Backgrounder
June 17, 2009
City of Toronto Contingency Service Delivery Plans as of 12:01 a.m. Monday, June 22, 2009
in event of a Labour Disruption by CUPE Local 79 and TCEU Local 416 (CUPE)
Residents and businesses with questions about the contingency plan may contact the City
by calling Access Toronto at 416-338-0338 / TTY 416-338-0889. Access Toronto is open
24 hours a day, 7 days a week and therefore residents may call after normal business hours
when call volumes may be lower. Updated information about all City services, programs and
facilities is also available at www.toronto.ca.
Police, Fire, Emergency Medical Services, TTC and Long Term Care Homes & Services (Homes for the Aged) will
not be affected by a labour disruption.
The City’s water supply and sewage treatment systems will continue to function within established safety and
quality standards.
The following service adjustments will be in place for the duration of a strike by the Canadian Union of
Public Employees Local 79 and the Toronto Civic Employees’ Union Local 416 (CUPE).
Council and Committee Meetings
Cancelled
All scheduled meetings of Council, community councils, standing committees, advisory committees and task forces
will be cancelled. This includes hearings conducted by the Committee of Adjustment and the Property Standards
Committee and their area panels. For more information see www.toronto.ca/legdocs/schedules.htm
All City-run events scheduled on Nathan Phillips Square, Metro Square and other civic squares will be cancelled.
Call Access Toronto at 416-338-0338 to confirm if an event is proceeding.
All Environment Days scheduled during the labour disruption will be rescheduled
Toronto Island ferry service will be cancelled. Island residents will be advised of special transportation
arrangements.
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City Hall, Metro Hall and Civic Centres
Public access to City Hall, North York Civic Centre, Metro Hall, York Civic Centre and Scarborough Civic Centre will
be restricted to ground floors only, Monday to Friday, 8 a.m. to 4:30 p.m. only. The public may have to cross picket
lines to enter these buildings. In a legal labour disruption, unions have a lawful right to picket. Anyone who
encounters any problems in attempting to cross a picket line is encouraged to speak with a City management staff
person who will be present. Access to parking at some City facilities may be delayed. Members of the public having
business on other City floors will require an escort by a representative of the program area with whom they have
business.
Courier deliveries will continue to be accepted in the City Hall and Metro Hall mail rooms.
Closed
The East York Civic Centre and Etobicoke Civic Centre
Continued City Hall services
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Elections nominations and information.
Receiving legal documents including notices, claims and appeals.
Receiving requests related to the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Submission of Official Documents
In-person delivery of mail or documents addressed to the City Clerk, including appeals of planning matters to the
Ontario Municipal Board will be accepted at the City Clerk's Office counter on the ground floor of City Hall.
City Clerk's Office service counters at Etobicoke, North York and Scarborough Civic Centres
Cancelled services
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All tours, visits, presentations and official City events.
Research of past decisions and bylaws.
Receiving and responding to City employment applications.
Public education program and school/community group tours of City Hall.
Wedding Chambers
Wedding ceremonies will continue during regular business hours from Monday to Saturday at Toronto City Hall.
Only scheduled ceremonies at North York Civic Centre will take place. No new bookings will be accepted during the
strike, except at Toronto City Hall.
Closed
Wedding facilities in the Scarborough, East York and York civic centres. Affected residents can call Registry
Services at 416-392-7036.
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Applications for marriage licences are available at www.serviceontario.ca.
Toronto Archives
The City of Toronto Archives located at 255 Spadina Rd. will be closed.
Garbage Collection
Cancelled
Residential and commercial curbside collection, green bin and recycling are cancelled in all areas of the City
except the former Etobicoke.
All yard waste, white goods (e.g. fridges and stoves), household hazardous waste, ElectroVan and HazMobile
collection is cancelled.
In areas with no collection services:
Residents are encouraged to properly package and store their garbage for the first week of a strike. Do not place
any items out at the curb. To minimize the amount of waste, please:
 Do not attempt to store green bin materials for the duration of the labour disruption – place them with your
garbage.
 Store recyclables (can, bottles, paper and newspapers) and yard waste at home until regular collection
resumes.
