Contents
I.
General Information
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Common Clerk Tasks………………………………
Policies………………………………………………
Bed & Board………………………………………..
Salary & Schedules…………………………………
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II. Resources
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Headquarter Notebook…………………………….
Head Clerks…………………………………………
Supplies……………………………………………..
Registration Manual……………………………….
Reunion Program/Reunion 2008 website…………
Alumni House………………………………………
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III. Planning Ahead
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Starting Early……………………………………….
Beverages………...…………………………………..
Rental/Supplies Delivery……………………………
Decorating/Organizing Class Headquarters………
Transportation………………………………………
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IV. Alumni Arrival
 Registration…………………………………………. 7
 Housing Assignment……………………………….. 8
 Accounting…………………………………………... 8
Wrapping-Up…………………………………………
9
VI. Frequently Asked Questions…………………….
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VII. Staff Contact List……………………………………
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V.
I. General Information
COMMON CLERK TASKS
This list is meant only as a general guide for clerk tasks. Typically one or two clerks are responsible for
certain tasks each day in order to have adequate coverage and consistency.
TUESDAY/WEDNESDAY
 Pick up class or group van(s)
 Inventory rentals when they are delivered
 Store run for incidentals (coffee items, paper products, poster supplies, etc.)
 Set up registration area
 Set up kitchen area
 Set up refreshment center (cups, tubs, plastic ware, napkins, etc.)
 Set up a system for tracking rentals
 Set up recycling area
 Set up message board, athletic board, etc.
 Set up an information area for handouts, posters, etc.
 Set up a lost and found area
 Put together welcome packets
 Decorate headquarters
 Get the web-based registration up and running
 Make signs & hang posters
 Get the petty cash & accounting system ready
 Order dinner to be delivered to headquarters
 Print list of all-alumni lunch ticket pre-registrations
 Print nametag list
 Print names on buttons
 Attend a computer registration training session (offered Tues. afternoon and Wed. morning)
 Check tables, chairs and tent at HQ, if applicable, to ensure they’re set up properly
THURSDAY
 Staff registration desk from 10:00 a.m. to 1:00 a.m.
 Inventory & store soda/juice/water/beer/wine when it is delivered
 Refrigerate “significant food” trays delivered by Cornell Catering
 Become familiar with the building
 Review headquarters notebook
 Review class/group/university reunion schedule
 Get to know the residence life housing contact & housing assignment staff
 Get money ready for evening pick up
 Review and learn the bus schedule for class or group events
 Determine where the bus stop is at or near HQ
 Check class or group dining sites two hours before each function
FRIDAY
 Staff registration desk from 7:00 a.m. to 1:00 a.m.
 Check beer/wine supply
 Check soda/juice/water/food supply
 Check cups/ice supply
 Check class or group dining sites two hours before each function
 Print off lists of classmates who have arrived and post
 Get money ready for evening pick up
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SATURDAY
 Staff registration desk from 7:00 a.m. to 1:00 a.m.
 Enter into database all outstanding walk-in registrations by 2:00 p.m. sharp
 Check class or group dining sites two hours before each function
 Check beer/wine supply
 Check soda/juice/water/food supply
 Check cups/ice supply
 Get money ready for evening pick up
SUNDAY
 Staff registration desk from 7:00 a.m. to 12:00 noon
 Help transport luggage
 Gather and inventory all rentals
 Gather items that can be donated
 Take appropriate items (headquarters supply box, sample souvenirs, etc.) to Alumni House
 Transport donations to FDN center off of Meadows Street
 Inventory beer/wine, which will be picked up and credited
 Lock up rentals and supplies that will be picked up later
 Process all accounting items
 Write down any final notes for Alumni Affairs contact
 Take down banners and all signs
 Banners are returned to Alumni House
 Clean up class or group garbage
 Gather lost and found items and give to Campus Life’s Housekeeping staff
 Take perishable and non-perishable donations to FDN loading dock
 Return class or group van(s)
 Turn in timesheets at Alumni House when done and your Chairs have signed your time card and
released you
THROUGHOUT THE WEEKEND
 Registration/Check-in
 Hand out welcome packets
 Give parking directions/help unload outside of headquarters
 Help carry luggage inside
 Clear common areas of garbage, clutter, etc.
