Crown Heights Medical Centre, formerly known as Church
Grange Surgery is a long established medical practice serving the residents of Basingstoke and its surrounding villages. We have relocated to new premises at Crown Heights, Basingstoke into modern, custom designed facilities. Crown Heights Medical Centre is situated on Alencon
Link between the Railway and Bus Stations (see car parking and access below).
Our practice currently enjoys the support of 15 doctorsand a full practice nursing team from 21 individual consulting rooms and 2 dedicated nursing suites. We offer a full range of primary care services and welcome new patients.
Our practice has a large number of doctors and has recently recruited a new doctor. We have also increased capacity through our doctors agreeing to work longer to offer a further 216 doctor appointments per week! If you wish to join our practice, we are accepting new patients, you can even commece registration on line.
Crown Heights Medical Centre will be holding inluenza vaccination sessions during October and
November. pleae telephone 01256 329021 for your appointment now.

Subject to Hampshire PCT approval, Crown Heights Medical Centre patients will be able to enjoy the facilities of a pharmacy on site from 27th October
2008. This facility will enable patients to obtain their prescription and non-prescription medicines on site.
The pharmacy opening hours will be:
Mon - Fri 07:30 a.m. to 11:00 p.m.
Sat 08:30 a.m. to 11:00 p.m.
Sun 10:00 a.m. to 6:00 p.m.
As well as offering routine appointments from 08:00 a.m to 7:30 p.m Monday to Thursday and
7:30 a.m to 6:30 p.m on Friday, did you know that Crown Heights Medical Centre has a same day service offering access to a doctor? This service is free of charge and is available through our rapid access clinic. Should you need an appointment quickly please do not hesitate to telephone 01256 329021 and enquire about a rapid access appointment.
The practice has added a number of links to the "NHS Choices" web site where a number of web based videos ('000 s) are hosted. These short, but informative clips provide a lot of useful information for patients regarding a variety of condition, too many to list here. Please take a look by selecting this link which takes you to the page, or selecting "Video Library" from the menu list on the right hand side of this page.
Not only can you register online, but once registered you can take advantage of our on-line booking system.
We are also able to offer a service to patients whose first language is not English and we have access to a number of doctors who can speak other languages

The practice has been given authority to extend its opening hours from the 1st July
2008. Further information is contained on our appointments page.
Car Parking is very limited with spaces made available in our underground car park for disabled patients and for those either staying for 15 minutes of less, or for dropping off patients. Details of how to access the practice are available within a printable guide as is a map detailing local car parks. There is ample parking in the adjacent town centre car parks as well as ready access to the main rail and bus stations which are within 400 metres distance. The practice is also on the Basingstoke Park and Ride route. For those patients who are able to access Basingstoke
Community Transport, details of their rates and contact details are accessible here.
Are you utilising the full potential of the website? Well you may want to look around a little further as you can order your repeat prescriptions on-line and now you can book appointments on line too.
We do not offer private GP services from our premises, however, we are keen to promote those services that cannot be provided by the NHS from our premises, or those that are in short supply. We are pleased to advise you that from the 23rd July 2008, we will be offering a private osteopathy and a counselling and clinical hypnotherapy/ service. Further details are available by following this link.

We are constantly striving to identify new services to offer our patients and we are about to launch a chlamydia screening service. Heard of it, but not sure what it is, or concerned that you might have caught this infection. We can offer you screening at the surgery from 1st June
2008, follow this link for futher details.
Crown Heights Medical Centre is a training practice.
Fully qualified doctors experienced in hospital medicine are usually attached to the practice for a year. If you agree they may video your consultation. We also teach medical students who, with your permission, may occasionally observe your consultation.
Guide dogs are welcome at the surgery.

Crown Heights Medical Centre
Crown Heights Medical Centre
2 Dickson House
Alencon Link
Basingstoke
RG21 7AN
Appointments:
Fax:
01256 329021
01256 817466
Web http://www.crownheightsmedicalcentre.co.uk/
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Doors open 8.00am to 6.30pm.
Phone lines open 8.30am to 6.00pm
Closed Wed lunch time 12.30-2.00pm
Please note that we endeavour to see patients at the allotted appointment time. Routine appointments are booked at 10 minute intervals. If you feel that you would like more time, please ask for or book a double appointment.
On line booking service
To access the system you must first obtain a username and password by selecting this link. With permissions set, you can then either save the leaflet address in your favourites or access it via this site.

