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Job Description
New job
Significantly amended job
Minor amendments from previous JD
Job title
Reports to
Pay band
Directorate
Banding status
(please tick one)
HART Team Leader
HART Manager
6
Delivery
Indicative
Hours per week
37.5
√
A4C confirmed
X
Job summary
(overview of role/remit)
Responsible for decision making and coordination of HART paramedics at any
incident.
The HART Incident Response Unit (IRU) works within hazardous areas, to deliver the
highest standards of pre-hospital clinical care to all patients actually or potentially
affected by any major civil emergency or a potentially hazardous situation.
The role includes a requirement for operatives to utilise specialist personal protective
equipment to facilitate a safe response to incidents involving the accidental or
deliberate release of hazardous materials within the inner cordon or ‘Hot Zone’.
HART staff will work closely with other emergency service teams at a range of
operational incidents including: Major Incidents, incidents of a CBRN nature, USAR
(Urban Search and Rescue) incidents, incidents involving hazardous materials,
structural collapse, confined space rescue, major transportation incidents, incidents
requiring working at height, trench collapse and rescue, incidents involving complex
entrapment – as defined and in accordance with HART IRU and USAR Standard
Operating Procedures, depending upon the qualification and training of the
paramedics.
The HART Team Leader will also be responsible for facilitating regular ongoing
training and exercising within their assigned team. Training packages will be
developed by the HART National Faculty and a dedicated local training function.
The post-holder will ensure that the highest level of patient care is delivered in
accordance with the procedures issued by the Trust in order to maintain personal
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safety and that of colleagues and casualties.
When not deployed to a HART activity as part of the Locality Management Team,
Team Leaders will assist in the delivery of high quality patient care; to provide
leadership and support, primarily to a team of operational A&E staff; to act as a role
model for all staff, fostering a professional approach and encouraging best practice in
all areas. HART paramedics will be tasked by the Ambulance Clinical Hubs (ACH) to
attend cases of accident and sudden illness and to respond to emergency, urgent and
planned patient transfer requests.
Main duties and responsibilities
(bullet points providing detail of responsibilities)
Clinical

Monitor the quality of patient care and provide advice, guidance and support as
appropriate.

Provide appropriate ongoing mentoring and support on clinical issues and
training for all members of the team.

Assist in auditing the effectiveness of formal training. Provide feedback to the
HART Training Officer to enable modification of training as required.

Monitor Patient Report Forms for quality of completion and adherence to
protocol. Facilitate the production, monitoring and feedback of routine clinical
outcome performance indicators. Discuss any areas of concern and provide
feedback as required for the audit process.

Facilitate the implementation of Clinical Governance projects (e.g., small
snapshots, re-audits, audits triggered by priority areas for attention).

Take the lead in managing an incident in the absence of a Duty Manager or
other officers.
Operational (HART paramedics only)

To attend and respond to operational and potentially protracted incidents
including: Major Incidents, incidents of a CBRN nature, structural collapse,
confined space rescue, major transportation incidents, incidents requiring
working at height, trench collapse and rescue, incidents involving complex
entrapment.

Present initial Health/Ambulance assessment to the Ambulance Incident
Commander Officer and, where appropriate, the Silver (tactical) Commanders
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of other responding agencies.

Receive incident briefings from the Incident Commander on assigned roles and
instructions for managing the incident, following the deployment plan where
appropriate. Undertake initial scene management where this task has not
been delegated to another appropriately qualified ambulance responder.

Provide immediate health input to the initial assessment of the scene to meet
the needs of Ambulance and other Emergency Services.

To provide clinical support and knowledge within HAZMAT/CBRN and USAR
situations.

To be able to deploy to any operational incident and provide health input
wearing appropriate PPE.

Supervise, direct, coordinate and deliver life saving clinical care for patients
within the inner cordon including triage (where appropriate, toxic triage),
diagnosis, appropriate treatment, prior to and during decontamination (if
contamination present) and in situations of difficult access in USAR incidents,
at times being the only clinician in situ and deliver casualties into mainstream
healthcare.

Operate specialist equipment e.g mass oxygen delivery system, DIM
equipment, Safe Working at Height equipment (USAR only) and make
appropriate use, based on dynamic risk assessment, of levels of PPE
provided.

Collaborate with partners operating alongside HART and liaise with specialist
agencies e.g. HPA, CHAPD, and Fire Service USAR to gather relevant
information on scene.

