BIKASH CHHETRI
Riyadh - Izdihar
2907 Sh. Abdulwahab Bin Abdullah St Unit One
Riyadh
Phone: +966593190329, Email id:sanjihabbi@gmail.com
Objective
To become a successful House Keeping Executive Professional in Hotel Industries, work in
competitive environment and accept time bound challenging jobs.
Summary
An International Background that has spanned two countries and it is years of proven
expertise in operations in Five Star/Hotels.
Holiday Inn Riyadh, KSA
Profile
A dedicated team leader with an effective decision making skills and analysis to adapt
to challenging situations, Result driven, self starter with excellent analytical, problem
solving, organizing, negotiation, coordination, communication, interpersonal and
management skills.
Many years senior level experience included, but not limited to:
 Operations
 Administration
HOUSEKEEPING PROFESSIONAL - HOSPITALITY INDUSTRY
Hospitality• General Administration • Coordination Skills • Facilities Management •
Relationship Management • Cost Maintenance • SOP's Development
Sincere, diligent & result oriented professional, with experience of 8+ years in handling
Develop procedures, service standards and operational policies as per international
standards while planning & implementing effective control measures for cost efficiency
across the units.
Recognized for implementing polices to promote & protect health, safety, security & the
quality of the work life, the environment and organizational effectiveness; Expertise in
giving training to Housekeeping staff using Power point presentation and live Demo.
Expertise in managing the financial aspects of Housekeeping functions including
budgeting, inventory management, reporting; Versatile technocrat with hands on
experience in Ideas, Fidelio and Lehost House Management System, Wish net, Prolific,
Touché, Opera, MS Office, Windows and Internet Applications
Gained extensive experience of working ethics and standards of 5 Star Hotels and
ensured International level standards for cleanliness and housekeeping
An unwavering commitment to customer service, with the ability to ensure high quality and
timely expedition of customer requests, build productive relationships, resolve complex issues
and win customer loyalty; Multilingual with proficiency in English, Hindi, Bengali and
Gorkhali
Highlights:
successfully managed housekeeping operations for a 118 room all Suite- hotel. Direct
supervision of 20 with indirect supervision of 50 Personnel.
reduced the mishandling of manual equipment by 30% by arranging training form Unger
India Trainer.
Trained over 100 housekeeping personnel to improve efficiencies at this multi-site resort.
Created a video training system to standardize and improve training.
Reduced room cleaning time by 30% while maintaining high standards, by introducing the use
of new cleaning routine.
Reduced costs by 25% by investigating new cleaning products.
Reduced Uniform, F&B linen stitching all the unit cost by 25%by Purchasing Material and
Recruiting 2 tailor.
Retain the staff by 15% to 20% by giving hike in Salary as per the Market Trend &Promoted
the Staff
PROFESSIONAL EXPERIENCE
Working with Holiday Inn Riyadh – Izdihar (IHG) from 1/12/2012 as a Senior House
keeping supervisor its a property of 300 rooms and rated 5***** and this property is the
highest business achiever in whole Riyadh (Saudi Arabia)
Job Profile
Ensure all Housekeeping staff is complying with the company standards regarding
dress and appearance (Holiday inn Look Book).
Brief assigned housekeeping staff, schedule duties and tasks and ensure follow-up.
Responsible for the general cleanliness of the assigned areas.
Responsible for coordinating with the Senior Assistant Housekeeping Manager to
ensure compliance with sanitation/IHG standards and procedures within the
Housekeeping Dept.
Responsible for performance appraisals of team members working in assigned areas as
per IHG policy and guidelines.
Ensure that all paperwork assigned to this position is completed and submitted in a
timely manner to the Senior Assistant Housekeeping Manager.
Responsible for organization, inspection and maintenance of the Housekeeping lockers
(beside stateroom service lockers).
Responsible for all operational related training for all team members.
Responsible for the writing of daily work orders, submission to the Senior Assistant
Housekeeping Manager and follow-up.
Responsible for the implementation of cleaning schedules for all areas and follow-up.
Ensure that all accidents are immediately reported to the Housekeeping Mgr & Chief of
Security.
Perform other duties as directed by the Senior Assistant Housekeeping Manager.
Assist with the evaluation of team members and inform the Senior Assistant
Housekeeping Manager of any candidates suitable for promotion.
Report accomplished tasks to the Senior Assistant Housekeeping
Manager/Housekeeping Manager on a day-to-day basis.
Contribute to management meetings when required and communicate fully with the
management team.