We have been granted permission to open the practice between the hours of 8:00 a.m. to 7:30 pm. Monday to Thursday and 7:30 a.m. to 6:30 p.m. on Friday. This service will not be open access and appointments have to be made in advance. Patients attending without an appointment will be unable to see a doctor. Please do not attend the surgery unless you have an appointment booked. We are not open for any other services.
Hantsdoc the local GP Co-operative provides out of hours cover. It is for urgent medical problems only.
You can phone Hantsdoc directly on 0118 9365592 Hantsdoc operates between 6.30pm & 8am
Mon to Thurs and from 6.30pm Fri through to 8am Monday.
Monday Closed Closed
Tuesday Closed Closed
Wednesday Closed Closed
Thursday Closed Closed
Friday Closed Closed
Please ensure you order your prescription in good time. Repeat prescriptions can be ordered by post, by the online form below or by coming into the surgery.
We regret we cannot accept routine requests for prescriptions by telephone at Crown Heights
Medical Centre.
Two working days notice is required i.e.
Monday before 12:00 Wednesday after 4:00 p.m
Tuesday before 12:00 Thursday after 4:00 p.m
Wednesday before 12:00 Friday after 4:00 p.m

Thursday before 12:00 Monday after 4:00 p.m
Friday before 12:00 Tuesday after 4:00 p.m
After 12:00 p.m allow an extra day
We can only issue a prescription for the practice where you are registered, i.e if you are registered at Crown Heights you must collect the prescription from Crown Heights and similarly with Lychpit. Most chemists also offer a prescription collection service where your prescriptions are collected from the surgery.
Please select from the list which surgery you would like to collect the prescription from which should be the surgery you are registered from, or which pharmacy that you would like us to despatch your prescription to. We have a pharmacy on iste from 27th October 2008.
You will normally be reminded on your repeat prescription slip that you need to come into the surgery to have your medication reviewed. If you have not been seen by your doctor recently it is important that you attend.
Patients who have to pay for more than 4 prescription items in 3 months or 14 items in 12 months may find it cheaper to buy a pre-payment certificate (PPC). Select this link for further details
Details of Chemists open during the May holiday period may be found at this link
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Doctors
Partners
Dr Richard Turner MB BS MRCS FRCP MRCGP Registered 1971
Dr Judith Pagdin BM MRCGP D(Obst)RCOG Registered 1981

Dr Gemma
Adamson
Dr David Knight
Additional languages spoken:
French
German
MB BS MRCGP D(Obst)RCOG DCH Registered 1981
BSc MB BS MRCP MRCGP DCH Registered 1982
Dr Cedric Cochrane MB BCh MSc MRCGP D(Obst)RCOG Registered 1984
Dr Andrew Cole BSc MB BS D(Obst)RCOG Registered 1985
Dr Richard Trueman MB ChB MRCGP Registered 1987
Dr Graham Hullah MB BS MRCGP DRCOG Registered 1988
Dr Dawn Coxhead BM MRCGP DFFP Registered 1993
Dr Vital Sijbers
Dr Rachel Quew
MD Registered 2003
Additional languages spoken:
Dutch (FLemish)
French
German
Assistants
BSc, MB BCH, MRCGP, DCh 1987
Dr Euphan Hunter MBBS MRCGP DGM DRCOG DFFP Registered 1987
Additional Languages spoke:
French

Dr Usha Thankam MBBS, DPMR, MRCP (Paeds)Registered 1989
Dr Sarah Herring
Nurse Practitioners
MBBS B Sc Registed 2003
Specialist Nurses
Nurses
The Practice Nurses run clinics for diabetes, heart disease, asthma monitoring, weight checks, smears, blood pressure checks, flu clinics, travel advice and injections (Please allow 8 weeks before traveling to attend your first appointment), baby vaccinations, blood tests, contraception, dressings and various other treatments. Please let reception know what you are seeing the Practice Nurse for, so they can ensure that they allocate you enough time for your care to be carried out.
Health
Practitioners
There is a team of Nurse Practitioners at Church Grange
Surgery. Requests for same day appointments will be managed by the Nurse Practitioner. The Nurse Practitioner's role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the nature of the problem.
You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern.
You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional. You may be offered an appointment with the GP that day or in the near future depending upon the medical urgency of the problem.
Routine appointments are made by the receptionist
Healthcare
Assistants
Phlebotomists
Practice
Management
Mr Stefan Morawiec
MBA, BA (Hons)
DMS Dip M
Our Practice Manager, Mr Stefan Morawiec, is responsible for the strategic management of Crown Heights Medical Centre and
Lychpit branch surgery.
Mrs Janice Gower Mrs Janice Gower deals with the day-to-day management of
Crown Heights Medical Centre together with a team of trained
Receptionists, 4 Practice Nurses and a team of Secretaries.

