Practice Area - Guildford and Waverley CCG

Beacon Surgery Beacon Surgery Beacon Road Crowborough East Sussex, TN6 1AH Telephone: 01892 652233 01892 668840 Fax: Website www.beaconsurgery.co.uk/ When the surgery is closed call 03000 24 24 24 <h1>Welcome to Beacon Surgery Online</h1> <img style="float: right;" src="beaconsurgery.jpg" alt="Beacon Surgery" />Beacon doctors' surgery in Crowborough provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.     Dr Matthew Mackintosh started the practice in 1864.  He died in 1887 whilst on a visit when his horse fell on him and he was succeeded by his son. The practice moved to its present purpose-built surgery in 1992 and was formally opened by The Marquess of Abergavenny on 29th February 1992. <h3>Opening Hours</h3> See the <a href="page1.aspx?p=2&pr=G81019">appointments page</a> for full details of our opening and consulting times. <hr /> <h3>Online Services<img style="float: right; margin: 5px; border-width: 0px;" src="images/acess2.jpg" alt="Online Services" width="200" height="60" /></h3> <a style="float: none;" title="On Line service application form" href="Online_Request_Form.doc" target="_blank">On Line service application form</a> Please print, complete and return this form if you want to apply for online services When you receive your registration details from the practice <a href="https://patient.emisaccess.co.uk/Account/Login?cdb=2034http://" target="_blank">Click here to Register for On Line Access</a> <a href="https://patient.emisaccess.co.uk/Account/Login?cdb=2034" target="_blank"> </a> Reception Opening Hours Monday Tuesday Wednesday Thursday Friday Saturday 08:00 to 18:30 08:00 to 18:30 08:00 to 18:30 08:00 to 18:30 closed 13:00 to 14:00 08:00 to 18:30 closed Telephone Reception available 08:00 to 18:00 Monday to Friday (except 13:00 to 14:00 Thursdays) Appointments - Same Day or Book in Advance We have divided our appointments into two categories: 'Same day' and 'Pre-bookable'. Same day appointments are released at 8.00am each morning and enable you to telephone and see a doctor that day. We will endeavour to make the appointment with the doctor of your choice although that is not always possible. If you wish to see a particular doctor or to make your appointment for a specific date then one of the pre-bookable appointments may enable you to plan your visit accordingly. However, with the doctors' other NHS commitments, this may mean booking a little way in advance. If your own doctor is unavailable please do not put your health at risk by unduly delaying your appointment. Click here to book/cancel your appointment online Sign up to book appointments On Line by completing this form and either send or hand in to the surgery. Your password will then be sent to you. OnLine Sign Up Appointment Times We offer a range of appointment times every day starting at 08:00 with both pre-bookable and book on the day appointments. Express Clinic We also have an 'express clinic' every morning for all minor ailments, and these appointments can be booked on the day (from 08:00) and start at 08:30. Pre Booked Extended Clinics We also offer some pre-bookable appointments outside of our normal opening times, specifically to try and assist those who have difficulty in attending during normal opening times. These are on varying days each week and the surgeries start at 07.00 and another at 18.30. Also on a Saturday starting at 08.00. Please see the notice in reception or telephone for details. These are for pre booked appointments only and there are no other services available. Telephone Advice We provide a telephone consultation service. Please ask the receptionist for details. Home Visits If possible please try to telephone reception before 10am if you require a home visit. Home visits are only available for patients who are housebound because of illness or disability and are always at the discretion of the doctor. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simpl;y tell the receptionist on arrival at the surgery. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre. The Surgery The building is purpose built with consultation rooms located on two floors and two separate waiting rooms. On arrival please book in at reception on the ground floor using our automated arrivals system. This will confirm which clinician you will be seeing and inform you of the appropriate waiting room to use, the Ground Floor or First Floor. When the doctor or nurse calls you to the consulting room your name and the number of the consulting room will be displayed on the electronic patient information board in each waiting room. Chaperones Some examinations that patients have to undergo can cause embarrassment and anxiety, and patients may prefer to have someone else present. Following guidance from all the professional bodies, we will be offering and encouraging the use of chaperones in appropriate situations. You may decline