JEANNE FARR
kay.farr@earthlink.net
210-316-0086
SUMMARY
Functional/technical IT professional with proven achievements in Tier 1 (SAP - ERP) project consulting, business analysis,
technical writing, change and release management, ITIL-based call center service delivery and support, risk management, and
customer/vendor relationship management. Over 20 years in IT, 16 years in SAP, 9 years in leadership and liaison roles, 9 in
applications development and systems administration, 6 in sales, marketing, and business development, 2 years SOX auditing,
and 4 in data center operations. Big 4 experience through employment with KPMG, Price Waterhouse, and project
partnership with Andersen, Deloitte, and Booz-Allen Consulting. Effective communicator and cultural liaison at all levels with
proven ability to drive cross-team and virtual collaboration with complex global employers such as PepsiCo, Royal-Dutch
Shell and SAP AG. Talent for detailed tactical planning and execution while advocating strategic change. Dedicated
researcher, analyst, and documentation specialist with an eye for process improvement and quality control. Visionary problem
solver. Industries include Consumer Products, Retail, Telecommunications, Public Sector, Utility, Oil and Gas, High Tech,
Software, Banking, and Insurance. International business experience includes Brazil, Holland, Spain, U.K. (expatriation),
France, Germany, and Canada.
KEY ACCOMPLISHMENTS
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SAP Release Delivery and Change Review Lead for PepsiCo North America for a complex onshore/offshore
environment across multiple IT organizations and landscapes. Single point of contact for release-level integration,
tracking and migration. Provided risk mitigation and quality design control of cross-functional/cross-system changes
via virtual change review forum leadership.
Project Lead/Analyst and System Administrator during joint SAP-AG development pilot for strategic landscape
monitoring. Established baseline architecture proof-of-concept for future efficient, proactive alerting and root cause
analysis for PepsiCo. System architecture included SAP Solution Manager (Business Process Monitoring), SAP SRM,
SAP SD, SAP and Oracle Procurement and A/P; SAP Portal, i2, Red Prairie, Sterling e-Commerce, and TIBCO/CLE
distributed middleware.

Consultant for data center and infrastructure administration monitoring study across 80+ IT-managed systems and
300+ servers for CPS Energy. Developed short, medium, and long term recommendations for staffing vs. automation
of landscape monitoring. Eliminated inefficiencies in batch processing, report distribution, peripheral asset utilization,
disaster recovery and business continuity procedures. Streamlined critical server monitoring and alerting strategy
between separate IT organizations.
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Consultant during Service Level Agreement (SLA) projects in both Oil and Gas and Utility environments. Resulted in
additional competitive offshore shared service contracts, streamlined service portfolios, and eliminated redundancies
in service costing and software licensing.

Primary ERP liaison across 60+ SAP and JD Edwards installations to collect, develop, document best practices for
ITIL-based problem, change, incident, and asset management. Resulted in the adoption and rollout of standardized
infrastructure, tools and processes to enable accurate, efficient, 24x7 worldwide call center ticket routing and support.

Lead Infrastructure liaison for establishing and expediting SAP Blueprint phase infrastructure requirements for hosted
data center and remote Basis support. Developed external vs. internal ITIL-based processes and procedures between
customer, project team, and hosting providers. Assisted with later project phase RFI, RFP development and
assessment in support of multiple SAP onshore/offshore implementation scenarios.

SAP/Legacy Financial Applications Lead, FI/CO/MM Configuration Analyst, and Integration Team Lead.
Supported company merger/acquisition, business process re-engineering studies, software package evaluations, and a
$50 million - 200 peak staff load project. Provided IT project portfolio management, team administration and
leadership as well as hands-on configuration, documentation, and support of SAP and Legacy systems.
SAP BW Practice Lead for data warehousing IT shared services team at Royal-Dutch Shell. Facilitated the global
licensing of BW software across Shell International - Upstream Exploration. Responsible for employee development,
general business and strategic account planning, project planning, lab and pilot development projects, proposals,
newsletters, and global data management service development.
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J.K. Farr
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SAP Business Intelligence (BI) Partner Manager for SAP America - Alliances. Developed and executed annual
account business plans and collaborative solution contracts on behalf of the BW and SEM product teams. Expedited
mySAP.com programs, marketing, public relations, product management, product education, and customer
escalations across a portfolio of 300+ software, hardware, mobile, Portal, and consulting partner companies.
Facilitated strategic product and platform development agreements with Crystal Reports, Microsoft, Deloitte, and Top
Tier.

