Almanac
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Address:
HMP Thameside, Griffin Manor Way, Thamesmead, London, SE28 0FJ
Telephone:
0208 317 9777
Date of opening:
27th March 2012
Director:
John Biggin
Escort Contractor:
Serco PECS
IMB Chair:
Dr Geoffrey Penzer
Council Constabulary:
Metropolitan Police
Controller:
John Hyde
Probation Service:
Catch-22
Date of opening:
27th March 2012
At HMP Thameside we provide a safe, decent, secure and respectful environment that encapsulates a wide range of
constructive activities. The regime both combines and embraces work, education, vocational training, as well as
prisoner health and appropriate interventions where individual need is identified.
HMP Thameside is a Local category B establishment that can currently hold 900 convicted and remand male prisoners.
The prison has a baseline Certificate of Normal Accommodation (CNA) of 600, and an in use Operational Capacity (OP
CAP) of 900 which due to national population pressures will always be under review.
The primary purpose of HMP Thameside is to deliver a service through its contractual arrangements to meet the
National Offender Management Service (NOMS) objectives by:


Protecting the public in holding those committed by the courts in a safe, decent and healthy environment.
Reducing re-offending by providing constructive regimes that address offending behavior, improve prisoner
education and work skills, provide resettlement needs and promote law abiding behavior in custody and after
release.
Our Vision:
HMP Thameside's vision will be to provide the most productive and decent regime practicable within the contract. It
will work to achieve this through its professional staff and constructive relationships with prisoners, their families and
all other Criminal Justice agencies.
The Director, Assistant Directors, Managers and Staff at HMP Thameside will provide a safe, secure and respectful
environment that encapsulates a wide range of constructive activities. The regime will embrace work, education,
health, education and it will provide appropriate offending behavior courses. The staff will also do the best they can to
ensure those prisoners going back to society have robust resettlement opportunities through strong community links.
Accommodation:
The prison accommodation is built on a five spur radial design comprising 10 individual living units consisting of 600
cells. Offices and treatment rooms are also built in to the house block core. The building is the first in the world to be
awarded, “Outstanding” for BREEAM (an environmental assessment method). There are 10 cells that can cater for
prisoners with disability needs which are included in the 600 cells on the house block. In addition there are 18 cells in
the Healthcare In-Patient facility and 20 in the Care and Separation Unit, making a total of 638 cells. All cells are fitted
with showers, prisoner in-cell technology and telephones that prisoners can use to access the healthcare, education
and reception areas of the prison.
Reception Criteria:
HMP Thameside is built to Category B standards for adult male prisoners. It is local prison designed to hold up to 75 per
cent remand and 25 per cent sentenced prisoners. There is capacity to hold a small number of young adults on remand.
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Independent Monitoring Board (IMB):
The Independent Monitoring Board (IMB) is a group of members of the public who volunteer their time to work in the
prison. They are totally independent (of the prison, of the Ministry of Justice, of prisoners, of lobby groups of any
kind). Their role is to monitor all aspects of the prison's work and, in particular, the humanity and fairness with which
prisoners are treated and how well they are prepared for their eventual release. In order to achieve this, IMB members
are given unrestricted access to all areas of the prison and the prison's records, and to all prisoners.
One or more IMB members visits the prison every week, and prisoners can apply to see them (confidentially, if
necessary). This may be to ask for help resolving issues which they feel have not been dealt with satisfactorily by prison
staff, or simply to talk about an aspect of prison life they want to highlight. In addition, Board members may attend
meetings (including Adjudications and Reviews), as observers, and they are called in to observe any serious incidents
which occur within the prison.
The Board writes an Annual Report on its work for the Minister for Prisons, and would report to them at any other time
if it had serious concerns about an aspect of the prison's performance. The Annual Report is a public document,
available to be downloaded from the IMB website.