Estimate resources required and deliver Situation Reports when required.

Access relevant databases (e.g. TOXBASE, CHEMNET, CHAPD (HPA) etc.)
to research and communicate to others regarding the symptoms, treatment,
and decontamination procedures for an incident.

Provide clinical support and backup to multi-agency service personnel working
in the inner cordon.

Comply with and contribute to Command & Control in the inner cordon /
Hot/Warm Zones supervising the deployment of resources, casualty
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management and evacuation.

Undertake Hazard Identification monitor local environment safety e.g. weather
& climate conditions, gas levels and wind direction, liaising with other available
expertise to consolidate decision making.

To highlight potential training needs to better develop the role in the future.

In the event of providing mutual aid in responding to a National Incident, be
away from home for unknown periods of time.

Working within the Team, ensure the readiness of PPE, clinical and operational
equipment and vehicles is maintained, and routine care and maintenance is
carried out to ensure a high state of preparedness.

Apply the principles and practice of Dynamic Operational Risk Assessment to
ensure that plans and actions are regularly updated according to the needs of
the current situation.

To undertake any other duties associated with the role as directed by the
HART Manager or Incident Commander.
Governance and quality (HART paramedics only)
Work within the policies and procedures of the Trust and HART Unit to ensure that:
o patient confidentiality is maintained at all times.
o that any confidential/classified information which comes in to your
possession or knowledge is managed in such a manner as not to
compromise an operation or the safety of staff involved in the delivery of
any such operation.
o be aware that the immediate working environment may be designated a
‘scene of crime’ and as far as possible endeavour to preserve and/or
leave undisturbed any potential evidence, without compromising ability
to perform the clinical role.

Maintain required personal standards of service delivery and core HART skills
and attend training events as required to deliver the expected level of service.

Actively supervise, support and work with other members of the team
undertaking tasks allocated by persons designated to manage the incident.

Assist in the ongoing evaluation of HART capabilities and effectiveness

Assist in the research and development of new equipment.
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
Analyse information from multiple sources to better understand the nature of
an incident and plan scene management activities.

Ensure the accurate recording of information, including patient records and
decision logs, relating to HART operations, in accordance with established
procedures and share with other Team Leaders and other staff as appropriate.
Provide full audit trail to evidential standard for all incidents and events
attended.
Standards

To treat everyone with whom you come into contact, with dignity and respect.

Promote Equality & Diversity and a non-discriminatory culture.

Identify and take action when other people’s behaviour undermines Equality
and Diversity.

Support the HART Manager in securing timely deployment and optimum
operational performance. Reinforce the concept of high quality patient care,
and how high standards of operational performance impact upon patient care.

Manage the team rota ensuring unit hour production is maintained in
accordance with agreed levels and central computerised records are updated
accordingly.
Help to ensure that all staff adheres to operational standards at all times.


Ensure that required standards of training are achieved by each member of the
team.

Provide advice and guidance on a range of performance issues as required.
Staff support

Provide appropriate ongoing mentoring and support to help team members
achieve the tasks and work effectively together.

Monitor the quality of patient care and provide advice, guidance and support as
appropriate.

Act as the focal point, via the HART Manager, for briefing colleagues to help
improve communication channels. Conduct briefings, tasking and de-briefing.
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
Act as the focal point, via the HART Manager/Clinical Effectiveness Manager,
for emphasising the importance of the principles of clinical governance and
communicating key messages.

Act as the initial contact point for team members experiencing difficulties,
personally or professionally and refer on to further professional support via the
HART Manager, Human Resources Department and Occupational Health
Department etc. HART team leaders will manage the welfare of individuals in
the team at all times and particularly following traumatic or major incidents, but
at all times being alert to signs and symptoms of stress.

Carry out appraisals with team members, identifying strengths and areas
requiring development. Ensuring that the team as a whole receives feedback
about its effectiveness, performance and overall contribution to organisation’s
objectives.

Ensuring that the team members and others are aware of their role
responsibilities and that they have clear goals that are meaningful and
rewarding and are tied to team and organisational objectives.

Ensuring that the team regularly and effectively reflects upon, and
appropriately modifies, its objectives, strategies and processes in order to
maximise effectiveness.

Complete administrative procedures to include recording and monitoring of all
leave and other absence.