Principal Consultant engaged in startup of global SAP Financial Services and Insurance Practice in London. Provided
global FI/CO banking template customization, SAP methodology expertise, and facilitated joint industry solution
development with SAP AG. Organized proposals, client demos, training, project kick-offs - resulting in additional
business with Lloyd’s Bank, and Swiss Bank Corporation.
EDUCATION, CERTIFICATIONS, TRAINING
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B.B.A. - Management Information Systems (BANA-MIS) – Texas A&M University, College Station, Texas
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SAP Solution Manager Business Process and Interface Monitoring (SAP BPM) – SM300.
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SAP Solution Manager - ChaRM
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ITIL vs3 Foundations
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Business Planning - Strategic Enterprise Management – SAP SEM-BPS
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I-Net+ - Associate Certified Internet Webmaster (CIW) Foundations
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Portals, Business Intelligence, and Strategic Enterprise Management Sales Training (SAP)
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Financials and Controlling Applications - SAP R/3 FICO (AR, AP, SL, GL, CO); DBS-MSA AR, AP, GL
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Inventory Management and Purchasing – SAP MM
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Data Archiving and Retention – SAP Data Archiving, SAP TRDART
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Data Warehousing – mySAP.com Business Information Warehouse – SAP BW; R/3 Data Dictionary; Intro to
Oracle; DB2 Application Programming; QMF/SQL Basic and Advanced Reporting; Entity Relationship Analysis
Data Modeling
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Programming and System Administration – ABAP; Fundamentals of UNIX; SAP Basis Architecture and
Administration, Oracle under UNIX
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Project and System Management Methodology (PMI, SAP ASAP; Price Waterhouse Toolkit, Andersen Method One,
SDM, ITIL)
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Society for Technical Communication (STC)Sarbanes-Oxley (SOX) – IT in the Integrated Audit (by KPMG)
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Technical Writing – Richland College, Richardson
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J.K. Farr
BUSINESS AND TECHNICAL SKILLS
Sarbanes-Oxley (SOX) IT Auditing, Accounts Payable, Purchasing, Inventory Management, Accounts Receivable, Dun
&Bradstreet Interfaces, EFT/EDI for Vendor Payments, Automatic Bank Lockbox Receivables Processing, Cash
Management, General Ledger, HR-Payroll (SAP, Ceridian, ADP), Profitability Analysis, Cost Accounting, Budgeting, Tax
Accounting, Reporting. Methodologies: Price Waterhouse Toolkit, SDM, SDLC, ITIL, AcceleratedSAP (ASAP), R/3 IMG,
R/3 Reference Model; Desktop, Web content, publishing, and project documentation tools and training: Associate Certified
Internet Webmaster-CIW/i-Net+; Windows XP, 2000, NT, ME; MS Internet Explorer, Netscape; MS Outlook, Lotus Notes,
HTML, Netscape Composer, FrontPage Express; Microsoft Project Server, SharePoint, Borland CaliberRM, Office (Outlook,
Word, Excel, PowerPoint), Visio, MS Publisher, MS Project, MS Access; OLAP/Data warehousing, retention, archiving,
relational databases: ERA Data Modeling, DB2, QMF/SQL, Oracle, SAP Business Information Warehouse, SAP R/3 Data
Dictionary/Archiving/DART; Call Center tools: Borland StarTeam; HP Service Center, Peregrine Remedy Service Center,
Insite Objects; Testing Tools: Mercury HP Quality Center; Middleware architecture: TIBCO, CLE; ERP and client-server
software technologies: SAP Solution Manager 7.0 ChaRM and BPMon, SAP ECC 6.0, R/3 - Strategic Enterprise
Management-Business Planning and Simulation (SEM-BPS), Business Information Warehouse (BW), Financials and
Controlling (FI, CO), Materials Management (MM); SAP R/3 Unix-Oracle Systems Administration, Unix - Hewlett-Packard;
Mainframe-related technologies: DBS-MSA AR, AP, GL; CICS, DB2, VSAM, DOS, MVS/ESA/JES3, HP-MPE, TSO/SPF,
File-Aid, QMF/SQL, JCL; Programming languages: HTML, ABAP, OS COBOL, VSCOBOL II.
WORK HISTORY
Plano/Tyler, TX 2011 to 2012, Business Analyst