Core Day:
Monday to Friday:
Time Start
Time Finish
08:00
08:30
08:45
09:00
09:45
09:45
11:30
09:45
11:30
11:30
12:15
12:30
13:30
13:45
14:15
15:00
16:45
17:00
18:00
18:15
12:15
11:45
12:00
12:30
12:45
13:45
14:15
15:00
18:00
15:00
18:00
18:15
18:30
Activity
Unlock Worker & Medications
Movement to Work & Activities
Exercise
In-cell Work/Activity
Well-being Checks
Wing Cleaning
Enhanced Prisoners Association
Movement Back from Work & Activities
Serve Lunch & Medication
Lock Up
Roll Check
Unlock Workers & movement to Work & Activities
Basic Prisoners Cell Cleaning
Lock Up – ACCT, VR & IEP Reviews
Standard & Enhanced Association
Movement Back from Work & Activities
Evening Meal Served
Lock Up
Roll Check
Length
00:45
02:30
03:00
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Saturday:
Time Start
07:00
07:15
08:15
08:30
08:30
09:30
09:45
09:55
11:15
11:30
12:00
12:30
12:45
13:30
13:30
15:00
15:15
15:45
16:15
16:45
17:00
17:45
18:00
20:15
20:30
Time Finish
09:30
09:55
11:25
11:30
12:00
12:30
12:45
13:30
13:45
15:15
15:30
16:15
18:00
17:00
17:45
18:00
20:30
-
Activity
Early Patrol Staff on Duty – Roll Check
Night Staff Off Duty
Main Staff on Duty
Kit Exchange all Lower Wings
Single Movement – 1st Movement to Gym
Continental Breakfast, Medication and Triage
Main Movement to Activities – Visits & Gym
Association - All Upper Levels
Main Movement Back from Activities – Visits & Gym
Fresh Air – All Upper Wings
Serve Lunch out of Cell
Lock up Roll Check
Patrol State Staff Break
Unlock
Main Movement to Activities – 1st Visits, RC Mass & Gym
Main Movement from Activities – 1st Visits, RC Mass & Gym
Main Movement to Activities – 2nd Visits & Gym
Fresh Air – All Lower Levels
Association – All Lower Levels
Main Movement from Activities – 2nd Visits & Gym
Serve Tea out of Cell
Lock-up & Roll Check Staff off Duty
Patrol
Night Staff on Duty Roll Check
Patrol Staff off Duty
Length
01:00
00:10
01:30
00:15
00:30
00:30
00:15
00:45
00:15
00:15
00:15
00:30
01:45
00:15
00:45
00:15
02:30
-
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Sunday:
Time Start
07:00
07:15
08:15
08:30
08:30
09:30
09:30
09:45
11:15
11:30
12:00
12:30
12:45
13:30
13:30
15:00
15:15
15:45
16:15
16:45
17:00
17:45
18:00
20:15
20:30
Time Finish
09:30
10:00
11:30
12:00
12:30
12:45
13:30
13:45
15:15
15:30
16:15
17:45
17:00
17:45
18:00
20:30
-
Activity
Early Patrol Staff on Duty – Roll Check
Night Staff Off Duty
Main Staff on Duty
Kit Exchange all Lower Wings
Single Movement – 1st Movement to Gym
Continental Breakfast, Medication and Triage
Single Movement – 1st Movement from Gym
Main Movement to Activities – Visits, 1st Church & Gym
Main Movement Back from Activities – Visits, 1st Church & Gym
Fresh Air – All Lower Wings
Serve Lunch out of Cell
Lock up Roll Check
Patrol State Staff Break
Unlock
Main Movement to Activities – 1st Visits & Gym
Main Movement from Activities – 1st Visits & Gym
Main Movement to Activities – 2nd Visits & Gym
Fresh Air – All Upper Levels
Association – All Upper Levels
Main Movement from Activities – 2nd Visits & Gym
Serve Tea out of Cell
Lock-up & Roll Check Staff off Duty
Patrol
Night Staff on Duty Roll Check
Patrol Staff off Duty
Length
01:00
00:15
00:15
00:30
00:30
00:15
00:45
00:15
00:15
00:15
00:30
01:30
00:15
00:45
00:15
02:30
-
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Chaplaincy
The Chaplaincy provision at HMP Thameside is provided by full-time Faith Leaders as part of the Chaplaincy & Foreign
Nationals Team. Their main role is the pastoral care of all, regardless of faith. Main worship groups are provided weekly,
as well as support or study groups.
