Southern State Community College
Curriculum Committee – March 2014
MAST 1111 – Medical Administrative Procedures
Page 1 of 8
I.
COURSE TITLE: Medical Administrative Procedures
COURSE NUMBER: 1111
CATALOG PREFIX:
MAST
II.
PREREQUISITE: Acceptance in Medical Assisting or Billing & Coding Specialist
CO-REQUISITE: MAST 1115
III.
CREDIT HOURS: 3
LABORATORY HOURS: 0
IV.
COURSE DESCRIPTION:
LECTURE HOURS:
3
OBSERVATION HOURS: 0
This course is designed to introduce the student to general and administrative duties
found in a medical office. This course follows CAAHEP/AAMA accreditation standards
and includes appointment scheduling, records management, written communications,
preparation of medical records, billing, health insurance, professional reports, telephone
procedures, and telephone competency. The course includes office simulations in all
these areas as well as lecture, discussion, and lab sessions using interpersonal skills.
V.
GRADING:
Grades are accorded using the following schedule:
A = 90 – 100
B = 80 – 89
F = 0 – 79 Must repeat the course
Successful attainment of the objectives of this course will be measured by the student
passing all competency-based skills, written assignments, and a final course grade of A,
or a B. Students will be graded on his/her performance of the competency-based skills
listed in the course description. Students must pass all class tests before the competency
score will be averaged into the grade as a score.
Honesty and integrity are major elements in professional behavior and are expected of
each Health Science Division student. Cheating is considered unacceptable behavior
within all Health Science Division courses. Students having academic difficulties should
seek guidance assistance from the instructor, academic advisor, or college counselor.
A student observed or found to be cheating on a test or assignment in any Health Science
Division course will be given a “zero” on the test or assignment. A written report of the
incident, signed by the instructor and the student, will be placed in the student’s
MAST 1111 – Medical Administrative Procedures
Page 2 of 8
permanent file. This notice will remain on file and in effect for the remainder of the
student’s enrollment in the Health Science Division. Should a second incident of
cheating occur in any Health Science Division course, the student will be given a failing
grade for the course and will be dismissed from the Health Science Division for one year
and possibly from SSCC, as per college guidelines.
The “zero” grade for dishonesty will not be used as the drop grade in a course in which a
drop grade option is given.
If a student allows another student to copy or “cheat off” of their work than the same
ramifications will be given to that student as well.
The student witnessing cheating is morally obligated to report the incident to the
instructor.
VI.
ADOPTED TEXT(S):
Medical Office Procedures 8/e
Bates 8th Edition
McGraw Hill
ISBN: 0073401986
VII.
COURSE OBJECTIVES:
At the completion of this course the student will be able to:










Identify the principles of maintaining confidentiality of medical records and
information. Use appropriate guidelines when releasing records or information.
Demonstrate initiative and responsibility by completing and submitting all
simulations on time.
Demonstrate receiving, organizing, prioritizing and transmitting information by
organizing and completing course simulations.
Demonstrate proper telephone technique by successful completion of telephone
competency.
Compose written communications using correct grammar, spelling and format.
Identify guidelines for appointment scheduling with emphasis on setting up an
appointment book, time slots, cancellation and rescheduling, solving appointment
scheduling problems and proper documentation. Demonstrate knowledge ff the
guidelines by successfully completing appointment scheduling simulations.
Contrast and compare various filing methods. Demonstrate the correct use of the
alphabetic filing system by successfully completing filing simulation projects.
Describe a tickler file.
Identify various types of filing equipment and supplies.
List methods for locating misfiled or lost records.
MAST 1111 – Medical Administrative Procedures
Page 3 of 8

















Identify guidelines for processing incoming and outgoing mail.
Describe and define the components of a problem-oriented medical record, follow
accepted guidelines for chart documentation.
Identify reasons for maintaining a patient record.
Identify methods of preparation of arrangements for meetings, make travel
arrangements.
Identify safety procedures in the office regarding floors, electrical cords, fire hazards,
and furniture.
Identify the assistant’s responsibility toward housekeeping duties, laundry
maintenance, supplies and the patient lobby.
Identify methods for equipment and supplies inventory.
Identify methods of evaluating and recommending equipment and supplies.
Identify reasons for the physician to maintain liability coverage.
Exercise efficient time management by completing simulations in an organized and
timely manner.
Identify information commonly found in a patient information brochure.
Identify methods of orientating patients of office policies and procedures.
Demonstrate knowledge of manual bookkeeping system by successfully completing
pegboard competency and simulation exercises.
Demonstrate accounts receivable management skills.
