JEROME P. DAVID
Block 14 Lot 47 & 49 Vancouver St., Metro Clark Homes
Mawaque, Mabalacat, Pampanga
0906-536-0429/ 0920-863-4782
Email: jeromedavid24@yahoo.com.ph
EDUCATIONAL BACKGROUND
Highest Education
Level
: Bachelor’s / College Degree
Field of
Study
: Business Administration
Major
: Management
Name of
Institution
: Philippine School of Business Administration
Quezon City, Philippines
Graduation : May 1991
Date
Second Highest Education
Level
: Post Graduate Diploma / Master’s Degree
Field of
Study
: Business Administration
Major
: 24 units
Name of
Institution
: Philippine School of Business Administration
Quezon City, Philippines
Graduation : Under-grad (March 2000)
Date
EMPLOYMENT HISTORY
General Manager-Operations
October 2006-Present
Management Consultant
January – October 2006
Work Description:
Donnats Incorporated
Franchise Holder of Go Nuts Donuts
Central Luzon
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Department- Office of the President/CEO-Owner
Reporting directly to the President/CEO-Owner
Point person of the President/ CEO-Owner on matters regarding operations to the
Franchisor/Suppliers/ Contractors/Government Agencies and Leasors.
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Advises the President/CEO-Owner of any capital expending necessary to maintain
the efficient operations of production and warehousing, retail store outlets and
submits monthly reports on all key aspects
performance,
financials
and
operations.
Manages and evaluates the performance of each business units against established
targets
for sales, food cost, controllable expense and implements plans to
improve area’s net operating income; in close cooperation of the retail store outlet
supervisors, production supervisors and warehouse personnel.
Directs the production operations, store retail operations and staff functions through
the effective development, recruitment and screening of internal and external
candidates to ensure the company’s work force needs are attained in a timely and
cost efficient manner.
Controls operating budgets of all business units (production operations, store retail
outlets and warehouse) within imposed parameters by reviewing and consolidating
daily, weekly and monthly actual versus projected sales, controlling cash and cost
of sales and achieving optimum labor and product efficiency.
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POSITION IMPACT
1. MAJOR PROBLEMS. Establishing priorities and work schedules to ensure that
the people, sales and profits objective of the company are met or exceeded,
while implementing company programs, system and new products (Franchisor)
within time, budget and resource constraints in an ever changing competitive
environment which dictates prudent and expedient reactions occasioned by
differing needs on a per business unit basis.
2. SOURCE OF SUPPORT. Franchisor (Doughnut People Inc.) Corporate Office
which include, but not limited Human Resources and Training Commissary which
is composed of Purchasing, Warehouse and Distribution and R&D, Finance
which is composed of Accounting, Treasury and MIS, Marketing, Engineering
which is composed of Construction & Maintenance, Business Development,
Office of the President. And our own Corporate Office (Donnats Inc)
3. INTERNAL AND EXTERNAL CONTACTS. Close contacts to be maintained with
all the support departments within the groups for profitable, efficient and
harmonious operations. Daily contacts with the business units to ensure
compliance with the company standards and procedures. Contacts have to be
maintained with suppliers and distributors to ensure consistent quality and
availability of materials, government agencies to ensure compliance with
applicable laws and ordinances. On top of all these, contacts have to be
maintained with guests to serve as feedback mechanism establishing long lasting
business relations with them.
Area Manager
Field Service (Franchise Stores)
May 2005 – February 2006
January 2004 – December 2004
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Franchising Department
Makati City, Philippines
Work Description:
 Reporting directly to the Franchising Manager
 Role relies heavily on developing a stronger relationship as a business consultant and
customer service advocate for the Operators-Franchisees.
 Engages in consultancy, advisory, administrative and support services including, but
not limited to the following duties and responsibility:
o Understanding the Operator’s perspective, providing assistance in analyzing
financial data, problem solving and business planning, supporting local
marketing and customer satisfaction, helping further development of the
Operator and his/her people, and applying standards.
QSCH Audit Manager
(Quality, Service, Cleanliness &
Hospitality Manager)
January 2005 – April 2005
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
Work Description:
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Reporting directly to the Operations Manager
Engages in upholding the four pillars of Kenny Rogers Roasters which is Quality,
Service, Cleanliness and Hospitality.
Lead the QSCH audit team in appraising the stores adherence to QSCH standards.
Provide assistance in improving processes in the system in close cooperation with the
Training Department, Purchasing Department and Research and Development
Department, actively coach and counsel store unit heads in the system.
Ensures standards of product quality, guest service, facility cleanliness and store
hospitality are met at all times to gain competitive superiority that will result to Total
Guest satisfaction and maximization of profit.