MAGARPATTA CLUBS & RESORTS PRIVATE LIMITED PUNE MAHRASTA
HADPSAR (118 ROOMS ALL SUITE HOTEL RATING 4**** from Jun 2010 - Aug 2011
Assistant - Executive Housekeeper (Taking care of department as Acting H.O.D)
JOB PROFILE
Responsible for maintaining hygienic surroundings by efficiently managing various
Housekeeping activities
Assuring that housekeeping staff follows established safety regulations in the use of
equipment & supplies at all times. Ensure activities in compliance of legislation and
regulatory requirements in the department
Maintaining & control uniform needs for departmental staff. Requisite all housekeeping
supplies and equipment and maintains adequate inventory levels to provide a clean,
safe and comfortable environment
Coordinating, monitoring & responding to requests promptly and according to policies.
Preparing, assigning & directing weekly schedules and daily duties
Inspecting and evaluating physical condition of establishment, and submitting to
management recommendations for painting, repairs, furnishings, relocation of
equipment, and reallocation of space.
Maintaining the care and use of housekeeping supplies and equipment like linen,
chinaware and glassware
Up keeping and maintenance of equipments and machines, scheduling of extra
cleaning shift wise, maintaining the visual appearance and aesthetic décor of the hotel
premises, problem resolution, job safety practices etc
Monitoring the performance of house attendants, assuring that there are sufficient
supplies on the guest floors.
Check cleanliness of guest corridors, stairways, elevators and Linen Closets.
Ensure that all equipment, furniture and furnishings are maintained, checked and kept in
good working order in accordance with correct procedures and report all relevant faults.
Ensure linen is dealt with in accordance with the Center's procedures and
administration.
Responsible for responding to budgetary guidelines defining all developments and
efficiencies for more effective methods of operating the department
Monitoring and controlling consumption of guest & cleaning supplies, devise methods
for optimal usage of cleaning supplies.
Reading trade journals to keep informed of new and improved cleaning methods,
products, supplies, and equipment
Ensuring that all the operational standard procedures/guidelines set for all the
processes/ activities/ situations are followed
TAJ RESIDENCY, AURANGABAD (A UNIT OF TAJ GROUPS OF HOTEL) RATED
5***** FROM Apr 2007 - MAY 2010
Housekeeping Supervisor (reporting to Executive housekeeper directly)
JOB PROFILE
Be Report any damage or problems with the guest room and room equipment using a
Maintenance work order and routing the work order to the Maintenance department.
Evaluate Room Cleaners on their job performance according to the hotel standards.
When necessary take appropriate action (retraining, etc.) to ensure that their job
performance is at a high quality level.
Communicate to the Front Desk all vacant and clean rooms, the completion of guest
requests, and room status discrepancies. The Front Desk will give the Inspectors all
room moves, late check-outs, and additional guest requests for appropriate follow-up
action by the Inspectors.
Close the Housekeeping office at the end of the shift such as: collecting all Lost &
Found items, entering the information in the Lost & Found Log, and securing the items
in a locked cabinet; collecting the room cleaners assignment sheets and confirming the
room status; confirming the work schedule with the room cleaners for the following day;
collecting the room cleaners floor keys and securing them in the locked key cabinet;
completing a written Housekeeping report of all the hotel’s guest room status for the
Front Desk at the end of the shift; filing all daily report forms in the file cabinet; securing
the Housekeeping office and locking the door when departing for the day.
Answer the Housekeeping department’s telephone using friendly and proper telephone
techniques. The Inspectors will help the calling guests with special requests,
information, and status of Lost & Found items.
Interact with the hotel’s guests in a friendly, positive manner as a solution to their needs
and a solution to any of their problems. The Inspectors will often act as a liaison
between the guest and the room cleaner.
Prepare inspection report with the status of all guest rooms at the beginning of the shift.
This includes all guest requests, out of order rooms, and show rooms for the day.
Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the
correct working condition of all guest room equipment.
Report any substandard conditions of the guest room to the Housekeeping department.
Check the hotel’s PMS computer for information concerning room status and to enter
updated room status.
SAYAJI HOTEL LTD 220 ROOMS PROPERTY 4**** LARGEST PROPERTY IN
CENTRAL INDIA) Aug 2005 - Feb 2007 AS HOUSEKEEPING SUPERVISOR
EDUCATIONAL CREDENTIALS
3 Years Diploma in Hotel Management and Catering Technology (2002-2005 )
North Bengal School of HMCT, Government of West Bengal, AAI Deemed University
Allahabad 70%
PERSONAL PROFILE
Date of Birth: 30th September, 1984
Language Proficiency: English, Hindi, Bengali and Gorkhali
Home town :Darjeeling West Bengal India
Present Salary: 35K INR per month
References: MR. Zafar :Area Housekeeper Reliance India ,phone
number:+919752018867
MR.Ravi katoch:General Manager Royal Orchid(Nagpur Mahrasta),phone
number:+919823061199
M.R.Hicham Sidki:R.D.M(Room Division Manager) Holiday Inn Izdihar, phone
number:+966592977375
Yours truly,
Bikash Chettri