 Provide van transportation
 Answer questions and give directions to campus events
 Keep a sense of humor!
The Reunion Chair(s) are your supervisors for the duration of your assignment. They or a designated
classmate will work with you to plan schedules and define specific responsibilities for the weekend.
POLICIES
Conduct
Although your assigned class or group pays your wage, you are officially on the university payroll and
represent both Cornell and the Office of Alumni Affairs. Therefore, you are expected to conduct yourself
appropriately.
 Exhibit professional conduct and a consistent customer-service attitude.
 Prioritize your Reunion commitment above all else.
 Show up on time for your shift
 Work hard throughout the weekend and take seriously each responsibility you are assigned.
Personal agendas and egos have no place during the reunion weekend.
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Attire
Attire should be comfortable but not sloppy or skimpy. Shorts, polo shirts, and sneakers are fine if they
contribute to a neat appearance. It is also a good idea to bring one dress outfit in case you are asked to help at
a more formal function. Some classes or groups may buy you shirts to wear for quick identification.
Training
Clerks are required to attend three mandatory meetings before reunion. These meetings are a prerequisite
to clerking—no exceptions.
 Clerk orientation meeting (end of April)
 Computer training (just before reunion)
 Clerk/chair reunion briefing (just before reunion)
Alcohol
The university imposes a very strict alcohol policy throughout reunion weekend. In addition,
per Tompkins County law, alcohol service must cease at 1am. The Office of Alumni Affairs
further dictates that clerks may not consume alcohol while on university property at any
time during the weekend—regardless of your age and whether or not you are working.
Clerks are not welcome at the Arts Quad tent parties. Any clerk found to be drinking will be
dismissed immediately by our office.
One or two clerks who are 21 years or older will be assigned to handle cases of beer and liquor and to oversee
the class headquarters bar. Clerks are not to serve as bartenders—alumni will self-serve. Clerks under the
age of 21 cannot handle alcohol during the weekend.
Child Care
University restrictions regarding childcare state that classes and groups cannot provide childcare in
headquarters. Although headquarters may have a lounge set aside for children, children under the age of 16
must be accompanied by an adult (a designated caregiver who is at least 16 years of age) when on campus.
If you have alumni abusing this restriction, alert your Reunion Chairs and Head Clerk and let them
handle the situation. If you are asked by an alumnus to watch their child, even if just for a moment, you
must politely refuse and explain that you are not allowed to do so.
Disciplinary Action
If, for any reason, there are complaints about a particular clerk, we will not hesitate to consult with the
Reunion Chairs and take appropriate action, including dismissal if necessary. If this occurs, the clerk will be
compensated only for hours worked.
BED and BOARD
Alumni Affairs will provide housing from Tuesday through Saturday for any clerk who requests it. It is
highly recommended that clerks take advantage of this service, even if you live adjacent to campus. You will
be asked in advance, and you must notify us if your housing plans change so we can reserve a dorm room for
you or cancel your reservation.
Arrival
A list of clerks who plan to arrive early will be submitted to Campus Life staff. We will need to know
specifically if you are arriving on Tuesday or Wednesday. You will pick up your room key at RPCC (Jessup
Road entrance). The desk will be open from Noon-10 p.m. on Tuesday and from 10 a.m.-10 p.m. on
Wednesday. If you cannot make it to RPCC during these hours, you will need to follow the directions posted
at RPCC regarding after-hours entry. Every effort will be made to house you at your class or group’s
headquarters, but this is not always possible and will not occur for clerks assigned to the Statler.
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Packing List
Campus Life will provide pillows, bedding, and a daily towel exchange, but be sure to
bring your own alarm clock and other “bear necessities”! Clerks may be asked to share
a room with another clerk.
Meals
Your assigned
class or group
will provide
meals that fall
within your scheduled work period, but they are not expected to provide meals when you are off-duty. Meals
should be discussed with your chair(s) before the weekend.