Area Manager
North Luzon Area
June 2003 – December 2003
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
Objective:
To provide Leadership in the market with five (5) to eight (8) stores responsibilities and
to develop area organization to ensure efficiency and continuity in area’s operations with
a view towards maximizing profits and providing excellent Quality Service, Cleanliness
& Hospitality standards.
Work Description:
 Manages and evaluates the performance of each store against established targets
for sales, food cost, controllable expense and implements plans to improve area’s net
operating income;
 Directs the store operations and staff functions through the effective development,
recruitment and screening of internal and external candidates to ensure the company’s
manpower needs are attained in a timely and cost efficient manner.
 Ensures compliance with all local laws and ordinance, company’s rules and
regulations and programs by conducting regular meeting with store management team
and team members, posting required notices, performing routine store audits and taking
corrective actions as necessary or appropriate.
 Helps increase sales by adjusting to competitive changes in the market environment,
coordinates store responses to advertising, marketing and promotions, developing
delivery and catering sales, identifies and recommends other sales and growth
opportunities.
 Ensures standards of product quality, guest service, facility cleanliness and store
hospitality are met at all times to gain competitive superiority that will result to Total
Guest satisfaction and maximization of profit.
 Maintains and improves product quality by adhering to established quality
procedures and where appropriate recommends and implements corrective actions.
 Controls operating budgets within imposed parameters by reviewing and
consolidating daily, weekly and monthly actual versus projected sales, controlling cash
and cost of sales and achieving optimum labor and product efficiency.
 Ensures that all reporting control procedures required in the areas of management
control of stores, production, sanitation, maintenance, general administration and guest
comments/feedback are accurately and promptly completed according to the
administration schedules determined by the company.
 Communicates, explains and executes all company policies and procedures to store
management team, such policies include but not limited to recruitment, training,
performance appraisal, marketing, accounting and purchasing.
 Advises the Operations Manager of any capital expending necessary to maintain the
efficient operations of store and submits monthly reports on all key aspects performance
and operations.
 Analyses and identifies internal strength and weaknesses as well as the existing
opportunities and threats of competitors so as to implement constructive action plans to
improve area’s position in the market.
 Motivates the management team, team members and other employees through
guidance and on-going activities which may be include training, creating participation
groups or task force and other recreational activities as well as incentives, rewards and
appreciation.
 Effectively handles guest complaints and keep the Operations Manager informed
and posted on the progress and resolution of the problem.
 Responsible for the timely and accurate daily sales deposit of all stores within the
area through the duties entrusted to the respective Store Manager.
 Coordinates, organizes and reports feedback from the store level to the top
management level through the Operations Manager.
 Improves, upholds and enhances the morale and the discipline of the employees
within the area.
Senior Store Manager
Pampanga Area
January 2003 – May 2003
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
Objective:
To provide Leadership in the market with two (2) to three (3) stores responsibilities and
to develop area organization to ensure efficiency and continuity in area’s operations with
a view towards maximizing profits and providing excellent Quality Service, Cleanliness
& Hospitality standards.
Job Summary
Reports directly to the Area Manager. The Senior Store Manager is primarily responsible for
directing the daily operations of two to three adjacent stores and ensuring an exceptional level of
customer service and product quality, demonstrating leadership and good judgment,
administering sound personnel and functional management practices to ensure profitability,
providing training and development, and ensuring a positive and productive working environment.
Store Manager
SM Pampanga Oct 2000-Dec 2002
SM Cubao
Jan 2000-Oct 2000
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
Job Summary
The Store Manager is primarily responsible for directing the daily operations of a single store and
ensuring an exceptional level of customer service and product quality, demonstrating leadership
and good judgment, administering sound personnel and functional management practices to
ensure profitability, providing training and development, and ensuring a positive and productive
working environment.
Detailed Responsibilities:
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Practice and model for the store staff, the ‘no-fault’ customer service.
Handles customer complaints in a courteous and professional manner and within established
guidelines.
Ensures all sales transactions are accurately recorded and all cash handling procedures are
followed. Ensures all shift change and cash report duties have been completed accurately
per established guidelines.
Ensures all areas of the store, both inside and outside, are kept clean, free of dirt and clutter
and monitors those proper cleaning procedures and materials are used to maintain a food
service clean environment.
Ensures proper operation and maintenance of store equipment.
Monitors and ensures food service items are displayed in an appealing manner and all
equipments is clean, and all products appear fresh and heated to the appropriate
temperature and according to code date to ensure freshest product available for the
customer.
Maintains any required food handler’s certification/license as required and ensures store staff
has been certified / licensed as well.
