Name of Module
Psychology of Interpersonal Communication
Module Code
ECTSCredits
PICO
3
Module Type
Module Level
Contact Hours
Term
Language of Instruction
Total Amount of Work
3
Full-time Study: 4 / 5 th semester
English
advanced
90
Part-time Study:
Lecturer Responsible Jutta Jacobi
Lecturer Team
Methods of Teaching
and Learning
Lecture / Presentation / Discussion / Group Work / Role Plays
Intention
FHSG graduates are able to apply a variety of communication skills in a
differentiated way and in accordance with the requirements of specific
situations. They are, moreover, acquainted with the theoretical background of
these skills. They can meet the complex challenges of interpersonal
communication in the business environment
Educational
Objectives
Professional Competences:
o
The students are familiar with some of the key models as well as important
psychological aspects of interpersonal communication and can specify
them
o
The students can apply crucial communication techniques in accordance
with the requirements of a specific situation
Method Competences:
o
The students can analyze typical communication processes on the basis of
a sound theoretical framework
Self Competences:
o
The students develop a keen sense of interpersonal communication as a
continuous learning process
o
The students improve their communication ability and become more
reasoned, more reasonable and more effective communicators
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Content
Session I:
o
1. Dimensions of the Self in Interpersonal Communication (Self
Concept, Self Awareness, Johari Window, Feedback / Self Disclosure,
Self Esteem)
o
2. Perception in Interpersonal Communication (Stages of Perception,
Impression Formation Processes, Attribution Theory)
Session II:
o
3. Communication Models Overview:
o
3.1. Five Axioms (Watzlawick)
o
3.2. Neuro Linguistic Programming NLP (Bandler/Grinder)
o
3.3. Four Aspects of a Message (Schulz von Thun)
o
3.4. Transactional Analysis (Berne) (Ego State Model, Transactions,
Strokes)
o
3.4. Transactional Analysis cont. (Script / Drivers, Life Positions /
Attitudes, Psychological Games)
Session III:
o
4. Nonverbal Communication (Body Communication, Facial
Communication, Eye Communication, Spatial Messages)
o
5. Listening (Active Listening, Stages of Listening)
o
6. Conversation Process (Stages of Conversation, Response Styles,
Conversational Management)
Session IV:
Structure
o
7. Negotiation (Types of Negotiation, “Getting to YES”, Terms)
o
8. Formal and Informal Communication (Communication Channels,
Information Policy, Rumors)
o
9. Power in Interpersonal Communication (Basic Principles, Types of
Power, Communicating Power)
Contact Hours (39h)
Gradation of Self Study:
A guided self study contains:
- supervision of projects
related to practice (weekly
meetings)
- consultation hour with
personal contact
- moderation of discussion
(E-learning platform)
- supervision of term paper
Self Study
o
Homework / Assignments
o
Studying Literature
o
Script / Lecture Notes
o
Reference
Self study contains:
- homework / assignments
- studying literature
Teaching Material
Requirements
Efficiency Rating /
Certificate
Requirements
Appropriate knowledge of the English language
Written Examination (90 minutes)
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