Ensure own action’s support people’s equality, diversity and rights

Maintains the confidentiality of information consistent with legislation and the
Trust’s policies.
Education & research

Take responsibility for own Personal Development Review in accordance with
the Trust’s arrangements and, in agreement with the line manager plan and
engage in formal and informal learning events that underpin the demands of
the role.

Attend identified courses to maintain and increase personal knowledge base.
This may include attending and completing nationally agreed training
programmes when required.

Maintain competencies through continuation training, both practical and
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theoretical.

Facilitate pre-developed training packages within their assigned team.

Be responsible for personal contribution to the development of HART and
where necessary, the testing and evaluation of new initiatives.
Health & safety

Has responsibility for assisting the HART Manager on the implementation of
the Trust's Health and Safety Policy, Government and NHS initiatives/targets
within their area of control.

Assist with the investigation and follow up of all reported untoward incidents
relating to clinical issues. HART team leaders will conduct investigations into
any accident or other incident relating to HART in accordance with local
procedures under the direction of the HART Manager.

Support staff following an industrial injury or physical/verbal incident.

Remove immediately from service any identified defective medical or other
safety equipment.

Promote a positive culture of Health and Safety awareness amongst their
team.

Ensure that the safest working practices are followed at all times within your
team and unit and act as a role model for your team and the unit as a whole in
this respect. Ensure your own personal safety and that of your colleagues by
complying with any instructions or procedures as laid down in the HART
IRU/USAR Standard Operating Procedures and other related documentation.

Take personal responsibility to remedy Health & Safety issues as quickly as
possible where you are able and have the authority to do so, or refer to senior
management and the Health & Safety team, or, if on scene, refer to the
Incident Commander to ensure that any risk or compromise to staff safety is
brought to their attention.

Maintain personally issued PPE to required standards and ensure that each
member of their assigned team also maintains equipment to the same
standards.

Ensure that personal and team fitness is maintained at the levels appropriate
to the demands of the role and undergo and pass physical competence
assessments when required.
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Effort and environment
 Work in environments uncontrolled by the Trust when acting in a clinical
capacity.
Communications and key relationships

Develop and maintain good working relationships with other emergency
services, NHS Trusts and public sector agencies including the HART Team,
HART Manager, Operational Trust staff, Air Ambulance Services, Fire and
Rescue Service, Fire Service USAR teams, Police, British Transport Police,
Local hospitals, Coastguard, Maritime Rescue Organisations and
Mountain/Cave Rescue.