Demonstrate knowledge of accounts payable.
Demonstrate knowledge of maintaining records for accounting and banking purposes.
Demonstrate knowledge of guidelines for processing employee payroll.
A. LEARNING OBJECTIVES
Objectives meet AAMA/CAAHEP Entry Level content:
Objectives meet AAMA/CAAHEP Entry Level content:
(A) ADMINISTRATIVE:
Perform Clerical Functions
 Schedule and manage appointments
 Schedule inpatient and outpatient
 Organize a patient's medical record
 File medical records
 Maintain organization by filing
 Consider staff needs and limitations in establishment of a filing system
 Implement time management principles to maintain effective office function.
 Perform an office inventory
 Schedule patient admissions and/or procedures
 Demonstrate telephone techniques
 Explain general office procedures
 Report relevant information to others succinctly and accurately
 Incorporate the Patients’ Bill of Rights into personal practice and medical
office policies and procedures
MAST 1111 – Medical Administrative Procedures
Page 4 of 8






Perform an office inventory
Consider staff needs and limitations in establishment of a filing system
Implement time management principles to maintain effective office function
Post collection agency payments
Demonstrate sensitivity and professionalism in handling accounts receivable
activities with clients
Perform Bookkeeping Procedures
Prepare a bank deposit
VIII. COURSE METHODOLOGY:
This course may use lecture, discussion, video, chapter and workbook assignments, handin assignments, computer assignments, work projects, skill demonstration, skill
competency, practical scenarios, patient simulation, and written tests as appropriate to the
course objectives.
Student medical assistants are expected to apply information and knowledge gained in
this course to other medical assisting courses, including clinical assignments in MAST
1126, 2225, and 2226.
IX.
COURSE OUTLINE:
Part 1 The Administrative Medical Assistant's Career
Chapter 1 The Administrative Medical Assistant
Chapter 2 Medical Ethics, Law, and Compliance
Chapter 3 Computer Usage in the Medical Office
Part 2 Administrative Responsibilities
Chapter 4 Telephone Procedures and Scheduling
Chapter 5 Records Management
Chapter 6 Written Communications
Part 3 Patient Records
Chapter 7 Patient Medical Records
Chapter 8 Insurance and Coding
Chapter 9 Billing, Reimbursement, and Collections
Part 4 Practice Finances and Management
Chapter 10 Practice Finances
Chapter 11 Office Management
SAMPLE Calendar Outline:
WEEK 1
WEEK 2
Orientation & Chapter 1
Read Chapter 2 and 3
Chapter 2 and 3; chapter projects
MAST 1111 – Medical Administrative Procedures
Page 5 of 8
WEEK 3
WEEK 4
WEEK 5
WEEK 6
WEEK 7
WEEK 8
WEEK 9
WEEK 10
WEEK 11
WEEK 12
WEEK 13
WEEK 14
WEEK 15
WEEK 16
X.
Read Chapter 4
Chapter 4 chapter projects
Test Chs 1-3
Read Chapter 5 and 6
Chapter 5 and 6; chapter projects
Prepare Chs 4-6 projects for simulation grading
Test Chs 4-6
Begin Telephone Competency Based Exam
Prepare ‘office supplies’ and inventory for simulations
Complete Telephone CBE
Simulation 1, Day 1
Simulation 1, Day 2 Due at end of class for grading
Read Chapter 7
Chapter 7; chapter projects
File all patient documents in appropriate simulation charts
Chapter 7 Project 7.3 in class
Read Chapters 8
Chapters 8; chapter projects
Read Chapter 9
Chapter 9; chapter projects
Test Chs 7-9
Prepare 7-9 projects for simulation grading
Patient Education Brochure prep time
Simulation 2, Day 1
Simulation 2, Day 2
Simulation 2, Day 3 Due at end of class for grading
File all Simulation 2 documents appropriately
Read Chapter 10 and 11
Group work for Policy and Procedure Manual
Patient Information Brochure due
Chapter 10 Work Projects in class
Test Chs 10-11
Policy and Procedure Manual due
Simulation 3, Day 1
Simulation 3, Day 2
Simulation 3, Day 3 Due at end of class for grading File Simulation 3
documents appropriately
Turn in entire ‘office’
TIMED FINAL EXAM (Comprehensive)
OTHER REQUIRED BOOKS, SOFTWARE AND MATERIALS:
Per Instructor – May include miscellaneous office supplies.
Kinn's The Medical Assistant and Student Study Guide and Procedure Checklist Manual
Package
MAST 1111 – Medical Administrative Procedures
Page 6 of 8
Young, 11th Edition
Elsevier Science
ISBN: 9781416054399
XI.