Hindu Worship
13.45 Mondays
Buddhist Worship
10.30 Tuesdays
Sikh Worship
10.30 Thursdays
Friday (Jummah) Prayers:
Roman Catholic Mass:
Church of England / Free Church:
12.45 hours Fridays
13.45 hours Saturday
10.00 hours Sunday
Chaplains of other faiths visit as specific needs arise. The team also oversees the specific support of Foreign Nationals
prisoners
Healthcare
CareUK provide Healthcare to HMP Thameside. The service provision is covered by qualified nurses 24 hours a day and
GP clinics run 6 days per week, with out of hours provision if required.
The service aims to:




Advise and support patients
Provide information on Healthcare services
Listen to concerns, suggestions or queries
Help sort out problems quickly
Specialist Clinics:
 CPN
 Dentist
 In Reach
 Optician
 Physiotherapy
 Podiatry
 Psychology
Integrated Drug Treatment Service (IDTS) is provided in conjunction with Turning Point and a specialist unit is provided
in the house block for prisoners undertaking this treatment.
Patient Advice and Liaison Service (PALS)
PALS is here to help when you need advice or wish to make a complaint. As a patient, relative or carer PALS provide
confidential advice and support, helping you sort out any concerns that you may have about any aspect of NHS care.
Pals acts independently when handling patient and family concerns, liaising with staff, managers and, where
appropriate, relevant organisations to negotiate prompt solutions. If necessary, they can also refer patients and
families to specific local or national based support agencies.
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Catering
At HMP Thameside we provide menus for Breakfast, Lunch & Dinner that are nutritionally balanced and in line with
Ministry of Justice guidelines. All Prisoners have the ability to order and ensure they receive their 5 portions of Fruit &
Vegetables a day. Food is cooked fresh everyday by our team of Chef’s and Prison Workers with fresh and seasonal
produce being used where possible. We provide appropriate work opportunities for Prisoners on a daily basis that meet
our security clearance criteria in both the main kitchen that produces food for the wings and our Bistro, which services
the needs of Prison Staff.
Prisoners pre-select and order their meals from a 4-weekly menu cycle that is displayed in-cell on their interactive
system. Menu choices are labelled with an icon to denote whether it is Halal, Vegetarian, Healthy to Eat or which type
of Meat product is in the dish. We also take into account any special dietary and religious needs of prisoners once this
has been confirmed by the Healthcare or World Faith Departments. We also provide frequent special menu choices to
celebrate Religious, National and Cultural Days throughout the year.
Prison Shop
At HMP Thameside we operate a cashless prison system and provide a shopping experience for prisoners that enables
them to buy a range of retail goods, including the purchasing of telephone call time via their in-cell interactive system.
We ensure that the goods and products available to buy meet the needs of a mixed prisoner population. In addition, we
will engage prisoners through the Prisoner Information and Activities Committee (PIAC) meetings in developing the
shop product list.
CMS/Telephony
In encouraging prisoners to take responsibility for themselves and their sentence we have provided an integrated
Information Communications Technology (ICT) system. Using the Custodial Management System (CMS) provided
prisoners are able to self-manage themselves and their sentence. Capabilities include:





Menu ordering
Canteen ordering
Visits Booking
General Applications
Emailing Healthcare, Reception and Education




Gym booking
Applying for sentence planning advice and
counselling and appointments
Applying for work
Making their own Healthcare appointments
Staff are able to respond electronically to requests and applications, creating an efficient and fully auditable system for
prisoner applications.
In addition it offers provision of a VLE (virtual learning environment), training and information services that will enable
them to develop and improve their information and communication skills. The VLE provides access to online training
courses and training material with the ability to enable the prisoners to complete education courses that may provide a
range of widely recognised qualifications including NVQs. Microsoft Office and or Open Office applications will be made
available to the prisoners to improve basic keyboard, word processing, literacy skills. Systems may be configured with
other limited language options (upon request) that may meet the requirements of a subset of foreign national
prisoners.