SALARY and SCHEDULES
Wages
First-time clerks will be paid $8.75 per hour and an overtime rate of $13.13 per hour. Experienced clerks’
salaries will begin at $9.25 per hour with an overtime rate of $13.88 per hour depending on years of service.
Merit-based bonuses ranging up to $200 are given at the discretion of your Reunion Chair(s).
Paychecks
Paychecks can be directly deposited into your bank account or delivered to your current address on record
with the university. Paychecks will include bonuses and retroactive hours for training time prior to reunion
(approximately four hours).
Hours
At least two clerks should be on duty in headquarters between 7:00 am and 1:00 am. However, not all clerks
need to start at 7 am or work until 1 am. When meeting with your chairs, be sure that your schedule for the
weekend allows time for meals and rest breaks. For example, having an early shift from 7 am to 9 pm or a
late shift from 11 am to 1 am, with a two-hour break will provide adequate coverage and reduce burnout at the
same time.
During your "off" hours, be sure that at least one "on-the-clock” clerk knows where you are in case you are
needed. Remember that your schedule is not set in stone. Clerks must be flexible to unforeseen needs.
Finally, all clerks are expected to work Sunday until their headquarters are clean, inventory is completed,
donations have been dropped off, and supplies have been taken to and checked in at Alumni House.
It is recommended that clerks work no more than 55 hours during the weekend, although on occasion this
does occur. Alumni Affairs will verify excessive hours.
Time Sheets
All clerks must report in person to Alumni House to turn in their time sheets, signed by their chair or
supervisor. Then, and only then, may you turn in your time sheet and go home.
II. Resources
Remember to consult your Headquarter notebook before contacting Head Clerks or Alumni House
unless it is an emergency. You should also review this manual shortly before Reunion for a refresher.
Headquarter Notebook
A 3-ring binder, which will also be in the supply box. Make sure you and your
fellow clerks skim through this so you will all be familiar with its contents. It is
your quick reference guide for the weekend and contains answers to many frequently
asked questions.
Head Clerks
The Office of Alumni Affairs employs six experienced clerks to work as Head Clerks during Reunion. They
assist with many of the university activities and pre-reunion preparations. They will collect forms, help
deliver supplies, distribute information and assist with nightly money pickups from headquarters. Head
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Clerks report directly to the Alumni Affairs office and oversee 2-3 classes or groups. They are stationed at
Alumni House during Reunion and will carry cell phones. If you have any questions, concerns or problems
and cannot find the answers in your HQ notebook, you will call your Head Clerk first before calling Alumni
House.
Supplies
The Alumni Affairs office will issue supplies for each headquarters for the weekend. These are picked up by
the chairs Tuesday or Wednesday before Reunion. Supplies include flyers, posters, Reunion Programs,
banners, class flatlists, maps, a headquarters telephone, a cash box, and general office supplies.
Registration Manual
If you have any questions or problems with the registration system, keep your Registration Manual (given to
you at the computer training just before Reunion) with you and consult it. Review it on Thursday right before
registration begins and practice registration if you are not completely comfortable and confident with the
system and the process. For system glitches, should they occur, you will have contact information in the
Headquarter Notebook. Call immediately to resolve.
Reunion Program/Reunion 2010 website
In late March, the Reunion Program – a comprehensive guide containing all Reunion activities and events, as
well as other important logistical information - is published on the web. The Reunion website can be found
at: http://www.alumni.cornell.edu/reunion/. The print version is published in mid-May. If possible, you will
receive a print version at your May clerk training session. We strongly encourage you to browse the entire
website before Reunion, and as soon as you have access to a printed program you should review this in its
entirety as well, especially the “at-a-glance” section containing a quick list of popular university events. Each
Reunion attendee receives a program when they arrive, and you are bound to get questions about its contents.
Alumni House
Contact Alumni House for any matters that the Head Clerk cannot handle such as: an urgent crisis that occurs
and you can’t immediately get in touch with your Head Clerk; or if you are having problems with your Head
Clerk. We will help you handle any of these scenarios.