Mr Mike Bruce A.I.B. Mike Bruce is the practice accountant and he manages all financial aspects of the practice.
Mr Chris Pollard
MBA
Administration
Reception
Chris Pollard is the IT manager who handles the information processes and reporting for the practice.
All of the reception, secretarial and nursing staff wear name badges.
Community
Midwives
Community Nurses
District Nurses visit those who are housebound through illness or disability. They can advise relatives and friends about caring for the elderly or infirm. There are no district nurses based on site, but they can be contacted on (01256) 338833.
Counsellors
Pharmacists
Dispensers
Health Visitors
Macmillan Nurses
The Health Visitors are involved in promoting health for all the family, within the community. A Child Health Clinic is held weekly at Carnival Hall, Basingstoke. .
Attached Staff
Please book via the receptionist, with the doctor or the nurse for either of these services. You need to ensure that you are midway through your cycle at the time of your smear.

Once pregnancy is confirmed, you should make an initial booking appointment with your midwife.
Your midwife will offer advice and runs clinics for antenatal monitoring.
Deliveries are at The North Hampshire Hospital. It is important to have a postnatal check 6 weeks after the birth.
Please telephone the surgery for further information.
District Nurses visit those who are housebound through illness or disability. They can advise relatives and friends about caring for the elderly or infirm. The district nurses can be contacted by telephoning (01256) 329021 during surgery hours. You may leave a message on their answer-machine. Outside surgery hours, they can be contacted on (01256) 338833.
The Health Visitors are involved in promoting health for all the family, within the community. A
Child Health Clinic is held weekly at Carnival Hall, Basingstoke. If you have any concerns regarding the health and well-being of your family. There are no health visitors at the practice.
There is a team of Nurse Practitioners at Crown Heights Medical Centre. Requests for same day appointments will be managed by the Nurse Practitioner. The Nurse Practitioner"s role is to ensure that the patient gets the most appropriate care at the most appropriate time depending on the nature of the problem. You will need to leave a telephone number where you are available to speak to the nurse practitioner about your concern. You may be offered advice on how to manage the problem at home, given an appointment with the Nurse Practitioner or another health care professional.

You may be offered an appointment with the GP that day or in the near future depending upon the medical urgency of the problem.
Routine appointments are made by the receptionist.
The Practice Nurses run clinics for diabetes, heart disease, asthma monitoring, weight checks, smears, blood pressure checks, flu clinics, travel advice and injections (Please allow 8 weeks before traveling to attend your first appointment), baby vaccinations, blood tests, contraception, dressings and various other treatments. Please let reception know what you are seeing the
Practice Nurse for, so they can ensure that they allocate you enough time for your care to be carried out.
Blood samples arranged by your doctor can be taken by our experienced phlebotomist between
8.30am and midday.
You do not need a sick certificate for illnesses lasting seven days or less. You may need to fill in a self-certification form, obtainable from your employer, when you return to work. The selfemployed may need to complete a SC2 from the Social Security office.
For illnesses leading to absence from work for over 7 days, you will need to see your doctor for a certificate. If you require further information please telephone the surgery.
Sore Throats
Most sore throats are caused by a virus infection which antibiotics cannot cure. With simple treatment the patient normally gets better in four or five days. Tonsillitis usually starts with a sore throat, which causes pain on swallowing. There may be a fever, it might be possible to see white spots on the tonsils and glands in the neck may be swollen and painful. A hoarse voice, dry cough and sore throat indicates a viral laryngitis.
TREATMENT
Adults: Use regular Paracetamol or Ibuprofen. Drink plenty of fluids and take steam inhalations.
Children: Paracetamol liquid (Calpol or Disprol) plenty of drinks.Make an appointment to see the doctor if the sore throat is getting worse after two days, or if the patient complains of earache.