Prata International – Remote part-time customer requirements analysis and related candidate screening for SAP-based
resources
Plano, TX, 2008 to 2011, Change Review and Release Delivery Manager; Project Lead/Business Analyst
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PepsiCo
o Provided cross-application and system change management governance through functional/technical
specification quality control, risk assessments, design reviews and approvals.
o Managed collaborative virtual risk management review team of stakeholders for release deployments and
production support changes.
o Release Delivery Manager for production migrations providing detailed migration package quality control and
approvals. Facilitated initial roll-out of SAP ChaRM (change and release management tool). Acted as SAP
functional/technical advisor across Release Management Team
o Project lead, configuration analyst, system administrator during business process and interface monitoring
pilots using SAP Solution Manager. Automated alert mechanisms included email, Portal dashboard,
Workflow, and HP Service Center tickets.
o Maintained and communicated change review and release delivery cycle processes, approval procedures, and
training support across multiple IT North American organizations.
San Antonio, TX, 2002 to 2008, IT Auditor, Business Analyst, Team Lead, IT Manager
 Resources Global Professionals
o Delivered internal-assist SOX audit testing of global IT general controls across SAP and non-SAP
environments for AT&T.
 CPS Energy (via NewAgeSys)
o Development of SAP FI/CO - Cash Management/Chase Bank Funds Transfer interface and user training
materials
o Optimization of Procure-to-Pay cycle through redesign of AP/Cash Management manual vs. automated
controls
o Conducted data center and infrastructure manual vs. automated monitoring study across 80+ IT-managed
systems
o Research and documented IT shared service portfolios, metrics, and cost models for service level agreement
development project
 City of San Antonio
o Team leadership for daily application support and long term stabilization planning for SAP
HR/Payroll/Time Admin/Benefits/Compensation implementation
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J.K. Farr
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Service metric reporting, project tracking, resourcing, and issue resolution across enterprise-wide SAP
application support team
Tactical and strategic integration communications management between IT and city business units
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KPMG LLP
o Scheduling, training, mentoring of regional IT audit team
o Oversight of engagement budgets, audit deliverables, team performance reviews
o Development, planning and execution of SOX and non-SOX audit plans
o Maintenance of regional SAP and non-SAP client portfolio
o Hands-on risk assessment and testing of automated business process and IT general controls for both
internal and external-assist projects (including Valero, Motorola)
o Participation in company-sponsored professional, charitable, and civic events

BIS Energy LLC (acquired by Sapient)
o Infrastructure hosting liaison between Project Team/Customer and outsourced third-party data center
operations and Basis support providers
o Development Team Lead during an SAP R/3/IS-U/CCS blueprint phase for San Antonio Water Systems
o Provided SAP R/3, Business Warehouse (BW), and Strategic Enterprise Management (SEM-BPS) consulting
and documentation services across various Public Sector, Utility, and Retail customers
Houston, TX/London, U.K., 1995 – 2001, Project Team Lead/Analyst; Business Development Lead; Alliance Manager

SAP America, Houston, TX
o Expedited alliance management programs and services across software, hardware, and consulting SAP partner
companies for BW and SEM global product teams
o Developed strategic partner annual business plans and joint solution contracts
o Composed joint marketing content and press releases
o Conducted speaking engagements and facilitated trade shows
o Created and organized partner product education content and events
o Handled alliance-related priority customer escalations across global product teams

Royal-Dutch Shell - Shell Services International
o Collected, documented, and implemented best practices in ITIL-based tool usage and procedures from 60+
global ERP installations.
o Developed service portfolios, proposals, contracts, service level agreements, and marketing materials in
support of global SAP call center and infrastructure support practice.
o Managed transition-to-support project team. Developed project plans, staffing and training models, and
transition to support methodology deliverables.
o Developed global SAP BW data warehousing shared services practice. Created and managed strategic
account plans, pilot projects, lab installations, proposals, contracts, and newsletters.

PriceWaterhouseCoopers
o Provided recruiting, proposals, project plans and kick-off templates, client demonstrations, best practices,
training, and trade show support for global SAP Financial Services and Insurance Practice in London.
o Responsible for requirements gathering, configuring, testing, documentation, and cross-industry support for
the core global SAP CO implementation template.
o Documented and maintained configuration data and client control policies, change control database, and
provided object troubleshooting across all SAP modules. Performed Basis transports on rotation.
o Developed data standards, programming practices, change management and testing environment policies.

FoxMeyer (Pharmaceutical Distribution - now McKesson Corporation) – Dallas, TX, 1992-1995, Project Team
Lead/Analyst; System Administrator
o Maintained SAP data standards, database objects, and physical data model. Performed data analysis and
configuration migration troubleshooting. Also provided Basis transport and security administration services.
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Responsible for all financial application deliverables during business process re-engineering and software
package evaluation projects.
Supervised and coordinated full life cycle implementation of SAP Financials and acted as overall project
Integration Testing Lead as well as primary SAP FI/CO Analyst.
Supported and maintained all legacy financial systems between two merging companies as well as an acquired
company’s sales and purchasing applications. Merged and cross-trained development teams to reduce
headcount.
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