 Place garbage in securely tied, double plastic bags.
 Postpone garden trimming and pruning.
Residents are asked:
 To help elderly and disabled people in their neighbourhood by offering to take their garbage to designated
nearest drop-off locations.
 Not to throw garbage onto streets, into laneways or parks.
 Not to leave litter or waste at litter bins. These will not be emptied during the disruption.
Continuing
Apartment collection for garbage, recycling, bulky items and Green Bin (where provided) will continue in all areas
of the city. Apartment superintendents note:
 Front load steel container collection only; curbside and other container collection will be discontinued.
 Collect green bin organics where applicable.
 Please have containers ready for collection the night before as collection times and days may vary.
Transfer Stations
Two transfer stations will be open 24 hours a day, seven days a week to accept both residential and commercial
garbage:
Bermondsey Transfer Station
188 Bermondsey Rd
(Eglinton Ave. E. & Victoria Park Ave. area)
Ingram Transfer Station
50 Ingram Dr
(Keele St. & Eglinton Ave. W. area)
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All residential waste will be accepted free of charge. All must be double-bagged.
Yellow bag customers may deliver their waste to a transfer station free of charge and without use of yellow
bags. Proof of registration in the yellow bag program is required.
All commercial waste must be weighed and will be subject to a $100 per tonne tip fee. All odorous commercial
waste must be double bagged.
In addition, five transfer stations will be open 12 hours a day, from 7 a.m. to 7 p.m., seven days a week, to accept
both residential and commercial garbage. Remember to double bag.
Disco Transfer Station
120 Disco Rd
(Dixon Rd. & Carlingview Dr area)
Victoria Park Transfer Station
3350 Victoria Park Ave
(Victoria Park Ave & Finch Ave. E. area)
Scarborough Transfer Station
1 Transfer Pl
(Markham Rd & Sheppard Ave. E. area)
Dufferin Transfer Station
35 Vanley Cr
(Chesswood Dr & Sheppard Ave. W. area)
Commissioners Street Transfer Station
400 Commissioners St
(Lake Shore Blvd. E. & Logan Ave area)
Additional residential drop-off locations will be announced should the labour disruption continue for more than
five days.
Should the labour disruption continue, allowances will be made to permit residents to put out additional garbage for
collection after resumption of normal services.
Deliveries of pre-ordered new and additional residential garbage and recycle bins will continue.
Existing requests for repairs or exchanges of residential bins will be postponed until the labour disruption has
ended.
Parks, Forestry and Recreation
Parks will be open for casual use only. There will be no turf or grounds maintenance.
Cancelled
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All permits in parks, tennis courts, outdoor sports fields and civic squares.
Wedding photography permits. No new permits will be issued.
In-person registration for recreation programs at community centres and civic centres will be cancelled.
Registration through touch-tone automatic registration and the internet will continue.
All recreation programming, including camps, classes, drop-ins, clubs, school visits, walking tours and
presentations are cancelled.
All community schools are closed and all programming cancelled.
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Closed
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All community centres and fitness centres
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All greenhouses and conservatories
All City-operated indoor/outdoor swimming pools, community centres, arenas and golf courses
Outdoor wading pools
Some splash pads on timers may remain operational depending on maintenance and site conditions. All others will be
closed.
Arenas and community centres
The following arenas and community centres operated and staffed by Boards of Management will not be affected:
Arenas
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George Bell
Larry Grossman Forest Hill Memorial Area
McCormick Playground Arena
Moss Park
North Toronto Memorial
Ted Reeve
William H. Bolton
Lakeshore Lions
Weston Lions
Boards of Management operated-community centres
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519 Church
Applegrove Community Complex
Cecil Street Community Centre
Central Eglinton Community Centre
Community Centre 55
Eastview Neighbourhood Community Centre
Harbourfront Community Centre
Ralph Thornton Community Centre
Scadding Court Community Centre (pool closed)
Swansea Town Hall
Urban Forestry Services
Urban Forestry Services will respond to emergencies involving City-owned trees that grow on the City road
allowance and in natural areas that pose a public safety hazard. Call Access Toronto at 416-338-0338.
