO
Mobile: +974 - 3018 - 8413
Email: ever.espadero@gmail.com
ABOUT ME
I have more than seven (7) years of industry experience in three different fields. I started my
career as a Technical Support Representative in a Business Process Outsourcing Company; that
is where my computer and communication skills have been enhanced. Then, I had the chance to
work in a Building Construction Company as an Office Secretary; that is where I develop my
interpersonal skills. Then, I moved to academe as an Office Assistant to the Office of the School
Registrar; that is where developed my attention to detail and accuracy. Currently, I am working in
Arab Engineering Bureau as a Receptionist cum Secretary in Qatar; I am still open for
opportunities though.
PERSONAL INFORMATION
Location:
Course:
Age:
Sex:
Civil Status:
Nationality:
Doha, Qatar
Bachelor of Science in Computer Science (graduated)
29
Male
Married
Filipino
WORK EXPERIENCES
Receptionist cum Secretary (March 2013 – Present)
Contracts and Planning Department
Arab Engineering Bureau, Doha, Qatar
The company provides Professional Consultancy Services with offices in Abu Dhabi, Oman,
Philippines, and Malaysia.
Duties and Responsibilities
 Prepares document for tender – the papers required for technical and commercial submission,
liaises with colleagues if necessary.
 Makes correspondences, drafts letters for extension of time, expression of interest,
submissions, etc.
 Answers telephone calls and directs them to appropriate department if necessary.
 Receives clients, visitors, or suppliers for the Chief Operating Officer, GM of Pre-Contract
Services, GM of Project Development, Head of Contracts and Planning, Architectural Design,
and Interior Design.
 Schedules meetings and books conferences.
 Liaises with other departments.
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Office Assistant (March 2008 – Nov 2012)
Office of the School Registrar
JH Cerilles State College (JHCSC), Pagadian City, Philippines
The company is a Higher Education Studies offering various courses for Western Mindanao region. I
reported to the Office of the School Registrar.
Summary of Duties and Responsibilities:
 Inputted into the system the subjects offered every semester.
 Facilitated during enrollment period.
 Generated/printed class lists to be given to the Deans of every department for distribution to
teachers/instructors.
 Handled adding and/or dropping of subjects within the 2 weeks in beginning of the semester.
Adding and/or dropping are/is allowed by the school within 2 weeks once regular classes have
started.
 Generated/printed grade sheets for distribution to faculty members.
 Verified the grades encoded by the teachers in the system.
 Consolidated printed grade reports per teacher in a department in every semester.
 Generated/printed reports of students who applied for graduation.
 Pulled up the records of graduating students from the system and made an individual files for
them for evaluation.
 Prepared Transcript of Records (TOR) and Diploma.
 Assisted the School Registrar in creating reports.
Taught 2 IT subjects during the evening as part-time.
 Intro to Information Technology
 Computer Programming II
Office Secretary (June 2006 – March 2008)
Gelvic Manpower and Construction, Iligan City, Philippines
The company is engaged in building and construction within Western Mindanao area. I reported to
the General Manager.
Summary of Duties and Responsibilities:
 Handled main clerical duties including composing and typing project correspondence, sorting
mail, submitting construction permit requests, scheduling meetings, and making copies of
documents for construction bids and projects.
 Answered telephone calls, responded to general questions from clients and suppliers, wrote
messages, and transferred calls.
 Organized the project and office files including payroll documents, project billing summaries,
worker’s compensation documents, blueprints, contracts, and supplier invoices.
 Assisted the accounting department or bookkeeper with the accounts payable, billing, and
payroll.
 Used software programs to update and keep track of the cost of building materials and labor
for each project.
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Technical Support Representative for Norton Antivirus (April 2004 – May 2006)
Symantec Essential Horizon (EH) Program
Sutherland Global Services, Davao City, Philippines
The company is a technology and analytics enabled Business Process Outsourcing enterprise
delivering end-to-end integrated BPO Solutions. Our core products are Norton 360, Norton Internet
Security, Norton Antivirus, and others. I reported to the Program Manager of Symantec EH.
Summary of Duties and Responsibilities:
 Took second-level of Support Calls – a role that is similar to Subject Matter Expert (SME) of the
account.
 Verified the account holder for authorization to open the account.
 Handled computer diagnostics to determine any presence of virus.
 Took over customer’s computer through remote access to handle product installation, reinstallation, removal, or run some diagnostics.
 Determined computer issues to recommend the right software solutions for the customer.
 Handled online payments through credit cards, debit cards, or savings accounts for new
purchases or subscription renewals.
 Verified the subscription adjustment requested by the customer and processed adjustment if
necessary.
 Processed refunds for buyer’s remorse or unauthorized renewals on the customer’s account.
 Utilized all available software tools to deliver excellent customer service.
 Worked efficiently in a pressured working environment by developing the ability to multi-task.
EDUCATION
Bachelor of Science in Computer Science (BSCS)
Saint Columban College
Pagadian City, Philippines
Bachelor of Science in Elementary Education (BSED)
Lucan Central Colleges
Pagadian City, Philippines
Master in Business Administration (MBA) – earned units
Saint Columban College
Pagadian City, Philippines
CERTIFICATES/TRAININGS/SEMINARS
 National Certificate II in Computer Hardware Servicing
Given by: Technical Education and Skills Development Authority
 Training Methodology I and Assessor’s Methodology I
Given by: Technical Education and Skills Development Authority
 ICT Forum for Academe, Business Sector and Government Agencies of Zamboanga
del Sur
 Philippine Society of IT Educators (PSITE) and Council of Deans of Information and
Communication Technology (CODICT) Region IX General Assembly
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COMPUTER SKILLS
 Microsoft Office Suite (Word, Excel, Powerpoint, Access)
 Programming Languages (Java and C++)
 Windows Operating Systems
 Hardware and Software Installation
REFERENCES
Joniel Calibo
School Registrar
JH Cerilles State College
Pagadian City, Philippines
+63-933-1427804
Nathaniel Demandaco
Program Manager
Symantec Essential Horizon
Sutherland Global Services
Davao City, Philippines
+63-912-9800991
CERTIFICATION
I hereby certify that the above-mentioned information is true and correct to the best of my
knowledge and belief.
Everret B. Espadero
Applicant
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