the offer of a chaperone although in some circumstances the doctor may feel that a third person should be present and will discuss this with you if the need arises. Repeat Prescriptions Requests for repeat prescriptions should be made at least two working days (48 hours) in advance, when the request is made at the surgery and three working days (72 hours) when the request is made at a local Crowborough pharmacy. Please remember to allow sufficient time at the weekends and bank holidays. Requests may be made in person, in writing (with a stamped, addressed envelope) and by fax. Telephone requests are not accepted. The doctors recommend the use of the prescription collection service for repeat prescriptions. This facility is available from the local pharmacies in Crowborough. Please speak with your usual pharmacist if you wish to use this service. It is most important that your medicines are reviewed at least once a year with the doctor. You may wish to use your birthday as a reminder to see the doctor that month. Click here to order your repeat prescription online To sign up for Online prescriptions please complete this form and either send it or hand it in to the surgery. Your password will then be sent to you. Online Sign up form Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. Clinics Health Promotion Preventative medicine including heart disease prevention is undertaken by all the doctors with the assistance of the practice nurses and health care assistants. There are a number of specific health promotion clinics available. Diabetes Run by Dr Slatter and Sister Caroline Thoms. Asthma Run by Sister Caroline Thoms. Coronary Heart Disease Run by Alison Cantwell. Cervical Screening It is important for all women between the ages of 25 and 64 years to have regular cervical smears - appointment recalls will be sent out automatically at the appropriate intervals. This procedure can be performed by the practice nurses. Pregnancy If you are pregnant either contact the surgery to see or speak to a doctor or telephone the Crowborough Birthing Centre on (01892) 664643. Contraceptive Services Each doctor is willing to provide full contraceptive services including post-coital contraception, and any doctor or nurse can deal with this during a routine surgery consultation. Anyone requiring an IUCD (coil) will be referred to Dr Morris who specializes in this field. Immunisations Appointments for routine childhood immunisations are sent out automatically by the Health Authority. Other immunisations, such as those for influenza, are also available, and our practice nurses will be happy to advise regarding all immunisations. It is extremely important that all children are immunised appropriately. Flu Vaccination And Pneumonia Vaccine An influenza vaccination is particularly recommended for patients with heart, lung or kidney disease, diabetes, residents of nursing and rest homes and retired people. Please contact the reception staff in October for details of the clinic dates and to make an appointment. Mammography - Breast X-Ray We advise all women to check their breasts regularly and report any abnormalities to a doctor. All women between the ages of 50 and 70 years will be invited to attend the breast screening unit for a mammogram. You will be notified of your appointment when the unit is in this area. We do urge you to take advantage of this offer. Screening does save lives. Women outside this age range can have a mammogram where appropriate and if you are concerned please discuss this matter with a doctor. Minor Surgery Minor surgical procedures are carried out at Crowborough War Memorial Hospital. Childrens Vaccination Schedule At two months old:   Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type b (Hib) (DTaP/IPV/Hib) - one injection Pneumococcal infection - pneumococcal conjugate vaccine (PCV) - one injection At three months old:   Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type b (Hib) (DTaP/IPV/Hib) - one injection Meningitis C (meningococcal group C) (MenC) - one injection At four months old:    Diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type b (Hib) (DTaP/IPV/Hib) - one injection Meningitis C (meningococcal group C) (MenC) - one injection Pneumococcal infection - pneumococcal conjugate vaccine (PCV) - one injection At around 12/13 months old:  Haemophilus influenzae type b (Hib) and meningitis C (Hib/MenC) - booster dose in one injection   Measles, mumps and rubella (German measles) (MMR) - one injection Pneumococcal infection - pneumococcal conjugate vaccine (PCV) - one injection Three years four months to five years old (pre-school):   Diphtheria, tetanus, pertussis (whooping cough) and polio (dTaP/IPV or DTaP/IPV) one injection Measles, mumps and rubella (German measles) (MMR) - one injection 13 to 18 years old:  Diphtheria, tetanus and polio (Td/IPV) - one injection Flu and Pneumococcal Influenza And Pneumococcal