Promote HART awareness to other Ambulance Staff within the Trust and
among local Fire and Police Services and if required represent the Trust and
emergency services in the public arena and promote its image as a
professional and competent service. Also actively support and promote the
aims and objectives of the Trust’s HART capability and be responsible for the
personal contribution to the development of the HART team and where
necessary, the testing of new initiatives.
Key result areas and performance measures
Successful completion of the HART IRU and USAR training programmes.
Active contribution to leading, maintaining and training a high performing team.
Delivery of immediate and high quality clinical care to patients in accordance with
procedures.
Compliance with the operating procedures and directions and instructions given by
authorised team and scene managers.
Successful completion of annual learning, training and re-licensing programmes and
agreed Personal Development Plans.
Contribution to initiatives and programmes to raise awareness of HART/CBRN/USAR
issues.
Compliance with Data Protection and Freedom of Information legislation.
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Standard Role Requirements
Health and Safety
To take reasonable care for own health and safety and that of others who may be
affected by the postholder’s actions at work.
No smoking policy
The buildings, grounds and car parks owned or managed by the Trust are smoke-free
zones and smoking is not permitted whilst on NHS/Trust premises; attending external
meetings on behalf of the Trust; wearing NHS/Trust-identifiable clothing or other
markings, or whilst in NHS/Trust vehicles.
Risk
To develop and implement robust systems for risk management across the areas of
responsibility of the post. To be responsible and accountable for risk in these areas.
To be personally responsible for not undertaking any task or action which would
knowingly cause risk to self, others, or to the Trust.
As far as is reasonably practicable, to prevent other people from undertaking tasks or
actions which would knowingly cause risks to themselves, others, or to the Trust.
To identify and report actual or potential hazards/risks in the work environment in
accordance with Trust policies.
To participate in briefing/training sessions and carry out any agreed control measures
and duties as instructed.
Take immediate action to minimise risks where it is reasonably practicable to do so.
Records management, confidentiality and security of information
To adhere to Trust policies and procedures as directed in training and guidelines and as
advised by relevant colleagues (including designated Local Records Manager) in
relation to creating records and handling information. Undertake action as required to
implement and comply with these policies and procedures. To report any noncompliance.
To maintain confidentiality in relation to personal data held for colleagues and patients,
ensuring it is processed lawfully; for no purpose other than for which it was obtained; is
relevant to that purpose; is retained for no longer than is necessary; is processed in
accordance with the rights of the subject to access and accuracy; and is protected from
accidental loss or damage in accordance with the requirements of the Data Protection
Act 1998, and records management guidance.
To maintain confidentiality of patient-identifiable personal data using a non-identifiable
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alternative, where practicable, and limiting access on a strictly need to know basis in
accordance with the responsibilities of the Trust’s Caldicott Guardian.
Infection control
Responsible for ensuring the effective implementation and monitoring of infection
prevention and control in all areas within his/her area of responsibility to ensure
continued compliance of the Trust with the Health Act 2006, Health and Social Care Act
2008 and any future Acts of Parliament regarding infection prevention and control.
Adhere to the Infection Prevention and Control policy at all times, providing clear
leadership and promotion of responsible attitudes towards infection prevention and
control
Responsible for infection prevention and control within his/her area of responsibility,
ensuring the effective implementation and monitoring of infection prevention and control
under his/her control. Ensure infection prevention and control audits are undertaken in
their area of responsibility, as requested by the Director with responsibility for infection
prevention and control.
To ensure that relevant staff, contractors and other persons, whose normal duties are
directly or indirectly concerned with patient care, receive suitable and sufficient training,
information and supervision on the measures required to prevent and control risks of
infection, so far as reasonably practicable.
Alcohol handrub must be carried at all times whilst in uniform; good hand hygiene must
be maintained.
Responsible for including infection prevention and control within the managerial job
descriptions and appraisals of all managers under his/her control.
Patient and public involvement
To be aware of responsibilities under sections 7 and 11 of the Health and Social Care
Act 2001 to involve patients and the public in the ongoing planning, development and
delivery of health services, and to involve patients in their own care, as far as is
reasonably practicable.
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Person Specification
Essential
Education and
qualifications
Registered Qualified Paramedic.
Good level of general
education/academic ability,
demonstrated by high levels of
literacy and numeracy.
IHCD Emergency Driving
Qualification.
Valid UK Driving licence with
including category C1 and no
more than 3 penalty points.
Evidence of continuing
professional development.
Previous experience
(paid/ unpaid relevant
to job)
Demonstrated ability to motivate
people, inspire confidence, gain
credibility, and deal effectively
with conflict.
Demonstrated ability to analyse
problems and provide effective
solutions.
Skills, knowledge,
ability
Understanding of and
demonstrable commitment to
equal opportunities as an
employee and as a provider of
service to the public.
Awareness and understanding of
the Trust’s purpose and values
and of the key objectives set out
in the Trust’s Plan.
Understanding of the Clinical
Governance/Risk Management
process and its links to this post.
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Desirable
Recognised education
qualifications - clinical
or managerial (level 2
minimum).
Experience of leading
a team.
Experience of
managing people.
Experience of
coaching/mentoring
people.
Certificate in
Coaching/Mentoring.
Basic knowledge of HR
procedures, particularly in the
areas of health and safety,
training and development for
operational staff, flexible
rostering, absence control, and
counseling/occupational health
services.
Knowledge of operational policies
and procedures.
Understanding of the key result
areas against which A&E
performance is measured.
Aptitude and personal
characteristics
Page 12 of 16

Ability to work effectively in
a team.

Ability to demonstrate
excellent clinical skill and
competence.

Ability to help others learn
and develop through both
formal and informal
training methods.

Excellent interpersonal
skills, with the ability to
communicate effectively
with people from a wide
range of occupational and
cultural backgrounds.

Excellent clinical skills.

Strong written
communication skills
including the ability to write
clear and concise reports
on relevant subjects.
Page 13 of 16

Positive attitude towards
learning and development,
demonstrated by a record
of continuing professional
development, eg NHS
Individual Learning
Accounts.

Ability to interact with
people from a diverse
cultural and social
background.

Ability to develop effective
working relationships with
colleagues and the public.

Able to promote equality
and value diversity.

Reliable and good
attitude to attendance and
punctuality.