Uses merchandising tools to determine appropriate product assortment.
Ensures all items in the store are priced properly
Recruits, interviews and hires store staff using the appropriate tools (i.e. interview forms,
reference checks, etc.)
Ensures all employees are trained using the prescribed materials, tools and processes as
well as encourage staff to develop additional skills.
Communicates with store staff regarding new item information, processes and other
information related to the operation of the store.
Promote New Products with Advertising, daily specials, Suggestive Selling, etc.
Established Systems to Order & Stock Inventory and monitor those procedures to ensure
Efficiency & Effectiveness.
Monitor continually the performance of ALL employees and feedback from customers.
Record employees’ productivity and/or performance for use in managing, evaluating and
training employees.
Receive company memos and act on them accordingly.
Ensures that daily deposits are made and acquire change for cash boxes. Train the
appropriate people to perform these duties.
Track and keep Employees Time Cards and Turn –In employees hours for Payroll
Create and Order Store Inventory & supplies.
Review & administer HR policies & procedures to ensure Employees understand and follow
the Policies in RPI’s employees’ handbook.
Handle Employee complaints & Grievances.
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Immediately Notify Company Executives of any Complaints or Potential problem arising from
the violation of any policy.
Performs other functions as assigned by Area Manager.
ACCOUNTABILITES:
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All store equipments and office supplies assigned
Confidentiality of trade secrets
Confidentiality of peso sales
SUPERVISION
All personnel in the assigned store
Store OIC
SM Cubao
September 1999-December 1999
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
Job Summary
Reports directly to the Area Manager, with the same detailed duties and responsibilities of a full
pledge store manager. The Store Officer-in Charge is a probationary position primarily
responsible for directing the daily operations of a single store and ensuring an exceptional level of
customer service and product quality, demonstrating leadership and good judgment,
administering sound personnel and functional management practices to ensure profitability,
providing training and development, and ensuring a positive and productive working environment.
Assistant Manager 1
SM City June 1999 – August 1999
E. Rodriguez – Feb 1999-May 1999
Roasters Philippines, Inc.
Kenny Roger’s Roasters
Operations Department
Makati City, Philippines
JOB SUMMARY
This job is responsible for assisting the Store Manager in planning; organizing, monitoring,
controlling and supervising the operations of a local store to ensure that the manual plans,
forecasts, budgets, and profits are attained.
DETAILED RESPONSIBILITES
1. Assists in planning, organizing, and establishing annual plans, forecast, budgets and profit
goals in line with corporate objectives.
 Assists in monitoring, checking an overseeing the execution of the local
marketing plans, programs, projects and budgets for the store to meet monthly and
annual targets.
 Assists in monitoring the store’s performance regularly and discusses corrective
measures and key issues with the Store Manager to ensure that plans and objective
and standards are met.
 Assists in reviewing and analyzing the mid-month and monthly P&L of the store
to ensure that they are within standards and discuss measures with subordinates to
keep cost within budget.
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Conducts regular meeting with subordinate Management Trainees and other staff
to discuss and resolve key issues, marketing plans and other matters affecting
store operations.
2. Assists Store Manager or, in his absence, plans, organizes monitors, coordinates and
supervises the store through subordinate Management Trainees to meet sales and profit targets,
the Key Results Area and other performance indicators.
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Ensures that the checks and balance in the store are maintained by closely
adhering to all company policies systems and procedures, rules and regulations.
3. Monitors, organize, controls and supervise the operations of the store operations during
assigned shift or of station regulations.
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Maybe assigned to handle the opening or closing of store after hours.
4. Conducts orientation and retraining programs and seminars for subordinates Managers and
staff to improve operating efficiency.
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Coaches, guides, teach and retain subordinate Management Trainees and staff
to improve their efficiency and performance.
5. When directed by superior, coordinates with Marketing for any promotional plans and
storewide programs to meet marketing plans and forecasts.
6. Prepares or when directed, supervises the preparation of all required periodic reports on time,
such as but not limited to the Profit and Loss (PnL) Store report (DSR) WSOR, MSOR, PR, etc.
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Prepares variance analyses of reports prepared.
7. Assists superior prepare the monthly manpower schedule all Petty cash Purchases and
approved local store materials and supplies procurement.
8. Settles disputes and complaints with Guest, which cannot be handled by subordinate
Managers.
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When assigned by superior, investigates, oversees and settles all complaints
brought to his attention by the Delivery Services and the Marketing group.
9. May attend and participate in annual company sales meetings and management reviews. May
participate in the management meetings to discuss long-range planning, development of
reporting and other formats for use by various groups or other related activities.