Feverish Child
Children often develop feverish illnesses, which settle spontaneously in 24-
48 hours.
TREATMENT
Give paracetamol ( Calpol, Disprol) liquid. Remove child’s clothing and offer regular sips of cool water. Sponging with tepid water may also help to reduce the temperature. Do not give aspirin to children under 12. Make an appointment to see the doctor if the temperature does not fall after a paracetamol (although it may rise again later) or if the child becomes drowsy or obviously unwell.
Stuffy or Runny Nose
The common cold usually starts with a hot feeling in the back of the throat.
The patient feels unwell and aches, and the nose starts running with a clear liquid which becomes a thick yellow discharge after three to four days. ANTIBIOTICS DO NOT HELP .
TREATMENT
As for sore throat. Babies and young children often have repeated colds.
This helps them build up their resistance to infection. They cough because of the discharge running from the nose down the back of the throat. Do not give cough linctus. Try normal saline nose drops, two drops in each nostril before bed.
Coughs
If dust or food enters the air passages, coughing acts as a protector. It also prevents mucus from causing infection on the chest. To suppress this action with cough mixtures can cause more harm than good.
TREATMENT
For dry coughs a linctus can be bought from the chemist. Make an appointment to see the doctor if coughing continues for more than a week or two after a common cold has cleared up, if coughing produces a yellow or green sputum – it may mean the lower air passages are infected, if breathing is accompanied by a pain in the chest or shortness of breath, or if coughing produces blood.
Vomiting
Vomiting may be caused by a virus infection of the stomach, food poisoning and by eating or drinking too much. It normally stops within 24 hours and may be followed by diarrhoea. Some children will vomit when they have a temperature.
TREATMENT
Rest. Eat nothing for 24 hours. Drink small sips of water regularly. As the stomach settles try bread or clear soup before gradually returning to a normal diet. Children and Infants: Try
Dioralyte sachets made up with cooled boiled water to replace body fluids. Make an appointment to see the doctor if vomiting is accompanied by continuous stomach pain, if vomiting lasts for longer than 24 hours, or if a vomiting child has a temperature of more than
38C (100F).

Diarrhoea
Diarrhoea is unpleasant but rarely dangerous. It may be due to change of diet, food poisoning or travel abroad. It is often accompanied by colicky (cramp-like) pains and usually begins to get better in 48 hours.
TREATMENT
As for vomiting (see above). Make an appointment to see the doctor if it does not start to settle after 48 hours, if an attack comes shortly after a visit abroad, or if there is continuous pain or blood.
If you are unsure about these or any other medical matters feel free to contact your doctor or pharmacist for advice.
Pre-registration
If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the ""Send"" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.
Pre-registration Form
If your first langauge is not English you may be able to find help via one of our doctors who speaks a different language or through visiting our page for non English speakers.
When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct.
Online medical questionnaire for new patients
Note that by sending the form you will be transmitting information about your self across the
Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.
Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.
Registration Form

Are you aware that we have another surgery?
It may be that you have a desire to register elsewhere? Select the Lychpit Surgery Link for more information
Please let us know as soon as possible if your address changes.
You may use the online form below to notify us of your change of details. The form will open in a new window. Fill out the details and press the Send button.
Change of Address Form
If you don't wish to use the online form then drop into the practice and pick up a paper form.
NHS Direct can advise you if you are unsure if you need to contact the surgery. They also have a health information service to give you further details about existing conditions and further support and literature. Telephone 0845 46 47 .
The Nurse Practitioners at the surgery are also happy to offer advice.
Patients are asked to attend the surgery where possible. If you are unable to attend the surgery please phone before 10.30am to request your home visit.
Those whose medical condition warrants it will be attended by a doctor at home.

The practice has a patient leaflet, which can be collected from reception, or downloaded here
Regretably, patients sometimes find elements of our service not to their satisfaction. Whilst we hope that the service that we provide does not cause you to complain, but with almost 20,000 patients we sometimes get things wrong. If you feel that we have let you down or part of our service could be improved, please download our practice complaints procedure
Should you wish to have access to your health records the practice can provide you with this information. It is subject to Data Protection law, however, should you wish to find out more please select download our Access to Health Records procedure.
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
The practice complies with Data Protection and Access to Medical Records legislation.
Identifiable information about you will be shared with others in the following circumstances:
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To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and
Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.
All patient information is considered to be confidential and we comply fully with the Data
Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
CCTV is installed internally in public areas and externally for
security. Recordings are used entirely at the discretion of the partners including provision of images to the police or other official bodies, and will otherwise comply with the Practice’s
Data Protection registration.
Please note that it is the Practice’s policy to record all telephone calls for the purposes of patient and staff care, security, and dispute resolution. Recordings and their use will be at the
Partners’ discretion and will also comply with the Practice’s Data Protection registration.
Please contact the surgery to get the results of any investigations between 9.30am and 4pm.
Routine blood, urine and swab results usually take around 3-5 working days to be processed.
X-rays and Ultrasounds take up to 3 weeks and cervical smears 8-12 weeks.