Demonstrate a
commitment and
recognition to the core
values and beliefs of an
employee of the NHS.

Able to deliver on the NHS
constitutional patient
pledges and rights.

Committed to high quality
patient care and patient
experience.

Respectful to and able to
promote equality in
opportunity, employment
and service delivery.

Committed to continuous
professional development
and personal growth.
Page 14 of 16

Able to ensure care of own
health and wellbeing to
promote improvements to
physical and emotional
wellbeing.

Able to work within the
Trust’s attendance targets.

Ability to perform the
requirements of the post to
an acceptable standard.

Demonstrates a positive
and flexible approach in
line with the changing
nature of the Trust service
delivery model.

Committed to the values
based principles of high
quality patient care to
include; compassion; care;
competence;
communication; courage
and commitment in all
aspects of service delivery.
HART Team Leaders
In addition, below are the key requirements HART Team Leaders will be required to
demonstrate to perform this role. Candidates will be assessed against these criteria.
A = Application form, I = Interview, OHD = Occupational Health Department,
P = Psychological Assessment*, PCA = Physical Competence Assessment,
T = Induction Training
EDUCATION AND EXPERIENCE
Essential
 State Registered Paramedic
 3 Years operational ambulance experience
 Qualified as CBRN Bronze Commander
 Experience of working in a multi-agency environment
Desirable
 Experience of Incident Management
 Experience of leading a team
 Experience of training
 Experience in using self-contained breathing apparatus or other
respiratory protection
 Successful completion of HAZMAT or military NBC course
A
A
A
A/I
A/I
A
A/I
A/I
A/I
KNOWLEDGE, SKILLS AND PERSONAL ATTRIBUTES
Essential – Clinical and Operational
 Proven clinical assessment skills and a commitment to delivering high
A/I/T
standards of patient care
A/I/T
 Ability to make sound clinical decisions often at short notice
 Ability to maintain high standards of clinical care and health and safety,
A/I/T
even in stressful and challenging situations
 Understanding of the Trust’s risk management system and ability to
A/I/T
undertake formal and Dynamic Operational Risk Assessments and
manage risk in accordance with these procedures
 Understanding of and demonstrable commitment to Equal
Opportunities and Diversity, both as a colleague and as a provider of a A/I
service to the public
A/I/PCA
 Ability to work effectively in enclosed, confined spaces
A/I/PCA
 Ability to work effectively at height and other areas of difficult access
 Ability to communicate both verbally and in writing with people at all
I/P/T
levels
Page 15 of 16
 Ability to provide structured briefings during an incident and postincident debrief for your team
 Ability to actively contribute to multi-agency post-incident structured
de-briefs and recommend changes for improvement where required
 Ability to conduct investigations into any accident or other untoward
incident relating to HART in accordance with local procedures, and
completing the relevant paperwork in the appropriate manner
 Knowledge of Trust procedures regarding Appraisals and Personal
Development Plans and the ability to carry out timely appraisals
Essential – Core Behavioural Competencies
 Ability to manage sensitive, stressful and traumatic incidents
effectively, knowing when to use tact, diplomacy and assertiveness
and ensuring others do so
 Ability to remain calm and resilient under pressure and support others
in this respect
 Ability to work as part of a team and be supportive of others
 Being self-confident and have the ability to develop self, motivate
others and instil a sense of capability in others
 Open to change, flexible and adaptable
 Ability to establish efficiently an appropriate course of action for self
and/or others to accomplish a goal
 Ability to make effective judgements and decisions often at short notice
and under pressure
 Maintain a professional image at all times
OTHER ESSENTIAL REQUIREMENTS
 Low level of absence due to sickness in the last two years
 No outstanding disciplinary sanctions
 Capable of swimming 100 metres
 Have a satisfactory CRB enhanced disclosure check
 Occupational Health clearance
 Attend and pass pre-employment fitness test and maintain a specific
level of fitness – including being able to work at heights and in
confined spaces
 Attend and pass induction training on the required dates and achieve
the standards required for the role
 Flexibility required surrounding shifts and time away from home,
including the requirement to attend residential training courses to
achieve required standards
Page 16 of 16
A/I/T
A/I/T
A/I
A
A/I/T
A/I/T
I/P/T
I/P/T
I/P/T
I/P/T
I/P/T
I/T
A
A
A
A
OHD
PCA
T
I
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