HMP Thameside operates a cashless telephone system operated via a smart card system and Personal Identity Number
(PIN). The PIN phone system includes a comprehensive voice recording system that will record and retain all prisoner
voice call other than those protected by legal privilege. Prisoners may have up to 15 personal and 5 legal telephone
numbers, subject to security vetting and public protection measures. Staff are also able to phone prisoners in cell but
prisoners cannot receive external telephone calls.
Prisoners have the facility to make calls to key departments within the establishment such as Reception and Education,
to encourage responsibility and self-management. They are also able to phone Healthcare in case of emergencies. All
departments are contactable via the in cell IT system.
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Prisoners Finance
As a prison we have provided a comprehensive Prisoners Cash Management System that allows prisoners to manage
their own private spends and earning accounts via their in-cell interactive system. Prisoners have the ability to manage
their shopping, phone account, savings account, make applications to transfer money out, transfer money in by cheque
or postal order, check their wages, exchange foreign currency, payback any advances on arrival, and check their
transaction history and balances in real time.
Business Services Work Parties
As part of the Business Services function, we offer prisoners opportunities to apply for positions in key jobs and work
parties e.g. Kitchen, Bistro, Grounds, Waste Management, Environmental, Shop, Laundry and Painting. Within each of
these areas there are openings for prisoners to acquire new skills and improve on current abilities. Prisoners also have
the prospect for those who wish to acquire skills and accredited qualifications.
Learning and Skills
The focus of Education at HMP Thameside is to address Functional Skills in English, Maths & ICT in order to support
learners to gain the most out of life, learning & work. The tools learnt will enable them to apply their knowledge and
understanding to engage competently and confidently in all education subjects, both in and outside of the prison.
Most courses are accredited and will also include:
 Understanding Business Enterprise Activities

 Personal & Social Development
 Storage & Logistics /Warehousing
 Peer Mentoring
 Horticulture
 Food Safety
 Fitness Instruction
 Health & Safety at Work
 Healthy Eating/ Nutrition & Exercise
Prisoners unable to access these classes will be accommodated through 1-1 tuition and through our outreach provision.
The courses provided will be reviewed constantly to reflect learner & local labour market needs.
Physical Education
The Physical Education Department comprises of four different training areas, the cardio suite, weights room, indoor
sports hall and a FIFA regulation size 3G outdoor football pitch. We currently offer various activities such as: Insanity
classes, circuit classes, kettlebell classes, racquet sports, basketball, volley ball and football, exercise to music and
aerobics. Our staff also provide training plans tailored made to suit each individual on request. We can also offer one
to one training or group training sessions. As part of the gym facility we can offer qualifications in sport through
Kensington and Chelsea College which allow prisoners to gain their Level 2 Fitness Instructor or study towards a Level 2
qualification in nutrition. There is also the opportunity to gain sports coaching qualifications which are sport specific
through links made within the local community and are delivered by outside agencies. We offer remedial gym classes
to those unable to partake in full physical activity due to illness or injury, we also offer over 45 classes and ensure all our
client groups are able to participate and attend the gym regardless of ability.
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Offender Management
Included in our bid we have committed to working with our partner agencies, Catch-22 and Turning Point with regards
to delivering and effective and relevant Offender Management Service. All delivery will be underpinned by the
Reducing Re-offending “Seven Pathways”.
Catch-22 will offer several courses including a Fathers Project. This will aim to enhance peoples skills around working
with young children, it will cover specific first aid issues, look to improve knowledge and awareness around child health
and progression and more practical elements such as nappy changing and feeding babies. Other courses available will
be Safer Communities and Behaviour Management.
Turning Point work alongside Serco, CareUK, Catch-22, KCC & Prospects in helping offenders recognise and challenge a
whole range of issues around Drug and Alcohol misuse. Encouraging recognition and personal responsibility and
promoting the concept that “recovery is possible” can start whilst at HMP Thameside.