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Toronto Water
Water supply and sewage treatment systems will continue to function within established safety and quality
standards. In the event of any of the following critical situations, call Access Toronto at 416-338-0338:
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Severe basement flooding.
Flooded road surface.
Blocked sewer connection.
No water supply.
Interruption in water service because of a broken water main or local construction.
To report a broken or leaking water main.
To report blocked storm sewers.
An emergency shut-off of water supply (flooding).
To report a spill (such as oil or chemical).
For water quality issues such as rusty water.
All non-essential services are suspended.
Economic Development, Culture and Tourism
Enterprise Toronto/small business centres located at the Scarborough Civic Centre, City Hall and North York Civic
Centre are closed.
The Toronto Film and Television Office is open with reduced service. The film office is located on the first floor of
City Hall and is open 8:30 a.m. to 4:30 p.m., Monday to Friday.
Museums, Galleries and Cultural Facilities
City-run museums, art galleries and cultural facilities will be closed and programming will be cancelled. All permits
at cultural facilities and museums will also be cancelled. All directly operated facilities will be closed including
museums. The Toronto Film and Television Office will remain open with reduced service levels.
Special Events
All City-run scheduled events on Nathan Phillips Square, Metro Square and other civic squares will be cancelled.
Call Access Toronto at 416-338-0338 to confirm if an event is proceeding.
Court Services
Continuing
All Provincial Offences Court locations within the city remain open for business as usual during the hours indicated
on tickets issued and other court documents. Scheduled court appearances including trials will be conducted in
accordance with notices that have been sent out.
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Provincial Offences Court locations:
Toronto West Court Office
York Civic Centre
2700 Eglinton Avenue West
Toronto East Court Office
1530 Markham Road
Main floor,
Toronto South Court Office
Old City Hall
60 Queen St. West
Court Administration Office
137 Edward St., 2nd floor
Transportation Services
Continued services (longer response times):
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Emergency repairs to expressways, roads, sidewalks and bridges
Emergency road services including collision debris clean-up, dead animal pick-up, spill response, etc.
Replacement of damaged or missing stop signs and other safety-related traffic signs
Emergency permit requests (utility work, film, construction and temporary street occupancy)
Emergency parking permit issuance
Emergency bylaw investigations
Emergency traffic investigations
Priority will be given to protecting public safety. In these situations, call Access Toronto at 416-338-0338.
Suspended services:
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Routine replacement of non-safety-related traffic signs
Routine repairs or maintenance to expressways, roads, sidewalks and bridges
Street cleaning and flushing
Routine pavement marking and bylaw investigations
Planning and development review activities
Grass cutting in some areas
Parking permits will not be issued. (If you receive a parking ticket in an area for which you have been unable to
obtain a parking permit, your ticket will be cancelled when you obtain your new permit.)
Routine permit requests for utility work, film, construction and temporary street occupancy
Routine bylaw investigations and traffic investigations
Catch basin cleaning
Curb cutting
Utility cut repairs
Street lighting investigations
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Traffic data collection and safety reviews
Employment and Social Services
Three offices will remain open weekdays between 9:30 a.m. and 3 p.m. to offer emergency financial assistance
only. Clients may visit or contact any of the following offices during a labour disruption:
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Etobicoke North – 220 Attwell Dr – 416 392-6400
Downtown – 111 Wellesley St E – 416 392-5300
Scarborough West – 1225 Kennedy Rd – 416 392-2800
Assistance for job seekers will not be available. Clients who already receive Ontario Works benefits each month by
cheque or direct deposit will continue to do so without interruption. Case workers will not be available during a
labour disruption.
Children’s Services
All child care centres directly operated by Toronto Children’s Services are closed. The closures include:
Albion, 1545 Albion Rd.
Alexandra Park, 75 Augusta Sq.
Ancaster, 45 Ancaster Rd.
Ancaster Satellite, 44 Ancaster Rd.
Bellevue, 95 Bellevue Ave.
Berner Trail, 120 Berner Trail
Birchmount, 365 Bay Mills Blvd.
Birkdale, 1229 Ellesmere Rd.