Vaccine In accordance with Department of Health guidelines, we recommend an influenza plus pneumonia vaccination for patients over 65 and those patients under 65 with diabetes, chronic heart, lung or kidney disease and residents of nursing and rest homes. The influenza vaccination is generally available in October please contact the practice for details of clinic times etc. The pneumococcal vaccination is available throughout the year. Non NHS Services Medical Examinations Medical examinations for special purposes, such as fitness to travel, pre-employment, insurance, driving medicals, fitness to undertake specialised sports and hobbies etc are not NHS services. A fee will be payable. Please contact the surgery to make an appointment. Letters and Forms Letters to employers, schools and universities (not statutory medical certificates), insurance claim forms, passport applications etc are not NHS services. Travel Vaccinations Some travel vaccinations although recommended are not available as an NHS service - the nurse giving travel advice will give you of details of any costs. Details of the fees applicable are in Reception Registration New Patient Registration Welcome to the Beacon Surgery Thank you for choosing to register at the Beacon Surgery, we aim to provide you with a first class Primary Care Service. Full details of the services we provide and other helpful information is included in our Practice booklet and on this web site, please take the time to familiarise yourself with the way we have organised the practice. In particular the sections on Appointments, Foreign Travel and Repeat Prescriptions, this will save you time and help you to get the most from our services. Registration Process Following patient feedback we have amended the registration process so that in most cases patients do not have to attend for a new patient check. However this does mean that all the information requested must be supplied on the forms which can all be downloaded from the preregistration tab. In order to register please;     Complete the Health Authority form Complete the Ethnic Monitoring form Complete the Health Questionaire form Hand the forms to the receptionist together with o Original documentation showing Photo ID (Passport, driving licence, ID card) o Evidence of address (council tax bill, paid utility bill etc) o a urine sample labelled with your name and date of birth o a BP reading from the machine in the waiting room if you are over 18. Please ask if you require assistance o your medical card – if available. Please note that we will not be able to register you as a patient unless all the information requested on the forms is provided. In our experience investing a small amount of time now on your health will ensure that we are better able to meet your future needs. Thank you for your assistance and thank you for choosing to register with the Beacon Surgery. Frank Powell Practice Manager Practice Area Practice Area Sign Up For Our Patient Group <img style="width: 193px; float: right; height: 127px;" src="images/comments.jpg" alt="patient survey" width="215" height="145" />We would like to know how we can improve our service to you and how you perceive our surgery and staff.  To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time. We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields. <img style="width: 40px; height: 40px; vertical-align: middle; border-width: 0px;" src="images/html.jpg" alt="complete the form" /> <a href="survey_signup.aspx" target="_blank">Complete the Patient Group Sign-up Form Online</a>   The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.   <a href="http://www.mysurgeryoffice.co.uk/psurvey.aspx?p=215847&a=G81019">Take Our Patient Survey</a>         Text Message Service  We can now send Text Message reminders for appointments.   To take advantage of this service please complete the new <a style="float: none;" title="Patient Consent for Electronic Communication Form" href="Patient_Consent_For_Electronic_Communication.doc" target="_blank">Patient Consent for Electronic Communication Form</a> which is also available in reception.  This form also covers e mail communication although we have no current e mail communication systems they will be developed in due course        Clinical Commissioning Group (CCG) Beacon Surgery is part of the High Weald Lewes Havens Clinical Commissioning Group, the new GP-led body that will plan and buy many health services for local people from April 2013. The Clinical Commissioning Group (CCG) want to help you stay healthy.  