We are fortunate to have working within the practice doctors who can understand and speak the following languages:
Alternatively, we have access to interpreters or alternatively you can read the appropriate language fact sheets. Please see the Staff page for who speaks which language
These fact sheets have been written to explain the role of UK health services, the National
Health Service (NHS), to newly-arrived individuals seeking asylum. It covers issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages
Bengali
Albanian
Arabic
Bulgarian
French
Hindi
Lithuanian
Polish
Chinese (Cantonese) Portuguese
Chinese (Mandarin)
There are numerous other leaflets availabe from
. http://www.patient.co.uk/translations.asp
Spanish

Suggestions are welcome as we are constantly aiming to give you the best service. Should you have any comments, please contact our Practice Manager, Stefan Morawiec. We value your opinion.
Should you wish to make a complaint, may we assure you that we take every complaint seriously and will provide you with a response within a set time. It is with this in mind that we have prepared a formal complaints procedure, which illustrates the process that we will undertake and what action that you can take should we fail to provide you with a response that satisfies you.
You can access our complaints procedure by selecting the complaint procedure link or by contacting the practice and asking for a complaints procedure pack. In either event we regret that you are taking this action and we will endeavour to ensure that your grievance is addressed promptly and to our mutual satisfaction.
Should you wish to seek independent advice regarding complaining against any NHS service, please consider visiting the Independent Complaints Advocacy Service (ICAS) by following this link. This organisation offers a confidential and free service and can advise and assist you to voice your complaint in a constructive manner.
There is a local branch of ICAS in Basingstoke and they may be contacted at:
ICAS
1st Floor Rear
Clarendon House
9-11 Church Street
Basingstoke
Hants RG21 7QG
Tel: 01256 463758 email: mailto:basingstoke.icas@sap.org.uk

Crown Heights Medical Centre is not simply focussed on treating you and your ailments, we want to develop the practice into much more than that and with that in mind, we want engage more with our patients.
How do we start? To be honest, I don't know where to start, although I have been involved in setting them up before, but to be honest, no two are the same and the best process that I can think of is to listen to the patients, doctors, nurses, reception staff and even the ubiquitous manager. To whet your appetite you may wish to look at this 10 minute guide to give you an insight on what we might achieve in partnership.
Want to be involved, or simply want to know more, then please contact stefan.morawiec@nhs.net for more details.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable service. A scale of fees is available for items which we charge for.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the

nurse.
Travel Questionnaire (Please note that we are experiencing some technical difficulties at the moment with this element of our administration - the forms are being received blank and you may get a request to re-submit it - this matter is being dealt with)
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
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Provide you with information about the NHS and help you with any other health-related enquiry
Help resolve concerns or problems when you are using the NHS
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Provide you with information and help introduce you to agencies and support groups outside the NHS
Inform you about how you can get more involved in your own healthcare and the NHS locally
Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
Find out more
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

What is Choose and Book?
Choose and Book is a new service that allows you to choose your hospital or clinic and book an appointment with a specialist.
Since summer 2004, Choose and Book has been introduced across England. It will eventually be available to all patients.
From 1 January 2006, when you and your GP agree that you need to see a specialist, you will be able to choose from at least four hospitals or clinics. You will also be able to choose the date and time of your appointment.
The benefits of Choose and Book:
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You can choose from at least four hospitals
You can also choose the date and time for your appointment.
You experience greater convenience and certainty. With the old system, your hospital or clinic chose the date and time of your appointment. This may not have been convenient for you. With Choose and Book, the choice is yours.
There is less chance that information will get lost in the post because more correspondence takes place through computers.
For more information see the Choose & Book NHS Website
We are constantly seeking to improve the services that we offer to you as our patients and are currently engaged in setting up a Chlamydia screening service to offer for our patients. Chlamydia is a bacterial infection, which can infect individuals who have or who are sexually active and is transmitted from partner to partner.
The symptoms range from no symptoms at all and vary between male and female:
Women
In women, genital chlamydia does not often cause any symptoms. However, some women may have 'non-specific symptoms' such as:
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 cystitis, a change in their vaginal discharge, and mild lower abdominal pain.
If you visit your GP, or family planning doctor with any of these symptoms, you can ask to have a chlamydia test taken, even if you are not offered one.
If left untreated, the chlamydia infection may lead to the following symptoms:
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 pelvic pain, pain during sexual intercourse, or occasionally, bleeding between periods.