Blake Street, 84 Blake St.
Blake St Satellite, 21 Boultbee Ave.
Blevins, 26 Blevins Pl.
Brahms, 5 Brahms Ave.
Canadiana Crt, 20 Gordonridge Pl.
Capri, 7 Capri Rd.
Centenary/Seven Oaks, 9 Neilson Rd.
City Kids, 34 Bathurst St.
Coxwell, 1631 Queen St E, 2nd Flr.
Danforth, 1125 Danforth Ave.
Davenport, 1900 Davenport Rd.
Davisville, 41 Millwood Rd.
Dovercourt, 455 Dovercourt Rd.
Edgeley, 405 Driftwood Ave.
Emery, 3395 Weston Rd.
Falstaff, 10 Falstaff Ave.
Family Residence, 4222 Kingston Rd.
Firgrove, 4 Cane Grassway
Firgrove Satellite, 270 Firgrove Cres.
Flemingdon, 29 St. Dennis Dr.
Galloway, 4299 Kingston Rd.
Gilder, 31 Gilder Dr.
Gilder Sat, 47 Gilder Dr.
Glen Road, 443 Bloor St. E.
Greenholme, 10 Jamestown Cres.
Hollis, 1 Hollis St.
Hollis Resource, 71 Guestville Ave.
Jesse Ketchum, 7 Berryman St.
Kipling, 2233 Kipling Ave.
Lawrence Ave. E., 3847 Lawrence Ave. E.
Malvern, 1321 Neilson Rd.
Marguerite Butt, 3197 Lake Shore Blvd. W.
Metro Hall, 55 John St.
Northminster, 255 Finch Ave W.
O'Connor, 1386 Victoria Park Ave.
O'Connor Satellite, 1665 O'Connor Dr.
Parkside, 401 Cedarvale Ave.
Rawlinson, 40 Earnscliffe Rd.
Regent Park, 600 Dundas St. E.
Robertson House, 291 Sherbourne St.
Rowntree, 2765 Islington Ave.
Shoreham Satellite, 31 Shoreham Dr.
St. Mark's, 201 Cowan Ave.
Thomas Berry, 3495 Lake Shore Blvd W.
Trimbee, 30 Denarda St.
Warden Woods, 76 Firvalley Crt.
Warden Woods Satellite, 644 Warden Ave.
Willowridge, 30 Earldown Dr.
Woodbine, 700 Milverton Blvd.
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All Children’s Services district offices will be closed as follows:
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North District Office, 1118 Finch Ave. W.
South District Office, Metro Hall, 55 John St., 10th Floor
East District Office, 1457 McCowan Rd.
West District Office, 1243 Islington Ave., 11th Floor
York Civic Centre Application Processing and Enquiry Unit, 2700 Eglinton Ave. W., Lower Level
No new applications for child care fee subsidies or transfer to other child care centres will be processed during the
labour disruption. Fee subsidy appointments will be rescheduled.
Open
Toronto Home Child Care and Child Care Centres with services contracts with Children's Services.
Long Term Care Homes and Services (Homes for the Aged)
All Long Term Care Homes and Services remain open and are not affected by the labour disruption.
Shelter, Support and Housing Administration
City-funded agencies that provide a range of services to homeless and marginally housed people, including
emergency shelters, drop-ins, housing help and Rent Bank, will continue to receive funding, allowing them to
maintain these services. This includes social housing providers who will be able to continue to subsidize rents for
their eligible residents.
Continuing
The following nine City-operated emergency shelters will remain open:
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Seaton House – main site
Seaton House – Birchmount Residence
Seaton House – Downsview Dells
Seaton House – Fort York
Women's Residents – main site
Women's Residents – Bellwoods House
Birkdale Residence
Family Residence
Robertson House
Reduced service levels
Overnight Assessment and Referral Centre
Central Family Intake
Street outreach
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Emergency Shelter
Anyone who needs emergency shelter can call one of these numbers:
Assessment and Referral Centre (single adults, youth and couples) 416-338-4766/toll-free 1-877-338-3398
Central Family Intake (families) 416-397-5637.