III. PLANNING AHEAD
STARTING EARLY
The Tuesday or Wednesday preceding Reunion (6/8 or 6/9) you will meet your Reunion Chair(s), if you have
not met them previously. Your specific duties and schedule will be determined by the Reunion Chair(s). If
you are not asked to begin work on Tuesday, or on Wednesday morning, you will begin work at the
Wednesday Clerk/Chair Briefing at 1:00 pm, Large Classroom- Balch Hall.
Briefing Discussions
 Review the list of common clerk tasks (see p.1) for Tuesday/Wednesday activities.
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Whether you begin work on Tuesday or Wednesday, you should get from your chair(s) an outline of
the weekend, your schedule, and specific assignments for the weekend.
You should also discuss with your Chair(s) any special registration packages being offered, and a
process for handling walk-ins (especially for the Saturday dinner, or any dinner that is a seated, per
plate affair) to ensure that you don’t oversell plates.
You should also discuss special class or group events besides meals, and create a plan to advertise
and monitor transportation to all class or group-specific events so alumni know precisely when and
where to get a bus.
Additionally, you will want to set in place a plan for doing dining site checks 2-3 hours before each
meal away from headquarters.
Before Reunion begins ask you Chair(s) about specific or last-minute plans concerning souvenirs,
entertainment, or any other item about which your chair(s) would want you to know.
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BEVERAGES
Be sure to keep accurate inventory records of the stock you received, additional amounts ordered
throughout the weekend, and quantities returned. We use these records to verify billing after Reunion.
Beer, wine, liquor, soda, juice, water, and cups will be delivered Thursday morning and ice will be delivered
daily. Additional soda and juice and a limited quantity of beer and wine will be available at Alumni House.
Under no circumstances can a Clerk or Reunion Chair purchase beer, wine, or liquor to use during the
Reunion weekend if you run out. If a class were to be caught purchasing liquor, it would jeopardize
Cornell University’s ability to apply to NYS for liquor licenses. You must sign out any additional beer,
soda, wine, liquor, or water with a staff member at Alumni House.
When you receive Thursday's delivery, check the quantity delivered against your inventory sheet, sign the
receipt from the beer or soda company and keep one copy. Record the delivery and store the receipt. Unused
soda and juice may not be returned for credit; check with your Reunion Chairs to see what plans they have for
excess stock.
Keep unused alcohol, food, and other valuables under lock and key. DO NOT leave computers and printers
unattended. Make sure that computers are locked to the tables. At night make absolutely sure that the
registration room is locked up. Ask Campus Life staff for a set of keys to a residence hall room or storage
closet.
Beer and wine vendors will return to each headquarters on Sunday/Monday (wine) to pick
up all extra cases. Your class or group will only be credited for unbroken cases. ALL
alcohol must be returned, so remember not to open cases unless you are ready to use
them!
RENTALS/SUPPLIES
Reunion Chairs have placed rental orders through Alumni Affairs. All rentals will be delivered to your
headquarters on Wednesday following the Clerk/Chair Briefing. Some items must be returned to Alumni
House by Clerks on Sunday. Large items (helium tanks, etc.) and audio-visual rentals (VCR's, TV's, etc.) will
be picked up at your headquarters on Sunday/Monday. These remaining items should be locked in a room
before you leave on Sunday. Coordinate this with your housing contact. It is the responsibility of class or
group to pick up their class van on Wednesday/Thursday and return it on Sunday. Find out whether your van
needs to be returned with a full tank of gas.
Go over the checklist of rental equipment and the headquarters supply list carefully with all the Clerks so you
know what you are responsible for keeping track of (i.e. volleyball sets, extension cords, garbage cans, etc.)
Make a list of the names and room numbers of the guests to whom you give cribs and fans. These items
are hard to find once the guests are gone.
You should not need to rent any other supplies once the weekend begins. However, if your chairs ask you for
an item that they did not pre-order through our office, you will need to contact Alumni House.
