Adam Frutman
adam@frutman.com
508-294-5014
50 Prescott St.
Framingham, MA 01702.
SUMMARY OF QUALLIFICATIONS
After over seven years of top to bottom network and IT administration, I have moved into the customer service role doing design and
implementation of million dollar Video-On-Demand equipment for some of the top cable TV companies in the world. Traveling all
over the country and parts of Europe, I work directly with the customer to help provide a smooth install and transition once they
purchase the product. In addition, I work directly with engineers, sustaining, sales, and product development to help communicate
customer needs in order to give them a positive experience. .
COMPUTER KNOWLEDGE
Platforms: Windows XP/2000/98; Windows 2003/2000/NT Server; Red Hat Linux AS, Cisco CLI
Software:
MS Active Directory, Exchange 2003/2000/5.5, Symantec Anti-virus server, SQL Plus, Netbackup, PC Anywhere, WebEx
Cisco:
Routers and switches including 4509, 3550, 2950, PIX, VPN concentrator, ICS, Unity, IPCC, Access Point 1200
Certifications: Cisco Certified Network Associate (CCNA), Red Hat Network Administrator, Motorola Digital Headed Administration
WORK EXPERIENCE
MOTOROLA (Formally BROADBUS TECHNOLOGIES) – Boxboro, MA
May 2004 - Present
Manger Systems Support
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Onsite and remote customer integration of Broadbus Video-On-Demand (VOD) solution including cable TV customers:
Comcast, Time Warner, Charter, Adelphia, Suddenlink, and UPC (Holland)
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Travel onsite to all parts of US and Europe to install equipment including racking, wiring, powering, and configuring
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Configure and test system software with other vendor equipment and help bring online to live customers
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Integrating product with new and existing system structures including working with the following vendor equipment:
Motorola DAC and NC1500, Scientific Atlanta DNCS, Tandberg TV BMS, Seachange Inc. Axiom, Motorola SEM, and
Scientific Atlanta GQAM
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Design and implement network architecture for VOD deployment by working directly with customers
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Document procedures for doing various configuration and integrations tasks
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Report product software and hardware bugs into Synergy bug tracking software as discovered in the field. Work directly
with engineering to help complete these fixes.
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Reported job tasks and time spent in eProject project management software
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Provide formal training of product onsite at customer locations after integration is complete. Assisted in design of
training modules.
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Assisted TAC to solve issues on live customer systems in the field
IT Manger
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Helped grow and support company from 30 users to 120 users including another 20 remote users with NO support staff
LAN network administration using multiple Cisco Layer 3 switches setup with multiple VLANs to help separate traffic
between desktop, lab, and development networks
Administration of Cisco PIX and Cisco VPN concentrator to connect to Internet, remote offices, and customer sites
Administration of Windows Active Directory user structure including: Exchange 2003, Barracuda Spam filter, Automated
backup configuration using Netbackup, internal DNS and DHCP
Administration of Linux NIS directory structure including home directories
Maintained other services such as Linux hardware simulation servers, Equlaogix iSCSI drive for file sharing, Goodlink
server providing email to PDAs, Symantec Anti-virus server, Synergy software release system
Configured and maintained Cisco ICS and Unity IP phone system including IPCCX call center for customer service
All aspects of desktop support including user assistance, software and hardware maintenance and upgrades.
Maintained links to the office including 2xT1 data lines, voice T1, 10 copper phone lines, and employee cell accounts
Assisted Motorola during integration period after acquisition
Engaged vendors (including auctions) for all services and would be direct contact for purchasing:
o Hardware (desktops, laptops, servers, switches, etc…)
o Software licensing (Microsoft, various hardware simulations software, Symantec, teleconferencing, remote
internet use
o Facility changes (wiring, cube restructure, C-COR security card system, directTV service, and lab equipment)
TRUEADVANTAGE INC. – Southborough, MA
March 2001 – May 2004
IT Administrator / Facilities
Designed, implemented, grew, and supported a 100 user network with no support staff including:
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Windows active directory user structure w/print sharing, Exchange 2000 email server, anti-virus server and
automatic backup structure
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Maintained Nortel Meridian phone system including voicemail, and Cimphony call center software for sales team
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Maintained Cisco router for internet connection and point-to-point frame relay link from office to co-lo facility
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Contact with all vendors for service contracts, facility work, and purchasing, cell phone accounts
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Designed and maintained production servers in co-lo facility
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Facility management including wiring, power, cube configuration. Completely planned and implemented company
move from one building to another over a weekend with zero downtime.
EDUCATION NETWORKS OF AMERICA – Cambridge, MA
September 2000 – March 2001
Internet Application Support Engineer
Provisioned and troubleshot DNS services, e-mail services, web hosting, and website filtering to over 200 public schools and towns
across Massachusetts. Assist administration of LAN connection to head office in Tennessee
J. HOWARD AND ASSOCIATES – Lexington, MA
June 1999 – December 1999
Systems Administrator
Rebuilt and administered company network, email, web sites, remote access, hardware and software upgrades. Implemented
DNS, DHCP, Microsoft Exchange Server using Outlook e-mail services, and Backup software. Configured trust accounts with
other partner companies. Performed day to day tasks that helped to support the network for an eighty-person company.
SENSABLE TECHNOLOGIES – Cambridge, MA
January 1999 – March 1999
Customer Support
Provided customer support for the company's hardware and software products with tasks ranging from programming assistance
on Microsoft Visual C++, to hardware diagnostics. Created demos that provided examples of code for users to help development.
Assisted the Systems Engineer with transferring the network hardware and software during company location change
BAY NETWORKS – Billarica, MA
March 1998 – June 1998
Configuration Management and Staging
Configured new routers that were produced in manufacturing. Tested and verified that the routers met the specifications by
configuring various network protocols and simulating network activity. Prepared routers for final shipment to the customers by
performing tests on device components.
DRAPER LABATORIES – Cambridge, MA
January 1997 – December 1997
Network Support
Assisted users, on both PC’s and Macintoshes, with problems connecting to the internal Ethernet network, including e-mail, file
servers, web access, backup programs, and file sharing. Traced IP problems and helped maintained the complicated address
structure. Assisted Systems Engineer with network topology design.
EDUCATION
NORTHEASTERN UNIVERSITY – Boston, MA
Graduated Bachelor of Science in Computer Science
June 2000
Computer Science GPA: 3.25
Courses:
Networks; Automata Theory; Computer Graphics; Artificial Intelligence; Algorithms and Data Structures;
Operating Systems; Object Oriented Design; Database Management; Discrete Mathematics; UNIX; Calculus;
Physics; Probability; Linear Algebra; Economics
INTERESTS
Sports:
Red Sox Weekend Season Ticket Holder; Commissioner of the Boston Braves Softball League; Golf; Football
Other:
Home Networking; Video and Board Games; Traveling; and Music
References Furnished Upon Request