We look at the whole person and have designed a range of interventions that lead to real and meaningful life changing
outcomes. We have established links with our community partners to ensure the work we do is realistic and reflects the
needs and resources of the communities our offenders will be released to.
Prospects – National Careers Service
Many prisoners may need help with their career, finding or changing their job and improving their skills. A National
Careers Service (NCS) adviser offers careers and skills advice to help improve job prospects. They also offer support and
motivation through workshops to help offenders plan their future by linking their personal interests and skills to a job or
career.
NCS advisers will set up a face to face advice session to help men identify their pre and post release work, training or
employment aspirations and develop their own personal action plan with the steps they need to take to achieve their
goals. They will keep in touch with offenders in custody offering support and encouragement to help them stay on the
right track. NCS advisers will work with other providers and specialist agencies in custody and in the community to help
men prepare for release and through the gates.
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Visit Times:
AM
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Professional
Professional
Professional
Professional
Professional
Closed Visits
Closed Visits
Closed Visits
Closed Visits
09:15 to
10:15
08:45 to
10:00
08:45 to
10:00
08:45 to
10:00
08:45 to
10:00
Closed
Visits
09:15 –
10:15
10:45 –
11:45
10.45 to
11:45
10:30 to
11:45
10:30 to
11:45
10:30 to
11:45
10:30 to
11:45
13:15 –
14:15
13:15 –
14:15
13:15 –
14:15
13:15 –
14:15
13:15 –
14:15
13:15 –
14:15
13:15 –
14:15
14:45 –
15:45
14:45 –
15:45
14:45 –
15:45
14:45 –
15:45
14:45 –
15:45
14:45 –
15:45
14:45 –
15:45
16:15 –
17:15
16:15 –
17:15
16:15 –
17:15
16:15 –
17:15
16:15 –
17:15
16:15 –
17:15
16:15 –
17:15
PM
08:45 to
10:00
10:30 to
11:45
Visiting:
Visits will be divided into AM and PM sessions. The AM sessions will be for professional visitors only, wishing to see their
clients. The PM Sessions will be for domestic visits only. The weekend will be allocated for domestic visits AM & PM. It is
important that you bring photographic ID with you for all of your visits to ensure you are not disappointed and denied
access. Children can be identified using ID such as birth certificates.
Accesptable forms of ID are:






Passport
Driving License (Full or Provisional)
Citizenship card
Travel Visa (Diclosure & Photo)
Military ID
Freedom Pass for over 65’s
We do not accept:


Prisoner ID Cards
Oyster Cards
If you arrive with incorrect ID, you may be refused entry to the prison.
The maximum number of adults allowed per visits is 3 plus children. On arrival to the prison you will be subject to our
searching policy so we would strongly advise you to arrive at least 30 minutes before your visits to ensure you get the
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full benefit of your visiting time. The search could include being rubbed down by staff, items x rayed, sniffer dogs
(mobile phones –drugs) and the Ion scan drug detection.
Staff will have the right to refuse you entry to your visit if they feel you are under the influence of alcohol or drugs. They
will also refuse you entry if you are abusive to them.
Visitors have access to lockers to store their valuables in during their visit. There is a £1 coin refundable charge for the
facility.
Booking Information:
There are 2 separate visits in the morning and 2 in the afternoon, each lasting 1 hour 15 minutes, with the exception of
the weekends when there is only one morning session and two in the afternoon. Unfortunately there is no facility to
book a double visit for the full session.
Offenders will book their visits for friends and family using the computer system. Minimum booking is 24 hours in
advance of the visit.
Visitors are required to bring photographic ID for their first visit (Passport or Driving Licence) subsequent visits will be
managed using our biometric system. Children may be identified by ID such as a birth certificate. Visitors have access
to lockers to store their valuables during their visit, there is a £1 coin refundable charge for this facility.
The maximum number of adult visitors permitted per visit is 3 plus children. Visitors are advised to arrive 30 minutes
prior to the allocated time in order to be processed in the outside visitor centre. The search procedure involves rub
down, x ray, metal detectors, drug dogs and ion scan drug detection testing.