You may find it necessary to order office supplies and/or decorations for your headquarters. Below is a chart
of suggested vendors:
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Paper goods and office supplies:
Large quantity copies:
OfficeMax: 723 South Meadow St (256-0815)
Staples: 742 S. Meadow (275-0240)
Cornell Campus Store: 255-4111
K-Mart: 272-1430
Wal-Mart: 277-4510
B&W Restaurant Supply: 277-6293
Michael’s Arts & Crafts: 272-2465
A.C. Moore: 257-7870
Target: 257-3387
(NO COPYING AT ALUMNI HOUSE)
Kinko’s: 605 W. State St. (272-0202)
Gnomon: *will pick up and deliver to your HQ*
732 S Meadow St (273-3333)
HEADQUARTERS
Headquarters, including the tent areas, are the main focal points of the weekend. They should be neat and
clean at all times. Work with your Chair(s) and the Campus Life staff to ensure the most efficient registration
and room assignment configuration. Be sure you plug in and test your headquarters telephone. Campus Life
staff are an important part of your life during the weekend—work with them.
Since headquarters will be the main gathering place for the class or group, make the area as
inviting and comfortable as possible. Display the class/association banner so it is readily
visible. Designate an area as an information center. Post times of class or group functions,
athletic information, university flyers, event posters, and a list of classmates who have
registered. Designate a message area where classmates can leave and pickup messages.
Reunion Chairs will appreciate initiative and creativity in making headquarters as functional
and festive as possible.
TRANSPORTATION
Shuttle bus service is provided free of charge throughout the weekend to all alumni, staff, and clerks wearing
Reunion 2010 buttons. A schedule and a map of bus stops are located in the back of the Reunion Program.
Many classes or groups also request class-specific buses to special class events and meals. A class- or groupspecific bus schedule is in the Headquarter Notebook. If a problem arises with a bus, contact Alumni
House immediately so we can get in touch with the bus service.
Additionally, each class or group has a 7-8 passenger van that clerks will be asked to drive:
 Be extremely cautious driving around campus during that weekend. There will be 6,000+ people
on campus – children, elderly, etc.
 Keep your driver’s license on you, and be sure to keep your van logs up to date with complete and
accurate information.
 DO NOT use the radio or speed.
 Do not talk on a cell phone unless it’s an emergency, and if you must, be sure to safely pull over
first! In the event of an accident, you must contact your Head Clerk immediately (or Alumni
House if they’re not immediately available). In addition, you will need to complete an accident report
form if there are any damages (big or small) to your van.
 You will not be held financially responsible for damages nor will you be reprimanded!
For older or mobility impaired alumni, the Alumni Affairs office has a passenger van and a handicapped
accessible van available for use. If alumni need this special service, contact Alumni House. Please give our
van drivers as much advance notice as possible. This service is for special needs only.
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IV. ALUMNI ARRIVAL
REGISTRATION
Set-Up
Get the web-based registration program up and running. Be sure that everyone takes the time to run some
checks and becomes familiar with the setup. Review your Registration Manual if you have any questions.
Print and post a list of pre-registered alumni.
Depending on class or group size, you may want to offer “generic” welcome packets, or you may want to
label each packet and sort alphabetically. If space permits, set up a table for walk-in registrants separate from
the main table as it will take them longer to complete the registration process. Be creative: if you find a better
way to organize traffic flow, use it!
Be sure your headquarters notebook, telephone, cashbox, the original registration forms, and other vital
supplies are kept in a safe and convenient place in the registration area. Credit card information must be kept
secure at all times.
For attendance records, the registration cut-off is at 2:00 pm sharp on Saturday. However, you should
continue to register alumni and they should continue to pay appropriate fees throughout Saturday.
“Walk-Ins” (alumni and guests who have not pre-registered)
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Each individual or family must complete a registration form, even if they are only coming for the
afternoon.
Classmates who bring children must also sign a WAIVER FORM that must be turned in to Alumni
House on Sunday.
Review the forms and collect all fees, including the housing fee.
Give a receipt for all cash received and if otherwise requested.
Enter the information into the registration system. *If you are very busy, put away registration forms
with credit card information in a safe and secure spot so the information can be entered into the
system at a later time.
Store checks and cash in the cash box.