If you need health care we want it to be high quality, responsive to your needs and wishes. Please visit the High Weald Lewes Havens Clinical Commissioning Group website <a href="http://www.highwealdleweshavensccg.nhs.uk">www.highwealdleweshavensccg.nhs.uk</ a>   Other Healthcare Services There are a wide range of other private services available in the Mackintosh Rooms. Further details are available on the notice boards in the waiting rooms. Acupuncture Tim Rofe - 07711699776 osteoacup@talktalk.net Chiropody & Podiatry Beacon Chiropody & Podiatry Clinic - 01892 655349 beaconpods@hotmail.co.uk www.beaconpodiatry.co.uk (www.beaconpodiatry.co.uk) Clinical Psychologist (Consultant) Dr Margie Callanan - 07515 747587 DrMMCallanan@talktalk.net Homeopathy Dr Andrew Sikorski - 07946 474079 Hypnotherapy & Hypnoanalysis Jayne Konno - 07989 684671 jtk.mail@aphp.net Osteopath Mandy Fischer - 07716 460250 www.lewesosteopath.com (www.lewesosteopath.com) Osteopath Helen Dunn - 01273 252293 helen.td@uwclub.net (www.lewesosteopath.com) When We Are Closed Out of Hours Between 6.30pm and 8.00am weekdays, all weekend and on bank holidays you can access urgent health care via NHS 111 and South East Health. Telephone 111 - this is a free call. Your call will be answered by trained operators who will arrange the most appropriate action for you. This may be a phone call from a doctor, a trip to a primary care centre or a visit from a mobile doctor. Calls are recorded. Please ensure that your medical need is urgent and cannot wait until the surgery is next open. Routine requests for medical attention just delay the response to those whose need is more pressing. South East Health have been commissioned to provide the out-of-hours cover in this locality. Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens. Alternatives to A&E Leaflet Alternatives to A&E Minor Injury There is a Minor Injury Unit (MIU) at both Crowborough and Uckfield Hospitals available daily from 8.00 am to 8 pm. This maybe a more appropriate service to use than A&E and it could have shorter waiting times Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. Foreign Travel Foreign Travel Advice And Immunisations Our practice nurses will be pleased to give advice to those patients going abroad. Please allow adequate time in order for the vaccine(s) to be effective. Certain vaccines are chargeable - please ask the nurse for details. Before You Go Well before travelling abroad, check with your travel agent or the tourist office/embassy of the country you intend to visit on any special precautions you may need to take. At least two months before departing discuss any vaccination requirements with the practice nurse. Pack a small first aid kit containing adhesive dressings, insect repellent, antiseptic cream and water purification tablets etc; ask at the pharmacy. When Abroad Check on the quality of the drinking water. If in doubt, either drink only bottled water or use water purification tablets. Avoid ice in drinks as this may well have been made from suspect water. Raw vegetables, salads and fresh fruit should be carefully washed in clean water. Again, if in doubt, stick to freshly cooked food. Beware of the sun! Use a high factor sunscreen especially in the first few days of exposure. Children in particular should be closely monitored. In hot climates, drink plenty of non-alcoholic drinks. If you are not passing water regularly you are not drinking enough. On Your Return If you fall ill tell your doctor that you have travelled abroad and what countries you have just visited. If you have had treatment abroad tell your doctor. When donating blood tell the transfusion staff which countries you have visited. Further Information There is further information about countries and vaccinations required on the links below Europe & Russia North America (www.fitfortravel.scot.nhs.uk/destinations/europe-(www.fitfortravel.scot.nhs.uk/destinations/northrussia.aspx) america.aspx) Central America South America (www.fitfortravel.scot.nhs.uk/destinations/central(www.fitfortravel.scot.nhs.uk/destinations/southamerica.aspx) america.aspx) Carribean Africa (www.fitfortravel.scot.nhs.uk/destinations/caribbean.aspx) (www.fitfortravel.scot.nhs.uk/destinations/africa.aspx Middle East Central Asia (www.fitfortravel.scot.nhs.uk/destinations/middle(www.fitfortravel.scot.nhs.uk/destinations/asiaeast.aspx) (central).aspx) Australasia and Pacific East Asia (www.fitfortravel.scot.nhs.uk/destinations/asia(www.fitfortravel.scot.nhs.uk/destinations/australasia (central).aspx) -pacific.aspx) Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS. Travel Health Questionnaire To help us offer the appropriate advice, please complete the form and hand it in at the surgery at least 1 week before your appointment with the nurse Travel Questionnaire (www.mysurgerywebsite.co.uk/Trav_form.DOC) General Travel Advice Foreign Travel Advice And Immunisations Our practice nurses will be pleased to give advice to those patients going abroad. Please allow adequate time in order for the vaccine(s) to be effective. Certain vaccines are chargeable - please ask the nurse for details. Before You Go Well before travelling abroad, check with your travel agent or the tourist office/embassy of the country you intend to visit