The Assessment and Referral Centre is located at 67 Adelaide Ave. E. and is available to single adults, youth and
couples by phone 24 hours, or in person for referrals to emergency shelters or respite from the street 8:30 p.m. to
7:30 a.m. daily.
Not Available
Streets to Homes walk-in service
Closed
Adelaide Women’s Resource Centre
Social Development, Finance and Administration
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Community Crisis Response services will continue.
Community Partnership Investment Program and Toronto Youth Job Corp payments managed by this division
to community agencies will continue with limited service.
The Community Safety Secretariat, community development, Youth Employment Toronto, Youth Employment
Partnerships are not available.
Toronto Public Health
Continued services
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Investigation and response to urgent infectious disease cases and outbreaks, including suspected food
poisoning
Rabies exposure investigations and vaccine provision
Responding to emergencies, such as spills and fires
Emergency dental services-call 416-392-1410
Mobile needle exchange service-call AIDS and Sexual Health Info line 416-392-2437 or 1-800-668-2437
For all other inquiries-call Toronto Health Connection 416-338-7600
Cancelled services
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Routine restaurant inspections
Family health services, such as healthy pregnancy and baby appointments, home visits and nutrition
counselling
Health education programs
Daily monitoring of water quality at beaches. Swim at your own risk.
Routine inspections of public swimming pools (city operated, school and condominium pools) and all spas and
wading pools
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Closed facilities
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City-operated Sexual Health Clinics
The Works, drop-in needle exchange at 277 Victoria St.
Dental clinics
Technical Services
The following services will continue on a limited scale, as feasible:
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Road, sewer, water main and other public works projects that are under construction
Construction inspection
Development construction inspection
Suspended services
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Issuing of utility permits, engineering, and property surveys and mapping
Development review
Mapping and legal surveys
City Planning
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No planning applications, current applications for amendments to the Official Plan or zoning bylaws or
Committee of Adjustment applications will be processed.
All scheduled Committee of Adjustment meetings or hearings scheduled to take place during the disruption are
cancelled and will be rescheduled.
Pending Committee of Adjustment Notices of Decision required under the Planning Act will be sent out.
Adjournments are being sought for Ontario Municipal Board hearings on planning-related matters.
Toronto Building
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No building permit applications will be received, processed or issued
No preliminary project review applications will be received or processed
No compliance, zoning use or property information letters will be processed or issued
Only emergency building inspections will take place
Municipal Licensing and Standards (ML&S) & Animal Services
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The vehicle inspection facility at 843 Eastern Ave. will be closed. There will be no taxi or vehicle inspections.
Inspections will be rescheduled.
Licences for trades, businesses and vehicles will not be issued or renewed.
All taxicab, limousine and CPR training at the ML&S Training Centre at 1530 Markham Rd. will be cancelled.
Only emergency orders will be issued and only emergency inspections of unsafe conditions will take place.
Toronto Animal Services will maintain emergency services.
Pet licences will not be issued or renewed.
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Open
The following animal shelters will be open between 12:30 p.m. and 3:30 p.m., Monday to Saturday, closed Sunday:
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146 The East Mall
1300 Sheppard Ave.
821 Progress Ave.
Closed
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Shelter at 140 Princes’ Blvd. (CNE grounds, Horse Palace)
Spay/Neuter Clinic at 2696 Eglinton Ave W. All scheduled animal surgeries will be cancelled.
Animal Services’ office at 35 Spadina Rd
Parking Tag Operations
Parking tag payment deadlines will not be extended during a strike.
The touchtone telephone system 416-397-TAGS (8247) operates 24 hours a day, providing general parking tag
information and allows you to inquire about your specific parking tag as well as make payments.
Payment options:
 Online at www.toronto.ca/pay-toronto-tickets
 Mail your payment and the yellow ticket or white notice to:
City of Toronto, Parking Tags
Box 4282, Postal Station A
Toronto ON M5W 5W5
 By Visa, MasterCard, or American Express on the touchtone telephone system at 416-397-TAGS (8247).
Follow the instructions given on the automated system.
Open
The First Appearance facility at 1530 Markham Rd (Markham Rd. and Milner Ave.) will be open and customers can
attend to request a trial, disputing parking tags and make payments. Extended business hours are 8 a.m. to 6 p.m.