HOUSING ASSIGNMENTS
At the housing assignment table, staff from the Department of Campus Life will assign them a room. Please
note that the Department of Campus Life is responsible for assigning ALL rooms. This holds true for preregistrants, walk-ins and late arrivals (those who arrive after the housing assignment table closes at your
headquarters). Be sure to call your Head Clerk if Campus Life is not fulfilling their duties. Campus Life will
provide staff coverage through the Service Centers at Robert Purcell and Noyes Community Centers after the
headquarters desks close. All alumni who arrive after housing closes should go to the designated Service
Center for dorm room assignments and keys.
Arrival Lists
Try to post an updated list at least once on Thursday, twice on Friday, and once on Saturday of registered
classmates who have arrived. This lets classmates know who else has arrived, but does not include any
personal information such as room or telephone number. Note: classmates may voluntarily fill in their own
room and telephone numbers. If they inquire, let them know it’s OK to do so for themselves.
ACCOUNTING
Throughout the weekend you will handle money paid in three ways – cash, checks and credit
cards. It is very important that you handle money transactions meticulously, and keep clear
and accurate and up-to-date records.
NEVER ACCEPT A CHECK OR CREDIT CARD FROM SOMEONE FOR CASH.
You must refer them to a local bank or ATM.
There will be a list in your HQ notebook of the
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nearest ones.
Records and Tallies
Record each check and cash transaction on log sheets on your clipboards and keep the receipts in an envelope.
Credit card payments for registration will be processed on line through the PayPal link.
At the end of each day add up the new total cash and checks for the end of the day and it should match what is
in your cash box and checks received.
Your purchases with petty cash must also reconcile with receipts at the end of each day.
Money Pick Up
A Head Clerk (accompanied by a Cornell Police officer) will come to your
headquarters to pick up money. Follow the directions precisely on the money pick up
sheet in the headquarters notebook! Your pick up time is also in your headquarter
notebook. Make note of it and be ready when Campus Police arrive each night.
They are on a very tight schedule! You will have an ample supply of pick up
envelopes.
V. WRAPPING UP
As alumni are saying good-bye on Sunday, there are a number of things you must do before departing, and you
should begin as soon as you get to work on Sunday morning in order to finish as soon as possible.
 Inventory all liquor, beer, wine, and cups received and used. This should be performed by a single
designated clerk. ALL unopened cases of beer and liquor will be picked up at your headquarters.
 You must have receipts of all transactions.
 Unused soda, juice, and water cannot be returned. Check with your Reunion Chairs to see what they plan
to do with excess stock.
 Clean up your headquarters
 Return your vans. You must first bring them to Alumni House for inspection before returning
 Complete your time sheet, sign it, and have your chair or supervisor sign it. Incomplete and unsigned
time sheets will not be accepted.
 Drop off perishable and non-perishable items at the Friendship Donation Network loading dock near
Wegman’s.
 Once all the above has been done and your Chair(s) have approved your leaving headquarters,
come to Alumni House and return your headquarter supplies along with appropriate rental equipment.
Clerks are responsible for equipment until it has been checked in. If anything is missing, the class will
be charged accordingly.
 At this time you must turn in your time sheet in person where our office will carefully review each
time sheet. DO NOT give your time sheet to a fellow clerk to return. It will not be accepted.
VI.
FAQs: WHAT DO I DO ABOUT...?
EMERGENCIES
In case of a medical emergency, contact Cornell Police at 5-1111 or 911 from a campus phone. Cornell
Police can dispatch medical assistance to the site. When you call, tell the officer your name, the nature of the
emergency, and the location of the victim. After calling Cornell Police, call Alumni House immediately to
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notify staff of the emergency. When in doubt, be safe rather than sorry and call for help! (If you dial 911
from a cell phone you will reach the City of Ithaca’s emergency response team directly.)