There is full access for disabled visitors including designated parking by the outside visitors centre and toilets both at
the visitor centre and within the visits hall. The visits hall is designed so that chairs may be moved as required. All visit
facilities are at ground level with no steps.
Both the outside visitor centre and the main visits hall have outdoor play areas for children, as well as indoor play areas.
There is a wide range of toys and activities for children of all ages and all areas are supervised by a team of qualified
play workers.
There is a coffee shop in the visits hall which sells a variety of hot and cold refreshments, alternatively there is also a
vending machine selling hot drinks.
Please note that Visits property will only be accepted weekday mornings on a booked visit.
Official Visits:
Official visits are booked in 30 minute slots, unfortunately we cannot facilitate block bookings.
Thameside has 4 video courts and 4 video conferencing suites. All prisoners are eligible to use the video link, with
priority for court hearings.
The video link can also be used for any of the following:





Bail Applications
Sentencing
Pre-case Management Hearings
Parole Hearings
Court of Appeal





Pre-sentence Reports
Drug Intervention Programme (DIP) Reports
Adjudication Hearings
Inter-prison visits (subject to a criteria)
UKBA immigration interviews
Legal and Probation visits can be booked using the following email address: Thameside.LegalVisits@serco.com
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How to find us
Here is all of the information you will need to make your journey easier
Our address is:
HMP Thameside, Griffin Manor Way, Thamesmead, London SE28 0FJ (If using a Satellite Navigation Device use postcode
SE28 0AA).
Transport for London Journey Planner
Enter your location in the Journey Planner and click "Leave Now" it will then tell you the best options for public
transport to HMP Thameside. http://www.tfl.gov.uk/
Directions to HMP Thameside
By Road
If you intend driving through London, we would advise you map read your own route to the above address. However all
other routes are advised to go to the Queen Elizabeth II crossing at Dartford and follow the A206 south of the river
North towards Erith/London. Follow the A206 until you get to the A2016. Continue along the A2016 on the Bronze Age
Way, Eastern Way and then Western Way turning off at the side road at Griffin Manor Way turning left and then the
prison is directly in front of you. (When travelling from the North, Some Satellite Navigation devices may try and take
you through London to the Woolwich Ferry crossing, it is advised you avoid this route.
By Rail
From London Victoria
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Take the London Underground (District or Circle Line) to Cannon Street Station then the over-ground rail to Plumstead
Station, this journey will take approximately 50 minutes. On arrival at Plumstead the prison is a 7 minute walk.
From Kings Cross/St Pancreas
Take the London Underground (Northern Line) to Bank then the DLR (Docklands Light Railway) to Woolwich Arsenal,
this journey will take approximately 40 minutes. On arrival at Woolwich Arsenal you can take a taxi (approximate cost
£6) or the prison is a 15 minute walk away.
Woolwich Arsenal has good disabled access whereas Plumstead does not.
Click here for Network rail information
Bus
From Woolwich Arsenal Station catch the 244/380 bus to the prison. The bus stops are situated directly outside the exit
from the railway station.
Click here for Route 244 timetable use HMP Belmarsh, HMP Thameside is South of Belmarsh
Click here for Route 380 timetable use HMP Belmarsh, HMP Thameside is South of Belmarsh
By Air
The closest airport to HMP Thameside is City Airport. The London City Airport DLR Station is connected to the airport
terminal. The airport is located in Zone 3. Oyster cards and tickets can be purchased at the DLR counter adjacent to the
airport Terminal. The DLR departs London City Airport every 8 to 15 minutes, with journey times of less than 7 minutes
to Woolwich Arsenal. On arrival at Woolwich Arsenal you can take a taxi (approximate cost £6) or the prison is a 15
minute walk away.
Taxi
Data Cars
17 Anglesea Road, Woolwich SE18 6EG
020 8854 0000
Supercars
11 Greens End, Woolwich SE18 6HX
020 8854 7777
JS Minicabs
25-27 Herbert Road, Woolwich SE18 3TB
020 8317 2000
Parking
There are car parking facilities available on-site
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