The chlamydial infection can also spread to the womb, and cause Pelvic Inflammatory Disease
(PID). PID is a major cause of infertility, ectopic pregnancy and miscarriage.
Men
A man with chlamydia commonly experiences a urethral discharge from the penis.
You may also have inflammation of the tube leading from the bladder to the tip of the penis
(urethritis), and inflammation of the tube leading from the testes to the penis (epididymitis).
You may also experience mild irritation at the end of your penis that will usually disappear after two or three days. However, after the discomfort disappears, you may still have the chlamydia infection. This means that you can pass it on to a sexual partner. You also risk the complication of inflamed and swollen testicles.
In rare cases, chlamydia can also cause an uncommon condition that affects the eyes and joints, known as Reiters syndrome. Chlamydia can also cause fertility problems in men, approximately half of all men with symptoms have impaired fertility, such as epididymitis.
More information can be obtained from your GP, Nurse or ideally in the first instance via our web link
Lychpit Surgery is the branch surgery of Crown Heights Medical Centre, situated some 2.8 miles away from the main Crown Heights premises on Great Binfields Road, Lychpit,
Basingstoke.

The practice is located above the Tesco convenience store and adjacent to the Lychpit
Community Hall. (Printable Map). You can easily plan your journey via public transport, walking or by car through following the route link via Transport Direct.

The practice is well appointed and will be undergoing some minor refurbishement over the next two years.
It offers a full range of routine primary care services, from 2 GP consulting rooms and a practice nursing suite. With convenient parking adjacent to the site, the practice initially served the population of Lychpit, but increasingly is visited by Crown Heights patients who have difficulty accessing the Crown Heights facility. We are happy to register new patients here or at the main surgery
In essence, the branch surgery offers a good health facility for the Lychpit community and those patients who prefer not to travel into the town centre. It provides an alternative to registering with another practice and allows tpatients to continue their long-term relationship with a GP they know and more importantly, who knows them.
Contact details:
Lychpit Branch Surgery
Crown Heights Medical Centre
Great Binfields Road
Lychpit
Basingstoke RG24 8TF
Tel: 01256 469677 Fax: 01256 817484
Welcome to our audio first aid centre. Below you will see 7 small MP3 files which can be downloaded on to your iPod or any other MP3 player. Wherever your iPod goes the advice will go with you!
To save them on your computer, right-click on any of the links below and then click 'Save Target
As..."
Click on any of the links below to play the audio files:
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Burns - Explains the immediate treatment for burns and scalds.
Fits - How to deal with fits (convulsions/seizures) in adults and young children.
Wounds - Immediate actions for wounds, bleeding, and bleeding associated with fractures.
Unconscious patient who is breathing - How to deal with an unrousable patient who IS breathing (includes recovery position)
CPR for adults - Adults who have collapsed, unrousable and NOT breathing.
CPR for babies - Babies who are unrousable and NOT breathing.
Collapsed patient in detail - Explains the complete scenario including checks for breathing, circulation, etc.
These files have been prepared by Sussex Ambulance Service and comply with European
Resuscitation Council Guidelines.

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Patient Poster
July 2007
September 2007
November 2007
January 2008 - Email update
A video "rental shop" with no fees, and nothing to return.3
Crown Heights Medical Centre is constantly seeking to attract NHS services to its premises and these are expanding all of the time. Unfortunately we cannot always attract these services to our premises or they are simply not always available via the NHS. With this in mind we are currently in negotation with a local osteopath and a pychotherapist and counsellor and are seeking to offer a biomechanical podiatry service in the future.
We are delighted to advise you of the fact that we now have osteopathy services available at the practice from a local osteopath who has been working in Basingstoke for many years. We do not book appointments or manage this service, but more information and contact details may be obtained from the osteopath's themselves by visiting the osteopath's website for further details of the services they offer.

We are delighted to advise you that the practice is able to refer you to David Keighley who whilst not operating from our site, offers psychotherapy and clinical hypnotherapy services.
David provides a service to address a number of conditions including:
Smoking cessation/weight loss
Anxiety and emotional conditions
Relationships
Further details of his services are available at his website.
We are in negotiation with a podiatrist now.