on any special precautions you may need to take. At least two months before departing discuss any vaccination requirements with the practice nurse. Pack a small first aid kit containing adhesive dressings, insect repellent, antiseptic cream and water purification tablets etc; ask at the pharmacy. When Abroad Check on the quality of the drinking water. If in doubt, either drink only bottled water or use water purification tablets. Avoid ice in drinks as this may well have been made from suspect water. Raw vegetables, salads and fresh fruit should be carefully washed in clean water. Again, if in doubt, stick to freshly cooked food. Beware of the sun! Use a high factor sunscreen especially in the first few days of exposure. Children in particular should be closely monitored. In hot climates, drink plenty of non-alcoholic drinks. If you are not passing water regularly you are not drinking enough. On Your Return If you fall ill tell your doctor that you have travelled abroad and what countries you have just visited. If you have had treatment abroad tell your doctor. When donating blood tell the transfusion staff which countries you have visited. Test Results Please call between 2:00pm and 4.30pm to enquire about your test results as our reception staff will have more time to deal with your request at this time. The practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results. When you take your test you will be told how long it will be before the results are returned to the practice. It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so. Carers Direct (www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) Are You a Carer? If you are please let us know - we may be able to help you There is a wealth of information on NHS Choices (www.nhs.uk/carersdirect/Pages/CarersDirectHome.aspx) about carers and caring. Below are some links into the site that we hope you will find useful.  Caring for a parent (www.nhs.uk/video/pages/medialibrary.aspx?Page=1&Filter=&Id={6F24B98E-41DC499F-B97C0A2C688F5100}&Tag=Carers&Title=NHS+VIDEOS+|+Caring+for+a+parent+at+ho me&Uri=video/2009/November/Pages/Caringforaparentathome.aspx) Watch this video on: caring for a parent at home  Telling people (www.nhs.uk/CarersDirect/yourself/relationships/Pages/tellingfriends.aspx) Caring responsibilities can make it difficult to maintain friendships or develop new ones. Telling your friends you're a carer is important so they understand and can support you.  Taking a break (www.nhs.uk/CarersDirect/yourself/timeoff/Pages/Overview.aspx) Caring for someone can be a full-time job, but it's essential that you take time out for yourself too. Read our guide to accessing breaks and respite.  Housing and carers (www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Housing.aspx) Do you know your tenancy rights as a carer? Are you aware of all your care at home options? Do you need tips on moving someone around the home? Contact Carers Direct Telephone 0808 802 0202 Helpline Information http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx (www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx) Email CarersDirect@nhschoices.nhs.uk Office Hours Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines. Online Enquiry Form http://www.carersdirectenquiry.nhs.uk/ (www.carersdirectenquiry.nhs.uk/) Carers support groups Finance and Law Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.  Benefits for carers (www.nhs.uk/carersdirect/moneyandlegal/carersbenefits) Directing carers to the benefits that can help them in their caring role  Benefits for the person you care for (www.nhs.uk/carersdirect/moneyandlegal/disabilitybenefits) Advice and information on helping the person you look after get the benefits that they are entitled to  Death and benefits (www.nhs.uk/carersdirect/moneyandlegal/deathandbenefits) How your benefits maybe affected after the death of the person you look after and what happens to their benefits  Managing someone's legal affairs (www.nhs.uk/carersdirect/moneyandlegal/legal) Advice for when carers find they have to take over the legal affairs of the person they are looking after  Other benefits (www.nhs.uk/carersdirect/moneyandlegal/otherbenefits) Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring  Personal and household finance (www.nhs.uk/carersdirect/moneyandlegal/finance) Advice on keeping a tight rein on household and personal finance for carers   Social fund (www.nhs.uk/carersdirect/moneyandlegal/socialfund) Tax credits (www.nhs.uk/carersdirect/moneyandlegal/taxcredits) Information on claiming tax credits and whether you might be eligible Practice Policies Confidentiality You provide us with personal information so that we may provide you with the appropriate treatment and care. Information is recorded on computer and we are registered under the Data Protection Act. Patient confidentiality will be maintained at all times although, to ensure the most