10. Executes other directive from the superior.
ACCOUNTABILITES
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All store equipment and office supplies assigned
Confidentiality of trade secrets
Confidentiality of peso sales
SUPERVISION
Management Trainees
Assistant Manager 2
SM City July 1998 – Jan 1999
E. Rodriguez Jan 1998 – July 1998
Roasters Philippines. Inc.
Kenny Roger’s Roasters
Operations Department
JOB SUMMARY
This job is responsible for assisting the Store Manager in planning; organizing, monitoring,
controlling and supervising the operations of a local store to ensure that the manual plans,
forecasts, budgets, and profits are attained.
DETAILED RESPONSIBILITES
1. Assists in planning, organizing, and establishing annual plans, forecast, budgets and profit
goals in line with corporate objectives.

Assists in monitoring, checking an overseeing the execution of the local
marketing plans, programs, projects and budgets for the store to meet monthly
and annual targets.

Assists in monitoring the store’s performance regularly and discusses corrective
measures and key issues with the Store Manager to ensure that plans and
objective and standards are met.

Assists in reviewing and analyzing the mid-month and monthly P&L of the store
to ensure that they are within standards and discuss measures with subordinates
to keep cost within budget.
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Periodically conducts regular meeting with subordinate Management Trainees
and other staff to discuss and resolve key issues, marketing plans and other
matters affecting store operations.
2. Assists Store Manager or, in his absence, plans, organizes monitors, coordinates and
supervises the store through subordinate Management Trainees to meet sales and profit targets,
the Key Results Area and other performance indicators.
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Ensures that the checks and balance in the store are maintained by closely
adhering to all company policies systems and procedures, rules and regulations.
3. Monitors, organize controls and supervise the operations of the store operations during
assigned shift or of station regulations.
4. Conducts orientation and retraining programs and seminars for subordinates Managers and
staff to improve operating efficiency.

Coaches, guides, teach and retain subordinate Management Trainees and staff
to improve their efficiency and performance.
5. When directed by superior, coordinates with Marketing for any promotional plans and
storewide programs to meet marketing plans and forecasts.
6. Prepares or when directed, supervises the preparation of all required periodic reports on time,
such as but not limited to the Profit and Loss (PnL) Store report (DSR) WSOR, MSOR, PR, etc.
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Prepares variance analyses of reports prepared.
7. Settles disputes and complaints with Guest, which cannot be handled by subordinate
Managers.
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When assigned by superior, investigates, oversees and settles all complaints
brought to his attention by the Delivery Services and the Marketing group.
8. Executes other directive from the superior.
ACCOUNTABILITES
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All store equipment and office supplies assigned
Confidentiality of trade secrets
Confidentiality of peso sales
SUPERVISION
Management Trainees
Makati City, Philippines
Assistant Manager 2
February 1996 – April 1997
Jollibee Food Corporation
Operations Department
SM Mega Mall Branch
Store Branch OIC
January 1995 – August 1995
Mawarid Food Company
Taco Bell International
Riyadh, KSA
Al Nahda Branch
Assistant Store Manager
October 1993 – December 1994
Mawarid Food Company
Taco Bell International
Riyadh, KSA
Jeddah Branch
Al Khobar Branch
Store Supervisor
March 1992 – September 1993
Mawarid Food Company
Taco Bell International
Riyadh, KSA
Al Khobar Branch
Riyadh Branch
Service Crew
July 1991 – February 1992
Mawarid Food Company
Taco Bell International
Riyadh, KSA
Crew Chief
August 1990 – July 1991
Mc George Food Industries, Inc.
Mc Donalds-Philippines
Commonwealth Branch
Service Crew
November 1989 – August 1990
Mc George Food Industries, Inc.
Mc Donalds-Philippines
Commonwealth Branch
SEMINAR, TRAINING, AND WORKSHOPS ATTENDED
Store Operation Training Program
Doughnut People Inc.