PARKING
Alumni often ask, "Where can we park?" and "Are there any parking restrictions during the weekend?" Since
there will be more cars than parking spaces, the Transportation Department is lenient when enforcing parking
regulations. The only exception is when a car blocks a fire lane, a life safety zone, a building entrance, a
handicapped space, or a roadway. In all these cases, tickets will be issued and cars will be towed. Please
make alumni aware of this. Also, we do not provide parking for clerks. Plan to make your own parking
arrangements through Thursday at noon when Reunion officially begins. After that, you are welcome to park
in any space designated for your assigned class.
CHILD CARE
The university provides a Youth Program for children of returning alumni. The program
requires pre-registration. Absolutely no walk-ins will be accepted. Do not encourage
alumni to go see if there is room. Pre-registered children and their parents must check in
at Helen Newman Hall at the designated times.
The Ithaca Community Childcare Center, located on Warren Road near the airport, will also provide care for
children ages 12 weeks to 10 years on Friday and Saturday evenings from 6:00 p.m. until 11:00 p.m. Parents
must also pre-register their children for this program.
TIPPING
Under no circumstances should clerks solicit tips. Your bonus serves in place of cash tips. Alumni are asked to
not offer cash tips. If an alumnus offers you a tip, politely refuse. You can explain that you will be given a
merit-based bonus. Only if they are offended and insist should you accept, but please do everything possible to
deflect their offer.
INTERPERSONAL CHALLENGES
There will always be a way to handle any difficulty you encounter by involving the right people. The key to
Reunion is teamwork.
If you are having a problem with a fellow Clerk that you feel you can handle comfortably by discussing it with
them directly, please do. If it doesn’t involve non-adherence to any of our policies, and is more personality or
work-style related, part of having a job of this nature is learning how you can best be part of a team. If you are
not comfortable talking to your fellow Clerk; you have spoken to your fellow Clerk and could not reach a
solution; or if the problem involves a policy violation, you need to first take the matter to your Head Clerk.
They will relate details to your chair(s) and Alumni Affairs staff as needed.
If you are having a problem with a returning alumnus – if someone does something that makes you feel very
uncomfortable or is abusive in some way – you should immediately report this to your Chair(s) and your Head
Clerk.
If you are having a problem with a Chair and it can’t be resolved by discussing it with them directly, you must
take the matter to your Head Clerk.
If you are having a problem with your Head Clerk, please contact Alumni House. On the next page is a list of
staff members, one of whom represents the same class or group to which you are assigned.
DO NOT let a problem go unresolved! We are all in this together! Lead by example. A successful Reunion
happens when the returning alumni, including alumni volunteers, and the Clerks come away with enthusiasm
for Cornell and fond memories of the weekend.
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We hope that clerking will be one of the most rewarding experiences you’ll have at Cornell. On behalf of all
the alumni volunteers and Alumni Affairs, welcome. We look forward to working with you!
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VII.
STAFF CONTACT LIST
Cathy Hogan ’70, Associate Director
Classes: ’90, ’95, ’00, ’05
255-1966
clh3@cornell.edu
Teri Baier, Alumni Officer
Classes: ’65, ’70, ’75, ’80, ’85
255-3053
tdb46@cornell.edu
Joanne Davenport, Alumni Officer
Classes: ’45,’50 ,’55, ’60
255- 6582
jed12@cornell.edu
Susan Doney, Alumni Officer
Classes: ’35, ’40, ’45
255-4850
shd2@cornell.edu
Barb Naylor, Administrative Assistant
CLAA, CAAA
255-4173
bsn6@cornell.edu
Kelly Woodhouse, Administrative Assistant
CRC – Continuous Reunion Club
NRY – Non-Reunion Year
255-7085
kmw5@cornell.edu
Katie Freyer, Program Assistant
Reservations, Rentals and other Logistics
255-8821
kbd24@cornell.edu
TBD, Youth Program Coordinator
All Classes and Associations
TBD
youth_program@cornell.edu
HEAD CLERKS
Briseida Castellanos ’11
bjc227@cornell.edu
Shu Li ‘10
sl492@cornell.edu
Michelle Manket ’10
mam322@cornell.edu
Cindy Marinaro ’12
cam357@cornell.edu
Joshua Martinez ‘10
jm463@cornell.edu
Brett McGinnis ’11
bem49@cornell.edu
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