Monday to Friday. Long delays are expected.
Closed
First Appearance facilities at Metro Hall (55 John St.), North York Civic Centre (5100 Yonge St.), York Civic Centre
(2700 Eglinton Ave. W.).
Parking tag call centre.
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Utility (Water and Solid Waste) and Property Tax Bill Payments
The final 2009 property tax bills have been issued and are due as per the due dates identified on your tax
bill.
Payment options:
 Mailing your payment to the address listed on your bill
 At most chartered banks
 Drop boxes located at various public library branches – see locations listed on your bill (cheques only please)
Drop boxes at civic centres will not be available.
 Paying at your bank machine, by telephone banking or by Internet banking
Utility bills for commercial and high volume accounts will be issued based on estimated water consumption levels
for the billing period. Residential Utility bills will be issued during a strike and will also be based on estimated water
meter readings using historical consumption.
Residents who are moving during the labour disruption are required to submit a final water meter reading to the
City. Residents have two options: submit the reading using the automated telephone meter reading service at 416397-READ (7323) or submit the reading online at www.toronto.ca/utilitybill.
Closed
All enquiry/cashier counters and drop boxes located in Toronto City Hall and the civic centres.
Tax and Water call centre.
Tenders, Request for Quotations, Request for Proposals and Request for Expressions of
Interest
Closing dates for City-issued all tenders, Request for Quotations, Request for Proposals and Request for
Expressions of Interest will be honoured and remain unchanged unless advised otherwise. Bidders should allow
adequate time to cross any information/picket lines before entering City Hall. The Purchasing and Materials
Management Division will advise bidders of any extension to official closing times for bid documents.
Toronto Office of Partnerships
Office will be closed during the labour disruption. Partners will be notified individually about implications of the
disruption.
Affordable Housing Office
The Affordable Housing Office will continue to administer government funds for affordable housing developments
already underway in support of current construction.
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Toronto Public Library
Five Toronto Public Library branches located in shared facilities with City services will close for the duration of the
labour dispute. They are: Armour Heights, Flemingdon Park, St. James Town, Todmorden Room and Port Union.
With the exception of the Leading to Reading program and the Settlement and Education Partnership in Toronto
(SEPT) program, all programs and services normally offered at these branches will be cancelled.
The book drops at these branches will close. Fines will be waived for books due at the closed branch for the
duration of the labour disruption.
Holds Pick–Up (patron reserves), Leading to Reading and SEPT programs will be relocated as noted below:
Branch Closed
Holds Pick-Up Moved to
Armour Heights
2140 Avenue Rd
Flemingdon Park*
29 St. Dennis Dr
Barbara Frum
20 Covington Rd
Don Mills
888 Lawrence Ave E
St. James Town
495 Sherbourne St
Todmorden Room
1081 ½ Pape Ave
Port Union
5450 Lawrence Ave. E
Parliament
269 Gerrard Street E
S. Walter Stewart
170 Memorial Park Ave.
Morningside
4279 Lawrence Ave. E
Leading to
Reading
Program Moved
to
Not applicable
SEPT Program
Moved to
Don Mills
888 Lawrence
Avenue E
Parliament
269 Gerrard St E
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Not applicable
Parliament
269 Gerrard St E
*The Library Settlement Program at Flemingdon Park will be cancelled.
The following co-located branches will not be closed but will have adjusted hours of service:
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City Hall branch at Toronto City Hall will be open Monday to Friday from 8:30 a.m. to 4:30 p.m.
Urban Affairs branch at Metro Hall will be open Monday to Friday from 8:30 a. m. to 4:30 p.m.
Bookmobile service
The Ward’s Island bookmobile stop is cancelled for the duration, and the stops at North Kipling, Oakridge
Community Centre and Driftwood Community Centres will be relocated to adjacent streets.
More information: www.torontopubliclibrary.ca or 416-393-7131.
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Updated information about all City services, programs and facilities is available at
www.toronto.ca or by calling Access Toronto at 416-338-0338 / TTY 416-338-0889
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