Filia Corporate Office
Valdez St., Makati City
January 16- April 18, 2006
Energy Management Awareness Program July 6 - 8, 2005
RPI Training and Leadership Center
12th Philippine International Franchise July 15 – 16, 2004
Conference and Expo
“Gateway to Local & Global Opportunities”
Westin Philippines Plaza Hotel
Level 3 Training
Manpower Scheduling SystemTeam Member
RPI Training and Leadership Center
October 14, 2203
Level 3 Training
Manpower Scheduling SystemManagement Team
RPI Training and Leadership Center
September 29, 2003
Level 2 Training
Ordering Projection System V3.3
RPI Training and Leadership Center
September 5, 2003
Level 2 Training
June 20, 2003
ACES Product Quality Standards Training
RPI Training and Leadership Center
Level 2 Training
Counseling for Performance
Monitoring Workshop
RPI Training and Leadership Center
March 5 - 6, 2003
Team Member Training System
RPI Training and Leadership Center
October 14 – 15, 2002
Sales Building Workshop
AESOD Consulting
Canyon Woods Resort Club
Tagaytay, Philippines
September 20, 2002
Planned Maintenance System Seminar
(Building and Facilities)
RPI Training and Leadership Center
June 19 – 20, 2001
Managing for Excellence
September 12 – 13, 2001
A Managerial Skills Enhancement Workshop
Ancilla Enterprises Development Consulting
Home Bakeshop Specialties
Livelihood Skills Program
Meralco, Pasig City
March 6 – 9, 2001
Basic Operation and Maintenance of
Rational CPC Combi-Steamer
FABTECH Demo Lounge
February 22, 2001
Values Formation Workshops
MV Management Visions, Inc
June 27 – 28, 2000
Systematic Managerial
Analysis Program
The Asia Development Institute of
Asia Business Consultants, Inc
September 29 – October 1, 1999
“Emerging Trends in Human
Resource Management in the
New Millennium”
PSBA Bldg., R. Papa Manila
February 20, 1999
Level 1 Training
Basic Operations
RPI Training and Leadership
January 17 – March 1998
Quality Service Leadership
Guthrie Jensen
Consultant to Management
September 26, 1996
Basic Operations Training Program
Jollibee Food Corporation
San Miguel Avenue, Pasig City
February 27 – August 27, 1996
Applied Crew Training Program
Technical Training-Operations
and Administration
Mawarid Food Company
Taco Bell International
Riyadh, KSA
August 15 – 30, 1992
Crew Chief Development Program
Mc Donalds – Philippines
Commonwealth Branch
August 26 – 29, 1990
AWARDS AND ACHIEVEMENTS
“Second Highest Sales Achiever Awardee”
Parol Patrol 2003(Christmas Bulk Order)
Roasters Phils., Inc.
February 2004
“All Time High Sales Awardee”
Roasters Phils., Inc.
December 2003
“Store of the Year Awardee”
Roasters Phils., Inc.
SM Pampanga- Branch
December 2002
“Most Profitable Store of the Year Awardee”
Roasters Phils., Inc
SM Pampanga-Branch
December 2002
“Most Profitable Store of the Year Awardee”
December 2001
Roasters Phils., Inc
SM Pampanga- Branch
“ACES 1st Quarter Awardee”
Cleanliness Category
Roasters Phils., Inc.
March 2000
“ACES 4th QuarterAwardee”
Quality Category and Service and Hospitality
Roasters Phils., Inc.
SM Cubao Branch
December 1999
“Certificate of Recognition"
“S.T.A.R. Circle Awardee”
Jollibee Food Corporation
SM Mega Mall Level 3
March 19, 1997
“Certificate of Recognition”
Store Opening – Taco Bell (Souks and Corniche)
Taco Bell International Operations (Middle East)
March 16, 1993
“Crew of the Year Awardee”
Mc Donalds-Philippines
Commonwealth-Branch
Quezon City, Philippines
December 1990
“Crew of the Month Awardee”
Mc Donalds-Philippines
Commonwealth-Branch
Quezon City, Philippines
March 1990
PERSONAL PARTICULARS
Age
Nationality
Marital Status
Date of Birth
Social Card No.
Tax Identification
Passport No.
: 38 years old
: Filipino
: Married
: 24 October 1969
: 33-0699369-8
: 192-403-901
: QQ 0181210
CHARACTER REFERENCES
Mr. Dexter Y. Cham
Former Franchising Manager
Roaster’s Phils., Inc.
Remedios St. Malate Manila
Tel (Mobile) 0920-634-2451
Ms. Johanna De Borja
HRD & Training Director
Doughnuts People, Inc.
Go Nuts Donuts
Tel (Mobile) 0917-807-3068
Ms. Marissa San Diego
Operation Manager
Roasters Phils., Inc.
Tel (Mobile) 0918-910-8893
Mr. Paul T. Gan
Franchising Manager
Dencio’s Food Specialist, Inc.
Tel (Mobile) 0917-826-7285
Mr. Terry S. Yap
Former Franchising Director
Mc Donalds-Philippines
Tel (Mobile) 0922-837-9927
Tel (Mobile) 0917-837-9927
Ms. Tenny Capili
Mall Manager
N. E. Pacific Mall
Cabanatuan City
Tel (Mobile) 0917-514-0712