P.O Box 237417 Dubai, U.A.E.
Mobile No: +971503961218
Email Add: martc_1111@ yahoo.com
Career Objective:
I want to work in an environment that promotes teamwork, provide challenges and opportunities. I also would like to develop and grow into level of responsibility where I can make significant contribution to the success of the organization.
WORK EXPERIENCES
Senior Policy Administrator
ACE LIFE International – Group Medical and Life Operations Department
21st Floor Silver Tower JLT
Dubai , UAE
Dec.4, 2011 up to May 2012
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Process applications for change to, reinstatement and cancellation of insurance policies
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Setting up new insurance policies group and individual accounts on the system
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Compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, cancelling insurance policies as per the request of the customer, agents and brokers
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Verifying the accuracy of insurance company records, cards, policy packs before releasing
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Invoicing on regular basis according to the mode of payment for the group and individual clients
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Process renewal notices and lapsed letters accordingly
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Coordinate with the TPA’s , customers to provide information in response to inquiries about the products and services and to handle and resolve complaints
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Checking the SME plans data, application forms and questioners
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Adjusting terms such as addition and deletions of members as per the underwriting guidelines
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Process new accounts and renewals both for group and individual accounts
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Reconciliation of accounts during renewal period
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Knowledge of HAAD Laws and Limitations as well as the OFAC countries
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Handling Large Group policies and Individual Accounts
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Liaise with Customers such as Brokers, Agents and Individual Clients for any inquiries
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Preparing MIS report as needed
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Verify and Investigate complaints with the resolution team department
Senior Policy Administrator – Plan Sponsor Services
AETNA International formerly (Goodhealth Worldwide LLC)
Bldg. 7 DOZ Office , Al Aweer Opp. Academic City Road Dubai
Oct. 26, 2006 to Nov 30 , 2011
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Manage and coordinate benefit plan implementation for new and existing customers
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Provide focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with customers and consulting community
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Liaise with IT support to report faults / enhancements, etc. to improve the efficiency and accuracy of the IT system.
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Handles quality control checks and audits on the different documentation issued in the Plan
Sponsor Services Team.

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Process New Individual Application/ Group policies, generate invoices and preparing and auditing the renewal notices before sending out to clients.
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Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction
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Develop and maintain excellent interpersonal relationships with clients, brokers, third parties and other departments and offices
 Collaborates with team members on more complex issues to ensure client’s needs are met from a product/service perspective
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Follows through on outstanding general issues to the point of resolution
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Comply with underwriting and compliance guidelines and have good product knowledge
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An effective team player and committed, proactive and supportive to achieve the teams goals and objectives
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Manage and coordinate plan/group set-up on the system for new and existing customers.
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Monitoring the different work queues on the different Global databases and maintaining the turn around times on these queues. Running the different reports from the system and working on the same.
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Adhere to Best Practice Processes, Service Standards and to all relevant statutory or regulatory requirements, including treating customers fairly
Accounting Staff- Grp. Acctg. Dept.
GREPALIFE Great Pacific Life, Inc.
Makati City Philippines
Aug. 2003 to Oct. 2003
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Prepare and send premium billings
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Prepare premium Allocation
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Verify of Hospital Claims and Death Claims
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Prepare Disbursement Voucher for premium refund and collection fee
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Perform other task as may be assigned by the superior from time to time
Custodian Staff / Mktg. Dept.
Empire East Land Holdings, Inc.
Makati City, Philippines
Dec. 2000 to Feb. 2001
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Responsible in handling record files of each client
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Coordinates with marketing and accounting Depts. Regarding the outstanding records of the buyers
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Assist the marketing department for monthly billing of each client s for a certain project
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Control of incoming and outgoing paid accounts / Allocation
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Encode and file new buyers of designated project
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Perform direct selling and indirect selling – personal and through phone
Marketing Assistant /Agency Branch
Insular Life Health Care, Inc.
Pampanga, Philippines
Jan 2000 to Nov. 2000
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Conduct orientation regarding the package plan of certain account
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Coordinate with head office regarding the proposal preparation including actuarial Department
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Coordinate with admin & marketing for contract preparation and presentation
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Handle Accreditation of Clinics / Hospitals to be listed within the network
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Handle Petty cash, withdrawal and depositing cash for daily production
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Prepares Daily and Monthly production report

Policy Administrator
Insular life Health Care, Inc.
Makati City Philippines
Feb. 1997 to Jan 2000
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Conduct orientation program and provides assistance for new and renewal accounts
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Coordinates with legal dept, regarding the contract preparation
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Prepares fund allocation – billing and payment
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Evaluate and process Death claims- Medical And Life Insurance
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Prepares Billing and Refund fees
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Entertain, receive and settles inquiries complaints of agent and clients
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Coordinates with other dept. regarding the new accounts for immediate processing of enrollment forms including the releasing of identification cards
Record Staff / Policy Processor
Insular Life Assurance Co., Ltd.
Makati City Philippines
Aug. 1996 to Jan. 1997
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Control of incoming and outgoing new policies
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Process new policies
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Encode and File new application policies
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Attend to telephone inquiries
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Make Daily production
SUMMARY PROFILE AND PERSONAL ATTRIBUTES
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Proficient in Microsoft applications / Familiar with Actisure Program and DME
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Hardworking, energetic, independent and creative with no supervision
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Flexible, Fast Learner, and with multi –task ability
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Easy to adopt a multicultural environment
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Well organized with inter-personal skills
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Expertise and well oriented in Customer Service environment and Administration
EDUCATIONAL BACKGROUND
University of the Assumption
San Fernando Pampanga Philippines
Bachelor of Science in Commerce
Major in Business Management
References available upon request…