effective functioning of a multi-disciplinary team, it is sometimes necessary to share medical information between team members, all of whom are bound by a code of conduct. Patients' Rights And Responsibilities You will be treated with courtesy by all team members, who will be skilled in dealing with your enquiries and problems. Please treat all our staff with courtesy and respect. All team members will respect your confidentiality. Your records, both written and computerised will be kept secure and confidential. If you wish to see your medical records please ask any member of staff. A fee may be payable. We will honour your religious or cultural beliefs. Please let us know if you cannot attend an appointment, we can then free this appointment for another patient. Complaints Procedure Frank Powell, our practice manager is available by appointment to discuss any complaint you may have against the surgery. You may also make a written complaint, addressed to Mr Powell. This should be submitted within a few weeks of the incident. The practice will endeavour to investigate any complaint up to 12 months after the alleged incident. Strict rules of confidentiality will be observed. A complaint made on behalf of someone else must be accompanied by that person’s signed agreement to the complaint whenever possible. An acknowledgement will be sent within three working days and may include an offer of an interview to clarify the problem. If necessary there will be an investigation, following which an invitation may be issued to both concerned parties to meet. Alternatively, a written response will be sent within 25 working days, stating any conclusions and recommendation. The complainant will be notified should there be a delay in responding. Freedom of Information For any Freedom of Information request please write to the Practice Manager at the Beacon Surgery, Beacon Road, Crowborough, East Sussex TN6 1AH PALS PALS (Patient Advice and Liaison Service) (www.pals.nhs.uk/) The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious. So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate. What does PALS do? In particular, PALS will:        Provide you with information about the NHS and help you with any other health-related enquiry Help resolve concerns or problems when you are using the NHS Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint Provide you with information and help introduce you to agencies and support groups outside the NHS Inform you about how you can get more involved in your own healthcare and the NHS locally Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them. Find out more If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link (www.pals.nhs.uk) . Useful Contacts The Beacon Surgery - phone - fax (01892) 652233 (01892) 668840 NHS Direct 0845 4647 East Sussex Downs And Weald Primary Care Trust (01273) 485300 Hospitals Crowborough Community Hospital (01892) 652284 Crowborough Community Hospital - Outpatients (01892) 603103 Eastbourne (01323) 417400 Pembury (The new hospital) 0845 155 1000 Maidstone A&E 01622 226000 Uckfield Community Hospital (01825) 769999 Grove House (Community And Psychiatry Services) (01892) 669393 Pharmacists Boots (01892) 662127 Chappell (01892) 652012 Morrisons (01892) 664625 Other Useful Numbers Age Concern (01273) 476704 Alcoholics Anonymous 0845 769 7555 Care For The Carers (01323) 738390 Disability Information Service Sussex (01273) 585575 East Sussex Social Services 0845 6010664 PALS (Patient Advice And Liaison Services) (01273) 485300 Red Cross (01825) 769343 Registrar of Births and Deaths (01892) 610079 Relate (01892) 529927 Samaritans (01892) 532323 Useful Links Patient Decision Aids Please follow this link for various Patient Decision Aids (www.eastsussex.nhs.uk/yourservices/patient-decision-aids/) Where do I go for clinical or disease information? Best Treatments (besthealth.bmj.com/btuk/home.jsp) Information is researched from the British Medical Journal and displayed in an easy to understand format. Net Doctor (www.netdoctor.co.uk/) Attempts to break the language barrier between Doctors and patients regarding disease and illnesses. QRisk (www.qrisk.org/) QRISK is a new calculator which works out your risk of getting heart disease. It has been developed by doctors and academics working in the UK National Health Service Information on Healthier Living BBC - Healthy Living (www.bbc.co.uk/health/healthy_living/) Simple, accurate advice from the BBC. Helps you to establish the dos & donts of living healthily. Male Health (www.malehealth.co.uk/) Fast, free independent information from the Men"s Health Forum. Women’s Health Concern (www.womens-health-concern.org/) Women"s Health Concern is a charitable organisation which aims to help educate and support women with their healthcare by providing unbiased, accurate information. NHS Sites NHS Constitution (www.dh.gov.uk/en/Healthcare/NHSConstitution/index.htm) The NHS Constitution was published on 21 January 2009. It was one of a number of recommendations in Lord Darzi’s report ‘High Quality Care for All’ which was published on the 60th anniversary of the NHS and set out a ten-year plan to provide the highest quality of care and service for patients in England NHS Choices (www.nhs.uk/Pages/index.html) Aiming to personalise healthcare and provide information that will ‘allow patients to make meaningful choices about when and where to receive their treatment.’ Charity Websites Cancerhelp (www.cancerhelp.org.uk/) Free information service provided by Cancer Research UK about cancer and cancer care for people with cancer and their families. Information is formatted in such a way that makes understanding the website an easy process Cancer Backup (www.cancerbackup.org.uk/Home) Europe's leading cancer information charity, with over 4,500 pages of up-to-date cancer information, practical advice and support for cancer patients, their families and carers. Diabetes UK (www.diabetes.org.uk/) largest charity in the UK devoted to the care and treatment of people with diabetes in order to improve the quality of life for people with the condition Asthma UK (www.asthma.org.uk/) This website has been revamped to meet the needs of the thousands of people with asthma who visit the site each day, either to find important information about asthma and how to control it Alzheimer’s Society (www.alzheimers.org.uk/) Comprehensive information for people with all forms of dementia. Tips on evaluating the reliability of online medical information 1. Use sites from reputable organisations you have heard of. 2. Double check the information by looking for other sources. 3. Check there are contact details for any organisation or people responsible for the information not just an email address. 4. Look at the advertising - does it seem to unduly influence the site content? 5. All articles should quote references that you can look up. 6. Watch out for claims about the superiority of any particular treatment over another 7. Is this information supplied with a date to make sure it has not been superseded by other research. 8. Check the sites confidentiality policy. 9. Beware of sites claiming to be the definitive source. 10. Beware of sites that criticise others. Staff Details Doctors Dr Maurice O'Connell MB BS (Lond) 1978 DA DRCOG Dr Justin Morris MB BS (Lond) 1985 DA MRCGP Dr Richard Pace MB BS (Lond) 1991 FRCS (Lond) 1995 Dr Catherine Slatter MB ChB (Scot) 1990 MRCGP DCH DRCOG Dr Anna Plimmer MB BS (Lond) 1993 DFFP MRCGP Dr Katherine Meade MB BS (Lond) 2006 BSc (Hons) DFSRH DRCOG Dr Lindsey Inness MB ChB (Manchester) 2006 BSc DFSRH Nurse Practitioners Mrs Alison Cantwell Runs a Minor Ailments Clinic every morning Nurses Caroline Thoms RGN Runs the Diabetic Clinic and Asthma and COPD Clinics Kate Page- RGN Diplomas in Women’s Health and Cryotherapy Runs the children’s Ratcliff vaccination clinic Nurse Sue Adams All patients can make appointments directly with the nurses. They are involved in all the screening programmes as well as ear syringing, cervical smears and vaccinations. They can offer advice on numerous health topics and give travel advice. Healthcare Assistants Shelley Berry Patients can make appointments directly with the Healthcare Assistant for routine blood pressure checks and ECGs when these have been requested by a doctor. Additionally our Healthcare Assistant undertakes the Anticoagulant monitoring checks Phlebotomists A phlebotomist is also on duty every day for blood tests. When advised by your GP please make your appointment at reception. Practice Management Frank Powell Practice Manager Responsible for the administration of the practice. He would be happy to hear your views and suggestions about the service offered by the practice. Mrs Carol McDonagh Office Manager Reception We have a number of Receptionists and they are all here to help you. All our staff will deal with your enquiries and requests as efficiently as possible while respecting your confidentiality. Community Midwives Our Community Midwife is Tina Hanson who is based at the Crowborough Birthing Centre and can be contacted on 01892 664643 Community Nurses The team of community nurses care for patients who need nursing at home and are based at Grove House, Crowborough. Messages can be left at the surgery reception or by calling the surgery on (01892) 652233 before 11.00am. Health Visitors There are health visitors working closely with the practice. They are nurses with extra training in the care and development of children under five years old. They have special responsibilities to mothers and children and are based at Grove House, Crowborough. Counsellors We have two trained counsellors attached to the practice who may be seen by prior referral from your GP.

Practice Area - Guildford and Waverley CCG

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