EVALUATION:
Knowledge of content is evaluated by student performance of competency based skills,
assignments, and work projects per instructor. All exams are comprehensive. Quizzes
may be given at instructors’ discretion. Competency-based skill performance is required
on each skill discussed and demonstrated. After completion of this course, the student
will be requested to complete a form to assist in evaluation of course content and
instruction.
Class participation will be evaluated by the students’ ability to contribute to class
discussion.
Points will be deducted on all assignments and quizzes for incorrect spelling or grammar.
Students must earn a passing average score on exams and must pass all competencies
with accuracy rate of 85%. Failure in any of these areas will result in failure of the
course.
No make-up tests will be given.
Sample Grading Scale:
Chapter Exams 30%
Coursework 20%
Skill Competency 20% - Passing Score Required as above
Final Exam 30%
XII.
SPECIFIC MANAGEMENT RQUIREMENTS:
Students will be required to complete a written test at the times designated in the Course
Schedule. Students are required to participate in all class activities.
To meet the objectives of each course in Medical Assisting, students must attend all
scheduled classes. At the beginning of the quarter all instructors will pass out a “Class
Schedule”, which lists all class meetings. If a student must miss class due to extenuating
circumstances, than the student is expected to call and inform the instructor by either
talking with the instructor, e-mail, or leaving a message should the instructor not be
available.
MAST 1111 – Medical Administrative Procedures
Page 7 of 8
Students will be allowed two (2) class absences. Absences over two times will result in a
drop of one letter grade from the final grade; the third absence will reduce a final grade
of A to a B, or may drop the B to an F, therefore having to repeat the course. Two
instances of significant tardiness or leaving early will be considered equivalent to an
absence for purposes of this calculation.
Students may withdraw from classes up to and including the week before final exams by
giving written notice of their intent to withdraw to the Student Services Office.
Attendance in class is an important part of the learning process. Excess absence may
result in a failure. Faculty may count attendance as part of the grading policy and a
failure to officially withdraw may result in a failing grade. Withdrawal from classes may
affect the student’s financial aid. See the FEE SCHEDULE section of the College
Catalog for the policy on refunds and financial aid.
Faculty may recommend that the College withdraw students who have missed more than
20% of the total scheduled classes of a course and issue a grade of WI to the student.
Any student who misses a scheduled competency, either demonstration or check-off must
make an appointment, within one week of return to school, with the instructor to make up
this portion of the class. Failure to do so will result in a “Fail” for the competency,
therefore failure of the course. It is the students’ responsibility to make arrangements for
this.
Text and materials: All work produced in this course, student assignments and exams
are kept on file for review by various Accrediting Boards of both the Medical Assisting
and Institutional Boards.
XIII. OTHER INFORMATION:
Classroom Conduct: Civility in the classroom is very important. As professionals, we
expect students to conduct themselves in a courteous and respectful manner. Disruptive,
rude, sarcastic, obscene or disrespectful speech or behavior have a negative impact on
everyone, and will not be tolerated. Students need to remember that the online discussion
boards and chat rooms in the online course are considered classrooms and the same
rules apply. Students will use these tools in the online classroom for information that
pertains to the course; it is not to be used for personal exchanges of a social nature. If
you engage in any such conduct you will be asked to leave and you will receive a “zero”
for any work completed on that day. The instructor reserves the right to permanently
remove a student from the class for inappropriate conduct after consultation with the
Department coordinator and Academic Dean.
Inclement Weather: In the event of campus delay (when this class start time is impacted
by said delay) the class will begin at the scheduled campus opening time to complete any
remaining class time permitted.
MAST 1111 – Medical Administrative Procedures
Page 8 of 8
FERPA: Work submitted in this class may be seen by others. Others may see your
work when being distributed, during group project work, or if it is chosen for
demonstration purposes. Other instructors may also see your work during the
evaluation/feedback process. Student assignments and exams are kept on file for review
by various Accrediting Boards of both the Medical Assisting and Institutional Boards.
On occasion papers may be traded with another student or work-study for grading
purposes.
There is also a possibility that your papers may be submitted electronically to other
entities to determine if references are cited appropriately. Plagiarism is a serious offense.
Work submitted by the student must be the students’ own creation. The instructor
reserves the right to fail any student who submits plagiarized or duplicated work. A
grade of “zero” will automatically be given to the duplicated submissions. The instructor
will be the sole judge in such cases. If a student cannot demonstrate conclusively that a
work was not copied or plagiarized or, in the case of the original author, was copied
without consent, the penalty will stand.
DISABILITIES: Students with disabilities may contact the Disabilities Service Office,
Central Campus, at 800-628-7722 or 937-393-3431.